Title: RT 3.6 Internet Explorer window resize crashes browser
Im having the EXACT issue mentioned here. My backend is Debian Sarge with MySql running RT3.6.
Just in case I didnt send my e-mail in correctly, here is the original e-mail I am referring to:
***
each other).
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Helmuth Ramirez
Sent: Tuesday, July 18, 2006 8:59
AM
To:
rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.6
Internet Explorer window resize crashes browser
Im
having the EXACT issue mentioned here
with whatever I can, unfortunately Im not much of a coder :(
From: John Parker [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, July 18, 2006 11:58 AM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes browser
I have seen this I
PM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Question about LdapOverlay and Windows Active Directory
Hi Helmuth,
That's the one I looked at, but even though I could not get it working.
Whenever I try to login, I got the following error:
RT::User
I had something similar happening to me. Turned out I forgot to set the
WebBaseURL setting in RT_SiteConfig.pm .
Hope that helps
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Neil
Baldwin
Sent: Monday, July 24, 2006 7:54 AM
To:
Type:Work Request for example and then choose SubType:E-mail (Category:Help Request). This of course will influence when I run reports on # of Work Request, # of Help Requests and others.
As well as not be true to the classification of the ticket.
/ helpdesk manager
Helmuth Ramirez
Compupay
Ok, may not be this easy, but did you check to see if the 'Take' option is
there in the Show Columns option when you 'edit' that window?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dario Luis
Coneglian Oliveros
Sent: Thursday, July 27, 2006 3:27 PM
Hi all,
I'd like to know if I can get the nice little More About window to
show up for my users. I imported them from LDAP and they're all
privileged, but because of that right, it seems I don't get that nice
little feature :(
Is there a clean way I can enable that for them?
Many thanks
%%$w-Id%:
%$w-Subject%/a (%$w-Status%)
%}
-Original Message-
From: Schultz, Eric [mailto:[EMAIL PROTECTED]
Sent: Friday, July 28, 2006 1:28 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] More About Window for Privileged Users
Hi all,
I'd like to know
Yes :)
It was after the restart that the changes took effect (broke).
-Original Message-
From: Schultz, Eric [mailto:[EMAIL PROTECTED]
Sent: Friday, July 28, 2006 3:26 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] More About Window for Privileged
Hi everyone,
We are currently evaluating/piloting RT 3.6.0 on a Debian box. So far
it has received a good reception from the techs. We want to expand our
pilot to include another group. I would like to migrate our install to
a stronger box (still Debian). Is there anything special I
Title: FW: [rt-users] Populate custom field A with the selection I made incustom field B
Hi guys, just wanted to bring this one back upjust in case someone knows :)
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Helmuth Ramirez
Sent: Wednesday, July 26, 2006 9:24 AM
To: rt
Did you double check the settings for the external Auth?
### Enable/Disable LDAP services
Set($LdapExternalAuth, 1);
Set($LdapExternalInfo, 1);
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Philip Kime
Sent: Thursday, August 10, 2006
You could always import all your AD users, assuming that's where most
(if not all) your tickets will be coming from. Then you don't have to worry
about them sending an e-mail the first time.
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Nichols
Sent:
I have a cron job running every morning at
4am to sync up with AD because of the whole new hire issue
From: Matt Nichols
[mailto:[EMAIL PROTECTED]
Sent: Friday, August 11, 2006 2:06
PM
To: Helmuth Ramirez;
[EMAIL PROTECTED]; rt-users@lists.bestpractical.com
Cc: [EMAIL PROTECTED
9:48 AM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6 to 3.6.1 server migration
On Fri, Aug 18, 2006 at 08:58:03AM -0400, Helmuth Ramirez wrote:
Hi All,
I am planning our RT move from our pilot hardware to our production
hardware (fresh box just for RT
Hi all,
In our environment it is common for us to forward an e-mail to RT to
convert it into a ticket. Once it's a ticket we can change the
requestor (since by default it would be us). We do it like this to
avoid the cut and paste alternative.
So, with that said, is there a way tolet me
Does it cover 3.6.x as well?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jason
Fenner
Sent: Tuesday, September 26, 2006 9:28 AM
To: john habermann
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to use RT effectively
I agree. The
We use it for a good chunk of phone support...I don't think its any more
awkward than any other helpdesk ticketing system.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of matt
Sent: Saturday, September 30, 2006 9:02 AM
To:
What are you using currently?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of matt
Sent: Saturday, September 30, 2006 9:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Genearal question about RT
Bill wrote:
On Sat, 30 Sep 2006
This is pretty cool. I wouldn't mind building a wiki based off of my RT
tickets.
Let us know what you end up doing.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew
Elwell
Sent: Thursday, October 05, 2006 4:24 AM
To:
Hey guys,
I hate to be that guy that brings up old requests..but, can
someone give me some advice on this?
I'd really appreciate it.
Thanks everyone :)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Helmuth
Ramirez
Sent: Thursday, September 28
Thanks Roy! Thanks for the taking the time to tell me that. I'll do
some testing on my end and see what I come up with!
-Original Message-
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Friday, October 06, 2006 5:35 AM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
-TicketObj-AddWatcher(Type='Requestor', Email =
$CustomerEmailAddress);
Custom action cleanup code: blank
Thanks everyone!
-Original Message-
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Friday, October 06, 2006 5:35 AM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject
Thanks Roy for your help on this again. I did as you instructed, I am not
getting anything in the log. I am attaching a screenshot of my scrip, just so
its clear what it is I'm doing.
And believe me, it was not a silly question...Linux/RT/Perl is a new world to
me...there are no obvious
MY MISTAKE!!! This was a response to a different topic Roy had responded to,
sorry!!
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Helmuth Ramirez
Sent: Thursday, January 11, 2007 9:05 AM
To: Roy El-Hames; [EMAIL PROTECTED]
Cc: rt-users
questions in my book :-)
-Original Message-
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 11, 2007 8:30 AM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notify Requestor on Requestor change
Hi Helmuth;
forgive me if this is a silly
Message-
From: Schultz, Eric [mailto:[EMAIL PROTECTED]
Sent: Friday, July 28, 2006 4:37 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] More About Window for Privileged Users
Just to wrap this up for everyone, Helmuth had commented out the wrong
curly brace
at that moment when I change the
requestor name that I would like the new requestor to be notified they have a
ticket opened for them.
-Original Message-
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 11, 2007 10:22 AM
To: Helmuth Ramirez
Cc: rt-users
PROTECTED]
Sent: Sunday, January 14, 2007 9:53 PM
To: rt-users@lists.bestpractical.com
Cc: Helmuth Ramirez
Subject: Re: [rt-users] Notify Requestor on Requestor change
You would need a Custom Action as well to send a message to the new
Requestor only.
I was wrong, you need the Custom Condition
Well, if the ticket is being moved to another queue, then another group is
getting the 'new' ticket. Its not HORRIBLE to log into RT and check the
attachment, but it would be nice to be able to open the attachment and reply to
the ticket all via your e-mail client.
My 2cents
-Original
Hi everyone,
I have an odd issue. When I try to attach a file via the web
interface, it will not work most of the time. I can e-mail in tickets
with attachments just fine, but adding them to the ticket via the web ui
doesn't always take. I would click on browse, select the file, click
Update
it? :`(
I realize these may be very rudimentary questions...help please :)
Helmuth Ramirez
Compupay
IT Department
3450 Lakeside Dr. Suite 400
Miramar, FL 33027
954-874-4800 x7754
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt
. No wonder the Makefile never worked.
Thanks Chaim!
-Original Message-
From: chaim rieger [mailto:[EMAIL PROTECTED]
Sent: Friday, March 30, 2007 5:28 PM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CommandByMail Extension
Helmuth Ramirez wrote:
Hi
Did you log out and log back in?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Anders
Ekstrand
Sent: Monday, May 07, 2007 12:16 PM
To: [EMAIL PROTECTED]
Subject: [rt-users] Newly created Queues does not show up
Hi all,
I recently upgraded from RT
When we reply in html format the embedded images show up in the RT message
-Original Message-
From: [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com
Sent: Mon May 28 04:38:37 2007
Subject: [rt-users] insert plain text or picture via mail
Hello all,
anybody know how I can add
When you say you tested with some owned by you and some owned by
others...if you comment on a ticket owned by yourself, you won't get an
e-mail. If you comment on a ticket where you are the requestor, you
won't get an e-mail.
If you DO want this then you have to change your site config file
Do they have rights to perform this action?
If the original ticket isn't updated, does the e-mail message they send
in create a new ticket?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Aleksandr
Arbitman
Sent: Friday, June 01, 2007 5:44 PM
To: RT Users
Subject: [rt-users]
James,
We are an RT shop, formerly TrackIT! shop. Feel free to e-mail me
offline (don't want to bore the list) to discuss why RT is so much
better than TrackIT! :)
Helmuth
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of James
Alspach
Sent: Monday,
Hi everyone, here is the simple report I mentioned.
From: Helmuth Ramirez
Sent: Thu 3/29/2007 5:25 PM
To: rt-users@lists.bestpractical.com
Subject: Ticket Report We Use
Hi everyone,
Management wanted a report to review the number of open/closed tickets
to run the report.
Nick Del Carpio
CompuPay
IT HelpDesk
3450 Lakeside Dr.
Suite 400
Miramar, FL 33027
954-874-4888
-Original Message-
From: [EMAIL PROTECTED]
To: Helmuth Ramirez
CC: [EMAIL PROTECTED]; [EMAIL PROTECTED]; Jesse Vincent
Sent: Wed Jun 20 09:56:29 2007
Subject: Re: [rt-users
If I remember correctly MySQL does NOT allow for remote connections out of the
box, you'll have to enable this in the config file. Although this link doesn't
mention Windows, it will be very similar
http://www.cyberciti.biz/tips/how-do-i-enable-remote-access-to-mysql-database-server.html
Have you tried OCS?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Justin Brodley
Sent: Thursday, July 12, 2007 3:57 PM
To: Jason A. Smith; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Status of the RT AssetTracker.
I'm holding out hope it
Matt, if you get this up and running would you mind sharing the setup process
with the group? This sounds like a pretty interesting integration, I know
there have been many occassions when I would like to have this stuff in my
Outlook.
Keep us posted!
-Original Message-
From: Jesse
Well, I don’t know how to “fix it”, but what we do here is put asterisks after
we put in our commands and it looks like that stops CommandByMail to continue
looking for commands. If we don’t do the asterisks, then it will definitely
continue going down the line looking for words with “:” at
You could always just 'comment' a response to the 'boss', when they reply, it
will be put as a comment andwont go to the requestor, just you.
-Original Message-
From: Liam R. MacInnes [EMAIL PROTECTED]
Sent: Friday, August 24, 2007 2:17 PM
To: rt-users@lists.bestpractical.com
I hate to beat a dead horse but...couldn't you just set up a simple mail server
(sendmail, postfix) just for your RT use, which would not touch the outside
world? Then you can do the command by mail things which have been previously
mentioned.
From: [EMAIL
This should answer your question:
http://www.gossamer-threads.com/lists/rt/users/35022?search_string=notif
y%20actor;#35022
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of KENH KASA
Sent: Wednesday, September 26, 2007 10:48 AM
To: rt-users@lists.bestpractical.com
Subject:
Hi Kenh,
The questions you have brought up have been discussed previously, you
may want to check the list archives and the wiki. You can find A LOT of
answers below, these are my first lines of attack when I encounter a
problem/question. These are going to be two very useful links for you
Hi everyone,
What rights would I need to give someone to allow them to transfer
from one queue to another? Specifically:
They belong to Queue A, they receive the ticket in their queue, after
troubleshooting they realize the issue needs to go to Queue B, what
rights do the Queue A members need
Looks like that did it.
Thanks Kenn!!
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 18, 2007 1:47 PM
To: Helmuth Ramirez
Cc: rt Users
Subject: Re: [rt-users] Queue transfer rights
Helmuth,
I didn't see ModifyTicket listed. I
David,
Like you, I researched and failed many times before I got it to work
properly (adding insult to injury RT was my introduction to *nix). What
errors are you experiencing?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
ROBERT
Sent: Friday, October 19, 2007 4:39
I suffer from the exact same issue! Thankfully it only happens once
every few weeks/months, but it does happen just randomly out of the
blue. Oddly enough, like in your instance, it only happens when its not
being accessed (at night/weekends). I'm running Debian/Apache2/MySQL.
Side note:
v1.06;
vars v1.01;
warnings v1.05;
warnings::register v1.01;
XML::Parser v2.34;
XML::Parser::Expat v2.34;
XML::RSS v1.05;
XSLoader v0.06;
From: John Wells [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 24, 2007 6:06 PM
To: Helmuth Ramirez; RT-Users@lists.bestpractical.com
That's practical! It works on 3.6.3 too!
From: Gianluca Cecchi [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 25, 2007 2:55 AM
To: John Wells; Helmuth Ramirez; RT-Users@lists.bestpractical.com
Subject: RE: [rt-users] Email communication
stopsrandomly...rebootingapacheresolves
I
I haven't been able to get anything remarkable from my logs either when
it just stops running.
From: John Wells [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 25, 2007 9:36 AM
To: Drew Barnes
Cc: RT-Users@lists.bestpractical.com; Helmuth Ramirez
Subject: RE: [rt-users] Emailcommunication
Prebuilt themes..that's a neat idea :)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Matt
Westfall
Sent: Thursday, October 25, 2007 9:43 AM
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Customizing Appearance of RT :(
-BEGIN PGP
Traditionally the no show of queues is resolved by:
1. Logging off RT and back on
And/or
2. Making sure you have the proper rights to view the newly
created queues
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Roger
Mastrude
Sent: Wednesday, October 31, 2007
Check the rights on the queue and make sure they can update tickets...we
had this happen to us.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John
Wells
Sent: Thursday, November 01, 2007 12:40 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Message not
We use spaces in our queue names, here is an excerpt from our aliases
file
rttechnicalservices: |/opt/rt3/bin/rt-mailgate --queue 'technical
services' --action correspond --url http://MyUrlHere.com;
rttechnicalservices-comment: |/opt/rt3/bin/rt-mailgate --queue
'technical services' --action
Hi Leke,
We are an Exchange shop as well running Postfix on the RT server with
the Exchange as its Smarthost.
We created accounts within AD with our company friendly queue e-mail
addresses, one for correspondence and one for comments, these are
configured to forward to an AD Contact which
We are an Exchange shop and RT has its own e-mail server running on it
(Postfix). We found this to be the easiest solution. Postfix uses our
Exchange as a Smarthost. We don't use it for anything else and it is
very little overhead. Just a thought.
-Original Message-
From: [EMAIL
Per the RT Config file:
# By default, RT doesn't notify the person who performs an update, as
they
# already know what they've done. If you'd like to change this
behaviour,
# Set $NotifyActor to 1
Set($NotifyActor, 0);
Change the setting in your RT_SiteConfig.pm file NOT RT_Config.pm
Also,
You can try this:
http://www.gossamer-threads.com/lists/rt/users/69806?search_string=rt_ma
ilgate%20with%20ms%20exchange;#69806
or this
http://www.gossamer-threads.com/lists/rt/users/69808?search_string=rt_ma
ilgate%20with%20ms%20exchange;#69808
Its for Exchange 2003, but the instructions
Alright, I am suffering from a very odd situation and would really
REALLY like some additional (smarter) brains to pick.
We have three networks which access our RT system.
Network A
Network B
Network C
All networks can do the following:
Trace route the IP/Hostname for RT
Ping the
Hi Tom,
We have something simple set up for this exact purpose.
We created a new template:
template
CC: my group's distribution list here or you can add them one address
per line at a time, just prefix the address with CC:
RT-Attach-Message: yes
A new ticket has been created.
Ticket
It requires a different syntax
From
http://search.cpan.org/src/JESSE/RT-Extension-CommandByMail-0.05/README
Custom field values
Manage custom field values. Could be used multiple times.
CustomField.{CCFName}: custom field value
AddCustomField.{CCFName}: custom field
We do something similar, nightly imports of AD users via a cron job, but we
don't use the groups feature. Not sure if you would be interested in that.
-Original Message-
From: [EMAIL PROTECTED]
To: RT-Users@lists.bestpractical.com
Sent: Fri Dec 28 20:23:08 2007
Subject: [rt-users]
We're thinking of doing something similar. I was 'planning' on using
CommandbyMail and have the app put the username information on the
outgoing e-mail into RT. So the webform would ask for name, e-mail,
problem. The e-mail submitted to RT would look something like:
Requestor:[EMAIL PROTECTED]
Hi Jeffrey,
The easiest way (at least for us) was to have a mail server installed
on the RT box (Postfix in my case) and have it use our SMTP as a
Smarthost.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jeffrey
Lee
Sent: Wednesday, January 30, 2008 2:01 PM
To:
Yes, that is the way we did it and it has worked out very well in our
Windows/Exchange environment
From: Jeffrey Lee [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need
the questions. But I
checked my 'main' config file and it shows my smarthost as the relayhost
entry.
From: Jeffrey Lee [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 30, 2008 3:17 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need
Is the person (whether it be the owner or requestor) the same person who
is updating the ticket?
From: Jeffrey Lee [mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 30, 2008 3:29 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need
From our Helpdesk:
To be able to report on the custom fields and their breakdowns. For
example we have:
Help Requests - email related
- telecomm
- printers
Work Orders - email related
- telecomm
Hi Matthew,
We deployed it successfully following the instructions. It works as
advertised :)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mathew
Sent: Friday, March 07, 2008 12:36 PM
To: Kenneth Crocker
Cc: RT Users
Subject: Re: [rt-users]
We're running 3.6.3, it shows up on under the Links section. I am attaching a
screenshot.
-Original Message-
From: Mathew [mailto:[EMAIL PROTECTED]
Sent: Friday, March 07, 2008 5:00 PM
To: Helmuth Ramirez
Cc: Kenneth Crocker; RT Users
Subject: Re: [rt-users] CreateChildTicket
Which
myself to help me
remember what it was.
Hope that helps some.
-Original Message-
From: Mathew [mailto:[EMAIL PROTECTED]
Sent: Friday, March 07, 2008 5:53 PM
To: Helmuth Ramirez
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicket
I don't know what I'm doing wrong but the instructions
You can try looking up Command by Mail in the archives. It can send
e-mails with the custom fields and such to be submitted as tickets. So
you could have a web front end for submission that generates an e-mail
to RT.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL
Hi everyone, we (me) are in the process of migrating our server to new
hardware. I want to take advantage and upgrade to 3.8 (from 3.6). We
currently use Jim Meyer's User_Local.pm, LDAP Overlay (not sure what its
official name is). Anyway, I installed 3.8 on the new box, RT is up and
-Original Message-
From: Mike Peachey [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 13, 2008 4:17 AM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Jim Meyer's LDAP Authentication user_local.pm
ldap_overlay contribution in 3.8
Helmuth Ramirez wrote
Hi everyone,
I just installed a fresh copy of 3.8 (new server). It is up and
running. I want to use the data in my existing 3.6.3 db on it. I
dumped and copied my db over to the new server, I restored it. Good so
far. I now want to update it to make sure its 3.8 friendly (though I
can log in
Thanks Curtis, unfortunately I am still getting the same message. I
tried running it from my installed location:
/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password
--action upgrade
As well as from the rt-3.8.0 folders I used to make the install.
Curtis,
Thank you VERY much! That did it! I am now rocking my 3.8 db :)
**
You'll have to run it from your /usr/src/rt-3.8.1rc4 or equivalent
directory because like you said the etc/upgrade files are in there,
which is why you have to specify the full path to the rt-setup-database
Hi everyone,
This may seem like a dumb question, BUT...how do I get the hierarchy
view of my tickets (child/parent/depends on, etc)? I tried reading
through the manual but I couldn't find it (unless I overlooked it).
Thank you!!
Helmuth
___
To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote:
Thanks Jerrad,
I think I either don't have it or I'm doing something wrong. Here is a
screenshot of my Links tab
You need to install graphviz
-scott
]
Sent: Fri 8/15/2008 9:07 PM
To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote:
Hi Scott,
I installed graphviz...but now I don't know what to do :(. I tried
searching the wiki and the archives but couldn't find anything on how
[mailto:[EMAIL PROTECTED]
Sent: Fri 8/15/2008 9:23 PM
To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote:
ok, I ran the testdeps, everything was found. I then did a `make
install'. I received the friendly `Congratulations. RT
is something we've been waiting for.
Cheers!
From: [EMAIL PROTECTED] on behalf of Helmuth Ramirez
Sent: Fri 8/15/2008 9:33 PM
To: scott smith
Cc: RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
ok, cleared cache by rm -rf /path/to/rt/var/mason_data/obj
restarted
PROTECTED] on behalf of Helmuth Ramirez
Sent: Fri 8/15/2008 9:59 PM
To: scott smith
Cc: RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Ok, I got it!
I had installed GraphViz via yum, BUT I was missing 'perl-GraphViz'. Once I
installed that I got the Graph option!
Thanks to Scott
/opt/rt3/local/man/auto/RT/Authen/ExternalAuth/.packlist
/opt/rt3/local/man/man3/RT::Authen::ExternalAuth.3pm
To respective location in new tree
-Original Message-
From: Helmuth Ramirez
Sent: Tuesday, August 19, 2008 3:29 PM
To: rt-users@lists.bestpractical.com
Subject: External Auth
Tom,
That sounds like what I did when I had to move my RT instance. Don't
forget your aliases file :)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tom Smith
Sent: Tuesday, August 19, 2008 5:09 PM
To: rt-users
Subject: [rt-users] Move RT instance to
According to your e-mail though you're doing a lateral migration 3.6.6
to 3.6.6. You wouldn't need to do anything other than restore the db.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tom Smith
Sent: Wednesday, August 20, 2008 10:58 AM
To: Joachim Thuau
Cc:
This guide should be able to take you pretty far (I've used it as a
complete Linux noob)
http://wiki.bestpractical.com/view/DebianStableInstallGuide
It is a little older but you should be able to replace with newer
versions (like if you want to use Apache2, MySQL 5, etc) on the package
Thanks Kevin,
Didn't mean to push, just wasn't exactly sure what tickle a bug meant
:)
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Discover
Try modifying this in your RT_SiteConfig.pm
Set($WebBaseURL , http://gonzales;);
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Pedro
Bomente Filho
Sent: Wednesday, August 20, 2008 4:03 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users]
Aaron,
This happened to me when I didn't do the 4.0 to 4.1 MySQL update.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Aaron
Hathaway
Sent: Thursday, August 21, 2008 5:35 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] 3.8.1 corrupting attachments
Is anyone
Oh, then I don't have a good answer for you. Sorry L Maybe the list
can provide some insight.
From: Aaron Hathaway [mailto:[EMAIL PROTECTED]
Sent: Thursday, August 21, 2008 6:01 PM
To: Helmuth Ramirez
Subject: RE: [rt-users] 3.8.1 corrupting attachments
I'm running MySQL 5.0.18
PROTECTED]
Sent: Thursday, August 21, 2008 3:19 PM
To: Helmuth Ramirez
Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; [EMAIL PROTECTED]
Subject: Re: [rt-users] 3.8.1 corrupting attachments
Perhaps the script itself is poorly named, but the instructions state that
the 4.0 mysql upgrade script must
/2008 7:38 PM
To: Helmuth Ramirez; [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] 3.8.1 corrupting attachments
Helmuth,
I ran the script after updating from 3.8.0 to 3.8.1. Would that make a
difference?
Thanks,
Aaron
From: Helmuth Ramirez [mailto
Look at webbaseurl setting.
- Original Message -
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: Ruslan Zakirov [EMAIL PROTECTED]
Cc: rt mailing list rt-users@lists.bestpractical.com
Sent: Fri Aug 22 07:25:55 2008
Subject: Re: [rt-users] rt 3.8.1 home link on interface
Hi,
I have tried
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