My customer has requested 2 customizations on the Request Entry Console.
1. When you hover a popular Knowledge Article, they want the Title of the KA
to Display. It currently reads "Popular Knowledge Articles" Same thing with
the Popular Requests.
2. The icons next to the popular
gt;> manifested as ridiculously slow reports, which our DBAs said were because
>> of row locking. This setting fixed that issue for us. I don't recall for
>> sure, but there may have a been database setting to go along with that. We
>> are on ARS/SRM/ITSM 8.1, with a SQL Server d
r us. I don't recall for
> sure, but there may have a been database setting to go along with that. We
> are on ARS/SRM/ITSM 8.1, with a SQL Server database.
>
> -Thad
>
> BMC Docs:
> ==
> https://docs.bmc.com/docs/display/public/ars81/ar.cfg+
> or+
with that. We
are on ARS/SRM/ITSM 8.1, with a SQL Server database.
-Thad
BMC Docs:
==
https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options+S-Z
Select-Query-Hint
Text to use in a query hint in the WITH clause of a SELECT statement when
queries are supplied
Dinesh,
I've never been too much on the application side of thingsa quick
filter log should show you what workflow is pushing to that form which
might give you a better idea of 'why' :)
On Mon, Mar 26, 2018 at 1:56 PM, Dinesh Kumar <guru...@gmail.com> wrote:
> We are in ARS 8.1 SP
We are in ARS 8.1 SP1 and SRM 8.1.
Why we are updating the SRM:ProcessDefinitionTemplate_Base form for every
service request creation ?
Thanks,
Dinesh kumar.
On Mon, Mar 26, 2018 at 9:48 PM, LJ LongWing <lj.longw...@gmail.com> wrote:
> You might try looking for an arexception
M, LJ LongWing <lj.longw...@gmail.com>
>>> wrote:
>>>
>>>> Well, for #1, you are issuing a query to the db that's not returning in
>>>> the 120 second timeoutfor #2 you are getting disconnected from the
>>>> DBbot
tting disconnected from the
>>> DBboth scenarios are pointing to a DB that is either overwhelmed, or
>>> under performing...I would highly recommend working with your DBA to figure
>>> out what's happening at the DB level first.
>>>
>>> On Mon, Mar 26, 2
rking with your DBA to figure
>> out what's happening at the DB level first.
>>
>> On Mon, Mar 26, 2018 at 11:52 AM, Dinesh Kumar <guru...@gmail.com> wrote:
>>
>>> Hi All,
>>>
>>> We are facing below issue in our environment which causes a hig
gt;>
>> We are facing below issue in our environment which causes a higher impact
>> and Business critical.
>>
>>
>>
>> SRM Fulfillment requests are not getting generated.
>>
>>
>>
>> The requests are getting struck in the *CAI Event
highly recommend working with your DBA to figure out
> what's happening at the DB level first.
>
>> On Mon, Mar 26, 2018 at 11:52 AM, Dinesh Kumar <guru...@gmail.com> wrote:
>> Hi All,
>>
>> We are facing below issue in our environment which causes a high
what's happening at the DB level first.
On Mon, Mar 26, 2018 at 11:52 AM, Dinesh Kumar <guru...@gmail.com> wrote:
> Hi All,
>
> We are facing below issue in our environment which causes a higher impact
> and Business critical.
>
>
>
> SRM Fulfillment requ
Hi All,
We are facing below issue in our environment which causes a higher impact
and Business critical.
SRM Fulfillment requests are not getting generated.
The requests are getting struck in the *CAI Events* form in the Running
status for all the events (SRM_OUT_RESTART_SR_SUBMIT
behalf of Advant, Prajakta
<prajakta_jo...@bmc.com>
Sent: Wednesday, January 31, 2018 4:48 AM
To: ARSList
Subject: RE: Adding WorkLog on SRM Submit.
Hi,
I agree with Carl's suggestions.
But would like to understand the use case of mapping such data in the Work info
fields at the time of creati
Of Kevin M
Candelaria
Sent: 23 January 2018 21:34
To: ARSList <arslist@arslist.org>
Subject: Re: Adding WorkLog on SRM Submit.
Carl, Thanks, that's the route I wanted to take and basically set a
qualification to only do this on Self Service reported sources incase someone
applies a te
From: ARSList <arslist-boun...@arslist.org> on behalf of Carl Wilson
<carlbwil...@gmail.com>
Sent: Tuesday, January 23, 2018 10:43 AM
To: 'ARSList'
Subject: RE: Adding WorkLog on SRM Submit.
Hi,
A couple of suggestions:
* You can map the values into a Service Reque
.
--
Kind Regards,
Carl Wilson
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin M
Candelaria
Sent: 23 January 2018 14:56
To: ARSList <arslist@arslist.org>
Subject: Adding WorkLog on SRM Submit.
Hello Listers,
I am won
Hello Listers,
I am wondering if anyone can point me in the right direction, I have an SRD
that creates an incident and I have the user inputs showing up in Summary of
the Incident it creates an the notes field.
I would like to have that same information instead show up as a worklog, I
SRM 8.1.02
I want to use a standard SRD not an AIF. One of my questions is Enter Start
Date. I would like to have the End Date on my SRD automatically set to 4 hours
after the Start Date. This doesn't appear possible with configuration using
triggers or am I missing something? I know I
ing...@btfinancialgroup.com>
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajat Sharma
Sent: Friday, 29 September 2017 8:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Srm AIF form
**
Yes, I did
On Sep 29, 2017 2:04 PM, "Chris Jones&
AM, Rajat Sharma <rajatcome...@gmail.com>
> wrote:
>
>> **
>> Hi Team,
>>
>> I am trying to add/modify existing fields in already created AIF. I am
>> able to see the changes in dev studio but unable to see the changes in the
>> SRM form in Mid tier. I
I am
> able to see the changes in dev studio but unable to see the changes in the
> SRM form in Mid tier. I also tried changing the backend mapping in the SRD
> questions and mapping sections but no help.
>
> Can you experts please let me know the exact steps to modify the existing
> backe
Hi Team,
I am trying to add/modify existing fields in already created AIF. I am able
to see the changes in dev studio but unable to see the changes in the SRM
form in Mid tier. I also tried changing the backend mapping in the SRD
questions and mapping sections but no help.
Can you experts please
Hello listers,
Has anybody worked on migrating from Cisco Prime Service Catalog(originally
Newscale Request Center) to BMC SRM?
Regards,
Maheshwari L
Sent from BlueMail
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Did you have at currency ratio defined ?
Regards,
Vaibhav
On Wed, May 25, 2016 at 9:02 PM Rod Harris <r...@smapps.com.au> wrote:
> **
> Hi All,
>
> I'm using SRM in ITSM 9.1 and I'm finding I get a null pointer violation
> whenever I change the price of an item from USD t
Hi All,
I'm using SRM in ITSM 9.1 and I'm finding I get a null pointer violation
whenever I change the price of an item from USD to some other currency. The
SRD won't save unless the currency is USD.
Has anybody else found the same?
I have a workaround in that I adjust the filters checking
Hi Team,
We have an article for which Internal Usage is Set to YES, that article is
getting visible in SRM Entry console for END USERS/SRM USERS which is not
expected.
Kindly suggest how the issue can be fixed!
Regards,
-Babajan
> We are facing an issue with SRM Group Approval issue. Below are the
> details about the issue:
>
> 1. SRD is configured with Approval Type = Group and selected the Support
> Group
> 2. There are a few people having request approver functional role under
> the Support Group
approval has
> the correct qualification and references. That will help you track down the
> issue.
>
> Regards,
> Chetan Shinde
>
> On Wed, Feb 10, 2016 at 7:43 AM, babajan baig <moghul.b...@gmail.com>
> wrote:
>
>> **
>> Hello Team,
>>
>> We are fa
t; Please check if the approval chain configured for the Group approval has
>> the correct qualification and references. That will help you track down the
>> issue.
>>
>> Regards,
>> Chetan Shinde
>>
>> On Wed, Feb 10, 2016 at 7:43 AM, babajan baig <moghu
the correct qualification and references. That will help you track down the
>> issue.
>>
>> Regards,
>> Chetan Shinde
>>
>> On Wed, Feb 10, 2016 at 7:43 AM, babajan baig <moghul.b...@gmail.com>
>> wrote:
>>
>>> **
>>> Hello Team,
>
Hello Team,
We are facing an issue with SRM Group Approval issue. Below are the details
about the issue:
1. SRD is configured with Approval Type = Group and selected the Support
Group
2. There are a few people having request approver functional role under the
Support Group.
3. When the request
company/partner-it-inc-> [ZA104088556]
<https://www.youtube.com/user/partnerITSM>
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Thursday, November 05, 2015 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Interface Cr
Hi,
The SRM interface form is not designed to accept question answers, so it
can only be used to invoke a simple request.
If you require to map variables through, you need to use the CAI interface
form to populate the variables and trigger the associated actions that
would occur when invoking
ARS 7.6.04
SRM 7.6.04
I am sure this is a beginner's question so I apologize up front.
Scenario
I have a basic PDT with a condition. The question is "Is the Sky Blue", if Yes
it will create an Incident, if No it will create a Work Order.
When I submit a request through the Req
Hi all,
Need help on following.
We are planning to upgrade from SRM 8.1 to 8.1.02 patch 1.
Currently our ARS on 8.1.02 patch 1 and CMDB is on 8.1
While going through docs I found following note.
-
To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to
8.1.02 before
Lisa,
With the user you are logged in as, can you do the same last name search on the
People form without filling out the company? Similar results or do you see all?
Sent from my iPhone
On Aug 10, 2015, at 10:42 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
lisa.kemes@dla.mil wrote:
Subject: Re: SRM 8.1 SP2 On Behalf Of Issues
**
What is the max query set to? Did you tried setting it to 0 and has same result?
Just wanted to understand the returning SQL not return result based on max
query parameter set.
Regards,
Vaibhav
On Mon, Aug 10, 2015 at 9:42 AM Kemes, Lisa A DLA
may need to get BMC to try to explain this to me, maybe it's a defect?
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, August 11, 2015 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 8.1
8.1 SP2 AR System and Oracle Database.
I created a On Behalf Of setting that uses Global for Requested by and
Requested For, so I should see all users when I search on a last name correct?
I don't, I only see a fraction of the amount of users I should see when
searching on the last name
What is the max query set to? Did you tried setting it to 0 and has same
result?
Just wanted to understand the returning SQL not return result based on max
query parameter set.
Regards,
Vaibhav
On Mon, Aug 10, 2015 at 9:42 AM Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS lisa.kemes@dla.mil
Hi Brad,
To achieve this functionality we need to follow below steps:
1. We can achieve this using AIF forms in SRM , which contains design of Login
form as you required.
2. We need to create manual workflows for this.
3. On AIF form we need to take all these login form fields , and one 'forget
Good day all
Hope everyone is doing ok
Just wanted to find out if anyone out there has developed a solution where
a use can reset their password from the SRM Request login screen?
Something along the lines that they enter their username, click on a
Forgot my password link which then either does
Anyone had success migrating custom AIF Services from SRM 2.2 to 8.1? If
so, what steps were taken to minimize any manual recreation of objects?
Thanks
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Where
Wilson
http://www.missingpiecessoftware.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Veronica Soriano
Sent: 18 March 2015 21:28
To: arslist@ARSLIST.ORG
Subject: SRM Product Orderinig Feature
Has anyone
Has anyone implemented the SRM Product Ordering Feature. I prototyped this
feature and it looks promising for one of my customer's requirements. Just
want to see if there are any issues I should be aware of. Thank you
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: SRM Surveys Multi-Tenancy
ARS 8.1.01
ITSM 8.1.01
SRM Surveys have been successfully turned on.
My question is regarding SRM Surveys Multi-Tenancy. The issue I have is the
inability to use separate Survey Questions by Company in our Multi-Tenancy
ARS 8.1.01
ITSM 8.1.01
SRM Surveys have been successfully turned on.
My question is regarding SRM Surveys Multi-Tenancy. The issue I have is the
inability to use separate Survey Questions by Company in our Multi-Tenancy
environment.
I know that singularly, a Survey can be attached to a SRD
Has anyone having MS-SQL 2008 and ARS 8.x on Windows updated their SQL
servers to SP4? Any issues with SP4? Wanted to confirm before installing the
8.x suite on MS-SQL 2008 Express with SP4..
Joe
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Hi Onkar,
Please let us know if you could find any solution to you problem. If YES,
could you please share the solution!
Thanks in advance.
On Wed, Dec 31, 2014 at 3:46 PM, onkar shinde onkarbshi...@gmail.com
wrote:
**
Hi Experts,
I am trying to develop the SRM approval chain for Client's
Hope you liked the doc :)
Actually if you attended my Wwrug2013 breakout you had more info on some
modifications on skinning and identifying srm resources for example skinning
the service request list.
And if you attended the BMC Engage 2014 one you had more goods like calling
active links
I have been searching and cannot find how to modify the following:
On the SRM Request Entry portal (where the user can browse to submit from
posted SRDs) on the Browse frame, the label is Available Services. The top
SRD is by default selected. My customer wants the label Available Services
Funny, I've been looking at modifying SRM and am working on something related
to it right now, and happened to come across the solution to at least part of
your request:
https://communities.bmc.com/docs/DOC-23501
Basically, you'll have to edit the jar file attached to the Data Visualization
: Re: SRM Request Portal
Funny, I've been looking at modifying SRM and am working on something related
to it right now, and happened to come across the solution to at least part of
your request:
https://communities.bmc.com/docs/DOC-23501
Basically, you'll have to edit the jar file attached
To: arslist@ARSLIST.ORG
Subject: Re: SRM Request Portal
Hope you liked the doc :)
Actually if you attended my Wwrug2013 breakout you had more info on some
modifications on skinning and identifying srm resources for example skinning
the service request list.
And if you attended the BMC Engage 2014 one
and version ?
SRM 8.1.02 all locale install on windows 2008 R2 and SQL 2008 R2 Unicode DB
takes approximately 3 hours.
On UNIX, it should take more time.
Thanks,
Vivek
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Hi Rick,
Can you please mention few details:
1] Whether you are doing a fresh install or upgrade ?
2] How many locales are you are installing ?
3] Which Database and version ?
SRM 8.1.02 all locale install on windows 2008 R2 and SQL 2008 R2 Unicode DB
takes approximately 3 hours.
On UNIX
Hi,
Can anyone who's run the 8.1.02 SRM installer tell me approx. how long
it runs?
Thanks,
rp
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Where the Answers Are, and have been for 20 years
Hi RP,
Usually it takes 20 to 30 minutes, depends on your configuration.
Regards,
Chetan Wagh
On Jan 7, 2015 9:40 PM, Rick Phillips r...@netfirst.com wrote:
Hi,
Can anyone who's run the 8.1.02 SRM installer tell me approx. how long
it runs?
Thanks,
rp
Hi Experts,
I am trying to develop the SRM approval chain for Client's one requirement.
Here is the scenario:
1. There would be 2 designated approvals for each SR. (Level wise, they
should approve one after another and then only SR should get initiated)
2. If end user enters any approver's name
Hi Kathy
You can relate service targets to SRDs from the SLM tab on the SRD form. Is
that what you are looking for or are you asking about the run-time service
requests and tracking service targets attached to them?
Pam
Hi,
Does anyone know how to view the SLT (SLM) associated with an SRD?
I am not seeing the details within the SRD.
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Where the Answers Are, and have been
If there are any users who are interested in having their MyIT or SRM work
with Kinetic — please contact me off list.
Thanks,
-John
--
*John Sundberg*
Kinetic Data, Inc.
Your Business. Your Process.
651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I
Hi Experts,
Any thoughts on below query.
Regards,
Raj
On Wed, 20 Aug 2014 22:47:23 +0530 rajesh wrote
Hi All,
We have a requirement of moving all the Services from our Current Product
(Cisco Request
Center)
to BMC SRM.We have Close to 200 services which needs to be migrated to BMC SRM
All,
We have a requirement of moving all the Services from our Current Product
(Cisco Request
Center)
to BMC SRM.We have Close to 200 services which needs to be migrated to BMC
SRM.
I would appreciate if you can provide insight on the same as i do not want
to build 200
Services
*** newScale does not hold their data in a structured easy to read way.
*** much of newScale is done in “javascript” … it doesn’t convert nicely to
a structured system like SRM.
You asked how to convert to SRM — which I am unable to comment.
However - you asked a 2nd time …
so
Rajesh,
You are talking 2 completely different products and SRM has it's own world of
complexity built in. I hate to say it, but you're going to have to build these
out. You may be able to build a spreadsheet and create just the SRD's but I'm
not sure if that really buys you anything since you
Thanks Tauf Experts,
I thought same as building SRD's from scratch would be best bet.
Thanks!
Raj
On Tue, 26 Aug 2014 22:35:27 +0530 Tauf Chowdhury wrote
**
Rajesh,You are talking 2 completely different products and SRM has it's own
world of
complexity built in. I hate to say
I second this recommendation. I have 10-15 customers to whom I've sold Kinetic
Request. These tend to be customers who are doing more complex types of tasks
and who have more robust interface requirements. I have also sold SRM - It has
improved significantly in the last few years
Hi All,
We have a requirement of moving all the Services from our Current Product
(Cisco Request Center)
to BMC SRM.We have Close to 200 services which needs to be migrated to BMC SRM.
I would appreciate if you can provide insight on the same as i do not want to
build 200 Services
manually
Hi,
We have a requirement to create SRDs.
The info that I received from our team::
- New service Tier 1, Tier 2, Tier 3 Category
- The name of the Service requested
- The support group details
- A Work order needs to be created.
Is there any info missing that I need to create the SRD?
Happy Friday!
I'm working on revamping the SRM form I built for on-boarding and am in the
process of converting it to an Advanced Interface Form to make it even cooler.
In the current implementation, I have drop-down menus to select whether you
want a desktop or laptop, a few hardcoded
Our customer ask us to create an user able to display all Requests open for a
Company.
What's profile must use?
Can you help me ?
Thanks in advance.
Pietro
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Hello all,
Looking for guidance. Does anyone know how to map Questions Text, and Question
Responses to the SR Details field, to push to an Incident during Service
Request creation?
I have fairly large SRDs, 15+ questions, and, when I do the advanced mapping, I
want labels in front of the
Hi,
You are very limited with what you can do with the interfaces for SRM. The BMC
Communities has a plethora of information on what you can and cannot do and how
to do it.
The best way if using an external program would be to show the service in a
frame utilising a direct link and OOB
Hi Experts,
I am tryint to create API program for services in SRM but finding it difficult
to figure out how? Which form should I refer to list the services available in
SRM?
How about the fields? Each service will have different fields, how can I show
these fields in my API UI?
Please help
When executing a Deployed SRD through SRM Request Entry, we get:
Error during loading document
The syntax of this message must have been translated from French, but
English aside, I believe this is a result of a corrupted questions,
variables or something else.
Can anyone point to a scientific
Hi Team,
We created SRD for the specific company and we created an entitlement for
other companies also . For example 3 or 4 companies needs visibility of the SRD
in Request Entry.
But we are not able to see the SRD , if we login as some other company , which
we already add that company
| Learn more
at nttdata.com/americashttp://www.nttdata.com/americas
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Nagaramu
Sent: Friday, April 11, 2014 9:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Having issues with SRM Entilement
**
Hi,
I
Give them restricted access and select unrestricted button
Try again
Sent from my iPhone
On Apr 11, 2014, at 9:36 PM, Karthik Nagaramu karthiknagar...@gmail.com
wrote:
**
Hi,
I believe for SRD row level security also applied. The end user need to have
access to srd company and
Of Karthik Nagaramu
Sent: Friday, April 11, 2014 9:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Having issues with SRM Entilement
**
Hi,
I believe for SRD row level security also applied. The end user need to have
access to srd company and entitlement. I have seen this behavior. Probably
Good morning,
We're working on a plan to allow SRM to accept data from external applications
being passed to a form. This may be a wild goose chase but I thought I'd get
input from here to see if anyone has done something like this.
Basically, we have some JavaScript to enable a listener
What about using a web service? I haven't played with SRM other than a prelim
run a couple of years ago but its worth a shot and also already built into
Remedy.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February
I looked into that recently. Unfortunately the web service for SRM doesn't
include any way of mapping to questions. What we're trying to do is have our
identity management system kick that creates IDs kick off a request to our
hardware and software request form (which is in Remedy) but since
The problem is that this is an SRM form rather than an AR System form. These
are generated on the fly and use some sort of GUIDs, I assume related to the
record in the database that the question is tied to rather than hardcoded field
names. The same would apply to Active Links. While
Sorry my reply does not help you anyway but it relates to this context.
Seems like BMC is taking simple and faster approach of moving away from
native remedy where ever it needs flexibility/ease instead of improving the
arsystem platform to align with ongoing gui/workflow demands
More and more
Good morning Remedy Listers
Got a strange one... we can't recreate the issue and it happens randomly for
various Users.
So here's the deal:
User enters a Service Request that's linked to a Change Request Template -
which uses the -Global- Process Flow.
With the Global process flow - a newly
ARS 7.6.04 SP4
SRM 7.6.04 SP4
Multi - Tenant Environment
Requirement: I need to create an SRD that is visible to all companies that
creates a change that uses a pre-defined change template. When you create the
AOT with an application template it forces you to pick a company. Therefore I
status if no
Change Manager information is provided on Change request when it gets created
from SRM application.
This transaction is getting executed with 'Change Level Business - No Impact'
Approval Configure process form record.
Hope this information wouldbe useful to you
...@hotmail.com
wrote:
**
ARS 7.6.04 SP4
SRM 7.6.04 SP4
Multi - Tenant Environment
Requirement: I need to create an SRD that is visible to all companies that
creates a change that uses a pre-defined change template. When you create
the AOT with an application template it forces you
: Re: SRM - Global SRD using an Application Template
**
Kevin,
Not sure what you tried but I've gotten it to work using a method Carl Wilson
suggested which is opening up the SRD in the base form, and adding the group ID
of the company or entitlement group in field 179.
Sent from my iPhone
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: 19 February 2014 21:52
To: arslist@ARSLIST.ORG
Subject: Re: SRM - Global SRD using an Application Template
**
Kevin,
Not sure what you tried but I've gotten it to work using a method Carl
Thanks Ravi Rai. I had figured as much. Making the changes now.
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Where the Answers Are, and have been for 20 years
Hello Kaniya,
I am interested in the position. Was is the rate of pay?
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to a form in SRM that includes data being
automatically set in the fields from an external source. Do you all know if
this would work? If not, are there any other suggestions that may work?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
Private and confidential as detailed here:
http
I am looking for a way to hide/disable the Knowledge Article section that
appears in SRM 8.1 after searching for a service. Thanks
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Where the Answers
Article link when searching for
a service on the SRM in 8.1
To: arslist@ARSLIST.ORG
I am looking for a way to hide/disable the Knowledge Article section that
appears in SRM 8.1 after searching for a service. Thanks
Hi Experts,
I am reading SRM notes and found a point where it says register application
template
https://docs.bmc.com/docs/display/public/srm81/Defining+application+object+templates
What does registering a template mean ? How about unregistered template ?
What to know the difference
A template is registered once you use it in an AOT. After it is registered, you
can't use it in another AOT.
Sent from my iPhone
On Feb 11, 2014, at 3:58 PM, Sweety sweetykhann...@gmail.com wrote:
Hi Experts,
I am reading SRM notes and found a point where it says register application
from SRM?
**
Hello all,
I am looking for a way to report MTTR of incidents with excluding the time for
which it was in PENDING status.
I think that that data is held some place on an SLA form/field, however, I
cannot find it.
This is because when you open the SLM Status details (from a closed
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