Remedy sometimes adds a space in front of the new line character in
workflow. I use LTRIM to remove the leading space.
REPLACE( $Short Description$ , LTRIM( |) , br )
*I used the pipe (|) symbol in this email instead of the actual new line
character for readability.
HTH
Stephen
Sharon,
We are using a product from Mobile Reach to accomplish this same task.
Mobile Reach has a great product and a great support staff to help with
any issues you may have. The sales contact that I use is Mike McKee
O - 919.371.2188
C - 919.434.3082
If you want to talk more about them and
**
Patrick:
Try AND instead of OR.
James McKenzie
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hardy,
PatrickSent: Wednesday, November 01, 2006 7:13 AMTo:
arslist@ARSLIST.ORGSubject: Filter qualification based on group
membership
**
Good
**
You guys are great, thanks! I got it sorted out and
all is well, off to go buy some coffee, thanks much!
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hardy,
PatrickSent: Wednesday, November 01, 2006 8:13 AMTo:
arslist@ARSLIST.ORGSubject:
**
Not to be a stickler, but you should probably used br / to conform to XHTML might save you a few minutes later down the road. "Heider, Stephen" [EMAIL PROTECTED] 11/1/2006 5:49 AM Remedy sometimes adds a space in front of the new line character inworkflow. I use LTRIM to remove the leading
Hi Folks,
I am having a problem with the PERFORM-ACTION-ADD-ATTACHMENT process.
The short description of the problem is that it seems to only work
for users who are a member of the Administrator group. I have read
the documentation and there does not appear to be any restriction on
who can run
Title: Problem with PERFORM-ACTION-ADD-ATTACHMENT process
**
Hi Larry,
Not sure if you are trying to do this in the User tool or through Mid-Tier, but if it is through Mid-Tier, you might want to make sure that the users do not have some sort of pop-up blocker on their machines.
Greg
Hi Greg,
Sorry... I should have stipulated that this problem occurs using
the Windows user tool. But thanks for the reply.
Larry
On Nov 1, 2006, at 11:08 AM, Greg Donalson wrote:
**
Hi Larry,
Not sure if you are trying to do this in the User tool or through
Mid-Tier, but if it is through
Sorry to followup on my own post, but I realize I left out all of
the important details about my system:
ARS server 5.01.02 Patch 1313 on Sun Solaris 8
DB is Sybase 12.5.2, also on Solaris 8.
User tool is 5.01.02 Patch 1418
Thanks.
Larry
On Nov 1, 2006, at 11:03 AM, L G Robinson wrote:
Hi
Everyone,
I went to a BMC Executive Briefing a couple weeks ago which also included
presentations by Doug Mueller on CMDB 2.0 and ITSM 7 and they stressed that
their CMDB was not 'ITIL certified' but rather 'ITIL aligned' and that
apparently no product could get 'ITIL certified' as that kind
For Active Links try running it in a Set Fields action (Where the value
starts with $PROCESS$ )
You are specifying the Field ID without the $ ?
i.e. PERFORM-ACTION-ADD-ATTACHMENT 536870913
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
It should be fairly simple for OS and applications, but think of all the
devices that cannot be upgraded like VCR, DVR, etc. That will be fun.
And the US are going this one alone, so there will be an impact on
international businesses, where the time difference will be one extra hour
for
Title: Message
**
All
There are filters
that thatread values from SHR:People and populate fields in another forms.
No problems until last week. Nothing to my knowledge has changed. No filter will
perform the function now, custom or OOB).I created a test form and test
filter to no avail. An
Also worth noting is the following from the Pink Elephant web site:
http://www.pinkelephant.com/en-US/PinkVerify/CompatibilityCompliance.htm
Compatibility vs. Compliance?
Important To Note
PinkVerify(tm) does not measure ITIL compliance. ITIL is not a standard, but
rather a set of
Folks,
We are seeing an issue with mid-tier 7.0.0 patch2 and we are wondering
if anybody else is seeing this.
The problem is you go to a mid-tier form and and the system prompts for
a login. When you login the mid-tier page comes up normally. Now you
click on the X button on the browser to
Title: RE: Filters not reading SHR:People
**
Peter:
Check the permissions to the SHR:People form and check the Group form to insure that all of your groups are still there and correct.
Also, make sure that this user does exist in both the People AND User forms.
James McKenzie
L-3 GSI
**
John,
This is the qualification we use to show tickets assigned to the group you belong to, plus tickets assigned specifically for you. Idea is that if the unassigned tickets belong to you, you can easily see them and pick them up (somewhat against human nature in reality).
(( 'Assigned To'
Title: RE: bowser issue with 7.0.0patch2
**
Rocky:
Works as designed? You logout your user on a Window close, this should be invoked when the browser is closed by clicking on the X but it IS NOT. The browser does NOT send in a window close message to the server. Remember HTTP is
Rocky,
We are getting this error with mid-tier 7.0.0 patch 1 on windows 2003.
ARSystem is also 7.0.0 patch 1 on windows 2003.
We have pushed this as a bug to Remedy through our support partner and have
been told that it is fixed in 7.0.1, although I haven't seen any release
notes yet.
There is
**
I concur with James - sounds like its working as designed.
Rick
On 11/1/06, Ford, St John [EMAIL PROTECTED] wrote:
Rocky,We are getting this error with mid-tier 7.0.0 patch 1 on windows 2003.ARSystem is also 7.0.0
patch 1 on windows 2003.We have pushed this as a bug to Remedy through our
**
The 9093 error is User is currently
connected from another machine, which appears incorrectly.
Regards,
StJohn
-Original
Message-
From: Rick Cook
[mailto:[EMAIL PROTECTED]
Sent: 01 November 2006 17:44
To: arslist@ARSLIST.ORG
Subject: Re: bowser issue with
7.0.0patch2
Has anyone had a sucessful ARS 7.0.0p2 - ARS 7.0.1 upgrade? Win2k3/Oracle
10gR2.
I've opened a ticket with support, but figured I'd bounce this off the
list in the meantime.
Here are some snips from the logs to give you an idea what happened:
[ERROR][Wed Nov 01 10:00:18.410] DataImport- Data
**
Hi,I've been trying to locate the Remedy product documents on the new site. A couple of weeks ago, they were very easy to locate and download from the 'Documents' link. Now that the site has been changed, I can't find them. I called support and the person at the front line (apparently
Hi Fred,
I am running this as a Set Fields action in an Active Link.
That is how I am capturing the return code:
$PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 53694
I am setting the result into an Int. field and checking the
result in a later Active Link.
Thanks.
Larry
On Nov 1, 2006, at
Has anyone been able to detect a difference in performance between
having the Flashboards server installed on the AR Server machine versus
on the Mid-Tier server machine?? I am still toying with architecture on
the 7.00.01 systems I am building here (Win2K3). The AR server is on
much better
**
Hi Lisa,
I had trouble also but I did
finally find the manuals and white papers under :
Product Documentation, Supported Product
A-Z list, Click the R for Remedy and that will get you to where you can pick a
product I was looking for server stuff so I click AR System server and
**
After you log in, there is a Product Documentation link on the left side of the page. Unfortunately, it isn't as comprehensive in terms of past releases as the old page was. For instance, CMDB only lists version
2.0. Be aware that if you select Remedy x, it will give you pre-7.0 versions,
Thanks Susan, that works great, now I just have to play with the
Qualification to take out my calls assigned to me.
Question for you: Is your Qualification looking in the Consolidated list
form or the HPD:HelpDesk?
JK
**
Lisa,
Try this one.
http://www.bmc.com/support/hou_Support_AZ_List/
Bruce Scott
Application Developer Remedy
SSG, PetSMART, Inc
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Doue
Sent: Wednesday, November 01, 2006
Yes, same error here. Getting the error when the installer rename the
Add/Remove License form to ...Add or Remove ...
On Solaris is also fails becuase the installer tries to find the form
'Business Times Holidays', and the correct name should be 'Business
Time Holidays'
--
Jarl
On
I don't think it works in a set field run processI think it only works
as a process action
L. J. Head
Software Engineer
Remedy Approved Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L G Robinson
Sent:
**
Thank you very much Rick. I found the docs I was looking for. LisaRick Cook [EMAIL PROTECTED] wrote: ** After you log in, there is a "Product Documentation" link on the left side of the page. Unfortunately, it isn't as comprehensive in terms of past releases as the old page was. For
Title: RE: Server sizing Performance
**
Titanium:
Your DB server is a little small. I would suggest upping to 8GB, especially if you are using MS SQL. What you don't tell here is the network connection. I would recommend at a minimum 100BaseTX, if not GigE or 1000BaseF.
James Mckenzie
L-3
**
I'd check all your tabs for tables that
are being refreshed on display. If the tab isn't displayed, odds
are good that the table doesn't need to be refreshed until the user selects
the tab. That's the easiest bang for the buck. You should then
check into why its taking so long to refresh those
fast - 6 to 12
list - 6 to 14
Conslist has half a million closed rows, I guess I should setup an
escalation to delete some of those. :) thanks.
All great information, thanks to all by the way.
DB - Yes, we've been leaning on them to try and get the other app off
our DB server, apparently it's
**
Would that behavior be different depending on the user's license type?
Rick
On 11/1/06, Watson, Matthew (Melbourne) [EMAIL PROTECTED] wrote:
**
No, it's not. It is a bug and BMC have logged it as such, and it has been fixed in AR 7.0.1. We spent weeks looking at this one with BMC.
Rick,
We've replicated it for fixed, floating read. We originally thought it
was the IP conflict checking mechanism, but after a while we replicated
it for Admin users as well.
The only real difference between the license types was that the floating
license timeout time is obviously variable, thus we
**
UNCLASSIFIED
When I click the link, I am prompted for
login. I login (successfully?) and receive "You are about to be redirected
to a connection . . . click Yes or No. I click Yes to continue. URL
resolves to
Title: RE: CMDB Classes
**
Matthew:
Interesting I thought they would have removed it by now.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Watson, Matthew (Melbourne)
Sent:
Title: RE: Remedy and Marimba Heritage Customers Knowledge Base (U)
**
Sandra:
I would hate to say this, but it works for me and I'm behind at least one firewall and a web cache per Army guidance.
James McKenzie
L-3 GSI
From: Action Request System
First Suspect Everything! when it comes to performance issues.
Suspect the Database! (well, not the DB, but your accessing it!)
Turn on SQL Logging (SQL Profiler), and restrict to Queries which take
4 seconds to return data. Then take the top 5 Txxx tables and fix.
Suspect your USERS!
(Again
Make sure the time is in sync on all 3 servers and a client machine
using ntp or some other means.
Turn on the arserver api logs
Turn on the arserver sql logs
Turn on the arserver filter logs
Take a packet dump on the client when performing a specific action
Turn on the client side active link
Chris:
The FB server you are referring to is the FB history collection
daemon. This thing is a java process that constantly connects to,
queries, and writes to Remedy via the Remedy api. You are going to
want this on the same machine as the arserver to keep the traffic off
the network. You
Read up on GUID's/instance ids (not sure which term is used in the docs).
You are asking mother nature for a full grown chicken without the
hassle of an egg.
Axton Grams
On 11/1/06, Doug Harbert [EMAIL PROTECTED] wrote:
I am creating a incident from email in ITSM 7.0 without the template. To
**
All,
I just returned from Remedy Admin 2 (ver.7); I
have basically been winging it for nearly 2 years now and finally got some
training. Can anyone please direct me to resources beyond the two books I took
away from the class ? Things that you have found helpful etc.
Thanks,
**
1) Experience
2) The ARS List
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mosco, John
D.Sent: Wednesday, November 01, 2006 7:19 PMTo:
arslist@ARSLIST.ORGSubject: Remedy Admin: Where do I go from here
?
**
All,
I just returned from
How to refresh the form after setting some values
With Regards
PL.Saravanan
BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn:
3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
**
Environment:Windows 2003sp1 (VMWare)MS-SQL 2003 sp3ARS 7.0.0 p2 upgraded to 7.0.1Mid-Tier 7.0.0 p2 upgraded to 7.0.1I upgraded ARS MT to 7.0.1 eagerly anticipating the much sought after performance increase that Tomcat brings. Unfortunately the performance on the upgraded server runs as if
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