Re: [Bes-admins] BES5 Logs

2012-02-15 Thread Eggan, Mark
Ive used Screen Shot Free with success in the past. http://appworld.blackberry.com/webstore/content/11567/ Mark Eggan | ITS Help Desk / Mobile Messaging | Information Systems Specialist II (707) 259 -8142 [pc2-fundraising-emailbadgesupport]http://main.diabetes.org/goto/MarkEggan P Please

Re: [Bes-admins] BES5 Logs

2012-02-15 Thread Eggan, Mark
JL is good too! Search JL Commander if I recall... Mark Eggan | ITS Help Desk / Mobile Messaging | Information Systems Specialist II (707) 259 -8142   Please consider the environment before printing this message. -Original Message- From: bes-admins-boun...@dataoutages.com

Re: [Bes-admins] Foward SMS to Iphone

2011-10-17 Thread Eggan, Mark
Well, RIM is giving out $100.00 bucks in AppWorld credit... http://www.reuters.com/article/2011/10/17/us-researchinmotion-idUSTRE79G18320111017?feedType=RSSfeedName=technologyNewsrpc=76 Im a fan of this comment... I think it's a good start, but they are always late, he said. They are always

Re: [Bes-admins] BB issues this morning

2011-10-12 Thread Eggan, Mark
Happening in Napa, CA as well. Thanks, Mark Eggan ITS Help Desk || 707.259.8142 From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Anthony Ancheta Sent: Wednesday, October 12, 2011 7:52 AM To: A list for BES Admin's to discuss issues, etc.

Re: [Bes-admins] ok so who bought one...

2011-04-22 Thread Eggan, Mark
And to address the original question of 'from an admin's point of view'--there's not much to administer with it. there's no BES integration. This is exactly why we are not getting one. We have a few iPads in our environment (using Good Technology as the conduit to Exchange) and are

Re: [Bes-admins] ok so who bought one...

2011-04-22 Thread Eggan, Mark
259.8142 (office) From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Friday, April 22, 2011 8:18 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] ok so who bought one... And to address

Re: [Bes-admins] Blackberry vs Iphone

2011-02-28 Thread Eggan, Mark
/security/tabid/788/entryid/76044/Tren d-Mic%0Aro-Exec-Claims-Android-OS-Has-Security-Issues.aspx As another point of reference. -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Monday, February 28, 2011 3

Re: [Bes-admins] Enterprise Location Tracking

2011-01-31 Thread Eggan, Mark
Oops, wrong email thread - I apologize From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Monday, January 31, 2011 11:13 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Enterprise Location Tracking

[Bes-admins] OTA Updating and Best Policies

2011-01-28 Thread Eggan, Mark
Hello all, We have about 150 users in Exchange/BES environment. About 130 of those devices are not Corporate owned. When an individual gets an OTA update (Options - Advanced Options - Wireless Update) our BES is blocking the ability to do this. Works great for those Corporate owned folks,

Re: [Bes-admins] OTA Updating and Best Policies

2011-01-28 Thread Eggan, Mark
got installed due to the IT policy overriding this setting - From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Friday, January 28, 2011 12:02 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] OTA

Re: [Bes-admins] Can't get to Craigslist links from BB's on our BES

2010-11-01 Thread Eggan, Mark
And that puts that ticket to rest! Go Giants! Mark Eggan From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of steveaschett...@yahoo.com Sent: Monday, November 01, 2010 11:45 AM To: steveaschett...@yahoo.com; A list for BES Admin's to discuss

Re: [Bes-admins] Storing Files on Memory Card

2010-09-17 Thread Eggan, Mark
No. It cannot. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen Sent: Friday, September 17, 2010 8:36 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Storing Files on Memory Card This can be

Re: [Bes-admins] Clarification on Accounts

2010-09-08 Thread Eggan, Mark
In an Exchange environment, it does. Once the AD account is disabled Help Desk staff would generally disable, hide or delete (why delete I have no clue) the Exchange stuff. So any emails coming after this would get the undeliverable. From: bes-admins-boun...@dataoutages.com

[Bes-admins] Wiping ONLY Email/Contacts

2010-09-02 Thread Eggan, Mark
Hello all, I am trying to help out a person at our work who no longer has an active BlackBerry with our Company. We do want to wipe her old BlackBerry (personally owned, not Company owned), however she has some personal text messages on the device that she needs to '...keep on the phone and

Re: [Bes-admins] : Blackberry Bold 9700, does not show email on device

2010-08-17 Thread Eggan, Mark
No Rules set in Outlook? Delete Desktop [SYNC] and Desktop [CICAL] and Resend Service Books Have you wiped phone and account and tried again? From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Anthony Ancheta Sent: Tuesday, August 17, 2010

Re: [Bes-admins] Will The RIM BlackBerry Torch Be Able To S inge The iPhone And Android? « The Blade by Ron S chenone, MVP

2010-08-04 Thread Eggan, Mark
RIM (and ATT) are certainly trying to attract business from those Corporate folks that need the security benefits the BB has to offer and all the benefits that the iPhone/Android OS has to offer. I am in that market as I really want more from my phone other than just simply security. Will I

Re: [Bes-admins] Calendar invites coming in as emails

2010-07-28 Thread Eggan, Mark
I recall this happening a while back. From what I seem to recall, I had just moved this user to a diff. exchange store... Thank you, Mark x8142  Please consider your environmental responsibility before printing this e-mail  -Original Message- From: bes-admins-boun...@dataoutages.com

Re: [Bes-admins] Droid X

2010-07-23 Thread Eggan, Mark
I really don't mind reading them. I created a rule in outlook so they aren't flooding by any means. -- Sent from my BlackBerry - Original Message - From: bes-admins-boun...@dataoutages.com bes-admins-boun...@dataoutages.com To: bes-admins@dataoutages.com

[Bes-admins] Curve 8530 Stuck in Perpetual Boot Cycle

2010-07-23 Thread Eggan, Mark
Hey All, So this is a weird one, I might have to call for help as a few of us are simply stuck on stupid on this one. New BES user, new phone (Curve 8530 - Verizon). When we tried to activate him the first time (email and password set in Enterprise Activation), we had a message come up

Re: [Bes-admins] Curve 8530 Stuck in Perpetual Boot Cycle

2010-07-23 Thread Eggan, Mark
) Go to www.vzam.net/blackberry and go to the 8530 BB and there is a quick link above the software download that fixes it with the BB attached via USB and it goes thru a DOS exe. --Original Message-- From: Eggan, Mark To: BES Admins ReplyTo: BES Admins Subject: [Bes-admins] Curve 8530

Re: [Bes-admins] Curve 8530 Stuck in Perpetual Boot Cycle

2010-07-23 Thread Eggan, Mark
-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Friday, July 23, 2010 1:18 PM To: Bes-Admins@dataoutages.com Subject: Re: [Bes-admins] Curve 8530 Stuck in Perpetual Boot Cycle Diane: Downloading this now, this is EXACTLY what is going

Re: [Bes-admins] Droid X

2010-07-21 Thread Eggan, Mark
, 2010 at 8:14 AM, Eggan, Mark mark.eg...@countyofnapa.org wrote: Well Art...I have been trying to get these phones supported actually at our work (local County government). I can give you the reasons that Management has given us as to why we will not support them.. Manpower - we don't have

Re: [Bes-admins] Droid X

2010-07-21 Thread Eggan, Mark
Sorry, what is the acronym DAR? Thank you, Mark x8142  Please consider your environmental responsibility before printing this e-mail  -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of wrbdec...@gmail.com Sent:

Re: [Bes-admins] Droid X

2010-07-21 Thread Eggan, Mark
: Wednesday, July 21, 2010 8:34 AM To: Eggan, Mark; A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Droid X Data at Rest encryption Sent via BlackBerry by ATT -Original Message- From: Eggan, Mark mark.eg...@countyofnapa.org Date: Wed, 21 Jul 2010 08:33:31

Re: [Bes-admins] Droid X

2010-07-21 Thread Eggan, Mark
] On Behalf Of Eggan, Mark Sent: Wednesday, July 21, 2010 11:32 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Droid X On the remote wipe… This really only pertains to the iPhone – in my haste to deliver an email quickly I neglected to expound what I was referring

Re: [Bes-admins] Prevent personal Blackberries from accessing companyemail

2010-07-20 Thread Eggan, Mark
You are correct, it would be BIS - configured at the store they purchased the phone from. I was at Verizon the other day and this is the conversation that I heard... TECH:Sure, you don't need the $45 dollar (data) plan, just get the $30 buck one and Ill show you how to access your

Re: [Bes-admins] Prevent personalBlackberries from accessing companyemail

2010-07-20 Thread Eggan, Mark
use to get email. Darhl Thomason | SysAdmin | Business Technology Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com http://www.papamurphys.com From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent

Re: [Bes-admins] Can't add a user to BAS - Database thinks it alreadythere

2010-07-16 Thread Eggan, Mark
Give it a few minutes to reconcile the database. -- Sent from my BlackBerry From: bes-admins-boun...@dataoutages.com bes-admins-boun...@dataoutages.com To: A list for BES Admin's to discuss issues,etc. bes-admins@dataoutages.com

Re: [Bes-admins] Proper procedure for Blackberry changeout on BES

2010-07-15 Thread Eggan, Mark
I delete and recreate user. Only thing I don't generate an activation key, we have a small enough pool of users so I like to work with each user and gauge their level of understanding when I walk them through a wireless activation. It's so fun to see a person that spent the last ten years in

Re: [Bes-admins] Question about providers

2010-07-13 Thread Eggan, Mark
I've noticed this a lot on AT T. The customer gets a 2nd phone on their account. Then upgrades to Family Plan. At the same time, they decide to get unlimited texting. This changes their account for some reason. Of course the above happens once every couple weeks. Remember: even if

[Bes-admins] Wipe Question

2010-06-25 Thread Eggan, Mark
So I was able to send my first wipe command out today. Never really tested this in the past, having a little fun I sent a PIN Message saying This Phone will Self-Destruct in 10 seconds., off-topic but hey...it's Friday. Anyways, now I get to fill out an internal security form and noticed that

Re: [Bes-admins] Wipe Question

2010-06-25 Thread Eggan, Mark
: 650-949-6422 ext 6585 From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Friday, June 25, 2010 9:36 AM To: BES Admin Users Group Subject: [Bes-admins] Wipe Question So I was able to send my first wipe command out today. Never

Re: [Bes-admins] Wipe Question

2010-06-25 Thread Eggan, Mark
Verizon Wireless BlackBerry -Original Message- From: Eggan, Mark mark.eg...@countyofnapa.org Sender: bes-admins-boun...@dataoutages.com Date: Fri, 25 Jun 2010 09:35:52 To: BES Admin Users Groupbes-admins@dataoutages.com Reply-To: A list for BES Admin's to discuss issues, etc. bes

Re: [Bes-admins] Wipe Question

2010-06-25 Thread Eggan, Mark
AM To: A list for BES Admin's to discuss issues,etc.; glo...@aol.com Subject: Re: [Bes-admins] Wipe Question You can wipe the SD card with a wipe in the newest versions of BES. Sent via BlackBerry by ATT -Original Message- From: Eggan, Mark mark.eg...@countyofnapa.org Sender: bes-admins

Re: [Bes-admins] Wipe Question

2010-06-25 Thread Eggan, Mark
are on 5.0.1.58) Looks like it is indeed a 5.0.2 thing. Thank you, Mark x8142  Please consider your environmental responsibility before printing this e-mail  -Original Message- From: wrbdec...@gmail.com [mailto:wrbdec...@gmail.com] Sent: Friday, June 25, 2010 11:02 AM To: Eggan, Mark

Re: [Bes-admins] Wipe Question

2010-06-25 Thread Eggan, Mark
-Policy_Reference_Guide-T323212-1063796-0616124539-001-5.0.2-US.pdf page 199 -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Friday, June 25, 2010 2:29 PM To: wrbdec...@gmail.com; A list for BES Admin's to discuss

Re: [Bes-admins] iPhones overheating while connecting to an Exchangeserver

2010-06-23 Thread Eggan, Mark
Seems as if there could possibly an app that is causing this. Do the two offenders have similar apps installed? Maybe something that is going through a proxy to grab weather updates/news updates/FIFA scores etc... Thank you, Mark x8142 P Please consider your environmental

Re: [Bes-admins] iPhones overheating while connecting to an Exchangeserver

2010-06-23 Thread Eggan, Mark
x8142 P Please consider your environmental responsibility before printing this e-mail From: steveaschett...@yahoo.com [mailto:steveaschett...@yahoo.com] Sent: Wednesday, June 23, 2010 9:34 AM To: Eggan, Mark; BES Admin Users Group Subject: Re: [Bes-admins] iPhones overheating while connecting

Re: [Bes-admins] BES data plans

2010-06-07 Thread Eggan, Mark
Options / Advanced Options / Enterprise Activation. If Enterprise Activation isn't there - they aren't set up for BES. Thank you, Mark x8142 P Please consider your environmental responsibility before printing this e-mail From: bes-admins-boun...@dataoutages.com

Re: [Bes-admins] Recurring Activation messages - Update

2010-06-02 Thread Eggan, Mark
I've had the same issues, however only with Storm II users. It seems the contacts folder from Exchange are taking FOREVER (2 days in most cases) to fully sync down. Sure fire way to tell, look at the BB itself and see if the Enterprise Activation icon is still on the desk (of course a couple

Re: [Bes-admins] ATT - no more unlimited data for BlackBerry / iPhone

2010-06-02 Thread Eggan, Mark
If your users have unlimited they will be able to retain the unlimited plan. Once they downgrade, make changes etc...you lose the ability to opt back in. ATT = Devil! Thank you, Mark x8142 P Please consider your environmental responsibility before printing this e-mail From:

Re: [Bes-admins] No data connection on a phone

2010-05-10 Thread Eggan, Mark
Delete the appropriate service book on the phone - then resend service books. I have to delete Desktop [CICAL], Desktop [SYNC] and Desktop [OTASL] at times on various devices. Options Advanced Options Service Books Thanks! Mark Eggan x8142  Please consider your environmental

Re: [Bes-admins] No data connection on a phone

2010-05-10 Thread Eggan, Mark
incorrectly - BIS instead of BES... -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Monday, May 10, 2010 5:24 PM To: A_List_for_BES_Admin's_to_discuss issues Subject: Re: [Bes-admins] No data connection on a phone

Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

2010-05-07 Thread Eggan, Mark
...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Friday, May 07, 2010 3:46 PM To: steveaschett...@yahoo.com; A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] BB vs. iPhone/Android/WinMo7 Local County government…that’s your

Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

2010-05-07 Thread Eggan, Mark
-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Friday, May 07, 2010 1:08 PM To: A list for BES Admin's to discuss issues, etc.; steveaschett...@yahoo.com Subject: Re: [Bes-admins] BB vs. iPhone/Android/WinMo7 The only flaw that is holding us back from deploying ‘test iPhones

Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

2010-05-07 Thread Eggan, Mark
] On Behalf Of Eggan, Mark Sent: Friday, May 07, 2010 1:08 PM To: A list for BES Admin's to discuss issues, etc.; steveaschett...@yahoo.com Subject: Re: [Bes-admins] BB vs. iPhone/Android/WinMo7 The only flaw that is holding us back from deploying ‘test iPhones’ is the (well documented) fact

Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

2010-05-07 Thread Eggan, Mark
Yeah, I read that as well. I'd be worried about people bricking their iPhones from bad jailbreak attempts or downloading bad apps from Cydia. Thanks! Mark Eggan x8142  Please consider your environmental responsibility before printing this e-mail  -Original Message- From:

Re: [Bes-admins] Question re Synching Personal Contacts

2010-04-28 Thread Eggan, Mark
Don't have the BB sync contacts to Outlook. Contacts Options Desktop Wireless Sync (No) Is this what you are looking for? Thanks! Mark Eggan x8142 P Please consider your environmental responsibility before printing this e-mail From: bes-admins-boun...@dataoutages.com

Re: [Bes-admins] Question re Synching Personal Contacts

2010-04-28 Thread Eggan, Mark
with this setting, just not personal ones? From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Wednesday, April 28, 2010 01:39 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins

Re: [Bes-admins] What are these icons?

2010-04-27 Thread Eggan, Mark
Does the 1st image only come up when you are connected on a telephone call? Thanks! Mark Eggan x8142 P Please consider your environmental responsibility before printing this e-mail From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of

Re: [Bes-admins] What are these icons?

2010-04-27 Thread Eggan, Mark
Ah, just figured it out. Enhanced Call Audio: Call Log Options General Options Thanks! Mark Eggan x8142 P Please consider your environmental responsibility before printing this e-mail From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On

Re: [Bes-admins] Telnet via Blackberry

2010-04-22 Thread Eggan, Mark
+ 1 David. Execs at my work want iPhones. I get to tell them that we don't support them because of 'security issues'... Thanks! Mark Eggan x8142  Please consider your environmental responsibility before printing this e-mail  -Original Message- From:

[Bes-admins] Secondary Message Folder

2010-04-01 Thread Eggan, Mark
Hello All, Ran into an issue last night trying to assist an exec, thought I would pass this onto the BES list for any insight. The user created a rule in Outlook to have all emails from one certain person placed directly into a folder under the root of her Inbox (Inbox\Folder). Now when she

Re: [Bes-admins] Secondary Message Folder

2010-04-01 Thread Eggan, Mark
Message- From: Eggan, Mark mark.eg...@countyofnapa.org Date: Thu, 1 Apr 2010 08:12:37 To: A list for BES Admin's to discuss issues,etc.bes-admins@dataoutages.com Subject: [Bes-admins] Secondary Message Folder ___ Bes-Admins mailing list Bes-Admins

Re: [Bes-admins] Secondary Message Folder

2010-04-01 Thread Eggan, Mark
settings menu folder redirection Sent via BlackBerry by ATT -Original Message- From: Eggan, Mark mark.eg...@countyofnapa.org Date: Thu, 1 Apr 2010 08:12:37 To: A list for BES Admin's to discuss issues,etc.bes-admins@dataoutages.com Subject: [Bes-admins] Secondary Message Folder

Re: [Bes-admins] Does anyone Know of an issue with Google Sync andBlackberry

2010-03-24 Thread Eggan, Mark
You said if he disables BlackBerry sync the problem goes away? Is this a separate thing from Google Sync? Have him verify his time settings on Google Sync I'd suppose. This might be one of those 'need to visit' BlackBerrys Thanks! Mark Eggan x8142 P Please consider your

Re: [Bes-admins] VZW forcing users to BES plans with BESX

2010-03-16 Thread Eggan, Mark
From what I've read you can still utilize BESX with the old BIS plan. You just have to activate via the setup wizard as Enterprise Activation option won't show up in Options/Advanced Options. Mark Eggan Information Systems Specialist Ext. 8142 From:

Re: [Bes-admins] Self-activating Blackberries

2010-03-15 Thread Eggan, Mark
I've noticed BBs doing this if they got plugged into a PC that had DM on it from the previous BB. Mark Eggan Information Systems Specialist Ext. 8142 -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A

Re: [Bes-admins] HTTP 401 Errors

2010-03-02 Thread Eggan, Mark
Interesting...so the only way we can get Internet on phones at my work is by having it set to Internet Browser for both default and default MDS. Every time we configure the phones with BlackBerry Browser, users are getting 403's and 402's. So let me guess, we are having issues with MDS then?

Re: [Bes-admins] anyone else seeing delays?

2010-02-05 Thread Eggan, Mark
San Francisco is fine... From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker Sent: Friday, February 05, 2010 10:33 AM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] anyone

Re: [Bes-admins] BES Tethering

2010-01-07 Thread Eggan, Mark
Agreed on that. What people don't know about air cards is the data usage is very low for what you pay for. Whereas the BB is unlimited. Mark Eggan (707) 259-8142 (p) mark.eg...@countyofnapa.org From: bes-admins-boun...@dataoutages.com

Re: [Bes-admins] Storm II Os Question on Calendar Sync

2009-12-17 Thread Eggan, Mark
: Eggan, Mark mark.eg...@countyofnapa.org Date: Thu, 17 Dec 2009 09:48:17 To: A list for BES Admin's to discuss issues,etc.bes-admins@dataoutages.com Subject: Re: [Bes-admins] Storm II Os Question on Calendar Sync ___ Bes-Admins mailing list Bes-Admins

[Bes-admins] Storm II Os Question on Calendar Sync

2009-12-16 Thread Eggan, Mark
Hello all. We just activated our first Storm II (user owned, no apps). If anyone has a Storm II that is on their BES, could you please review a setting for me. I'm looking for Calendar Options Desktop (see screenshot #1). I am having a hard time getting the users calendar to wirelessly

Re: [Bes-admins] Storm II Os Question on Calendar Sync

2009-12-16 Thread Eggan, Mark
options one with wireless capabilities the other with none available Sent from my iPhone On Dec 16, 2009, at 1:54 PM, Eggan, Mark mark.eg...@countyofnapa.org wrote: Hello all. We just activated our first Storm II (user owned, no apps). If anyone has a Storm II

Re: [Bes-admins] BlackBerry IT Policy

2009-12-07 Thread Eggan, Mark
Why don't we have iPhones! That is the issue that we have here. The ATT network in Napa, CA isn't the best...once iPhone goes to Verizon (3Q of 2010), I know I'll get more calls on the iPhone. Just can't see a work-related issue to get iPhones working on our network. Not to mention, Im an

Re: [Bes-admins] Wiping a device

2009-11-02 Thread Eggan, Mark
DM, backup and restore Thanks! - Mark Eggan -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Kate Nicholson Sent: Monday, November 02, 2009 8:58 AM To: A list for BES Admin's to discuss issues,etc. Cc:

[Bes-admins] New 5.0 Storm OS

2009-10-28 Thread Eggan, Mark
For those of you that have user-owned BBs, are you going to be doing the OS update? The update (see thoughts below) is LOADS different from other updates. I'm reluctant to publish this on BES! Below is an email (modified) that was sent to 'The Boss' last night. Be aware that the install

Re: [Bes-admins] Internet Error 400

2009-10-22 Thread Eggan, Mark
...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Thursday, October 22, 2009 2:26 PM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Internet Error 400 Hey All, We’ve had a weird thing that has been happening lately on various phones (Verizon, Sprint and ATT

Re: [Bes-admins] PolicyQuestionfor exitingemployees with theirownBBs

2009-10-15 Thread Eggan, Mark
Ahh! I was looking all over in the Security field and couldn't locate that in the default IT Policy! Looking forward to this. I assume the default option will be NO correct?! Thanks! - Mark Eggan -Original Message- From: bes-admins-boun...@dataoutages.com

Re: [Bes-admins] Policy Question for exiting employees with theirown BBs

2009-10-14 Thread Eggan, Mark
it will push out every so often. If a device is out of contact too long it wipes automatically (which would happen if their account is removed/disabled). I don't think I'm making this up, but now you are gonna make me look it up lol Sent via BlackBerry by ATT -Original Message- From: Eggan

Re: [Bes-admins] Policy Question for exiting employees with their own BBs

2009-10-14 Thread Eggan, Mark
resources that are recovered such as drive space, mail storage space, and AD cleanliness. You’ll also have less confusion when someone asks “Did so-and-so get their account disabled?” From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark

Re: [Bes-admins] Policy Question for exiting employees withtheir ownBBs

2009-10-14 Thread Eggan, Mark
by ATT -Original Message- From: Eggan, Mark meg...@co.napa.ca.us Date: Wed, 14 Oct 2009 16:04:51 To: A list for BES Admin's to discuss issues,etc.bes-admins@dataoutages.com Subject: [Bes-admins] Policy Question for exiting employees with their own BBs

Re: [Bes-admins] Out of curiosity

2009-10-05 Thread Eggan, Mark
Was just typing that out. Another thing I do is (assuming the can place bread in a toaster and make toast) I have them call me during MY work hours and hold their hands. Knowing which device and OS level is optimal so you can say the spiel below. Once I hear the people say that they can now see

Re: [Bes-admins] sent message lagging

2009-10-05 Thread Eggan, Mark
://www.wolverineworldwide.com/ PPlease consider the environment before printing this email. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Monday, October 05, 2009 4:01 PM To: A list for BES Admin's to discuss issues, etc.; steveaschett

Re: [Bes-admins] Out of curiosity

2009-10-05 Thread Eggan, Mark
... From: Eggan, Mark meg...@co.napa.ca.us To: A list for BES Admin's to discuss issues, etc. bes-admins@dataoutages.com Sent: Monday, October 5, 2009 4:33:54 PM Subject: Re: [Bes-admins] Out of curiosity Was just typing that out. Another thing I do is (assuming

Re: [Bes-admins] Out of curiosity

2009-10-05 Thread Eggan, Mark
having to bother an admin for a re-activation. Every time a new beta OS comes out for my wife's Storm I load it on for her, and she has to call her IT department to have them setup an OTA activation... From: Eggan, Mark meg...@co.napa.ca.us To: A list for BES

Re: [Bes-admins] Out of curiosity

2009-10-05 Thread Eggan, Mark
...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Monday, October 05, 2009 3:34 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Out of curiosity Was just typing that out. Another thing I do is (assuming the can place bread

Re: [Bes-admins] BES Manager Install 4.1.6

2009-10-02 Thread Eggan, Mark
Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Friday, October 02, 2009 03:57 PM To: don.andrews_safe...@yahoo.com; A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] BES Manager Install 4.1.6 Correct

Re: [Bes-admins] BES Manager Install 4.1.6

2009-10-02 Thread Eggan, Mark
Install 4.1.6 Can BAS be used with 4.1 or only 5.0? -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Friday, October 02, 2009 04:19 PM To: A list for BES Admin's to discuss issues,etc.; don.andrews_safe

Re: [Bes-admins] Can't Receive on Blackberry

2009-09-11 Thread Eggan, Mark
This happened to us a few times. Things to check (some redundant!) - Was user moved to different Exchange Store - Is this happening with all emails? - Did you have user perform battery pull? - Resend Service Book/IT Policy?! Thanks! - Mark Eggan -Original Message- From:

Re: [Bes-admins] Policy question

2009-09-08 Thread Eggan, Mark
Are you trying to create a disclaimer or something for all signatures? Thanks! - Mark Eggan From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Tuesday, September 08, 2009 8:21 AM

Re: [Bes-admins] Curve vs. Tour

2009-08-24 Thread Eggan, Mark
The Curve had this same problem. Return it while it is under warranty. My wife has returned 2 so far... Thanks! - Mark Eggan -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Joseph C Freer Sent: Monday, August 24,

Re: [Bes-admins] Site that checks BlackBerry for Enterprise activationreadniess?

2009-08-21 Thread Eggan, Mark
You need to have a Tech Support Account to use https://www.blackberry.com/besc/dashboard/ . Information on that here - http://na.blackberry.com/eng/support/programs/technical/ Thanks! - Mark Eggan From: bes-admins-boun...@dataoutages.com

[Bes-admins] Syncing Personal Home Account (contacts, calendar etc) to my corporate BB

2009-08-17 Thread Eggan, Mark
Hello All, So an exec asked this of me. He would like to have both home Outlook items and Work Outlook items on his phone. - BlackBerry is owned by him. - Wants his personal email, calendar and contacts to appear on phone. - Also wants his work stuff as

Re: [Bes-admins] Syncing Personal Home Account (contacts, calendar etc) to my corporate BB

2009-08-17 Thread Eggan, Mark
...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Monday, August 17, 2009 12:42 PM To: wrbdec...@gmail.com; A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Syncing Personal Home Account (contacts, calendar etc) to my corporate BB

Re: [Bes-admins] Syncing Personal Home Account (contacts, calendar etc) to my corporate BB

2009-08-17 Thread Eggan, Mark
Personal Home Account (contacts,calendar etc) to my corporate BB Either way they will all end up on the server especially when in a bes environment On Aug 17, 2009, at 12:41 PM, Eggan, Mark meg...@co.napa.ca.us wrote: That was my initial thought process, doesn't DM overwrite (or amend

Re: [Bes-admins] BlackBerry Wi-Fi only provisioning

2009-08-17 Thread Eggan, Mark
Are you attempting to connect by scanning a WLAN? Thanks! - Mark Eggan From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Nguyen, Dzung T Sent: Monday, August 17, 2009 2:39 PM To: A list for BES Admin's

Re: [Bes-admins] Synching Personal DL's to Blackberry

2009-06-19 Thread Eggan, Mark
While you cannot sync DLs, you can create Groups... Thanks! - Mark Eggan From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen Sent: Friday, June 19, 2009 1:04 PM To: A list for BES Admin's to

Re: [Bes-admins] BlackBerry Third Party Application Installation Policy

2009-06-17 Thread Eggan, Mark
Risk: Some downloaded apps cause JVM errors on BBs. Thus requiring support visits, OS reloads, etc. End-Training. Users ask how these work, I shake my head and tell them RTFM. Memory Leaks. Benefits: Um Now I allow 3rd party apps on all enterprise BBs, only reason - we do not own the

Re: [Bes-admins] BlackBerry Third Party ApplicationInstallation Policy

2009-06-17 Thread Eggan, Mark
...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Wednesday, June 17, 2009 5:29 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] BlackBerry Third Party Application Installation Policy Risk: Some downloaded apps cause JVM

Re: [Bes-admins] Storm rejecting wireless upgrade

2009-06-10 Thread Eggan, Mark
If you have it tethered to the PC, you might as well download and install .148 on the client PC. It takes about 15 minutes to do the upgrade via a remote session. Thanks! - Mark Eggan -Original Message- From: bes-admins-boun...@dataoutages.com

Re: [Bes-admins] Blackberry Security Vulnerability inthe pdfdistiller

2009-06-04 Thread Eggan, Mark
...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: 2009-06-04 11:20 To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Blackberry Security Vulnerability in the pdfdistiller Dead link, but here's a new linky for those of you that are pro

Re: [Bes-admins] Question Re Emails Not Showing up on blackberry

2009-06-03 Thread Eggan, Mark
I'm curious. Was this user recently moved from one Exchange store to another? Thanks! - Mark Eggan From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Reardon, Diane Sent: Wednesday, June 03, 2009 10:21 AM

Re: [Bes-admins] Question Re Emails Not Showing up on blackberry

2009-06-03 Thread Eggan, Mark
On the bb console. Right click user. -- Sent from my BlackBerry - Original Message - From: bes-admins-boun...@dataoutages.com bes-admins-boun...@dataoutages.com To: etc. A list for BES Admin's to discuss issues bes-admins@dataoutages.com Sent: Wed Jun 03

Re: [Bes-admins] allowing the Facebook app on bes 4

2009-06-01 Thread Eggan, Mark
I get it for users on app site. That version will notify users of updates. Also, it is part of the core os for storm users. You can update to newest os offering (4.0.7.148) on storms. Which off topic, is a very nice os! -- Sent from my BlackBerry

Re: [Bes-admins] allowing the Facebook app on bes 4

2009-06-01 Thread Eggan, Mark
Correction. 4.7.0.148. -- Sent from my BlackBerry From: bes-admins-boun...@dataoutages.com bes-admins-boun...@dataoutages.com To: bes-admins@dataoutages.com bes-admins@dataoutages.com Sent: Mon Jun 01 12:49:36 2009 Subject: Re:

Re: [Bes-admins] Documents to Go

2009-06-01 Thread Eggan, Mark
Is this the Premium version of DTG? Thanks! - Mark Eggan From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Laura Ross Sent: Monday, June 01, 2009 12:55 PM To: 'A list for BES Admin's to discuss issues,

Re: [Bes-admins] Documents to Go

2009-06-01 Thread Eggan, Mark
, 2009 1:01 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Documents to Go The standard edition that comes pre installed on some BBs is strictly a reader (unless you upgrade). - Chris On Mon, Jun 1, 2009 at 3:57 PM, Eggan, Mark meg...@co.napa.ca.us wrote

Re: [Bes-admins] Elevated Privledges

2009-05-18 Thread Eggan, Mark
Can the user send from Outlook? Is the email over size limit? Can user receive emails on BB? Don't we love Mondays! -- Sent from my BlackBerry From: bes-admins-boun...@dataoutages.com bes-admins-boun...@dataoutages.com To: A

Re: [Bes-admins] User wants all Corporate emailsentoutviahisPOPAccount

2009-04-24 Thread Eggan, Mark
, 2009 4:04 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] User wants all Corporate emailsentoutviahisPOPAccount Yes the latter will basically have the reply to address showing as the pop Sent via BlackBerry by ATT -Original Message- From: Eggan, Mark meg

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