Couldn't locate the Email form - ARERR 9801

I'm seeing the following error message and none of my emails are going out. Couldn't locate the Email form. (ARERR 9801) Couldn't locate the Email form. : AR System Email Messages Have restarted application to no avail. The oracle password was changed via Admin tool earlier tonight;

Re: Sybase

Great question They are two different persons (or it supposed to be :) ) the issue here, is that the Customer ID is set from other form that makes a push fields, but there are a lot of records on other forms and tables related to the user. Hugo Ruesga perotsystems® US 972.577.7000 MX

Re: Couldn't locate the Email form - ARERR 9801

I apologize for asking the obvious, but does that form exist on the server? Joe From: Lockwood, Teresa L tlockw...@adt.com To: arslist@ARSLIST.ORG Sent: Friday, April 17, 2009 2:10:45 AM Subject: Couldn't locate the Email form - ARERR 9801 ** I’m seeing the

Re: Authentication failed while viewing Remedy70 WS wsdl

If you have a web server user configured in the Mid-Tier, try resetting that password.. Something there must be messed up? Joe From: maggie2007 d90...@yahoo.com To: arslist@ARSLIST.ORG Sent: Thursday, April 16, 2009 7:11:49 PM Subject: Authentication failed

Re: Sybase

Sorry can't help it but say that is a really bad solution for generating unique values.. Why not use a combination of first name, last name plus another unique value like maybe the birthday and zip code or something to generate that unique value? You would have a far greater chance for two John

Re: Sybase

I'm agree with that. But unfortunatelly is not upon me the decission to change the requirements Thanks Joe :) Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this

Re: SQL statement

John You'll need a database link set up. One for your dba I would imagine. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: 16 April 2009 22:14 To: arslist@ARSLIST.ORG Subject: SQL statement Need a little help

Re: AR Server crashes while copying a form

Thanks for the information marty I have hashed out the Brie server start up, but still got the same problem The server seems to terminate with signal 11. Does any one have any idea what the signal 11 relates too. Fri Apr 17 11:17:46 2009 0 : AR System server terminated when a

Re: FW: BMC Software Invites You to a User Technology Day in Houston

** We are getting good attendance and I've seen the agenda. There is some good stuff there :) If you are in the Houston area you should attend. Also there are tech days in other cities. Check the website -http://www.bmc.com/BMC/Common/CDA/hou_Page_Detail/0,,8028426_35074116_42007146,00.html

Re: Couldn't locate the Email form - ARERR 9801

Yes, it's there. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, April 17, 2009 3:18 AM To: arslist@ARSLIST.ORG Subject: Re: Couldn't locate the Email form - ARERR 9801 I apologize

Need a Carrige return in Open Window Action

Hello, I am trying to set a carriage return while doing a open window action but am not able to make it happen. I tried to use CR, /n and . I am trying to write on a work log different variable with a carriage return after each variable. Any help would be much appreciated. Thanks!

Re: Etiquette Question: Is Fat Client offensive?

Axton, I think I was more like this: RemedyWeb was the thick web client (applet based), (AKA Fat web client) ARWeb was the thin web client (DHTML/Javascript based) WUT was the v4 Windows User Tool (Maybe also called the FAT client. Note it is fatter than the Fat web client by two more capital

Creating a ticket in Remedy Using Outlook Forms

Hi, Can anyone please tell me that process to create a ticket in Remedy using Outlook Forms. I have a couple of Outlook Forms from which I want to directly create a ticket in Remedy once I receive the form in a mailbox. The ticket should be filled with the details like summary,

Re: Creating a ticket in Remedy Using Outlook Forms

Are you asking for the email template where the field name is given, followed by a colon, then the value, like this? Summary: Can't open Remedy Submitter: joe Details: I can't get to the Remedy web site. Jennifer Meyer From: Action Request System discussion

Re: Creating a ticket in Remedy Using Outlook Forms

Yes. But the outlook form is with the values Summary, Submitter and Details as Labels and the corresponding values as text typed in the Text Fields. Best Regards Rahul B. Takle IT Application Security Analyst India Information Technology Centre Eaton Technologies Pvt.

Re: Creating a ticket in Remedy Using Outlook Forms

This is straight form Administering BMC Remedy Email Engine 7.0, Using Email Templates Schema: HD Incident Server: POLYCARP.eng.remedy.com Login: Demo Password: Action: Submit # Values: Submit, Query Format: Short # Values: Short, Full Jennifer Meyer Remedy Technical Support Specialist State

Re: Creating a ticket in Remedy Using Outlook Forms

This is simple... Create Outlook forms where user can enter the required details. Put a button on this form which will trigger a mail to your remedy server. When user clicks on this, send across the mail with the requuired values to the Remedy server. On Fri, Apr 17, 2009 at 6:20 PM, Rahul Takle

Re: Creating a ticket in Remedy Using Outlook Forms

If possible can you please give me the complete source code. Best Regards Rahul B. Takle IT Application Security Analyst India Information Technology Centre Eaton Technologies Pvt. Ltd. Phone: +91 - 20 - 66338256 Mobile: +91 - 9881508409 Email: rahulbta...@eaton.com

Re: Creating a ticket in Remedy Using Outlook Forms

Hi Rakshit, If possible can you please provide me the complete source code to do the below process. Best Regards Rahul B. Takle IT Application Security Analyst India Information Technology Centre Eaton Technologies Pvt. Ltd. Phone: +91 - 20 - 66338256 Mobile: +91 -

Re: Etiquette Question: Is Fat Client offensive?

I need help now. I had the fat client installed on my PC, and thought I would be a nice guy and help it lose some weight. So I deleted the contents of the C:\Home directory and C:\Program Files\AR System\User\resdlls\ which did make it thinner, but now it doesn't work. Any suggestions? Is

Re: Creating a ticket in Remedy Using Outlook Forms

Rahul, I have not developed this, but i know that it can be achieved. Wont be a difficult task if u know a bit of VB. Otherwise u will find lot of resources on net regarding working with Outlook forms and how to send mails using that. Regards, Rakshit On Fri, Apr 17, 2009 at 6:36 PM, Rahul

Re: has anyone has or is currently using Abydos with Remedy 7.1

Hi Jorge... We are currently using the Abydos Designer Analyzer for a major client (just over a year now). Both products are great. Let me know what you are trying to do I can tell you if the product is right for your needs. On Apr 16, 10:17 am, Meyer, Jennifer L jennifer.me...@its.nc.gov

Custom Approval Question

Good morning, Based on everyone's feedback a few days ago, I decided against using the Change Manager field to do approvals by testers. I set up a new field and have that being populated correctly, but there is an issue I am getting with trying to set up that user as an approver. Basically,

Windows Vista + Remedy 7.1 Patch 4 + Oracle 11g

Hi folks, Have anybody of you experience in installing Remedy 7.1 Patch 4 on Oracle 11g and Windows Vista ? The setup process of the server stops without any error message. I'm able to start the BMC server service, but i can not connect to the server by the user tool ! When i log on to the

Re: Custom Approval Question

Shawn, Did you make your new field visible on all the AP join forms with Change? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn

Re: Etiquette Question: Is Fat Client offensive?

How about the dumb client? ARText Ver 1.5 --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me

Re: Windows Vista + Remedy 7.1 Patch 4 + Oracle 11g

Which version of Vista? --Original Message-- From: Tristan Roppel Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Windows Vista + Remedy 7.1 Patch 4 + Oracle 11g Sent: Apr 17, 2009 6:26 AM Hi folks, Have anybody of you

Re: Etiquette Question: Is Fat Client offensive?

Tell it to only accept lower case letters in small font sizes. And NEVER maximize the window. Its just empty pixels. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Pierson, Shawn shawn.pier...@sug.com Date: Fri, 17 Apr 2009 08:08:13 To:

Re: Etiquette Question: Is Fat Client offensive?

If its too Fat will BMC charge more for it, like United? On Fri, Apr 17, 2009 at 9:38 AM, Reiser, John J john.j.rei...@lmco.comwrote: How about the dumb client? ARText Ver 1.5 --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The

Re: Etiquette Question: Is Fat Client offensive?

For me I use desktop client and web client. Seems to be more readily understandable for those users who are new to the Remedy system. Fat client went out with the client server architecture of the 90's. ~Jim From: Axton [mailto:axton.gr...@gmail.com] Sent: Thursday, April 16, 2009 8:13 PM

Re: Etiquette Question: Is Fat Client offensive?

No, see, that's no good beacuse it infers the existence of a smart client. You know, a client that will fill out most of the fields on a form for you, get you coffee, ask your boss for a raise and tell you it can't open the pod bay doors now. :) J.T. Shyman -Original Message- From:

Re: Custom Approval Question

It is visible on CHG:ChangeAPDetailSignature. Are there other forms it should be visible on? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, April 17, 2009 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Custom Approval

Re: FW: BMC Software Invites You to a User Technology Day in Houston

Good Morning Clare, I have not received a single invitation for BMC New York User Technology Day. How do I put myself on the List? Thanks for sharing and please advise. Audrey Franklin New York University ITS-ECOMS audrey.frank...@nyu.edu - Original Message - From: Sanford, Claire

OT-Domain Name Change

Good Morning All, The domain that all of my Remedy application/db servers are part of is being retired. I am wondering if anyone has gone through this and give me some idea of how this may affect my applications. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA

Re: OT-Domain Name Change

By domain do you mean Windows domain or DNS Domain? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Friday, April 17, 2009 8:14 AM To: arslist@ARSLIST.ORG Subject: OT-Domain Name Change ** Good Morning All, The

Re: OT-Domain Name Change

DNS domain. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing

Re: OT-Domain Name Change

What applications are we dealing with? If it's ITSM I'll let someone else answer...but in our environment it would be a big change because we use $SERVER$ in both filters and server side perl scripts ALLOT...so we would need to update all of that to accommodate the new domainbut you would

Re: SQL statement

The following works for SQL Server in a similar situation. Not sure what the corollary to OPENDATASOURCE is for Oracle. SELECT X.* FROM OPENDATASOURCE('Microsoft.jet.OLEDB.4.0', 'Data Source=\\usranfb\transfer\Shopinfo\shopdetail.mdb; Jet OLEDB:Database Password=password;')...table name X WHERE

Re: OT-Domain Name Change

All of our applications are custom and we do not uses $SERVER$ anywhere. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion

Making the fat client thinner

Reinstall the fat client. Whenever you feel it's becoming a bit, err, voluptuous, search on C:/ for *.arf and *.arv and delete everything that comes up. DO NOT delete ar.ini. This will send your favorites and recent searches to the recycle bin, but it will fix any issues you have if you've

Re: OT-Domain Name Change

I wouldn't expect much of an impact then. I believe your main impact will be client connections. This includes any web service integrations you may have. Any thing connecting to your servers either native or web will need to know the new fqdn, unless all of your connections use the short name,

Re: OT-Domain Name Change

While we have several 3rd party integrations most all use either a short name or IP address. Thanks for the information. Regards, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM

Re: OT-Domain Name Change

Good luck, feel free to come back if you do experience problems :) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Friday, April 17, 2009 8:56 AM To: arslist@ARSLIST.ORG Subject: Re: OT-Domain Name Change ** While we

HUMOR: Etiquette Question: Is PHAT offensive?

Does the WUT make my pants look PHAT ? Gidd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: HUMOR: Etiquette Question: Is PHAT offensive?

If you get charged for two pairs, then it does. On Fri, Apr 17, 2009 at 11:21 AM, Gidd g...@buoyantsolutions.net wrote: ** Does the WUT make my pants look PHAT ? Gidd _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified

Re: Couldn't locate the Email form - ARERR 9801

I have seen this in the past with a couple of Customers, ended up being corruption of the form/fields. There is a switch you put in the ar.cfg (ar.conf) That will recreate (import) the forms on a restart. Doug From: Action Request System discussion list(ARSList)

Re: HUMOR: Etiquette Question: Is PHAT offensive?

My rule is that if you have to ask, it ain't the pants. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Howard Richter hbr4...@gmail.com Date: Fri, 17 Apr 2009 11:29:13 To: arslist@ARSLIST.ORG Subject: Re: HUMOR: Etiquette Question: Is PHAT

Re: Couldn't locate the Email form - ARERR 9801

Thanks Janie. We got this working in the wee hours of the morning. We had started archiving on the Email Messages form a few days ago. So after hearing what you've said we think that after the Oracle db password was reset Remedy was seeing those strange aliases on the Email Messages form and

RESOLVED: Custom Approval Question

I found the solution using BMC's knowledge base (which isn't working with IE 6 for me but is working with Firefox if anyone else is having issues.) I'm not happy that I had to create a field in the reserved range of field ids, but it worked and that is what matters for now. In this case, the

Re: OT-Domain Name Change

Maybe using IP-Name would help accommodate the new domain without having to change your server name? From the configuring guide: - IP-Name A parameter used to specify that a server has multiple names. The parameter can appear in the ar.conf (ar.cfg) file more than one time. When checking

Re: OT-Domain Name Change

I think that would be useful if the old domain name was going to be still in existence, that way the server would know itself by both names and eliminate issue with the server not knowing itselfbut due to the fact that the original domain name is going away, there is no need for the server to

Error adding field to join form

Dear List, I am trying to add two database fields to the Asset Management Module “AST:ComputerSystem” form. This is a three-layer join form, which starts by joining “BMC:BMC_ComputerSystem_” with “BMC:BMC_AssetBase” to get “BMC:BMC_ComputerSystem.” When I add the fields to either of the two

Re: Etiquette Question: Is Fat Client offensive?

Since '95 I don't recall Remedy ever referring to it as the FAT client. Whenever I heard the term I thought it was an old geek term especially once web became more prolific. And as with most THIN clients in the past they did not have the full abilities of the FAT client which was many times

Re: Etiquette Question: Is Fat Client offensive?

Bravo Susan! I couldn't have said it better myself! Go FAT! What a bunch of sizeists! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Friday, April 17, 2009 12:33 PM To: arslist@ARSLIST.ORG

Re: OT-Domain Name Change

Thad, This is a great idea. We have two servers, one active and one passive. We use a virtual name and IP to access our environment. So in each .cfg file I just add the same information for both, correct? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell:

OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

Now THIN client has improved but will never be quite as good as the FAT client but many will continue to overlook that. I humbly disagree, and I thought the best way to voice that would be in a rap. (Please imagine a posse emphasizing the parts in bold...) I sat down today at my PC Gonna

Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

So, what did YOU drink for lunch today in the BMC Cafeteria :-p On Fri, Apr 17, 2009 at 3:13 PM, Easter, David david_eas...@bmc.com wrote: ** Now THIN client has improved but will never be quite as good as the FAT client but many will continue to overlook that. I humbly disagree, and I

Re: Friday Humor: Etiquette Question: Is Fat Client offensive?

Not bad, David, not bad. Here's a suggestion for your rapper name: B. MC Remedy Now all you need is a four-finger ring that says ITSM in diamonds. J --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David

Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

It is going the way of the 8 track. May the tape not break and the case not melt. On Fri, Apr 17, 2009 at 3:13 PM, Easter, David david_eas...@bmc.com wrote: ** Now THIN client has improved but will never be quite as good as the FAT client but many will continue to overlook that. I humbly

Re: Friday Humor: Etiquette Question: Is Fat Client offensive?

Indeed. That's a very solid effort, David, especially coming from a middle-aged white guy. I would NOT recommend doing this at the next executive meeting, though. I am sure you're way ahead of me on that. J.T. , I like your enhancements, too. Rick Sent from my Verizon Wireless BlackBerry

Re: Friday Humor: Etiquette Question: Is Fat Client offensive?

You're all size queens! Have a good weekend lol Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, April 17, 2009 3:32 PM To:

Re: Incident Auto-Close # Days Config?

Mark, FYI... Default = 1296000 (15 days) 5 days = 432000 1 day = 86400 On Thu, Apr 16, 2009 at 11:31 AM, Tony Worthington tony.worthing...@kohls.com wrote: ** It's hardcoded in an escalation. HPD:INC:AutoCloseResolved From: Mark Lev mark@rightstarsystems.com To:

64-bit AR Server for Windows

Hi BMC Folks on the List, Does one of you know when (or if) BMC is planning on releasing a 64-bit version of the ARS platform for Windows? For example, is that something that we might be able to expect later sometime this year, or perhaps not until the next major release, etc.? We were in

Re: 64-bit AR Server for Windows

A 64-bit native Windows version of the AR System server executable is tentatively expected for the next release of AR System. The timeframe for that release will probably not fall within CY2009, but would be tentatively expected to be available in early 2010.. -David J. Easter Sr. Product

Re: 64-bit AR Server for Windows

OK. Thanks for the information, David. By next release, do you mean ARS 8, or is it more something like 7.5.1 or 7.6? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, April 17, 2009 2:55 PM To: arslist@ARSLIST.ORG

Re: 64-bit AR Server for Windows

It's the next release after the current release which is 7.5.00. i.e. there aren't any AR System releases currently planned between now and that release. Sorry, I can't get into version numbers. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The

Re: 64-bit AR Server for Windows

OK. No problem. Thanks again! Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, April 17, 2009 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: 64-bit AR Server for Windows ** It's the next release after the current

updating cacerts for SSL connection with Lotus Notes

Hi all, We are currently on an Exchange mail server. We are moving to Lotus Notes. This change has been a real challenge (or nightmare). To top it off, this is a SSL connection. We did create the mailbox configuration with the SSL set to yes. But of course nothing is working since we did

Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

Most x l nt Sent from my iPhone On Apr 17, 2009, at 2:13 PM, Easter, David david_eas...@bmc.com wrote: ** Now THIN client has improved but will never be quite as good as the FAT client but many will continue to overlook that. I humbly disagree, and I thought the best way to voice

Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

LOL.I love it! So, should we call you P-David, Easter-Dog, or maybe theBig DjE? Juan Ingles On Fri, Apr 17, 2009 at 12:13 PM, Easter, David david_eas...@bmc.comwrote: ** Now THIN client has improved but will never be quite as good as the FAT client but many will continue to overlook that.

Re: OT: Friday Humor: Etiquette Question: Is Fat Client offensive?

Very impressive !! Vote for David as entertainment at the new user group. Remember when all the top guys used to get on stage and do a song. The polynesian outfits with the coconuts was particularily memorable. Granted ... for the rap David ... you'll need appropriately loose clothing and lots

Workflow on the Web (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Hi Gang. I have an application that I'm building for use on Mid-Tier, and for some reason that I cannot determine, a simple active link (which returns user info from CTM:People on Enter) works perfectly when I test it in the WUT, but refuses to work

Re: Etiquette Question: Is Fat Client offensive?

never heard or used the term fat client - when ARWeb first came out it was billed as the thin client in contradistinction to the thick client WUT.   Back in the good old days of the UNIX-only server version, there was an ASCII client.  Otherwise known as the anorexic client.

Re: OT-Domain Name Change

That's my understanding about how it works...any name you want the server to recognize as 'self'...should go in the config under that parameter. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Friday,