Setup an inbox rule in your mail client or mail server to delete
messages that contain those phrases you want to ignore. That way they
won't be there when the email engine polls.
Chad Hall | Software Developer
Acxiom Information Systems
501-342-2650 office | 501-472-1379 cell |
Use RRR|LicenseMonitor to see how many you need. Its not free, but it
easily pays for itself and then some. If you're considering buying more
licenses its well worth it to let RRR analyze your user usage to see
what mix of fixed/floating you really need. Who knows, maybe you have
seldom-used fixed
Is this just an AR Server upgrade? Or is ITSM involved? Do they also use
DSO, Approval Server, Flashboards, FTS, etc?
There's a big difference between upgrading ARS and upgrading all the
other apps and components along with it.
Chad Hall
(501) 342-2650
Here's what's worked well for us the last few years:
Load Balanced (Big IP) Mid Tier servers (Windows/Apache/Tomcat)
Load Balanced AR Server (Windows) in a Server Group configuration
Clustered Database servers (Windows active/passive cluster)
RAID 10 SAN for database files
This works really
Conny is right. Check the disk I/O stats on your DB server while you run the
diary search. Then compare that to what Performance Monitor recommends you stay
under. There are some very useful stats that PerfMon doesn't have, but you can
derive those from other stats. But just start with basics
We use a load balancer and we have remote clients. We don't have to map their
remote IP in our ar.cfg file. But we do need the following:
Map-IP-Address: load-balancer_ip local_ARServer_ip
Map-IP-Address: other_load_balanced_ARServer_ip local_ARServer_ip
Alert-Ignore-Actual-Client-IP: T
I haven't done HTML emails, so I can't speak to that. But you could add
workflow to suppress emails for all but a select few email addresses.
Then you could turn your Email Engine on and let it send emails to one
of those email addresses.
We do this in our dev and test environments. We have
Do you have development cache mode enabled? If so, it handles caching
differently. With this enabled it will block all users until the change
is complete. Its ideal for development environments because the changes
happen faster. With this disabled, it creates a copy of the cache and
only replaces
ar.conf i'll also add the Copy-Cache-Logging command
in there as well.
By setting this value to 0, would workflow changes essentially behave
same then?
On Thu, Oct 23, 2008 at 12:13 PM, Hall Chad - chahal
[EMAIL PROTECTED] wrote:
**
Do you have development cache mode enabled? If so, it handles
You should be able to correct it in your database by modifying the
correct row in the field_char table. If all you did was change the field
length, then the only change in the data dictionary (that I know of)
would be the maxLength column in the field_char row for that
schemaid/fielded. Just
Carey,
That's a good point about the imports not being logged very well. But it
doesn't log that actual workflow changes very well either. It points you
in a direction to look, but you still have to do more legwork.
You mentioned the API calls that can find objects based on a timestamp.
That's a
Enable Server Events logging for all the different types of objects
before your upgrade and then do a report on the Server Events form after
your upgrade. You won't get low-level details of what changed, but it
will tell you what kind of change it was at a high level. You'll need to
refer to the
Why not use a Restricted Read license? It can then login from multiple
IPs, and since you don't need to update anything it should work fine.
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
We use the special 'Search Criteria' field (ID 1005). I put that
display-only field on forms I want to lock down searches on. Then I
setup an active link, firing On Search, that throws an error if 'Search
Criteria' = $NULL$ and a select set of other fields are also null. I
handpick the other
I've had this problem every few days since upgrading from 6.3 to 7.0.1
patch 5. It occurs when the Email Engine loses its connection to AR
Server, a risk that is higher in my environment because I have a
separate standalone Email Engine server. Once this happens all new
outgoing emails get this
There's an issue with the 7.0.1 email engine where if it loses its
connection to AR Server (ARERR 90) it will throw NullPointerException
java errors and never reconnect until you cycle the service. Also, every
outgoing email processed after the initial NullPointerException error
will have its Send
What kind of disk subsystem is your database on? Faster the better. But
also make sure your transaction log is on a completely separate set of
physical disks than your data file. That way they won't contend for the
same resources. If possible, keep the paging file and the OS on their
own dedicated
We get this same error sporadically and cycling the Email Engine service
always clears it up. We're on 7.0.1 patch 5, but had the same problem on
6.3. It's frustrating, I know. BMC has never figured out what the cause
is. So we only use MAPI for incoming mail. We use SMTP for outgoing
because it's
Make sure your table field has the Refresh On Entry Change option
selected. That will cause it to refresh as soon as you display the
entry, and you won't need an active link to force the refresh.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System discussion
When you say the table doesn't refresh, does it still display Click to
refresh within the table field? Or is it just an empty table? If it
doesn't have that wording and its just empty, then it refreshed but
didn't find any matches. In which case you should check your
qualification. Since you say
You really only have one sample on Server A without NextID blocks, so
perhaps a few more samples there would show its really the same as when
you used NextID blocks on that server. Which would indicate you weren't
bumping the bottleneck that this alleviates. I suspect something is
different on
If you want to stop all transactions to a particular target server then
do something that will cause a recoverable error in DSO. A connection
error usually has that effect. It will keep retrying the transaction
until it reaches the limit defined by the mapping (which is probably
infinite).
The
Yes it is possible to configure an email engine to only process specific
mailboxes. But more likely configuring your email engine to use a
private queue, and then configuring that queue to have a Max Thread
setting as high as the total number of mailboxes, will achieve what you
want. That will put
Not sure what's causing the crash, but it doesn't seem to be a licensed
server. I've had lots of problems on my test 7.0.1 servers where
changing the ar.cfg will cause it to think its unlicensed. I have to
keep deleting the multilicense file and restarting AR Server to resolve
it. Its happened a
Use the virtual name or IP setup on the load balancer. Note that the
load balancer itself will have its own name and IP, that's not the one
you want to use. Be sure you're using the virtual name/IP that will get
routed onto the actual AR Servers. Configure your load balancer to poll
each AR Server
,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Use aradmin.exe from the command line to perform definition backups in a
Windows scheduled task. For example:
c:\program files\ar system\admin\aradmin.exe -x server_name -u
user_name -p password -o error_log_file.log -e definition_file.def
Chad Hall
(501) 342-2650
We've had reporting problems in Remedy User 7.0.1. All of our reports
use either Local or Reporting Form. Unless the server name is entered in
the User DSN we get:
An error occurred while generating the Crystal report: 0x80047e48 -
Logon failed. (ARERR 1904)
It doesn't matter whether the
Try logging in with a local administrator account. Not a domain account
that is in the local Administrators group, but a locally-created account
that is in the local Administrators group. I've seen this work
sometimes.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request
PM, Hall Chad - chahal
[EMAIL PROTECTED] wrote:
**
Is there any sort of plug-in that can parse an XML string? I need to
call a
web service that returns either an array of objects or an XML string
with
the data from the objects. Remedy can't consume a web service that
returns
arrays, so my
= People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Fri, Feb 29, 2008 at 2:04 PM, Hall Chad - chahal
[EMAIL PROTECTED] wrote:
I thought I would try both the original Filter Scripting Plugin as
well
as the Java Scripting Plugin. I installed the Filter Scripting Plugin
but AR Server
)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Thu, Feb 28, 2008 at 12:07 PM, Hall Chad - chahal
[EMAIL PROTECTED] wrote:
**
Is there any sort of plug-in that can parse an XML string? I need to
call a
web service that returns either an array
Is there any sort of plug-in that can parse an XML string? I need to
call a web service that returns either an array of objects or an XML
string with the data from the objects. Remedy can't consume a web
service that returns arrays, so my only option is to retrieve the XML
string. But now I'm
On SQL 2000 it never seems to adjust the free space amounts properly
until I do a DBCC UPDATEUSAGE. And it never reclaims very much free
space until I do a DBCC SHRINKDATABASE. But I would recommend a DBCC
DBREINDEX before that to make sure the structure of the table is
optimized. I think that
I don't recall the Email Engine ever being referenced in armonitor.cfg.
It's always been a separate service with the only dependency being
defined in the registry to make the Email Engine service depend on the
AR Server service. But in my last fresh 7.0.1 install even that
dependency didn't exist.
I just tested this on 7.0.1 patch 5 and it worked for me. Although I did
it by manually editing the 'TO' on an existing AR System Email Messages
entry and resetting 'Send Message' = Yes.
And I'm using SMTP instead of Exchange.
Chad Hall
(501) 342-2650
field? Perhaps this is only a CC field problem...
//SIGNED//
Craig Carter
Software Engineer, RSP
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Tuesday, February 19, 2008 1:44 PM
$SERVERTIMESTAMP$ didn't work for us when we first tried it on 6.3 back
in 2006. It used the client's timestamp every time. I logged an incident
on it and they opened SW00251639 for it. I never heard if it was ever
fixed in any 6.3 patch or in 7.x. I haven't tried it since.
I'd be curious if
I'm still on 6.3 but I did some testing a while back on 7.0.1 (I believe
it was patch 3), with most of the settings described below. I queued
1000 emails at a time and sent them out with various settings to measure
throughput. Here are the summary points:
1. Emails without .ARTASK attachments
Misi,
Please pass along any info you can on the versions you used, what type
of injections were made to the SELECT statements, and how to reproduce
the issue. I need to make sure this doesn't cause problems before I
upgrade our prod system to 7.0.1 patch 5.
Thanks,
Chad Hall
(501) 342-2650
If BMC wants you to remove it, how else can you do things such as
checking the advanced search criteria when users execute a search? We
have workflow that requires users to use the advanced bar when they do a
search unless they specified something in our indexed field in the QBE
portion. It
We've used Log Shipping for almost 5 years now for our DR server. It
works very well, but it has its quirks and it takes us at least 20
minutes to perform a failover. Also, if it gets out of synch on a big
database plan on spending an entire day or more getting it synched back
up. If you want I
We've ran over 600 concurrent users on a 2x1.4 GHz with 1 GB of memory
without any issues. And that's a system with millions of tickets and
over 50,000 emails sent each day on only 20 fast, 20 list, plus some
private threads. We have two of these so one doesn't normally carry that
load, but it has
] On Behalf Of Hall Chad - chahal
Sent: Tuesday, January 15, 2008 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Configuration Recommendations
We've ran over 600 concurrent users on a 2x1.4 GHz with 1 GB of
memory
without any issues
SQL Server will have some tools to help you find those bottlenecks. 2005
is supposed to have a lot of new features, but I haven't used it. You
can also use Performance Monitor and look at disk activity. I believe
the counters come with an explanation of each metric and what acceptable
values are.
If you don't care about formatting, create 6 filters (one for each
question) to add the negative responses (and their questions) to a
single character field. Then include that character field in your
notification.
If you need the questions formatted for HTML or something, I don't know.
I'm
You can disable Approval Server in armonitor.cfg like this:
#C:\Program Files\AR System\serverap.exe -s YOURSERVER -i
C:\Program Files\AR System -m
Or you can keep it suspended in ar.cfg like this:
Approval-Server-Suspended: T
Chad Hall
(501) 342-2650
PROTECTED] On Behalf Of Axton
Sent: Friday, January 11, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Disabling Approval Server Assignment Engine
** Approval is no longer a separate process starting with 7. It is now
a plugin.
Axton Grams
On Jan 11, 2008 10:37 AM, Hall Chad - chahal
: Disabling Approval Server Assignment Engine
** No, though I am not sure if the upgrade installer will remove the
armonitor entry. You will notice a new plugin entry in ar.conf for
arapprove.dll/so, and this is all you need.
Axton
On Jan 11, 2008 12:01 PM, Hall Chad - chahal [EMAIL PROTECTED
I've also seen this when you specify an RPC number on your target server
connection settings that isn't configured on that target server. But
usually it was when our target server was unreachable (network issue) or
hung up.
Chad Hall
(501) 342-2650
-Original Message-
From: Action
We've always done the manual change to the ar.cfg of other server group
members. If I recall, it doesn't do it automatically. But our process
now is to just change it in the Admin tool on one server, manually edit
the ar.cfg on the others, then cycle all of them.
Chad Hall
(501) 342-2650
You should go with 2 load balanced AR Servers in a server group with a
separate standalone database server. Generally AR Server is going to be
your bottleneck. A single database server should be able to easily
handle the load of multiple AR Servers. Just be sure to configure your
AR Servers for
I haven't tried it with 7.x versions, but older versions of Migrator
were very CPU intensive to the machine running Migrator. So trying to do
a migration with a Migrator client that is on the server you are
migrating to or from was painstakingly slow. Which obviously affected
users of that system
11/18/2007 works for me. Check for the following line in your
emaildaemon.properties file:
com.remedy.arsys.emaildaemon.ARDATE=
This setting lets you specify the date and time format used by the
email engine for parsing date and time strings. M dd,
HH:mm:ss z is equivalent to
I know there's a bug in the 6.3 Email Engine when using a MAPI mailbox
in which it pulls in a display name for the 'Reply To' field, but only
if the Reply To address is different than the From address. I've never
seen it pull in a display name for the 'From' or 'To' fields. And I
don't have a fix
Check your stderr.log file or the AR System Email Error Logs form for
errors. It's bound to be getting some kind of error.
Also check your AR System Email Mailbox Configuration entry for your
Incoming mailbox and confirm that 'Email Action' is set to Parse
Chad Hall
(501) 342-2650
Have you checked your escalation log, filter log, SQL log, arerror log,
etc? One of those should give you some clues about what is going on.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sarah
Looks like something crashed your server when it made the query. Check
your arerror.log and arthread.log and see if you find more details on
that.
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Hopefully a simple question for those that use Flashboards. I know that
Flashboards requires a server license if you want to view more than 5
flashboards, but does it still require Flashboards User licenses as
well? If so, do you have to have a Flashboards User license to view the
5 free
We've used an F5 BigIP load balancer for two IIS servers for over 4
years without problems. They are currently running Mid Tier 6.3 patch 20
on IIS/ServletExec and are about to be rebuilt for Apache/Tomcat. But
all the load balancing is done through the BigIP, not through IIS. We
have a 60 minute
.
Howard
On 11/5/07, Hall Chad - chahal [EMAIL PROTECTED] wrote:
We've used an F5 BigIP load balancer for two IIS servers for over 4
years without problems. They are currently running Mid Tier 6.3 patch 20
on IIS/ServletExec and are about to be rebuilt for Apache/Tomcat. But
all the load
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier in Load Balancing
**
Chad,
We worked for 6 months to get the F5 to work with 7.0 mid-tier and gave
up since our load was not to large.We are using IIS
All I can say is good luck.
Howard
On 11/5/07, Hall Chad - chahal [EMAIL PROTECTED] wrote
Are the ITSM applications localized for any non-English languages out of
the box? We have all custom apps so I've never seen ITSM. My management
wants to know if the ITSM suite comes with localized views, field
labels, messages, etc. If so, what languages does it have localized? And
does is also
I'm curious about the part where you said the escalation queue gets
held up and brings down the server.
Are you saying your entire AR Server gets hung during or after a failed
web service call?
I've seen this before on my dev and test servers, but never in
production. It seemed to happen
Jarl,
A bit off topic but...
Out of curiosity, where did you get arwklga 2.15? I got 2.12 from someone at
support last year. The last time I tried to download it from the BMCDN it was
2.11. Are there any new features in 2.15?
Thanks,
Chad Hall
(501) 342-2650
-Original Message-
Has anyone used the free rrrFlash product from RRR? I downloaded the
sample a while back and it looks pretty good for something free that
requires no install. It would take quite a bit of workflow though. I'm
wondering if anyone has implemented their own custom flashboards like
his sample. Also
The error is happening when DSO tries to update the 'Transfer Status'
field on the source entry. You must have a filter triggering a custom
error message (1) on Modify. The error number may make this one hard
to find, but once you find it you'll need to add $USER$ != Distributed
Server to its
to stop the Distributed Server user
from running filters.
Now I a trying to figure out how\why this filter is firing with the
above mentioned qualification. This is all happening on the primary
server where the DSO action originated.
On 10/17/07, Hall Chad - chahal [EMAIL PROTECTED] wrote
On the Status field on the User form, are the enum values set to 10 and
20? If not, it sounds like whoever wrote the new filter expected the
Status field to use custom ID enumeration but the form never got
modified for it.
I hope the upgrade doesn't change the enum values on that form unless it
I'm getting off subject a bit so I'm branching onto a new thread...
I got tired of upgrades breaking our customizations so I wrote a bunch
of SQL scripts that can compare two databases (presumably one upgraded,
one not) to see what's different. These include:
forms
form permissions
views
indexes
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Friday, September 28, 2007 8:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Alternatives to DSO for Data Transfer
What backend database are you running? And what version
What backend database are you running? And what version of ARS?
I've been told that either 7.0.1 or 7.1 (can't remember which) will support
transactional replication. So for example you could setup SQL Server
replication on the tables you want to keep in sync. I plan to do this for our
We've used the FormFields app from David Sanders for several years. You
can find it at http://www.users.globalnet.co.uk/~sandersd/utilities.htm.
It lists all forms, their fields, some field properties, and basic data
type info. You can also search all forms for a particular field by
either field
:
**
If you set up a private queue for mid-tier to increase performance,
would'nt you then loose performance some other place?
The total number of requests the server is capable to perform should still
be the same
Otherwise; pertum mobile...
--
Jarl
On 9/19/07, Hall Chad
We used to do that, but we never could send it From the server's address
using OLE. Eventually annoying Outlook security popups made the whole
thing hard to use. So we reworked it by giving the user a Remedy form
where they define the To, Subject, and Body and then hit a Send button.
This form
to
optimize, and I want to take full advantage of that.
Thanks,
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Hall Chad - chahal [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
09/18/2007 01:01
I'm not familiar with a white paper on this, but you should just be able
to setup a new private queue in Remedy Administrator, specifying an
appropriate Max Threads. Then in your Mid Tier config tool in the AR
Server section, specify the RPC that corresponds to the private queue.
Mid Tier should
prevails..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Hall Chad - chahal
Sent: Tuesday, September 18, 2007 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Updated : Malloc
I've been testing 7.0.1 patch 4 so I just tried this out myself. It
worked fine and didn't cause any errors anywhere. I tried executing it
in both filters and active links, and both worked fine. Is there some
other configuration setting that contributes to this that I may not
have?
Chad Hall
Fast, Accurate, Cheap Pick two.
On 9/14/07, Hall Chad - chahal [EMAIL PROTECTED] wrote:
**
I'm hoping for help with a bug in 7.0.1 where the Expand Box is now
visible
on all Submitter (2), Assigned To (4), and Modified By (5) fields. The
installer changed all these fields to 254
I'm hoping for help with a bug in 7.0.1 where the Expand Box is now
visible on all Submitter (2), Assigned To (4), and Modified By (5)
fields. The installer changed all these fields to 254 characters so they
can hold the new longer usernames. The side effect is all these fields
that had an Expand
What version of the .NET API are you using?
And exactly what error message are you getting back?
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haralson Kevin - kharal
Sent: Friday,
While SQL Server 2005 can do online index rebuilds, it requires that all
TEXT columns be replaced with VARCHAR(MAX) columns. So all of your diary
and unlimited character fields will have to be converted at the database
level. BMC can't tell us if this will cause any problems or not in
Remedy. My
We've used F5 Big IPs to load balance two AR Servers and 2 Mid Tier
servers since 2003. It works great. Its configured to monitor a given
port every 15 seconds to make sure the application server is alive (port
9030 for AR Server, port 443 for Mid Tier). If at any point a server
doesn't respond it
Actually, though undocumented, this setting works on 6.3 patch 20. We've been
using for a few months.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: Saturday, July 28, 2007
Does anyone know of any standards for exchanging incidents with external
companies through a B2B integration? We have a home-grown Java web
service integrated with our custom Remedy incident management
application. We use our own XML schema, data elements, data values, and
transactions which are
I wish I did. We tried using Test Partner but couldn't get any maintainable
scripts using Remedy User. Some things such as menu selection and button clicks
are just too hard to script if you need them to trigger workflow. We settled on
using Mid Tier with Test Partner and it works okay but its
RPC refers to the RPC Program Number of a specific server queue. It is
not a TCP port of any kind. Normally you would leave this blank unless
you have defined a private queue in Remedy Administrator (Server
Information Server Ports Queues), in which case you would specify
the RPC number of that
There are several things you can do to speed up emails. We have tuned ours so
that it can send between 300-500 per minute. We reach those levels several
times a day. We can get 1000 per minute if server load is low and the emails do
not contain ARTask attachments. Here are a few things you can
I'm pretty sure it does. We tested this in the ATS class I took a couple
years ago by sending an HTML email and checking it in both a rich client
and a text-only client. It worked great. Outlook showed HTML, the other
client showed only text. I didn't have to do anything in the Email
Engine to get
Create a user with a username, or group with a group name, of -.
Create another one with a name of 0. That way if this happens again
Remedy will interpret it as the group or user by that name and only
attempt to notify that group/user instead of all users.
Chad Hall
(501) 342-2650
list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Hall Chad - chahal
Sent: Wednesday, May 16, 2007 4:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Argh! email engine just spamed all users!
Create a user with a username, or group with a group name, of -.
Create another one with a name of 0. That way
We are currently running Mid Tier 6.3 p20 on IIS/ServletExec. We're
planning to upgrade to Mid Tier 7.0.1 and replace IIS/ServletExec with a
standalone Tomcat 5.5 instance. We haven't tested this beyond a simple
install that could connect to our AR Server. Our next step will be to
duplicate all
If you have the ARDBC plugin installed on your server, you can make
ar.cfg changes using the Configuration ARDBC form. Look for an existing
entry with 'Name' = Suppress-warnings, or create a new one with that
name. Use 1203 as the value. Then get your admin to cycle the service.
By they way,
I think the Priority field in the Email Engine is strictly used by the
Email Engine to prioritize messages as it processes the queue. If it is
configured to take the Priority into account, then it will process
higher priority emails first. This seems to be most useful for very high
volume Email
Are you forcing any of the notifications into Phase 1 by adding `! to
the filter name? I think I've seen this happen in notification filters
we've forced into phase 1.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
We tried the same thing. We came to the conclusion that it just doesn't
work like that. It seems that you have to make it visible and let users
hide it on their own. Just for the heck of it we tried making a column
visible and then adding an active link to hide it on display. That
didn't work
Here is what I've been using in our test environment for over a year
without problems:
Encrypt-Security-Policy: 0
Encrypt-Public-Key-Expire: 43200
Encrypt-Symmetric-Data-Key-Expire: 2700
Encrypt-Public-Key-Algorithm: 4
Encrypt-Data-Encryption-Algorithm: 1
This allows encryption
Remedy uses the SQL Server client, which must be installed on the Remedy
server to allow connectivity to a SQL Server. That install creates its
own data source.
The AR System ODBC Driver is used by other clients to communicate
directly with the AR Server.
Chad Hall
(501) 342-2650
We have a separate AR Server and Email Engine. We're not using
encryption, but it would be very easy to implement. Just add the ar.cfg
tags needed to enable and enforce the level of encryption you want, and
all API clients (including the email engine) should start using
encryption automatically.
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