@legacyfamilytree.com
Sent: 25 September 2009 10:34
Subject: [LegacyUG] Run-time error `5`
List,
I am running Legacy 7.0.0.109 and am having a problem with the above error.
I have a PDF Descendant Narrative Report and when I switch from the data
file to the Report and hit the down arrow key, I
Thank you, Ron, but this does not help me with my problem. Legacy has no
problem starting up. I guess it is something I will have to live with.
Lloyd
In a message dated 9/25/2009 5:53:17 A.M. Eastern Daylight Time,
rnldfe...@tiscali.co.uk writes:
Lloyd,
At the bottom of your, mine and
Lloyd,
Is that report open in Preview or did you create a PDF file and have it
open in Adobe Reader?
If you have it open in Preview you should NOT be able to switch back to
the data file, only the preview should be active.
Give me more detailed step by step instructions on how you have both
Original Message
From: lhit...@aol.com
To: LegacyUserGroup@legacyfamilytree.com
Sent: 25 September 2009 17:53
Subject: Re: [LegacyUG] Run-time error `5`
Thank you, Ron, but this does not help me with my problem. Legacy has
no problem starting up. I guess it is something I will have
Lloyd,
Is it the pdf viewer where you are using the down arrow and scroll bar
and get the error ? If so, which pdf viewer are you using ? I'm trying
to replicate the problem but cannot.
Tim Rosenlof
lhit...@aol.com wrote:
List,
I am running Legacy 7.0.0.109 and am having a problem with the
From: clshee...@yahoo.com
Subject: RE: [LegacyUG] Run time error '5'
To: LegacyUserGroup@legacyfamilytree.com
Nope, no Norton programs on my system.
Here is the sequence of what occurred:
I downloaded 7.0.0.90. (Either shortly before or shortly after installing
7.0.0.90, I also installed
On Wed, 1 Apr 2009 09:51:47 +0100, ronald ferguson ronfe...@msn.com
wrote:
The one thing which they all have in common is that they have correctly tried
to uninstall Legacy using the Window's Add/Remove function and have not been
successful.
I always thought you were supposed to uninstall
no
From: Sherry/Support she...@legacyfamilytree.com
To: LegacyUserGroup@legacyfamilytree.com
Sent: Tuesday, March 31, 2009 9:33:42 PM
Subject: RE: [LegacyUG] Run time error '5'
Connie - and Phil too
By any chance do either of you have Norton 360 installed
/
_
From: kowal...@iglou.com
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run time error '5'
Date: Wed, 1 Apr 2009 07:23:33 -0400
On Wed, 1 Apr 2009 09:51:47 +0100, ronald ferguson
wrote:
The one thing which they all have in common is that they have correctly
@legacyfamilytree.com
Sent: Wednesday, April 1, 2009 9:16:30 AM
Subject: RE: [LegacyUG] Run time error '5'
I'm not sure, I have used both! I always uderstood, but may be wrong, that the
Windows Add/Replace first's choice was to use the programs uninstaller, if one
was available.
Ron Ferguson
[mailto:k...@legacyfamilytree.com] On Behalf
Of Dennis M. Kowallek
Sent: Wednesday, April 01, 2009 4:24 AM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run time error '5'
On Wed, 1 Apr 2009 09:51:47 +0100, ronald ferguson ronfe...@msn.com
wrote:
The one thing which they all
Ron wrote:
When Legacy is installed the install log is created. It is
also clear that some users find that they no longer have the
log file in their system. The one thing which they all have
in common is that they have correctly tried to uninstall
Legacy using the Window's Add/Remove
To: LegacyUserGroup@legacyfamilytree.com
Subject: [LegacyUG] Run time error '5'
Date: Mon, 30 Mar 2009 18:57:17 -0700
I recently had several conversations with Legacy tech support about my Run time
error '5' problem, anytime I entered new info and then saved.
She told me to uninstall and reinstall
Of Christopher Barttels
Sent: Monday, March 30, 2009 6:57 PM
To: LegacyUserGroup@legacyfamilytree.com
Subject: [LegacyUG] Run time error '5'
I recently had several conversations with Legacy tech support about my Run
time error '5' problem, anytime I entered new info and then saved.
She told me to uninstall
she...@legacyfamilytree.com wrote:
From: Sherry/Support she...@legacyfamilytree.com
Subject: RE: [LegacyUG] Run time error '5'
To: LegacyUserGroup@legacyfamilytree.com
Date: Tuesday, March 31, 2009, 3:19 PM
Christopher,
The install.log file most of the time is not missing. The
messages
.
Thanks.
-Original Message-
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of Connie Sheets
Sent: Tuesday, March 31, 2009 10:29 AM
To: LegacyUserGroup@legacyfamilytree.com
Subject: RE: [LegacyUG] Run time error '5'
Sherry,
I'm not sure if you're talking about
seen it for
yourself.
Phil Husband
From: Sherry/Support she...@legacyfamilytree.com
To: LegacyUserGroup@legacyfamilytree.com
Sent: Tuesday, March 31, 2009 10:47:07 AM
Subject: RE: [LegacyUG] Run time error '5'
Did you *look* in the c:\Legacy folder using
not deceive me.
--- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote:
From: Sherry/Support she...@legacyfamilytree.com
Subject: RE: [LegacyUG] Run time error '5'
To: LegacyUserGroup@legacyfamilytree.com
Date: Tuesday, March 31, 2009, 5:47 PM
Did you *look* in the c:\Legacy folder
, please include all previous correspondence.
Thanks.
-Original Message-
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of Connie Sheets
Sent: Tuesday, March 31, 2009 2:34 PM
To: LegacyUserGroup@legacyfamilytree.com
Subject: RE: [LegacyUG] Run time error '5
she...@legacyfamilytree.com wrote:
From: Sherry/Support she...@legacyfamilytree.com
Subject: RE: [LegacyUG] Run time error '5'
To: LegacyUserGroup@legacyfamilytree.com
Date: Wednesday, April 1, 2009, 1:33 AM
Connie - and Phil too
By any chance do either of you have Norton 360 installed
I recently had several conversations with Legacy tech support about my Run time
error '5' problem, anytime I entered new info and then saved.
She told me to uninstall and reinstall. I tried this, but I continued to have
this problem. It got to the point where I did not use Legacy on my main
Every new update is cummulative, having all previous ones included.
--- On Sun, 3/15/09, Leona Cook lbc...@hal-pc.org wrote:
From: Leona Cook lbc...@hal-pc.org
Subject: [LegacyUG] Run Time Error 5
To: LegacyUserGroup LegacyUserGroup@LegacyFamilyTree.com
Date: Sunday, March 15, 2009, 3:04
Mar 2009 update was available and no
mention was made of fixing the error.
Phil Husband
From: Brian/Support br...@legacyfamilytree.com
To: LegacyUserGroup@legacyfamilytree.com
Sent: Saturday, March 14, 2009 6:38:39 PM
Subject: Re: [LegacyUG] Run Time Error 5
PHILLIP O HUSBAND wrote:
Brian, it would seem to me that in the future when a known problem
surfaces, especially one caused by some kind of programming error, a
general statement could or should be made to all users, not just those
on LUG.For instance in a short newsletter or on the Legacy
Thanks Brian,
I will upgrade to it.
Margaret
On Sat, Mar 14, 2009 at 7:52 PM, Brian/Support
br...@legacyfamilytree.comwrote:
Margaret,
A new update was issued 13 Mar 2009 to fix this problem.
Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
My question regarding this prolonged discussion about this is: Does one
have to download each one of the builds as they become available, or will
the last build that was released on 3/13 (7.0.0.90)include anything that has
been changed recently? My last download was for 7.0.0.86. I purposely
: [LegacyUG] Run Time Error 5
Date: Sun, 15 Mar 2009 17:04:17 -0500
My question regarding this prolonged discussion about this is: Does one
have to download each one of the builds as they become available, or will
the last build that was released on 3/13 (7.0.0.90)include anything that has
been changed
: [LegacyUG] Run Time Error 5
PHILLIP O HUSBAND wrote:
Brian, it would seem to me that in the future when a known problem
surfaces, especially one caused by some kind of programming error, a
general statement could or should be made to all users, not just those
on LUG.For instance in a short
Young
Sent: Sunday, March 15, 2009 8:40 AM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error 5
PHILLIP O HUSBAND wrote:
Brian, it would seem to me that in the future when a known problem
surfaces, especially one caused by some kind of programming error, a
general
Margaret,
A new update was issued 13 Mar 2009 to fix this problem.
Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.
The latest update to Legacy dated 13 Mar 2009 contains a fix for the
Error 5 using the SourceWriter templates.
Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please
Of Colin Liddell
Sent: 13 March 2009 6:01 p.m.
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error 5
Charles those files are associated with Photoshop, version 6 in particular I
think.
Colin.
- Original Message -
From: Charles.Brasell
To: LegacyUserGroup
/
_
From: c.bras...@xtra.co.nz
To: LegacyUserGroup@legacyfamilytree.com
Subject: RE: [LegacyUG] Run Time Error 5
Date: Fri, 13 Mar 2009 14:38:06 +1300
Phil,
I was a bit
: Charles.Brasell c.bras...@xtra.co.nz
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 6:38:06 PM
Subject: RE: [LegacyUG] Run Time Error 5
Phil,
I was a bit distressed after 8 days with no install file also.
Are you using Vista SP1?
Charles , Invercargill
Researching
...@verizon.net
To: LegacyUserGroup@legacyfamilytree.com
Sent: Friday, March 13, 2009 5:26 AM
Subject: Re: [LegacyUG] Run Time Error 5
Charles,
I'm using XP. I've tried all suggestions, from many wonderful users who have
genuinely tried to help as well as those offered by Legacy. I'm not one bit
better than
yes
From: Gary Templeman gtemplem...@comcast.net
To: LegacyUserGroup@legacyfamilytree.com
Sent: Friday, March 13, 2009 10:55:13 AM
Subject: Re: [LegacyUG] Run Time Error 5
Just to confirm, you did also look in the second location Sherry posted
(backup
...@verizon.net
Subject: Re: [LegacyUG] Run Time Error 5
To: LegacyUserGroup@legacyfamilytree.com
I have exactly the same problem. The very first time I used Legacy after
updating I started getting the error and complete shutdown. I looked at the
solution by error number and started deleting .usr
Phil Husband wrote:
A little clarification here.
In one of my recent E-mails I said something like Couldn't find
Install.log file. I should have made it clear that the error message
said that after I tried to uninstall.
So Couldn't find Install.log file was an error message.
I did look at
Connie Sheets wrote
I am curious if anyone who (1) had been using Sourcewriter prior to the
latest update, and (2) has installed 7.0.0.89 is able to use
SourceWriter at all, for any template. If so, which templates work?
This is interesting - FSVO interesting!
Knowing I had created a few
, March 11, 2009 5:34:08 PM
Subject: Re: [LegacyUG] Run Time Error 5
I've looked in my C\Legacy 7 folder and do not find the Install.log
file. Unless it's hidden in another file it just isn't there.
It is called uninstall Legacy 7 it is the second last file next to Unwise.exe
which can be used
:16 PM
Subject: RE: [LegacyUG] Run Time Error 5
I had a lot of trouble with the missing install file after a disastrous
system restore and found reinstalling legacy would not work.
I had to shift my family files to another drive, manually delete all
vestiges of legacy from C: drive, download a new
Ron, see a message from me, off list.
Phil
From: ronald ferguson ronfe...@msn.com
To: legacyusergroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 1:35:04 AM
Subject: RE: [LegacyUG] Run Time Error 5
Phil,
Having slept on your problem there may
Last night I downloaded the newest update and now I cannot add my sources.
Is this a problem with the update? What do I do?
Thanks
Margaret
Subject: [LegacyUG] Run Time Error 5
I am wondering if anyone else has experienced this Run Time Error '5' Run
Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89?
This occurs when adding a new Source with the SourceWriter. All you have to
do is add a w in the Url field
.
Original Message-
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of PHILLIP O HUSBAND
Sent: Thursday, March 12, 2009 5:48 AM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error 5
Laurence,
Thanks but I've tried
:04 AM
Subject: RE: [LegacyUG] Run Time Error 5
For the uninstall problem:
With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete
the install.log file. Then go to the c:\Legacy\Backup folder and delete any
files there with the word install in the file name.
Reinstall Legacy
PHILLIP O HUSBAND wrote:
That's all well and good Sherry, except I've tried that several times.
I have no install.log file. Repeat: no install.log file.
Phil
Have you gone to the C:\Legacy\BACKUP folder as advised and deleted the
9 files there with the word install in the name? Have you
@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error 5
I am curious if anyone who (1) had been using Sourcewriter prior to the
latest update, and (2) has installed 7.0.0.89 is able to use SourceWriter at
all, for any template. If so, which templates work?
I seem to have no recourse except
: Sherry/Support she...@legacyfamilytree.com
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 9:59:18 AM
Subject: RE: [LegacyUG] Run Time Error 5
Did you delete the files as specified and reinstall Legacy?
There *has* to be an install.log file in the c:\Legacy folder
: Thursday, March 12, 2009 12:36 PM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error 5
Sherry, I can read as well as ever, there are NO install.log file unless
it's hidden under something else. Maybe there has to be said file but I'm
telling you there isn't one
entry since updating and yes there is and Install.
Phil
From: Sherry/Support she...@legacyfamilytree.com
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 12:45:00 PM
Subject: RE: [LegacyUG] Run Time Error 5
The file name starts with I
no
data entry since updating and yes there is and Install.
Phil
From: Sherry/Support she...@legacyfamilytree.com
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 12:45:00 PM
Subject: RE: [LegacyUG] Run Time Error 5
The file name
, Vangioni, Narbey, Schollum
_
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of PHILLIP O HUSBAND
Sent: 13 March 2009 9:15 a.m.
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error 5
Sherry
on my desktop, the one I'm having
Charles those files are associated with Photoshop, version 6 in particular I
think.
Colin.
- Original Message -
From: Charles.Brasell
To: LegacyUserGroup@legacyfamilytree.com
Sent: Friday, March 13, 2009 11:38 AM
Subject: RE: [LegacyUG] Run Time Error 5
Phil,
I was a bit distressed
I am wondering if anyone else has experienced this Run Time Error '5' Run
Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89?
This occurs when adding a new Source with the SourceWriter. All you have to
do is add a w in the Url field. This error occurs and after clicking
Dave,
I have already sent in the bug report on this. We discussed it a few
days earlier, as others have confirmed the same problem.
Hope this helps,
Dede Holden
On Wed, Mar 11, 2009 at 9:57 AM, Dave Johnson davel...@gmail.com wrote:
I am wondering if anyone else has experienced this Run Time
: [LegacyUG] Run Time Error 5
I am wondering if anyone else has experienced this Run Time Error '5' Run
Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89?
This occurs when adding a new Source with the SourceWriter. All you have to
do is add a w in the Url field. This error
?!?!
Vivian
From: Dave Johnson davel...@gmail.com
To: LegacyUserGroup@legacyfamilytree.com
Sent: Wednesday, March 11, 2009 10:57:19 AM
Subject: [LegacyUG] Run Time Error 5
I am wondering if anyone else has experienced this Run Time Error '5' Run
Time Procedure Call or Argument since
/
_
Date: Wed, 11 Mar 2009 11:38:04 -0700
From: phusba...@verizon.net
Subject: Re: [LegacyUG] Run Time Error 5
To: LegacyUserGroup@legacyfamilytree.com
I have exactly the same problem. The very first
To: legacyusergroup@legacyfamilytree.com
Sent: Wednesday, March 11, 2009 6:14:14 PM
Subject: RE: [LegacyUG] Run Time Error 5
Phil,
The copy of a copy of a copy can happen on any file not only Legacy, it happens
when selecting a number a files and one is not quite steady on the ctrl/shift
keys
PHILLIP O HUSBAND wrote:
I did try installing Legacy over the other one and was still unable to
uninstall Legacy. The same error message came up. Could not locate
Install.log file.
I'll try again and see what happens.
The Install.Log file should be in the Legacy folder. The same folder as
wrote
Or if you select a new source using the source writer Generic,
generic manuscript, try entering anything at all the Collection Field.
Then it appears to create a Blank source??? in the source list. I tried
it twice and there are 3 blank lines at top of my source list. If you
run
To: legacyusergroup@legacyfamilytree.com
Sent: Wednesday, March 11, 2009 3:14 PM
Subject: RE: [LegacyUG] Run Time Error 5
Phil,
The copy of a copy of a copy can happen on any file not only Legacy, it
happens when selecting a number a files and one is not quite steady on the
ctrl/shift keys and the mouse
...@iafrica.com
To: LegacyUserGroup@legacyfamilytree.com
Sent: Wednesday, March 11, 2009 4:03 PM
Subject: Re: [LegacyUG] Run Time Error 5
PHILLIP O HUSBAND wrote:
I did try installing Legacy over the other one and was still unable to
uninstall Legacy. The same error message came up. Could not locate
Jenny, my system shows the error and promptly shuts down with the first
letter typed.
Phil
- Original Message -
From: Jenny M Benson ge...@cedarbank.me.uk
To: LegacyUserGroup@LegacyFamilyTree.com
Sent: Wednesday, March 11, 2009 4:02 PM
Subject: Re: [LegacyUG] Run Time Error 5
wrote
and didn't see any Install.log file listed.
Unless it is listed in some other way, it just isn't there.
Phil
- Original Message -
From: Mike Fry mike...@iafrica.com
To: LegacyUserGroup@legacyfamilytree.com
Sent: Wednesday, March 11, 2009 4:03 PM
Subject: Re: [LegacyUG] Run Time Error 5
/
_
From: phusba...@verizon.net
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error 5
Date: Wed, 11 Mar 2009 19:22:55 -0700
I just finished downloading Legacy 7 and tried to uninstall from the
Add/Remove program in the control panel. It still
On Wed, 11 Mar 2009 19:41:27 -0700, Phil Husband
phusba...@verizon.net wrote:
A little clarification here.
In one of my recent E-mails I said something like Couldn't find Install.log
file. I should have made it clear that the error message said that after I
tried to uninstall.
So Couldn't
@legacyfamilytree.com
Sent: Wednesday, March 11, 2009 4:54 PM
Subject: Re: [LegacyUG] Run Time Error 5
On Wed, 11 Mar 2009 19:41:27 -0700, Phil Husband
phusba...@verizon.net wrote:
A little clarification here.
In one of my recent E-mails I said something like Couldn't find Install.log
file. I should have
To: legacyusergroup@legacyfamilytree.com
Sent: Wednesday, March 11, 2009 4:53 PM
Subject: RE: [LegacyUG] Run Time Error 5
Phil,
I see Mike has mentioned where the uninstall file should be. I suggest that
you go to that file and double click it - it should be there now. Add and
Remove is not always a 100
:
http://myweb.tiscali.co.uk/fergys/
_
From: phusba...@verizon.net
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error 5
Date: Wed, 11 Mar 2009 20:16
I've looked in my C\Legacy 7 folder and do not find the Install.log
file. Unless it's hidden in another file it just isn't there.
It is called uninstall Legacy 7 it is the second last file next to Unwise.exe
which can be used to uninstall Legacy
--
Regards,
Laurence E Stephenson
+1100
Subject: Re: [LegacyUG] Run Time Error 5
I've looked in my C\Legacy 7 folder and do not find the Install.log
file. Unless it's hidden in another file it just isn't there.
It is called uninstall Legacy 7 it is the second last file next to Unwise.exe
which can be used to uninstall Legacy
I am curious if anyone who (1) had been using Sourcewriter prior to the latest
update, and (2) has installed 7.0.0.89 is able to use SourceWriter at all, for
any template. If so, which templates work?
I seem to have no recourse except to revert to the Basic Source system, which I
have, up to
.
No, I have no conection to the company that produces it, but like
recommending Legacy, I highly recomend Z-TreeWin.
Art Seddon
- Original Message -
From: Phil Husband
To: LegacyUserGroup@legacyfamilytree.com
Sent: Wednesday, March 11, 2009 7:41 PM
Subject: Re: [LegacyUG] Run Time Error 5
: [LegacyUG] Run Time Error 5
I just finished downloading Legacy 7 and tried to uninstall from the
Add/Remove program in the control panel. It still will not uninstall. It
says exactly the same thing. Could not find Install.log file.
Phil
- Original Message -
From: ronald ferguson ronfe
Wow, Connie. I am still on the previous build, but will be most interested
to see what response you get.
janis
On 3/11/09 6:06 PM, Connie Sheets clshee...@yahoo.com wrote:
I am curious if anyone who (1) had been using Sourcewriter prior to the latest
update, and (2) has installed 7.0.0.89
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