Re: ARS 5.01 (U)

UNCLASSIFIED I have the following Windows installs: Admin Alert Mail Redist Server User They are too large to email - let me know how to get the data to you. Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On

Re: Consolidated and the Support Console HD6 (U)

UNCLASSIFIED What workflow are you using to set the particular Region? I use a dialog to get the requested Region, a tmp field to hold the requested Region then include the requested Region form the tmp field in the external qualification. Sandra Hennigan Remedy Developer -Original

Re: Regarding email user instructions... (U)

address and not a user name, the fields included in your message must have Public permission. Regards, kiran On Wed, Sep 2, 2009 at 5:28 PM, Hennigan, Sandra H CTR OSD-CIO sandra.hennigan@osd.mil wrote: UNCLASSIFIED The recipient of the message must have

Re: Regarding email user instructions... (U)

UNCLASSIFIED The recipient of the message must have permission to the fields that you want included in the message. If you are using a SMTP address and not a user name, the fields included in your message must have Public permission. Sandra Hennigan -Original Message- From: Action

Adding an Attachment to an Outgoing Message (U)

UNCLASSIFIED Windows Server 2003 SQL 2000 ARS 6.3 patch 21 Help Desk 5.5 SLA 5 I have several outgoing email notifications that add an attachment from a ticket attachment pool to the message. On the Filter that sends the email, the first Action is: Notify Text is added User Name: SMTP Address

Re: Adding an Attachment to an Outgoing Message (U)

actually sending to an e-mail address (vs using a Remedy login ID), it will probably need to have Public permissions. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, July 08

Re: 6.3 C-API Guide (U)

UNCLASSIFIED C-APIGuide-630.pdf is about 7MB C-APIQuickRef-630.pdf is 1MB Reply with your email address and I will email the guides to you directly so as not to affect all recipients. Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList)

Recall: 6.3 C-API Guide (U)

The sender would like to recall the message, 6.3 C-API Guide (U). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Mid-Tier 6.3 - Waiting to load user.data.jsp (U)

UNCLASSIFIED Question for all of the mid-tier gurus out there, please - We are running: ARS 6.3 patch 21 on Windows 2003 servers backended to SQL 2000 database with Help Desk 5.5 and SLA 5 Mid-Tier 6.3 patch 17 Workstations: Desktops or laptops with Windows XP running Office 2003 Internet

Re: Mid-Tier 6.3 - Waiting to load user.data.jsp (U)

in the AR System User Preferences form and if the Time Zone field has a valid value in it. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, June 16, 2009 8:46 AM To: arslist

OT: Friday Humor (U)

UNCLASSIFIED AMAZINGLY SIMPLE HOME REMEDIES Avoid cutting yourself when slicing vegetables by getting someone else to hold them while you chop. Avoid arguments with the Mrs. about lifting the toilet seat by using the sink. For high blood pressure sufferers: simply cut yourself and bleed for a

Re: Capture ComputerName and UserName (U)

UNCLASSIFIED The AL captures the computer name but not the Windows' user name. Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Feliciano, Ferdinand, A (Rocky) Sent: Thursday, March 19, 2009 10:46 AM To:

Re: Remedy Knowledge Management application (U)

to the best of my knowledge say that they could be integrated to helpdesk 5.5) Hope this helps.. Cheers Joe _ From: Hennigan, Sandra H CTR OSD-CIO sandra.hennigan@osd.mil To: arslist@ARSLIST.ORG Sent: Tuesday, March 3, 2009 10:15:58 AM Subject: Remedy Knowledge Management application (U

Re: Remedy Knowledge Management application (U)

the application. Joe _ From: Hennigan, Sandra H CTR OSD-CIO sandra.hennigan@osd.mil To: arslist@ARSLIST.ORG Sent: Tuesday, March 3, 2009 10:43:13 AM Subject: Re: Remedy Knowledge Management application (U) UNCLASSIFIED Thank you and Alan Blake for your response. Now why couldn't BMC just tell

Re: Friday Humor - Remedy Song (U)

UNCLASSIFIED Brilliant - thank you for the smile. Sandra Hennigan OSD Enterprise Remedy Administrator Work Phone: 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList)

Re: Mid-Tier and Email Failure (U)

. --- On Tue, 1/13/09, Hennigan, Sandra H CTR OSD-CIO sandra.hennigan@osd.mil wrote: From: Hennigan, Sandra H CTR OSD-CIO sandra.hennigan@osd.mil Subject: Re: Mid-Tier and Email Failure (U) To: arslist@ARSLIST.ORG Date: Tuesday, January 13, 2009, 7:20 AM

Re: Mid-Tier and Email Failure (U)

-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) UNCLASSIFIED Thanks - will check

Sharepoint-Remedy Business Data Connections (U)

UNCLASSIFIED Has anyone setup Business Data Connections between Sharepoint and Remedy for task and/or project tracking? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain ___

Mid-Tier and Email Failure (U)

UNCLASSIFIED ARS Server Version/Patch- ARS 6 Help Desk 5 ARS MidTier Version/Patch- 6 OS/Version- Windows Sever 2003 SQL 2000 The ARS server was virtualized about 4 months ago. Help - both the mid-tier and the email engine have stopped responding. ARS, Help Desk and Mid-Tier are all housed on

Re: Mid-Tier and Email Failure (U)

] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier and Email Failure (U) UNCLASSIFIED ARS Server Version/Patch- ARS 6 Help Desk 5 ARS MidTier Version/Patch- 6 OS/Version- Windows Sever 2003 SQL 2000 The ARS server was virtualized

Re: Mid-Tier and Email Failure (U)

error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier and Email Failure (U) UNCLASSIFIED ARS Server Version

Re: Mid-Tier and Email Failure (U)

, I would think that you may be looking at the wrong log set. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: Mid

Re: Object list is on wrong screen. (U)

UNCLASSIFIED How is his Remedy User Options Field Menus set to display? Try changing one display type for another - if Popup Menu, select Smart Menu. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain

Re: Email Error (U)

UNCLASSIFIED Verify that the person's SMTP address on her People Record and on her User record match and are in the correct syntax. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original

Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) (U)

UNCLASSIFIED What about creating workflow to copy the final Work Log entry to the Solution Description field? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action

Re: how can I capture LanID ? (U)

UNCLASSIFIED To me, the purpose of this list is the capability to reach out to like minded professionals to pick their brains when undocumented/creative/inventive workflow is requested. For has any one seen this error before issues. For help to be pointed to Remedy docs where the workflow might

Re: OT - Happy Birthday US Marine Corps (U)

UNCLASSIFIED The Navy recognizes and salutes this auspicious occasion. Happy Birthday, Marines! Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Re: ITSM 7 Data Migration Approach (not configuration)

Agree with Make a copy of the old HPD:HelpDesk form that users can search, and just move everything that is closed there. Allows historical data to be included in reports from previous years. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is

Re: Opinion needed - Service hangs on db disconnect (U)

UNCLASSIFIED Is ARS clustered as well or just SQL? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Wednesday, October 29,

Re: Error While submitting ticket in IN PROGRESS (U)

UNCLASSIFIED Write access usually means that a Floating license is assigned as Read, an indicator that all Floating license are in use. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original

Re: When Floating license not available, can user modify his own record? (U)

UNCLASSIFIED Misi, Thank you for the detailed license explanation. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList)

6.0 Survey form opens blank (U)

UNCLASSIFIED ARS 6.0 Help Desk 5.5 Windows 2003 SQL 2000 Mid-Tier 6 I have an URL to open the Survey for the responder. The Survey opens but the form is blank. If I open the Survey using the Requester Console (web or WUT), the Survey was created and the fields have the appropriate values. So,

6.0 Survey form opens blank (U)

UNCLASSIFIED Resend removing certificate. Assistance appreciated. Sandra Hennigan Office # 703-602-2525 x248 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, July 29, 2008 9:23

Re: User Cache (U)

UNCLASSIFIED *.arf *.arv Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Capture NT login on Mid Tier (U)

UNCLASSIFIED We are using ARS 6.3 patch 21 Windows 2003 server SQL 2000 Help Desk 5.5 Mid-Tier Windows IIS I have the same type of requirement. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain

Re: Import into HPD:HelpDesk ARS 6.3 (U)

UNCLASSIFIED Does you import set the SCHEMA fields? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Remedy Application Cluster (U)

UNCLASSIFIED We have used Veritas clustering with ARS 6.3 patch 21, Help Desk 5.5, SLA 5 on Windows 2003 server with a SQL database since February 2005. It works great; in 3 years, Remedy has not been unavailable for more than 30 minutes. If a server has an issue, it is failed over to the

Auto-save a rpt file without people interaction (U)

UNCLASSIFIED We are using ARS 6.3 patch 21 Windows Server 2003 SQL 2000 Help Desk 5.5 I have an Active Link that runs from a button. When employed, this is the workflow: If Action 1 Open Window Window Type: Report Target Location: New Qualification: ( 'Status Display' != Resolved ) AND (

Re: How to add the attachment included in an email message when creating a new Incident (U)

UNCLASSIFIED We are using ARS 6.3 patch 21 Windows Server 2003 SQL 2000 Help Desk 5.5 Using a Filter, Push Fields Action, I mapped File 1 (attachment field) to receive $Email$. The encapsulated email is attached; it includes the sender's digital signature and attachments as sent. The attachment

Re: Remedy WUT Crystal Reports (U)

, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED Application- Windows 2003 server SQL 2000 ARS 6.3 patch 21 Help Desk 5.5 Crystal Report reports running on ARS are in version 8.5 User- Windows XP (not sure the SP

Re: Remedy WUT Crystal Reports (U)

conflicting on it and how much time do you spend trying to find it. There's nothing you are going to be able to do about it not working. Good luck ... Susan On Thu, Mar 27, 2008 at 7:54 AM, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED Yes

Re: First Contact Resolution (FCR) ITIL ITSM 7 (U)

UNCLASSIFIED We created our own FCR - the field is set to Yes if Assigned to Group and/or Individual is not changed; No if Assigned to Group and/or Individual is changed. No time restriction on resolution. We cannot run it against submitter does not change because our end-user submit tickets

Remedy WUT Crystal Reports (U)

UNCLASSIFIED Application- Windows 2003 server SQL 2000 ARS 6.3 patch 21 Help Desk 5.5 Crystal Report reports running on ARS are in version 8.5 User- Windows XP (not sure the SP level) Remedy WUT 6.3 patch 20 All Remedy users can open, print, export the Crystal Report reports that run from

Re: Using Not Like (U)

UNCLASSIFIED ( NOT ( 'Group+' LIKE Administrator ) Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList)

Re: Strange Remedy and VPN (U)

UNCLASSIFIED On the Remedy WUT, server name - use the fully qualified server name Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion

Re: Guest users only get Read license (U)

UNCLASSIFIED Allow Guest Users means that every login is accepted; the login doesn't have to match a Remedy login name. Submitter Lock Mode means no change can be made to the original submitter. Remedy allows the submitter to modify tickets submitted by him/her but cannot modify other tickets

Re: OT:Friday Befuddlement (U)

UNCLASSIFIED Word provides the synonym for in formation Meaning - in order With suggested replacements: In order In sequence In turn In rank In a row Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark

Re: Error on a laptop (U)

UNCLASSIFIED Check the properties of the install path - the Remedy user needs local write permission to whatever install path is used. Sandra Hennigan Remedy Administrator Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System

Re: Email Engine not authenticating (U)

UNCLASSIFIED If you are running the Email Engine on Windows, log on to the server Right mouse click My Computer Left mouse click Manage Expand Services and Applications Select Services Locate the Remedy Email Engine service Double mouse click to open the service Click the Log On page Type

Re: Incoming Mail to modify requests (U)

UNCLASSIFIED ARS 6.03 Patch 21 Exchange email MS SQL 2000 MS Windows 2003 server Help Desk 5.5 Use the Subject line, RE: Case HD000302642 has been closed, and have the email engine workflow process the reply from the ticket requester. We have the message write to the Work Log. The Work

Re: Questions regarding Licensing. (U)

UNCLASSIFIED Nice presentation! Thank you for sharing. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList)

Re: Submit Yes/No response to ARS from a blackberry? (U)

UNCLASSIFIED It depends on your goal, on what you want the Yes/No response to do. Remedy doesn't care whether the email is sent from a PC or Blackberry mailbox so you could use the functionality of the AREmail Engine and create workflow using incoming messages. The workflow can be dependent on

Re: Friday Humor (U)

UNCLASSIFIED Without sounding prudish - please remember that some of us use work resources for viewing messages posted to this list. Funnies should be enjoyable by all readers and not get the reader into hot water. Sandra Hennigan

Re: Question: Malloc Failed on Server (U)

UNCLASSIFIED On a Windows server, a MALLOC error is a memory allocation error Bounce the server then retry you export (or import) Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -Original

Friday Humor (U)

UNCLASSIFIED Enjoy! Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain ___ UNSUBSCRIBE or access ARSlist Archives at

Re: User screen only shows results list, and not details pane (U)

UNCLASSIFIED Does the user have a Preference form? If the user logs onto another workstation, are the results the same? If you log on to the user's workstation, are the results the same? This will help you determine whether Windows or Remedy is misbehaving. Sandra Hennigan OSD Enterprise

Re: more email problems *RESOLVED* (U)

UNCLASSIFIED You can easily monitor this by Open with the service account with your standard user email account. NOTE: Your standard email account will need permission to the service account mailbox. Sandra Hennigan OSD Enterprise Remedy Administrator Apparently, there is nothing that cannot

Re: Crystal Reports - Logon Failed (UNCLASSIFIED) (U)

UNCLASSIFIED What Remedy user credentials were used when the Crystal Report was created? To check: Open the CR application Open the report Either logon to the server to open your ODBC connection or verify the database (which will prompt for a logon) Also verify that the user has write

Re: HELP (U)

UNCLASSIFIED Open your Remedy Start Page using the Admin tool Verify that the Support Console link is on the form and that App-Support has permission to it. Sandra Hennigan OSD Enterprise Remedy Administrator Apparently, there is nothing that cannot happen today. Mark Twain -Original

Re: HELP (U)

UNCLASSIFIED While you try to fix what got broken, what about creating a new link to open the Support Console? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From:

Re: Development Server Crashing with error I don't know how to fix (U)

UNCLASSIFIED Is this a new client install, meaning Remedy has never been installed on the box? Is your server named sea-remedydev02 or sea-remedydev02.davita.corp Memory errors like this one are sometimes the result of an inability or failure to reconcile application servers. Sandra Hennigan

Re: Clarification on DST ending (U)

UNCLASSIFIED The patch corrects on which day DST occurs/ends. It does not alter the behavior of the actual time gain/loss on the day of the change. Are you referring to Remedy's Patch 21, the Daylight Saving Time (DST) patch that was released in March 2007? Sandra Hennigan OSD Enterprise

Re: Clarification on DST ending (U)

- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, October 02, 2007 7:18 AM To: arslist@ARSLIST.ORG Subject: Re: Clarification on DST ending (U) UNCLASSIFIED The patch corrects on which day DST occurs/ends

Re: Delays after user tool sits idle (U)

UNCLASSIFIED Excuse me if I missed this on one of the threads - Is it the Remedy client that sits idle or the Windows workstation? By default, Windows power management on the network connection device (NIC) is Allow the computer to turn off this device to save power Is it the refreshing of the

Re: Delays after user tool sits idle (U)

UNCLASSIFIED Sending without digital signature Excuse me if I missed this on one of the threads - Is it the Remedy client that sits idle or the Windows workstation? By default, Windows power management on the network connection device (NIC) is Allow the computer to turn off this device to save

Re: Crystal Reports problem (U)

UNCLASSIFIED Sounds like it could be an ODBC Use Underscores error Check your Windows Control Panel Administrative Tools Data Source (ODBC) AR System ODBC Data Source Configuration Is the Use underscores checked? Check Remedy Tools Options Advanced Is the ODBC Use Underscores checked?

Re: You do not have write access ARERR [331] - permission errors (U)

UNCLASSIFIED Is your test user assigned a Fixed or Floating license? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion

Re: You do not have write access ARERR [331] - permission errors (U)

new workflow and my new field in the HPD:Helpdesk form have Access/App and App-Support permissions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, September 19, 2007 3:19 PM

Re: You do not have write access ARERR [331] - permission errors (U)

license and my test user with a read(Floating) license. Under license category Application I don't see anybody. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, September 19, 2007 3

Re: Ticket Reporting - Outside Normal Business Hours RESOLVED (U)

(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Thursday, September 13, 2007 1:56 PM To: arslist@ARSLIST.ORG Subject: Ticket Reporting - Outside Normal Business Hours (U) UNCLASSIFIED Our environment - Windows server 2003 ARS 6.3 patch 21 SQL 2000 Help Desk 5.5

Re: Ticket Reporting - Outside Normal Business Hours (U)

of the business hours the hidden field will not be the same as the Resolved Date field. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Thursday, September 13, 2007 1:56 PM To: arslist

Re: Ticket Reporting - Outside Normal Business Hours (U)

are doing this in a Macro change 08/01/2007 to $Start Date$ and 09/01/2007 to $End Date$ so it will prompt you Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Friday, September 14, 2007 1:09

Ticket Reporting - Outside Normal Business Hours (U)

UNCLASSIFIED Our environment - Windows server 2003 ARS 6.3 patch 21 SQL 2000 Help Desk 5.5 SLA 5.5 I need to build a report that will include tickets submitted and/or resolved outside of normal business hours. The Business Tag field is of no assistance because it is written to on submit;

Re: Ticket Reporting - Outside Normal Business Hours (U)

Avon (914) 935-2946 Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/13/2007 01:56 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Ticket Reporting - Outside Normal Business Hours (U

Re: Problem with setting email engine with MAPI (U)

UNCLASSIFIED MAPI works fine with Exchange 2003 You need a service email account (a profile). If you are using Active Directory, this means a login and a mailbox. This account needs local permission on the Windows server to start the email engine service. The account's login name and password

Re: Remedy value (#$$Case ID$$#) within a URL qual statement (U)

UNCLASSIFIED (http://$SERVER$/arsys/servlet/ViewFormServlet?form=CHG:Changeserver=;) + $SERVER$ + (qual=%276%27%3D%22) + $Case Id$) + %22 Resolves to this address http://servername/arsys/servlet/ViewFormServlet?form=CHG:Changeserver=

Re: Server Clustering and Load Balancing (U)

UNCLASSIFIED Our application and database Windows 2003 servers have been running on VERITAS clustered servers since Feb 2005 Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain

Re: Fields disappearing in Mid-Tier (U)

UNCLASSIFIED Are the fields visible after clearing the cache? Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion

SQL 2000 SP2 SP4 and Remedy (U)

UNCLASSIFIED I have been told that our Remedy database needs Microsoft's SQL SP2 and SP4. Our environment: Windows server 2003 ARS 6.3 patch 21 Help Desk 5.5 SLA 5 SQL 2000 SP1 Remedy Client 6.3 patch 20 I searched the BMC site to no avail - has anyone applied either of these two patches?

Re: SQL 2000 SP2 SP4 and Remedy (U)

on our servers here and we've had no issues. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, July 09, 2007 2:50 PM To: arslist@ARSLIST.ORG Subject: SQL 2000 SP2 SP4 and Remedy (U

Re: E-mail Submit from BlackBerry Device (U)

UNCLASSIFIED We use email (mailbox or Blackberry) to submit, update or to change a ticket's Status. All of the workflow is dependent on the recipient replying to the message and typing specific keyword(s) to the Subject line. We must use plain text, so whatever the sender types to the body of

Re: Retaining Remedy Emails in Outlook (U)

UNCLASSIFIED Does v7 have an AR System Email Mailbox Configuration form? 6.3 does and on the Advanced Configuration tab is a field, Delete Outgoing Notification Messages - -Yes or No We have the AR System Email Mailbox Configuration Delete Outgoing Notification Messages = No to keep the Inbox

Re: Real-World Value of SMS CMDB (U)

UNCLASSIFIED *You don't set the owner relationship from a last logon value! OK, fine...where does it come from, then? Using the Item Unique Identification (IUID) label, read from the system BIOS (Label is also affixed to machine) is one method to determine the machine. Sandra Hennigan

Re: Real-World Value of SMS CMDB (U)

@ARSLIST.ORG Subject: Re: Real-World Value of SMS CMDB (U) You're putting this information in your CMDB through some automated process? How often does it run? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H

Re: Problem Form User (U)

UNCLASSIFIED Public is an example of a Placeholder group. Public can be given Change permissions but you do not add members to the group. By default, People Records in the database are members of Public. Other Placeholder groups include Assignee and Submitter which are Roles within Remedy.

Re: too many groups for one user (U)

UNCLASSIFIED Are you referring to Support (Skill) or General groups? 1. If Support, will this user be expected to resolve tickets as a member of these many groups? 2. Or, does this user need to stay informed of the ticket activity of these many groups? If #1, good luck, that's just crazy. If

Re: OT: Dan Appreciation Day ADM: Thanks Back!(FAQ and Rules comment too) (U)

UNCLASSIFIED When I wring my hands and slump my shoulders in Remedy defeat, it is to this list that I send my email plea for assistance. Members of the list commensurate with my needs and provide timely, informative responses. Thank you, one and all. Thank you, Dan, for having the list

Re: SchemaNames form (U)

UNCLASSIFIED Very nice page; thanks for sharing. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList)

Re: How to send email notification to a Group ? (U)

UNCLASSIFIED On a ticket, does the field, $Assigned Group$, get a value set? Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System

Re: Getting Rid of the Search Bar at Top of Midtier Forms (U)

UNCLASSIFIED For Remedy 6.3 (and at least 5.1.2) In Remedy Administrator Open the Form Select the View Click Form Current View Properties On the Appearance page, halfway down, locate Pane Banner Visibility: Change Details Pane Banner to Hidden Sandra Hennigan OSD Remedy Administrator

Re: How to know what hostid Remedy will generate if the server has several network cards (U)

UNCLASSIFIED For teamed NICs, set the alias for BOTH NICs to a single MAC address. The MAC address, without the - is the Host ID on a Windows server. This way the license file is valid when your hardware fails over. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI -

Re: Lowercase question (U)

UNCLASSIFIED We have a filter that sets the construct of the login name (on the People Record) to lower case. It runs on submit or modify. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today.

Re: Consolidated List- Archiving. (U)

UNCLASSIFIED In theory, if you are using the Remedy process to auto-archive forms and the forms are being archived then deleted, the entry in SHR:Consolidated List is also deleted. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is

Re: Using email address for login name (U)

UNCLASSIFIED If you want, Remedy can set the Login Name field from what is typed in the First, MI and Last Name fields on the People Record, producing a Windows type login name. Use 6 plus 1 plus 1 - six characters from the last name plus first initial of the first name plus first initial of

Re: Difference- User form and People form (U)

UNCLASSIFIED The People Form holds your customer names as well as your licensed users. The User Form holds you licensed users. Sandra Hennigan OSD Remedy Administrator Office # 703-602-0980 x174 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain

Re: Microsoft Operations Manager w/ARS connector (U)

UNCLASSIFIED We are using MOM as well. The threshold for alerts has been set and our Remedy email account added to the email alert list. Upon receipt of the message, Remedy submits a ticket for the alert. Our SLAs take it from there. Sandra Hennigan OSD Remedy Administrator Office #

Re: Nested Macros (UNCLASSIFIED) (U)

UNCLASSIFIED Instead of macros, I have links that perform similar actions but run from an Active Link. The AL has multiple Open Window actions. Each Open Window action has its own Qualification and opens either a Modify Window Type or a Report Window Type. In particular, I have a link that

Re: SLAs and TR values help. (U)

in error, please notify us and delete the original message. You must obtain permission from Thrivent Financial to use its logo on all materials. Failure to do so could result in legal action. Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList

Re: SLAs and TR values help. (U)

UNCLASSIFIED We have a similar need to measure SLAs response by group assignment. Instead of having the SLA do the work, a Filter sets the Status to Assigned when the ticket changes Group+ assignment. Similarly, a Filter could change the Status to Assigned for change of Individual+ assignment.

Re: ARS 5.12 ~~ ARS 6.3 -- Macro Files (U)

UNCLASSIFIED Your server name is embedded in each macro. Sandra Hennigan OSD Remedy Administrator Office # 703-602-0980 x174 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion

  1   2   >