[rt-users] Attachments are dropped randomly from correspondence

Hello, we're struggling with a problem where attachments get randomly dropped from a submitted correspondence in a ticket. we're using RT 4.4.1 in production on a RHEL 6 server with a PostgreSQL 9.1 backend on another server. The application is NOT configured with external storage for attach

Re: [rt-users] Attachments from the UI

On 18-4-2016 13:11, Beck J Mr wrote: > Hi All, > > We have upgraded to 4.4.0 from 4.2.11 and we are seeing non-privileged users > are not able to attach files using the UI, either by drag-and-drop, or by > browsing for a file. All looks well in the UI; we see the progress bar and a > nice, big t

[rt-users] Attachments from the UI

Hi All, We have upgraded to 4.4.0 from 4.2.11 and we are seeing non-privileged users are not able to attach files using the UI, either by drag-and-drop, or by browsing for a file. All looks well in the UI; we see the progress bar and a nice, big tick to say the file has been uploaded, but the f

Re: [rt-users] Attachments only work for privileged users

Excellent. Works a treat. Thanks! On Wed, Mar 30, 2016 at 5:34 PM Dustin Graves wrote: > Hi Geoff, > > If you’re talking about 4.4.0, this is a known issue that will be fixed in > 4.4.1. In the meantime, attached you’ll find a patch that should fix the > problem for you. > > Thank you, > Dustin

Re: [rt-users] Attachments only work for privileged users

Hi Geoff, If you’re talking about 4.4.0, this is a known issue that will be fixed in 4.4.1. In the meantime, attached you’ll find a patch that should fix the problem for you. Thank you, Dustin > On Mar 30, 2016, at 5:18 PM, Geoff Fountain wrote: > > As the title says... attaching something t

[rt-users] Attachments only work for privileged users

As the title says... attaching something to a ticket only works for privileged users. I'm guessing this is some sort of permissions issue, but I am unable to find anything that explicitly allows or denies adding attachments to a ticket. Anyone have any ideas? - gf - RT 4.4 and RTIR Traini

Re: [rt-users] Attachments don't reach database for one user

That did the trick. Thanks!! chanel From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Graves Sent: Thursday, March 24, 2016 4:49 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments don't reach database for one user Hi Chanel, I

Re: [rt-users] Attachments don't reach database for one user

s-boun...@lists.bestpractical.com] On Behalf Of Dustin GravesSent: Thursday, March 24, 2016 3:09 PMTo: rt-users@lists.bestpractical.comSubject: Re: [rt-users] Attachments don't reach database for one user Hi Chanel, On Mar 24, 2016, at 5:58 PM, Chanel Wheeler <chanel.whee...@yavapai.us> wrote: Further ex

Re: [rt-users] Attachments don't reach database for one user

All other unprivileged users can attach files. chanel From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Graves Sent: Thursday, March 24, 2016 3:09 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments don't reach database for one use

Re: [rt-users] Attachments don't reach database for one user

Hi Chanel, > On Mar 24, 2016, at 5:58 PM, Chanel Wheeler wrote: > > Further experimentation has revealed that if the user sends an attachment by > email it works (doesn’t via the web interface). Also, if I promote the user > to the privileged level then she can add attachments via the web inte

Re: [rt-users] Attachments don't reach database for one user

it had no effect. chanel From: Chanel Wheeler Sent: Tuesday, March 15, 2016 9:31 AM To: 'Dustin Graves' Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Attachments don't reach database for one user Yes, everything in the ticket shows up for the faulty user

Re: [rt-users] Attachments don't reach database for one user

On Tue, Mar 15, 2016 at 9:31 AM, Chanel Wheeler wrote: > Yes, everything in the ticket shows up for the faulty user except for the > attachment. The rights for this user and other basic users of the system > are the same. > > > Is that user using Outlook? Might it be sending non-plain-text parts

Re: [rt-users] Attachments don't reach database for one user

@lists.bestpractical.com Subject: Re: [rt-users] Attachments don't reach database for one user On Mar 10, 2016, at 5:09 PM, Chanel Wheeler mailto:chanel.whee...@yavapai.us>> wrote: Hi all, Hi Chanel, I have one user that has used RT for a while with no problems. Recently, her attachm

Re: [rt-users] Attachments don't reach database for one user

> On Mar 10, 2016, at 5:09 PM, Chanel Wheeler wrote: > > Hi all, Hi Chanel, > I have one user that has used RT for a while with no problems. Recently, her > attachments to web tickets ceased coming through. I’ve watched her add > attachments and they appear to upload successfully but there’s

[rt-users] Attachments don't reach database for one user

Hi all, I have one user that has used RT for a while with no problems. Recently, her attachments to web tickets ceased coming through. I've watched her add attachments and they appear to upload successfully but there's no trace of them in the Attachments table. We tried multiple browsers and t

[rt-users] attachments not properly present in HTML mail

Hi I'm sure there's a problem with my template. Can anyone point it out to me? The attachments seem to be added to the mail if I view the mail source - but I cannot see them in most mail clients (Thunderbird in particular) This only happened when I recently a) upgraded from 4.2.2 to 4.2.10, and b

[rt-users] Attachments

We have a workflow where when a ticket is created, a dependent approval ticket is also created. This dependent is the "Review" stage for the originating ticket before it hits the real "Approvals" stage and is processed. One of our users needs to be able to approve a "Review" by email (without ever

Re: [rt-users] Attachments in Resolution email

Kenneth, yes please, provide me some details. This is our template for Resolved email. But attachments are not working. Subject: Vyriešené: {$Ticket->Subject} RT-Attach-Message: yes Podľa našich záznamov bola Vaša požiadavka VYRIEŠENÁ. Ak máte akékoľvek ďalšie otázky alebo nejasnosti k úloh

[rt-users] Attachments using REST in VB.NET

Hi, I am currently developing an application using VB.NET in which I am accessing RT using the REST interface. So far, I have been able to successfully create tickets and modify their history by referencing the Request Tracker Wiki. However, I have not been able to add an attachment to a ticket

Re: [rt-users] Attachments in Resolution email

Miroslav, You can modify the "resolve" template to include the last comment and/or include any attachments. When the ticket is resolved and the email sent, the template will include all the data you want. I have an example if you want it. Kenn LBNL On Wed, May 25, 2011 at 7:03 AM, Mike Johnson

Re: [rt-users] Attachments in Resolution email

When you hit resolve, switch the dropdown box on the form from "Comment(not sent to requestors)" to "Reply to requestors". Sounds like this is your only issue. Mike. On Wed, May 25, 2011 at 2:26 AM, Miroslav Horvath wrote: > > Hi Russlan > > I'm not the programmer, so I'm not very famous with

Re: [rt-users] Attachments in Resolution email

Hi Russlan I'm not the programmer, so I'm not very famous with the codes in the 2nd link you've provided. But if you remember, we have bough a single contract in the past for helping us with some incident within company (EON.IT Slovakia - Viktor Franik was the technician on our side) But, we ne

Re: [rt-users] Attachments in Resolution email

Hi, See the following in FAQ: The 'resolve' Transaction has no content http://requesttracker.wikia.com/wiki/FAQ May be you just need reply on resolve, not comment: http://requesttracker.wikia.com/wiki/ResolveSendsReply In the last case requestors recieve reply and everything attached to it. On

[rt-users] Attachments in Resolution email

Hello I want to ask for help. We are running RT version 3.8.4 and we have problem, that attachments are not sent out with "resolution" emails. They only work when you make Reply from the ticket. But in more cases we need this option, that when some support agent is closing ticket(RESOLVE), he n

[rt-users] attachments behaviour on ticket forward

hi everyone, (on RT version 3.8.8, sending via smtp command) when forwarding a ticket with several attachments, i have the following behaviour : a zz.xls file is attached correctly as a xls file a xxx.TXT file is displayed in the body a yyy.log (containing plain-text) file is attached as a yyy.d

Re: [rt-users] Attachments to email

Sory to bump this message. Doesn't anyone have an opinion as to how RT should behave? Regards, Joop

Re: [rt-users] Attachments to email

As a follow up: The URL in Ticket Metadata is: http://rt3.mococo.nl:82/rt3/Ticket/Attachment/431330/279232/F1356386247%2Ftest%20%20print%20screen.doc but clicking on it displays: http://rt3.mococo.nl:82/rt3/Ticket/Attachment/431330/279232/F1356386247%2Ftest print screen.doc Notice the escaped /

[rt-users] Attachments to email

Hello All, I'm faced with a problem that I haven't seen sofar. An application of ours sends an email from an Oracle database to our RT (3.8.2) install containing attachments. The filename in the Content-Disposition: attachment; field contains a name which is not compliant with the filesystem

Re: [rt-users] attachments sent via email suddenly have video/x-flv content type

Hi, RT doesn't change content type of attachments, so if "smart" MUA thinks that csv is a flv then RT does nothing about that. Today you can find pretty good mime type detectors and I think it's better to preprocess emails instead of implementing anything in RT. 15.09.2010 4:23 пользователь "Jon

[rt-users] attachments sent via email suddenly have video/x-flv content type

Suddenly some messages coming in via rt-mailgate are ending up with a content type of video/x-flv even though the files that are involved are .csv or .tiff files. I unfortunately don't have access to the original messages any more and email passes through several MTAs before fetchmail delivers

Re: [rt-users] Attachments missing in RESOLVED template

Behalf Of Miroslav Horvath Sent: den 14 september 2010 09:28 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments missing in RESOLVED template thanks, but this doesnt help. We don't want to teach 300 people, that when they need to send some file within Resolved, they ha

Re: [rt-users] Attachments missing in RESOLVED template

thanks, but this doesnt help. We don't want to teach 300 people, that when they need to send some file within Resolved, they have to change something. And other thing, for RESOLVED template we have another text message as for REPLY. -- View this message in context: http://old.nabble.com/Attachm

Re: [rt-users] Attachments missing in RESOLVED template

ctical.com] On Behalf Of Miroslav Horvath > Sent: den 13 september 2010 13:05 > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Attachments missing in RESOLVED template > > > Hello > > We have RT 3.8.4 running. Our users are missing the functionality, that when >

[rt-users] Attachments missing in RESOLVED template

Hello We have RT 3.8.4 running. Our users are missing the functionality, that when they put ticket to RESOLVED, writing some info into message field, and adding some attachments there, then the requestor receive the email but WITHOUT attachment. How we can change this ? Currently we have to m

Re: [rt-users] Attachments on disk?

Hi Thierry, there is a addon bps wrote but it is not available public at the moment. Hopefully Jesse will push it out some day. Torsten 2010/4/29 Thierry Thelliez > For some reasons, I need to give a direct (read) access to the tickets > attachments. > > Browsing the email archive, I found some

[rt-users] Attachments on disk?

For some reasons, I need to give a direct (read) access to the tickets attachments. Browsing the email archive, I found some discussions about storing the attachments 'onDisk'. This was in August 2007. Are there more thoughts on that topic since? Alternatively, before I reinvent the wheel, has s

[rt-users] Attachments not being sent, RT3.6

OK, I'm having trouble with outbound correspondences from RT not including attachments. The correspondence in the web interface shows: Tue Oct 13 12:36:59 2009 acoco - Correspondence added [Reply

Re: [rt-users] Attachments; a different MIME type?

On Thu, Sep 24, 2009 at 04:48:56PM -0700, Eric Horne wrote: > Hmm, lemme try this a third time.. I would really appreciate some help. > Can you tell us which is your browser name/version and also send a sample file that trigger this problem? ___ http:/

[rt-users] Attachments; a different MIME type?

Hmm, lemme try this a third time.. I would really appreciate some help. Basically, images and PDFs that are attached to requests or added as attachments later through the web interface are stored and retrieved without any issues. Any other type: zip files, office documents, etc, get stored in the

Re: [rt-users] Attachments missing in RESOLVE email

Ken, I'm interresting for the code you've mentioned. Could you or somebody else write me here that code or some similar, which will steal the attachment from last comment and then I can use it in Resolve template, so the Attachments which were put into ticket under Resolved phase will be available

Re: [rt-users] Attachments missing in RESOLVE email

Kevin, Correct. In fact, I put replied to an email like this awhile back with some code we wrote for a new Resolve template that includes code to include the last comment in the Email body. Kenn LBNL On 8/6/2009 9:46 AM, Kevin Falcone wrote: On Sat, Aug 01, 2009 at 12:38:04AM -0700, Mirosla

Re: [rt-users] Attachments missing in RESOLVE email

On Sat, Aug 01, 2009 at 12:38:04AM -0700, Miroslav Horvath wrote: > > gyus, you've started the discussion about something else. > > I've noticed, that in the Resolve email the attachments are not sent out. > For example: > > I'm working on some ticket, and found some solution for the issue, tha

Re: [rt-users] Attachments missing in RESOLVE email

gyus, you've started the discussion about something else. I've noticed, that in the Resolve email the attachments are not sent out. For example: I'm working on some ticket, and found some solution for the issue, that some .EXE patch must be applied. So I go to ticket, click on RESOLVE and put i

Re: [rt-users] Attachments missing in RESOLVE email

Jo Rhett, Sure. My mistake, it's just a template. Here it is: Subject: Request Titled: "{$Ticket->Subject}" has been Resolved! This ticket has been resolved. DO NOT REPLY to this message! - TICKET INFORMATION: Queue :

Re: [rt-users] Attachments missing in RESOLVE email

Miroslav & William, I prefer to NOT change RT code if I can get away with it. We like our comments included on a "resolved" ticket, so we just created a scrip to send out an Email using our version of the "resolved" template. In our version, we capture the last comment and put it in the Email.

Re: [rt-users] Attachments missing in RESOLVE email

Miroslav, Yes, just need to select "Reply to Requestors" from the "Update Type:" Field. Thanks, Bill Graboyes On Thu, Jul 30, 2009 at 10:02 AM, Miroslav Horvath wrote: > > So is there some way how to have attachments in RESOLVE email ? > -- > View this message in context: > http://www.nabble.co

Re: [rt-users] Attachments missing in RESOLVE email

So is there some way how to have attachments in RESOLVE email ? -- View this message in context: http://www.nabble.com/Re%3A-Attachments-missing-in-RESOLVE-email-tp24739982p24742609.html Sent from the Request Tracker - User mailing list archive at Nabble.com. __

Re: [rt-users] Attachments missing in RESOLVE email

@lists.bestpractical.com Subject: [rt-users] Attachments missing in RESOLVE email Sent: Jul 30, 2009 1:28 AM Hello We have started using RT 3.8.4. and we found a problem with sending attachments within Resolved email. The template for RESOLVED starts with this: Subject: Resolved: {$Ticket->Subj

[rt-users] Attachments missing in RESOLVE email

Hello We have started using RT 3.8.4. and we found a problem with sending attachments within Resolved email. The template for RESOLVED starts with this: Subject: Resolved: {$Ticket->Subject} RT-Attach-Message: yes when some agent works on ticket, and click on Resolve, he puts some comment

[rt-users] Attachments: error 404 with single quotes in filename

Hello, I have recently posted an error with some attachments that can't be shown and produce a 404 error. I have found that this problem comes up when the filename of the attachment contains a single quote, which is not translated into a proper URL and thus creates an invalid link. As workarou

Re: [rt-users] Attachments table constantly fragmenting

> [!!] Total fragmented tables: 1 > [--] Reads / Writes: 64% / 36% Fragmentation is normal, especially with that read/write ratio. It doesn't necessarily indicate a problem. You can periodically optimize the fragmented tables to improve performance, if performance becomes an issue, which should

[rt-users] Attachments table constantly fragmenting

Hello, I've been using the mysqltuner script to check up on things, tune mem use to our resources, etc. One thing remains consistent: no matter what i have things set to, within a few hours of restart or full stop / start (at most), the Attachments table becomes fragmented. Here's the most rece

Re: [rt-users] Attachments not working on RT 3.8.1

You've missed important upgrade step! Read UPGRADING.mysql. On Tue, Sep 2, 2008 at 10:09 PM, Yvo van Doorn <[EMAIL PROTECTED]> wrote: > Hey everyone, > > I recently upgraded our RT installation from 3.8 to 3.8.1. In the > process it seems that attachments have stopped working. When you click > on

[rt-users] Attachments not working on RT 3.8.1

Hey everyone, I recently upgraded our RT installation from 3.8 to 3.8.1. In the process it seems that attachments have stopped working. When you click on an attachment in the Web UI it will show the URL to the attachment (for example: http://rt.corp.cmates.com/Ticket/Attachment/957954/719224/IMG_

[rt-users] Attachments not included in tickets?

When new tickets are being created with an image attachment, the attachments are not in the ticket. I see the attachment referenced under Attachments in the display but I cant actually see them. Anyone have any ideas? I am using 3.6.6 on Gentoo. -- -Juan ___

Re: [rt-users] Attachments over a few hundred KB not working

Check your max_allowed_packet variable in my.cnf Sevan / Venture37 wrote: > the only thing that appears in the apache error log is: > [Sun Feb 3 05:46:56 2008] [crit]: Transaction not committed. Usually > indicates a software fault.Data loss may have occurred > (/usr/local/rt3/lib/RT/Interface/

Re: [rt-users] Attachments over a few hundred KB not working

Hi, On Feb 3, 2008 7:54 AM, Sevan / Venture37 <[EMAIL PROTECTED]> wrote: > the only thing that appears in the apache error log is: > [Sun Feb 3 05:46:56 2008] [crit]: Transaction not committed. Usually > indicates a software fault.Data loss may have occurred > (/usr/local/rt3/lib/RT/Interface/W

[rt-users] Attachments over a few hundred KB not working

the only thing that appears in the apache error log is: [Sun Feb 3 05:46:56 2008] [crit]: Transaction not committed. Usually indicates a software fault.Data loss may have occurred (/usr/local/rt3/lib/RT/Interface/Web/Handler.pm:195) This is on a fresh install of FreeBSD 7.0-RC1 & RT 3.63 from

Re: [rt-users] Attachments aren't attaching

> PROTECTED]> CC: rt-users@lists.bestpractical.com> Subject: Re: [rt-users] > Attachments aren't attaching> > It's worth checking your apache config.> --> > Kind Regards,> > ___> > Mike > Peachey,

Re: [rt-users] Attachments aren't attaching

Jared, Is there a limit on the browser you use for WebUI? Do you have any limitations using Apache? Kenn LBNL On 1/30/2008 10:04 AM, Jared Hanks wrote: > Hello, > > I'm having some issues trying to attach a .doc attachment that is 4MB. > I have the following set in my RT Config: >

Re: [rt-users] Attachments aren't attaching

check the max_packet_size (or whatever it is) in my.cnf if you are using mysql? Jared Hanks wrote: > Hello, > > I'm having some issues trying to attach a .doc attachment that is > 4MB. I have the following set in my RT Config: > > RT::VERSION 3.6.1 > RT::MaxAttachmentSize 1000 > > The

Re: [rt-users] Attachments aren't attaching

It's worth checking your apache config. -- Kind Regards, ___ Mike Peachey, IT Tel: +44 (0) 114 281 2655 Fax: +44 (0) 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK http://www.jennic.com Confidential

[rt-users] Attachments aren't attaching

Hello, I'm having some issues trying to attach a .doc attachment that is 4MB. I have the following set in my RT Config: RT::VERSION 3.6.1 RT::MaxAttachmentSize 1000 The above setting is 10MB, so I'm not quite sure why it would not be allowed to attach. Is there another place I need to

Re: [rt-users] Attachments on reply

On Wed, Dec 05, 2007 at 10:18:05AM +0100, Holger Haase wrote: > Hi David, > > this did not the trick, the attachment is stored in the ticket > But not send out per mail. > My resolve template: > - > Subject: Resolved: {$Ticket->Subject} > > RT-Attach-Messag

AW: [rt-users] Attachments on reply

Hey, Many thanks, this fixed it. :-) Thanks and best regards, Holger. -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Dirk Pape Gesendet: Mittwoch, 5. Dezember 2007 11:14 An: rt-users@lists.bestpractical.com Betreff: RE: [rt-users] Attachments

RE: [rt-users] Attachments on reply

Hello, --Am 5. Dezember 2007 10:18:05 +0100 schrieb Holger Haase <[EMAIL PROTECTED]>: this did not the trick, the attachment is stored in the ticket But not send out per mail. My resolve template: - Subject: Resolved: {$Ticket->Subject} RT-Attach-Message:

RE: [rt-users] Attachments on reply

{$Transaction->Content()} Regards Holger. -Ursprüngliche Nachricht- Von: David Hobley [mailto:[EMAIL PROTECTED] Gesendet: Dienstag, 4. Dezember 2007 23:44 An: Holger Haase Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Attachment

Re: [rt-users] Attachments on reply

when resolving a ticket in the WebUI are not send out by mail? We need this. Regards Holger. -- Message: 3 Date: Sun, 2 Dec 2007 10:08:03 +0100 From: "Holger Haase" <[EMAIL PROTECTED]> Subject: [rt-users] Attachments on reply To: Message-ID:

Re: [rt-users] Attachments on reply

ket in the WebUI are not send out by mail? We need this. Regards Holger. -- Message: 3 Date: Sun, 2 Dec 2007 10:08:03 +0100 From: "Holger Haase" <[EMAIL PROTECTED]> Subject: [rt-users] Attachments on reply To: Message-ID: <[EMAIL PROTECT

[rt-users] Attachments on reply

ticket in the WebUI are not send out by mail? We need this. Regards Holger. -- Message: 3 Date: Sun, 2 Dec 2007 10:08:03 +0100 From: "Holger Haase" <[EMAIL PROTECTED]> Subject: [rt-users] Attachments on reply To: Message-ID: <[EMAIL PROTECT

[rt-users] Attachments on reply

Haase" <[EMAIL PROTECTED]> Subject: [rt-users] Attachments on reply To: Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="utf-8" Hi all, Is there any way forwarding attachments when replying in addition to store them in the ticket? I use RT

[rt-users] Attachments on reply

Hi all, Is there any way forwarding attachments when replying in addition to store them in the ticket? I use RT3.4.6 Thanks in advance, Holger. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPOR

[rt-users] attachments on reply

Hi all, Is there any way forwarding attachments when replying in addition to store them in the ticket? I use RT3.4.6 Thanks in advance, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If y

Re: [rt-users] Attachments - size limitations?

The problem appears to be that apache's mod_security is rejecting attachments over a certain size because of pattern matching.Anyone know how to solve this?Paul Goffin<[EMAIL PROTECTED]>_This email message may contain privileged/confidenti

[rt-users] Attachments - size limitations?

Hi, I'm having problems with my Fedora 7, RT 3.6.3 system and large attachments. I've increased the max_allowed_packet value for mysql and I can now receive very large emails (>6MB) without attachments or normal emails with attachments of a few 10s of K but larger attachments don't make it - I

Re[6]: [rt-users] Attachments table of RT's Mysql database

Wednesday, August 8, 2007, 7:45:08 PM, you wrote: > I think I was envisioning "ondisk" as a new encoding meaning "the > content is the path to the attachment's content on disk (presumably > named as a sha1 sum of its content) and not a prefox to the existing > encodings. There's not much sense

Re: Re[4]: [rt-users] Attachments table of RT's Mysql database

On Aug 8, 2007, at 10:47 AM, Boris Lytochkin wrote: Wednesday, August 8, 2007, 6:22:31 PM, you wrote: This might be a good place to use the ContentEncoding field to describe an 'ondisk' encoding. How do you expect to use this filed? Something like '(ondisk|inDB),(base64|quoted-printable|...

RE: Re[4]: [rt-users] Attachments table of RT's Mysql database

CTED] [mailto:[EMAIL PROTECTED] On Behalf Of Boris Lytochkin Sent: Wednesday, August 08, 2007 9:48 AM To: Jesse Vincent Cc: rt-users@lists.bestpractical.com Subject: Re[4]: [rt-users] Attachments table of RT's Mysql database Wednesday, August 8, 2007, 6:22:31 PM, you wrote: > This might be a goo

Re[4]: [rt-users] Attachments table of RT's Mysql database

Wednesday, August 8, 2007, 6:22:31 PM, you wrote: > This might be a good place to use the ContentEncoding field to > describe an 'ondisk' encoding. How do you expect to use this filed? Something like '(ondisk|inDB),(base64|quoted-printable|...)'? > On Aug 8, 2007, at 5:17 AM, Boris Lytochkin wr

Re: Re[2]: [rt-users] Attachments table of RT's Mysql database

On Aug 8, 2007, at 5:17 AM, Boris Lytochkin wrote: Wiki would be enough, but there is a problem in current patch state: it uses special constant string inplace of real content to indicate that file is located out of DB. Right way is to use flag in table. I do not think that changing scheme wit

Re[2]: [rt-users] Attachments table of RT's Mysql database

, ext. 251 __ From: Drew Barnes Sent: 7 августа 2007 г., 21:08 To: Boris Lytochkin Subject: [rt-users] Attachments table of RT's Mysql database I guess it all comes down to "different strokes for different folks". Perhaps this could be put u

Re: [rt-users] Attachments table of RT's Mysql database

into RT: >>> From: Jesse Vincent >>> Sent: 21 march 2007 ?., 23:53 >>> To: lytochkin >>> Subject: [RT 3.6] Storing attachments away from DB >>> Hi Boris, >>> >>> Thanks very much for the mail, but I think we're not really

Re[4]: [rt-users] Attachments table of RT's Mysql database

Boris Lytochkin > Sent: Tuesday, August 07, 2007 6:31 AM > To: rt-users@lists.bestpractical.com > Subject: Re[2]: [rt-users] Attachments table of RT's Mysql database > > Ken, > > > First, if everything is inside a database, then a > > simple backup of the databa

RE: Re[2]: [rt-users] Attachments table of RT's Mysql database

st 07, 2007 6:31 AM To: rt-users@lists.bestpractical.com Subject: Re[2]: [rt-users] Attachments table of RT's Mysql database Ken, > First, if everything is inside a database, then a > simple backup of the database will get everything related to a > particular RT instance. Wrong. We _stop

Re[2]: [rt-users] Attachments table of RT's Mysql database

T: >> From: Jesse Vincent >> Sent: 21 march 2007 ?., 23:53 >> To: lytochkin >> Subject: [RT 3.6] Storing attachments away from DB >> Hi Boris, >> >> Thanks very much for the mail, but I think we're not really >> interested in offering this feature within RT

Re: [rt-users] Attachments table of RT's Mysql database

his feature within RT. > Best, > Jesse > > > > > -- > Boris Lytochkin, > JSC e-port, Moscow > web: www.e-port.ru, wap: wap.e-port.ru > tel: +7 (495) 777 1872, ext. 251 > > > > > Date: Mon, 06 Aug 2007 12:31:31 -0500 > From: Gregory

Re[2]: [rt-users] Attachments table of RT's Mysql database

ut I think we're not really interested in offering this feature within RT. Best, Jesse -- Boris Lytochkin, JSC e-port, Moscow web: www.e-port.ru, wap: wap.e-port.ru tel: +7 (495) 777 1872, ext. 251 Date: Mon, 06 Aug 2007 12:31:31 -0500 From: Gregory Harper <[EMAIL PR

Re: [rt-users] Attachments table of RT's Mysql database

@lists.bestpractical.com Subject: [rt-users] Attachments table of RT's Mysql database Hello everybody. We've been using RT for more than three months as part of our customer concern processes. Overall, things have been going well. The configuration includes Mysql, Apache2 and Postfix running

RE: [rt-users] Attachments table of RT's Mysql database

Subject: [rt-users] Attachments table of RT's Mysql database Hello everybody. We've been using RT for more than three months as part of our customer concern processes. Overall, things have been going well. The configuration includes Mysql, Apache2 and Postfix running on Ubuntu 6.06. I&

[rt-users] Attachments table of RT's Mysql database

Hello everybody. We've been using RT for more than three months as part of our customer concern processes. Overall, things have been going well. The configuration includes Mysql, Apache2 and Postfix running on Ubuntu 6.06. I've made no modifications to the databases. The primary concern at

Re: [rt-users] Attachments

Here's a code snippet of a function I wrote to abstract sending e-mail with attachments. If you read the perldoc for Mail::Sender, it talks about attaching multiple files, etc. sub Send_Email{ use Mail::Sender; my ($to, $from, $subject, $message, $attach) = @_; my $sender =

Re: [rt-users] Attachments

Yeah, I have a number of webforms that use attachments. They all send e-mail (with file attached) to the rt e-mail gateway, and it disassembles the attachments and adds them properly to the ticket. On Wed, 2007-03-28 at 15:13 +0100, John Paul Hayes wrote: > Hi All, > > I'm currently developing a

[rt-users] Attachments

Hi All, I'm currently developing a form which performs some basic ticket manipulations eg, set priority, due date etc... Now the requirement to add attachments has arisen on this form. I've searched the archives for relevant information on this but I cannot find any. So hence this post. Has an

[rt-users] Attachments and unhappiness

So, I've figured out the attachment issue: not only much the attachments table default to the latin1 charset, but your CONNECTION must also be in latin1 mode. In my environment, the mysql (5.0.24a) server (on another host) defaults everything to utf8, while the RT installation is using mysql-4

Re: [rt-users] Attachments truncated

Hello. I have same problem with 3.6.1 on Debian Sarge (installed from sources). I can upload attachment with ticket creation (via web) but i see only filename, not content or download link. Also i can't find content in Attachment mysql table. Config is ok (default settings) and mysql too.

[rt-users] Attachments truncated

I'm having an issue where RT is completely unable to store binary attachments (images, PDFs, programs). While this may be a good thing from an anti-virus POV, it's kind of annoying when we want to attach relevant information. What we're seeing is that RT is storing everything up to the first NUL

[rt-users] Attachments subject from message header twice encode to utf8

Hello! Can't any body also have next one problems Message Header Subject which is stored on database in utf8 encoding is one more time encoded to utf8 before it is shown ? (the same result in 3.4.4 and 3.6.1 ) Currently I find next workaround (against 3.6.1). This is only workaround the 'bug' i

RE: [rt-users] Attachments getting mangled - FIXED

: [rt-users] Attachments getting mangled All, > Hello, Chris. > Could you backup your DB, and run next to SQL queries? > ALTER TABLE Attachments CHANGE Content Content LONGBLOB NULL; > > Then check if you could binary attachments without problems and report > back. > This que

Re: [rt-users] Attachments getting mangled

[EMAIL PROTECTED] wrote: > All, > >> Hello, Chris. >> Could you backup your DB, and run next to SQL queries? >> ALTER TABLE Attachments CHANGE Content Content LONGBLOB NULL; >> >> Then check if you could binary attachments without problems and report >> back. >> This query is safe but anyway I wou

RE: [rt-users] Attachments getting mangled

Donovan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roy El-Hames Sent: Wednesday, September 13, 2006 12:52 PM To: Peake, Jeremy Cc: Schultz, Eric; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments getting mangled Jeremy; Have a look at :

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