Hi,
This does not help with the original question...
The compression is done within the ARAPI on the client side before it is
sent to the server using ARCreateEntry/ARSetEntry/ARMergeEntry.
Retrieval of attachments are done using the ARGetEntryBLOB call. It is
uncompressed at the client side
Many thanks to all that replied.
Cheers,
Chike
Internet
[EMAIL PROTECTED]
Sent by: arslist@ARSLIST.ORG
06/04/2008 07:26 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: What type of compression and encoding does remedy use to store
attachments?
Hi,
The shift you mention from ARS development to ITSM administration is definitely
real, and I’ve seen many conversations over the past year or so about this on
the ARSList and in other places. This is a deliberate shift on the part of
BMC, because 1) it makes more money for them both in software
Folks,
It's been a long week already, so I thought I'd send this out early, as it
made me smile this morning. J
===
Gates vs. GM
For all of us who feel only the deepest love and affection for the way
computers have enhanced our lives, read on.
We are seeking a Senior Level Remedy Developer/Architect based in Northern
California or near Seattle. If you are interested in applying, please email
your resume as a Word or PDF document to mailto:[EMAIL PROTECTED]
[EMAIL PROTECTED] No recruiters please. These are permanent
opportunities
Nice one! I needed that... Thanks Matt!
Wed Jun 04 2008 08:07:32 AM CDT from Matt Reinfeldt to arslist@ARSLIST.ORG
Subject: OT: Friday Humor (early, I know)
**
Folks,
It's been a long week already, so I thought I'd send this out early, as
it made me smile this morning. J
I'm a bit confused (which is normal for me)... You have a load balancer
and only 1 Remedy server? What load are you balancing?
Does the Remedy server know itself by both the public and private
values?
In the ar.conf (ar.cfg for Windows) do you have the IP-Name: entries for
both public and
Restarting the service worked. H, now the research begins as to why
it gets stale in the first place?
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, June 03, 2008 3:51 PM
To:
Hi list!
I could really use some help. I have been blissfully coasting along
with ARS 6.3 Helpdesk v. 5.6. However, I know that I need to upgrade
my ARS version. I am running on a Windows Server 2003 platform with a
remote Oracle database (10i I think thought the DBA could confirm
On Wed, 4 Jun 2008 09:40:53 -0500, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
Responses below. I appreciate the time you took to respond, Fred.
Q: So, you must use explicit port(s) and not portmapper?
What is a good way to trace what is happening? I just
use netstat a bit at a beginners
Brad, in my experience, the upgrade from ars 6.3 to 7.x was quite simple.
BUT, from what I have heard about ITSM, I wouldn't think of Helpdesk 5.6 to
the current ITSM suite as an upgrade, but more of a new installation!
That being said, I'd probably talk with some of the folks on this list about
Seems like the load balancer in front of the remedy servers is not
useful. Sounds like your load balancer is just acting as a router
that provides nat.
My understanding of what you are saying:
- remedy server is in a private network (10/8, 192.168/16, or
172.16/12) behind a load balancer
-
I was wondering if anybody out there is willing to share a spreadsheet of
their operational catalog. We're putting ours together, but it would be
nice to have an existing example from another remedy customer to use as a
starting point. I've started to put some values together based on what I
can
All,
Has anyone used the Export/Import feature of ITSM 7 for SLM. It's located in
the Application Admin Console. I've looked at the User Guide for and SLM and
it isn't very helpful for telling me what needs to go in the Data File
Path/Name field. Any guidance or examples would be appreciated.
Having just gone through an ARS 6.3 to 7.1 upgrade (Development) I would
not quite say simple. (it's a little bigger than a breadbox)
As usual there are a few gotchas, with the upgrade stepping on, User,
Group (wacking permissions), AR Email Message, etc. SLA, Flashboards,
Plug-in differences,
ARS 7.0.1 patch4
Oracle 10g
HPUNIX
Server Group
Another put a new instance of Remedy into production. This environment
has two application servers behind a load balancer. All users are using
the virtual server name for the load balancer to log into Remedy. We are
also using Server Group
What version of ITSM are you looking at using? I may be able to help you.
Rick
P.S. We appreciate it here if you tell us at least your name, so we know to
call you something other than lister345.
On Wed, Jun 4, 2008 at 8:48 AM, Lister Account [EMAIL PROTECTED] wrote:
** I was wondering if
Roger,
If you use the virtual server name, there are chances it might try to save the
workflow on the server that is not owning the admin server operations..
So it is better to check which server has come up as the admin server and use
that server name..
If you choose the virtual server, if at
Ann,
Yes, Fred's right, IP-Name is what you should be configuring for every IP that
the server uses and every hostname that is applicable including the load
balancer names..
Map-IP-Address if I am not mistaken is for notifications to get through to the
Alert client..
Joe
- Original Message
You were doing just fine until you said remote Oracle database.
There are major performance/configuration considerations with ARS 7 and
remote Oracle 7 databases. There are also solutions to these issues but
you do not want to be blindsided by them. Make sure you read up on the
in row CLOB
Sorry -
Version 7 of ITSM - I didn't specify since the operational catalog is only
present in ITSM 7.
And my lack of a name is because I use this e-mail address as an arslist
archive that is shared with a few people for a few different lists.
But my name is Steve, and I'm a Reme-holic :)
On
Yup, its not an upgrade as far as ITSM is concerned but more of a migration
effort. BMC recently has published tools that would help you to migrate the
application configuration data across to 7. I used a part of the tool way
before it was published but haven't used the fully published version.
We have used the AIE one. In that experience we had to tweak the server names
that get exported with the AIE export, but apart from that it works.. The user
guide for AIE on that utility didn't have too much details either. In fact its
almost towards the end of the guide and I had missed it
I figured out how to export and import the SLAs.
Remedy is able to identify the absolute Path Naming Convention.
I had to put /installdir/servername/slm/sla.arx and Remedy
automatically created the sla.arx in the specified folder.
This struck me when I saw the absolute naming convention in
Well, Steve, I recently wrote a paper on this topic that you might find
helpful, as others have. It's available on the BMC Development Network at
this link:
http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231
Rick
On Wed, Jun 4, 2008 at 9:53 AM, Lister Account [EMAIL PROTECTED] wrote:
Joe,
I am not sure I follow. Here is what I know about Server Groups:
* Only one sever can act as the Admin server.
* Both servers are accessing the same database.
Here is what I assume if you use the actual Admin server name:
* All workflow should be developed only on the
Roger..
Will be glad to explain.. please scroll down for my responses to your
questions..
If for any reason you think I have still not clearly explained or if you
haven't understood correctly, feel free to write back either to the list of
me.. I'm installing Patch 7 for my ITSM apps here so I
Most likely somebody changed something (probably a form, i.e. adding a field,
changing field properties or layout), and then forgot to recache the mid-tier...
I had that same scenario you are describing just recently, we are using ARS
7.0.1 patch with Mid-tier 7.1 patch 2
-Original
The other disturbing thing is reflushing the mid-tier cache did not fix the
problem, it was a restart of the web service that fixed it, which I have also
experienced Seems to me the reflush/recache of the mid-tier is not 100%
reliable... (evevn with a mid-tier 7.1 patch 2). That's the
Rick -
That's a great resource!
Steve
On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote:
** Well, Steve, I recently wrote a paper on this topic that you might find
helpful, as others have. It's available on the BMC Development Network at
this link:
I don't know about the dynamic caching, but if you are using a
prefetch.xml file (mandatory with ITSM7) it will not execute until you
restart the web service following the manual cache flush.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
I am guessing this is your problem:
BasicGuide-630.2006.05.09.pdf Pg 669
In forms viewed on the Web, if EXTERNAL() references a field that
contains a qualification such as $Date 1$ = 'Date 2', you must add
double quotation marks around $Date 1$, like this:
$Date 1$ = 'Date 2'.
But you
I think all of that would be under (OpCat2) Access or Permissions or
however you want to word it. Access is a broader term, which could include
permissions, account setup, issuing VPN keys, TCP/IP porting, etc., so I'd
probably go for that.
Rick
On Wed, Jun 4, 2008 at 11:37 AM, Sokol, Brian
We started receiving this error today when accessing the mid-tier:
Caught Exception: 'mHaveVisualCharacteristics' is null or not an
object
This error only pops up when accessing the Home Page and the Applications List
field does not populate. All other forms are fine. In
Hi Rick,
Could you please point me to a similar document around Product
categorization?
Thanks and Regards
Naveen Kaushik
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, June 05,
IMO, this is a bug... I don't care if it is working as designed!
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of strauss
Sent: Wed 06/04/08 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data types are not appropriate on MT but not on UT
I
Hi,
You may want to use our RRR|DefHideExpandBox-utility, as an upgrade to
version 7 will add an expand box to three fields on all your forms and
views. This is caused by the increas in length from 30 to 254 characters
for the fields Submitter, Modified By and Assigned To.
If you are doing a
That would be the Definitive Software Library (DSL), which is provided by
BMC with the ITSM 7 suite.
Rick
On Wed, Jun 4, 2008 at 12:12 PM, Naveen Kaushik [EMAIL PROTECTED] wrote:
**
Hi Rick,
Could you please point me to a similar document around Product
categorization?
Thanks and
Nathan,
One thing you could try is re-importing.. You will need to import a home page
definition from a server that has exactly the same version and patch of the AR
Server and exactly the same applications that you have on your server (IM, AM,
CM, PM, SLM, AIE, etc etc) If you import from a
what version of mid-tier you have installed? I had this problem and I
installed 7.1 Patch 2 and then exception error went away.
Thanks,
Wirasat
On 6/4/08, Foy, Nathan [EMAIL PROTECTED] wrote:
**
We started receiving this error today when accessing the mid-tier:
Caught
Greetings,
I have run across something rather strange in regards to recording
macros and exporting the data returned to csv. When I record a macro
for an incident query/search it returns the correct results, however
when I export the data to .csv it is only exporting a fraction of the
items
Joe,
Okay, so maybe you can explain this one.
While deploying this new Remedy instance we also upgraded my system to
7.01 patch 4 from 6.03 patch 16. We could not get DSO to work completely
between the servers. After about 9 hrs of troubleshooting we decided to
create a new very simple
Is that included as part of the package? I was under the impression that
the DSL was a separate product.
On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote:
** That would be the Definitive Software Library (DSL), which is provided
by BMC with the ITSM 7 suite.
Rick
On Wed, Jun 4, 2008 at 12:12
As a starting point for product categorisation you could try the BMC best
practice product categorisation that you'll find in the
Foundation/Topology Discovery manuals.
Cheers
Peter
Hi Rick,
Could you please point me to a similar document around Product
categorization?
Thanks and
Hi Everyone,
If you're an ARS developer located in the Chicago area and are available
please let me know.
We're currently on ARS v7.0.1P3 using Oracle 10g. Our old HD v5 application
is now totally custom and will stay that way. It has a custom application
circle surrounding/engulfing it. We
Yes, it is included as part of the package in ITSM 7.x as is the Atrium
CMDB.
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of
I am not sure I can explain why you got that error, I haven't really
encountered that kind of an error before but then again I haven't worked on DSO
on a server group environment.
However if you are concerned about failure of the admin server, then there is
not much you need to be worried
It is a seperate product that can be installed at the time of installing any
one of the ITSM application if you have the DSL data checked during the
install.. you install it on any one - preferably the last ITSM application that
you choose to install as installation of DSL takes a lot of time
It is (or can be) a separate install, but it's not a separate product. It's
just data. I don't even think that there's a separate cost for it, though I
don't have a price sheet to verify that.
Rick
On Wed, Jun 4, 2008 at 1:06 PM, Lister Account [EMAIL PROTECTED] wrote:
** Is that included as
Hello,
We have one business, however we have two seprate subdivisions that are
financially independent.? For example?Enterprise Corp and Enterprise Ltd.??The
business is? considering implementing Remedy.? I know you can run two instances
of Remedy ITSM on one server.? Is there a way to run the
Might be an over-simplified suggestion, but why not activate
multi-tenancy, have one server, and one central team to administer it
for both divisions?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent:
I know what you mean - but they do not want to have a central team.? Each
division wants their own administrators and they want the two administrators to
be completely independant without the ability to do any damage to the other
division's system.
Might be an over-simplified suggestion, but
Roger,
Do (or did) you have the Virtual name listed in the ar.conf file in an
IP-Name entry? I don't have a Server Group here to check, but that
would ensure that the server knows itself by both names.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
Then make sure that they understand that there will be no sharing of
data of any kind, or transferring of tickets, etc., between the two
divisions if they set up independent systems (without significant
additional customization on both systems to achieve that, of course).
If any IT services or
Wow, that's a really cool problem you have.
Can you find the select statement that gets generated when you hit F5?
Do this either by turning on database logging from your WUT or SQL logging from
the system administration console.
I'd be interested in finding out what got changed. My guess is
Thanks to everyone who had suggestions and comments. Will try some more things
tonight.
We realized that our desktop clients connect w/ rpcbind to the Remedy server
behind
the load balancer OK, but the web client MidTier doesn't, both using the same
public DNS/IP.
So, something in
Also - would they be able to share licensing if they are on the same server and
just split the cost?
-Original Message-
From: strauss [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 4 Jun 2008 2:25 pm
Subject: Re: Configure Two Divisions On Server
**
Then make sure that they
What you would have to do is try installing an ITSM7 (Service Desk, to get the
Foundation data), and create two companies. Leave the overall admin accounts,
Demo and appadmin, in My Company for whoever is going to be administering the
AR Server, and build a complete company for each division.
Hi!
Does anybody add a custom, home-made Remedy App to the Overview Console?
Is there a limitation to use ARS 7.x based apps or maybe I can add ARS 5 o 6
app?
Thanks in advance!
Peter
___
UNSUBSCRIBE or access ARSlist
The Data File Path/Name should be anything ( absolute path ) on your
Solaris Server.
I for eg., have exported Service targets agreements to my /local/
Remedy/ServerName/SLM_Exports.arx ( am on Solaris 9 Server )
HTH,
On Jun 4, 8:53 pm, versicle [EMAIL PROTECTED] wrote:
All,
Has anyone used
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