RE: Retro didn't ask for license number?
Reply to: RE: Retro didn't ask for license number? Jeffry, When you're using 4.2A clients with 4.2 Retrospect, activator codes are no longer needed. This is one of the major improvements over previous versions of Retrospect, since it means you no longer have conflicts, don't have to keep track of which client has what activator code, etc. Retrospect does this for you. I'd suggest looking on p. 80 of the Retrospect 4.2 User's Guide. This describes license manager and the new client licensing scheme. The User's Guide is a .pdf file installed with the application. Let us know if you're still having problems. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] Jeffry C. Nichols wrote: I recently added another client to the backups. Using AppleShare I loaded the 4.2 client software onto the Macintosh. Everything loaded fine, I restarted, etc. Once back at the backup computer (BW G3, Retrospect 4.2) I checked the client list, and the recently added client showed up, but with no license number next to it. I know I had some licenses left, but I still had to put in the next number (or a free one) before. Is Retrospect just using one of the license "slots" and not reporting what number? It would be nice to know what number it is using so that I don't try and duplicate it at a later point. Thanks. Jeffry C. Nichols, PhD Instructor/Lab Coordinator Rice University Biochemistry Department Houston, Texas -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
RE: using large hard disk as backup desitination
Reply to: RE: using large hard disk as backup desitination Michael, I'm really not sure why this was done. I'm assuming it was decided to wait until Apple lifted the 2GB limit before working around it in the software. Now that Apple has lifted the limit, that's our cue to change Retrospect's capabilities... I'll be sure to flag this suggestion, though. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] Michael Gaines wrote: At 8:34 AM -0800 12/17/1999, Matthew Tevenan wrote: Reply to: RE: using large hard disk as backup desitination Wade, Up until Mac OS 9, the maximum file size was 2 GB. Now that Apple has lifted that limit, we need to change Retrospect to reflect that new capability. We'll probably be doing this in our next release. I understand that the physical file can't exceed 2GB (at least prior to OS9), but I don't understand why this is a barrier to doing a file backup set that exceeds 2GB in total. Other programs are able create segmented files when they reach a given size. If I'm reading the message that Eric posted to the list a few months back (see below) correctly, even your own program understands how to do segmentation when dealing with removable media. So my question is, why can't it do segmentation (via containers or whatever) when dealing with a file backup set on a fixed drive that exceeds the 2GB mark? Barring some technical reason, maybe that option can be added to the next update (ideally where the user can set the segmentation size)? This has benefit of working even for those of us that choose not to upgrade to OS9. It also provides a mechanism for dealing with the issue when we start to reach OS9's file size limits. Although at 2TB hopefully we wont reach that point for a year or two. :) Thanks At 3:15 PM -0700 8/19/1999, Eric Ullman wrote: With Retrospect 4.1, we included support for filling removable cartridges that hold more than 2GB, by writing multiple containers as required, up to the media's max storage capacity. However, we can't do this with file StorageSets (on a second hard drive, for example); one must use a duplicate (OS format, no compression) operation to fill a 9GB hard disk. Best regards, Eric Michael Gaines snail mail: Learning Technology Center Computer Systems Administrator Box 45, GPC Nashville, TN 37203 mailto:[EMAIL PROTECTED] (615) 322-8070 -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: retro for a small windows set-up
Brad is correct. For each supported tape and CD-R device, Retrospect loads
its own drivers. If Retrospect does not contain drivers for the drive, it is
usually considered unsupported (or at least not yet supported), and no other
additional drivers will allow Retrospect backups to the device.
For removable disk drives, Retrospect relies on the drivers that are
allowing the drive to be seen by the system.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: "Thone, Bradley A (Swbt)" [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Tue, 28 Dec 1999 16:27:58 -0600
To: "'retro-talk'" [EMAIL PROTECTED]
Subject: RE: retro for a small windows set-up
Are they not the cases that:
If Retrospect supports the device, Dantz has a built-in driver for it, and
no MFR driver is needed?
If Retrospect does not support the device, then no MFR driver will enable
Retrospect to use the device?
Brad.
-Original Message-
From: Andrew Cook [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, December 28, 1999 1:13 PM
To: retro-talk
Subject: Re: retro for a small windows set-up
Hi,
For such a small backup, I think DAT might be a bit expensive. Just my
$0.02. Also, I think that zip disks would be more reliable, but who knows -
luckily(?) retrospect is very good at error checking, so you only need to
worry
about media failure after backup. For 600MB, why not look at a JAZ drive
or an ORB drive? They are much cheaper than DAT, and backups would be
much faster. Unless they plan on archiving a lot of backups in a file
cabinet, a removable drive is a good way to go - but if you want to have
10 separate backup sets in a file cabinet, the cost goes up as disks are
no where near as cheap as tapes. I suggest a JAZ or ORB rather than a ZIP
to avoid frequent media swaps. I do this on 1 PC in my lab.
I'd stick to SCSI or IDE if either is an option - using parallel ports is
*way* slow. In general parallel ports cannot be daisy chained, except for
junk like dongles, and Iomega Zip drives that are specially designed to go
in between your computer and printer. I've heard some bad stories about how
well this works, so I'd personally only do it as a last resort.
For drivers, the answer is "it depends". Win 9x and NT have an assortment
of standard drivers included, but often they are missing the ones you want,
or the ones included are old or brain-dead. Usually it is a good idea to
load the drive MFRs most recent drivers; some MFRs even have drivers that
are certified by microsoft, though those are often not the most recent ones.
-Andy Cook
Pardon the naive question, but I am trying to provide a
recommendation for a small company. I'm used to Retro on the Mac and
backup a network to DLT, so I am a bit ignorant here.
The company needs a simple small non-networked backup solution (one
single PC), for the least amount of money (I know I know...). Of
course I am suggesting Retrospect, but I don't know of a suggestion
for a backup device. They wanted to just use a zip, but I am at
least recommending something more reliable than that.
For their light backup needs, I am thinking of just going with a
lowly DAT drive with a lot of redundancy. Can anyone recommend one
for a Pentium 100 with 16Meg running 98SE? Does one typically attach
such a thing to a parallel port? The machine already has 2 printers
connected to 2 physical parallel ports. Can one gang parallel ports
a la SCSI?
Although the amount to be backed up is not large (one small hard
drive, maybe 600MB), I am leaning toward DAT because the company
personnel are very technology disinclined, and something like a CDR
*will* scare them. Buying a Mac and backing up over a network is
totally out of the question ("what's a network?"). They have an
ancient tape drive that they used to run on Win3.1 before they were
forced to upgrade to 98SE. I don't think they ever have known if
they were -really- backing anything up, but they like the idea of
tape because it is familiar to them. What they have may actually be
a DAT drive (I haven't seen it yet), but they want to buy a new one.
On Windows, does one have to install a separate driver for a backup
drive from the drive's manufacturer, or does Retro alone take care
of that?
Stefan Jeglinski
--
--
To subscribe:[EMAIL PROTECTED]
To unsubscribe: [EMAIL PROTECTED]
Archives:http://list.working-dogs.com/lists/retro-talk/
Problems?: [EMAIL PROTECTED]
**
Dr. Andrew R. CookPhone (631) 344-4782
Brookhaven National Laboratory FAX (631) 344-5815
Chemistry Department, Bldg 555a, Rm 292
Re: Does anybody get Retro 4.2 to autolaunch the app inmultiple users in Mac OS 9.0?
Hi Steve, Eric Ullman sent the following e-mail out a while ago. I think it's worth sending out again. Long story short, with Multiple Users on, Retrospect and Retrospect Express will not automatically launch, no matter what user you're logged in as. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] Retrospect and Mac OS 9 -- A Compatibility Report The current versions of Dantz software: Retrospect 4.2 (English only), Retrospect 4.1E (French, German, Japanese) Retrospect Express 4.1E (all languages) are compatible with Mac OS 9, with the following exceptions: 1. Very Large File Support -- Retrospect and Retrospect Express cannot backup files larger than 2 GB. Both report error -1310 when attempting to back up files greater than 2 GB in size. In addition, Retrospect file backup sets are still limited in size to 2 GB. 2. OS 9 Multiple User Mode Issues (2a) Retrospect and Retrospect Express do not autolaunch if Multiple Users are enabled in the Multiple Users control panel. The workaround is to launch Retrospect manually. (2b) Retrospect, Retrospect Express, and Retrospect Clients can only back up or duplicate files according to the permissions granted to the currently logged in user. In other words, if a client is logged in as a limited user and Retrospect backs it up, only the files and folders that this limited user can access are backed up. The workaround for local backups with Retrospect or Retrospect Express is to log in as an owner before backing up. The workaround for network backup with Retrospect Clients is to log out and remain in the login screen, or log in as an owner before backup. (2c) Retrospect and Retrospect Express cannot restore files to a Documents folder set to "write only" mode. (2d) In both Retrospect and Retrospect Express some built-in selectors will not work correctly when logged in as non-owner users (e.g. Documents Hot Items, Documents Folder, All files except cache files). The workaround is to use the All files selector. (2e) In Retrospect the following special folder selector conditions used in making custom selectors will not work properly: Apple Menu Items Launcher Items Desktop Folder Preferences Desktop Pictures PrintMonitor Documents Documents Shutdown Items Favorites Startup Items Help Shared Documents folder Internet Search Sites The workaround is to create custom selectors using name conditions to match these folders by name. Older versions of Retrospect and Retrospect Express have not been qualified for use with Mac OS 9 and should be updated to the above listed current versions. Updaters may be downloaded from the Dantz website. http://www.dantz.com/index.php3?SCREEN=updates Dantz is working to address these issues in a future release of Retrospect. We'll keep you updated. From: Steve Maser [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 30 Dec 1999 10:49:42 -0500 To: "retro-talk" [EMAIL PROTECTED] Subject: Does anybody get Retro 4.2 to autolaunch the app in "multiple users" in Mac OS 9.0? Hi all, I changed my home machine from basic Mac OS 9.0 to "Multiple User" settings to allow my 3-year-old daughter to hack on the machine in her "user mode". But since setting up Multiple Users, my automatic scripts aren't auto-launching retrospect at the appropriate time when I'm logged in as the "owner" user. The Retrospect icon will flash in the Apple Menu when the scheduled time for the script has past, but the program will not automatically launch as before. Having the program running prior to the script time will run the script, though, as will launching the program after the script time when the icon is flashing in the Apple Menu. I don't expect Retrospect to launch in my daughter's limited-user login, but I would think it should still launch in the "owner" login as that's supposed to be the "master" login that functions as if Multiple Users had no limitations. Anybody else have this problem? Should I just dump and recreate my Retrospect preference files in the "owner" login? Thanks! - Steve Steve Maser ([EMAIL PROTECTED]) | Thinking is man's only basic virtue, Computer Systems Consultant III | from which all the others proceed. Dept. of Mechanical Engineering | and Applied Mechanics (MEAM) |-- Ayn Rand -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Operations log entry
Erling, This is something a lot of people have noticed since upgrading to Retrospect 4.2. Long story short, it's nothing to worry about. As you guessed, the reason it's happening is that Retrospect 4.2 now makes more frequent additions to the log file, to aid in troubleshooting if something goes wrong. Since the log may have been added to during a backup, Retrospect may find that it is larger when it compares the file than when it originally copied it. Retrospect will report ANY difference in name, size, type, creator, creation date or time, or modification date or time. Nothing escapes its compare phase, even its own log file. I usually recommend treating execution errors equally. Keep an eye on what types of errors you're getting, even something as seemingly innocuous as this one. Retrospect's devotion to detail can come in very handy when you need to troubleshoot problems. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Erling Johansen [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 11 Jan 2000 18:12:42 +0100 To: [EMAIL PROTECTED] Subject: Operations log entry Since upgrading to Retrospect 4.2, I get the following log entry each night when backing up our server startup disk: Different data size (set: 1,151,362, vol: 1,151,414) for file ³Srv:System Folder:Preferences:Retrospect:Operations Log². It is logged as an error, written in red, and I have to check it out every time I read through the log or backup report. I understand that the size of the operation log will change during backup. But why is it logged as an execution error? -- ejo mailto:[EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Retrospect 5.0 PC w/ OnStream
Victor, Retrospect 5.0 does not yet support backup to any Onstream drives. We're still working to qualify these drives on the Windows side, though we hope to introduce support soon. As soon as Onstream releases their latest Mac firmware updater, however, Retrospect Mac (version 4.2 with the RDU 1.9) will be able to back up to the Onstream Echo 30 GB. Please call us directly if you have any further questions. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Victor Orly [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 24 Jan 2000 00:15:25 -0800 To: [EMAIL PROTECTED] Subject: Retrospect 5.0 PC w/ OnStream Hi Folks; Does anyone know if Retrospect 5.0 (the workgroup version) supports OnStream ADR tape drives on NT Server 4.0 (SP5)?? Also, does the 5.0 client work on Windows 2000 Pro? Thanks Victor Orly [EMAIL PROTECTED] -- Victor OrlyPhone: (310) 839-5610 Macintosh Internet Systems Consultant Fax: (310) 839-5615 3724 Glendon Avenue #108 Pager: (310) 582-0229 Los Angeles, CA 90034 E-Mail: [EMAIL PROTECTED] Pager E-Mail: [EMAIL PROTECTED] AOL Instant Messenger: VicOrlyMax. 200 Characters -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: 6416 Yamaha again :-(
Jane, The Yamaha 6416 is indeed no longer supported. That it still appears in the Mac supported devices list seems to be an oversight. I'll make sure the proper people are notified. Even the latest Yamaha firmware, 1.0c, has this problem. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Jane White [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 27 Jan 2000 15:24:06 -0700 To: [EMAIL PROTECTED] Subject: 6416 Yamaha again :-( I'm more confused than ever. Dantz has been saying that they don't support the 6416 Yamaha drive, and that certainly has been my experience and the experience of many of us. However, I just downloaded your list of supported drives, and lo and behold -- there's the Yamaha 6416 on the list! I have the latest Retro driver 1.9 and the Yamaha firmware update. So why doesn't it work I wonder? Mine is an APS product, and they have said they are going to refund my money. But if this can be made to work, I'd love to keep it. I've done all the SCSI adjustments, but will work only with all SCSI devices removed except the burner and by restarting with a limited extension set. That makes it useless because I want to backup an external drive and my PowerBook to the beige G3. Any ideas? Jane White -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: volume trashed
Ryan, Error -60 is an Apple operating system error. Apple's own error code documentation describes it as "bad master directory block." I'd say that drive is having major problems (though "volume trashed" is rather dramatic!). Run disk utilities on the drive, including Disk First Aid, Apple Drive Setup's "Test Disk" function (or the corresponding function of whatever formatting utility you use), plus either Norton Utilities or Tech Tool Pro. I'm positive one or more of these will find a major problem. If you get no luck with these, please call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Ryan La Riviere [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 2 Feb 2000 01:18:26 -0500 To: "retro-talk" [EMAIL PROTECTED] Subject: volume trashed All, What does this mean? --- *Error* Volume "Network Clients:Desktop - Workstation:IAE Lab Manager:System" completed with error -60: volume trashed. --- Considering it's the users System Folder volume, it has me a little concerned. -- Ryan La Riviere Lab Services Coordinator; Drexel University 215.895.6010 ICQ: 11747071, 44292959 http://staff.tdec.drexel.edu/larz -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Making of a boot CD with Retrospect Express
Florent, You can easily get around this by making sure that when you create your bootable CD, you tell your CD-burning utility to leave at least 100K of free space available on the disk. It sounds odd, since you obviously can't write to this "free" space, but an option to create this space does exist. If the application you launch is looking for free space on the boot volume to write files too (even if it can't do so and must write them elsewhere), it won't launch without that free space. This has been changed in Retrospect 4.2. It no longer looks for 100K of free space. It will most likely be changed in future versions of Retrospect Express as well. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Florent ADRIEN [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 03 Feb 2000 11:01:04 +0100 To: "retro-talk" [EMAIL PROTECTED] Subject: Making of a boot CD with Retrospect Express Hi all, I purchased Retrospect Express when it came out (version 4.0), and have made the upgrades untill 4.1E with upgraders downloaded from Dantz Web site. When I burn a bootable CD with Restrospect Express, I am not able to launch Retrospect when boot is made from the CD. It complains that Retrospect startup files must be on a volume with free space left. Does anybody know how to build a bootable CD with Retrospect Express, that allows for exemple to backup/restore the boot disk of the Macintosh ? Thanks for any advice. Regards. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: ASIP 6.3.3
Garret, Running a client on an AppleShare IP server should go fine. Check out "Working with Mac OS File Servers" on p. 161 of the Retrospect 4.2 User's Guide. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Garret J. Cleversley" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 04 Feb 2000 08:16:26 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: ASIP 6.3.3 Ronnie, I have run ASIP 6.2 with OS 8.6 and am now at OS9 and 6.3.1. I have used both retrospect 4.1 and 4.2. I started out using my ASIP server also as my primary Retrospect server with no problems at all. I back up a 30 machine network to a Ecrix VXA drive. No special config, no problems. I also have plenty of RAM for my server.. G3 with 384 meg ram. I have the server cache set to 284, gave retrospect 32 (though you don't have to) and left roughly 60 for my system. I have also now moved my Retrospect to a completely different machine.. just because I have an extra G3 sitting around and I prefer separation of services as much as the budget will allow. Why wouldn't you just run Retrospect clients to backup machines rather than putting in a file server AND retrospect.. unless you need the server for other tasks. My next mission is to see how ASIP server reacts to being a client on my backups. I don't like to mount all the drives I need (especially the boot drive) to back them up on my retrospect server so I'd like to run just the client software.. Maybe Matt has some answers here?? Hope this helps Garret -- Garret J. Cleversley Vice President/General Manager Center Page, Inc. 716-822-2212 www.centerpageinc.com [EMAIL PROTECTED] ---personal info- 716-913-1763 [EMAIL PROTECTED] www.buffnet.net/~cleverg - From: "Ronnie Livingston" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 3 Feb 2000 14:09:45 -0500 To: [EMAIL PROTECTED] Subject: ASIP 6.3.3 I am looking to setup an AppleShare IP fileserver for a specific application of duplicating files. I want to duplicate files out to the server so and backup the server. I have seen some issues with ASIP and Retrospect come through retro-talk. Will any of you out there that have experience and insight send me a note describing any of the pitfalls/areas of concern/work-arounds etc. of the ASIP/Retrospect setup. I will most likely use a G4, maybe a G3 for my ASIP server. Thanks, Ron Livingston Siecor RDE [EMAIL PROTECTED] --- My words speak for themselves. They do not reflect polices or endorsements on behalf of Siecor. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Error -36 on PSD files written by Painter?
From: Steve Axthelm [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Feb 2000 10:59:35 -0800 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: Error -36 on PSD files written by Painter? Matthew, Thanks for the reply. Error -36, in my experience, has always meant that a media problem occurred on the source volume. This has never been shown to be isolated to a specific type of file. Error -36 is an Apple-defined error being returned by the OS itself when Retrospect tries to copy a specific file. Ahh, but this is the *only* file type that turns up this error and I'm backing up gigs every night on 10 machines. As I said it's only Photoshop Files that are written by Painter. These files copy fine with the finder both locally and over the network. Try verifying the media on your source disk using a disk utility or the formatting program you used to format your hard drive. For example, if it's an Apple-formatted hard drive, use Apple Drive Setup's "Test Disk" command in the Function menu. Disk First Aid is usually not helpful in this case because it only checks for directory problems and does not check your media. I've checked both the remote and backup machine's disks with Disk First Aid, and Norton, both turn up clean. So I'm still stumped. -Steve --- Steve Axthelm Mudpuppy Studios [EMAIL PROTECTED] 503.227.1775 -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Error -36 on PSD files written by Painter?
Whoops, a little slip of the finger there... Steve, I've checked both the remote and backup machine's disks with Disk First Aid, and Norton, both turn up clean. That's fine, but remember I said that Disk First Aid (and Norton, too, by the way) usually DON'T tell us anything relating to this error. Run your drive formatting utility's disk-testing function. If it's an Apple-formatted drive, that's Drive Setup. Choose Test Disk from the Function menu. What happens? If you're still having problems, call us directly. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Steve Axthelm [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Feb 2000 10:59:35 -0800 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: Error -36 on PSD files written by Painter? Matthew, Thanks for the reply. Error -36, in my experience, has always meant that a media problem occurred on the source volume. This has never been shown to be isolated to a specific type of file. Error -36 is an Apple-defined error being returned by the OS itself when Retrospect tries to copy a specific file. Ahh, but this is the *only* file type that turns up this error and I'm backing up gigs every night on 10 machines. As I said it's only Photoshop Files that are written by Painter. These files copy fine with the finder both locally and over the network. Try verifying the media on your source disk using a disk utility or the formatting program you used to format your hard drive. For example, if it's an Apple-formatted hard drive, use Apple Drive Setup's "Test Disk" command in the Function menu. Disk First Aid is usually not helpful in this case because it only checks for directory problems and does not check your media. I've checked both the remote and backup machine's disks with Disk First Aid, and Norton, both turn up clean. So I'm still stumped. -Steve --- Steve Axthelm Mudpuppy Studios [EMAIL PROTECTED] 503.227.1775 -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Backing up FileMaker Pro 5 on a PC
Adam's right--St. Bernard's Open File Manager may be an option for some. However, Open File Manager only works with Retrospect 5.0 for Windows, not Retrospect 4.2 for Macintosh. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Adam Cohen" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 25 Feb 2000 21:13:43 -0500 To: "retro-talk" [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: RE: Backing up FileMaker Pro 5 on a PC Another option is to use a product called Open File Manager from St Bernard Software (www.stbernard.com). Backs up all open files no matter what they are. OFM assentially takes a snapshop of the open file/s then deletes the snapshot after they are backup up. This product even can backup the NT SAM files and an Exchange Post Office while open. It works very well and takes little resources. I use it with all my NT Servers. In my office we run a Filemaker 5 database for customer tracking and billing. OFM handles it with no problem. So nice not to worry that a database or any other file is open. Version 6.2 of OFM does work with Retrospect. Adam Cohen Adam Cohen President CyberDoctors, Inc. 47 Maple Street Suite 103 Burlington VT 05401 (802) 860-2430 [EMAIL PROTECTED] www.cyber-doctors.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Jon Gardner Sent: Friday, February 25, 2000 6:11 PM To: retro-talk Subject: Re: Backing up FileMaker Pro 5 on a PC on 2/25/2000 4:33 PM, Aaron Kopel at [EMAIL PROTECTED] wrote: I am wanting to back up FileMaker Pro 5 databases that are hosted on a WINNT machine. I was curious as to some other people's strategies. I am running into the "file open" problem. We are using retrospect 4.2 Set up a server script in FileMaker Pro to backup the databases just before the Retrospect backup is supposed to happen. Retro will be able to read the backup files, since they won't be open. Jon L. Gardner '89, Computer Systems Manager mailto:[EMAIL PROTECTED] Texas AM University Dept. of Food Services http://food.tamu.edu/ Tel 979.458.1839 Fax 979.845.2157 ICQ 34792860 PGP public key available at http://food.tamu.edu/pgp/jon.html -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Retrospect and Yamaha 6416S CD-RW drive
Moe, Dantz has verified that there is a bug in the firmware of the Yamaha 6416 CD-RW drive. While we have notified Yamaha of this bug, until Yamaha releases a fix for this problem, we can no longer officially support backup to the Yamaha 6416 CD-RW drive with Retrospect or Retrospect Express. The bug will cause the drive to intermittently return error 100 (illegal command) when used with Retrospect on slower Macintosh and PC models. We have some suggestions to try to work around this problem: use a faster backup computer if there is one available, or try to increase the data rate by disabling software compression and minimizing external activity during backup. Though you can make Retrospect recognize this drive by purchasing an upgrade to Retrospect 4.2, you may see the error when backing up to this drive on your Mac. The only computers I have not seen this error occur on are Power Mac G3s and G4s, though even these fast machines are not guaranteed to work correctly with the drive. We apologize for the inconvenience this may cause you. You have been added to our list of customers with this problem and will be notified when newer firmware from Yamaha is available. We're hoping to receive a resolution to this soon! Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Moe Rubenzahl [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sat, 12 Feb 2000 21:03:24 -0800 To: retro-talk [EMAIL PROTECTED] Subject: Retrospect and Yamaha 6416S CD-RW drive Retrospect 4.0 won't back up to my new Yamaha 6416S CD-RW drive (1.0c firmware). It does not even see the drive. I have: - checked for newer ROM software from Yamaha - gotten the latest (and last) driver update (14) from Dantz Dantz's support folks say no version of Retrospect works with this drive; but they are working on it. So my question is: Is it really this hopeless? Anyone have any workaround? I'll gladly update my Retrospect 4.0 if it will help. If not -- any other way to backup to this CD-RW other than backing up to a disk file and then using Toast to copy the file to CD? -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Win Retrospect Licenses?
Dean, Retrospect for Mac client packs will work with Retrospect for Windows. Old Windows activator codes become license codes with Retrospect 5.0 Windows (as well as Retrospect 4.2 Macintosh). If you have further questions, please call us directly. Our technical support number is 925.253.3050, and we're open Monday through Thursday 9 to 4 Pacific Time, Friday 9 to 2:30. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Dean Brissinger [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sun, 13 Feb 2000 22:04:04 -0700 To: [EMAIL PROTECTED] Subject: Win Retrospect Licenses? Do Retrospect for Windows client licenses work on the Mac edition and vice versa? I'm considering buying a copy of Retrospect to run on an NT system, but want to be sure I can use the license pack on my Mac version OR my NT version. -- . . . . . . . . ooo . . . . ooo . . . . . . . . . . . .Dean Brissinger - Systems Administrator. . Direct: 303-583-0278 Main: 303-444-0094 . . Fax: 303-444-0470 http://www.vexcel.com/ . . . . . . . . . . oOOo . . A . . oOOo . . . . . . . . 0 0 ' -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Troubleshooting Regcopy
Dean, Can you run Microsoft's built-in registry copy utility? This has generally better error reporting and may give you some more insight into what may be going wrong. It's pretty much the same as Regcopy anyway, except that I believe you can't schedule it, as you can with our Registry Backup Manager. If you're still having problems, feel free to call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Dean Brissinger [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sun, 13 Feb 2000 22:02:29 -0700 To: [EMAIL PROTECTED] Subject: Troubleshooting Regcopy I get a failure while trying to copy the registry on a few of my NT machines. However, it just says "Registry Copy Unsuccessful". How can I troubleshoot this and get my registry to back up? I have one NT Workstation doing this, and one NT Terminal Server. They share nothing in common that I'm aware of. -- . . . . . . . . ooo . . . . ooo . . . . . . . . . . . .Dean Brissinger - Systems Administrator. . Direct: 303-583-0278 Main: 303-444-0094 . . Fax: 303-444-0470 http://www.vexcel.com/ . . . . . . . . . . oOOo . . A . . oOOo . . . . . . . . 0 0 ' -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Troubleshooting Regcopy
Oh, also: If anyone's running an older version of the Windows client (pre-5.0), you want to make sure the Registry Backup Manager is v1.3. Older versions of the RBM didn't have as good error reporting as the latest version, and also had problems backing up the default user. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Matthew Tevenan [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 14 Feb 2000 09:08:17 -0800 To: retro-talk [EMAIL PROTECTED] Subject: Re: Troubleshooting Regcopy Dean, Can you run Microsoft's built-in registry copy utility? This has generally better error reporting and may give you some more insight into what may be going wrong. It's pretty much the same as Regcopy anyway, except that I believe you can't schedule it, as you can with our Registry Backup Manager. If you're still having problems, feel free to call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Dean Brissinger [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sun, 13 Feb 2000 22:02:29 -0700 To: [EMAIL PROTECTED] Subject: Troubleshooting Regcopy I get a failure while trying to copy the registry on a few of my NT machines. However, it just says "Registry Copy Unsuccessful". How can I troubleshoot this and get my registry to back up? I have one NT Workstation doing this, and one NT Terminal Server. They share nothing in common that I'm aware of. -- . . . . . . . . ooo . . . . ooo . . . . . . . . . . . .Dean Brissinger - Systems Administrator. . Direct: 303-583-0278 Main: 303-444-0094 . . Fax: 303-444-0470 http://www.vexcel.com/ . . . . . . . . . . oOOo . . A . . oOOo . . . . . . . . 0 0 ' -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: DHCP
Ryan, Unfortunately you will have to log out each and every client and then log them back in via multicast or subnet broadcast. Retrospect Mac doesn't have the capability to change the way you access a client automatically. While Retrospect for Windows does have this capability (click the Change button in the Access tab of each client's Properties window), I'm unsure as to whether and/or when this will be introduced into Retrospect Mac. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Ryan La Riviere [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 14 Feb 2000 18:58:17 -0500 To: "retro-talk" [EMAIL PROTECTED] Subject: DHCP All, I've some references to DHCP but nothing that answers my question. Currently part of our network is on a 144.118.xx.xx IP address scheme. We're converting over to a 129.25.xx.xx address scheme. Currently all the machines being backed up have static IP addresses. However some of them will have to use DHCP when we switch over to the new IP address scheme. I'm trying to find out how much of a hassle I'm going to have during this switch over. Since this is being done in stages, the computers being backed up that will be using DHCP will be switched first and the backup server (Retro 4.2A) switched last. Thanks for any insight -- Ryan La Riviere Lab Services Coordinator; Drexel University 215.895.6010 ICQ: 11747071, 44292959 http://staff.tdec.drexel.edu/larz -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: DHCP
Ryan, By the way, I'm assuming you've originally added all of these clients by address (since you made a point of mentioning they all had static addresses). If not, the rules change. If you add a subnet to 4.2 and the clients were initially added via default multicast, Retrospect will look for them in BOTH the default multicast and in the defined subnets. Basically no more configuring is required, except adding those new subnets. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Matthew Tevenan [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 14 Feb 2000 16:04:37 -0800 To: retro-talk [EMAIL PROTECTED] Subject: Re: DHCP Ryan, Unfortunately you will have to log out each and every client and then log them back in via multicast or subnet broadcast. Retrospect Mac doesn't have the capability to change the way you access a client automatically. While Retrospect for Windows does have this capability (click the Change button in the Access tab of each client's Properties window), I'm unsure as to whether and/or when this will be introduced into Retrospect Mac. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Ryan La Riviere [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 14 Feb 2000 18:58:17 -0500 To: "retro-talk" [EMAIL PROTECTED] Subject: DHCP All, I've some references to DHCP but nothing that answers my question. Currently part of our network is on a 144.118.xx.xx IP address scheme. We're converting over to a 129.25.xx.xx address scheme. Currently all the machines being backed up have static IP addresses. However some of them will have to use DHCP when we switch over to the new IP address scheme. I'm trying to find out how much of a hassle I'm going to have during this switch over. Since this is being done in stages, the computers being backed up that will be using DHCP will be switched first and the backup server (Retro 4.2A) switched last. Thanks for any insight -- Ryan La Riviere Lab Services Coordinator; Drexel University 215.895.6010 ICQ: 11747071, 44292959 http://staff.tdec.drexel.edu/larz -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Backup hangs
Ian, File backup sets are described on p. 22 of the Retrospect User's Guide. A file backup set is basically a file with all of your data condensed into it stored on a hard drive. You create one by changing the popup menu next to "Storage Type" to "File" when creating a backup set. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: ian [EMAIL PROTECTED] Organization: Ian Piper at home Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 16 Feb 2000 23:44:51 + To: retro-talk [EMAIL PROTECTED] Subject: Re: Backup hangs I can't see anything in the help about writing to a file instead of a backup device - how do I do it? [EMAIL PROTECTED] wrote: Hello Ian I have been using Retrospect 5.0 also and was getting the IE error message too, but I just pressed OK and it didn't seem to effect Retro at all. Mysteriously the problem went away. The only thing that chang ed was I was using the Eval Version and then Purchased it, and entered the new code. Sometime after that the problem went away. Don't know if it's related. As far as the backup problem try to do a backup to a file instead of CD and see if that makes a dif ference. I don't think the problem is related to IE but you never know, that thing is wrapped into everything. Ian. -- Ian Piper http://www.monty.demon.co.uk == 1999 Triumph Legend TT - 'A legend in my own lifetime' == -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Retrospect and Microsoft Exchange
Retrospect cannot back up live Exchange servers. Nor can you restore individual mailboxes or messages from a full Exchange backup. We are looking into offering an "agent" to back up live Exchange servers (as I suspect Brad must be using with ArcServe) some time in the future. Before this, though, I expect we'll have a way for you to make a "hot" Exchange server "cold" just for backup, then start it up again when it's finished. Stay tuned... Matthew Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Thone, Bradley A (Sbcsi)" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 8 Mar 2000 12:27:17 -0600 To: "'retro-talk'" [EMAIL PROTECTED] Subject: RE: Retrospect and Microsoft Exchange You're gonna have to stop the Exchange services, I'm certain. But, like anything, if you did perform a "cold" backup of Exchange/SQL/Oracle/etc, you would be able to back it up successfully. Mind you, I have not done this, since BackupExec lets me do a "hot" backup of Exchange and SQL. Brad. -Original Message- From: Aaron Golub [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 08, 2000 12:09 PM To: '[EMAIL PROTECTED]' Subject: Retrospect and Microsoft Exchange Has anyone used Retroscpect to back up the mail store on a Microsoft Exchange 5.5 server? How does it handle this? Does the backup actually work? Can you recover email from the backed-up mail store? Feel free to email me directly if this has already been covered on the list. Aaron -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Windows clients not responding after a time
Ben, Another problem, maybe related, is that, often, if I try to do a manual backup of one of our PCs, Retrospect reports that *no* files were copied. And I know that there is new/modified data that needs backing up. I can select files for back up, and they appear to get copied to tape. But a manual, non-selective back up of a PC may very well result in no files backed up. This problem is not related to the sleep issue. Unless you've got different selection criteria in your manual backup than you do in your automated one, Retrospect should select and copy the same files manually as it does automatically. There must be something else going on here. I suggest a QA session with a Dantz tech. I suspect that will clear this up. Please call us. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Benjamin L. Jones" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 8 Mar 2000 14:16:41 -0500 To: "retro-talk" [EMAIL PROTECTED] Cc: Paul Hudy [EMAIL PROTECTED] Subject: RE: Windows clients not responding after a time I have this problem, also. A lot more than I care for. I suppose that part of the trick is to teach my PC laptop users to disable their sleep mode. Those times the Retrospect Client reports that it does not get loaded on boot up must have been brought about because the PC had gone in sleep/standby mode. Another problem, maybe related, is that, often, if I try to do a manual backup of one of our PCs, Retrospect reports that *no* files were copied. And I know that there is new/modified data that needs backing up. I can select files for back up, and they appear to get copied to tape. But a manual, non-selective back up of a PC may very well result in no files backed up. Ben Reply to: RE: Windows clients not responding after a time Rees, Have you restarted the machine at all between the time the client is visible and the time it's not? If the client PC is using the "Suspend" function (Windows 95), which powers off a computer without shutting it down, it will need to be restarted before Retrospect can access it. Similar behavior occurs with Windows 98 Stand-by mode and laptop sleep mode. We're hoping to change this behavior in a future release. If that's not the problem here, what does the client control panel say in its status window? Consult the Retrospect User's Guide for troubleshooting information or contact us directly if this error stays in the control panel even after restarting. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] -- 919.962.4551 -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: seeking RetroToast compatible CDRW for Mac
Mark, All devices currently listed on the Dantz website are compatible with Retrospect. The only known CD-RW issue is with the Yamaha CRW4416, which with the latest firmware (the same as the CRW6416) experiences the same problems as the CRW6416--error 100 on slower hosts. You may have misunderstood what the tech told you over the phone about drives that "definitely work." I think what she meant was that she can't recommend one drive over the other. Being technical support, we really do mostly hear about drives failing. If we were to go on that, we'd be passing out a lot of misinformation, since we've tested all the drives listed on our website and know they DO all work with Retrospect. Also, please understand that we go through a rigorous qualification process with every drive we test. This means that not every drive we test will always be qualified, and also that we are not always able to immediately offer support for a device that was just released. In our view (and hopefully yours!) taking a few extra months of testing to ensure without a shadow of a doubt that data loss will not occur during normal operation of a device is worth it. If you have any questions about a specific device, please feel free to call. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: [EMAIL PROTECTED] (Mark K. Stowe) Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 3 Mar 2000 09:06:21 -0500 To: retro-talk [EMAIL PROTECTED] Subject: seeking RetroToast compatible CDRW for Mac Hi, I'm someone who has wasted days being 'burned' (wrong firmware? bad drivers? bad IDs? tried lots of brands of media) trying to get two different external SCSI CDRW drives to work with both Toast and Retrospect on my PowerPC. I'm returning both and before I spend more of my time and money, I'd love to know of someone who can tell me of any external SCSI CDRW that they know from experience really works with both these programs (and where they bought it so I am more likely to get a drive with the same firmware). The Dantz help line person was very helpful but said that she couldn't confirm any drives that definitely work - they just hear about the ones that people are having trouble with. I know it must be difficult, but it does seem that Dantz is not keeping up with writing new drivers - a lot of the models that they have drivers for are no longer available and they don't have drivers for many (most?) of the new drives that I have looked at (that includes their driver updates). Thanks and best wishes, Mark -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Client initiated backup
An easy way to do this is to create a new Backup Server script that has an interval of 99 days between backups to the same backup set as your nightly script. Make it active all day long. Your users can basically request a backup whenever they want without a server-initiated backup to interrupt them during the day (unless it's been 99 days since this script last backed them up). For more details on this, see p. 133 of both the Retrospect 4.2 and 5.0 User's Guides, under "Strategy 7On-Demand Backup Server." Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Luke Jaeger [EMAIL PROTECTED] Organization: Disney Magazine Publishing Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 10 Mar 2000 13:49:23 -0500 To: retro-talk [EMAIL PROTECTED] Subject: Re: Client initiated backup That must be some conscientious group of users you have there. Maybe an applescript could make this work. The backup server is designed around the principle that users will never initiate a backup of their own, at least not according to any reliable schedule. Even if this is going to be part of your backup scheme, I hope you will continue to run regular backups at night off the server... user backup is too important to be left to the users! Kristin Connelly wrote: I'm running the Mac version of Retrospect and each night the backup server backs up all of the client machines. I would like to write a script that will allow each client to use the control strip module to initiate an immediate backup during the day at a time of their choice, but I don't want this script to try to back up the client computers on its own. Is there a way to make such a script? Is there a way to use the CSM to do an immediate backup up if the client is not part of a script that is active all the time? Thanks in advance for your help. -- Kristin A. Connelly, Systems Administrator Tehabi Books 1201 Camino del Mar, Suite 100, Del Mar, CA 92014-2568 Tel: 858-481-7600 Fax: 858-481-3247 mailto:[EMAIL PROTECTED] Get FREE Electronic Postcards at http://www.tehabi.com/postcards/ -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- top of the world, Luke Jaeger, Technology Coordinator Disney Magazine Publishing Northampton, Massachusetts [EMAIL PROTECTED] Any opinions expressed in this message are my own and may not represent the opinions of Disney Publishing, etc etc etc. * -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Client initiated backup
Scott, Make one Backup Server script and include only the clients you wish to give the option of daytime backups. Include only one backup set. Including more than one is possible, but will complicate things way too much. Regarding your second issue, read the following, from the Retrospect User's Guide: While Backup Server is running, the Retrospect Event Handler sends a summary e-mail every twelve hours. (If you prefer a different time interval, open the script and change the property kSendBackupServerReport value to the desired number of hours.) This summary e-mail contains the error and success messages for each volume in the Backup Server script. It also contains the error and success messages for regular scripts that run while Backup Server is running. NOTE: When you stop Backup Server, the events which occurred after the last summary e-mail are not included in an e-mail. Does this sound like what's happening in your situation? Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Scott Ponzani [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sat, 11 Mar 2000 13:27:30 +0900 To: retro-talk [EMAIL PROTECTED] Subject: Re: Client initiated backup I have a question about Stategy 7: Do I make one backup server script, and include ALL clients and ALL the sets? If one client requests an ASAP backup, will it back up all of them? And, to where? Or, do I make a 99-day server script for each client? Also, right now, I'm using only backup scripts. I'm emailed a message each time a script is completed. However, when I have a backup server script enabled and running, I'm emailed only once, with the results of all the *regular* scripts. Why is that? Cordially, Scott Ponzani _ Communications Coordinator Christian Academy in Japan [EMAIL PROTECTED] From: Matthew Tevenan [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 10 Mar 2000 14:23:15 -0800 To: retro-talk [EMAIL PROTECTED] Subject: Re: Client initiated backup An easy way to do this is to create a new Backup Server script that has an interval of 99 days between backups to the same backup set as your nightly script. Make it active all day long. Your users can basically request a backup whenever they want without a server-initiated backup to interrupt them during the day (unless it's been 99 days since this script last backed them up). For more details on this, see p. 133 of both the Retrospect 4.2 and 5.0 User's Guides, under "Strategy 7On-Demand Backup Server." Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: CD-RW
Eric, Retrospect Macintosh does not yet support the Plextor PX-W8432Ti (I think this is what you're referring to; there's no such thing as an 843Ti) as a FireWire device. We'd like to in the future, though. Unfortunately I don't have any approximate date of support... Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Eric Prentice [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sat, 11 Mar 2000 04:16:23 -0800 To: [EMAIL PROTECTED] Subject: CD-RW I'm sure this has been covered but I didn't see a way to access the past messages. I just installed 4.2 and I have a Plextor PX-W843Ti CD-RW FireWire drive from FantomDrives. I'm wondering what I need to do to allow Retrospect to backup to this drive. Anyone have any insight for me? Eric -- Dr. Bott LLC | http://www.drbott.com/ Visit my MacTips! | http://www.themacintoshguy.com/ ListMom| http://www.themacintoshguy.com/lists/ -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Update Retro Express Problem
Arnold, Make sure you're running the correct updater. There are two 4.2 updaters on the Dantz Updates page, one for Retrospect Desktop and Workgroup, and one for Retrospect Express. If you're sure you're using the correct 4.2 updater, please try reinstalling Retrospect Express from the original CD. Then, apply the updater again. If it still doesn't work, try downloading the updater again. If you have further questions, please call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Arnold Hauser [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 21 Mar 2000 22:46:45 -0500 To: retro-talk [EMAIL PROTECTED] Subject: Update Retro Express Problem Hi, I downloaded Retrospect Express4.2 Update. While it was in the install mode I got this message: "An error prevented the update from completing. Update Error: Retrospect Express 11002:2, -14" I'm running Mac OS 8.6 Thanks...Arnie -- -- To subscribe: [EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Exchange and SQL Database backup?
David, Retrospect 5.1 for Windows ships with an external batch script that will stop Exchange services automatically before backup of Exchange databases, then start them up after the backup is done. If you're savvy enough in this area, I suspect that you can tweak this same batch file to stop SQL's services before backup as well, then restart them after it's done. Because of the complexities of external scripting, I'm afraid Dantz can provide only minimal technical support for these features. See Addendum II of the Retrospect User's Guide Addendum that ships with 5.1 for information on setting up these external scripts. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Kraut, David" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 23 Mar 2000 13:33:12 -0500 To: "'[EMAIL PROTECTED]'" [EMAIL PROTECTED] Subject: Exchange and SQL Database backup? In evaluating Retrospect we found that there is no way to dynamically back up MS Exchange and SQL databases. Has anyone found an acceptable solution for this problem? Shutting down the services before backup is a major PIA! -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Retrospect Mac and Yamaha CRW8424
Greetings, Retrospect and Retrospect Express 4.2 for Macintosh now support the Yamaha CRW8424 CD-RW drive with a special pre-release driver update. This is a modified version of the Retrospect Driver Update 1.9 (still called version 1.9, with a modification date of 3/27/2000) with support for the Yamaha CRW8424 added. To obtain the driver update, please send an e-mail to [EMAIL PROTECTED] We will send you the driver update as an e-mail enclosure. At that time you may also opt to receive future updates on this issue directly via e-mail. To use this drive for backup, you will need the following: Retrospect 4.2 The special driver update Yamaha CRW8424 firmware version 1.0j Retrospect 4.2 is a free update to Retrospect 4.1 available at the following link: http://www.dantz.com/index.php3?SCREEN=updates Once you have decompressed the driver update, drop it into the Retrospect 4.2 folder, replacing the existing Retrospect Driver Update 1.9 if applicable. The Yamaha driver contained in this special driver update is not beta software. It is the final driver version that will be contained in the next formal Retrospect Driver Update release. This special driver update will not be posted to the Dantz website and is being made available only to customers who specifically inquire about support for this drive. To know if you need a firmware update, check your current firmware version: From the Retrospect Directory click Configure, then Devices. Click Device Status. In the Device Status window look for the line starting with "Yamaha," and scan across to the Version column. If the version in this column is less than 1.0j, please download the firmware flasher for your drive from the following page: http://www.yamaha.co.jp/english/product/computer/fw_not4.html Please contact Dantz Technical Support at 925.253.3050 or [EMAIL PROTECTED] with any questions or problems. If you have questions about the Yamaha firmware update, please contact Yamaha directly at [EMAIL PROTECTED] Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: New to Rertospect and AppleScript question
Stiles, If you're somewhat familiar with AppleScript (and I'm not very, so don't ask me for programming tips), you can create what's called a "wait handler." This is basically running all the time, and waits until a certain time to do what you tell it to--for example quit FileMaker Pro Server. You could schedule it to happen before the time the script starts, then have it start it up again afterwards. Pick up most any basic AppleScripting book for tips on how to do this. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Church Initiative WebMaster" [EMAIL PROTECTED] Organization: Church Initiative Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 14 Apr 2000 14:44:31 -0400 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: New to Rertospect and AppleScript question OK, I guess you WERE laughing since I received no response grin. Regardless, I think I have figured out how to shut down FileMaker Server IF it is running on the same machine as the Retrospect Server (just copy the sample script from the AppleScript folder within the Retrospect folder to the Retrospect Preferences folder), but what if FileMaker Server is on a different server? Does anyone have any ideas on this? I ran a backup on a test database and the backup ran without any errors (while FileMaker was still running). I was then able to restore the database from tape and open it -- no problems, but FileMaker Server was never shutdown during the backup. Any help would be greatly appreciated! Stiles Watson -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: How to determine actual capacity used on tape media?
Michel, Thanks for some great suggestions. In answer to your first question, the amount Retrospect lists in the Backup Set Properties window is the amount of data actually sent to the tape. Retrospect has no way of knowing how well the tape drive was able to compress your data. In answer to your second set of questions, Retrospect has an internal counter which it increments whenever you're accessing the tape drive (backups, compares, restores, rewinds, even if you're just in the Devices window). It's no more sophisticated than that at this point. Some time in the future we'd like to implement what you're talking about, but at this time we're not quite there yet. Finally, the statistics you speak of are not something Retrospect is capable of right now, but, again, are something we'd like to implement in the future. Thanks again for your suggestions. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Michel Joly de Lotbiniere" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 18 Apr 2000 16:03:16 -0400 To: "Retro-Talk" [EMAIL PROTECTED] Subject: How to determine actual capacity used on tape media? Hello, Some long, quasi-trivial questions: (I'm using Retrospect Desktop 5.1 on MS Windows 2K with a LaCie external Sony AIT-2 drive) Am I right in assuming that the "Members" tab on the properties dialog for a backup set shows the amount of data sent to the tape device *before* any hardware compression take place? Or, is the amount displayed derived from some count of the actual number and size of blocks written by the device to the media (which some devices' SCSI mode pages would show), i.e. the actual media capacity used? Reading the relevant parts of the manual's "Management" chapter hasn't decided the question for me. Where is the actual total of hours of tape use displayed? Retrospect can remind when a device needs cleaning--so the data must be saved somewhere. The AIT-2 drives are largely self-cleaning according to the Sony manual, but will set the CLN bit in a Request Sense command if the drive needs treatment with a cleaning cartridge (as well as blinking the drive's LEDs, etc.). Does Retrospect write some kind of warning log message when that bit is set? Is there any way short of manually totalling backup session logs to find the number of hours a given backup member has been in use? Also, most tape drives maintain pretty elaborate counts of soft/hard read/write errors. These are useful statistics to display in log files, since a consistent increase in these numbers on a series of backup sessions may show that the media is ripe for retirement. Is there any access to these in Retrospect? (Maybe I'm just too used to all the redundant statistics that ARCserve so obsessively displays! ARCserve vs. Retrospect: an East coast vs. West coast thing? I should probably relax more.) // Michel Joly de Lotbinière -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: CDRW 8424S Retrospect 4.2
Bob, For Mac support for this drive, you need the special driver update available to anyone who wants it and who sends an e-mail to [EMAIL PROTECTED] I'll send it to you off-list. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Bob Humphrey [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 19 Apr 2000 09:16:10 -0800 To: [EMAIL PROTECTED] Subject: CDRW 8424S Retrospect 4.2 First, apologies to the list. I know I've seen this mentioned previously, but the list archive search engine was down... I've got a client that wishes to backup directly to a Yamaha CDRW 8424S...actually in a LaCie housing. I updated to the latest firmware 1.0j, the system (as well as Toast) sees the drive on the SCSI bus. When attempting to do a Retrospect backup, however, a "device not found" message comes up. In Configure Devices, the initial screen indicates no backup devices, but Retrospect's SCSI scan mechanism sees the device on the appropriate ID. In this window, the device is correctly identified, but is flagged as having no driver. Could someone point me to a solution to this problem? TIA, Bob Humphrey -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Error 203
Adam, You are indeed receiving a hardware error. The sense code doesn't tell us too much more than the error description does--basically that there has been a hardware failure. I'd recommend consulting Dantz Tech Note 306, "Recovering from Error 206, Media Failure," at http://www.dantz.com/index.php3?SCREEN=tn306 Errors 203 and 206 are similar, and the troubleshooting I'd recommend is identical. Or call us directly to speak with a tech about troubleshooting this. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Adam Gerstein [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 24 Apr 2000 16:01:58 -0400 To: [EMAIL PROTECTED] I've just started receiving this error code below when trying to back up my backup server. My guess is that it's a hardware error, but I wanted to make sure. Since I bought the drive on eBay, I don't have the manuals or any reference material except the HP site - 4/22/2000 2:20:06 AM: Copying 6100 Trouble writing: "1-PB/Server [005]" (1048674304), error 203 (hardware failure). Additional error information for device "HP DAT DDS-DC" [0:5], Sense f0 00 04 00 00 00 02 0b 00 00 00 00 44 00 01 00 00 54 (HP |HP35480A|1009) 4/22/2000 8:51:28 AM: Execution stopped by operator Remaining: 829 files, 67.8 MB Completed: 0 files, zero KB Performance: 0.0 MB/minute Duration: 06:31:22 (00:01:20 idle/loading/preparing) Any one have any suggestions? adam -+--+- Adam Gerstein O- | | AuctionComic.com - the ComputerBoy! Consulting Design | http:// | only site for all your [EMAIL PROTECTED] | snickersnot | your comic book needs! http://www.computerboy.com | .com | http://www.auctioncomic.com -+--+- HTML coding|CGI scripting|Site development|Graphic Design|Web Whacking -+--+- -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: out of Sync
Bad backup set header errors indicate Retrospect encountered a missing or damaged file header, which contains information such as the file's name and size. We troubleshoot these as we do any other hardware-related error, by trying to pinpoint the source. The first place to look is the media itself. Try another tape. Does that one give the error as well? Does this error occur on all tapes? If so, move on to other device troubleshooting. Update SCSI card drivers if this is not the native SCSI bus. Take any other devices off the SCSI chain. Try a backup. Does this work? Use a cleaning tape to clean the drive's heads. Try a different cable from the Mac to the tape drive. Try a different terminator on the back of the drive. If the drive is actively terminated, turn active termination off and put a physical terminator on the back of the drive. Try the drive on another Mac. If you still get these errors after trying all these steps, the problem is with your drive. The purpose of this troubleshooting is to pinpoint what variable is causing the errors, and at the end, the only variable left is the drive itself. If you have further questions, please feel free to contact our European support team: For support in English: (from the UK) 0800 169 77 64 (outside of the UK) +33 1 40 29 11 08 For support in German: (from Germany) 0800 180 21 21 (from outside Germany) +33 1 40 29 11 08 Regards, Matthew Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: [EMAIL PROTECTED] (Dantz) Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 09 May 2000 16:13:27 +0200 To: [EMAIL PROTECTED] Subject: out of Sync Dear fellow listreaders I hope you will be able to help me with input regarding a back-up problem. My server want me to resync my catalog on my storage set, but when doing so nothing happens except in the log were retrospect add's 11.000 lines saying : Bad Backup set heder found (0x20202020 at 145.950.778). Bad Backup set heder found (0x20202020 at 145.951.290). Bad Backup set heder found (0x20202020 at 145.951.802). Bad Backup set heder found (0x20202020 at 145.952.314). Bad Backup set heder found (0x20202020 at 145.952.826). an keeps going on for another 11.000 lines. I'm using a AIT 25-50 GB drive with an 16 k chip tape. Any comments or ideas would be greatly appreciated. Kind regards, TSM/Jesper Greve Telefon: +45 4583 1222 Telefax: +45 4583 1322 E-mail: mailto:[EMAIL PROTECTED] Internet: http://www.tsm.dk/ -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: No compare
Compare errors which mention data or resource offsets usually indicate device communication problems. You can refer to the Retrospect User's Guide for general device troubleshooting and maintenance, or contact [EMAIL PROTECTED] for further troubleshooting steps. Some things to check for: 1) ensure proper termination on your local backup machine's SCSI bus; 2) clean tape heads and try new tapes if using a tape drive. 3) ensure firm connections of cables into their ports; try swapping out a cable with another one to rule out bad cable issues. 4) remove all other devices from the chain except for the backup device to isolate the problem to see if it's specific to the backup device or with other SCSI devices. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Radu-Dan Sabau [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 22 May 2000 15:24:52 +0100 To: "retro-talk" [EMAIL PROTECTED] Subject: No compare Suddently Retrospect begins to show a list of File "xyz" didn't compare at data offset integer after backing up some clients. Any suggestions ? -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: german update to 4.2
Oliver, It will most likely be the next version of Retrospect for Macintosh that is localized into other languages (including German). Stay tuned to the Dantz website. We're working hard on this version and it's coming soon. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Oliver Kess [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 23 May 2000 09:49:10 +0200 To: retro-talk [EMAIL PROTECTED] Subject: german update to 4.2 hi, when will the german version of 4.2 be available. i got message from dantz about 3 months ago, that it will be ready about april regards oliver kess -- MVG EDV Abteilung Arabellastr. 33 81925 München fon+49.89.9234.199 fax+49.89.9234.555 Mobil+49.177.6878729 eMail[EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: List Archives?
Paul, I'd recommend first consulting Dantz Technical Note 415, "Troubleshooting Error 519." It's a comprehensive troubleshooting guide to this error, located at http://www.dantz.com/index.php3?SCREEN=tn415 Then, if you're still having problems, please contact Dantz Technical Support. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: [EMAIL PROTECTED] (Retrospect) Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 31 May 2000 13:17:50 -0400 To: [EMAIL PROTECTED] Subject: List Archives? I've have horrible error 519 problems with 2 beige G3's now (REV. A) and I was wondering if there are any list archives that I could search for answers to what might be happening. Paul Fabris IS Manager Market Connections Inc. 25 Sheppard Ave. West, Toronto ON M2N 6S6 (416) 223-2250 x224 www.markcon.com -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Notification of when a tape is full
Ed, Yes. ftp.dantz.com/pub/info/ has all current documentation. Matthew Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Edmund A. Hintz" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 06 Jun 2000 10:17:19 -0700 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: Notification of when a tape is full Are the docs available in pdf format? We've got the 3.0 user guide, but we purchased 4.0 (and quite a few other assets) from a competitor when they went out of business, and if we ever did have the 4.x manual it's long gone now... Regards, Ed Hintz Geek Guy [EMAIL PROTECTED] ------ From: Matthew Tevenan [EMAIL PROTECTED] To: retro-talk [EMAIL PROTECTED] Subject: Re: Notification of when a tape is full Date: Fri, Jun 2, 2000, 10:06 AM Derek, This is possible with both Retrospect for Macintosh and Windows. See p. 193 of the Retrospect 4.2 User's Guide for information on how to do this with AppleScript and Retrospect for Mac. See p. 12 of the Retrospect 5.1 User's Guide Addendum for information on how to do this with a batch file script and Retrospect for Windows. As always, call Dantz tech support with any questions (though due to the complex nature of external scripting, we can only provide limited technical support for AppleScript and batch file scripts). Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Derek Ellerton [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 2 Jun 2000 16:36:27 +0800 To: [EMAIL PROTECTED] Subject: Notification of when a tape is full Howdy all. I was wondering if there is any easy way for Retrospect to advise someone (i.e. via email) when a backup tape is full, and in need of changing. The scenario I have is several Retrospect servers, physically kept a *long* distance from the operators/administration staff. My apologies in advance if this question has been brought up and answered before. Cheers. -- Derek Ellerton mailto:[EMAIL PROTECTED] Computer Officer, Faculty of Medicine and Dentistry, UWA Thought for June 2000; Top 10 signs to tell you've had *too* much of the 90's/2000's 8. Every commercial on television has a web-site address at the bottom of the screen. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: restoring registry
Mike, You can restore the registry on no matter which PC you back up with Retrospect, whether it be local or a client. Retrospect for Windows by default automatically backs up the registry of Windows 95, 98, NT, and 2000 PCs when you back up the boot drive. Further, Retrospect automatically restores the registry when performing a full boot volume restore. Consult the Retrospect User's Guide for full details. Retrospect for Macintosh automatically backs up the registry of Windows 95 and 98 computers. The Registry Backup Manager is required for backups and restores of the registry on NT clients through Retrospect for Mac. Details on the RBM are in the Retrospect User's Guide. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Mike Lipton" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 08 Jun 2000 20:18:13 GMT To: [EMAIL PROTECTED] Subject: restoring registry I know I can only backup the registry on the machine that has the tape drive installed but wanted to find out if there was a way to restore the registry on a workstations computer? I wasn't necessarily thinking of an automatic restore but a manual restore of the registry would work. Thanks mike Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: FREE Retrospect Exchange Agent Announced
Retrospect currently ships with an external script for Exchange that can halt the appropriate services, allow for a clean backup of the server, then start them again. This can be modified if you know the services to be halted on the Lotus Notes server. Live Lotus Notes backup is not currently possible, however. I've included your suggestion. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 19 Jun 2000 22:45:48 GMT To: "retro-talk" [EMAIL PROTECTED] Subject: Re: FREE Retrospect Exchange Agent Announced Any plans for a Lotus Notes agent? I currently use Retro for all my desktop backups, and Arcserve for the servers. I would love to dump Arcserve in favor of Retrospect but I need to be able to backup my Lotus Notes servers without shutting them down. Or can this be done currently with Retrospect? Eric Ullman [EMAIL PROTECTED] Sent by: [EMAIL PROTECTED] 06/19/2000 05:32 PM Please respond to "retro-talk" To: retro-talk [EMAIL PROTECTED] cc: Subject:FREE Retrospect Exchange Agent Announced Greetings, Today, Dantz announced the Retrospect Exchange Agent for backing up Microsoft Exchange Server databases while they're live. This stand-alone application is offered as a FREE download, and it does not require Retrospect Backup. For more information, and to download the agent, please visit betterbackup.com at the following URL: http://www.betterbackup.com/exchange/. Thanks! Eric Ullman Dantz Development -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: FREE Retrospect Exchange Agent Announced
Sorry for the confusion on my part, everyone. Here is the direct link to download the Lotus Domino server external script. NO editing is required, as I suggested in my last post: http://www.dantz.com/index.php3?SCREEN=external_scripts Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Waiting for TCP/IP?
Hello all, This is normal, expected behavior. When a user switches their connection from PPP to Ethernet, the Retrospect 4.1 and later Client fails to connect to the network. The Retrospect 4.0 Client checked its network connection every 10 seconds. This frequency caused problems for some people. In Retrospect 4.1, we changed the Client to check the network every 1 hour. Basically, if you waited long enough, the client would regain its connection. However, the Client also checks the network when it is turned off and then on again or when there is network activity on the computer such as opening and closing the Chooser. Any one of these three procedures should force a Client to see the network if you're having a problem. A simple solution is an AppleScript we created which toggles the client off and on. Anyone wishing to receive this script should contact me directly. To use it, copy it to the Mac that uses Location Manager. Open Location Manager and change the location in the Edit Location pop-up menu to whatever location uses Ethernet. Click the Auto-Open Items box in the Settings window. In the resulting window, navigate to the "P031 Toggle Client" AppleScript and click the Add Item button and then the Apply button. Now every time you switch to this location, the AppleScript will automatically run and turn the Client off and then on, forcing the Retrospect Client to connect to the network. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Ryan La Riviere [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 23 Jun 2000 09:51:43 -0400 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: "Waiting for TCP/IP"? I've run into this problem and if I really needed to have it uncrossed, I'd open up the Retrospect control panel, turn it off, close it, reopen it, turn the Retrospect control panel back on. This has worked 9 times out of 10 for me. It's just annoying that the Retro client can't "keep track" of where it is and what's active. But it only happens some of the time which is weird. On 06/23/2000 somewhere around the time of 01:37 -0500, Fred Turner, III spoke about ""Waiting for TCP/IP"?": I'm currently looking for this on the Dantz site and will look in these list archives, but if anyone can point me in the right direction to solving this, I'd appreciate it: Sometimes when I get home and change the location (via Loc. Manager) on my PowerBook back to "Home", the Retrospect client won't re-acquire the Retrospect server machine on the network. It stays crossed out in the Control Strip and the status area says "Waiting for TCP/IP". I've tried toggling TCP/IP and switching to another TCP/IP setting and back. Trying to use the server machine to configure the client results in the delay followed by error # -1028 (client not visible). However, the client machine can still fully use TCP for other services. The only fix I've found so far is a restart...quite inconvenient. Is this a known issue? Back to the archives, but if anyone knows, please point me in the right direction. -- Ryan La Riviere Lab Services Coordinator; Drexel University 215.895.6010 ICQ: 11747071, 44292959 http://staff.tdec.drexel.edu/larz -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: onstream deal??
Phil, When you say the drive goes offline, what exactly do you mean? Does it disappear from the SCSI bus? Retrospect's driver wouldn't have anything to do with random disappearances from the SCSI bus. Please call us at 925.253.3050 or e-mail [EMAIL PROTECTED] with full details of the problem so we can help you troubleshoot it. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 23 Jun 2000 18:49:28 EDT To: [EMAIL PROTECTED] Subject: Re: onstream deal?? I've installed about 5 of the SC-30 models on Macs. They work well. The only issue I've run into is that sometimes the drives goes offline after swapping tapes. Turning the unit off and on clears the problem. This issue was well documented earlier on the Mac Managers maillist. There is still no word from OnStream about a fix for the problem. Is it possible that the problem is in the Retrospect Driver??? Phil Geller WorkingMacs -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: simple question/problem
Jeffry, You're probably running Retrospect 4.2. In that case, the help file is not required. It's for Retrospect 4.1. Download the new html help folder at ftp.dantz.com/pub/info/retrospect_docs.hqx Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Jeffry C. Nichols" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 28 Jun 2000 09:45:50 -0500 To: [EMAIL PROTECTED] Subject: simple question/problem I've checked the FAQ and technical bulletins, but I can't find anything about error -24121, extension too old. I get this concerning the "Retrospect Help" file. I reloaded the Help file from the CD, but that did not work. Can someone help me with this? I know it's minor, but it's annoying. Thanks. Jeffry C. Nichols, PhD Instructor/Lab Coordinator Rice University Biochemistry Department Houston, Texas Phone: 713-348-2660 -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Ans: Storage space smarts + new?
Bob, New related question: Is there a FAQ about how any of these criteria are set? No. If Retrospect is reporting that it is about to back up files you know have not changed since your last backup, take a closer look at a sample file. Choose a file and start a restore by search for that file. When you get to the final window (you don't actually have to do the restore), click Files Chosen and Get Info or Properties on the most recent version of the file on the backup. Print or take a screenshot of this window. Now, go to the Configure tab from the Retrospect Directory and click Volumes. Choose the volume the file is on and click Browse. Find the file in question and Get Info or Properties on it. Put the two windows side by side and look for even the slightest difference in any of the criteria I listed above. Many things can cause a change in a file, even if the file has not been accessed by the user. The operating system, as well as applications, are constantly making changes to files. Further, whenever you change time zones in the Date Time control panel, your creation and modify dates are offset. We have also found an issue in Mac OS 8.1 with HFS+ formatted volumes where changing the Daylight Savings Time setting offsets the creation and modify dates of all files. There is also an issue where AppleShare might make a time translation when connecting to another machine whose time is off by more than a certain number of minutes. This time translation would also offset the creation and modify dates of all files. I have also seen this happen when upgrading operating systems, transferring files to different machines, or doing a complete restore of data with Retrospect. If you copy a file from a Mac to a PC, Retrospect will recopy it. Please call us if you have any more questions. Matthew Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Bob Durst [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 28 Jun 2000 14:19:50 -0700 To: "retro-talk" [EMAIL PROTECTED] Subject: Ans: Storage space smarts + new? Thanks for the 'smart' reply. Glad to see there is some good sense in RS. New related question: Is there a FAQ about how any of these criteria are set? For instance: if file A1 was created on computer 1 and then copied to computer 2 will it meet the 'already backed up criteria' or will the modify date and time be altered or creation date be different? I wouldn't expect any of the criteria to have changed in the above scenario. Does this scenario change if both 1 and 2 are Mac's vs PC's? How about if the file is created on Mac 1 then copied to PC 2? Bob, Retrospect uses several matching criteria to compare files that have already been backed up to what is about to be backed up. If one of the following has been changed at all, Retrospect will back up the file again: MAC files: name, size, type, creator, creation date and time, modify date and time, and label. PC files: name, size, modify date and time, file system. Therefore if the A1 files are identical in all of the ways listed above, there should only be one in your backup set if matching is set to its defaults. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Bob Durst [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 28 Jun 2000 13:14:36 -0700 To: [EMAIL PROTECTED] Subject: Storage space smarts I'm curious as to how smart RS is about storage space on a backup set. I'll outline the simple situation for the experts to explain to me how RS handles it. Computer 1 contains files: A1, B1, C1 Computer 2 contains files: A1, B2, C1 Both are being backed up to the same backup set. In the backup set will there be two copies of A1, and C1 and one each of B1, and B2, or will there only be a single copy of A1 and C1 with pointers in both computers file lists that they each contain A1 and C1 but 1 contains B1 and 2 contains B2? I wouldn't care if the files were small, but if they are BIG it makes a difference. -- -Bob D. Builder and Pilot of Kinetic Sculpture Vehicle "Killer Tomato" Visit my web site (http://www.bcc.orst.edu/~durstb/ )for pictures and additional info. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -Bob D. Builder and Pilot of Kinetic Sculpture Vehicle "Killer Tomato" Visit my web site (http://www.bcc.or
Re: Powerbook dials internet once an hour?
I'd recommend setting up at least two extension sets--one for when you're connected to the network, with the client loaded, and one for when you're not, with the client disabled. Then use Location Manager to switch between the two depending on where you are. That's what I use with my laptop and it works great. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Jon Gardner [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 29 Jun 2000 09:38:32 -0500 To: retro-talk [EMAIL PROTECTED] Subject: Re: Powerbook dials internet once an hour? on 6/29/2000 6:26 AM, Ken Gillett at [EMAIL PROTECTED] wrote: This seems to be curing the symptom, not the route cause of the problem. Why are they trying to dial out, there must be a reason? This is not normal Mac behaviour, WiNT maybe, but not Mac. Find out what is causing them to attempt the connection. On the contrary; it is absolutely normal behavior for any computer that uses TCP/IP services as part of the core OS. The majority of new Macs being sold are being connected to the Internet, and Apple has taken full advantage of this fact in the feature set of the Mac OS. If the Mac is set to use a network time server, check for software updates, or do any of a myriad of other built-in Internet-based activities, then it will try to establish a connection. That's exactly why the Remote Access setup has the option to force a manual connection. Jon L. Gardner '89, Computer Systems Manager mailto:[EMAIL PROTECTED] Texas AM University Dept. of Food Services http://food.tamu.edu/ Tel 979.458.1839 Fax 979.845.2157 ICQ 34792860 PGP public key available at http://food.tamu.edu/pgp/jon.html -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Storage space smarts
Dean, Here's the procedure Retrospect goes through when deciding whether to copy files: Scan drive Compare files scanned with backup set. Mark files that have changed/are new. Copy files... Note I said "compare...with backup set." Retrospect does a file-by-file compare, meaning it compares the FILES on your drive to the FILES on your backup set. No matter what drive or computer they were originally backed up on. That said, it's doubtful your 30 System Folders are exactly identical. To test this, try a backup of a System Folder to a new or recycled backup set. Now, start an immediate backup, matching enabled, of another System Folder. Don't start the backup but click Preview. (Alternatively, you may be able to browse a System Folder in ConfigureVolumes, select all, browse another System Folder, and paste.) All checked files without diamonds next to them are different and will be copied. You can get info/properties on any file in a Browser, so if there are specific files you think Retrospect should not want to copy, take a closer look... Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Dean Brissinger [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 29 Jun 2000 10:32:22 -0600 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: Storage space smarts On a side note, does Retrospect check for identical files between backup clients? I have 30 macs with identical system folders. I really only need to backup those system files once. If retrospect was so smart, I could do full backups site wide and get most efficient coverage with minimal tape space. I note it tends to backup more than it needs to because of volume name, time stamp, etc. At 3:49 AM -0700 06/29/00, Ming-Li wrote: Hi Matthew, Retrospect uses several matching criteria to compare files that have already been backed up to what is about to be backed up. If one of the following has been changed at all, Retrospect will back up the file again: MAC files: name, size, type, creator, creation date and time, modify date and time, and label. PC files: name, size, modify date and time, file system. Have you ever consider using something even more accurate as the criterion--say, CRC32, or some sort of file signature? Will it slow down Retrospect significantly than the current approach? I'm asking because I've found many different applications put same version of system files (dll and such) with different date/time. The file name, size and version no. (by checking the file's properties) stay the same, and a binary comparison would show the two files are identical. They have touched the date/time probably because they want all their files to have the same date/time, or because the original software development package (MS C++, Delphi, etc.) did so. And some other software would make the date/time of its installation the date/time of all the files it put in, regardless their original date/time. Under current design, Retrospect would back those files up again. By way of CRC32 check, Retrospect would find those files are indeed identical to the original ones and skip them. It would not only save storage space, but also give me extra confidence for whenever I catch some new application overwriting my system files, I can look in Retrospect's backup preview window and find which of them are in fact identical (hence no worry) and which are different (so I might have to restore my backed up version to see which one is in fact newer). I don't know if any application would change a file's content without changing its date/time and size. But if that happens, a CRC32 check would expose them, too. -- Best regards, Ming-Li -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- . . . . . . . . ooo . . . . ooo . . . . . . . . . . . .Dean Brissinger - Systems Administrator. . Direct: 303-583-0278 Main: 303-444-0094 . . Fax: 303-444-0470 http://www.vexcel.com/ . . . . . . . . . . oOOo . . A . . oOOo . . . . . . . . 0 0 ' -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Powerbook dials internet once an hour?
The Retrospect Client will check its network connection every one hour. If your connection is a dial-up connection, this means it will try to dial out. That's why I recommended using Location Manager to switch between extension sets... This one-hour interval is up from a ten-second interval with the 4.0 client. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Edmund A. Hintz" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 29 Jun 2000 13:00:19 -0700 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: Powerbook dials internet once an hour? I can't resist a good whack on a dead horse... I don't think I saw anybody mention "web sharing" as a possible source of mystery ip connections... along with file sharing over IP, NTP lookups from datetime, and unchecking "load only when needed" in the tcp/ip cdev. If none of these are culprits, a test with the Mac OS only init set might find another 3rd party init at fault... Regards, Ed Hintz Geek Guy [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Powerbook dials internet once an hour?
It would be really nice if the powerbook could be set to automatically use the dial-up TCP/IP config during the day so the user can get to the internet, then switch to ethernet at night to allow network backup. Can Location manager do that? I've found that the sky's the limit when it comes to Location Manager and AppleScript, so I'm sure it is possible to automate this process. How? I'm not the person to ask that... WISH LIST ITEM: Put an "advanced prefs" section in the retro client, where you can force it not to do those lookups at certain times of day. Or let this be administered at the server. I've logged your suggestion. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Luke Jaeger [EMAIL PROTECTED] Organization: Disney Magazine Publishing Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 30 Jun 2000 09:37:40 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: Powerbook dials internet once an hour? since this behavior only started after I installed the retro client, I suspect the retro client. This powerbook rarely if ever leaves its spot on the LAN. Until I showed up to install Retrospect, they weren't using any TCP/IP-based network services over ethernet, just classic a'talk file sharing. It would be really nice if the powerbook could be set to automatically use the dial-up TCP/IP config during the day so the user can get to the internet, then switch to ethernet at night to allow network backup. Can Location manager do that? WISH LIST ITEM: Put an "advanced prefs" section in the retro client, where you can force it not to do those lookups at certain times of day. Or let this be administered at the server. Matthew Tevenan wrote: The Retrospect Client will check its network connection every one hour. If your connection is a dial-up connection, this means it will try to dial out. That's why I recommended using Location Manager to switch between extension sets... This one-hour interval is up from a ten-second interval with the 4.0 client. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Edmund A. Hintz" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 29 Jun 2000 13:00:19 -0700 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: Powerbook dials internet once an hour? I can't resist a good whack on a dead horse... I don't think I saw anybody mention "web sharing" as a possible source of mystery ip connections... along with file sharing over IP, NTP lookups from datetime, and unchecking "load only when needed" in the tcp/ip cdev. If none of these are culprits, a test with the Mac OS only init set might find another 3rd party init at fault... Regards, Ed Hintz Geek Guy [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- top of the world, Luke Jaeger, Technology Coordinator Disney Magazine Publishing Northampton, Massachusetts [EMAIL PROTECTED] Any opinions expressed in this message are my own and may not represent the opinions of Disney Publishing, etc etc etc. * -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Powerbook dials internet once an hour?
Mr. Gillett, The reason the client checks your network connection once an hour is to make sure it has one, and to report problems if they exist. If we turned this off, the client would sit there cheerfully reporting that absolutely no problems exist when in fact they may. This would make client-side troubleshooting nonexistent, an extremely frustrating situation for a tech support rep, as you can imagine. But let's step back here... Why did we create the client? The client was created so that backups were not limited to just one local computer, or one computer plus mounted servers and shared drives. With clients, Retrospect simply looks for your client on the network, and assuming it finds it, backs it up. No need to make sure servers are mounted, no missing files the Mac OS doesn't allow you to transfer over file sharing. Notice I've been saying "network," and not mentioning dial-up connections. Dial-up connections, especially over a modem, are not specifically what the Retrospect Client was intended for. You can do it, since when you dial into your company's network, you're creating a TCP/IP connection just like your Ethernet connection to your LAN, but trying to back up a large hard drive over a 56K modem is like trying to fit Lake Michigan through a straw. OK, it wouldn't quite take that long, but you get my drift. The client is not assuming you have a free or extremely low-cost telephone connection to your network (if only US telephone rates were as rosy as you suggest...), it's just assuming most people connect via a local Ethernet connection. That said, I need to reassert my original suggestion: Location Manager. Here on my PowerBook, I have two Extensions Manager settings: one called "Network," for when I'm connected to the Dantz network, and one called "no Client," for when I'm not, and the only way to connect to the Internet is through my dial-up modem connection (sorry folks, not quite cool enough for DSL yet). In my TCP/IP control panel, I have two settings: one called "Dantz," with all the settings I need to instantly hook up to the network at Dantz, and one called "Dial-up," with all necessary settings for my ISP. In Location Manager, then, I have two settings, Dantz and Dial-up. In addition to other customized settings, these two locations appear as follows: DANTZ: Extension set: Network AppleTalk TCP/IP: (TCP/IP Configuration:) Dantz DIAL-UP: Extension set: no Client AppleTalk TCP/IP: (TCP/IP Configuration:) Dial-up Whenever I need to switch locations, I open my control strip and switch locations using the Location Manager CSM. You probably do something like this every time you have to switch to a PPP setup from your Ethernet setup, and vice-versa, right? So why not set up Location Manager and allow for even more automation? Apple's on-line help for setting up Location Manager is great. In short, there is a very good reason for the client wanting to connect every hour--stability and ease of troubleshooting, not arrogance. Unless you want to back up your client through your modem connection (which is not recommended) simply set up your Mac to disable the client control panel whenever you're on the road. OK, back to the weekend, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Ken Gillett [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 30 Jun 2000 08:47:44 +0100 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: Powerbook dials internet once an hour? At 1:11 PM -0700 29/6/00, Matthew Tevenan wrote: The Retrospect Client will check its network connection every one hour. If your connection is a dial-up connection, this means it will try to dial out. That's why I recommended using Location Manager to switch between extension sets... Can you elaborate on this? I have not found the Retro Client does this, but I'm on a LAN so the connection presumably exists and the client is happy. But if the Mac is set to 'Connect via' PPP will it then dial up? That might be unusual though to have the Client running when on a PPP dialup connection. Where's the backup server going to be? I have to say that IMO ANY software that causes these sort of uncontrollable dialups is seriously flawed, badly written, arrogantly conceived, call it what you like. If you pay for calls, as we do here in the UK, this software costs you money every time it feels like it. Since the minimum call time is likely to be several minutes this is not trivial and irrespective of the cost it is just not acceptable for a programmer to make decisions like when he will spend your money. I am VERY against this sort of arrogance (so typical of Microsoft in fact) and I'm surprised at Dantz. At 3:38 PM -0400 29/6/00, Stefan Jeglinski wrote: For example, I have a 6500 with 9.0.4 which demands the right to do a DNS lookup whene
Re: Retrospect and Quantum Snap Server
Nicholas, As you say, this should work. Retrospect should be able to back up a server mounted on your desktop, emulating AppleShare. Different server software packages do AppleShare emulation in varied ways, so we can only say for sure that true AppleShare and NT Services for Mac will definitely work, but I don't know of any that we recommend against. All known issues along these lines are listed in the latest Retrospect Read Me. You view this at http://www.dantz.com/index.php3?SCREEN=retrospect_mac_readme Also, I'm surprised you didn't hear back from Tech Support. We pride ourselves on our responsiveness. Are you sure you e-mailed us at [EMAIL PROTECTED] or [EMAIL PROTECTED]? I'm not showing any incoming e-mails from you to either of these addresses. Please e-mail me offline if you have any further questions. Regards, Matthew Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Nicholas Froome [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sat, 8 Jul 2000 00:01:59 +0100 To: "retro-talk" [EMAIL PROTECTED] Subject: Retrospect and Quantum Snap Server Does anyone out there have first-hand knowledge of backing up Quantum SnapServers (or other NAS) in a Macintosh environment? I know it should work, but I get a funny feeling when I think about backing up 120 Gb of data as a mounted volume... If anyone has tried it, I'd like to know: * what the volume size was * the OS version of the machine it was mounted on to be backed up * how it was mounted to the host machine (TCP/IP or AppleTalk) * whether they have had any problems retaining a connection to it when backing up large amounts of data I emailed Dantz support about this but received no reply. Regards -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Retrospect Demo
Jay, Feel free to install client software on Macs on your network. You can log in up to 100 clients (PC or Mac) with the trial version of Retrospect Backup. PCMacLAN is NOT required as long as all clients have been configured for TCP/IP. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Jay" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 11 Jul 2000 15:42:18 -0400 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: Retrospect Demo I thank you for responding to my message. On Dantz's demo website, it claims "NOTE: Trial versions are currently available only for the Windows platform." Does this mean that we are incapable of adding Mac volumes to Retrospect Backup Server without already having a third party software like PCMACLAN? With this trial, I installed Retrospect Clients on both my NT and MAC. When I open the Retrospect NT Client, the status portion reads "Waiting for first Access". When I open up the Client on the Mac, it reads the same thing on the status portion, (on the top note, reads appletalk 4.2v.) - Original Message - From: "John Gee" [EMAIL PROTECTED] To: "retro-talk" [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Sent: Tuesday, July 11, 2000 5:53 AM Subject: Re: Retrospect Demo The problem I am having is, the Mac volumes cannot be seen on the NT. There are two different clients for the Mac, one for AppleTalk and one for TCP/IP. If you have the TCP/IP client installed, then the NTServer should be able to back up your Macs with no further software required. From the Retrospect Server you connect to the client just like you do for the Windows clients -- you backup via the Retrospect Client, not via file sharing. Does the installer for the demo version on the Mac ask you which client you want? (The release installer asks which client, but the demo version might not.) -- John Gee[EMAIL PROTECTED] Dunedin, New ZealandProgrammers live in interesting times... -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Odd error message
Julia, This can be a problem with file backup sets. As you know, a file backup set is basically just a Macintosh file with all of your files condensed into it. As such, it has a data fork and a resource fork. The resource fork stores the catalog of the data, including a record of every single file as well as the Snapshot of every volume you back up to it. It has a 16 MB size limit. When it reaches this limit, it reports that the directory is full. What I'm guessing has happened is that you've been backing up so many files on so many volumes that the resource fork is just full. This can happen even if you've been backing up using a selector to filter out files, if the volumes the files came from have many files. Retrospect saves the Snapshot of the entire volume--including a record of every file--even if it wasn't backed up in its entirety. My recommendations are to either define a Subvolume (see p. 168 of the Retrospect 4.2 User's Guide) or several that contain the files you want to back up from each client, which will result in smaller Snapshots. Or if you don't care about the Snapshots at all, turn off this feature. To do this, go into your script, click Options, choose the Catalog option group, then uncheck "Save source Snapshots..." Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Julia Frizzell [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 13 Jul 2000 13:20:57 -0400 To: "retro-talk" [EMAIL PROTECTED] Subject: Odd error message I've done some reconfiguring of our backups, and I'm getting an error message that I can't find listed anywhere. The error number is -33 (directory full). It also says it can't save the snapshot. I've got tons of disk space (this is a HD file), so I don't think that's the issue, unless somehow the snapshot is so large that it can't save it? Help? -- Julia Frizzell User Consultant/Analyst The Education Alliance Northeast and Islands Regional Educational Laboratory at Brown University 222 Richmond Street, Suite 300 Providence, Rhode Island 02903-4226 [EMAIL PROTECTED] 401.274.9548 x311 or 800.521.9550 x311 401.421.7650 (fax) http://www.lab.brown.edu -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: verify media
Jeff and everyone, The Outlook Express e-mail event handler included with Retrospect 4.1 and 4.2 does not work with OE 5. We have a version that does, though. Please e-mail me directly if you would like to receive it. I expect we'll be shipping it with our next version of Retrospect. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Jeff Johnson [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 17 Jul 2000 09:46:18 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: verify media I also wished Dantz included a small email client in the retro server so that the log could easilly be mailed to the administrator. I've tried to get the thirdparty thing to work twize but it fails each time. I've got the e-mail feature working to e-mail me logs and everything else and to page me if there is an error or for tape requests. (my alpha/numeric pager has an e-mail address). It works great. I love this feature, because I don't have to constantly check the server. I have it working with Outlook Express 4.0 (the script with Retrospect 4.2 doesn't apparently work with Outlook Express 5 or at least I couldn't get it to work). I just followed the instructions in the manual. Let me know if you still can't get it to work. I haven't tried it with other e-mail programs. -- Jeff Johnson System Administrator Just Partners 1710 East Franklin Street, Suite 150 Richmond, VA 23223 (804) 698-6309 [EMAIL PROTECTED] From: Eric Zylstra [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sun, 16 Jul 2000 14:41:41 -0500 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: verify media I'm talking about byte-by-byte comparison. If you do no comparison, do you check to see that your data is restorable? If you don't check it, you must not have heard the common stories about having no useable backup after a major crash. I've heard many. What do you do when you get a bad byte-by-byte comparison? I monitor by backups daily. If I see a media failure, I give the drive another shot with the tape cleaner, try the tape immediately for another backup and if it fails, throw it into the garbage. I also wished Dantz included a small email client in the retro server so that the log could easilly be mailed to the administrator. I've tried to get the thirdparty thing to work twize but it fails each time. There is a way you can manage this with AppleScript, but I've not implemented it myself. I plan to use Luke Jaegers suggestion of one tape each day, wouldn't that be secure enough?? I mean, if the byte-to-byte comparisson fails it nly matters if it fails on the single files the client were just working with or did I miss something... The key is that you need to know the media -or- the drive has failed. Otherwise, you experience a silent failure--the write to tape failed, but you have no idea until you attempt to do a critical restore. Then you are screwed. Now, if you have sufficient funding for a new tape every day (365 1/4 tapes a year), then you probably could find a faster and better backup apparatus (i. e., a bunch of IDE drives). Hope you enjoy your holiday. Eric Zylstra [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: 4.3 and the bleeding edge
Malcolm,
In pulling up the error message on the Mac OS errors list, it indicates that
the disk driver is not cooperating with the file manager. {-23openErr
Requested read/write permission doesn't match driver's open permission,}
Interesting ... Retrospect reported the error, why did you make the leap
to MacOS errors?
Basically, if you're getting *most* any negative error up through -5XXX in
Retrospect, it's is being mapped directly from the OS. That's why Pat looked
to a list of Mac OS errors to figure out what this meant.
All of Pat's suggestions are good ones. I assure you that larger than 2 GB
file backup sets were tested thoroughly and do work correctly. I'd estimate
they were the number one customer suggestion of recent memory, so we knew
they'd better! If you're still having trouble, please e-mail
[EMAIL PROTECTED]
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Malcolm McLeary [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Sun, 23 Jul 2000 21:09:21 +1000
To: "retro-talk" [EMAIL PROTECTED]
Subject: Re: 4.3 and the bleeding edge
Hi Pat,
On 23/7/00 4:35 PM, Pat Lee [EMAIL PROTECTED] wrote:
In pulling up the error message on the Mac OS errors list, it indicates that
the disk driver is not cooperating with the file manager. {-23openErr
Requested read/write permission doesn't match driver's open permission,}
Interesting ... Retrospect reported the error, why did you make the leap
to MacOS errors?
I have no idea if its relevant, but Finder will happily duplicate the
storage set so Finder can open the file and read it.
Sounds like it could be a problem with the disk driver on your disk in this
case. What formatting software was used to format the ATA disk? Did it see
it as a SCSI drive or an ATA drive?
Only use the Apple product ... Drive Setup ... the "get info" on the disk
says its v8.1.4. The card makes ATA disks appear to be on just another
SCSI bus.
Have you tried creating a greater than 2GB file set on a connected SCSI hard
drive on this computer and does it work?
No the biggest SCSI drive I have is only 2GB ... I guess I could string a
couple of them together as a stripe.
I will verify that the disk driver is the latest, and also the bios for
the card.
Cheers, Malcolm
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Information Alchemy Pty Ltd
ACN 089 239 305
Canberra, Australia
Malcolm McLearyMobile: 0412 636 086
Managing Director Email: [EMAIL PROTECTED]
This message was sent using Claris Emailer 2.0v3 for Macintosh.
--
--
To subscribe:[EMAIL PROTECTED]
To unsubscribe: [EMAIL PROTECTED]
Archives:http://list.working-dogs.com/lists/retro-talk/
Problems?: [EMAIL PROTECTED]
--
--
To subscribe:[EMAIL PROTECTED]
To unsubscribe: [EMAIL PROTECTED]
Archives:http://list.working-dogs.com/lists/retro-talk/
Problems?: [EMAIL PROTECTED]
Re: Hardware Error
David, If the error occurs when this drive is connected to three different machines, and you've tried multiple cables and terminators, I'd look toward a drive problem. However, make sure you've cleaned the drive heads and tried the drive without the other SCSI device(s). I'm assuming this is built-in SCSI? If not, make sure you've tried a different card. Try some fresh tapes in the drive too. If the drive still fails after swapping out all these variables, you've isolated the problem to the only variable left--the tape drive. This is a device error--generated by the device itself. If you have further problems, please call tech support directly. Our number is 925.253.3050, and we're open Monday through Thursday 9 to 4 Pacific Time, Friday 9 to 2:30. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "David Thornton" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 25 Jul 2000 13:30:43 -0500 To: [EMAIL PROTECTED] Subject: Hardware Error I've got Retrospect 4.2 running on a 7100/80, backing up to an HP 1533 DLT mechanism in an external enclosure. This drive is used only for a specific small backup set on a client machine, and backs up daily with a recycle backup weekly. About two or three times weekly, the script will fail with a hardware error 203, and ask for a new tape. The log shows the following information: Device trouble: ³1-Game Security², error 203 (hardware failure) Additional error information for device "HP DAT DDS-DC" [0:1], Sense 70 00 04 00 00 00 00 0e 00 00 00 00 44 00 01 00 00 d8 (HP |C1533A |9503) The 203 is generally a SCSI related error, but because this error has appeared consistently when running this script while the drive was attached to three different computers (7100/80, G3/266 desktop, and Server G3/266 beige), and with numerous different (new) cables terminators, I'm leaning towards the problem being somewhere other than the SCSI chain. Also on the SCSI chain is a DLT-2000 that backs up a much larger set of files, and has never given a hardware error. Is it possible that the DLT mechanism itself is on its way out, or should I keep t-shooting the SCSI chain? Thanks in advance for any advice that you can give. -- David G. Thornton Graphics Systems Manager CCL Label, Sioux Falls, SD e-mail: [EMAIL PROTECTED] Boot, you transistorized tormentor! Boot! -- Archibald Asparagus -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: 541 errors
Toby, Something is causing the system to think your mouse button has been held down on startup. That's actually where the client gets this information, which will prevent it from loading. I'm not sure why reinstalling the client would solve this, since it shouldn't, so keep an eye on these clients for recurrences. I would think this is caused by some sort of utility or extension you have loaded that is causing the system to think the mouse button is depressed. Do you have any special mice or trackballs, or a USB card? Try minimizing inits to only Mac OS plus the Retrospect Client. Does this work better? If you have any further questions, please call us directly. For support in English: (from the UK) 0800 169 77 64 (outside of the UK) +33 1 40 29 11 08 [EMAIL PROTECTED] Regards, Matthew Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Toby Blake [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 26 Jul 2000 15:51:24 +0100 (BST) To: [EMAIL PROTECTED] Subject: 541 errors We are seeing a lot of 541 errors on only a few Macs (an 8200, 7200s and a 7100 - the 8200 produces these errors every couple of weeks). The 541 error (client not installed or not running) keeps recurring on these machines - investigating the retrospect control panel reveals that a "mouse button was held down at system startup" - this is NOT true and no amount of restarting will cure the problem. What does cure the problem though, is a reinstall of the client (v4.2). So, my questions are (1) why does this keep happening? and (2) how do I prevent this? Thanks Toby Blake Computing Officer University of Edinburgh -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Taking backups out of circulation
Ben, New Media backups! That's what they're for. From the Retrospect User's Guide: When Retrospect performs a new media backup, it makes a new backup set (with a name similar to the old one) using a new or erased CD, disk, or tape or a new directory for an Internet backup set. This allows the original backup set and its catalog to remain intact for long-term storage in a safe place. The new backup set catalog and the new media member (or directory) are each named with a number in sequence, such as ³Office Net [001]² and ³1-Office Net [001]². Retrospect updates references to the old backup set in scripts and schedules so they reflect the new backup set. You can schedule a New Media backup in your script, or do one manually under ConfigureBackup SetsConfigure/PropertiesOptionsMedia Action. Call us if you need help. Regarding Snapshots, they are taken by default with EVERY backup. However, only the most recent backup's Snapshot is stored in the catalog file (though you can retrieve older ones from your backup media if you wish). If you look closely, this should be what you're seeing. (When you choose the Snapshot to restore from, you'll see the date and time the Snapshot was taken) If not, did someone perhaps turn off the "Save Source Snapshots..." option in your backup? Regards, Matthew Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Ben Lawson [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 26 Jul 2000 12:04:53 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Taking backups out of circulation I have a server on a three week tape rotation that recycles a set of 15 tapes. I want to start setting aside the occasional initial back up for long-term purposes. The backup script will handle replacing the members with new tapes, but I'm concerned about the catalogs. If I want to retrieve something from a very old backup I think that I'll have to re-catalog the tapes, which is a long process. Is there a straight-forward way to preserve the catalog as well as the set-aside tapes? Also my backup sets only seem to have one snapshot for each initial full backup. There are no snapshots created with the incremental backups. Can I get these generated automatically? -- Ben Lawson [EMAIL PROTECTED] I.T. Manager, FCB Canada Ltd. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Scripting within Retrospect.
The AppleShare lockout feature only works when Retrospect is running on the AppleShare server. It will not lock out users when backing up AppleShare servers remotely. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: casper [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 27 Jul 2000 17:02:43 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: Scripting within Retrospect. Thank you for the advice. I have another question however. I assume that Appleshare lockout works with the appleshare clients. Is this functionality still realized using Mac Manager? We have another small site that is interested in automating their backup procedure. Thanks again. The "if it ain't broke don't fix it" saying definitely applies in this case. Retrospect is completely compatible with AppleShare. It's just when you have a server that's being slammed and a Retrospect backup happening at the same time that things can get dicey. If this is working for you, don't change it. Also, one more thing. The AppleShare lockout feature is NOT the same thing as shutting down AppleShare. The AppleShare lockout feature (accessible in the Options of your backup script) automatically logs out users before local server volume backups. AppleShare is still running. Something extremely important to note is that to get a good backup of your AppleShare server, AppleShare MUST be running. Otherwise you will not be backing up the access privileges. Feel free to call us should you have any other questions. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Stubbornly Invisible Client!
Gowan, You might want to go over the "bindlistener" registry edit again to make sure you've done it correctly: Stop the Client service from the Services control panel. From the Start menu, choose Run and type "Regedit" (no quotes). Open the path HKEY_LOCAL_MACHINE\SOFTWARE\Dantz\Retrospect Client\5.0, and highlight the 5.0 folder. You should see a "BindListener" value set to 0.0.0.0. If the TCP/IP interface you want has a static address, change the BindListener value to that address. If the TCP/IP interface you want to use has a dynamic address, set the BindListener value to the network portion of your IP address. For example, if the current IP address is 192.168.6.241 with subnet mask 255.255.255.0, use 192.168.6.0. Start the Client service from the Services control panel. If you're running 2000, this should work. Have you tried uninstalling the Retrospect Client, then reinstalling it? What version are you running? Ensure you're running the 5.1 client, as we made significant changes to bindlistener with that version. Beyond that, there are several things you can try, one of which is what Julia has suggested. There's currently not a better way to force the client to bind to a particular address. We hope to make significant changes to the Windows client to make this much easier in the future. The following suggestions are for Windows NT, but obviously apply to 2000 as well: 1.Open the Network control panel and click Bindings. Then set the pull-down menu to display bindings for all protocols and double-click the TCP/IP Protocol to see the bindings listed below it. Highlight the desired binding and click the move up/move down buttons to set the desired order. Your desired Ethernet card should be at the top of the list. 2.Uninstall the Ethernet card you do not want the client to use. Restart. Check that the client is binding to the right adapter. Reinstall the removed card. Make sure the Retrospect client is still binding to the correct card. 3.Try putting the desired Ethernet card into a different slot in the computer. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Gowan Fenley" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 28 Jul 2000 11:15:15 -0400 To: "retro-talk" [EMAIL PROTECTED] Subject: RE: Stubbornly Invisible Client! Actually, this is the latest route suggested by Matt. I am reluctant to take such extreme measures as blowing away an entire subnet so far. That sort of work would have to be after hours, and this, after all an evaluation of Retrospect to see if it warrants purchase. The "Macintosh centric" feel of the product has begun to concern me. While I certainly have no bias against Apple (we were once an Apple shop before moving to NT), I hope Dantz is not struggling with a lack of depth of experience with NT/Win2K as compared to other vendors with a more well defined Wintel heritage... -Gowan Julia said: I know this is kinda odd, but have you tried taking out the network card with the printers on it, and seeing if you can get Retrospect to work then? Once it's done, reinstall the second card, and see if it still works. Last resort thing, I know, but it might be a good final attempt. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Micompare errors with 4.3
Michael, It would be really helpful if you would send the pertinent portion of your log showing the miscompares to [EMAIL PROTECTED] We could then try and diagnose what the problem is. A "miscompare" to me is still not enough information to even begin troubleshooting. What miscompared? Date/time, data size, data offset, resource offset...? Depending on what it was, this could be a trivial or extremely serious problem! Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Michael Scheurer" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 31 Jul 2000 09:54:57 +1000 To: retro-talk [EMAIL PROTECTED] Subject: Micompare errors with 4.3 Hi all, I'm getting heaps of miscompare errors with the new version, anyone else experiencing this? My setup is PPC 7300/180, 2 Sony DDS2, 1 HP DDS2, MacOS 8.6. with Retrospect 4.3 backing up various clients and NT Volumes. This setup is the same I've been running for the last year without any problems. It's not a tape problem (Sony DGD120P) as the problem re appears on new storage sets and new tapes. I don't btw recycle tapes, tapes are written to once and stored. cheers michael - Michael Scheurer Systems Administrator Show-Ads Digital Centre 479 St Kilda Road, Melbourne, VIC, 3004 Phone: +613 9821 4588 Fax: +613 9821 4599 Mobile 0419 554 495 http://www.showads.com.au -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Orb drive backups
Todd, There were issues with earlier versions of Castlewood's Mac drivers which seem to have been fixed with the latest version. I'd highly recommend downloading the latest driver from www.castlewood.com, installing it, then erasing each of your backup disks before trying another backup (to make sure the latest drivers are placed on each disk). Also make sure you're running at least Retrospect 4.2, which fixed some problems associated with using removable disks with Retrospect under OS 9. If you're talking about the Orb on the PC, none of the problems that affected the Mac were an issue in Windows. You will want to make sure you've updated to the latest version of both the Orb driver and Retrospect, though. Feel free to give tech support a call if you still have trouble after trying this again. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Todd Reed [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 3 Aug 2000 10:42:33 -0700 To: retro-talk [EMAIL PROTECTED] Subject: Orb drive backups I'm helping a small office set up a back up system. Since they are pretty budget conscious, I had thought to use an Orb drive and Retrospect. I've tried using Retrospect and Orbs previously without success. On a multiple member storage set, Retrospect could not get the first Orb cartridge to eject and generated an error message. This happened multiple times and I finally gave up trying to get it to work. Possibly it was a defective Orb. Is anyone on the list using Orbs to do backups and what problems are you having if any? Are there any specific issues that would preclude using Orbs? Todd Reed -- Infoasis --- 534 4th St., Ste. 2 --- San Rafael, CA 94901 (415) 459-7991 --- FAX: (415) 459-7992 [EMAIL PROTECTED] --- http://www.infoasis.com -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: 4.1 to 4.3
Sam, There were some fixes introduced with 4.2A/4.3 that may make updating the clients worthwhile. Most important, though, is Retrospect's new License Manager system, which makes activator codes obsolete and will prevent future activator code conflicts--as long as you're installing only new 4.3 clients AND have updated all clients to 4.3. For that reason alone, I'd recommend updating your clients. Remember that you can update Mac clients to their latest version without them requiring a reboot before they will back up again. Retrospect will still be able to back up a Mac client that has been updated (it will still have the old client version loaded) even before it is rebooted. Once you reboot the client, it will be running the updated client. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: sam edwards [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 04 Aug 2000 13:41:33 -0700 To: retro-talk [EMAIL PROTECTED] Subject: 4.1 to 4.3 Hi, Is it mandatory to update the clients when going from 4.1 to 4.3? Or can I just update the application and leave it at that? Thanks in advance, Sam Edwards -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: error -5000
Peter, Unfortunately, at this time, Retrospect has not been certified for use on Mac OS X Server. Though you can certainly run Retrospect on OS 8/9 and back up a mounted OS X Server volume via AppleShare, running Retrospect in OS 8/9 emulation on an OS X Server is not supported. For more on our plans for OS X support, please see http://www.dantz.com/index.php3?SCREEN=pr_osx That said, here's what I generally write to users experiencing error -5000. Please contact us via one of the methods below if you have questions, though as I said, your configuration is currently unsupported. An error -5000 is an AppleShare-generated error, alerting you that you do not have the required privileges to access the volume in question. When you get this error, are you backing up a volume mounted on your desktop via file sharing? Check your access privileges to this volume to make sure it is completely accessible to you. If you are getting this error consistently on one volume, try dismounting the volume, forgetting it from the Volume Selection window, remounting the volume on your desktop, and try the backup again. Another possibility is that you've got some kind of security software installed on the machine you're backing up, and that that software is preventing you from accessing a protected area of the hard drive. Check to see if there is any software running on that machine fitting this description and try disabling it. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] Support in Europe can be obtained in the following ways: For support in English: (from the UK) 0800 169 77 64 (outside of the UK) +33 1 40 29 11 08 For support in German: (from Germany) 0800 180 21 21 (from outside Germany) +33 1 40 29 11 08 For support in French (from France) 0810 00 13 80 (from outside of France) +33 1 40 29 11 05 E-mail (all languages): [EMAIL PROTECTED] Fax number from all countries: +33 1 40 29 11 09 From: Peter Dörscheln [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 07 Aug 2000 09:08:44 +0100 To: Diskussionsforum Dantz Retrospect [EMAIL PROTECTED] Subject: error -5000 Hi, We have a problem running our backup with Mac OS X Server 1.2 using Retrospect 4.2. The Server is a Mac G4 Server at 450 MHz and should be backed up from a usual Macintosh running Mac OS 8.6.1 having mounted the servervolume. Sometimes "error -5000 : no privileges" occurs, sometimes the backup runs great - without any error. Is there any possibility to check what´s wrong ?? Peter ATS Werbeagentur Bielefeld, Germany -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: error 100 (device rejected command).
Eric, You can always ensure the readability of your backup sets by running a verify. This is not the same as compare, but it reads back all of your files from your discs and makes sure they are all readable and therefore retrievable. This is under ToolsVerify. Error 100 occurs because there was a problem communicating with your backup drive. You should try a different brand of disc (if this has happened with more than one disc). Also, make sure electromagnetic interference isn't causing this--place the drive well away from any others for a test. Also make sure Toast is up-to-date--4.1 is required. Other than that, you can try disabling all inits except the base Mac OS set plus Toast 4.1 extensions and the Retrospect SDAP Support extension. If you still have problems, please call us directly. Our technical support number is 925.253.3050, and we're open Monday through Thursday 9 to 4 Pacific Time, Friday 9 to 2:30. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Eric Prentice [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sun, 06 Aug 2000 05:55:16 -0700 To: retro-talk [EMAIL PROTECTED] Subject: error 100 (device rejected command). I'm having trouble backing up to my (Fantom FireWire)Plextor 8/4/32A recently supported through 4.3. It seems that after most clients are backed up and after the compare I get the following error. If I run the same script again it will zip through the same place fine and move on the the next volume. -08/06/2000 5:39:33 AM: Copying Tang HD on Dr. Bott Server 08/06/2000 5:41:36 AM: Comparing Tang HD on Dr. Bott Server Trouble reading: ³20-Total Backup² (639893504), error 100 (device rejected command). 08/06/2000 5:42:05 AM: Execution incomplete So the two questions are Can I be sure of the integrity of my backup? and... What can I do to solve this? -- Dr. Bott LLC | http://www.drbott.com/ Visit my MacTips! | http://www.themacintoshguy.com/ ListMom| http://www.themacintoshguy.com/lists/ -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Strange behavior when restoring to entire disk
Michael, Most likely this is an allocation block size issue. Retrospect 4.1 fixed most of these problems, but depending on the number of files you have to restore, you may still see this "really overflow..." problem occasionally. See Dantz Tech Note 412 at http://www.dantz.com/index.php3?SCREEN=tn412 for more on how Retrospect calculates the size of files. Keep in mind that even though Retrospect says you will overflow the destination volume, it will still allow you to do the full restore--the two-part method shouldn't be necessary. If you really don't have enough disk space, Retrospect will stop with an error when it runs out of room. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Michael Gaines [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 4 Aug 2000 16:07:00 -0500 To: [EMAIL PROTECTED] Subject: Strange behavior when restoring to entire disk I've encountered the following behavior on several occasions in the past and just wondering what might be going on. Since I'm able to work around the problem it's not critical, just more of an observed oddity. Yesterday one of my users managed to trash her Mac's boot partition sufficiently that diagnostic tools weren't having a lot of luck. I decided that I would just restore the drive from a backup made earlier in the week. To prepare, I booted from an external hard drive with a copy of Retrospect Client (4.2A) installed, verified that the partition was HFS+ and 1024MB in size then erased the partition using the Finder's Erase Disk command (set to HFS+ format). From the Retrospect Server I set up to do an immediate restore to entire disk to the newly erased partition. However, after Retrospect went through the process of identifying the files that needed to be restored, it told me that the 1.22GB of files was 196MB too much. Having encountered this problem before, I manually unselected enough items to get below the "limit" then proceeded with the restore. Once that was done, I went through the restore to entire disk process again. This time after identifying the files that needed to still be restored (basically the ones that I unselected on the first pass), it said that the disk would have 4M free after restoring. After restoring those files, all files that were part of that particular snapshot had been successfully restored to the partition. Just to be sure, I went through the restore to entire disk one more time. When it got to the file identification stage, Retrospect indicated that no additional files to be restored since all the files were already on the destination partition. After the final restore, the amount of data on the partition was less than 850MB. My question is why is Retrospect incorrectly reporting/calculating the space requirement of the data during the restore process? It appeared to correctly calculate the amount of data (~840MB) when I did a test backup of the newly restored partition. The Server is a PowerMac G3 bw, 128MB RAM, Mac OS 9.0.4, Retrospect 4.2. The client is a PowerMac G3 beige, 192MB RAM, Mac OS 8.5.1, Client 4.2A. Back up was to a DLT4000 drive. I've had this happen to me on other occasions involving other PowerMacs, earlier versions of Retrospect (4.0 and 4.1 if memory servers), and/or while doing local backups to a Mac file set. In almost all cases I could work around the problem by doing multi-pass restores, or in one case restoring to a larger drive then using Retrospect to duplicate the restore data to the proper drive. Thanks -- Michael Gaines snail mail: Learning Technology Center Computer Systems AdministratorBox 45, GPC Nashville, TN 37203 mailto:[EMAIL PROTECTED] (615) 322-2480 -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: freezes in Mac while backing up....
Title: Re: freezes in Mac while backing up Andrew, If this works with extensions off, you apparently have solved half the problem--extensions conflict. I'm not sure how you mean this has not worked. It's extensions, you just have to figure out which ones. See the Retrospect 4.2 User's Guide, p. 209, under Mac OS System Software Issues, for help with extensions troubleshooting. You could also consider a third-party package like Conflict Catcher, but the old-fashioned manual way should be adequate. Of course, if you have questions, please call us. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Andrew Stein [EMAIL PROTECTED] Reply-To: retro-talk [EMAIL PROTECTED] Date: Thu, 10 Aug 2000 10:48:42 -0700 To: retro-talk [EMAIL PROTECTED] Subject: freezes in Mac while backing up Hello, this is my first posting to this mail list. I have recently purchased Retrospect Workgroup Backup 4.3 to backup a G3 server onto a Seagate Scorpion 24 (STD224000N-SB) tape drive, and I have only one problem with it The backup run of any script ( or any backup attempt at all) will freeze at a random point during execution, with the software running and the tape drive read light off, and remain so forever. If the system is loaded without extensions, everything works fine, the script run perfectly. The obvious problem I have been trying to fix is some sort of conflict with the extensions, and I have been removing ones from the extensions folder and disabling them to attempt to find the one or ones causing the problem. This has not worked, and I am honestly stumped. Anyone have any ideas? -Andrew Stein
Re: NT Backup Failing
Cory, I realize that 'communication error' is supposed to indicate a disconnect between the backup machine and the backup device but backups from a Mac running Retrospect client to this same machine and drive succeeds just fine. That's basically what this error means, even if the drive works OK elsewhere. Sounds like this PC/drive combination is having problems, especially with the hanging problem. Off the top of my head: Update SCSI card drivers. Uninstall any extraneous drivers Windows or other software may have installed. Make sure ASPI is installed by running ASPICHK (installed into the Retrospect Program Files directory). Try a different tape in your drive. Try the drive connected to a different PC with a different card. If these don't help, please call us. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Cory Rau [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Aug 2000 17:51:00 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: NT Backup Failing Though I'm new to this list, I've been using many flavors of Retrospect for a long time but have never encountered the problem I'm having now. I've got Retrospect 5.11 installed on an NT Workstation machine (sp 6a) and Retrospect client (most recent version downloaded from the Dantz web site yesterday) on an NT Server (sp 5) file server (all Intel-based logic boards). We have a 10Base-T network which runs great in every respect. I've been using this basic configuration for a long time but recently, the parallel port on the machine running Retrospect took a dirt nap. No problem, I thought, I can install this HP Colorado Travan External 8MB (parallel port connect) tape drive on another machine and just run the backup from there. Well, now, whenever we try to backup the NT Server, Retrospect on the workstation freezes up at varying points in the backup. Many times, I get a communication error (I believe it's -102). Other times, Retrospect just hangs and the drive ceases all activity. My only choice at that point is to bring up the task manager and force the task to end. I've updated all appropriate drivers and respective Retrospect products on all machines and rebooted them all. No go. I realize that 'communication error' is supposed to indicate a disconnect between the backup machine and the backup device but backups from a Mac running Retrospect client to this same machine and drive succeeds just fine. Admittedly, the backup on the Mac side is far smaller than the one on the NT Server but still... Anyone experienced this before? I swear I have but I can't remember for the life of me how we got it solved. We've been running with this configuration successfully for over a year. All machines seem to be in tip-top shape. The NT Server runs like a champ 24/7. Thanks in advance for any help...I'm anxious to stop this file-transfer type manual backup. Regards, | Cory Rau | | Stimpson Co., Inc. | | 631-472-2000 x 306 | | [EMAIL PROTECTED]| -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: NT Backup Failing
Cory, Sorry, obviously I need to read a bit better, or at least slower. The Mac mention made me somehow think this was a SCSI drive. The bottom line here is that unfortunately, we don't support the tape drive you are using. Retrospect does not support parallel port tape or CD-R/RW drives. We currently support most ATAPI and SCSI tape and CD-RW drives and are working on support for specific USB and FireWire devices. While your parallel port tape drive appears as an ASPI device that Retrospect recognizes, we have not qualified parallel port tape or CD-R/RW drives for use with Retrospect for Windows. Your drive is probably very similar to an ATAPI drive that we have qualified and support with Retrospect, but the dynamics to parallel port speeds change things a great deal. Adding over the network backup to the equation as you have done recently makes it even harder to make sure it works with lower data rates over the network combined with the parallel port. If you have further questions, please call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Matthew Tevenan [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Aug 2000 15:03:55 -0700 To: retro-talk [EMAIL PROTECTED] Subject: Re: NT Backup Failing Cory, I realize that 'communication error' is supposed to indicate a disconnect between the backup machine and the backup device but backups from a Mac running Retrospect client to this same machine and drive succeeds just fine. That's basically what this error means, even if the drive works OK elsewhere. Sounds like this PC/drive combination is having problems, especially with the hanging problem. Off the top of my head: Update SCSI card drivers. Uninstall any extraneous drivers Windows or other software may have installed. Make sure ASPI is installed by running ASPICHK (installed into the Retrospect Program Files directory). Try a different tape in your drive. Try the drive connected to a different PC with a different card. If these don't help, please call us. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Cory Rau [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Aug 2000 17:51:00 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: NT Backup Failing Though I'm new to this list, I've been using many flavors of Retrospect for a long time but have never encountered the problem I'm having now. I've got Retrospect 5.11 installed on an NT Workstation machine (sp 6a) and Retrospect client (most recent version downloaded from the Dantz web site yesterday) on an NT Server (sp 5) file server (all Intel-based logic boards). We have a 10Base-T network which runs great in every respect. I've been using this basic configuration for a long time but recently, the parallel port on the machine running Retrospect took a dirt nap. No problem, I thought, I can install this HP Colorado Travan External 8MB (parallel port connect) tape drive on another machine and just run the backup from there. Well, now, whenever we try to backup the NT Server, Retrospect on the workstation freezes up at varying points in the backup. Many times, I get a communication error (I believe it's -102). Other times, Retrospect just hangs and the drive ceases all activity. My only choice at that point is to bring up the task manager and force the task to end. I've updated all appropriate drivers and respective Retrospect products on all machines and rebooted them all. No go. I realize that 'communication error' is supposed to indicate a disconnect between the backup machine and the backup device but backups from a Mac running Retrospect client to this same machine and drive succeeds just fine. Admittedly, the backup on the Mac side is far smaller than the one on the NT Server but still... Anyone experienced this before? I swear I have but I can't remember for the life of me how we got it solved. We've been running with this configuration successfully for over a year. All machines seem to be in tip-top shape. The NT Server runs like a champ 24/7. Thanks in advance for any help...I'm anxious to stop this file-transfer type manual backup. Regards, | Cory Rau | | Stimpson Co., Inc. | | 631-472-2000 x 306 | | [EMAIL PROTECTED]| -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.wo
Re: NT Backup Failing
We will not be supporting any parallel port drives. Consult our compatibility list at http://www.dantz.com/index.php3?SCREEN=compatibility_list for more information on supported drives. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Cory Rau [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 11 Aug 2000 13:31:31 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: NT Backup Failing Will support for this drive be forthcoming or do I need to purchase a new drive? Thanks, Cory On 8/11/00 11:31 AM, Matthew Tevenan at [EMAIL PROTECTED] stated: Cory, Sorry, obviously I need to read a bit better, or at least slower. The Mac mention made me somehow think this was a SCSI drive. The bottom line here is that unfortunately, we don't support the tape drive you are using. Retrospect does not support parallel port tape or CD-R/RW drives. We currently support most ATAPI and SCSI tape and CD-RW drives and are working on support for specific USB and FireWire devices. While your parallel port tape drive appears as an ASPI device that Retrospect recognizes, we have not qualified parallel port tape or CD-R/RW drives for use with Retrospect for Windows. Your drive is probably very similar to an ATAPI drive that we have qualified and support with Retrospect, but the dynamics to parallel port speeds change things a great deal. Adding over the network backup to the equation as you have done recently makes it even harder to make sure it works with lower data rates over the network combined with the parallel port. If you have further questions, please call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Matthew Tevenan [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Aug 2000 15:03:55 -0700 To: retro-talk [EMAIL PROTECTED] Subject: Re: NT Backup Failing Cory, I realize that 'communication error' is supposed to indicate a disconnect between the backup machine and the backup device but backups from a Mac running Retrospect client to this same machine and drive succeeds just fine. That's basically what this error means, even if the drive works OK elsewhere. Sounds like this PC/drive combination is having problems, especially with the hanging problem. Off the top of my head: Update SCSI card drivers. Uninstall any extraneous drivers Windows or other software may have installed. Make sure ASPI is installed by running ASPICHK (installed into the Retrospect Program Files directory). Try a different tape in your drive. Try the drive connected to a different PC with a different card. If these don't help, please call us. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
