Re: OT: I lost my father last evening..

2016-04-23 Thread Jase Brandon
So sorry for your loss Joe. Jase > On Apr 22, 2016, at 11:55 AM, Joe D'Souza wrote: > > ** > I have considered many of you as a part of my extended family and have got to > know many of you over the years personally so felt the need to inform those > that know me that I lost my father last e

Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

2016-02-09 Thread Jase Brandon
Hi Claire, The only time I've seen this is when the FTS index didn't complete because it was taking too long to run. BMC gave us a fix for the FTS indexing and the problem was solved. You can test by disabling FTS and try your search again. If your search works with FTS disabled you can be re

Re: FTS re-indexing Issue

2015-11-12 Thread Jase Brandon
Hi Chetan, check with BMC Support, we had a very similar issue where the FTS would never complete. I'm not near a computer and I don't remember the specifics but I remember BMC sent us a hotfix, it was for 7.6.04 SP2 I believe - hope this helps- Jase > On Nov 12, 2015, at 12:42 PM, Chetan Shind

Re: ARERR 306 - $MENU$ matching etc

2015-07-06 Thread Jase Brandon
Just a thought here. Have you given the users who are getting the error Incident Master permission yet? I can't remember exactly if this will work with multi tenancy but if may be a good workaround until you get a root cause resolution- hope this helps- Jase Brandon > On Jul 6, 2015,

Re: Database reboot during FTS Reindex

2015-02-18 Thread Jase Brandon
o see any errors. > > > I guess we'll see. I've got my fingers crossed that it just finishes before > then so I don't have to worry about it. > > Thanks, > Thad > >> On Tue, Feb 17, 2015 at 3:22 PM, Jase Brandon wrote: >> Hi Thad, short answer

Re: Database reboot during FTS Reindex

2015-02-17 Thread Jase Brandon
Hi Thad, short answer is you're screwed. I've been fighting this for months. There is an FTS fortification available if you're on the right version. See the link in my post I put up about 30-45 mins ago. Hope this helps - Jase > On Feb 17, 2015, at 5:07 PM, Thad Esser wrote: > > ** > Hello, >

FTS Fortification for 7.6.04 SP3

2015-02-17 Thread Jase Brandon
e-fts-fortification Thanks, Jase Brandon 7.6.04 SP3 Oracle Dbase Linux ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Reported Source (HPD:Help Desk)

2014-09-19 Thread Jase Brandon
First you have to create an overlay of the form, view, etc, then overlay the field. > On Sep 19, 2014, at 2:55 PM, "Drake, David" wrote: > > ** > Thanks, it doesn’t appear that that form allows field overlays evidently > however. Much obliged nevertheless > > Dave Drake > Application Syste

Re: Job Opening: Remedy Developer Position Opening Up Soon

2013-12-05 Thread Jase Brandon
TBS??? I bet one dollar it's in Atlanta and no remote. :-) Sent from my iPhone > On Dec 5, 2013, at 4:22 PM, Misi Mladoniczky wrote: > > LJ, > > Don't forget that for some of us the actual country might also be of interest > ;-) > >Best Regards - Misi, RRR AB, http://rrr.se > >> Ama

Re: Modify All and 'Service*+' field on HPD:Help Desk

2013-11-14 Thread Jase Brandon
defect. > > Please find the defect id SW00437134. > > > > > > Thanks! > > > > .: Mike T :. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* Thursday, November 14, 2013 4:

Re: Modify All and 'Service*+' field on HPD:Help Desk

2013-11-14 Thread Jase Brandon
l? You may have to do > some more digging, but hope this gets you started. > > > > Mark > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Jase > Brandon > *Sent:* Thursday, November 14, 2013 1:57 PM > *T

Modify All and 'Service*+' field on HPD:Help Desk

2013-11-14 Thread Jase Brandon
Hello All, 7.6.04 SP2 The Help Desk gets a large group of automatically generated Incidents with a generic Service of "automated ticket creation", they then need to do a modify all on these Incidents and assign en masse these Incidents with the correct assigned group, service, etc. All the rest o

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Jase Brandon
Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone > On Oct 31, 2013, at 9:39 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" > wrote: >

Create Business Service CI via WebService

2013-01-17 Thread Jase Brandon
Hello All, I'm trying to create a Business Service CI via a webservice and haven't done this yet with 7.6.04. I've tried submitting to AST:Business Service, BMC.Core.BusinessService, and finally to BMC.Core.BaseElement - all without success. I thought BMC.Core.Base.Element submission would do the

JOB: Atlanta, GA - Full Time Remedy Developer

2012-10-23 Thread Jase Brandon
Hello All, Seeking a Senior Remedy Developer for a full time position in the Atlanta, GA area, the position is actually located in Suwanee, GA about 30 miles northeast of Atlanta. This full time position will be on site and will NOT be open to remote work. Please see below and forward resumes if in

Re: Re-use Login ID in Remedy

2012-10-08 Thread Jase Brandon
topher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Jase > Brandon > *Sent:* Monday, Oc

Re-use Login ID in Remedy

2012-10-08 Thread Jase Brandon
. Ive told them Login Id is associated with all things ITSM/CI's. I see this being a recipe for disaster. Can anyone help me out with your thoughts on this one please? Has anyone else done anything like this before? Th

Re: 7.6.04 - Question about re-using Login Id's

2012-06-25 Thread Jase Brandon
LIST.ORG > > *Subject:* Re: 7.6.04 - Question about re-using Login Id's > > > > ** Might be a EULA violation as well.. May want to check on that.. License > violation. > > > > On Mon, Jun 25, 2012 at 3:04 PM, David M. Clark > wrote:

7.6.04 - Question about re-using Login Id's

2012-06-25 Thread Jase Brandon
Hello All, What is the general consensus regarding re use of login id's? My concern is this = Login ID "User1" is used by an employee for 6 months. That employee leaves the company. Someone new gets hired, in a new support group, and our support center then reuses "User1" as a login id. Now if an a

7.6.04 SP3 Floating Application License Question

2012-06-21 Thread Jase Brandon
voke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Than

Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

2012-06-08 Thread Jase Brandon
e I’m confusing > text fields with character fields? > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* Friday, June 08, 2012 11:09 AM > *To:* arslist@ARSLIST.ORG > *Subje

Re: Scroll Bar randomly appearing in Character Fields on INC form

2012-06-08 Thread Jase Brandon
d D. > > ** ** > > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > > *Sent:* Friday, June 08, 2012 1:59 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Scroll Bar randomly appearing in Character Fields on INC &g

RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

2012-06-08 Thread Jase Brandon
at 1:59 PM, David Durling wrote: > ** > > I’m told FF 14 beta has the issue, too. > > ** ** > > David D. > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* Friday

Re: Scroll Bar randomly appearing in Character Fields on INC form

2012-06-08 Thread Jase Brandon
:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* Friday, June 08, 2012 1:48 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Scroll Bar randomly appearing in Character Fields on INC form** > ** > > ** ** > >

Scroll Bar randomly appearing in Character Fields on INC form

2012-06-08 Thread Jase Brandon
Hello All, 7.6.04 SP2 Windows Today we are having a very strange issue that I've never seen before in 7.6.04 SP2. Scroll Bars are appearing randomly in the 'Summary' field on the Incident form... and in one other custom field we added on the INC form. The only trend I've noticed is that if you ent

Re: Need Help Stripping Single Quotes out of a Pager Notification

2012-05-23 Thread Jase Brandon
ilure of the process action.. > > Joe > > *From:* Jase Brandon > *Sent:* Tuesday, May 22, 2012 4:46 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Need Help Stripping Single Quotes out of a Pager Notification > > ** > Hello A

Need Help Stripping Single Quotes out of a Pager Notification

2012-05-22 Thread Jase Brandon
Hello All, 7.6.04 We have found an issue where workflow is truncating message and pager notifications are not being sent. We have been having issues with the paging system getting messages sent to our paging script properly. The pager message templates are sticking single quotes around things a

Re: Howard Richter's is having a kidney Transplant (thank you)

2012-04-19 Thread Jase Brandon
Great News Howard! So glad to hear you both are doing well! Get well soon and please keep the progress updates coming... :-) On 4/17/12, Joe Martin D'Souza wrote: > All the very best to the both of you Howard.. > > Joe > > From: Howard Richter > Sent: Tuesday, April 17, 2012 5:36 AM > Newsgroups

Re: Error (68) in binding send socket for address

2012-04-18 Thread Jase Brandon
Hi Dee...Mr. Obvious here...did you check the ar.conf/ar.cfg file for old server references yet? :-) On 4/18/12, Dee wrote: > Hello List, > > Info: > unix 6.1 > Oracle 10g > ARS 7.5P4 > > Can anyone help with this, > > The alert.log have the below error, and the ip is of an old servers. Can > an

7.6.04 SP2 - How to add a Work Info Type to the Incident form

2012-04-18 Thread Jase Brandon
:-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Sort of OT: Question for timezone experts out there..

2012-03-29 Thread Jase Brandon
Joe...just a shot in the dark here...did you check web services? Maybe some web service against an external employee dbase? Again...just a thought. Hope this helps... On 3/29/12, Joe Martin D'Souza wrote: > We are having an issue with our Remedy application, where it appears that > there is an up

Re: Alert_User Hack in 7.6.04 SP2

2012-01-20 Thread Jase Brandon
Guys...someone asked me earlier if the alert tool functionality still existed in 7.6.04 sp2 and I couldn't amswer...can you gents enlighten me since you are already on the subject? Thanks in Advance! ;-) On 1/20/12, Wilson, Bruce B wrote: > We are upgrading from 7.1.00 P007 to ARSytem 7.6.04 SP2.

Re: Easy Question - Trying to write two filters to determine if a field value already exists on submit on COM:COMPANY.

2011-11-09 Thread Jase Brandon
cord. Can't use a static value. Nevermind, I've > just made things needlessly complicated. > > Brien > > > On 11/9/2011 4:28 PM, Rune Kristian Sørlid wrote: > > ** > Hi. > > Try using a set field instead of a push field. > > /Rune Sorlid >

Easy Question - Trying to write two filters to determine if a field value already exists on submit on COM:COMPANY.

2011-11-09 Thread Jase Brandon
27;ve spent two hours on this and wanted to reach out to the gang. :-) Please see log below. This is where I got frustrated with the filters and tried with AL's - same result. I've tried using `! on the filters, every trick I know. Any ideas? I'm admittedly tired and wanted to see if someo

Re: Adding a Unique Index to COM:Company

2011-11-04 Thread Jase Brandon
am 99.% sure you cannot create a unique index on an overlaid form, > that is a known limitation... You can only create unique indexes on custom > forms. > So the only thing you can do is create two filters that fire on submit and > modify: > 1st one checks whether the value

Adding a Unique Index to COM:Company

2011-11-03 Thread Jase Brandon
om the gang? :-) FYI... COM:Company is already overlaid as well as the view I'm working with. Thanks in Advance, Jase Brandon 7.6.04 SP1 Windows 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug1

Re: JOB:Remedy Administrator - Franklin, TN (Nashville Area)

2011-08-10 Thread Jase Brandon
Dude... I live 10 mins away... how much? :-) Thanks, Jase On , Kelly Gatewood wrote: ** Everyone, I have a customer whom is looking for a full time Remedy Administrator in the Franklin, TN area. If interested, I have the salary range and will be glad to share it with you by direct communi

Fwd: TEKsystems - Seeking Remedy Administrator in Birmingham, Alabama

2011-07-19 Thread Jase Brandon
Hello All, I am forwarding the below for TEKsystems recruiting in Birmingham, AL for a Remedy Administrator position - contract to hire. Please see contact information for Sarah Key with Teksystems below. Thanks, Jase Brandon -- Forwarded message -- From: Key, Sarah Date: Tue

RESOLVED: 7.6.04 - Adding Columns to the Overview Console

2011-07-05 Thread Jase Brandon
: Jase Brandon Date: Tue, Jul 5, 2011 at 3:44 PM Subject: 7.6.04 - Adding Columns to the Overview Console To: arslist@arslist.org Hello All, Has anyone successfully added any custom columns to the overview console in 7.6.04 SP1? I have done this in the past on 7.1, but I can't get it to wo

7.6.04 - Adding Columns to the Overview Console

2011-07-05 Thread Jase Brandon
eries of java errors on trying to load the overview console "mcol is invalid, etc". Am I missing a critical step here? I looked at my old notes and this is exactly how I "think" I did this in 7.1 Patch 004. Thanks in advance for any and all suggestions! :-) 7.6.04 SP1 Win

Re: No more Object List in 7.6.04 Browser

2011-06-16 Thread Jase Brandon
*Sent:* Thursday, June 16, 2011 12:12 AM > > *Newsgroups:* public.remedy.arsystem.general > > *To:* arslist@ARSLIST.ORG > > *Subject:* Re: No more Object List in 7.6.04 Browser > > > > ** > > I have looked all over the installation directories and cannot find this >

Re: No more Object List in 7.6.04 Browser

2011-06-14 Thread Jase Brandon
in > the installation directory. Then enable it in the midtier config.jsp > > > > Kind regards > > Danny > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* 14 June 2011 22:

No more Object List in 7.6.04 Browser

2011-06-14 Thread Jase Brandon
Hello All, Has anyone come up with a way to get our old friend "The Object List" back in the browser for 7.6.04? My company's user community is on the edge of mutiny without their Object list. Thought I would run it by the experts and see if anyone had overcome this yet. Thanks

Re: Overlay and custom in 7.6.4

2011-04-18 Thread Jase Brandon
Hello All, We upgraded a development 7.1 server to 7.6.04 and are getting the below error that I cannot resolve. After a week - BMC Support is stumped as well. Please see SQL log below - Does anyone have any ideas what is causing this? I've looked up C301610100 and it's 'SLMTableKeywordLookup', bu

7.6.04 Installer Woes - Installer using 5368XXXX fields

2011-03-23 Thread Jase Brandon
nyone else experienced this? This seems like a huge defect in the installer. Thanks in Advance, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: Trying to convert Integer field value into Hours divided by 60.

2011-03-23 Thread Jase Brandon
s plain text > Set field Action 5, Set ztmp_CalculateTimeDisplay = > (($ztmp_CalculateTimeHour$ + " Hour(s) ") + LEFT(($ztmp_CalculateTime$ * > 60), 2)) + " Minute(s)" > > > > Jason > > -- > *From:* Jase Brandon > *To:* arslist@ARSLIST.ORG >

Re: Trying to convert Integer field value into Hours divided by 60.

2011-03-22 Thread Jase Brandon
Since you are doing integer math it is truncating the remainder > > You state 'Total Time' is an integer so it can never show 6.08 > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On

Trying to convert Integer field value into Hours divided by 60.

2011-03-22 Thread Jase Brandon
recision of 2 as 'Total Time'.. but.. that gives me a time of "2.13" for "2 Hours and 8 Minutes", as it should. 13% of 60 is 8. How can I overcome this? I haven't done anything like this in quite awhile and I am admittedly stumped. ARS 7.1 Windows 2003 ITSM 7.0.

Re: ITSM 7.6 Upgrade

2010-09-22 Thread Jase Brandon
I would LOVE to know the process too. :-) What about customizations? CMDB? Or was this a vanilla upgrade? We are upgrading 7.1 to 7.6 on a dev machine in the morning and I am curious what is going to break/not come over, etc. Thanks, Jase On Wed, Sep 22, 2010 at 8:28 PM, Carin Grobler wrote:

Online vs. Instructor Led On Site Training

2010-08-31 Thread Jase Brandon
t the Online BMC class won't have all the benefits of the classroom. Thoughts anyone? Thanks, Jase Brandon Quality Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www

Moving CMDB 7.1 to 7.6

2010-08-25 Thread Jase Brandon
ngthy process - I am estimating 5 days for each of the 23 forms. My goal is to find a faster/better way than spending 123 days of manual creation/verification. Thanks in advance, Jase Brandon Remedy Developer Quality Technology Services ARS 7.1 SQL Server Windows

Re: Email messages with Incident Numbers being sent to Remedy from another Remedy system

2010-06-30 Thread Jase Brandon
y attachments and copies, from > your system. Thank you. > ------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Jase Brandon > *Sent:* Wednesday, June 30, 2010 3:27 PM > *To:* arslist@ARSLIST.ORG &

Re: Email messages with Incident Numbers being sent to Remedy from another Remedy system

2010-06-30 Thread Jase Brandon
INC # in the subject line? > > On Wed, Jun 30, 2010 at 5:27 PM, Jase Brandon wrote: > >> ** Hi Christie, >> >> Yes - but the real issue is they are trying to update INC's on our side >> with valid numbers. >> My problem is that if they continue to send

Re: Email messages with Incident Numbers being sent to Remedy from another Remedy system

2010-06-30 Thread Jase Brandon
ailto: > arsl...@arslist.org] *On Behalf Of *Jase Brandon > *Sent:* Wednesday, June 30, 2010 12:58 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Email messages with Incident Numbers being sent to Remedy from > another Remedy system > > ** Hello All, > > This is a weird one: I

Email messages with Incident Numbers being sent to Remedy from another Remedy system

2010-06-30 Thread Jase Brandon
Hello All, This is a weird one: I work for Company A, Company B also uses Remedy and sends us an email with Company B's INC number in the Subj Line. The Filter on AR System Email messages sees the INC number from Company B and goes and updates the worklog for Company A's Remedy INC which is incorr

Single Sign On and Remedy

2010-05-26 Thread Jase Brandon
easily with Remedy. Thanks in Advance, Jase Brandon Remedy Developer Quality Technology Services 7.1 Patch 004 SQL Server Windows 2003 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10

Re: 9280 ERROR

2010-05-25 Thread Jase Brandon
Have you tried logging in to the mid-tier config tool and adding your server IP/servername to the list of configured servers? On 5/24/10, honormine wrote: > Now I am facing the error " ARERR 9280 Server Not present in the configured > server list itildev"when I login into the Mid Tier. The ARS w

WANTED: FULL TIME Mid To Senior Developer - ATLANTA Area

2010-05-17 Thread Jase Brandon
currently use Service Desk and CMDB. We plan to roll out SLA, Change and Asset this year and need a third developer to join the party. :-) Please send resumes to me if interested. Kind Regards, Jase Brandon Quality Technology Services http://www.qualitytech.com

Seeking Mid to Senior Level Remedy Developer in the Atlanta Area

2010-03-24 Thread Jase Brandon
year and need a third developer to join the party. :-) Please send resumes to me if interested. Kind Regards, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com

Re: Change Row Color = Run Process Syntax

2010-02-26 Thread Jase Brandon
sole. > > > > _ > > > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon > > Sent: Wednesday, February 24, 2010 6:31 PM > > To: arsl...@arslist.org > > Subject: Change Row Co

Change Row Color = Run Process Syntax

2010-02-24 Thread Jase Brandon
Hello All, I have been requested to make all Incidents that are submitted with an 'Urgency' of "1-Critical" to be RED on the Incident Mgmt Console. Can someone help me out with the Run Process Syntax? I can't for the life of me get this to work. I think it's supposed to be as follows. = PERFORM-AC

Creating CMDB Relationships on Import

2010-02-17 Thread Jase Brandon
ther CI forms,etc. Has anyone done this? Done anything like this? Is there a BMC utility I am unaware of? It seems this would be something that everyone would want to do. Or - is manual relationship creation the best answer? P>S> - I have obviously not been to any CMDB Training for

Re: Resolved vs.Closed Incidents

2010-01-20 Thread Jase Brandon
; > On Wed, Jan 20, 2010 at 4:54 PM, Jase Brandon wrote: > >> ** Hello All, >> >> I know this is probably an easy question, but I couldn't give an answer >> other than "that's how we have always done it" >> >> Someone asked me today to j

Resolved vs.Closed Incidents

2010-01-20 Thread Jase Brandon
NC has been resolved for X amount of time, etc.. but couldn't give a concrete answer as to why the process is to set to Resolved first. I seem to remember this is just ITIL - can anyone enlighten me with a quick blurb? Thanks, Jase Brandon Quality Technology Servi

Re: Friday Humor: Male Philosophizing

2010-01-15 Thread Jase Brandon
Joe.. I am literally"Laughing out Loud"!!! Good ones and thanks for the Friday Humor.. :-) On Fri, Jan 15, 2010 at 6:58 AM, Joe D'Souza wrote: > When a man steals your wife, there is no better revenge than to let him > keep > her. > David Bissonette > > After marriage, husband and wife become tw

License Usage Question

2009-12-11 Thread Jase Brandon
Hello All, It's that time of year and we are doing support renewal/license purchases, etc. BMC asked me to generate a 'License Usage Report' from a button on the Server Admin Console. Early this year, we were having problems with Fixed/Floating mixture, so we set our AR Fixed to a higher number tha

Re: Remedy Consulting Company in Atlanta

2009-11-18 Thread Jase Brandon
We have also used IT Prophets in the past and those guys are hands down the best group I have ever worked with. Thanks, Jase On Wed, Nov 18, 2009 at 4:41 PM, Howard Richter wrote: > ** But they do, they are just waiting for you call.[?] > > > On Wed, Nov 18, 2009 at 4:38 PM, Tommy Morris > wr

Is there a RUT Client for Windows 7 64 Bit

2009-10-29 Thread Jase Brandon
Hello All, Our company has decided to start evaluating Windows 7. I just tried to install 7.1 Patch 002 and got the "operating system not supported" error. Has anyone tested this yet with windows 7? Thanks, Ja

Re: Notification Messages - Strange Behavior

2009-10-16 Thread Jase Brandon
ave been assigned Task #Task ID# > Task Type: #TaskType# > Priority: #Priority# > Summary: #Summary# > Location Company: #Location Company# > Site: #Site# > > The Site works fine, but the Location Company won't come across via email. > Only the Site does. > Has anyon

Re: SYS:Notification Messages - Strange Behavior

2009-10-16 Thread Jase Brandon
RESOLVED - I missed one "#" - man do I feel embarrassed.. :-) Thanks to all for your help!!! Thanks, Jase On Fri, Oct 16, 2009 at 3:21 PM, Jase Brandon wrote: > Hi Kevin, > Thanks so much for the doc and the advice. > > I don't have the filters you mentioned in th

Re: SYS:Notification Messages - Strange Behavior

2009-10-16 Thread Jase Brandon
this isn't the one you really wanted. > > > > Anne Ramey > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Jase Brandon > *Sent:* Thursday, October 15, 2009 3:41 PM > *To:* arslist@ARSLIST.ORG > *Subject:* SYS:Notifica

SYS:Notification Messages - Strange Behavior

2009-10-15 Thread Jase Brandon
there anything else I need to configure other than the SYS:Notifications form? Thanks, Jase Brandon Remedy Developer Quality Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Pla

Re: RESOLVED - Moving Attachments from one Server to another

2009-10-02 Thread Jase Brandon
ve RRRChive will do it for > > you as well. > > > > _ > > > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon > > Sent: Friday, October 02, 2009 11:29 AM > > To: arslist@ARSLIST.ORG

Moving Attachments from one Server to another

2009-10-02 Thread Jase Brandon
Hello All, Does anyone know of a good way to move attachments from one form on one server to the same form on another server? If I have a 6X server with a multitude of attachments and want to move those to the same migrated form on 7X - is this possible? It looks like the drive letter of the attach

Re: Test

2009-09-02 Thread Jase Brandon
TEST SUCCESS.. :-) On Wed, Sep 2, 2009 at 7:32 PM, Shafqat Ayaz wrote: > ** > > I seem to be able to recieve emails from the list but do not seem to be > able to post. > thanks > > shafqat > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ __

Re: Best Way to Migrate CMDB Changes

2009-06-25 Thread Jase Brandon
ss Manager the CMDB > could be corrupted and no longer usable. > > > -Original Message- > From: Jase Brandon > To: arslist@ARSLIST.ORG > Sent: Thu, Jun 25, 2009 3:35 pm > Subject: Re: Best Way to Migrate CMDB Changes > > ** Thanks so much Matt - I am explorin

Re: Best Way to Migrate CMDB Changes

2009-06-25 Thread Jase Brandon
> > > Matt > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Jase Brandon > *Sent:* 25 June 2009 19:07 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Best Way to Migrate CMDB Changes > > > > ** > &

Re: Best Way to Migrate CMDB Changes

2009-06-25 Thread Jase Brandon
use this since it is very particular concerning the > DOS command structure. > > > -----Original Message- > From: Jase Brandon > To: arslist@ARSLIST.ORG > Sent: Thu, Jun 25, 2009 1:52 pm > Subject: Best Way to Migrate CMDB Changes > > ** Hello All, > Does anyone hav

Best Way to Migrate CMDB Changes

2009-06-25 Thread Jase Brandon
DB form Changes from server to server?" Thanks to All, Jase Brandon Quality Technology Services Windows 2003 7.1 Patch 006 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...

Automated Change Requests created from CI Maintenance Schedules

2009-06-08 Thread Jase Brandon
lable - ITSM Patch 8 due in Feb 2010 will incorporate this features. Has anyone gotten Change Requests automatically genereated via Maintenance Schedules attached to CI's? Thanks, Remedy 7.1 Patch 002 Windows Jase Brandon Quality Technolog

Re: Functional Spec Document Request

2009-06-04 Thread Jase Brandon
s > > Menus > > Guides > > For each form that gets modified. > > > --- On *Tue, 6/2/09, Jase Brandon * wrote: > > > From: Jase Brandon > Subject: Functional Spec Document Request > To: arslist@ARSLIST.ORG > Date: Tuesday, June 2, 2009, 2:09 PM > > ** H

Re: OT: Supportweb Hilarity

2009-06-02 Thread Jase Brandon
I just tried and it seems to be working fine now using IE 6.. Thanks, Jase On Tue, Jun 2, 2009 at 3:40 PM, Ian Trimnell wrote: > ** Pierson, Shawn wrote: > > ** Is anyone else having this issue with Supportweb today? > > Follow these steps: > > >1. Navigate to > *http://supportweb.remedy.

Functional Spec Document Request

2009-06-02 Thread Jase Brandon
Hello All, Does anyone have a basic Functional Spec Document specific to Remedy that they would be willing to share? Thanks in Advance, Jase Brandon Quality Technology Services 300 Satellite Blvd, Suwanee, GA 30024

Re: Creating Change Requests from Maintenance Schedules attached to CI's

2009-05-20 Thread Jase Brandon
re you?? > Hey what version of ITSM did BMC support say that this functionality was > going to work? ITSM 7.5.1? > > -Guillauem > > > > -Original Message- > From: Action Request System discussion list(ARSList) on behalf of Jase > Brandon > Sent: Mon 05/18/

Creating Change Requests from Maintenance Schedules attached to CI's

2009-05-18 Thread Jase Brandon
for the maintenance. I am beyond appalled. Has anyone else successfully gotten this to work? Written a customization, etc? Has anyone at least gotten an email notification when the maintenance schedule CI comes due? ARS 7.1 Patch 002 Windows Thanks, Jase Brandon Q

Re: Creating a new CMDB Class

2009-04-08 Thread Jase Brandon
Hi Mike, Check in the Admin tool and see if the forms have been created - you should have three forms, one Regular BMC:Core:BMC_Cell Phone_ (regular form), one join form, BMC:Core:BMC_Cell Phone (join) and the third AST:Cell Phone, etc. If you don't have all three forms, your class isn't created.

Re: Creating a new CMDB Class

2009-04-08 Thread Jase Brandon
Hi Mike, I have also found that stopping/starting the arserver service will unclog the pipe when this happens. Jase On Wed, Apr 8, 2009 at 10:59 AM, Matt Worsdell wrote: > Open the OBJSTR:Pending form and check for Error entries there. You can > nudge entries stuck Processing using the CMDB Dri

Re: How to Monitor ArServer.exe on a WIndows Box-

2009-03-06 Thread Jase Brandon
The AutoRestartARS application identifies memory usage of the AR System > > server, and if it reaches its threshold value, AutoRestartARS shuts down > the > > server. The ARMonitor service restarts the server. > > > > Good luck, > > > > Matt > > > > *Fro

How to Monitor ArServer.exe on a WIndows Box-

2009-03-03 Thread Jase Brandon
. Thanks, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"

Re: Remedy Developer, Colorado Springs

2009-02-24 Thread Jase Brandon
t;> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Jase Brandon >> *Sent:* Monday, February 23, 2009 6:16 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Fwd: Remedy Developer, Colorado Springs >> >> >> &

Fwd: Remedy Developer, Colorado Springs

2009-02-23 Thread Jase Brandon
Hello All, I am posting this in hopes that someone on the list lives near/wants to relocate to Colorado Springs, CO area. Please see below job description and contact information. Thanks, Jase -- Forwarded message -- From: Sears, Emily Date: Mon, Feb 23, 2009 at 5:53 PM Subject

Re: Moving 6X forms to a 7X Server

2009-02-19 Thread Jase Brandon
; mobile +44 7710 377761 > > email david.sand...@westoverconsulting.co.uk > > > > web http://www.westoverconsulting.co.uk > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Jase

Moving 6X forms to a 7X Server

2009-02-19 Thread Jase Brandon
Hello All, This should be an easy question for the list: I seem to remember something about the inability to move a 6X form to a 7X server, but can't remember exactly what the issue was. Does anyone remember if there is any problem with moving a 6X form over to 7X server? Thanks, Jase Br

Re: Jr. Remedy Developer Needed

2009-01-27 Thread Jase Brandon
Hello All, Please see link to below Defense Security Service Website regarding investigation of family members- https://www.dss.mil/GW/ShowBinary/DSS/psco/ps_faqs.html#18 Thanks, Jase On Tue, Jan 27, 2009 at 12:51 PM, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE < norm.kai...@eglin.af.mil> wrote: >

Re: OT - Friday Humor

2008-12-05 Thread Jase Brandon
oh yes, and I almost forgot... guess what software they use to run the whole thing - you got it - REMEDY.. ;-) Nothing like an Incident that says - "Please dispatch sanitation to Chicken Gun after testing at 1800" Jase Brandon Quality Technology Services On Fri, Dec 5, 2008 at 1:1

Re: OT - Friday Humor

2008-12-05 Thread Jase Brandon
I used to work there and have seen the infamous "Chicken Gun" first hand. It's located at Arnold Air Force Base, Tullahoma, TN. Thought you guys may enjoy the link = http://findarticles.com/p/articles/mi_m0JCA/is_/ai_n15623212 Cheers, Jase Brandon Quality Technology Services

Re: Permissions Issues - URGENT HELP NEEDED

2008-12-04 Thread Jase Brandon
Hi Laurie, What if any errors do you get when users try to modify a ticket they didn't submit? Anything in the logs? Thanks, Jase On Thu, Dec 4, 2008 at 12:52 AM, Muhlethaler, Laurie < [EMAIL PROTECTED]> wrote: > ** > > Listers ~ either I'm going insane or I'm just overlooking something > simpl

Approval Server login - causing arplugin.exe to fail

2008-11-26 Thread Jase Brandon
Hello All, Has anyone had any issues with the approval server login failing and causing the plugin.exe to fail? Thanks, Jase ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.c

Re: SW00247290 - Death of the Plugin Server

2008-11-24 Thread Jase Brandon
6 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > Plugin-Filter-API-Threads: was the setting I was looking for this morning > but couldn't remember.. FAIW, I got my numbers a little higher than what you > got though.. something like min of 7 amd max of 15. > > Joe >

Re: SW00247290 - Death of the Plugin Server

2008-11-20 Thread Jase Brandon
Where 2 represents minimum threads and 6 max.. You can set your min and max to whatever you might want to set it to till you get it working.. Going to try this now in ar.cfg and see if that helps. Any ideas anyone? I am stumped.. Thanks, Jase On Thu, Nov 20, 2008 at 11:22 AM, Jase Brandon &l

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