you want.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Meyer, Jennifer
L To: arslist@ARSLIST.ORG
with values
only for yesterday.
(86400 is OK instead of 60 * 60 * 24).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Randy Simon
it:
'Attachment-01' = $NULL$ AND 'DB.Attachment-01' != $NULL$ AND $GROUPS$ LIKE
(or NOT $GROUPS$ LIKE if more practical).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Johnson, Chad
Tell me about it, Matt!
(tanned Floridian here!).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Carey Matthew
Use a radio button field for multiple values.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Tadeu Augusto
Dutra Pinto
with it.
Several years ago, we tried to archive user logins as we removed them and
ran into a reserved field id issue that sounds similar to what James
described. We just haven't seen it on our email form.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
lDate;
END Epoch_Convert;
We use it in Oracle views that we manage for reports. In those
views, it's called like this:
sys.epoch_convert(Create_Date),
In this case, we passed 'Create Date' to the function.
HTH
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
3
8's OK, but not the same.
20 is more like 3.
Gotta respect 24 too.
I'd say 20 and 24.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
chose to remove
$MENU$ and change Display Type to Drop-Down List to protect field contents.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
T. Dee
that the record didn't exist, or that there's other workflow that
prevents record delete. I'd start by identifying the workflow object that
failed. Then figure out the why - did it run multiple times for the same
record? If it was an Active Link or Filter, what was the user action?
Mike White
Sure.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Moore, Christopher
Allen To: arslist@ARSLIST.ORG
by Change History
We also use Panacea Workflow Studio and can cross-reference the changes
(search Change History for For RFE #999 to identify all objects created
or updated on behalf of a particular RFE).
Change history is what was done, RFE is why it was done.
Mike White
Office: 813-978-2192
E-mail
Ok...so now I have this Doors song playing in my head
(seriously, good luck to you, Jarl!)
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Jarl Grøneng
how API updates impact it).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Carey Matthew
BlackTo: arslist
my bad. sorry.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Thad K Esser
[EMAIL PROTECTED]To: arslist
More of a punt than diagnosis, but you can try clearing cache
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Chris While
to
'TR.xxx' != $NULL and 'xxx' != 'DB.xxx' (or simply 'xxx' != 'DB.xxx', as
was offered earlier)?
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
We're running 6.0.1, patch 1497 and see the same thing. I've always
suspected failed submits as the culprit (submit failed after NextID
retrieved and incremented), but I've never chased it down. Our
applications tolerate it.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
I can't help but feel bad for RealOps users...
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Sanford, Claire
[EMAIL PROTECTED
to do so would violate the spirit of the license agreement. I
don't understand what Submitter Mode has to do with licenses - it's simply
a server setting that allows or disallows the value in a field to be
changed.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
Thanks all for 'splaining the relationship to read/write licenses.
Interesting discussion.
(I learn something new every day...)
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Carey
Thank you very much David Michael. We'll plan for 7.1.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Easter, David
[EMAIL
, and possibly
product/patch downloads. Am I missing something?
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
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Try deleting user cache (on the local workstation running the client).
(C:\Program Files\AR System\Home unless you installed elsewhere).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
response. Packet loss, congested link, and any
number of other things can cause this kind of thing.
Norm also gave you some good advice. Have you tried enabling client and
server logs? Anything unusual in the error log? In your database log?
This is where I'd start, anyway.
Mike White
Office
If I understand you correctly, both forms have related ticket number
(Request ID, I presume, in your REQ form). If this is the case, you could
create a join form from the combination of REQ and TRN, using related
ticket number as the key (join criteria).
Mike White
Office: 813-978-2192
E-mail
to disable change flag for, but didn't. The point is that there
are a number of possibilities.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
manuj chauhan
,
if your Radio Button's Field ID is 536870913, then your search menu
qualification might look like $536870913$ = 0, $536870913$ = Y,
$536870913$ != $NULL$, or something similar.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
- moving the cursor to the next tab stop.
If you try to directly enter the tab (by pressing it), it'll move you out
ot the value area where you're constructing your literal.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
a horizontal tab character into a field. It's alt
code is 9 (alt0009). When I try ti use it in my SF, it executes the tab
instead of imbedding it.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
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bet others read it as how do I control execute of the Active Link to
suppress it if not during the interesting periods?. Even though an Active
Link's Execute On condition has been met, you still have further control
over whether or not it actually fires - including date/time sensitivity.
Mike
.
Thanks in advance for any insight you can share.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
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Thanks, Matt. I hadn't thought to export/import, modifying the .arx. Good
idea. (This isn't something that I want to do a lot of!)
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
If driven by time-of-day, you'll want to use an Escalation, not Active Link
or Filter. You set time or interval and use Run If to define record
selection. The Escalation can update fields (Set Fields or Push Fields),
which of course could trigger Filters.
Mike White
Office: 813-978-2192
E-mail
menu (for Sub Item) would be
$538123456$ = Sub Item (plus any other qualifications, such as
'Status' xxx or whatever).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
support.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Carey Matthew
).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Easter, David
notification text to specified user (Login Name, or
whatever you called it on the separate form). In your application itself
(Filter that does the Notify), you'd push Notify text to all records where
Group List and Customer match.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
an Escalation to populate the new field. Then go through all workflow,
changing reference to new field (be careful - FID 112 may return Group ID,
not the clear-text Group Name). Once your workflow's corrected, you should
be able to safely delete the old field.
Mike White
Office: 813-978-2192
E-mail
Greetings.
One of my users has asked about integrating a bar-code reader with an
inventory management application that we have (home-grown). Does anybody
out there do this?
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
server-maintained and cannot be updated. I didn't see any built-in process
that would perform this, but maybe one of you knows of a way. Thanks for
whatever you can share.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
Can you share any details? For example, do you use some kind of 3rd-party
software for the bar-code reader - maybe one that uses an API to login to
your Remedy server and open a predefined form (with field mapping)?
Thanks.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
OS and MS Windows DST patches. No doubt you'll want more detailed info -
hopefully Cherian can fill in your blanks.
His e-mail address is [EMAIL PROTECTED]
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
Tool
(Windows XP)
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Todd Pasterski
client workstation,
viewing same record, with past year's date/time value, in what would have
been in offending range, if the change had been in effect then).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
among your Remedy users.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Susan Palmer
by an hour. In other words, it looks like
Microsoft's patch applied the DST change retroactively.
Has anybody else seen similar behavior. Any ideas? We do both
historical research and reporting as well as future forecasting,
scheduling, etc. Thanks for anything you can share.
Mike
Yes - you're performing a numeric comparison. Alphanumeric comparisons
start at the leftmost byte - regardless of length.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
.
These are some quick-hitters, anyway.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Suresh
patient souls.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Carey Matthew
You could clear your pc cache to see if it helps. The symptom doesn't
exactly fit, but it's quick and easy enought to try.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
there first.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Remedy
Ouch!
(and yes, that's what I meant by no apparent reason - found this TR value
idiosyncrasy after-the-fact, and was surprised by it at the time).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
I work for Verizon. I feel like that Caveman in the Geico commercial...
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Lucero
is not treated as null. ARS treats it as a change (sometimes?
If I remember correctly, it's intermittent).
To circumvent, we use or include 'TR.fieldname' != 'DB.fieldname.'
In your example, I'd code 'TR.Status' = Fixed AND 'TR.Status' !=
'DB.Status'
Mike White
Office: 813-978-2192
E-mail: [EMAIL
the change.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Shyam Attavar
Absolutely - and well-put, Rick. I'll add my thanks, David!
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Rick Cook
insight in this area?
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Easter, David
to wonder if I'd have better luck
using a Ouija board.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Joe DeSouza
you test
it. Manageable, but you'd need to be extra careful.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Joe DeSouza
was around $40.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Rebecca Hammond
And it works?
...or does it only look like it works?
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Kemes, Lisa
the instructor.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Easter, David
Again, thank you. This confirmed my understanding.
Good read for anybody not certain of BMC's support position for their ARS
release.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
for ARS 6.0 as well. (6.0.1, if it matters).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Easter, David
that if you enable archive on a
form, Remedy removes default values on the main/source form.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
good discussion about Filter phasing and forcing phase
1 in the manual.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Mahan, Janet
- hat's off)
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Carey Matthew
of the
earlier arguments is null/empty (field reference to an un-set field, for
example). You'll probably have to enable logging (Filter and maybe Active
Link) to see what's being passed to the process.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
). There are a few ways to
handle them - use a separate transaction table to import into, then
workflow to update corresponding record in the production table, or simply
initialize the production table and import fresh data.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
The 1 is isolated for administrators, whether at the beginning, middle,
or end of Group List. In other words, there's gonna be a space in there
somewhere that you can use:
NOT 'Group List' LIKE 1 + % AND NOT 'Group List' LIKE % + 1 +
% AND NOT 'Group List' LIKE % + 1
Mike White
Office: 813
status
value, without affecting existing workflow related to the field. A Run If
with 'Status' Completed would become 'Status' On Hold, for example.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
want 5). Armed with this 5-th-from-last Request ID, you can select all
records greater that it minus 1.
Just off the top of my head, anyway...
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
the database on
matching Request ID - the data is available in current transaction.
Nothing needs to be set. I'd understand it (sort of) the other way around
- matching application or OS other than current Request ID ($Request ID !=
'Request ID')
Mike White
Office: 813-978-2192
E-mail: [EMAIL
experience. We haven't integrated Crystal Reports with our ARS
applications, and would look to our new hire to help pursue this.
My manager is working with HR on the job posting. I wanted to check with
you guys in the meantime so I can help steer it if there's any interest.
Mike White
Office: 813
yahoo somewhere will stumble onto it and complain. (On the other
hand, we've been running this release since 03/05 and this issue has gone
unnoticed so far).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
or for an
Oracle limitation - I do try to RTFM before posting a question).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Tim Widowfield
, I tried the following in ASB:
'Email Address' LIKE [Bb]0%
If I use 'Email Address' LIKE B0% or 'Email Address' LIKE b0%,
each returns matching requests.
Am I using this incorrectly (brackets or LIKE)? We're running ARS
6.0.1, patch 1454, on Oracle 9i and Solaris 5.9
Mike
Yes - I know I can expand the search with an OR to search for both
conditions. I'm trying to understand how to use the brackets. It's an
advertised feature. Is there a problem with it? I'm still researching
on-line documentation...
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
No luck. I tried:
'Email Address' LIKE [Bb]
(note Email Address, Field ID 103 is not indexed for FTS and QBE match set
to Anywhere).
The example you provided is how I understand its usage - brackets within
the literal/quotes. I'm sure stumped getting it to work, though.
Mike White
Office
If or Set Fields If.
Thanks for pointing me in the right direction.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Thad Esser
and functions were noticeably faster.
Oracle health (e.g. tablespace fragmentation) and network
behavior/performance are good places to start looking.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
this by running arsignal (in your bin directory, if Unix).
Changing Submitter Mode itself is harmless. By allowing it to be
changed, though, you can have records created by one user that appear to
have been created by another. Just be sure that this is what you want to
allow.
Mike White
Office
(depending on the nature of the application.
Absolutely subsequent filter processing can error for other reasons,
causing the entire transaction to be backed-out.
Cheers!
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Mimi Lakew
Link or Filter actions. Much easier to manage. You
didn't specify what ARS release you're running, but if it's ARS 6.0 or
later, there isn't much you need macros for.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
lost in null != logic and tried to
compensate, but misfired.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Kohli, Himanshu
if it's
Execution Order follows the Notify, it would be reset before the Notify -
Set Fields actions are processed in Filter phase 1, Push Fields in Filter
phase 2, and Notify actions in Filter phase 3. It would cause the symptom
you describe.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
collects SNMP traps from routers and switches all over the USA.
It wouldn't occur to me to try to develop applications within HPOV, or to
look for HPOV-based OOB applications. Two different products.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
'TR.FieldA != $NULL$
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Kelly Deaver
login, for example), you may want to consider some kind of user
contact before removing their userids - to make sure they're really not
needed.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
executed by a macro, but not unbelievable.
Assuming that you need FID 1005, have you tried displaying it's contents to
verify it's only the criteria you provided? Anything interesting in Active
Link logging? And of course it could be a bug.
Mike White
Office: 813-978-2192
E-mail: [EMAIL
you a clue as to the underlying
cause.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
GoDario27
It's caused by variable-length records. Remedy Import doesn't tolerate
them too well. When we import from .csv, we make sure the last column is
fully populated - moving columns if necessary. This will fix/set your
record length.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
mapping would misalign.
Imbedded commas in text could be problematic, too. (.csv files are
comma-separated).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
was corrupted, wouldn't arsignal simply reproduce the
corruption? In other words, what does the -g option for arsignal
actually read? I've always thought it was similar to arreload for Groups.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
arcache with the -Ua option (plus
others) to add an administrator id. Easy enough to find out - try to log
in or run arreload (which requries you to specify a valid login).
Good luck. You're having a bad day.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
Yup - checking workflow references before deleting fields is a must.
What are you guys using for a cross-reference resource? We ran MARS, which
was turned into RDP, which couldn't be trusted, among other weaknesses. By
the way, is RDP ready for prime time yet?
Mike White
Office: 813-978-2192
I heard the same thing in What's New ARS 6.x last year (04/05). Apparently
FTS was a 3rd-party product. Cost went up so Remedy dropped it. OK as of
6.0.1 (which we run), but apparently not included with ARS 6.3. I've heard
rumors that an alternative is available with ARS 7.x.
Mike White
is a good read. It's where I start when considering an upgrade. I'll
check into 7 later this summer.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED
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