Re: [rt-users] trying to calculate time worked per transaction / ticket using SQL

Why don’t use you want to use REST? You’re shooting yourself in the foot; when you upgrade RT, your queries will no longer work and will have to be updated. If you use the REST interface, you can upgrade with impunity and not have to worry about your queries not working anymore. — Tom On

Re: [rt-users] automatically linking tickets together

Custom code; this is one of the reasons the REST interface exists. With it you can do anything. Have the mail transport deliver the email to a script that parses the mail and executes some REST calls, either directly or through a library. See the bottom of the page

[rt-users] Upgraded 3.8.8 - 4.2.0, IE issues

, changing Internet Explorer options and settings, and I haven't come across the magic yet. Has anyone else experienced this and knows what the issue is? Googling has not been fortuitous, either. -- Tom Lahti t...@dmsolutions.com This e-mail message is confidential and is intended solely

Re: [rt-users] Upgraded 3.8.8 - 4.2.0, IE issues

On 10/29/2013 1:58 PM, Tyler Sweet wrote: I was sent a patch for this at one point, and was told the fix is coming in 4.2.1. IIRC, the problem is in /opt/rt4/share/static/js/forms.js (or where ever you have RT installed at). I can't remember which line needs to change, but here's what

Re: [rt-users] rt-client ruby gem update

let me know if there's any issues. -- Tom Lahti On Jul 4, 2013, at 5:09 PM, Tom Lahti tla...@dmsolutions.com wrote: I have shamelessly and unapologetically stolen Robert Vinson's excellent work on his fork, for the most part. I did refactor slightly to maintain compatibility

[rt-users] rt-client ruby gem update

I have shamelessly and unapologetically stolen Robert Vinson's excellent work on his fork, for the most part. I did refactor slightly to maintain compatibility with the previous API, but otherwise it's identical and pushed as rt-client 0.6.0. It is working for me on ruby 1.9.3p374 on Windows

[rt-users] rt-client ruby gem 0.4.0

I just pushed version 0.4.0 as a bug fix for 0.3.9 * fixed usersearch method to actually work ^^ * documented usersearch method and added it to the rtxmlsrv.rb XML-RPC service -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 RT Training Sessions (http://bestpractical.com

[rt-users] rt-client ruby gem 0.3.9 released

to lookup an RT user by email. Get back a hash with keys corresponding to fields on user edit page in RT. -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San

Re: [rt-users] rt-client ruby gem

It was in something I read somewhere regarding the REST interface. Maybe it was in the wiki and someone else wrote it. -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 I've filed a bug report. http://issues.bestpractical.com/Ticket/Display.html?id=16418 This is probably

Re: [rt-users] rt-client ruby gem

Surely you remember this thread as well? http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg28493.html -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 On Jan 10, 2011, at 4:27 PM, Tom Lahti wrote: It was in something I read somewhere regarding the REST interface

Re: [rt-users] rt-client ruby gem

to be separated from the metadata. Not sure how that one happens, but it makes parsing rather difficult. -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 On Jan 10, 2011, at 4:34 PM, Tom Lahti wrote: Surely you remember this thread as well? http://www.mail-archive.com/rt-users

Re: [rt-users] 3.8.7 Spreadsheet is broken

that. They -look- jumbled to me in OO as well, but then I go through and adjust column widths and its peachy. -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117

Re: [rt-users] REST interface and long file names?

that interface with RT's REST API as well. -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 On Oct 28, 2010, at 3:47 PM, Thierry Thelliez wrote: I found a strange answer from RT while calling the REST interface. You can see below that extra lines are added before and after the Subject line

Re: [rt-users] rt_client ruby: Issue with attachments in a multipart email

Send me a patch. I'm the author of that gem. Or if you need help, send me your email as a text file and I'll look into it. As far as I know roart does not do attachments at all, but that may have changed. I'm not involved with that gem -- it was made for Rails programmers who are familiar

[rt-users] cloning Queues

will squeak horribly, anyway…. (I've forgotten more perl than I remember since learning ruby) -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117

Re: [rt-users] Is SQLite no longer supported?

guess that doesn't matter much. -- -- Tom Lahti, SCMDBA, LPIC-1 BIT LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] Is SQLite no longer supported?

for testing and development work, where you have developers working on customizations of RT. I don't think SQLite is appropriate for production environments of any size. But that's just me. -- -- Tom Lahti, SCMDBA, LPIC-1 BIT LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] Is SQLite no longer supported?

reality. History items may have been lost due to power outages, locking issues, buggy web server software, etc etc etc. Without ACID compliance, you really don't have an audit trail. You can pretend you do, but you really don't :) -- -- Tom Lahti, SCMDBA, LPIC-1 BIT LLC (425)251-0833 x

Re: [rt-users] How to add attachments (not links) with a template to an outgoing mail?

Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: Hi Tom, thanks for the hint. in the mean time we found a easy way to do this ;-) Torsten Out of curiousity, what is that easy way, in case we ever need that here? -- -- Tom Lahti, SCMDBA, LPIC-1 BIT LLC (425)251-0833 x 117

Re: [rt-users] How to add attachments (not links) with a template to an outgoing mail?

awhile. Since I've forgotten most of my perl at this point, and I'd want the page to display quicker, personally I would probably build myself a custom REST service and have the perl template call that and supply some parameters. But that's just me. -- -- Tom Lahti, SCMDBA, LPIC-1 BIT

Re: [rt-users] RT Upgrade failing from 3.6.6 to3.8.6 UPDATE:mason_data directory

the impact would be. [r...@help01 jbarron]# /usr/sbin/getenforce Enforcing -- -- Tom Lahti, SCMDBA, LPIC-1 BIT LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6

rt_user -p and you're sure there's no ~/.my.cnf (note leading dot, its a hidden file). That is strange. I'm not sure how the schema upgrade script makes its connection to mysql, if its using the mysql client program then it should work exactly the same. -- -- Tom Lahti, SCMDBA, LPIC-1

Re: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6 UPDATE: mason_data directory

to that directory. The higher level directories are irrelevant. Also, if you are using POSIX ACLs you might need to getfacl /opt/rt3/var/mason_data/obj -- -- Tom Lahti, SCMDBA, LPIC-1 BIT LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6 UPDATE: mason_data directory

marker -- -- Tom Lahti, SCMDBA, LPIC-1 BIT LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa

Re: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6

at localhost? In MySQL, the user 'rt_user'@'something-else' is not the same user as 'rt_user'@'localhost'. -- -- Tom Lahti, SCMDBA, LPIC-1 BIT LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6

, not localhost. To force a localhost connection, do: mysql -h localhost -u rt_user -p What I'm getting at is: are you sure your MySQL instance for RT is on localhost? -- -- Tom Lahti, SCMDBA, LPIC-1 BIT LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] REST and attachments

Content=id: ticket/new\nsubject: new ticket\nqueue: Automation\nrequestor: u...@domain.com\ntext: This is the text of the ticket\rA second line of text in the ticket\nAttachment: d:\\Inetpub\\RT-REST\\Files\\Penguins.jpg RT doesn't read local files and encode them for you. You have to send

Re: [rt-users] Login password save

unlocked, I send out a company-wide email from them with some silly statement (I watch Sesame Street is a favorite). Needless to say, no one hardly ever does that anymore :) -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] Login password save

with a single master password. Which are stored in the user's profile, not globally. Still have to log in/unlock as that user to gain the saved passwords. Unless you make everyone a local admin, then nothing else matters :) -- -- Tom Lahti BIT Statement LLC (425)251

Re: [rt-users] sqlite

Mail, Safari, Firefox, Google Gears, and the Skype client. But it certainly isn't robust enough for the enterprise side of things. Google Gears on SQLite sure, but Google itself? Skype client yes, but Skype servers? Not gonna happen. -- -- Tom Lahti BIT

Re: [rt-users] sqlite

at least two full drive rotations, so for a 7200rpm drive you can only do 60 transactions per second. Not terribly scalable :) -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] RT and Subversion

: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http

Re: [rt-users] {Disarmed} Re: RT and Subversion

into the ticket, etc. Documentation galore :) -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] RT and Subversion

line or the REST API. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Upgrade from 3.6.3 to 3.8.4 - image attachments missing/corrupt

%. Backup is done by dumping the database in chunks in a rotating schedule. Scalability can be accomplished with simple replication to additional read-only SQL servers and using a SQL relay to dispatch SQL commands in a load-balancing fashion. -- -- Tom Lahti BIT

Re: [rt-users] Making RT and Altiris play nice

in a database table. You could attach this script to a special email alias just for this purpose on both ends, which then generates a new email with the desired subject line to the real email address for the tracking system. -- -- Tom Lahti BIT Statement LLC

Re: [rt-users] Storing custom field file to local file system

localhost and clamp that down in Apache config, or whatever. If you need RT to authenticate document access, then you're better off storing the document as an attachment. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] Binary files broken since upgrade to RT 3.8

the mysql schema. It generates a script to do so. I asked Jesse about changing the name of the script but he didn't seem to think it was a good idea, and yet people keep thumping into this. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http

Re: [rt-users] How to get RT ticket links.

Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- -- Tom Lahti BIT Statement LLC (425)251

Re: [rt-users] How to get RT ticket links.

0.2.2 now includes a links() method for this. Available on rubyforge, or just gem install rt-client. Docs at http://rt-client.rubyforge.org/ P.S. I can't believe I top-posted. What a newb. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http

Re: [rt-users] Custom Fields and Tickets in RT DB Schema

. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa

Re: [rt-users] How to get RT ticket links.

. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Custom Fields and Tickets in RT DB Schema

= RT_Client.new count = rt.list(:query = CF.{Fieldname} = 'something').size -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http

Re: [rt-users] is there a place in RT where I can view an HTTP REST request?

easily. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] TimeWorked not always recorded as separate Transaction - workaround?

to by adding a transaction TimeWorked.) If you need more granularity, then I suspect that you may need to rethink the work flow process. Perhaps your tickets should be broken down into smaller units. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http

Re: [rt-users] Perl help

don't want to do. Though really, I'm not sure why you'd want to do this in the first place. RT is quite happy to look up based on email address internally, you don't have to supply the ID when creating tickets and such, just an email address. -- -- Tom Lahti BIT

Re: [rt-users] mis-use of indexes on the Attachments table (RT 3.8.2)

. You'd need to install the old version of RT on the new host, and then go through the upgrade process. Otherwise you're in for a lot of manual discovery cajoling to get things to work properly. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http

Re: [rt-users] any ideas why this post with php CURL not setting custom field?

Custom fields should be in the form of: CF.{CustomField}: value So you want CF.{UPC}: 7585485. -not- CF-UPC: 786936180992 vtplymblfan...@yahoo.com wrote: Could the problem be that I have to encode the dash in CF-UPC somehow before sending it via CURL (but it gets encoded automatically

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

. Be deterministic rather than guessing and you'll be more efficient (and learn to be more self-sufficient at the same time). -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

usage, CPU usage, and the like. See if apache is responding to other non-RT page requests. Doing so will help you narrow it down. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] Merging two RT databases

interfaces. Have a look at http://wiki.bestpractical.com/view/REST. There are convenience libraries already written for both perl and ruby (the latter is my work). -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] HTML templates for RT ?

visual information, it usually means clutter. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] How to modify the ticket # format?

, which isn't big enough for the format requested. You'd need to alter the table structures to change ticket id's to a bigint. How much code that would break inside of RT, I have no idea. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http

Re: [rt-users] How to modify the ticket # format?

be counterproductive. If the proposed cron job doesn't fire for some reason, you'll have a mess: ticket ID's with this embedded 'create date' will lie. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] Autogenerating a password for requestors

, if I made the request via email, I might totally expect to get a autoreply via email, but I'd still want my new password encrypted. Perhaps RT can discover attached GPG/PGP keys and add them to a user's record at autocreate? Now that would be awesome. -- -- Tom

Re: [rt-users] how to run new rt cli in cron

interface instead. The CLI's output changes from version to version, which will throw off your parse. The REST output won't change. See http://wiki.bestpractical.com/view/REST -- Tom Lahti ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

Re: [rt-users] Query for Service downtime

think, unless the tickets are both opened and resolved automatically. Are they? If either is done by a human, then its not system downtime. It's time to whenever-the-human-felt-like-doing-RT-stuff. -- Tom Lahti ___ http://lists.bestpractical.com/cgi

[rt-users] disable auto-creation of users by rt-mailgate

creation of new accounts by rt-mailgate. If an email comes in and they're not already an RT user, just drop the email on the floor. Simple setting, or complex customization? -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] Query for Service Downtime

. That is not RT's purpose. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] URL-based queries?

... -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

Re: [rt-users] Query for Service Downtime

is shown. Any help in this regard is greatly appreciated. xymon (formerly hobbit monitor) makes great availability reports. Not sure how this is a RT question... ? -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] advice for mobile techs

as an option to rt-mailgate. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Upgrade RT

on a catchup game :-) You're gonna have to shut down the production instance during the conversion. No way around it. Stay late and bring pizza and beer ;) -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

[rt-users] rt-client usage?

rubyforge's statistics don't account for installations done via gem, so I'm wondering if anyone has actually installed the ruby rt-client library and is using it? If so, any feedback? Praise? Complaints? Patches? -- -- Tom Lahti BIT Statement LLC (425)251

Re: [rt-users] Ruby - REST, part 2

Content-Disposition: form-data; name=content Ticket: 5702 Action: comment Text: Adding attachment(s). Attachment: attachment.txt Your form is wrong. This is a different issue than what I had, but the results of that exercise are a ruby library which has been open-sourced. You can make

Re: [rt-users] sessions table is lost after a system crash

. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] Formatted text in RTFM articles

moretextmoretextmoretext use: Texttexttextmoretextmoretextmoretext ^ Note the space in front of the line, meaning it does not begin the first column and so is treated as pre-formatted. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http

Re: [rt-users] search display question

presc...@wcoil.com wrote: I figured out how to just give a url to Results.html and it seems to work fine. ... until some future version of RT where the URI scheme of the web interface changes. The REST interface won't. ___

Re: [rt-users] Does Anyone out there use RT for Change Management?

is Linux and mysql for the backend, with postfix and cyrus imap doing email duties. I'm not sure the setup of our RT would be very helpful, since every company is quite different and requires radically different RT configs. -- -- Tom Lahti BIT Statement LLC

Re: [rt-users] RT thinks that the ticket has no recipients....

log entries don't really tell you anything other than what you already know. The problem is likely your config and/or usage. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] RT thinks that the ticket has no recipients....

in this queue (or global ones) that cover those recipients for the event you want to trigger the email? -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] RT thinks that the ticket has no recipients....

. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa

Re: [rt-users] RT thinks that the ticket has no recipients....

this behavior, Set $NotifyActor to 1. Set($NotifyActor, 1); -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi

Re: [rt-users] Disable Auto-Reply on Ticket Resolution for A specific Queue

on by the ticket in Queue #1, where the requestor of the ticket in Queue #2 is the owner of the ticket in Queue #1, but that's just me. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] Manager permissions

is 'Company name-Dept' and put that on her portal page. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Create Groups Queues Programatically

[Fri Apr 17 15:59:11 2009] [crit]: Someone called RT::Group-Create. this method does not exist. someone's being evil (/opt/rt/lib/RT/Group_Overlay.pm:387) Read the perldoc for Group_Overlay.pm. What you need to do is described therein. -- -- Tom Lahti BIT

Re: [rt-users] Ticket History Display

the signatures. The latter is probably safer in that if your parsing is wrong, you still have the original data. I've actually been considering which option to take with removing quoted text from emails, not just signatures. -- -- Tom Lahti BIT Statement LLC

Re: [rt-users] Set status to open when ticket is taken

. Make it condition: On owner change, Action: user definded, Template: blank. Custom action prep code: return 1; Custom action cleanup code: $self-TicketObj-_Set(Field = 'Status', Value = 'open', RecordTransaction = 0); return 1; -- -- Tom Lahti BIT Statement LLC

Re: [rt-users] Ticket History Display

a control to unhide it, for viewing the original pieces as well (someone else's idea from an earlier thread when it was quoted text and not signatures). -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] passing values on ticket create

://wiki.bestpractical.com/view/REST There are REST client convenience libraries for perl (RT::Client::REST on CPAN) and ruby (rt-client gem on rubyforge), or you can roll your own directly to the REST interface fairly easily. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x

Re: [rt-users] How to use smtp on other server

://rt_server/', ensuring the command environment is sufficient for perl to find its modules. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] Encoding problem after upgrade

the schema. In my humble opinion, the name of upgrade-mysql-schema.pl is a bit deceptive. We keep running into this over and over again. I think the script should be renamed to create-mysql-schema-upgrade-queries.pl or some such. -- -- Tom Lahti BIT Statement

Re: [rt-users] Random logouts in RT 3.8.2

that you must capture to a file, and then run THAT file to actually upgrade the schema. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http

Re: [rt-users] Adding a custom field to ticket resolution? rt 3.8.1

. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Modifying SimpleSearch in RT 3.8.2

/Googleish.pm You'd need to copy it to $RTHOME/local/lib/RT/Search/Googleish.pm and modify its code. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

Re: [rt-users] RT3 tuning - web interface seems slow

. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] RT-Mailgate hack to remove quoted replies

an 'if' statement) span blocks. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] List tickets I ever transacted on?

' order by ObjectID Voila, list of ticket numbers you've transacted on. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http

Re: [rt-users] Scrip with multiple custom fields checked.

what you want. You have to enable it in your site config first. -- Tom Lahti BIT Statement LLC http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

[rt-users] RT-Mailgate hack to remove quoted replies

, or am I crazy for even thinking of it? -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] What software is recommended for high-loaded RT3.8-latest?

is a pitiful joke (which can used successfully by the daring lucky). ext4 gives you everything you always asked for: the speed of XFS (ok, almost), the fast lookups of reiser, and the reliability of JFS :) -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117

[rt-users] restrict setting status to resolved

they are not a requestor. Any scrip fu guru's out there willing to beat me with a clue bat? -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http

Re: [rt-users] restrict setting status to resolved

Argh, as usual the answer hits me right as I hit 'send'. $TicketObj-_Set(Field = 'Status', Value = 'open', RecordTransaction = 0); should be $self-TicketObj-blah blah Now, how to get at the old value instead of hard-coding open. -- -- Tom Lahti

Re: [rt-users] Database help

? -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

[rt-users] help with scrip from wiki

is empty. Is this scrip on the wiki up to date for RT 3.8.2? Is there a way I can take a scrip like this and put it into a perl script to debug it from a shell? I can't quite see how... -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http

Re: [rt-users] help with scrip from wiki

still be nice to know how to do, if possible. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Custom field - check boxes, radio buttons and text boxes

. If you wanted multiple screens, you could still do it with a custom web front end that uses RT's REST interface to store all the data from all pages to one ticket. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

[rt-users] ruby library initial release

:) -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- rt-client-0.2.gem Description: Binary data ___ http://lists.bestpractical.com/cgi-bin/mailman

[rt-users] forgot -- public copy of documentation

If you want to preview the ruby client API without installing the gem, you can do so at https://elise.bitstatement.net/doc/rt-client/ -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net

  1   2   >