[rt-users] Custom fields in ticket transactions without any comment/correspondence text

It seems it's possible to perform a transaction that does not contain any comment or correspondence text. For example, you might change the current state of the ticket, update time worked, change requestors, etc. I think even changing custom fields on a ticket might be possible. However, it se

Re: [rt-users] Custom fields in saved searches

Hi Alex, On Wed, Nov 30, 2016 at 8:05 AM, Alex Hall wrote: > Hi all, > We have one global custom field, 'type', and several other custom fields > that only apply to one queue. When we make a saved search for our sales reps > so they can see tickets that apply to the customers they manage, we can'

[rt-users] Custom fields in saved searches

Hi all, We have one global custom field, 'type', and several other custom fields that only apply to one queue. When we make a saved search for our sales reps so they can see tickets that apply to the customers they manage, we can't include any custom fields in the criteria or display except 'type'.

Re: [rt-users] Custom fields default values on mail gateway

Someone in private pointed me to his book, and mentioned permissions. Then I figured it out, dummy me. Of course, rights. rt-mailgate "authenticates" as an user created out of the mails's FROM address [1]. And that's an unprivileged user. I tried several ways, and it only worked giving ModifyCust

[rt-users] Custom fields default values on mail gateway

Hello, I am using RT 4.4.1, setting a default value for a Custom Field, and that seems to be ignored when the ticket is created via email (rt-mailgate). It does work when I create a ticket using the API, for example (via python-rt). I have logs on debug level and see no errors about it. Does any

Re: [rt-users] Custom fields in transaction

For some reason I didn't see that option first when I wrote this message or it seemed to be absent. The problem is solved now, scrapped the idea of classifying by custom field and instead using regex to search inside subject & content. On Wed, Jul 6, 2016 at 5:56 PM, Jim Brandt wrote: > Each scr

Re: [rt-users] Custom fields in transaction

Each scrip has a stage that is set as part of the configuration through the web UI. You should be able to find it on the Applies to tab when configuring the scrip. By default, it will be set to Normal. To get the scrip to run at the end in batch mode, you need to set that to Batch and save the

Re: [rt-users] Custom fields in transaction

The use case is simple, I want to move tickets to different queues based on a custom field and this should happen when the agent is replying. So transaction is the best place to introduce such a field. -- Nilesh On Tue, 2016-07-05 at 20:00 +0530, aniket tripathy wrote: > Hi Nilesh, > > Can you

Re: [rt-users] Custom fields in transaction

Can you provide some example?  On the wiki I saw some scrip which was testing the return value of TransactionBatch method, but now after doing that I don't see the log.  In custom action commit code: my $batch = $self->TicketObj->TransactionBatch; if($batch) { RT::Logger->info("transaction batch"

Re: [rt-users] Custom fields in transaction

On 6/30/16 11:41 PM, Nilesh wrote: Hi, I'm trying to assign the ticket to a queue based on a transaction custom field, but I am unable to fetch the custom field in my scrip. Scrip details: Condition: On correspond Action: User defined Template: Blank Custom condition: 1; Custom action prepar

[rt-users] Custom fields in transaction

Hi, I'm trying to assign the ticket to a queue based on a transaction custom field, but I am unable to fetch the custom field in my scrip. Scrip details: Condition: On correspond Action: User defined Template: Blank Custom condition: 1; Custom action preparation code: 1; Custom action commit c

[rt-users] Custom Fields change behavior after upgrade to 4.2.11

Hello all, First post/question. I have been an RT user for a number of years now. I originally started with a v3 and have been running 4.0.4 for quite some time now. Recently did the upgrade to 4.2.11 and with a little adjusting here and there, now have it running quite well. One difference I h

[rt-users] Custom fields

Hello, I've created some custom fields for the the 'ticket creation' form, and I would like for certain users to be able to fill in theses custom fields when creating a new ticket so I have given them the right to see and modify CF, but also I don't want them to be able to modify the values for th

Re: [rt-users] Custom Fields

On Mar 24, 2015, at 2:10 PM, Bryon Baker wrote: > > Sorry I did not explain this very well. > > The area I would like to use the custom field in is the Calculate section of > the graphing tool. > > Also I am using version 4.2.3 A! Well ya got me there. I don't know. I checked mine (4.2

Re: [rt-users] Custom Fields

.com) Subject: Re: [rt-users] Custom Fields On Mar 24, 2015, at 11:49 AM, Bryon Baker mailto:bba...@copesan.com>> wrote: Hello all Can custom fields be used in graphs? If so can someone point me in the direction of some article explaining how? Yes. Before version 4.2 you perform a search

Re: [rt-users] Custom Fields

On Mar 24, 2015, at 11:49 AM, Bryon Baker wrote: > > Hello all > Can custom fields be used in graphs? If so can someone point me in the > direction of some article explaining how? Yes. Before version 4.2 you perform a search and make sure to select the "Queue" as part of the query so the que

[rt-users] Custom Fields

Hello all Can custom fields be used in graphs? If so can someone point me in the direction of some article explaining how? Thanks for all the help. Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.com

Re: [rt-users] Custom fields validation on moving between two inactive states, after upgrade

the file share/html/Ticket/Modify.html changed in such a way that my "Default" callback was actually breaking custom field validation Not so simple: I removed all the "local" directory, including plugins, stopped apache, cleaned mason obj, and mandatory CF are still not validating. Maybe it's

Re: [rt-users] Custom fields validation on moving between two inactive states, after upgrade

I recently upgraded from 4.0.9 to 4.2.3 and some users tell me that the behaviour of mandatory custom field changed. I recovered the old installation and DB from backups and the mistery is solved: from 4.0.9 to 4.2.3, the file share/html/Ticket/Modify.html changed in such a way that my "Defaul

[rt-users] Custom fields validation on moving between two inactive states, after upgrade

I recently upgraded from 4.0.9 to 4.2.3 and some users tell me that the behaviour of mandatory custom field changed. We have two "inactive" states: the usual "new" and "to be done". They say that moving a ticket from "new" to "to be done" did not require filling the mandatory CFs in 4.0.9 and

Re: [rt-users] Custom fields with names in SearchFormat

On Fri, Mar 07, 2014 at 10:12:57PM +, Jonah Hirsch wrote: >How would one use a custom field with a space in a SearchFormat? The wiki > says >> Use __CustomField.{NAME}__ as field name to display custom field values > in search results. >But what should I do if NAME contains a spa

[rt-users] Custom fields with names in SearchFormat

How would one use a custom field with a space in a SearchFormat? The wiki says > Use __CustomField.{NAME}__ as field name to display custom field values in > search results. But what should I do if NAME contains a space character? Jonah Hirsch Application Systems Analyst Campus Services and Ac

Re: [rt-users] Custom fields export

We have many custom fields created in testing environment and i would like to export them ready for the production. On 02/18/2014 07:50 PM, Kevin Falcone wrote: On Mon, Feb 17, 2014 at 10:15:29AM +0200, Yavor Marinov wrote: does anyone knows any easy way to export only custom fields settings,

Re: [rt-users] Custom fields export

On Mon, Feb 17, 2014 at 10:15:29AM +0200, Yavor Marinov wrote: > does anyone knows any easy way to export only custom fields > settings, in order to migrate RT 4.2.2 ? What are you trying to accomplish? -kevin pgpXtiSnhbOgA.pgp Description: PGP signature -- RT Training London, March 19-20 and

Re: [rt-users] Custom fields export

> does anyone knows any easy way to export only custom fields settings, in > order to migrate RT 4.2.2 ? Just run duplicate-rt-instance-but-without-tickets.pl :( There is no easy way. Get out your database scalpel. -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.co

[rt-users] Custom fields export

Hello everyone, does anyone knows any easy way to export only custom fields settings, in order to migrate RT 4.2.2 ? -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training

Re: [rt-users] Custom Fields on Excel Report

-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bartosz Maciejewski Sent: Monday, January 27, 2014 8:27 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Custom Fields on Excel Report Hi List! I have lots of custom fields im my queues, and

[rt-users] Custom Fields on Excel Report

Hi List! I have lots of custom fields im my queues, and when I choose one queue in query builder I have list of all custom fields assigned to this queue. But even if query is built on custom fields values I don't see values of custom fields in results window, nor in exported excel file. How

[rt-users] Custom Fields in Dashboard Widgets

Hi all, I was wondering if someone could explain to me the procedure to have a custom field show up in the dashboard widgets (10 highest priority tickets I own & 10 newest unowned tickets specifically) or point me in the direction of the appropriate documentation? We use a custom field to keep

[rt-users] Custom Fields Clearing After Ticket Update or Create

Hello, We are having a problem where some tickets custom fields are being cleared after being updated. At first, we thought it was only when someone tried to create a ticket with an attachment, but it has also been happening when someone makes a change to a ticket that has already been created

Re: [rt-users] custom fields on dashboard for new tickets?

Thanks all. Worked like a charm! -RickOn Aug 05, 2013, at 04:20 PM, window camera wrote:Hi AllCould someone point me in the right direction of how we would go about creating bullets and other custom fields for the front dashboard that is used by customer who create tickets? We'd like to create bul

[rt-users] custom fields on dashboard for new tickets?

Hi AllCould someone point me in the right direction of how we would go about creating bullets and other custom fields for the front dashboard that is used by customer who create tickets? We'd like to create bullets and fields (that are mandatory to choose at least one), for say , etc., to have the

Re: [rt-users] Custom Fields and CommandByMail

On Thu, Apr 11, 2013 at 07:28:47PM -0700, charlyc...@yahoo.com.ar wrote: > I've been trying for a while to make work the Custom Fields with > CommandByMail and cannot find where the problem is. > > There is a form on the support page that sends an email with this content: > > Requestor: reques..

[rt-users] Custom Fields and CommandByMail

Hi all, I've been trying for a while to make work the Custom Fields with CommandByMail and cannot find where the problem is. There is a form on the support page that sends an email with this content: Requestor: reques...@domain.com CF.{CustomField1}: 201 CF.{CustomField2}: CF.{CustomField3

Re: [rt-users] Custom fields and non privileged users

On 01/02/2013 03:21 AM, Martin Wheldon wrote: > I suspect you may need to give write access to the custom fields for the > non priviliged user, > as I've never needed to I'm not sure. Yes, you need to grant the ModifyCustomField right. > For the priviliged user you could write a scrip that checke

Re: [rt-users] Custom fields and non privileged users

Hi, I suspect you may need to give write access to the custom fields for the non priviliged user, as I've never needed to I'm not sure. For the priviliged user you could write a scrip that checked if a transaction is a create and status is not new then reset status to new. Best Regards Mar

[rt-users] Custom fields and non privileged users

Hi I'm configuring a RT4 and I have a problem. I want to use custom fields on tickets. I tried to create a non privileged user with "view custom fields" permission .I tried to create a ticket with this user and the custom field don't appear on the form of ticket and don't allow me to create the ti

Re: [rt-users] Custom fields empty

On Mon, Sep 10, 2012 at 11:34:31AM +0200, Mayk Backus wrote: >I've noticed some strange things regarding custom fields. We use a > documenting system called >i-doit , that has a connection to RT (provider by the builders of i-doit) > . This make it >possible to generate custom fields

[rt-users] Custom fields and single/multiple entry

Hi, I've had two requests from different groups that work with a particular database system here. They each want a custom field which links to ids in this other database. All nice and easy to do. The problem is, that one of them wants the CF to be single entry, and the other one wants the CF to

[rt-users] Custom fields empty

Hello List, I've noticed some strange things regarding custom fields. We use a documenting system called i-doit , that has a connection to RT (provider by the builders of i-doit) . This make it possible to generate custom fields in RT that are populated with information from the other system. So f

Re: [rt-users] Custom fields on transactions

On Jun 15, 2012, at 2:35 AM, Robert Wysocki wrote: > Anyone, who worked on the ticket should leave a > comment/reply, so you can obtain the list of people who worked on a > ticket by parsing ticket transactions. Is there a way to get a list of tickets based on who left comments? I didn't see t

Re: [rt-users] Custom fields on transactions

Dnia 2012-06-14, czw o godzinie 07:50 -0400, Jaime Kikpole pisze: > I've been using RT with various custom fields for years, but now its > time to re-model those custom fields a bit. I thought that at least > one of them, namely "Work By" (which includes a list of which > technicians worked on the

Re: [rt-users] Custom fields on transactions

Excerpts from Jaime Kikpole's message of Thu Jun 14 07:50:35 -0400 2012: > I've been using RT with various custom fields for years, but now its > time to re-model those custom fields a bit. I thought that at least > one of them, namely "Work By" (which includes a list of which > technicians worked

[rt-users] Custom fields on transactions

I've been using RT with various custom fields for years, but now its time to re-model those custom fields a bit. I thought that at least one of them, namely "Work By" (which includes a list of which technicians worked on the ticket), should get moved to the transaction level (vs. applying to the t

Re: [rt-users] Custom Fields won't show up when viewing RT through MediaWiki

Ruslan, I was really confused by that too at first. The code on that page must have been from a different version, the current code (which I verified we are using) goes like this: 224 // Allow use of custom fields 225 $searchcustom = ''; 226

Re: [rt-users] Custom Fields won't show up when viewing RT through MediaWiki

On Fri, May 11, 2012 at 10:44 PM, Scott Pestana wrote: > All, >    We're using MediaWiki + RT to allow us to track issues currently open, > issues attributed to a customer's company, that kind of thing.  However we > aren't able to get Custom Fields to be displayed when we use them: > > > >    We

[rt-users] Custom Fields won't show up when viewing RT through MediaWiki

All, We're using MediaWiki + RT to allow us to track issues currently open, issues attributed to a customer's company, that kind of thing. However we aren't able to get Custom Fields to be displayed when we use them: We have only 4 Custom Fields, but none of them are displayed when

Re: [rt-users] Custom fields description and REST API

On Wed, Mar 21, 2012 at 02:11:09PM +0100, Guillaume Hilt wrote: > > Well, everything is fine now, except for the custom field values > description but it's not big deal. To clarify, the Description field on Custom Field Values is unused elsewhere in the RT UI at this time. -kevin pgpVfQDVZL434

Re: [rt-users] Custom fields description and REST API

Ok, so a custom field name must be prefixed by "CF-". Good to know. Well, everything is fine now, except for the custom field values description but it's not big deal. Guillaume Hilt Le 21/03/2012 14:01, Guillaume Hilt a écrit : Ok, I got the multiple lines issue fixed. I need every new li

Re: [rt-users] Custom fields description and REST API

Ok, I got the multiple lines issue fixed. I need every new lines to begin with a space. 2 tickets issue is fixed too. I only need to find if and how I can use custom fields in my ticket. Guillaume Hilt Le 21/03/2012 12:40, Guillaume Hilt a écrit : I have two more questions and I think my r

Re: [rt-users] Custom fields description and REST API

I still have the option to simply create and send an email to RT using the customer data. Maybe it would be a better solution. Guillaume Hilt Le 21/03/2012 12:40, Guillaume Hilt a écrit : I have two more questions and I think my rt install will be completed. First of all, I added an "OS" d

[rt-users] Custom fields description and REST API

I have two more questions and I think my rt install will be completed. First of all, I added an "OS" dropbox field to tickets with values and description like "win32 -> Windows". When I create a ticket using the web interface, I only see values in the dropbox, the description isn't used as labe

Re: [rt-users] Custom Fields: Elements/ValidateCustomFields never gets values to validate so the "Input Must Match..." error text is always displayed even when values exist

On Wed, Mar 07, 2012 at 07:04:35PM +, Geoff Mayes wrote: > We're running RT 4.0.4 on RHEL6 and we have noticed that any custom > field with "Validation" set (to "Mandatory", for example) will always > display the validation error text "Input Must Match [Mandatory]" even > when the custom field

[rt-users] Custom Fields: Elements/ValidateCustomFields never gets values to validate so the "Input Must Match..." error text is always displayed even when values exist

Hello, We're running RT 4.0.4 on RHEL6 and we have noticed that any custom field with "Validation" set (to "Mandatory", for example) will always display the validation error text "Input Must Match [Mandatory]" even when the custom field is populated with a value. These error messages are displ

Re: [rt-users] custom fields default values

Thanks, pointed me to the right direction. Am 24.02.2012 13:07, schrieb Ruslan Zakirov: > http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Create_and_variants > > http://requesttracker.wikia.com/wiki/OnWebCorrespond > > > >> >> TIA >> MH >> >> >> -- >> >> MHC SoftWare GmbH >> Fi

Re: [rt-users] custom fields default values

On Thu, Feb 23, 2012 at 22:30, Matthias Henze wrote: > Hi, > > I've created a custom field with two possible values which could by set > using a drop down. No I want a default value to be set when a ticket is > created by a mail sent in. > > I found this: http://requesttracker.wikia.com/wiki/Defau

[rt-users] custom fields default values

Hi, I've created a custom field with two possible values which could by set using a drop down. No I want a default value to be set when a ticket is created by a mail sent in. I found this: http://requesttracker.wikia.com/wiki/DefaultCustomFieldValue And tried to put it in a scrip. No I'm unable

Re: [rt-users] Custom fields

I think it's hard to recommend a default setup regarding CF's, it entirely depends on the situation. Though it's a good policy to only set rights regarding to CF's in the CF rights page via group rights. Thus, don't set any rights on the queue for a group regarding CF's. Other then that it's most

Re: [rt-users] Custom fields

Is there a recommended defaut set up that I can use as a model to help us get to a working point, we like the the system, its learning how to navigate that becomes an issue. Thanks Zoedog wrote: > > We are in the process of adding the use of custom fields to our > application. The issue we ar

Re: [rt-users] Custom fields

Zoedog, Without seeing how you set up your permissions it would be hard to tell just what is wrong. When I create a Custom Field, I do NOT grant rights to the CF via Queue/Group rights. I only grant the right via Group rights while in the Custom Field pages. If someone needs to see a CF, make sur

[rt-users] Custom fields

We are in the process of adding the use of custom fields to our application. The issue we are having is that anyone without admin privileges is not seeing the custom fields when they are creating tickets, we have gone thru a number of iterations tweaking permissions to get these fields to appear b

Re: [rt-users] Custom Fields - Incorrect Order on 3.8.10

...@lists.bestpractical.com] On Behalf Of Charles Kugelman Sent: Thursday, October 06, 2011 9:19 AM To: Ruslan Zakirov Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Fields - Incorrect Order on 3.8.10 Thanks Ruslan! I'll upgrade to the latest version and report back.

[rt-users] custom fields select with Category --Firefox 7 issue

Hi, I am on rt-3.8.7 We have 2 custom fields related via Category, where selecting one determines the content of the second field dropdown, and we had few values for the second custom field with the category was left at 'no value', so these are displayed as generic options for any value of the

Re: [rt-users] Custom Fields - Incorrect Order on 3.8.10

l.com Subject: Re: [rt-users] Custom Fields - Incorrect Order on 3.8.10 Hi, Thanks for info. You confirmed that upgrade went well, data looks good. Upgrade SB to 1.57 at least and it will start working. Don't forget to restart web server after upgrading perl module. On Thu, Oct 6, 2011

Re: [rt-users] Custom Fields - Incorrect Order on 3.8.10

ce/Web.pm:982) > > Thanks for your help! > > -CK > > -Original Message- > From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of > Ruslan Zakirov > Sent: Friday, September 30, 2011 5:44 PM > To: Charles Kugelman > Cc: rt-users@lists.bestpract

Re: [rt-users] Custom Fields - Incorrect Order on 3.8.10

27;0') AND (main.LookupType = 'RT::Queue-RT::Ticket-RT::Transaction') ; (/opt/rt3/bin/../lib/RT/Interface/Web.pm:982) Thanks for your help! -CK -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Friday

Re: [rt-users] Custom Fields - Incorrect Order on 3.8.10

Hi, Which version of DBIx::SearchBuilder module do you use? Upgrade to 1.53 at least. Run the following query and send results: SELECT cf.Name, q.Name, ocf.SortOrder FROM ObjectCustomFields ocf JOIN CustomFields cf ON cf.id = ocf.CustomField LEFT JOIN Queues q ON q.id = ocf.ObjectId; Enable SQL

[rt-users] Custom Fields - Incorrect Order on 3.8.10

Hello All, We recently updated RT from 3.8.2 to 3.8.10 (planning to go to version 4 at a later date). We've always had an issue (with 3.8.2) where the Custom Fields (under Queue>Ticket Custom Fields) will work great for a while after they're added to a queue but will start to malfunction on

Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

offers at 5 of Australia's leading fashion brands. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, 19 July 2011 12:54 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-

Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

On Fri, Jul 15, 2011 at 10:50:25AM +1000, Joanne Keown wrote: > BTW, does anyone know if the RT user manual (RT Essentials) been updated for > RT4? O'Reilly commissions new editions based on demand. Writing to them to express your interest is probably the easiest thing to do. Luckily, many of t

Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

Kevin Falcone Sent: Thursday, 14 July 2011 12:26 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level On Wed, Jul 13, 2011 at 09:10:13AM +1000, Joanne Keown wrote: > Does anyone know of a more elegant way of deal

Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

ge- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone > Sent: Wednesday, 13 July 2011 8:01 AM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Custom Fields (Applies to Ticket Transact

Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

On 12 Jul 2011, at 23:10, Yan Seiner wrote: > This explains why I have not been able to get this to work. :-) > > I am trying to figure out some way of tagging specific transactions. I > have users who upload specific documents, or make specific comments, that > need to be tagged a certain way

Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

x27;s leading fashion brands. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, 13 July 2011 8:01 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Fields (App

Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

On Tue, July 12, 2011 3:00 pm, Kevin Falcone wrote: > On Tue, Jul 12, 2011 at 09:55:21AM +1000, Joanne Keown wrote: >>I'm obviously missing something. I have created a number of custom >> fields and set them as >>applying to "Ticket Transactions", on the expectation that these >> would a

Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

On Tue, Jul 12, 2011 at 09:55:21AM +1000, Joanne Keown wrote: >I'm obviously missing something. I have created a number of custom fields > and set them as >applying to "Ticket Transactions", on the expectation that these would > allow me to capture >ticket data that I could both rep

[rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

Hi all, I'm obviously missing something. I have created a number of custom fields and set them as applying to "Ticket Transactions", on the expectation that these would allow me to capture ticket data that I could both report on and update over a period of time. However, I notice that any da

Re: [rt-users] Custom Fields: Deleting Values

Jo, Can you list what rights you assigned to groups/Queues for those CF's? We have 3.8.7 and have not had this happen to us at all. You might find that the rights to "AdminCustomField" are set one way for a group (Config->CustomFIelds->Select->Group Rights) are different than for the Queue where t

Re: [rt-users] Custom Fields: Deleting Values

On Thu, Feb 17, 2011 at 12:00:29PM +1000, Joanne Keown wrote: >I am having the devil of a job deleting values from Custom Fields. > Sometimes it works and >other times I can select the value to be deleted many, many times and it > just won't activate. This sounds like a bug we fixed a w

Re: [rt-users] Custom Fields: Deleting Values

alues each time new ones are added and/or closing ones are deleted. Jo From: Dennis [mailto:daoden...@gmail.com] Sent: Thursday, 17 February 2011 12:13 PM To: Joanne Keown Subject: Re: [rt-users] Custom Fields: Deleting Values Are the sort values really both 0?

Re: [rt-users] Custom Fields: Deleting Values

s are deleted. Jo From: Dennis [mailto:daoden...@gmail.com] Sent: Thursday, 17 February 2011 12:13 PM To: Joanne Keown Subject: Re: [rt-users] Custom Fields: Deleting Values Are the sort values really both 0?

[rt-users] Custom Fields: Deleting Values

Hi, I am having the devil of a job deleting values from Custom Fields. Sometimes it works and other times I can select the value to be deleted many, many times and it just won't activate. The custom field has been set up per the below: [cid:image002.jpg@01CBCE9A.456D7D80] And the values I am

Re: [rt-users] Custom fields generating child tickets

cal.com] On Behalf Of Kris Germann Sent: Monday, January 24, 2011 3:25 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Custom fields generating child tickets Hey everyone. I have a few n00b questions for you on a new-ish RT 3.8.8 install: I have created a custom field labele

[rt-users] Custom fields generating child tickets

Hey everyone. I have a few n00b questions for you on a new-ish RT 3.8.8 install: I have created a custom field labeled 'Send to:', where there is a dropdown list naming several queues. What I'm wondering is when selecting these options & updating the ticket, if it could then create a child

Re: [rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create

Thanks Emmanuel, where would I go in my CallBack dir? I have two sub dir's which are CheckMandatoryFields and RTx-Calendar ... I believe I'd have to create a Create.html for RT to call on, right? Kris Supervisor, Sales & Technical Support Fibernetics Corporation 605 Boxwood Drive Cambridge ON,

Re: [rt-users] custom fields that apply to 'ticket transactions' onlyshowing on ticket create

On Thu, Nov 11, 2010 at 06:48:52PM +, Kris Germann wrote: >Thank you, I've also forgot to mention that I'd like to keep the way the > content of the custom >field displays in the transaction body with 'ticket transactions' I may be > wishing too much >but who knows... Transaction

Re: [rt-users] custom fields that apply to 'ticket transactions' onlyshowing on ticket create

t Fibernetics Corp Sent wirelessly from my BlackBerry device on the Bell network. Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell. -Original Message- From: Ruslan Zakirov Sender: ruslan.zaki...@gmail.com Date: Thu, 11 Nov 2010 21:42:03 To: Kris Germann Cc: RT User

Re: [rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create

On Thu, Nov 11, 2010 at 10:45:49AM -0500, Kris Germann wrote: > Is there a way to show a mandatory custom field ONLY when the ticket > is first created? > There is something like this in RT todo list ... http://issues.bestpractical.com/Ticket/Display.html?id=14974&user=guest&pass=guest > I want

Re: [rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create

Hi Then you should apply cf only to tickets. Transaction cfs are for every update on a ticket. Regards, Ruslan. From phone. 2010 11 11 18:46 пользователь "Kris Germann" написал: > Is there a way to show a mandatory custom field ONLY when the ticket is > first created? > > I want people to enter

Re: [rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create

In addition, recording dates when 'Type' is 'select date' seems to show this in the transaction when the ticket is created: Title of Custom Field: Thu Nov 18 00:00:00 2010 -- 00:00:00 indicating that I am able to enter a time _somewhere_ ... however I cannot find out how to... Am I blind?

[rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create

Is there a way to show a mandatory custom field ONLY when the ticket is first created? I want people to enter phone numbers and dates of technical issues, however now they are being asked to enter them again when resolving the ticket, which really there is no point to since it's recorded alrea

Re: [rt-users] custom fields (simple?) question - trying again

Kevin, Thanks. I hadn't seen any info on that, so your explanation helps. Kenn LBNL On Tue, Oct 26, 2010 at 3:49 PM, Kevin Falcone wrote: > On Mon, Oct 18, 2010 at 12:52:06PM -0700, Kenneth Crocker wrote: > >Back in 3.6 X days, I believe that the only way to "See","Modify" or > "Admin" a Cu

Re: [rt-users] custom fields (simple?) question - trying again

On Mon, Oct 18, 2010 at 12:52:06PM -0700, Kenneth Crocker wrote: >Back in 3.6 X days, I believe that the only way to "See","Modify" or > "Admin" a Custom Field >was by granting that right to a group while in the Config->CustomField > screen. I could be >wrong, but at any rate, I remem

Re: [rt-users] custom fields below description

Hi Jason, You have to reorder code in share/html/Ticket/Create.html. Move call to EditCustomFields below message box. However, watch your steps as you have to play nice with HTML tables and make sure markup is still valid. Another place to look at is Update.html in the same directory as Create.ht

Re: [rt-users] custom fields (simple?) question - trying again

To list, Sent this before, but no answer. Thought I'd try again. Back in 3.6 X days, I believe that the only way to "See","Modify" or "Admin" a Custom Field was by granting that right *to a group* while in the Config->CustomField screen. I could be wrong, but at any rate, I remember granting righ

[rt-users] custom fields below description

how do I reorder my layout to have my custom fields below the description text-area? Thanks all. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] custom fields (simple?) question

On Tue, Oct 12, 2010 at 09:08:39AM -0700, Kenneth Crocker wrote: >Just a quick question; did you create the Custom Fields as "Ticket" Custom > Fields or as >"Transaction" Custom Fields? Kenn Carlos is using RTIR. There are some special rules regarding CFs and Queues when using RTIR. -k

Re: [rt-users] custom fields (simple?) question

Carlos, I didn't want to sound insulting or anything, but I had a crazy thought that if they were "Transaction" CF's, they would show on any tickets. I didn't mean to imply that you were a goof, ;-). Sometimes, I make some of the dumbest mistakes imaginable and have to do a "DOOH" when someone poi

Re: [rt-users] custom fields (simple?) question

Carlos, Just a quick question; did you create the Custom Fields as "Ticket" Custom Fields or as "Transaction" Custom Fields? Kenn LBNL On Tue, Oct 12, 2010 at 7:21 AM, Carlos Javier wrote: > Thanks Kenneth for your answer. I had gone to > Config->CustomFields->Group Rights for the related custo

Re: [rt-users] custom fields (simple?) question

Thanks Kenneth for your answer. I had gone to Config->CustomFields->Group Rights for the related custom fields, and added ModifyCustomField and SeeCustomField to Everyone (just to make it sure this is not the problem). Also, if I login as root/admin, I get the same behaviour: can't see the custom f

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