Re: Upgrade from 7.5 to 7.6.4 Issue

Hi, Apparently the Group-forms has become corrupt. The easiest way may be to delete the form, and import it anew. Make sure you have definitions of all related objects for the new import. If this fails, or you want to patch things up, you must add the missing columns by hand in the SQL Database

R: Re: Compatibility Matrix browsers.

Hi Joe, the Mid-Tier Version is 7.1.00 Patch 007 200904060530. On the Support site of BMC i can find this Compatibility Matrix for browsers. Browsers Internet Explorer 6 or higher Firefox 2.0 or higher Mozilla 1.7.3 or higher Safari 3.0 or higher What do you think about this thing ? Thank

Re: Close Window Action - UT Browser behave differently

Thanks Joe for the info. The UT browser unfortunately do behave differently in this regard. I am investigating a work around using events and window IDs. Hopefully should crack it soon. Kind regards Mike On Mon, Mar 7, 2011 at 2:10 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Is the

Memory requirement of ARS and ITSM 7.6.04

Hello List, I have installed ARS and ITSM 7.6.04 (complete) on UNIX machine with RAM of 5 GB. Now when I make any change in the application (configuration or workflow), my system crashes with following message in arerror.log file Stacks: (0) 0x40fe6690 main + 0xbcd190 [./arserverd]

Re: Memory requirement of ARS and ITSM 7.6.04

hi Anuj, You have the UNWIND_RESERVE_MEM set to 16 which i think is less. try the below line before you start arserver and do the change in application which is causing it crash. export UNWIND_RESERVE_MEM=1 Let me know what happens.. Thanks, Vikram Anuj DUA wrote: Hello List, I

'The End' of support for Remedy 6.3.

Hello everyone, it is true that the version 6.3 of the Remedy is no supported by BMC? could you tell me if this is true since (approximately)? Thank you very much. Peter ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Weekly report using Runmacro

Hi Howard, The -o option for runmacro is a special mode of operation that is used to dump the data from one or more forms quickly. It ignores the query in the macro in favour of one passed via the -q or -Q options, depending on the format of the query. There is another paramtere for passing the

Re: 'The End' of support for Remedy 6.3.

Correct - as stated in the message from David Easter yesterday, support ended for 6.3 when 7.5 was released. - Jan 16th, 2009. Mark I work for BMC, I do not speak for them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Weekly report using Runmacro

1. May be you forget -a protNo, or you need to set environment variables such as ARHOME=? REMEDY_DIR=? AR_CONF=? AR_SERVER_ID=? ARMON_DIR=? ARTCPPORT=? PATH=? 2. For .arr once define in the macro then the file should be in the same directory, -Original

Re: Password pattern matching in Kinetics

Thank you for your responce. After several more hours of playing around I got it working using ^.*(?=.{8,})(?=.*[a-z])(?=.*[A-Z])(?=.*[^A-Za-z0-9]).*$ _ John Atherly | APC by Schneider Electric |

ARS 7.5 or 7.6 API for Solaris

Hi Lister, does anyone of you know, if there is an ARS 7.5 / 7.6 API available for Solaris and if yes, are they 64 Bit compatible? I would be interested in the following libraries: - libicudatabmc.so.32.0 - libicui18nbmc.so.32.0 - libicuucbmc.so.32.0 - libicuiobmc.so.32.0 Thanks in advance.

'The End' of support for Remedy 6.3.

It's a shame as it was a good solid release. Good news, we still support SSO Plugin for AR System 6.3 and I believe others have had success connecting Midtier 7.0 (for better performance) to AR System 6.3, so there's still life in the system yet.

Re: Upgrade from 7.5 to 7.6.4 Issue

Thanks Misi for the response, I have already tried deleting the form and re-importing and I'm still getting the same errors. The fields its complaining about exists on the form but I will check in SQL to see if those columns actually do exists. I'm at the point where I just restored my system

Re: Remedy Developers Studio - Error

Interesting. I ran the SQL and API logs and this is what is showed. Looks like I need to open an issue with BMC. API TID: 04 RPC ID: 005776 Queue: Admin Client-RPC: 390600USER: Dev1/* Tue Mar 08 2011 08:04:36.9353 */+GSQL

Re: ARS 7.5 or 7.6 API for Solaris

7.5 include both a 32-bit and 64-bit flavor of each of the files. The 64-bit files have a suffix on the filename. E.g., libicuiobmc.so libicuiobmc.so.32 libicuiobmc.so.32.0 libicuiobmc_solsp64.so libicuiobmc_solsp64.so.32 libicuiobmc_solsp64.so.32.0 Axton Grams On Tue, Mar 8, 2011 at 7:05 AM,

Re: 'The End' of support for Remedy 6.3.

I agree John... I have been around since version 2.0 and I would have to say 6.3 was a good one. On Mar 8, 8:07 am, John Baker jba...@javasystemsolutions.com wrote: It's a shame as it was a good solid release. Good news, we still support SSO Plugin for AR System 6.3 and I believe others

R: Re: 'The End' of support for Remedy 6.3.

Thank you very much. Peter Messaggio originale Da: mark_walt...@bmc.com Data: 8-mar-2011 12.46 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. Correct - as stated in the message from David Easter yesterday, support ended for 6.3 when 7.5 was released. - Jan

R: Re: 'The End' of support for Remedy 6.3.

Hi Mark, do you know when version 7.1 support expire? thanks in advance Peter Messaggio originale Da: mark_walt...@bmc.com Data: 8-mar-2011 12.46 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. Correct - as stated in the message from David Easter yesterday,

Re: Upgrade from 7.5 to 7.6.4 Issue

++ Please Read The Disclaimer At The Bottom Of This Email ++ Rafael, This may be totally unrelated, but I thought I might share this information with you. We are experiencing a similar SQL

Re: 'The End' of support for Remedy 6.3.

The BMC Product Support Policy can be found here: http://www.bmc.com/support/product-support-policy.html Because the BMC support policy is version based and not time based, there is no specific end-of-support date currently for 7.1.00. However, do keep in mind that 7.1.00 was released

Re: ARS 7.5 or 7.6 API for Solaris

Hi, It depends on if you link with libar_solsp64.{a,so} or libar.{a,so}. The libicuXXbmc.so* is not included in the api-directory, but can be found in the {arinstalldir}/bin directory. Let me know if you need help getting these run-time libs. Best Regards - Misi, RRR AB,

R: Re: 'The End' of support for Remedy 6.3.

Thank you very much. VERY INTERESTING! Peter Messaggio originale Da: david_eas...@bmc.com Data: 8-mar-2011 16.43 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. The BMC Product Support Policy can be found here:

whats new

I am looking for the What's New document for 7.6.04.. but going a bit nuts finding it. Anyone knows where it is? Thx!! Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11

Re: whats new

Found it! Document 194226.pfd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 08, 2011 10:50 AM To: arslist@ARSLIST.ORG Subject: whats new I am looking for the What's New

AW: whats new

Hi Marcelo, following URL includes a TechTalk presentation about ITSM 7.6.04. http://communities.bmc.com/communities/docs/DOC-12373 Mit freundlichen Gruessen - Yours sincerely Christoph -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList)

Re: whats new

Note that the link below is for BMC Partners and BMC employees only and would not be available to the majority of customers. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc.   The opinions, statements, and/or suggested courses of action expressed in this E-mail

Re: whats new

Yes, I just tried it and got the error -- I do not have access to view it. Thanks Christoph -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, March 08, 2011 11:10 AM To: arslist@ARSLIST.ORG

Problem with HTML mail.

Hello everyone, my customer asked me to get the email alerts in HTML format. Now the mail is sent with body Plan Text. I tried to put in a filter Notify the HTML text, but that is not encoded by the Mail Engine, and arrive in my mail client with all the typical HTML tag. For example, the

ITSM 7.6.4

Can anyone confirm for me whether there is now only one view of the Help Desk form, the Best Practice View? Older versions you cold toggle between the BPV and the Classic View. Thank you ___ UNSUBSCRIBE or access ARSlist

Re: ITSM 7.6.4

Yes There is a separate form for Help Desk (do not remember the name) for classic view. Also the view (form) shown is configurable from the Application Administration Console. Atul -Original Message- From: Frank Caruso [caruso.fr...@gmail.com] Date: 03/08/2011 01:35 PM To:

SOLVED: ITSM 7.6.4

Yup ... just found the Join view form. Thankx Atul. On Tue, Mar 8, 2011 at 1:44 PM, Atul Vohra a...@protechsoftwareinc.comwrote: Yes There is a separate form for Help Desk (do not remember the name) for classic view. Also the view (form) shown is configurable from the Application

Re: ITSM 7.6.4

Yes there is still a classic view. By default, the best practice view is shown. But I have heard rumors, that BMC will stop the classic view altogether. Saji -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra

Re: ITSM 7.6.4

Not a rumor. There is a Statement of Direction posted: 24-Sep-2010 Provides end of life information for BMC Remedy ITSM Classic views. http://documents.bmc.com/products/documents/46/22/174622/174622.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC

Re: Problem with HTML mail.

It would help to know what version ARS system you are on. Two general methods of sending an HTML email are: Use Templates If you are creating the entire HTML for the email body, then instead of a Notify action you can Push to the AR System Email Messages form (putting your body into the

Re: ITSM 7.6.4

Thanks, David I needed this to show my client. They are bent on using the classic view and I have argued for the use of the best practice views, only to fall on deaf ears. With this EOL statement, it gives new strength to my position. Saji -Original Message- From: Action Request

Re: Memory requirement of ARS and ITSM 7.6.04

You may also want to check your ulimit settings. The default settings are not quite sufficient. Call up BMC Remedy Support and have them compare your current ulimit settings to what the recommended settings should be Joe -Original Message- From: vikram_k Sent: Tuesday, March 08,

Re: Close Window Action - UT Browser behave differently

You may have to disable table drill down for field 1020 if you want to go that route. Doing this however would mean you would need to write workflow for the UT too to open that entry.. Joe From: Mike Buck Sent: Tuesday, March 08, 2011 3:53 AM Newsgroups: public.remedy.arsystem.general To:

Re: R: Re: Compatibility Matrix browsers.

When they say Explorer 6 and higher it means it has been tested for Explorer 6 but not tested on higher, but it being forward compatible, it should work. So you should be good on Explorer 7 or Firefox 2.0 and any version higher You may want to search for Flash compatibility too, as some

Re: Compatibility Matrix browsers.

When they say Explorer 6 and higher it means it has been tested for Explorer 6 but not tested on higher Not completely true. Higher versions are tested if/when available during the release cycle for a given release - or tested on subsequent patch releases. So BMC does not test *just* the

Re: ITSM 7.6.4

I don't understand why BMC is making this product so much harder for people to upgrade and use. My whole user base will have to learn a whole new product this time around. The selling point was that they were used to Remedy and there wouldn't be so much pain involved. We have so many people

Re: Compatibility Matrix browsers.

Thank you for correcting my statement.. Joe -Original Message- From: Easter, David Sent: Tuesday, March 08, 2011 2:53 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix browsers. When they say Explorer 6 and higher it means it has

Re: ITSM 7.6.4

Best practices are always improving, Claire. We can choose to improve our processes with them, or not. Rick On Tue, Mar 8, 2011 at 12:13 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: I don't understand why BMC is making this product so much harder for people to upgrade and

Re: ITSM 7.6.4

Having worked for a little more than a decade with these products, I often echo similar sentiments.. It makes some of our experiences less significant although not completely obsolete. Having said that though I sometimes do appreciate some of the changes. The one change that I often found

Session timeout on Midtier

Does anyone know how to make the session not to timeout for some groups on Middtier? Bola Oyefeso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the

Re: Session timeout on Midtier

Bola, Create workflow on forms where it should not timeout, to auto run a dummy transaction before the timeout happens.. This would mean a overhead on those clients by way of active links running on intervals running a dummy modify or create transaction to a dummy form.. Permit this workflow

Re: Session timeout on Midtier

Another option would be to have another Mid-Tier server with a different timeout value. We were planning on doing what Joe suggested for our service desk but recently have been kicking around the idea of a dedicated MT with a much longer timeout for them. Of course they need to know how to get

Re: Session timeout on Midtier

This is exactly why I was talking about multiple mid-tiers the other day - one with a long timeout for the helpdesk, one with a shorter timeout for everyone else, and another with the object list enabled for administrators/kinetic developers only. I don't think we have a choice with 7.6.04 -

Re: Session timeout on Midtier

Jason, I agree whole heartedly..much like I posted a few weeks ago that I was looking for a way to tell which remedy node I'm on.it would also be nice to know which mid-tier node I'm coming through J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Session timeout on Midtier

You can have the object list enabled in 7.6.04 using a def file that you need to manually import into the AR Server. And then enable it on the MT server.. If you have this MT server accessible to only Administrators and Kinetic Developers, you should be good to go.. Joe From: strauss Sent:

Re: Session timeout on Midtier

I added it to my list of RFEs to submit (I set some time to go through the list next week and actually do it). You should submit one too. I think it is completely reasonable now that MT will be the only method of UI access (although it would be great to know for Web Services also). On Tue, Mar

Re: Session timeout on Midtier

You should be able to find the hostname from a filter run process to query the hostname using command line command as is appropriate depending on your OS (windows / UNIX).. Joe From: LJ LongWing Sent: Tuesday, March 08, 2011 4:13 PM Newsgroups: public.remedy.arsystem.general To:

Re: Upgrade from 7.5 to 7.6.4 Issue

Jiri this is EXTREMELY helpful as I had set the snapshot isolation parameters based on BMC's recommendations. I will consult DBAs to turn on tracing as I retry upgrade. Thanks again! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil

Mid-Tier error on login

Hi All, I have hit on a strange one. When I attempt to log onto Remedy at the mid-tier (https://myserver.com/arsys/shared/login.jsp) I get the log on page, type in my username and password and press the login button. The result is ARERR [-1] Message not found. The mid-tier is up because I

Re: Session timeout on Midtier

You can use an Active Link to get the Mid-Tier Server name Run process Action Command Line javascript:window.F(536870923).DoSet(location.hostname); Where 536870923 is the field ID of the field you want to hold the info. Fred -Original Message- From: Action Request System

Re: Session timeout on Midtier

Ended up pulling it out of the ar.cfg file actually….but can’t do that for the mid-tier server J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 08, 2011 2:22 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: Session timeout on Midtier

Thanks! That will be helpful for what we need. Now if they would just make the init form work in Mid-Tier to guarantee your AL would run on each login without having to tie the AL to every form that might be opened directly. (Just remembered I never put in an RFE for init form functionality in

Re: Session timeout on Midtier

Fred, I just gave that a try, but it only gives me the hostname in the URL, not the actual host http://server/arsys/home That gives me 'server'. In this case I have 4 web servers behind a load balancer...I want to know which of the 4 nodes the load balancer came through -Original

Re: Mid-Tier error on login

HI Fred, No, that did not work. Turned on mid-tier logging and got a bunch of stuff. This stands out as the last entry WARNING: Caught GoatException ARERR [9215] Internal error. Thanks Mark -Original Message- From: Action Request System discussion list(ARSList)

AUTO: Gurudev Ankam is out of the office. (returning 03/10/2011)

I am out of the office until 03/10/2011. Hi, I'm going on leave on 9th Mar' 2011. And I will be back to work on 10th Mar'2011. I have very limited access to my emails. Hence my reply would be delayed or I will reply when I'm back. During my absence please contact the following team members for

Re: Mid-Tier error on login

Kind of out there question but is the AR server up? Jason On Tue, Mar 8, 2011 at 2:28 PM, Brittain, Mark mbritt...@navisite.comwrote: HI Fred, No, that did not work. Turned on mid-tier logging and got a bunch of stuff. This stands out as the last entry WARNING: Caught GoatException ARERR

Re: Mid-Tier error on login

Good question. Yes, the AR Server is up. If it were not I wouldn't be worrying about the mid-tier :) Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, March 08, 2011 5:36 PM To: arslist@ARSLIST.ORG Subject: Re:

Remedy Developer needed for 12 month contract in IL (Northern Suburbs)

We are looking for a Full Time resource that can help fill in the edges/cracks for projects The resource would do some Project Management work, some Analyst work, some potential development, etc. Candidate would need to know Remedy ITSM (version 7.5 and up), have Project Management

Re: Mid-Tier error on login

Restart the Mid-Tier server for a good measure.. According to the error message guide, 9215 is a general all-purpose error. Happens under multiple circumstances some of which include internal cache error, or web tier exception, or a system object or field being set to null.. Also make sure

Re: Mid-Tier error on login

:) I wasn't sure if it was production or not. I have had something similar happen and the AR server was down but it was a test system so nobody noticed right off. On Tue, Mar 8, 2011 at 2:38 PM, Brittain, Mark mbritt...@navisite.comwrote: ** Good question. Yes, the AR Server is up. If it

Re: Mid-Tier error on login

Check the Java Heap Size. Rajesh From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Jason Miller Sent: Wednesday, March 09, 2011 5:31 AM To: arslist@arslist.org Subject: Re: Mid-Tier error on login ** :) I wasn't sure

Re: Mid-Tier error on login

Insufficient Java Heap will typically cause out of memory errors. This is not an out of memory error. Joe From: Nair, Rajesh SISPL Sent: Wednesday, March 09, 2011 12:41 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier error on login ** Check the

Re: Remedy Developers Studio - Error

hi, Yes sure you do.. Also it will be nice to check whats changed in the GLSQL call from previous version to this version to understand better :) Thanks, Vikram Pruitt, Christopher (Bank of America Account) wrote: Interesting. I ran the SQL and API logs and this is what is showed. Looks

Re: Mid-Tier error on login

Mark, Check how many homepages have you created. Check for Midtier administrator password also. @ Joe : Thanks for the INFO, I am still in a knowledge gathering phase :) With Best Regards Rajesh From: Action Request System discussion list(ARSList)