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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, July 10, 2012 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Task Management
Good morning folks,
I'm about to begin working on something and I wanted to run it past you all
first. Our problem is that we rely heavily on Tasks for infrastructure groups
that are part of Change Requests yet approvals for those groups must be done
manually. For example, the DBA team works
Another point that I would make is that based on my own observations, I'm not
sure I've seen a case where someone goes from Remedy to ServiceNow and stays
there. From a functionality standpoint, I've heard that companies used to the
Remedy suite generally end up unhappy with ServiceNow and
We built a Task Console for using on the landing page, although there is a
defect in it that is preventing it from working correctly if you save it to
your default profile, which BMC hasn’t been very helpful with since it’s custom.
However I agree, Tasks should be much more visible, because
Claire,
Could some of them be Incidents that you migrated from your old system, or some
created by SRM and some manually? I've not seen this behavior before, but I
would try to identify at least one example that does show up at all times and
one example that doesn't, and do a comparison via a
Dale,
I think all of the ITSM suites out there could use a lot of improvement, but
then again, our processes as users of those suites probably need just as much
if not more. After we implemented ITSM 7.0 back in 2007, most of the user
complaints I encountered were about the processes rather
Good morning,
It looks like in SRM 7.7, the Survey functionality ignores the SRM Preferences
form completely. I had wanted to limit the surveys to only one company but it
looks like that is impossible. Does anyone have a solution for doing so other
than creating some custom code?
Thanks,
An example of a Windows version that was a minor version update but is
actually very different is Windows Server 2008 versus Windows Server 2008 R2
(not to be confused with Windows Server 2008 SP2.) In fact, I think that 2008
was technically Windows NT 6 and 2008 R2 is Windows NT 6.1, but I
What I set up (that I can't share, unfortunately) is that I created an
intermediate form for approvals that updates the back-end approval form for
approvers and alternates. I also adjusted the emails that go out in
SYS:Notification Messages (I think that's the form name) to include some
Just like the minimum amount of time being one hour for floating licenses.
Most floating users in my organization log in and log out within maybe 15 – 20
minutes, but due to the way the licensing timeout works, there’s a bunch of
licenses being used for no valid reason other than the vendor
is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, June 21, 2012 10:29 AM
To: arslist@ARSLIST.ORG
Subject
I've seen these types of situations play out before, and basically what
generally happens is one of two things: 1) the management of the corporation
makes some changes to take the wind out of the sails of the activist
investor(s), or 2) the management of the corporation is replaced by people
Most of the stock is held by non-BMC folks. According to
http://finance.yahoo.com/q/mh?s=BMC+Major+Holders it says that 91% of the
shares are held by institutional and mutual fund owners. For example, the top
mutual fund holder according to that is DODGE COX STOCK FUND which has 5.10%
of
In these situations we use email distribution lists maintained in Exchange
instead of having them listed anywhere in Remedy. I don't see why it wouldn't
work, since the email engine is just passing onto SMTP or whatever and properly
formatted lists of email addresses should work. I would just
I would also add that they game the SLA system as a rule by trying to close
things out for being open too long. On numerous occasions, either myself or
one of my colleagues has had a ticket open with BMC Support where BMC made no
progress on the issue and didn't respond to us, then after a
Perhaps a good alternative would be if BMC somehow made a volunteer-based
support forum that could take the place of their offshore support. They could
somehow anonymize the contact data to where you don't actually know who the
person you are dealing with is, and they could use this new
Just a heads up, if you are on 7.6.4 and your users are angry that Asset
Management is less useful than prior versions because BMC removed the search by
Role functionality from the Asset Management console, I found the above item in
the Supportweb knowledge base that includes a hotfix to
I've been testing some similar ideas, and while I agree that a CRQ is the best
approach from a process standpoint for enhancement requests, the extra fields
available on the Work Order screen are nice. If you need to report on your
backlog of enhancement requests, it seems much easier to do so
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, May 17, 2012 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: System Center 2012 Service Manager question
I can't speak for all situations, but in my experience the vast majority of
situations where the tool is switched
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, May 25, 2012 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: System Center 2012 Service Manager question
Yesterday was my company's demo of Microsoft SCSM. Overall I would say that
the demo made it look promising
Something that I have is a custom webpage on my MidTier that redirects based on
which incoming DNS host name the user is coming from (options are remedy or
the physical server hostname for I.T. staff or help for end users. I think I
got this from someone on the ARSList but I forgot who so I
iTunes is probably the main reason I have no interest in Apple products. It’s
like you’ve been given a Ferrari and are limited to driving it in on a go-kart
course.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
It looks like just another activist investor trying to make some short term
dollars without any long term concern. My opinion is that BMC is doing well
enough that they probably won’t do everything he says, but they will likely
make some small changes to their organization to drive up share
What is showing up in the logs? I've been dealing with some Normalization
issues as well, and I see lots of things in the neJob.BMC.ASSET.### files but
none that explain this. The only errors I see are for products that truly
don't match anything in the Product Catalog where I get errors such
I'm in a similar situation. BMC has put together a matrix comparing the two,
but it's not very complete. According to BMC, SCSM isn't something that has
been a competitor to the Remedy platform in the past, so they don't have a well
put together comparison between the two.
I have put
a developer has not touched the system in over a
year except for patching.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, May 17, 2012 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: System Center
I would echo what others said about a People record being required, but I would
also suggest building an integration with Active Directory via ARDBC. Just
build a vendor form against the User Accounts in AD via ARDBC, then build an
escalation to put that data into a staging form, which has
Sorry for the even further off topic history lesson, but the term “third world”
bothers me. It has become a term that relates to a nation’s backwardness or
poverty rather than the original meaning with relation to the Cold War.
The terms First, Second, and Third world basically express the
We experienced a lot of latency on multiple browsers with SP2 and BMC sent us a
custom hotfix that I believe cleaned up some of the mess in the Javascript and
CSS on the Midtier to resolve the issue. BMC Support should be able to get a
good handle on this because a lot of people have had
Log in to the Application Administration Console and go to the Advanced tab,
then select SRM Advanced Preferences and you can turn the Cart
functionality via the Show Cart field, or are you trying to do this on a case
by case basis?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-BMC product line.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, May 03, 2012 3:33 PM
We're currently in the process of figuring out how many Remedy licenses we need
to purchase in order to bring our newly merged organization up on Remedy. The
other company that we are being combined with is on Footprints, we are on
Remedy, so we thought that BMC would have some sort of license
Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, May 03, 2012 3:06 PM
To: arslist@ARSLIST.ORG
Subject: BMC Numara Footprints
The way to determine if you need to create another class is to consider what
additional attributes you need to track that don’t exist in any of the other
classes. My personal preference is to use the Computer System class as sort of
a catch all, and like Rick Cook said, use Categorization to
In order to help developers like myself get better at filtering data, my son is
named Robert'); DROP TABLE Students;-- Pierson.
http://xkcd.com/327/
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Do you have SharePoint? If so, you can work with the SharePoint administrator
to set up a BDC (Business Data Catalog) connection (basically XML) to a view on
the Remedy database, and display that data in a SharePoint Calendar.
SharePoint calendars can also be integrated with Outlook so you
If you look into Task Management, there are automated tasks that you can build
that should help you with some of that. You would still have to do some level
of customization of ITSM (especially if you want to pass data entered via SRM
to the Task itself) but it should be doable.
Thanks,
**
Thanks Shawn,
Is there a document specifically about Task Management. I can't find anything
about the Launch Command feature of this...
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson
I've seen this behavior as well with the latest SRM but haven't had time to
investigate it. That hotfix will be on my list to test now.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-Original Message-
From: Action Request System discussion list(ARSList)
The one style argument I would have with that technique deals specifically
with how to move incoming emails from the AR System Email Messages Form to the
staging form. He uses a Filter, and rightly cautions, The Java process that
runs the email engine will fail to create an entry in the AR
Good afternoon,
My users are being very irritated by something that seems like it should be
simple, but isn't working right in ITSM 7.6.4 SP2.
Here is the use case:
1. From a CRQ that is open on your screen, click the Create Relationship
to menu under Quick Action.
2. Select
Good morning,
We're working on getting full functionality of Remedy on Citrix, but we've run
into some questions that are really outside my area of expertise so I thought
I'd post this here in case some of you have solved these issues before.
Basically, we have Internet Explorer hosted as a
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 04 April 2012 16:40
To: arslist@ARSLIST.ORG
Subject: Remedy on Citrix
**
Good morning,
We're working on getting full functionality of Remedy on Citrix, but we've run
into some questions
Joe,
There are some really good places to get sashimi. Near BMC's Houston office
there is a small Japanese grocery store that I occasionally go to called Nippon
Daido that sells sashimi. I usually get that to take home rather than going to
a restaurant, but we have some excellent sushi
When you run a query in ADDM, you should have an icon under the title but above
the table displaying the results that says, (+) Customize. You can use that
to add or remove columns in the list, including columns based on the
relationships. I haven't looked into the specifics that you are
When Developer Studio first came out, I was suspicious because it appeared to
be part of a huge shift toward making Remedy more Java-like. Consider that
Developer Studio is basically just a customized version of Eclipse, which is
the IDE quite a few Java developers use, and also keep in mind
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Pierson, Shawn [shawn.pier...@sug.com]
Sent: Thursday, March 29, 2012 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool
**
When Developer Studio first came out, I
I can think of several reasons why an intermediate form is better, but here are
a few:
You can do better error handling when you have an intermediate form. For
example, if a field is left off that is required, you can set a field called
Errors or something similar and set all the values of
It looks like my newly merged company is going to evaluate different ITSM
suites. Specifically, the evaluation is between keeping Remedy and going with
Microsoft SCSM. From what I can tell BMC doesn't really consider SCSM a
competing product so they don't have any literature available showing
the CMDBs under the covers for a real good example. MS apps are aimed
at the SMB stack for now. Not sure how they would scale. Don't let the focus
be on the GUI - focus on comparing internals, like how would one customize the
apps or the structure?
Rick
On Mar 22, 2012 2:18 PM, Pierson, Shawn
or the structure?
Rick
On Mar 22, 2012 2:18 PM, Pierson, Shawn wrote:
**
It looks like my newly merged company is going to evaluate different ITSM
suites. Specifically, the evaluation is between keeping Remedy and going with
Microsoft SCSM. From what I can tell BMC doesn’t really consider SCSM
I would add that if you are using virtual machines as your desktop, you may
experience other issues beyond the basic requirements. For example, we have
Citrix VMs that meet these requirements but due to offloading some of the
processing of Internet Explorer to the CPU of the host machine, it
I’ve had many issues with Migrator 7.6.4 for workflow. The quick explanation
is that it migrates your code, but randomly drops permissions on Active Links
and I seem to recall it caused some problems with View and/or Vendor forms as
well. Unfortunately there was no indication that there were
Joe,
Let me add a few things to your list.
I am not interested in consulting anymore, but when I was I learned quickly to
avoid talking to people who weren’t either 1) a BMC partner, or 2) a large
well-known consulting firm. If the company name seemed to be a list of random
generic I.T.
If you get them to go to the Mid-Tier and use Firefox for their browser
(Firefox is supported by BMC) then they have instant spell check technology
available, and when they are forced to upgrade they won't have to deal with
different User Tool versions or support issues.
Thanks,
Shawn Pierson
It sounds cool, but I personally would tie the lat/long coordinates to the Site
record rather than each individual CI. If you were tracking things that were
truly mobile such as cell phones, then it might make sense to track it on the
CI level but it seems to me like it would make life easier
I'm surprised that the JSS guys haven't responded to you, but we use their
product and it works well. It was cheaper to simply purchase that than to
spend time trying to get BMC's solution to work with the oddities in my
environment.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
I had a similar requirement, and used an Advanced Interface Form (this isn't
necessarily relevant but it explains why I would have one Filter versus several
that you will need.)
What I did was to have my AIF decide what the Task Group Template was based on
criteria selected on the form in SRM.
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, February 09, 2012 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Incident Notification 7.6.04
Ray,
Yes, it's just a matter of making an html file for the header and one for
the footer, then start using HTML within the body
I don't know that this is specifically the culprit, but we've seen some odd
things happen with 7.6.4's CSS and Javascript. While I haven't seen the exact
issue you are dealing with, I have seen sizing issues that I believe are due to
me having multiple monitors used for the same desktop.
Ray,
Yes, it's just a matter of making an html file for the header and one for the
footer, then start using HTML within the body of the messages. For example,
I've created a standard footer that provides contact information for our
service desk at the bottom of every email that goes out from
Good morning folks,
I think I already know the answer to these questions, but I wanted to see if
perhaps I was missing something because there is no good way to get this
information out of Asset Management even though these are basic, common
scenarios. For these examples, I'm using Asset
given by question n° 2 using AST:Base Element form or
BMC.CORE:BMC_BaseElement form.
HTH,
Alejandro
De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
En nombre de Pierson, Shawn
Enviado el: Miércoles, 08 de Febrero de 2012 12:24
Para: arslist@ARSLIST.ORG
Asunto
Kiran,
Contact BMC to get a hotfix. We were on SP2 which was basically unusable and
they gave us a hotfix. It's still slow, but at least it is reasonably usable.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
I would possibly be interested, although I'll have to get clearance from my
management first. We've prepaid for training credits and although I've been
doing ARS Development for more than a decade it would be nice to see how to
leverage some of those new features, since some of the things
Good afternoon,
I'm on Remedy and ITSM 7.6.4 running on Tomcat 6 on Windows and attempting to
load Flashboards when I receive the following error. Has anyone run into this,
and if so, what was the solution? I have two servers that are almost identical
in hardware and software but one is
Are you using web services for this or how does your client interact with
Remedy? The site and demo seem to be a little light on that type of
information.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
I want to clarify further because while there is BMC_Person in the CMDB,
apparently it is not designed to be used as a place to load data to flow into
CTM:People. Instead, data from CTM:People should flow into BMC_Person.
I had previously built an integration with Active Directory (using an
I recently used a demo copy of dynaTrace which overlaps some with Fiddler, but
seemed to give a lot better information in terms of what is causing performance
bottlenecks and displaying it in a graphical format. I'd suggest going to
their site and trying the demo to see if it fits your needs.
LJ,
Having worked some with SharePoint, I've seen how it could be advantageous to
build an ITSM suite completely on that platform rather than using AR System.
There are even tools that can be used within Visio to make workflow. Granted,
to do the really complex stuff you need to be a .NET
be code that could be read
by Remedy and generated by Remedy...but also coded OUTSIDE of Remedy if you
wanted to, but still read by Remedy.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday
I've recently run into issues with the 7.6.4 SP2 Mid Tier, major performance
problems, of which BMC has provided me with several hotfixes that have
addressed these issues. In the past I would have agreed with you about the not
choosing the best developers part, but I've recently changed my
No.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, January 03, 2012 8:11 AM
To: arslist@ARSLIST.ORG
Subject: POLL: would you like the user tool back (7.6.04)
**
I am not aware of any real advantages to using IIS at this time. If you run
Tomcat on Port 80 you can move any static HTML (such as SMPM) into Tomcat's
webapps\root directory. It also hinders doing SSO, at least in my experience.
The only things that I lost when I ditched IIS were some basic
web server. Using the APR
with Tomcat it can deliver static content almost as fast as Apache web
server.
It won't hinder any SSO.
On Jan 3, 12:08 pm, Pierson, Shawn shawn.pier...@sug.com wrote:
I am not aware of any real advantages to using IIS at this time. If you run
Tomcat on Port 80 you can
Good morning folks,
I wanted to post this to see if anyone has any ideas as well as a warning for
those that haven't yet applied 7.6.4 SP2.
What we are running into is random slowness and eventual locking up of our
browsers while accessing ITSM 7.6.4 SP2. Some people occasionally see the
I've sent BMC the output of dumpthreads.jsp which I assume displays enough data
to see whether it is a memory issue or not. Fortunately we are running into
this problem with our pre-production 7.6.4 and development 7.6.4 environments,
so even though it is costing us money in terms of my
You’re going to have further problems. We’ve been running into performance
issues with the 7.6.4 Mid Tier, and we have been told that you should limit
users to a maximum of 80 per mid tier, and the maximum number of records that
can be returned by an operation needs to be given a maximum of
I personally would not make such a decision on what to do to those tickets.
Instead, the process owner of Incident Management should be made aware of the
fact, provided a report, and they should decide what happens from there. We
had a similar problem at my employer several years ago until we
Dan,
You probably have an error showing up in the Tomcat logs that can direct you to
the problem. They should be in the Apache Tomcat install directory in the
logs folder. Open up the logs that have stderr and stdout in their
names. You may need to turn on the logging to a more detailed
Good afternoon,
I just wanted to give you all a heads up in case you run into an issue that we
ran into. Basically, in ITSM 7.6.4 SP2, Change Management, we would be able to
essentially lock up the system by simply selecting the Future Approvers
option on a Change Request above the approvers
Since someone would have to have to be on the server to execute that command,
it should be relatively safe providing that your server itself is secure.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
You guys might want to be careful how much you complain about BMC here. The
last time I did everyone in I.T. management (and myself) were flooded with
voicemails from ServiceNow. Even now, I still get regular voicemails from them
that I have to delete. From what I've seen their product isn't
Good morning folks,
I've been trying to get SP2 up and running (just ARS for now) and have run into
lots of issues. I am working with BMC Support, although they aren't really
doing anything helpful or useful and are taking days just to respond to simple
questions.
In any case, I wanted to
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 31 October 2011 15:52
To: arslist@ARSLIST.ORG
Subject: ARS 7.6.4 SP2 Issues
**
Good morning folks,
I've been trying to get SP2 up and running (just ARS for now) and have run into
lots of issues. I am
An interesting item in the ARS patch is that we can use multiple plugin servers
now. I wonder if that applies to all the OOtB plugins, and if so I suspect
that it could be a performance gain to put them on different threads. I have
an escalation that runs against a vendor form with the ARBDC
Good morning,
I have a user receiving ARERR 9350, which states, Network protocol/data error
when performing data operation. Please contact administrator. I've never
seen this message appear, and it looks like only one person is getting it.
He's logging in to the Mid Tier on ARS 7.5, and the
This isn't something easy to reproduce but I think I'll try Fiddler and hope
for the best.
We are not on a load balanced environment, and I found out from this user that
he stopped using a VM anymore and is still receiving this, although if there
are browser plugins or proxy settings those
It probably depends on what sort of integration you are looking to do. Before
looking into vendors I would see if Remedy and SharePoint have the tools you
need already built in. There is a lot you can do that is simple and requires
no additional money to be spent.
I've worked with the
It works for me on my laptop which is Windows 7 Enterprise 64-bit. That’s not
to say that it doesn’t crash on occasion, but it generally works.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226
From: Action Request System discussion
Spellcheck is also in Chrome, but not Internet Explorer. The last time I
investigated adding spell check functionality to Internet Explorer, it was an
add-on to the browser that you would have to pay for. Hopefully with Windows 8
Microsoft provides it natively.
Thanks,
Shawn Pierson
Remedy
Recently I read that Adobe was developing technology that could display flash
(I think somehow rendering it server side) for Apple devices, although
hopefully with Steve Jobs stepping down Apple will decide to go ahead and allow
Flash.
By the way, both the stock iPhone and Android web browsers
What I do is go to the Search window in Windows, look on all local hard drives,
and look for *.arf,*.arv and delete everything that comes up. That is generic
enough that you don't have to be concerned with where each person has set for
their home directory, and easy enough that you can have
Do you mean the Mid Tier itself or using Windows 7 to connect to a Mid Tier
server? We're running 7.6.4 on Windows Server 2008, and I'm using Windows 7 as
a client and I have no issues with any of those items at this time.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action
This doesn't make sense since Full Name is on the User form. Sure, it's not
split up by each part of the name like it is on CTM:People, but it would be
pretty easy to do searches with LIKE that would return the names that you are
looking for. I've customized some of the forms for the Approval
Good afternoon,
As I'm upgrading from ITSM 7.0.3 to 7.6.4, one thing I'd like to do is continue
to have my People data updated from Active Directory. For 7.0.3, I built an
integration where some escalations run and dump the People data into a staging
form that then goes into CTM:People.
I'd be very interested in knowing if you are able to fix this. I haven't tried
modifying any of the ITSM 7.6.4 reports yet, but if it's not something you can
export and edit in the same way you could Crystal, you may end up building
custom reports for everything, which would be a huge pain.
There is a limit of the number of people within an assignment group based on a
character field that contains a list of all usernames in the group, so it
varies by the length of your user's login names rather than the number of users.
We have run into that because we have a requirement that our
I too had many issues with getting the default install of the Mid Tier with the
BMC packaged Tomcat to run. I ended up installing Tomcat manually (downloaded
from the Apache site) and everything worked great. I also had to tweak IIS to
add in some compatibility stuff to get Jakarta working
David,
I'd probably get fired if I used something called BMC Mobility for XXX in my
place of employment, as we are a family-friendly business.
Instead, since we're all Remedy folks here, you could use a variable name in
the Remedy form, something like $ApplicationName$ would seem less
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