Hi, Miguel:
I'm not sure what version you are on, but this works for us on ARS 6.3
P21.
(no need to add an extra field to your form)
Create one filter:
Basic Qual: 'TR.WorkLog' !=$NULL$
If Action:
Push Field to MyOtherForm
Set the MyOtherForm.Field to MyOriginalForm.WorkLog
It will
Hey, Carey:
I was just looking at that very field a few days ago as well.
We just had one of our users ask a related question. He is irritated
that he has to constantly resize a particular column on a
non-ResultsList table every time he logs in.
Since we know we can set Preferences on the
If I understand you correctly, the issue is that there is a 1 hour
difference between a date/time field on the form and the same field as
displayed in the Results list.
If so, we are not having this issue on Mid-Tier 7.0.01 Patch 1. This is
a full windows 2003 environment with all windows
a Time Zone specified under the Locale
tab?
If you do Clear it, Clear you IE cache, and then re-display the web
pages. Do you get the same results?
Thanks
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
Hi,
Has any one figured out a user-friendly way to print a single support
issue from the Support site? Besides opening each update (row) to the
case and screen printing it?
(As most of you know by now, each update to a case is represented by a
row in the Update Issues table.)
I've called
on the window presented. You can
print
it though, or scroll the content area to see the whole history. I
reported this a few days after the site went live. I usually print to a
PDF...
=)
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Lucero, Michelle - IST contractor [EMAIL
2007 08:49:18 -0500
Reply-To: arslist@ARSLIST.ORG
Sender: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
From: Lucero, Michelle - IST contractor
[EMAIL PROTECTED]
Subject: Re: Diary Field wierdness
In-Reply-To: A[EMAIL PROTECTED]
Content
Hi, Serouche:
The compatibility matrix for ARS 7.0.01 can be found at:
http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility-M
atrix_v1_02.htm
In general, one can go to the page by
1. clicking, Product Availability Compatibility
2. Click BMC Remedy Product Compatibility
3.
What patch level of CMDB 1.1 are you on. You have to be at a certain
patch level in order to add a menu.
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Tuesday, March 13, 2007 9:38 AM
To:
Hey, Claire:
You never told us what CMDB 1.1 patch level, if any that you're on.
Our sole reason for upgrading from CMDB 1.1 to CMDB 1.1 patch 3 was just
to add a menu. We added the menu through the Class Manager at the
BMC:AssetBase level. After you upgrade past patch 2 (as Chris mentioned
Hi, Axton:
I assume that you are referring to ARS 7.0.01P1.
I do know that before we patched ARS Server 6.3 P18 to P21 that I ran a
small test in the Remedy User Tool 6.3 P20 and BMC Remedy User 7.0.01P1.
We have a little EPOCH --- Real Time conversion button on a form.
Anytime between
Also, this occurs for any second Sunday in March before and after 2007.
-Original Message-
From: Lucero, Michelle - IST contractor
Sent: Tuesday, March 13, 2007 2:17 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: DST Invalid Times Question
Hi, Axton:
I assume that you are referring to ARS
Been there, seen that when importing or upgrading from 5.1.2 to 6.3.
Would this form be a Display only form by chance?
Thanks,
Michelle
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday,
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Friday, March 09, 2007 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Flashboards Patch 20 Breaks History and Summary Collection
Hey, Y'all:
A while back someone mentioned that Patch 20 broke their Flashboards
I envy you, Claire. Doing nothing in my opinion would have been better
in this case. Applying a patch to production that had only been
released 10 days before with only a few days to test in DEV is a risk
that I don't care to take again.
My trust level for the BMC Remedy patches is simply not
Eli,
I'm glad to hear that it was successful. Did you use the installer or
the file replacement method. What version/patch were you on before?
Inquiring minds want to know.
And, you are definitely a risk taker. :) We applied ours Friday
night/Saturday morning.
Michelle
Me, too. But I have a question about the whole process. Is there going
to be a scheduled push whether manual or automated to send the bugs to
BMC Remedy? Would their bug number scheme be different?
How would we know if/when their fixed?
...so many questions
-Original Message-
From:
Eric,
I can empathize. Ours failed, too. However, our environment is Windows
2003/SQL Server.
PROD ARS 6.3 P18 -- P21 File Replacement Method Failed (followed
special instructions in readme for upgrading from P19 or older)
PROBLEM:
Could not log into Remedy at all.
ERRORS:
After restarting
+ Process + Tools
Fast, Accurate, Cheap Pick two.
On 3/10/07, Lucero, Michelle - IST contractor
[EMAIL PROTECTED] wrote:
Me, too. But I have a question about the whole process. Is there
going
to be a scheduled push whether manual or automated to send the bugs to
BMC Remedy? Would their bug
Applications Management
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Thursday, March 08, 2007 5:27 PM
To: arslist@ARSLIST.ORG
Subject: OT:Sun's Bug Detail Page vs. BMC Product
Hey, Y'all:
A while back someone mentioned that Patch 20 broke their Flashboards.
For them, I believe it was a drill down issue. For us unfortunately, it
is a history and summary collection issue. Unfortunately, it's still
broken.
It has been broken since 1/24/2007 2:27:01 PM, the exact time
: Don't use the installer if possible. Unfortunately for us
the FB P20 patch files weren't complete at the time so we had no choice
but to use the installer.
Hope this helps someone else,
Michelle
_
From: Lucero, Michelle - IST contractor
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Friday, March 09, 2007 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page
Hi, Peter:
For that specific case
We found something interesting. Non-Issue, just interesting.
We have a little test form, unrelated to DST, but has a time converter
on it. It converts a timestamp from regular time to EPOCH and vice
versa.
I know there is technically no such thing as March 11, 2007 02:00:00,
but the conversion
Hi, Dan:
I don't remember whether or not you mentioned upgrading the ARServer as
well. There may have been forms that were upgraded.
Either way, if you really want to find out, you can set Active Link
Logging=Yes and Global=Yes. You might be able to see what field is
being set.
Hope that
Perhaps the update works in conjunction with AR Server and Mid-Tier.
Meaning, below it shows that the AR Server 6.3 is unpatched. Do you
have another patched AR Server that you can point your new Mid-Tier at?
Michelle
From: Action Request System discussion
**
Hello Michelle,
Sorry, no patch 21 for Flashboards. I should have said Patch 20 for
Flashboards.
Take care,
Rick
Lucero, Michelle - IST contractor [EMAIL PROTECTED]
3/1/2007 8:42 AM
There was a patch 21 for Flashboards?
Michelle
-Original Message-
From: Action Request
Hi, Kyle:
AR Email side:
1. Are messages appearing in the Email messages form?
2. Are they showing as Sent?
3. When you performed Email Patch 20 upgrade, did you say no to the
mailbox configuration question. Saying no would keep your current
configuration.
4. Verify the settings (including the
] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Monday, February 26, 2007 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: DSTC Bug ARS 6.0.3 Patch 20 and Application-Bus-Time-Diff
Built-In Function
**
Derek:
Thank you so much for reminding me to look at one more thing. Yep,
permissions are stripped
Hi, Derek:
So is the only issue with join forms on the Join Request ID? I
understand that this is important, but wanted to make sure there wasn't
anything else.
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Monday, February 26, 2007 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: 6.3 Patch 21 - Readme
**
Thank you for following up for us, Mr. Easter.
Since it appears that 6.3.0.21 (ARS 6.3
My gut tells me that it was temporarily unavailable while they uploaded
the final patches for 6.3 Patch 21.
The patches are available now. I've already downloaded our copy.
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Hi, David:
I think it was a temporary glitch. All is OK now.
Michelle
-Original Message-
From: Lucero, Michelle - IST contractor
Sent: Tuesday, February 27, 2007 5:50 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: 6.3 Patch 21 - AVAILABLE
Hi, David:
Thank you for the update. It doesn't
Thank you for following up for us, Mr. Easter.
Since it appears that 6.3.0.21 (ARS 6.3 Patch 21) is now listed as one
of the available patches under Patch Downloads 6.3.0, I am assuming that
is now in General Release.
Could you or someone from BMC send out a general note or technical
bulletin
.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Monday, February 26, 2007 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: 6.3 Patch 21 - Readme
**
Thank you for following up for us, Mr. Easter.
Since
/Group forms were stripped of permissions -
on all six servers that were upgraded. Aside from that, we didn't
encounter any of the form corruption that has been reported on the list.
Derek
On Feb 23, 2007, at 4:39 PM, Lucero, Michelle - IST contractor wrote:
**
Hi
Hi, Susan:
Not sure if that was a rhetorical question :)
Scroll down to the section, History of Daylight Time in the U.S..
http://aa.usno.navy.mil/faq/docs/daylight_time.html
or, you can view the Wikipedia explanation
http://en.wikipedia.org/wiki/Daylight_saving_time
There are other
Hi, Friends:
Just passing this on. Contact information and job description is below.
Please contact Payal Goyal for more information.
Michelle
Payal Goyal
Technical Recruiter - Consulting Services
Pyramid Consulting Inc.
212-381-1120 x 553 Voice
Email: [EMAIL PROTECTED]
Website:
Hi, Folks:
For those that have been able to obtain ARS 6.3 Patch 21 in Restricted
Release. Were there any other files or executable patches for the Email
Engine or Flashboard Server; particularly in a Windows environment?
...and how's everything working for you so far? We have to have all of
Reminder:
Using the installer on patch 20 to upgrade (at least the windows
executable) will update 44 forms and various pieces of workflow. There
were changes in the Report Creator app that have caused an issue.
..and in general any customizations (whether minor or major) you may
have done to
Hi, Derek:
This is very good information. But, since a few posts have been flying
around about the application-bus-time-diff run process, I was curious
about your environment information. As you know, there are many
variables that play into this DST thing.
You already said that your
are
these
changes in a patch release, are they required for patch 20 to function
properly?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Friday, February 23, 2007 2:27 PM
To: arslist
Hi, Erica:
I don't have an answer other than rebuilding the user's box. However,
did you know that a Technical Bulletin was sent regarding this very
thing from BMC on February 12, 2007?
BMC Remedy AR System Server 7.0.01
Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft
Yes. What are you searching for?
Things to note.
Double-quotes are ignored or are OR'd.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Wednesday, February 21, 2007 4:56 PM
To: arslist@ARSLIST.ORG
Hi, Oscar:
Did you also mark the Global Logging enabled check box?
Michelle
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of BROTONS Oscar
Sent: Tuesday, February 20, 2007 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Or, you can use the Apache Tomcat GUI to update the Max/Min size, by
going to
Start/Programs/Configure Apache Tomcat
Click the Java tab
Set the Initial Memory Pool (we set ours at 500 MB)
Set the Maximum Memory Pool (we set ours at 900 MB)
Click OK
That setting made all the difference in the
Hi, Peter:
Did you already find a solution?
Thanks,
Michelle
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Friday, February 16, 2007 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Schema ID seems
Unfortunately, I have found the same behavior when setting up reports on
the Mid-Tier. As labeled in the field setup, the column width is for
(Windows only) apparently. Just like you said, the report displays as
desired but the data is cut-off when printed.
The workaround I use is to build my
What sites are you using for job searching? I do admit that although
the job market shows improvement in the TX area, anyway, it is no where
near the activity of 1999/2000.
I assume that you've tried:
www.monster.com
www.dice.com
Those are the top two that come to mind. I don't like
the column-like Mid-Tier reports in CSV format?Did
you
create a new record in the Report form and use an active link to open
the
report?
Liz
- Original Message -
From: Lucero, Michelle - IST contractor [EMAIL PROTECTED]
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent
A question for those that have taken any 7.x classes.
If one was limited by funds, which 7.x class would you recommend? In
other words if one might have to pay out of their own pocket for a
class? (Hopefully, that is tax deductible.)
Which ONE of these three would be a best fit for a long-time
Hi, Shafqat:
The problem you reported, unfortunately is a known issue with the dev
community download site. It was reported last year (by me at the very
least) and I'm sure is on their list of eventual fixes. If you can stay
away from the Category menu, it will help to alleviate some of the
,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Monday, February 19, 2007 1:11 PM
To: arslist
properly.
Cheers!
Eli
P.S. My company only paid for one class this year; I paid for the Atrium
class out of my own pocket and it was well worth it.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle
I´m always doing the share-option when installing a patch. Not seeing
any issues with this on 6 and 6.3 servers.
--
Jarl
On 2/9/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote:
Hence, the confusion. This has to be the correct option, right? Tech
Support suggested that we use
Hi, Serouche:
Have you tried include the attachment field in the fields list of the
Notify Action?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, February 14, 2007 5:49 AM
To:
Hi, Richard:
Thank you for passing on the information. Is the drill-down issue
present in the User Tool or just the Mid-Tier?
Our issue is with the Remedy User 6.3 Patch 20 User tool. The drill
down doesn't work (we've found) because the /arsys is missing in the URL
string.
The drill
] On Behalf Of Serouche Rahimpour
Sent: Wednesday, February 14, 2007 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: sending attachments through emails
Michelle,
could you be more precise please ?
I don't get your point.
Lucero, Michelle - IST contractor wrote:
Hi, Serouche:
Have you tried include
Hi, Kim:
We haven't tested email notifications in 7.0.1, yet. Would this format
still work in an email?
http://midtierserver/arsys/forms/arserver/CHG:Change/Support/?eid=CHG000
01023
http://midtierserver/arsys/forms/arserver/CHG:Change/Support/?eid=CHG00
001023
Thanks,
Michelle
Hi, Norm:
When you did put view field in quotes, did it return anything of
value? I have found that the quotes are ignored.
You're receiving a match on most or all of the records because ReVIEW
date: appears in almost if not all of the articles.
After a few tests--
Alright I get it
Hi, Friends:
Just passing this along. Misty Lecompte's email address and other
contact information is at the bottom of this email. Please contact her
for details.
Thanks,
Michelle
---
To Whom It May Concern:
I have a Remedy Developer opening in San Diego for a
Hi, Y'all:
One of the options during the upgrade, besides Upgrade and Overwrite, is
Share. This is supposed to preserve data [and related forms according
to tech support] and simply install the executables and related files.
1. Does this work as suggested?
2. ...and newbie question of
Hi, Dan:
You can find it your Admin Tool Help. Simply look up OPERATION
Keyword on the Index tab.
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Friday, February 09, 2007 1:21 PM
To:
...to add to Fred's response. Please give us an example of the syntax
being used (without giving your actual server and usernames)
Example:
http://webserver/arsys/servlet/ViewFormServlet?server=myarserverform=HP
D:HelpDeskview=Supportusername=mynamepwd=mypass
-Original Message-
From:
Hi, Daniel:
As of this past weekend our production Mid-Tier server is now 7.0.01
Patch 001. Our AR Server is still 6.3 Patch 18 (scheduled for patch 20
at the end of the month).
So far so good. The good news is that the Mid-Tier launches noticeably
faster. However, we did tweak the Apache
Hi, Susan:
I am not sure if anyone answered you, but you can find your java version
by going to a command prompt:
Type java -version without the quotes. There is a space between java
and -version.
Ray,
Like Susan, I haven't had much luck using the Knowledge Base. I'm
usually pretty
Hi, Les:
The BMC Remedy Action Request System 7.0.01 Release Notes have a small
section on the replacement of Servlet Exec with Apache Tomcat. It
includes about one or two steps that need to be changed during the
installation.
http://documents.bmc.com/supportu/documents/62/36/66236/66236.pdf
Hi, Peter:
We've upgraded ARS 6.3 Patch 18 to ARS 6.3 Patch 20 on a Windows 2003
server, in exactly the order you have listed (AR Server, Flashboards,
Email). I assume we could've upgraded (AR Server, Email, Flashboards)
as well. We used the installer files amid much controversy of the
Good Morning, Dan:
Yes. Compare $GROUPIDS$ against zAssignedGroupID, instead. When using
that keyword each group ID is preceded and followed by a semicolon,
whether it appears first or last in the list.
This section of your qual may look like:
(( $ConsoleViewBy$ = Group) AND ( 'Assigned To
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Monday, February 05, 2007 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 20 Install
**
Hi, Peter:
We've upgraded ARS 6.3 Patch 18 to ARS 6.3 Patch 20
Of Lucero, Michelle - IST
contractor
Sent: Monday, February 05, 2007 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 Patch 20 Install
Hi, Claire:
Besides a visual check of the User, Group and FB forms, I compared them
between Dev and Production at the SQL level.
I checked the numFields
will see what I am talking about.
Axton Grams
On 2/1/07, Lucero, Michelle - IST contractor
[EMAIL PROTECTED] wrote:
**
Hey, Rick:
I'll make a note of that bit of quirkiness. So far, the 7.0.01
patch 1 import tool works for me. I'm keeping my fingers crossed
Hi, Mikhail:
Try using the ViewFormServlet instead. It automatically logs the user
in and opens the form in submit mode.
http://midtier/arsys/servlet/ViewFormServlet?server=myserverform=myform
view=myviewmode=Submitusername=userpwd=password
Tested successfully on Mid-Tier 7.0.0 P1 and
Hey, Y'all:
I just realized that all of the email updates I've made weren't being
attached to the tickets.
For those that are communicating with BMC Remedy Tech support about open
issues through email, there is a bulletin on the support home page.
From BMC Support site:
NOTICE: Issue
Wow,
What a great job. I am really impressed with the documentation section.
What a great improvement. I like the direction this is going. It looks
clean, organized in a way that makes sense.
I especially like the extra table behind some of the links that
separates Technical Bulletins,
PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Friday, February 02, 2007 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Compliments to the Documentation Section of Support Site
Wow,
What a great job. I am really impressed with the documentation section.
What a great improvement. I
Hey, Y'all:
Environment:
Server: ARS 6.3 P20 on Windows 2003 -remote SQL Server 2000
Client: ARS 6.3 P20 on Windows XP Professional.
Remedy AR User 6.3 Patch 20 crashes when clicking the Report icon.
OK, y'all the honeymoon period is over...I was just boasting yesterday
how great everything
Hey, Y'all:
I've found a little more quirkiness, or maybe this could be working as
designed.
I exported an .arx file from a 7.0.01 P1 User Tool and attempted to
import it using a Remedy Import Tool 6.3 P20. When I attempt to open
the .arx file, I receive Invalid AR Export format file:
Hey, Rick:
I'll make a note of that bit of quirkiness. So far, the 7.0.01 patch 1
import tool works for me. I'm keeping my fingers crossed, as this is
the first import done on that version. So far its batting a 1000.
I think 6.3 p20 is starting to show issues.
Michelle
Hi, Nathan:
I see that your patch level for ARS 6.3 is 17. What patch level is your
Mid-Tier 6.3?
We use to see this error on older patch versions of Mid-Tier 6.3. I
distinctly remember receiving this in random places on Mid-Tier 6.3
Patch 5 and 13, even with an Administrator log on.
I
Another related tip, I noticed when submitting a new issue, the Product*
field is read-only when first attempting to add information. This
forces one to select from the attached menu.
The work-around for this is to select from the field to the right and
select All Products. This appears to
Hi, Frank:
We had the same issue after a 7.0.01 Patch 1 install on Windows 2003/IIS
6/Apache Tomcat, Java 1.6.
Updating the Initial and Maximum Memory Pool helped us.
On your Mid-Tier server,
Go to Configure Tomcat
Click the Java tab
Enter a reasonable Initial Memory pool in megabytes
Enter a
Hi, Nick:
You've given us a big clue. Besides all of the RAM and system
requirements, you mentioned that other pages seems fine.
We went through a rework of our custom Home page. The initial display
time use to be pretty bad. I mean like a full minute to come up.
We received permission to
Hi, PL.Saravanan:
I have a suggestion, but it might be a performance killer.
Create an active link that fires on Interval every 3 seconds, where
$FIELDLABEL$ = my field, that sets your counter field with the length
of the text. Or, with the Field Size - length of the current text.
My bad, the solution below had already been given in one way or another.
Sorry, not caught up on my email, yet.
Michelle
From: Lucero, Michelle - IST contractor
Sent: Tuesday, January 30, 2007 10:47 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Workflow
Hi
Hi, John:
Now there is the issue of trying to activate/deactivate the interval so
it only runs when needed.
It will stop when the qualification is no longer met. ($FIELDLABEL$ =
myfieldlabel)
There is no need for an Active Link guide. I tested it without one. It
starts and stops as desired.
Carey,
Maybe in this case, WE ARE QA?
On a good note, we did go the installation executables path. We
upgraded our ARS, Email, and Flashboards 6.3 P18 to ARS 6.3 P20 on a
Windows 2003/Remote SQL Server environment. We uninstalled Mid-Tier
7.0.0 Patch 1 from our Windows 2003/IIS/Servlet Exec
Are ztemp1 and ztemp2control integer or character fields?
Thanks,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Friday, January 26, 2007 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Comparing feild
: Re: Comparing feild lengths
They are characterthey should be integer shouldn't they?
Kyle
Lucero, Michelle - IST contractor wrote:
Are ztemp1 and ztemp2control integer or character fields?
Thanks,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList
The only patch for 7.0.1 so far is patch 1. It includes Mid-Tier,
Clients, Email, Migrator and Server. The readme files for Mid-Tier or
Server didn't mention 9350. However, it might be listed under something
else.
Michelle
From: Action Request System
Hey, Friends:
We applied Mid-Tier 7.0.1 Patch 1 and Remedy ARS 6.3 Patch 20 to our dev
environment, yesterday.
Good News:
1. The button image (off-centered) issue that was introduced in
Mid-Tier 7.0.1 is fixed. They are now properly displayed.
2. Workflow using the Modulo operator in active
search, that
takes forever too... very annoying!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Tuesday, January 23, 2007 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support
Hi, Robert:
Same environment, but still on ARS 6.3 Patch 18 (Windows 2003, SQL Server 2000):
Thank you for this information. If I were you, I would definitely report this
to Tech Support as soon as humanly possible. Don't forget the all import logs.
We're about to embark on upgrading our
Uh-oh. Something tells me that we might have to download all of patch
20 all over again. I downloaded both the installer and files a couple
of days ago. However, today, it looks like the winnt\bin folder AND
files have been updated. Many of the files shows today's date at 8:50
AM.
Note to
So, I guess it's safe to say that although the files show as listed (at
least for Windows, anyway); that the downloads simply aren't ready for
prime-time?
I attempted to download the same file for over an hour until it finally
timed out. I think I'll try from home late tonight.
Maybe, we
Yes. I just submitted a ticket to support.
Michelle
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: Monday, January 22, 2007 9:06 AM
To: arslist@ARSLIST.ORG
Subject: 7.00.01 Patch 1
**
I
changes introduced.
It has to be the buggiest app ever written. :(
Brian
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Wednesday, January 10, 2007 1:52 PM
To: arslist@ARSLIST.ORG
Subject
Hi, Robert:
Please report it to to Customer support. They need to be aware that
their search mechanism for cases, product defects, and the community
download search is either broken or has less functionality than it did a
few months ago.
I have already submitted a few issues to Customer
Hi, Claire:
Perform a search on the Share:Application_Properties form where the
Property Value is Remedy CMDB. The table on the page will display the
version and patch level if any.
Hope that helps,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
Hi, Dylan:
Just tested it. Same behavior you describe in Mid-Tier 7.0.00 Patch 1.
It works correctly on Mid-Tier 7.0.01 and Remedy User Tool 6.3 P20.
The ending date/time is correct in the buggy and regular case. The
issue is that the AM/PM doesn't change on the calendar object.
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