Re: [rt-users] Question about Comments

On Fri, Dec 4, 2015 at 10:40 AM, Joe Kirby wrote: > Our queues are setup to not contact the requestor on a comment via email OR > to even let the requestor see the comment. > > One of my power users put a comment on the ticket but included as a one-time > cc someone who does not

Re: [rt-users] Question about Comments

Thanks Matt. I will review closer as I thought we had that setup correctly but apparently not Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email -

[rt-users] Question about Comments

Our queues are setup to not contact the requestor on a comment via email OR to even let the requestor see the comment. One of my power users put a comment on the ticket but included as a one-time cc someone who does not go into RT very often. That user actually replied back to the email which

Re: [rt-users] Question about pgp headers using GnuPG Inline option

Hello, Well, I am using this gnupg's version: gpg (GnuPG) 1.4.16 And below are the options I am actually using for this plugin. Set( %GnuPG, Enable = 1, OutgoingMessagesFormat = 'Inline', ); Set( %GnuPGOptions, homedir = keyserver = 'pgp.mit.edu',

Re: [rt-users] Question about pgp headers using GnuPG Inline option

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Tue, 14 Jul 2015 22:51:55 -0500 Mario Góngora mariogongor...@gmail.com wrote: I am trying to implement GnuPG on my RT (version 4.2.10) with the Inline option, but when I send a message people are receiving this type of wrapping : Can you show

[rt-users] Question about pgp headers using GnuPG Inline option

Hello, I am trying to implement GnuPG on my RT (version 4.2.10) with the Inline option, but when I send a message people are receiving this type of wrapping : -BEGIN PGP SIGNED MESSAGE- Hash: SHA256 my message -BEGIN PGP SIGNATURE- Version: GnuPG v1

[rt-users] Question about generating a report

Hello, My rt users have hit me with a rather.. unusual request. I'm not exactly sure how to get RT to do what they're asking. Basically they want to generate a monthly report of times a comment was made on tickets in a queue. This alone I'm almost able to achieve through a mysql query. But

[rt-users] Question about Asset extension

Hi all, Basic question about Asset extension before I try to installed it. Can I use Asset extension to manage supply ? I mean (for example) I got a 20 ink cartridges. Can I put this 20 cartridges inside RT Asset, and each time some requestor ask through RT I can « add » this asset and I got

Re: [rt-users] Question about Asset extension

On 18-6-2014 15:02, Albert Shih wrote: Hi all, Basic question about Asset extension before I try to installed it. Can I use Asset extension to manage supply ? I mean (for example) I got a 20 ink cartridges. Can I put this 20 cartridges inside RT Asset, and each time some requestor ask

Re: [rt-users] Question about Asset extension

Le 18/06/2014 à 20:33:47+0200, Joop a écrit Basic question about Asset extension before I try to installed it. Can I use Asset extension to manage supply ? I mean (for example) I got a 20 ink cartridges. Can I put this 20 cartridges inside RT Asset, and each time some requestor

Re: [rt-users] Question on setting up self Service

Its actually pretty easy, according to http://requesttracker.wikia.com/wiki/SelfService . The URL is http://support.mycompany.com/SelfService/ (where support.mycompany.com is the URL you set up RT to respond to). I set this up on a little system I am using to evalute RT. What I did was to

[rt-users] Question on setting up self Service

Are there any How-To links to setup Self Service? I have been running an RT Instance for many years and recently $WORK decided to change the email here and I can no longer handle my internal Tech requests through my Drupal site webforms and rt-mailgate. So I would like to give my users a link to

Re: [rt-users] Question about Article searches

Emne: Re: [rt-users] Question about Article searches On Thu, Feb 27, 2014 at 10:47:37PM +, Emil Støa wrote: Oh, and in keeping with best pratices i should ofcourse tell you something about my environment. Totally forgot, sorry J I've been using v3 for a long time, and I'm currently

Re: [rt-users] Question about Article searches

On Thu, Feb 27, 2014 at 10:47:37PM +, Emil Støa wrote: Oh, and in keeping with best pratices i should ofcourse tell you something about my environment. Totally forgot, sorry J I've been using v3 for a long time, and I'm currently trying out 4.0.2 and that's why I'm looking into

[rt-users] Question about Article searches

Hi! This may be a dumb question, but i am honestly exhausted trying to figure this out. In my Articles I have set up a field for content, where most of the interesting stuff is written down. The quick search field up to the right when you're browsing articles, it searches title and description

Re: [rt-users] Question about Article searches

Oh, and in keeping with best pratices i should ofcourse tell you something about my environment. Totally forgot, sorry :) I've been using v3 for a long time, and I'm currently trying out 4.0.2 and that's why I'm looking into this again. I've found Googleish from 2008, is this the right track

Re: [rt-users] Question

www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care From: Landon Stewart [mailto:lstew...@iweb.commailto:lstew...@iweb.com] Sent: Wednesday, January 15, 2014 3:34 PM To: Bryon Baker Subject: Re: [rt-users] Question On 15 January 2014 13:13, Bryon Baker bba

Re: [rt-users] Question arround scrip and custom condition on comment

On Mon, Jan 13, 2014 at 06:24:31PM +0100, Alexandre LEPREVOST wrote: Hello everyone I'm wondering how to do something simple. I would like to call a script not on comment but after the comment insert in the database. Actually this is my condition : return 0 unless

Re: [rt-users] Question arround scrip and custom condition on comment

On Mon, Jan 13, 2014 at 06:24:31PM +0100, Alexandre LEPREVOST wrote: I'm wondering how to do something simple. I would like to call a script not on comment but after the comment insert in the database. This is how Scrips work. They happen after the transaction is created (hence the

[rt-users] Question

Hello All I have a question. What happen to the NDR message that come from a forwarded or replied to with an invalid email address? I cannot find the NDR anywhere. We are reling through an exchange server. On the Suse server I am using postfix to send the message off the Suse server. Please

Re: [rt-users] Question

/ Servicing North America with Local Care From: Landon Stewart [mailto:lstew...@iweb.com] Sent: Wednesday, January 15, 2014 3:34 PM To: Bryon Baker Subject: Re: [rt-users] Question On 15 January 2014 13:13, Bryon Baker bba...@copesan.commailto:bba...@copesan.com wrote: Hello All I have a question. What

Re: [rt-users] Question

:* Landon Stewart [mailto:lstew...@iweb.com] *Sent:* Wednesday, January 15, 2014 3:34 PM *To:* Bryon Baker *Subject:* Re: [rt-users] Question On 15 January 2014 13:13, Bryon Baker bba...@copesan.com wrote: Hello All I have a question. What happen to the NDR message that come from

[rt-users] Question arround scrip and custom condition on comment

Hello everyone I'm wondering how to do something simple. I would like to call a script not on comment but after the comment insert in the database. Actually this is my condition : return 0 unless $self-TransactionObj-Type eq Comment; return 1; But the script is called when I click on comment,

Re: [rt-users] Question about Requestors in RT

On Thu, 2013-11-21 at 21:28 +0100, Bartosz Maciejewski wrote: Hi, Sorry for bother You on private, but I don't get mails from mailing list, only digest came. Then ask to be Cc'd -- please do not simply email directly. Keeping the correspondence on-list means that everyone and the archives will

[rt-users] Question regarding custom field

*Good afternoon,* *I would like to know if there is a way to activate some custom field for some statuses.* *For example I would like to activate 3 specific custom field when a ticket is in the status closed.* *Should I use the template-script ?* *Thanks in advance.* *Regards,* *Abdallah

[rt-users] Question about API and custom field

Hello There I come to you with a question on how to to do something on RT with a script. I did a script to add a customField and It's working (with one Queue attached): my $cf = RT::CustomField-new($RT::SystemUser); my ($cf_exist, $cf_res_mesg) = $cf-LoadByName(Name='Step to

Re: [rt-users] Question about API and custom field

I found how to do it For guys wondering how I did it, look the following example : sub create_step_to_reproduce_cf { my $cf_name = 'Step ro reproduce'; my $cf = RT::CustomField-new($RT::SystemUser); my ($cf_exist, $cf_res_mesg) = $cf-LoadByName(Name=$cf_name); if (!$cf_exist)

Re: [rt-users] Question about rt-mailgate

:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Abdallah TABI *Sent:* Wednesday, November 06, 2013 4:04 AM *To:* falc...@bestpractical.com; RT users; r...@bestpractical.com; Alexandre LEPREVOST *Subject:* [rt-users] Question about rt

[rt-users] Question about rt-mailgate

*Good morning,* *I have some questions regarding rt-mailgate, hope you will be able to help me.* *I tried to configured it as said in the RT 4-2-0 documentation. I have two queue on my RT-environment Support and RD.* *I added on /etc/aliases the following content:* *rt:

Re: [rt-users] Question about rt-mailgate

-boun...@lists.bestpractical.com] On Behalf Of Abdallah TABI Sent: Wednesday, November 06, 2013 4:04 AM To: falc...@bestpractical.com; RT users; r...@bestpractical.com; Alexandre LEPREVOST Subject: [rt-users] Question about rt-mailgate Good morning, I have some questions regarding rt-mailgate

[rt-users] Question about 4.2 and setting the owner

Hello all, I have somewhat of an aesthetics question about RT 4.2. Back in 4.0, when my helpdesk people went to create a ticket, etc, they would sometimes need to change the owner in the basics field. In 4.0 it was a dropdown. In 4.2, it's now a typed auto-completing field. Is there a way to

Re: [rt-users] Question about 4.2 and setting the owner

Add this line into RT_SiteConfig.pm: Set($AutocompleteOwners, 0); From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Chris Hall Sent: Tuesday, November 05, 2013 9:37 AM To: rt-users Subject: [rt-users] Question about 4.2 and setting

Re: [rt-users] Question about 4.2 and setting the owner

On Tue, 2013-11-05 at 11:35 -0500, Parish, Brent wrote: Add this line into RT_SiteConfig.pm: Set($AutocompleteOwners, 0); RT 4.2 did not change this default; if $AutocompleteOwners was not set in your 4.0 installation, it will not be set in your 4.2 upgrade. You are likely running into a

Re: [rt-users] Question about 4.2 and setting the owner

That's the answer Alex. I found it a few minutes after I'd emailed the mailing list. There's ~60 users. Thanks for the reply. On Tue, Nov 5, 2013 at 12:03 PM, Alex Vandiver ale...@bestpractical.comwrote: On Tue, 2013-11-05 at 11:35 -0500, Parish, Brent wrote: Add this line into

[rt-users] Question about SMTP in an upgrade from 4.0 to 4.2

In a few days we'll be upgrading from RT 4.0.0 to 4.2. I was reviewing the upgrade document and I came across something distressing... The Csmtp option for LRT_Config/$MailCommand, along with the associated C$SMTPServer, C$SMTPFrom, and C$SMTPDebug options, has been removed because it did not

Re: [rt-users] Question about SMTP in an upgrade from 4.0 to 4.2

...@lists.bestpractical.com] On Behalf Of Chris Hall Sent: Thursday, October 31, 2013 3:16 PM To: rt-users Subject: [rt-users] Question about SMTP in an upgrade from 4.0 to 4.2 In a few days we'll be upgrading from RT 4.0.0 to 4.2. I was reviewing the upgrade document and I came across something distressing

Re: [rt-users] Question about SMTP in an upgrade from 4.0 to 4.2

On Thu, 2013-10-31 at 16:16 -0400, Chris Hall wrote: If I'm reading this right, am I to understand that after the upgrade I'll no longer be able to send mail out via an external smtp server? Is there any way around that? The smtp setting could cause silent mail loss. Specifically, because it

Re: [rt-users] Question about SMTP in an upgrade from 4.0 to 4.2

On 10/31/2013 01:27 PM, Alex Vandiver wrote: On Thu, 2013-10-31 at 16:16 -0400, Chris Hall wrote: If I'm reading this right, am I to understand that after the upgrade I'll no longer be able to send mail out via an external smtp server? Is there any way around that? The smtp setting could

Re: [rt-users] Question about SLA module

Hello Ruslan Yes after renamed it, it was working again - I was wondering if it was possible to rename it (seems not possible for the moment). For the uninstallation it's ok also :) For the second point, I don't get it even after reading the documentation - that's why I asked your help. You

Re: [rt-users] Question about SLA module

On Fri, Oct 18, 2013 at 04:28:13PM +0200, Alexandre LEPREVOST wrote: I see what you mean but do you have a quick example of configuration file for this ? I'm not asking a full configuration file in detail, but just a very basic one (pseudo code should be enough for sure). My

Re: [rt-users] Question about SLA module

Sure Kevin but not for what I want to do or do I miss something ? Kind regards / Cordialement *Alexandre Leprevost* Project Engineer / Delivery Team 4 rue de l´Abreuvoir 92 400 Courbevoie France a...@efficientip.com Tel : +33 (0)1 75 84 88 98 Fax : +33 (0)9 57 88 09 40 www.efficientip.com

Re: [rt-users] Question about SLA module

Hello Kevin Thank you for your different answers, unfortunately I was expecting to be able to change the SLA name field for multiple SLA instance. Let me explain to you quickly what I'm expecting, I'm probably confusing something and give me an headach to myself :) In our firm, we would like 2

Re: [rt-users] Question about SLA module

On Fri, Oct 18, 2013 at 02:00:27PM +0200, Alexandre LEPREVOST wrote: Thank you for your different answers, unfortunately I was expecting to be able to change the SLA name field for multiple SLA instance. Let me explain to you quickly what I'm expecting, I'm probably confusing

Re: [rt-users] Question about SLA module

Thank you Kevin I see what you mean but do you have a quick example of configuration file for this ? I'm not asking a full configuration file in detail, but just a very basic one (pseudo code should be enough for sure). My probleme is to translate what I would like in this conf file. But I

Re: [rt-users] Question about SLA module

Thank you Kevin I see what you mean but do you have a quick example of configuration file for this ? I'm not asking a full configuration file in detail, but just a very basic one (pseudo code should be enough for sure). My probleme is to translate what I would like in this conf file. But I

[rt-users] Question about SLA module

Hello Ruslan I have 3 questions about the SLA module - probably something simple for you. - When I'm installing the SLA module, a custom field is create automatically - called SLAhttp://10.0.50.118/Admin/CustomFields/Modify.html?id=1 I've changed it to something better for us : support SLA.

Re: [rt-users] Question about SLA module

On Thu, Oct 17, 2013 at 02:26:01PM +0200, Alexandre LEPREVOST wrote: - When I'm installing the SLA module, a custom field is create automatically - called [1]SLA I've changed it to something better for us : support SLA. After changed the value, the module doesn't work anymore.

[rt-users] Question about the RT Mail Loop detection

Good day, on a local RT 4.0.7 installation (Debian Stable Packages) we have intermittent problems of RT detecting Mails as bounces (in general plausible). Unfortunately (Thanks to Exchange ;-)) we are having a bit of a problem in tracking it down. RT sends a simple RT thinks this message may

[rt-users] Question about ticket bulk update

HI, I have RT 3.6.7 running on Postgresql 8.3 General performance was very poor, so we did some optimising last week. We added the following indices :- rtdb=# create index groups2_lower on groups(lower(type),instance,lower(domain)); rtdb=# create index users1_lower on users(lower(name));

Re: [rt-users] Question about ticket bulk update

On Mon, Jun 24, 2013 at 04:35:12PM +0100, Gary Mason wrote: When a user clicks on the ticket bulk update link now, they get a screen with the tickets on and then a very long wait before the list of users is given to them. Before last week, this list just contained our local users, but now

Re: [rt-users] Question about restricting queues

Am 17.06.2013 20:33, schrieb Chris Hall: I've got a bit of a weird problem, and wondered if anybody has a solution for it. We have several queues, and a few are grouped up by name. For example: Queue A tier 1 Queue A tier 2 Queue A tier 3 Queue B tier 1 Queue B tier 2 Queue B tier

Re: [rt-users] Question about restricting queues

On Wed, Jun 19, 2013 at 3:18 PM, Christian Loos cl...@netcologne.de wrote: Am 17.06.2013 20:33, schrieb Chris Hall: I've got a bit of a weird problem, and wondered if anybody has a solution for it. We have several queues, and a few are grouped up by name. For example: Queue A tier 1

Re: [rt-users] Question about restricting queues

Le 17/06/2013 20:33, Chris Hall a écrit : They asked me if there was any way to group these queues up in such a way that, for example, if a ticket is made in any of the Queue A's they are locked in and can only be transferred between the Queue A's. Depending on your setup/organization, you

Re: [rt-users] Question about restricting queues

On Mon, Jun 17, 2013 at 02:33:07PM -0400, Chris Hall wrote: I've got a bit of a weird problem, and wondered if anybody has a solution for it. We have several queues, and a few are grouped up by name. For example: Queue A tier 1 Queue A tier 2 Queue A tier 3 Queue B tier 1

Re: [rt-users] Question about restricting queues

On 06/18/2013 11:08 AM, Kevin Falcone wrote: On Mon, Jun 17, 2013 at 02:33:07PM -0400, Chris Hall wrote: I've got a bit of a weird problem, and wondered if anybody has a solution for it. We have several queues, and a few are grouped up by name. For example: Queue A tier 1 Queue

[rt-users] Question about restricting queues

I've got a bit of a weird problem, and wondered if anybody has a solution for it. We have several queues, and a few are grouped up by name. For example: Queue A tier 1 Queue A tier 2 Queue A tier 3 Queue B tier 1 Queue B tier 2 Queue B tier 3 The managers at the helpdesk are having a problem

[rt-users] Question regarding full text indexing with Postgresql

I have a question that needs an answer before I implement full text indexing on our new RT4 installation. Will Postgresql index just text, or does it try to index attachments as well ? I only want text from tickets to be indexed ideally. I intend to follow the instructions on the wiki page:

Re: [rt-users] Question regarding full text indexing with Postgresql

On Wed, Mar 06, 2013 at 05:31:35PM +, Gary Mason wrote: I have a question that needs an answer before I implement full text indexing on our new RT4 installation. Will Postgresql index just text, or does it try to index attachments as well ? I only want text from tickets to be indexed

[rt-users] question

Hi, please i just registered for rt users, where and how do i log in to paste my questions?

Re: [rt-users] question

On Sun, Jan 06, 2013 at 09:27:02AM +, Yetomiwa Jabar wrote: Hi, please i just registered for rt users, where and how do i log in to paste my questions? Welcome, You just asked your first question. :) You send a text Email to this address with your questions. Then someone may have

Re: [rt-users] Question about REST interface and status

does anybody use REST to create tickets in RT am I the onlyone having this carriagereturn issue? -- Jeff Konnen On Monday 18 June 2012 at 07:51, Jeff Konnen wrote: Hi, this is the way we are creating the ticket, by using a HTML form: html form method=POST

Re: [rt-users] Question about REST interface and status

solution, but it is working for me. -Jennifer From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jeff Konnen Sent: Thursday, June 21, 2012 1:25 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Question about REST interface

Re: [rt-users] Question about REST interface and status

I'm using PHP and the HTTP/Request2 module to hit the REST API extensively. We create tickets, update CFs, add and view comments, do searches, add and retrieve attachments without issue. does anybody use REST to create tickets in RT am I the onlyone having this carriagereturn issue? You might

Re: [rt-users] Question about REST interface and status

Hi, this is the way we are creating the ticket, by using a HTML form: html form method=POST action=http://xxx/REST/1.0/ticket/new/; User: input type=text name=user size=20br Pass: input type=text name=pass size=20br Content: textarea rows=10 name=content cols=30id: new Text: This is the

[rt-users] Question about REST interface and status

Hi, I am able to create a ticket via the rt REST interface, but I cannot set the status at creation time. I always get the following error: RT/4.0.0 200 Ok # Could not create ticket. # Status 'resolved ' isn't a valid status for tickets in this queue. Is this error due to the carriage

Re: [rt-users] Question about REST interface and status

On Fri, Jun 15, 2012 at 11:23:27PM +0200, Jeff Konnen wrote: # Could not create ticket. # Status 'resolved ' isn't a valid status for tickets in this queue. Is this error due to the carriage return and how can I avoid it? There's a good chance that it dislikes the carriage

[rt-users] Question about setting RTFM rights

I'm currently developing a script which will set rights for various groups on all our queues and groups. But I have hit a problem, I'm using RT-4.0.5 with AT-2.0.2beta Setting the RT rights on the queues and groups is working well but the problem is setting the RTFM rights. I want to set the

Re: [rt-users] Question about setting RTFM rights

On Thu, May 10, 2012 at 11:47 AM, Joop jvdw...@xs4all.nl wrote: I'm currently developing a script which will set rights for various groups on all our queues and groups. But I have hit a problem, I'm using RT-4.0.5 with AT-2.0.2beta Setting the RT rights on the queues and groups is working well

Re: [rt-users] Question about setting RTFM rights

Thanks Ruslan, it works Joop

[rt-users] Question about moving between queues

Hi, I can't seem to figure out what I need to change to allow the viewing of what queue the ticket went to. So when I changed the queue from General to Technical Projects, all It shows in the log for the user is Queue changed from General to Thanks in advance! Tom RT Training

Re: [rt-users] Question about moving between queues

in the log for the user is “Queue changed from General to” That blank instead of Queue name probably means you have no rights to see that queue, not even it's printed name. use the root RT user to check that queue, group rights and see. Allen RT Training Sessions

Re: [rt-users] Question about moving between queues

Thomas. Create a Custom Field named Last Queue and then write a scrip that populates that CF with the current Queue before it is moved. Kenn On Thu, Jan 26, 2012 at 10:46 AM, Allen allen+rtl...@crystalfontz.comwrote: in the log for the user is “Queue changed from General to” That blank

[rt-users] Question about dashboard

The question is simple: I created a new dashboard but it is possible that only make visible to a user group that I created? How is it done? I don't see any privacy option for the dashboard that I created ... THANKS!:) --

Re: [rt-users] Question about dashboard

Daniel, You do this by setting up the Group Rights while in the Config-Group page. Then, when you create your Dashboard, you make sure that you save it under the Group you want to see it, provided you are also a member of that group. Kenn Crocker Consulting Services On Thu, Dec 15, 2011 at 6:58

[rt-users] Question on apache config

Hi, I've installed RT and it's working fine but if I install it on a server running any other web sites, it breaks those web sites. I'd really like to put this on the same box that runs nagios but nagios breaks as soon as I do that. The logs are throwing mason errors when I try to load the

Re: [rt-users] Question on apache config

Do you have RT setup as a separate virtualhost? This is how our config looks a.t.m. for a specific vhost for RT, but it's the only vhost so we have the IP set to *. I assume you have a separate hostname for RT?! VirtualHost *:80 ErrorLog /opt/rt4/var/log/apache2.error TransferLog

Re: [rt-users] Question on apache config

I managed to get this to work without a separate virtual host for each. We have nagios, rt, the nagios rt interface for when something irksome comes up when the office is closed, and an intra-office website. Works really well, tho we have a smaller setup. This way its just domain/ for the

Re: [rt-users] Question on setup

Hi, Few questions on your setup: - On what OS have you installed RT? - Which installation steps did you take? (e.g. did you do the testdeps/fixdeps thingy?) - Are you using Apache to serve RT? - Can I assuming you've used the RT documentation for the apache vhost configuration?

Re: [rt-users] Question on setup

Hi, Part of Apache config relevant to RT would help. Regards, Ruslan. From phone. 25.10.2011 0:10 пользователь Greenberg, Joshua L joshua.greenb...@constellation.com написал: I’m installing RT 3.8.10. I have to use this version because I’m installing RTIR and that doesn’t support RT 4 yet. I

Re: [rt-users] Question on setup

, Joshua L Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Question on setup Hi, Part of Apache config relevant to RT would help. Regards, Ruslan. From phone. 25.10.2011 0:10 пользователь Greenberg, Joshua L joshua.greenb...@constellation.commailto:joshua.greenb...@constellation.com

[rt-users] Question on setup

I'm installing RT 3.8.10. I have to use this version because I'm installing RTIR and that doesn't support RT 4 yet. I think everything is set up correctly but when I login for the first time (user name 'root', password 'password') it displays the text of the file RT_HOME/NoAuth/Login.html. Let

[rt-users] Question about RT4 Articles

Hi, I'm trying to implement Articles in my installation of RT4 I've already set up the name, summary and also set up a Custom Field for that Class. But when I include that article in my reply to the ticket it comes with a weird format I just want to set up a normal stock answers database, but the

Re: [rt-users] Question about RT4 Articles

On Wed, Aug 03, 2011 at 05:02:45PM -0400, Joy Dragon wrote: I'm trying to implement Articles in my installation of RT4 I've already set up the name, summary and also set up a Custom Field for that Class. But when I include that article in my reply to the ticket it comes with a weird format I

Re: [rt-users] Question about RT4 Articles

Oh cool, I haven't noticed Thanks! Joy Dragon unki no ryoushi On Wed, Aug 3, 2011 at 6:39 PM, Kevin Falcone falc...@bestpractical.com wrote: On Wed, Aug 03, 2011 at 05:02:45PM -0400, Joy Dragon wrote: I'm trying to implement Articles in my installation of RT4 I've already set up the name,

[rt-users] Question on how Download link works

To list, This may seem like a dumb question (and probably is) but I'm wondering just how the link works. When we click it on *any* ticket, we get this error message: *Can't locate object method mime_name via package encode::utf8 at /opt/rt3/share/html/Ticket/Attachment/dhandler line 78, line

Re: [rt-users] Question on how Download link works

On Fri, Jun 03, 2011 at 09:56:37AM -0700, Kenneth Crocker wrote: This may seem like a dumb question (and probably is) but I'm wondering just how the link works. When we click it on any ticket, we get this error message: Can't locate object method mime_name via package encode::utf8

Re: [rt-users] Question on how Download link works

Kevin, Did you allow a system install of perl to downgrade your Encode version? H. I'll have to get back to you on that. Thanks a bunch. I had no idea we were out of date. Kenn LBNL On Fri, Jun 3, 2011 at 10:17 AM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Jun 03, 2011 at

[rt-users] Question about configuration changes in RT_SiteConfig.pm in 4.0.0

Hello, I had the following lines in my RT_SiteConfig.pm on 3.8.8: Set (@ActiveStatus, qw(new open stalled resolved)); Set (@InactiveStatus, qw(voicemail1 voicemail2 rejected deleted)); ..to move resolved to an active status, and also to make a couple new statuses.. voicemail1 and voicemail2,

Re: [rt-users] Question on CommandByMail error

 : franck.calleja-albil...@alcatel-lucent.com -Message d'origine- De : rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] De la part de Kevin Falcone Envoyé : vendredi 12 novembre 2010 20:23 À : rt-users@lists.bestpractical.com Objet : Re: [rt-users

Re: [rt-users] Question about RT and requestors

On Wed, Apr 13, 2011 at 07:11:51AM +0200, Bart wrote: Hi, I'm fairly new to RT so theres probably allot that I still need to learn (have to RT book ^_^). @Matt, thanks for the insight. That might be something that we'll have to create as well. @Ruslan. The extra information

[rt-users] Question about RT and requestors

Hi, I'm new to RT and have a general question regarding requestors (hopefully I'm using the right terminology). By default RT identifies a requestor based on it's e-mail address. With custom fields I have the ability to create company info which you can link to a requestor. I think I could

Re: [rt-users] Question about RT and requestors

hi. What stops you from using users' fields? Each user has organisation field, phones and more. Data stored per user can be extended with custom fields. On Tue, Apr 12, 2011 at 11:42 AM, Bart b...@pleh.info wrote: Hi, I'm new to RT and have a general question regarding requestors (hopefully

Re: [rt-users] Question about RT and requestors

Hi, I'm fairly new to RT so theres probably allot that I still need to learn (have to RT book ^_^). @Matt, thanks for the insight. That might be something that we'll have to create as well. @Ruslan. The extra information that we need should be linked to the requestors e-mail address, the user

[rt-users] Question Concerning Custom Fields

I am on RT 3.8.7 I have a situation where I would like to have a queue setup for CreateTicket for UnPrivileged users with SeeQueue only available to Privileged Users in a certain Group This allows me to provide a url to different areas for placement on their departmental web page for

[rt-users] Question about logical workflow

Hi all, in RT 3.6.6 we had the following situation: We have a Watcher which monitors a Queue for activity. In some cases, the watcher himself identifies a problem first and creates a ticket to inform the others, thus becoming the requestor. In this case, he gets emails twice. Is this desired

Re: [rt-users] Question about logical workflow

Lars, First of all, he doesn't have to be the Requestor. When creating a ticket (except in email) he can put any users name in the Requestors box. Secondly, it sounds like you have your configuration Notify Actors set to send the creator an email for any transaction. Turn that off. That should

Re: [rt-users] Question about logical workflow

On Wed, Mar 23, 2011 at 09:10:45AM -0700, Kenneth Crocker wrote: First of all, he doesn't have to be the Requestor. When creating a ticket (except in email) he can put any users name in the Requestors box. This is what I was going to recommend Secondly, it sounds like you have your

Re: [rt-users] Question about Scripts

On Tue, Feb 08, 2011 at 02:43:07PM -0800, Tim Gustafson wrote: Hi, I have an RT installation that is quite old now, and has been handed down to me by a person who is no longer with us. The configuration has been modified and modified over the years and I'm not sure how closely it resembles

[rt-users] question about Best Practical's RT site

Looking at issues.bestpractical.com, I noticed that for release tracking, you make a release ticket, and that ticket depends on all open issues for that release. I tried working like that here but I find it very cumbersome to use the link page and remember the ticket number for each release we

Re: [rt-users] question about Best Practical's RT site

On 08 Feb 2011 14:55, Mathieu Longtin wrote: Looking at issues.bestpractical.com http://issues.bestpractical.com, I noticed that for release tracking, you make a release ticket, and that ticket depends on all open issues for that release. I tried working like that here but I find it very

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