Re: Report on Support Group Members

Hi Todd, Check out ARInside - it's invaluable for learning how the OOB applications work (e.g. which Join forms are built from CTM:People). HTH, --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schaefer, Barb Sent:

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

That helps, Abhishek. Try updating the run process command to the following and then see if any helpful text is in the resulting close_tt-out.txt file: cmd /c C:\Users\AnandAb\Desktop\close_tt.bat "$Request ID$" 1>C:\Users\AnandAb\Desktop\close_tt-out.txt 2>&1 HTH, --Phil

Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

Hi Abishek, To echo an earlier commenter, I'd try removing the double-quotes from around $Request ID$ because when ARServer writes the output it will substitute a ticket number for the token ($Request ID$), and ticket numbers usually do not contain spaces, so no double-quotes are normally

Re: Experience with running Remedy 9.1 in the POC hardware config?

Hi Paul, Without knowing a lot more details about the system and how it's used, it's difficult to give any meaningful reply. Regardless, even if every subscriber to the list said, "Don't let them do it!" this would be an opinion ("don't do it") vs facts (hard data showing unused resources)

Re: DB connection from the AR Server installer

Hi Peter, I’m far from an expert here, but in the past I’ve resolved some Oracle connection problems by setting the TWO_TASK environment variable. Some notes here: http://www.orafaq.com/wiki/TWO_TASK . It’s a long shot, but couldn’t hurt to try. HTH, --Phil From: Action Request System

Re: Hosting services

I've spoken to customers that have used AWS, Azure, and Rackspace IaaS successfully. Of course Remedy OnDemand is available directly from BMC, and I've worked a successful project on that platform. HTH, --Phil From: Action Request System discussion

Re: How to "split" Unrestricted Access

Hello Irina, Most HR applications I've seen store their records in separate tables from non-HR records, partly to make the security scheme simpler. If this is not an option for you, I can think of one solution but it's not a good one at all: add two filters to the Incident form that fire On

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

We've used DDM and RRR|Chive successfully on various projects. Misi's tool is scriptable and very fast compared to DDM. DDM can schedule code and data migrations. Generally both require the Last-Modified date/time field to be accurate. Overall, I'd personally recommend RRR|Chive. HTH,

Re: Places to Configure Midtier-Server

Hi Sam, This may help you: https://communities.bmc.com/docs/DOC-7710 . HTH, --Phil Remedy Restore Tool Version 3.8 | BMC Communities communities.bmc.com Hi, this is a little side project I have been working on to help automate some of the settings

Re: Filter Notify Action Dropping Fields

del to allow the information to go to an unknown user.the alternative to that workaround was to send notifications to user id's instead of emails, and thus allow the remedy to verify permission needed, and send the email appropriately. On Fri, Feb 3, 2017 at 11:03 AM, Murnane, Phil

Re: Filter Notify Action Dropping Fields

Not sure it’s applicable, but there used to be a requirement that any field included in an email notification had to have Public read permissions. Not likely to be the problem, but it couldn’t hurt to check. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Slow CMDB Recon Query

Hello ARSListers, I have a customer with a 7.6.04 CMDB reconciliation job that is generating a poor-performing SQL query (roughly 1,000 ms to process). I can't find any filters that generate the query, so I'm guessing it's resulting from a plug-in. There's not much to do about how the

Re: Splunk

Hi Randy, Splunk can also be very nice for correlating anomalies. We've had customers e.g. explain why their mid-tiers are running slowly by correlating heavy load on the virtual compute hardware that was not observable in the mid-tier virtual server OS, much less tomcat. As Rick mentioned,

Re: SERVER keyword in Filters

http://rrr.se January 20, 2017 8:03 PM, "Murnane, Phil" wrote: > Hi Fred, > > We've run into this issue in the past, and always got around it by appending > a period to $SERVER$ > and then taking the LEFT() # of characters up to the first period. If you > need

Re: SERVER keyword in Filters

Hi Fred, We've run into this issue in the past, and always got around it by appending a period to $SERVER$ and then taking the LEFT() # of characters up to the first period. If you need the alias, just use what's returned. If you need the FQDN, then append the domain to what's returned. HTH

Re: Pat Zandi

Thanks, Warren for letting us know. I'll miss Pat's unique voice and personal touch in his posts. [☹] --Phil From: Action Request System discussion list(ARSList) on behalf of Warren R. Baltimore II Sent:

Re: Quotes in a set field

Mark, I remember doing something like this using the Log filter action and logging to a file on the server. Maybe you can read up on that to see if it helps. Good Luck, --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent:

Re: ITSM 7.6 Email From

Mark: IIRC, if an email address is set into the From: field on the AR System Email Messages form, then the system will leave it unchanged. If this is still true (it's been a few years since I had this same requirement), then all you need is some filters on form to set the field based on your

Re: MSSQL server name / Instance name issue

Patrick: Years ago (maybe ARS 4.x?) I encountered a problem where the application server wouldn't connect to a database instance if the name was longer than 12 characters. Maybe try creating an alias in the LMHOSTS file? FWIW, --Phil From: Action Request

Re: How to execute AI jobs from workflow

Rick: It sounds like the server would have to perform a SQL SELECT (via the AR System API, of course) in order to evaluate the criteria you have, then based on the result set would perform your INSERT. Try using the documented, but not obvious, always push no matter what configuration for the

Re: Data in server-side table fields is read-only.

Here are some observations on server-side table fields (SSTFs) that may help you understand how to use them. Speaking in general terms, there are comparatively few use cases where developers need to use SSTFs. Many of the use cases that are satisfied by using SSTFs can also be satisfied using

Re: Scenario based query

Shashi: Your task can be done with two filters, the first on the profile form and the second on the approvers form. The first filter (on the profile form) fires when profile.Status changes to offline and does a push fields to approver.zTemp1 with the ID to be removed and to approver.zTemp2

Re: ITSM on a Laptop Question

something that is not going to buckle under the slightest of duress. Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: 08 April 2014 20:22 To: arslist@ARSLIST.ORG Subject: Re: ITSM

Re: ITSM on a Laptop Question

James: This portable server would run using a demo license from BMC, and would primarily serve as a reference instance. My company is a BMC partner, so BMC would give us a demo license to support their end customer. BMC used to produce VM images for sales partners to use to demonstrate the

ITSM on a Laptop Question

Quick question for those familiar with the ITSM 8.x suite... I'm looking to install an instance on my laptop with CMDB, AM, CM, IM, KM, PM, SLM, SRM, and Analytics, and am wondering whether I should build it on a single VM or split it into two. I have 8GB of memory w/ an SSD RAID and good CPU,

Re: ITSM on a Laptop Question

: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Zandi [remedy...@gmail.com] Sent: Saturday, April 05, 2014 09:48 To: arslist@ARSLIST.ORG Subject: Re: ITSM on a Laptop Question ** More ram Sent from my iPhone On Apr 4, 2014, at 1:35 PM, Murnane, Phil pmurn

Re: List Tickets That Have Been Reopened

Hi Frank, I don't remember the form name off the top of my head, but if you're talking ITSM then I'm pretty sure there's a Push Fields filter on the HPD:Help Desk form that fires whenever the Status field value changes and pushes a new record into another form with some audit details. You

Re: ITSM on Mobile

James: Most hand-helds have RDP client apps available that can be used to remote control a PC that accesses ITSM. These apps have varying degrees of friendliness and are generally not recommended, but you might want to check it out. HTH, --Phil From: Action

Re: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

Howard: A Halloween sentiment: getting old and rusty is better than the alternative. :) --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) [howard.rich...@coxinc.com] Sent: Thursday,

Re: NTS number in 7.6.4

Howard: My guess about what's wrong with the URL is that it contains an asterisk (not a legal URL character, IIRC). The easiest thing to do may be to use the Mid-Tier application that URL-encodes strings you provide -- documented in the MT guide, I think. HTH, --Phil

Re: Email Polling problem

Ravibabu: The email engine uses javamail at its core -- I seem to remember a bug where the javamail client was failing to detect that a session had been closed by the server. I'd look for the newest email engine patch (if there is anything newer for 5.1.2) and if that doesn't work then try

Re: [URGENT]Use Alter Table Alter Column on Remedy ARS

Hugo: I'm working from memory on this solution, so I'd recommend allowing a few hours for other listers to comment on it -- just in case I'm forgetting something. I'd also recommend opening a support incident with BMC to verify the procedure before performing it. If you have a development

Re: Dev Studio Error getting list of Active Link objects

Ken: I've seen this in the past when the server daemon (or service in your case) can't write to the temp folder due to permissions, full disk, etc. Just in case it helps, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On

Re: Dev Studio Error getting list of Active Link objects

the service is using? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Wednesday, March 13, 2013 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Ken: I've seen this in the past

Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4

Hi Howard! I'd ask the BMC support person handling your case to get in touch with OnDemand Operations support and find out what the latest hotfix patches are for ARS and MT. I just wrapped up a gig with OnDemand, and they seem to get the hotfixes very quickly, so if you knew precisely what to

Re: RRR|DefDiff new free tool published

Misi: You rock _so_ hard. :D Thanks! --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, December 03, 2012 13:35 To: arslist@ARSLIST.ORG Subject: RRR|DefDiff new free tool published

Re: Remedy AIE Question

I'll be able to get a glimpse of the command being run and get a hint that way. Will keep everyone updated. --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Monday, October 08, 2012 16:12 To: arslist@ARSLIST.ORG Subject: Re

Remedy AIE Question

Good Day, All: I'm having trouble with an AIE job and am hoping someone else may have run into this issue. I'm trying to use the process| feature to set a field with the return value of an external process. Really I'm not interested in the return value, I just want the process to run. The

Re: Remedy AIE Question

privillages to Run the btch file? - Karthik On 8 October 2012 18:53, Murnane, Phil pmurn...@windwardits.commailto:pmurn...@windwardits.com wrote: ** Good Day, All: I'm having trouble with an AIE job and am hoping someone else may have run into this issue. I'm trying to use the process| feature to set

Re: Remedy AIE Question

Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Monday, October 08, 2012 7:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy AIE Question ** Good Day, All: I'm having trouble with an AIE job

Re: VM Processors, one or two?

Drew: Having done lots of DoD work over the years, I'd recommend that you battle for the extra CPUs right up front. The first time any decision-makers see the system they'll not be pleased if it takes 30 seconds to open an Asset record or 25 minutes to reconcile a discovery data set. A first

Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

Howard: While doing something completely different, I ran across this web page: http://www.sap.com/solutions/sme/business-intelligence-crystal-solutions/sap-crystal-server/requirements.epx -- read the part about SAP Crystal Viewer; it may be exactly what you're looking for. --Phil From:

Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

Howard: First off, really glad you're feeling well enough to Remedy again. :) Check this out -- it seems promising: http://wiki.sdn.sap.com/wiki/display/BOBJ/Deploying+Crystal+Reports+for+Visual+Studio+2010+Runtime . HTH, --Phil -Original Message- From: Action Request System

Re: Data Management Client on Windows 7

Jamie: I've never tried Excel 2007 or later -- I keep a Windows XP virtual machine with Office 2003 specifically to run the DMT. Not much help for you, but there it is. --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.

John: Have you tried turning on some logging (API, SQL, etc) to see what work arserverd is doing? --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shiju John Sent: Monday, April 30, 2012 07:00 To: arslist@ARSLIST.ORG Subject: Heavy

Re: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.

issues are not logged in the arerror.log aswell. Regards, Shiju On Mon, Apr 30, 2012 at 2:19 PM, Murnane, Phil pmurn...@windwardits.commailto:pmurn...@windwardits.com wrote: ** John: Have you tried turning on some logging (API, SQL, etc) to see what work arserverd is doing? --Phil From: Action

Re: How-to?: Return Incident ID via HPD:IncidentInterface_Create

Todd: Try something like: Set Fields Data Source: Server Server Name: [your server name] Form Name: HPD:IncidentInterface_Create Qualification: '1' = $LASTID$ If No Requests Match: Set fields to $NULL$ If Multiple Requests Match: Use First Matching Fields Map: [my field] = $Incident Number$

Re: Form export and import - renaming

John: How about scripting the creation of the similar form? You could use Java, Perl, Python, or maybe even just a shell script using the driver program. Have the script do the File--Save As. Not quite a fully functional solution, but maybe the seed of one. --Phil From: Action Request

Re: Column Sort on Vendor Form

Frank: I vaguely recall something like this happening to me years ago. The workaround was to get the DBA to change the database view to contain a space character when the data would have been null. If it's a numeric column, we asked the DBA to put zero instead of null. Maybe this would work

Re: Column Sort on Vendor Form

it work with ARDBC plugin related vendor form where the data is not actually stored in the form? Joe -Original Message- From: Murnane, Phil Sent: Friday, April 06, 2012 9:04 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Column Sort on Vendor Form Frank

Re: Extremely strange bug related to table field refresh..

Joe: IIRC, Doug Mueller mentioned that IE9 had a quirk or two and that some help could be had by editing a .properties(?) or a .css(?) file. Maybe search a bit through the archives? --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk

Re: Extremely strange bug related to table field refresh..

Joe: The thread was “Re: BMC's Future on the horizon.. IMHO” from back in November 14-15, 2011. --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 19, 2012 14:35 To: arslist@ARSLIST.ORG Subject: Re:

Re: Solid State Hard Drives

Peter: I have a habit of keeping a resource monitor (Windows 7 Resource Monitor or CentOS GNOME widget) running on my laptop at all times and of never using the host OS to do anything except run VMs. Given sufficient RAM (8GB seems adequate), I've found that the hard disk is almost always the

Re: My first 7-up question

Lars: Welcome back - some of us old timers remember you. :) IMO, the Data Management Tool provides basic functionality and is reliable. It's build around a combination of Windows .bat (.cmd?) files, Microsoft Excel macros, and ARS workflow, and any of these three can be enhanced as desired.

Re: 7.6.04 SP3 - SW00391781

Misi: :D Good catch! Maybe BMC has advanced technology from space aliens that allows them to improve the efficiency of such queries? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent:

Re: ARS 7.6.03 performance problems

Larry: It's possible there's a memory leak in the particular version of the server demon you have. Patrick's thought about patch levels is a good one - if that ...Build 001... means patch 001, then you should download and install the latest patch. August 2010 seems a bit old to me. HTH,

Re: ARS 7.6.03 performance problems

Larry: How much memory is the server demon using before the slowdown and then during the slowdown? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L G Robinson Sent: Thursday, December 29, 2011 19:37 To:

Re: Ubuntu 11.10 Server 64 Bit

Samuel: I've done it on CentOS (a no-paid support clone of Red Hat), but I don't know if it would work on Ubuntu, with its Debian roots. HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Samuel J Albury III

Re: Email Error Message 362

Mark: You might also check whether /var/tmp is out of space. --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza [jdso...@shyle.net] Sent: Monday, November 14, 2011 13:39 To: arslist@ARSLIST.ORG

Re: Vertical Navigation Field

LJ: Adding to Claire’s good suggestion, I’ve started routinely clearing my browser cache every time I flush the mid-tier cache. It seems to help a little (not always, though). FWIW, --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: Remedy on Demand - integrations

John: As long as you're using standard API clients, then OnDemand is no different than on-premesis -- it's just some application mid-tier servers at the other end of a network (a VPN, usually). For each integration, though; you'll have to open a change ticket with the OnDemand engineers so

Re: Opp Cats Prod Cats for 7.6.04

Mike: Search the arslist archives (http://listserv.rbugs.com/cgi-bin/wa.exe?S1=arslist) -- you'll find lots of good guidance on the subject. Recently the age old debate - categorizations thread comes to mind. HTH, --Phil -Original Message- From: Action Request System discussion

Re: CMDB Relationship Docs

Frank: There are .html files in the CMDB installation folder that describe the classes; what they are and some tips as to what they are not. Also, later versions (7.6.5+, IIRC) have descriptions in the Atrium Core Console's Class Manager (buried a few pages deep). HTH, --Phil From: Action

Friday Humor

All: I received an email this week requesting a report of all upcoming scheduled and unscheduled maintenance. :) --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com

Re: Adding Custom Attributes to Base Element

Doug: As always, thanks for sharing your knowledge. --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug [doug_muel...@bmc.com] Sent: Tuesday, July 26, 2011 11:19 To: arslist@ARSLIST.ORG Subject: Re:

Re: ITSM 7.6.04 and IE 6 - overview console picking up incorrect user

Raido: Did you already try flushing the Mid-Tier cache, also? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raido Oja Sent: Monday, June 13, 2011 11:14 To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 and IE 6 -

Re: XCOPY in Filter Run Process

Bruce: Don't forget that if arserver.exe is running under the local System account that it won't be able to access any network shares. I'd think this would have returned an error, but it couldn't hurt to check. FWIW, --Phil -Original Message- From: Action Request System discussion

Re: Java plugin server fails to start on 7.6.04

Misi: Anything different in the Java environments on the two servers (CLASSPATH, max/min memory, LD_LIBRARY_PATH)? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, April 29, 2011

Re: notification on work info update

All: We've had multiple customers wanting this same customization over past few years, including the needs attention flag. I'd recommend against delaying bug fixes to add these features :), but they should be high on the to-be-added list. A form with records containing stop words would be

Re: ARS 7.6.04 Form Overlays - nextId increments

I'm guessing you're right, Misi. I tried to query a CTM_People__o view once, and couldn't. Perhaps the record in the arschema table is primarily to support deleting an overlay? --Phil -Original Message- From: Action Request System discussion list(ARSList)

Re: ARS 7.6.04 Form Overlays - nextId increments

Misi: I just checked an export of some custom workflow, and even workflow attached to custom fields on an overlay form+view reference the form name without the __o. If we think of the features delivered by ARS as a stack, with higher-level features dependent on lower-level features (similar to

Re: field not really deleted

Christoph: If you haven't already done this, try: delete the field save the form add a new field with same ID save the form What version of ARS are you using? --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wagner, Christoph Sent: Friday,

Re: BMC supportweb - Session Timeout/Invalid Session Errors

, Murnane, Phil pmurn...@windwardits.commailto:pmurn...@windwardits.com wrote: ** Axton: I had an ongoing issue with BMC's support site a while back, and these are the suggestions they gave me: Please try with the below settings with IE8: 1. Under Internet Options =Security Tab =Trusted Sites

Re: BMC supportweb - Session Timeout/Invalid Session Errors

Axton: I had an ongoing issue with BMC's support site a while back, and these are the suggestions they gave me: Please try with the below settings with IE8: 1. Under Internet Options =Security Tab =Trusted Sites =Please add http://*.bmc.com and https://*.bmc.com sites in trusted site

Re: ITSM 7.5 Installation

Gopal: I'm pretty sure recent ITSM versions do not support multiple installs on the same OS instance. Regardless of whether it would work or not, I'd recommend a separate instance of the OS anyway. I've used database copy/restore in combination with either VM copy or clonezilla copy for the

Re: Slow - Preconfig Stack 764 - Sandbox

Terje: Does the slowdown persist beyond the first hour (or two, maybe) after starting up the Remedy services? I've seen Tomcat activity cause 1-2 hour slowdowns when the services are first started (this was on a combined application/mid-tier VM configuration), but after that time the

ITSM ...Workflow Folders

All: I'm trying to reduce the size of some of my VMs - does anyone know if it's okay to delete the various ...workflow folders under the ITSM install folder after the installation is finished? They're taking up several GB of disk space. Thanks for Any Responses! --Phil

Re: Error 332, 330, and 301, v7.6.4

Drew: Back in the day, when Roles and Computed Groups were still pretty new, I'd have this happen every once in a while for non-Administrator group logins. I never did find a really good fix for the issue back then, but sometimes performing a Modify on the relevant Role records would help.

Re: **********Help with ARWARN [8911] ************

Enslin: Why form TEST:Dev-QA:AccessPerUser on first run and form MWEB:Dev-QA:AccessPerUser on second run? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Enslin Van Blerk - MWEB Sent: Wednesday, March 30, 2011

Re: Floating users get a floating write token on read operations

Conny: I'd suggest turning on Filter (and maybe API SQL) logging and re-testing with driver to see if there is any On Get workflow firing that might be updating something. Maybe password management is involved? FWIW, --Phil From: Action Request System discussion list(ARSList)

Re: ARInside 3.0.2 released

Axton: Muchas Gracias! --Phil From: Axton [mailto:axton.gr...@gmail.com] Sent: Thursday, March 17, 2011 01:12 To: arslist@arslist.org Cc: Murnane, Phil Subject: Re: ARInside 3.0.2 released The site is now available. Sorry for the inconvenience. Axton On Wed, Mar 16, 2011 at 10:05 AM, Murnane

Re: ARInside 3.0.2 released

John, et al: It appears that the arinside.org web site is down? Just trying to download the latest version. Thanks for all your hard work on our behalf! --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Conny Martin Sent: Friday, March 04,

Re: Problem installing russian ARS/ITSM 7.6.04 on 64bit Win2008/MS SQL 2008

Dmitry: IIRC, there's a tech note in BMC's knowledge base that may help here. Search for AIS. Also, there's something in the Release Notes about a known AIS error that might be relevant. HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList)

Re: Tomcat on Windows Server 2008 R2 64bit with IIS

All: Just for posterity's sake, there is a minor change to these steps if 64-bit Java is being used, which is now supported for ARS 7.6.04: Skip the Enable 32-bit applications... step -- if this step is performed, then IIS won't be able to load the 64-bit Jakarta ISAPI redirector (at least I

Re: Development environment refresh with Production - Guidlines

Vaibhav: The most common way I've seen to copy a production server to development is by either database backup/restore (for MS SQL) or expdp/impdp (for Oracle). Just backup/export from the production server database and restore/import to the development server database. You might have to

Re: Java Developer needed for full time job in Chicago, IL. Must have BPEL, ESP, and Oracle experience and be a US Citizen or Green Card Holder

David: We respectfully request that you keep posts to the ARSlist limited to topics related to the family of BMC Remedy AR System and related products. There are many, many more suitable places on the internet for Java Developer Wanted postings. Thank You, --Phil From: Action Request System

Re: DNS entry for Server Group

Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Murnane, Phil Sent: Thursday, November 11, 2010 1:07 PM

Re: ARERR 1900: No Applications in Application List

Elry: I've run into something similar where the links are displayed but don't work when clicked. In our case it was a Windows security policy for IE that was the root cause. Our fix in Windows Server 2003 was to enable Active Scripting in the policy under Computer

Re: Integration between Remedy and IBM Rational Doors

Nyall: I’ve never heard of a direct integration, but if Doors stores its data in a SQL schema, then you could build a bi-directional sync using AIE. AIE also works with XML and CSV files, so if Doors can export/import either of these on a scheduled basis, then you could build an integration

Re: DNS entry for Server Group

] On Behalf Of Murnane, Phil Sent: Thursday, October 28, 2010 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: DNS entry for Server Group Funny you should mention this Christopher, I just had to do the same thing for a client. It seems the normal configuration is to point all ARS clients (user tool, mid

Re: DNS entry for Server Group

System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Murnane, Phil Sent: Thursday, November 11, 2010 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: DNS entry for Server Group Christopher: Did you ever get you 7.6.03 server group to fail over properly? I have a customer that's

Re: Validating an ACTL Run-If statement against a search type menu value

Data validation is usually better handled with filters instead of active links. That being said, the general approach is 1st form: Add (or identify) a scratch character field (scratch_char) 1st filter On submit, on modify, on merge Run if: [leave blank] 1st action Set fields from

Re: DNS entry for Server Group

Funny you should mention this Christopher, I just had to do the same thing for a client. It seems the normal configuration is to point all ARS clients (user tool, mid-tier, API, etc) to the load balancer alias name, which is also the name of the server group. The load balancer then does its

ARS 7.1 and ITSM 7.0.03 Server Group Build

All: This is my first time building a server group, and I have a question: after installing ARS 7.1 on servers A B, do I then configure the server group and proceed with Email Engine (EE), Flashboards (FB), etc install giving the server group name to the installers; or do I install EE, FB,

Re: ARS 7.1 and ITSM 7.0.03 Server Group Build

more guaranteed to get proper failover if there is a problem with one of the hosts or something. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Friday, August 20, 2010 8:40 AM To: arslist

Re: Hammingbird SearchServer Installation

Moe: Installation steps are listed in the RKM 7.2 patch 003 ReadMe (RKM7.2.00.003-ReadMe.pdf), and are also probably in later versions of the RKM Install and/or patch documents. HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList)

Re: RKIM 7.2 Kills Tomcat Service

Check the BMC KB for an article about certain libs that have to moved around on the filesystem when running rkm and midtier on the same host. I don't remember the exact libs/folders, but what happens is that the midtier app loads a lib as private, and then when rkm needs the lib, it can't be

Re: RRR|Chive ARRERR 311

Jennifer: Some of the ARS API .dll/libraries have been undergoing rapid evolution in the last few months. If you've applied any patches since the time when it used to work, perhaps the new APIs have a defect? You could try getting either the latest, or one version older from BMC's support

Re: Detect QBE Search

Chad: Hey Chad Matt, it's an SSDS/BTG reunion. :) Could you use a combo of 1st approach and 2nd approach such that 2nd approach doesn't activate when a stored query is passed, but does activate in all other circumstances (('tag field' != bypass uppercase) OR ('tag field' = $NULL))? Just a

Re: Run Process produces empty data file

John: When you ran your successful test from the command line, did you login to windows with the same ID that AR System runs under? If not, you may be seeing a permissions issue. Just a Thought, --Phil -Original Message- From: Action Request System discussion list(ARSList)

  1   2   >