The PERFORM-ACTION-APPLY is the Remedy OOTB workflow.
The Window Open with Details Only should work, but it isn't. I'll give
it a try with the Commit Change action.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoni
I know I have asked this question before. I looked for a reply that
would work and didn't find any. I have asked Support and not received
an answer that works. I've even read the manuals and SO I am asking it
again.
The Run Process is - PERFORM-ACTION-APPLY
It pulls the ticket up in a re
Wow! that was almost a description of Rick Cook (j/k)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, October 09, 2008 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Devel
I vote for Houston. Sure I won't be able to get away from home, but it is
where BMC lives and I am sure I would be able to attend.
From: Action Request System discussion list(ARSList) on behalf of Kelly Deaver
Sent: Fri 9/26/2008 7:12 AM
To: arslist@ARSLIS
No damage at my home either. I'm out in West Houston as well. I think
Shawn and I may be neighbors. I am between Katy and Sugarland too.
(Bellaire/Eldridge)
Power went out at about 7pm Friday, back on at about 8pm Saturday, Water
came back at about 7pm Sunday and Land Line Phone about 7am Mo
Check with someone at your company. We have a "site" license for Oracle
here. We have so many varieties of systems on Oracle, that someone went
to them and got a site license.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On B
They should just have it in Houston. There is a ton of conference space
and hotel available. I am sure they could take over a hotel in the area
of their building! Houston in October is actually very nice!
From: Action Request System discussion list(ARSList)
That is funny! I had an email today from the hotel that they upgraded my room
for the week!
From: Action Request System discussion list(ARSList) on behalf of Brian
Goralczyk
Sent: Fri 8/29/2008 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC UserWorld Miami is
I updated just the admin tool to patch 24 at first. It worked fine.
Later on did the server.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, August 25, 2008 2:40 PM
To: arslist@ARSLIST.ORG
Subj
I was on 6.03 patch 18 and they had me switch to the latest 6.03 patch
at the time (24) and the crashing stopped for me.
ARS 6.3 Patch 24
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server
-Original Message-
From: Acti
Can you log onto the server with the user name that is the email password
owner? Reset the password in the service then and see if it works.
That has worked for me when they made me change the pw. The last time around,
we created a password that would be next to impossible to hack, that they
Ya know what... I was going to bite my tongue and not respond to this...
but it is raining here (non hurricane event) and the parking lot is
empty and I had to be here at 5am!
T. Dee you replied to the list as a whole regarding a job posting,
asking if you could work remotely. Did you read the po
One way to do this is to include the fields in the TEXT part of the
notification. We do this and we send plain text email notifications.
Case $Case ID+$ which you submitted is Pending - Resolution If this
problem has been resolved to your satisfaction, do nothing. If not,
please reply to thi
I may be going about this all wrong...
I have a transport form that takes an email sent to Remedy and then
pushes the information to the Ticket. I have one Push action that
pushes some information to the ticket then a notify action and then
another push action. The and push action will only happe
eated. So much for what I know.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, C
We are using Oracle if that matters. I don't think it does.
My question is specifically Remedy related.
I know that when you modify an index in Remedy via the admin tool, it
drops the old index and creates a new one. Does it drop ALL of the old
indexes or JUST the one you are modifying?
I need
I import them directly to the AST:ComputerSystem. it does the push to
the other forms all on it's own.
I make sure I set several of the hidden/background fields and it works
well.
I did about 34K assets this way!
-Original Message-
From: Action Request System discussion list(ARSL
My management has already made a big deal of letting me know without
telling me I am not going that education and travel were cut out of the
budget. I may just send myself!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf O
Luling Bar-B-Q
709 E. Davis St.
Luling, Texas
(830) 875-3848
I drive there just to get their sausage! They wrap it in brown paper
and if you eat there you sit at picnic tables that are huge and very
family style.
In Houston there are so many! I would suggest Thelma's, Pizzatola's
and the Hicko
I finally got my mail transition form working. As a matter of fact it
works too well! I need to delete everything from the "-Original
Message-" or the "From: Remedy" forward.
Any suggestions?
Below is a sample of the email that people send to the form:
I completed the survey again.
T
The name says it all I know... it is mean... but I didn't pick his
fake name!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dummy DontKnow
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROT
Jamie,
If you can give us some more information about your environment and what
you are using for the automation, we can probably give you more
assistance.
an example would be"
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle on a remote server
Windows 2003 4 gig on app server and 8
Is this Friday humor early?
Can you give us a little more information?
Did you break up with the server? Making up is hard to do!
Did it leave you?
Was it an old version that felt unsupported?
Claire "PE.Sality.MO is killing me... no sleep in 28 hours" Sanford
-Original Message-
Fr
Body field or the Rich Text Body field (do not know exact
naming, please check in the Admin tool) for your filter push fields action.
Regards,
Michiel
On Tue, Apr 22, 2008 at 8:05 PM,
Sanford, Claire <[EMAIL PROTECTED]> wrote:
I have a filter that takes a piece of mail that is sent
I have a filter that takes a piece of mail that is sent to the Remedy
mailbox and if it matches certain qualifications, sends the information
to my "transport" form. From this form, I will eventually push the data
to a ticket for updating etc.
My problem is that the text of the email is pushed to
Has anyone here archived records from the CMDB?
We have a lot of entries in the AST:ComputerSystem form that we want to
archive. Since it is a join form, how does that work?
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 g
A word of caution, from personal experience, deleting any of the
existing HPD:Helpdesk indexes may cause you some performance issues.
Especially if your users use the canned reports.
Our DBA decided he was going to "help us out" last year and deleted the
indexes on the oracle side and built ones
equest System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Friday, March 14, 2008 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Command Line / Run Process Help
I am trying to create "Run Process" command line for arimport. I
ultimately want this to ru
I am trying to create "Run Process" command line for arimport. I
ultimately want this to run from an escalation in the middle of the
night.
Each time I try it I get a syntax error.
Can someone please tell me what I've got wrong??? Where I have
"checkin" I am using real information.
cmd E
Susan like Pat Zandi can never leave us!!!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, March 06, 2008 7:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: UNSUBSCRIBE
**
Susan,
I thought y
The Remedy King of Barcode and Scanning is Phil Bautista- bautista
at bullcreek.com
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Tuesday, February 26, 2008 12:05 PM
To: arslist@ARSL
OK folks this is getting out of hand. I understand the need to avoid
junk mail by not using your work email address... but this completely
anonymous type of solicitation is way out of line.
If you are asking a question of the list - please put something
MEANINGFUL in the subject line "Hey
Does anyone have any idea why some times when a Task ticket is updated,
the entry is copied to the CHG ticket's Work Log and other times it is
NOT copied to the CHG Work Log.
It doesn't happen often and there is no pattern that I can see. I have
been unable to duplicate it.
ARS 6.3 Patch 18
HD 6
Some of you know this and most don't... At one point in my life I was
extremely work obsessed.
I named my dog Remey'd - He is a registered pharaoh hound, so that is
what is on his papers.
A few years later, I got him a little sister... in keeping with the
naming convention... I named and regi
Tim for King!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Thursday, February 07, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Company Dropping Remedy
I vote for that! It would solve my dile
Way back in 2001, My manager, director and I went on a site visit to an
AFB in San Antonio, to look at their Remedy installation.
I do not have their contact information and my director would like to
contact them again.
IF you are still out there in Remedy land and remember this visit.
Please em
In case I am missing something... Don't you need the field ID numbers
along with the names??
> !Base!: CPLS
>
> !Company!:
>
> AUIC:
>
> !TaskOrder!: 2341
>
> !ModNumber!: 12
>
> !PurchaseOrder! #
>
> !Classification!: Unclassified
>
> !ServiceLevelID!: Basic
>
> !AssetID!:
>
> !ForeignNational!:
Wow!
I loved the Dashboard!!!
Claire
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Thursday, January 24, 2008 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Xtreme Integration Tools (ESS)
**
G
> I miss my old ast:asset form!!
>
> I need to be able to take a file that contains hundreds of asset
> records with the only unique identifier being the Asset ID+ field and
> use the Remedy Import tool to update the asset records.
>
>
> How am I going to get this done when each asset record has
I miss my old ast:asset form!!
I need to be able to take a file that contains hundreds of asset records
with the only unique identifier being the Asset ID+ field and use the
Remedy Import tool to update the asset records.
How am I going to get this done when each asset record has a Request ID
fi
I have to add my "AOL" to Rick's comments and say
ME TOO!!
Hope you find something in the Remedy Community!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesda
ED]> ]
Sent: Thursday, November 15, 2007 1:59 PM
To: Sanford, Claire
Subject: Re: (ISS0X, 2-High)
Good Afternoon Claire,
Has this issue been resolved or is there any update on the ticket?
Customization Policy:
http://www.bmc.com/info_center_support/overview/0,,19097_4736154_9018400
0,0
on list(ARSList)
[mailto: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On
Behalf Of Sanford, Claire
Sent: Monday, November 19, 2007 1:06 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 - Demo Server
Does anyone out in Remedy land have a server th
Does anyone out in Remedy land have a server that can be viewed remotely
that has the ITSM 7 package installed on it?
All I want to do is look at the On-Call functionality. The manuals
don't give much information about it and it would be the main reason we
would even consider moving to ITSM 7.
Does anyone find it as annoying as I do that when you submit a ticket to
Support, you almost always get a request back that asks these questions?
What Remedy products are you using? Version and patch
levels?
What is your system environment, OS, DB, etc,?
When y
l
likely have to have additional workflow to check the value the customer
put in initially, then add in the '-' symbol.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PR
How is this for dredging up old topics!!
I have gone through the manuals, I have gone through the crappy BMC KB
on-line and none of them are giving me any idea of how to get this done.
I have a field - MAC Address, it will be entered by the tech as
0043b34def01
I need Remedy to convert it to 00-4
Oct. 8, 2007, 1:14PM
BMC's new product line, acquisition to complement business strategy
By BRAD HEM
Copyright 2007 Houston Chronicle
Houston-based BMC Software announced a new product line and acquisition
today aimed at complementing the company's strategy of making
information technology oper
On my old Remedy Helpdesk 4.03, when you had a chg:change window open in
"search" mode, and put in the Case ID and hit return, it would open a
new window with just the form you requested. This was accomplished
using a macro from what I can tell. CHG:CHG-ShowChange02
In the new Remedy Helpdesk 6
Yeah! Thank You Dan for doing such a great job taking care of us, year
in and year out!
While I won't be at RUG (no budget money) I'll be there in spirit!
Claire
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sus
You may have seen this
You have to be old enough to remember Abbott and Costello, and too old
to REALLY understand computers, to fully appreciate this. For those of
us who sometimes get flustered by our computers, please read on...
If Bud Abbott and Lou Costello were alive today, their infa
I sent this out once using the title Remedy & Courion and decided I
needed to show it to a broader audience. Hence the Subject line change.
The question in a nutshell is... Will the Remedy API create a profile in
the SHR:People form?
---
Our Security team is in the process of setting up Courio
Our Security team is in the process of setting up Courion for sign on
procurement and sign on management. They would also like it to create a
Remedy Profile for the new employee.
They just received this answer from Courion Support. Is this true?
"I was just emailing with Courion support with re
July 19, 2007, 11:46AM
BMC buys software company
BRAD HEM
Copyright 2007 Houston Chronicle
TOOLS
Email Get section feed
Print Subscribe NOW
Comments Recommend
BMC Software announced today it has acquired RealOps, a company that
makes software to streamline technology functions for busi
Gosh... Larry in February 2006, you participated in a thread and it did
not contain any technical help or information...
Chill! We have enough stress in our jobs! Blowing off a little steam
with people who have the same issues is normal and healthy!
-Original Message-
From: Action Req
I'm trying to decide whether or not it is worth it to beg my management
to let me go to BMC UserWorld2007. You know... Healthcare, budget cuts,
etc...
With 5 hotels to choose from, we are all going to be very spread out!
Who all is planning on attending this year?
Claire
__
I finally figured out where it all is set to change the table view on
the Support Console. I can't believe it took me this long to figure
that out... it is such a newbie thing. Changing it is what is now
causing me the problem.
This is the Qualification that sets the table based on what is selec
Is there any way to stop this from filling up my arerror.log ???
390620 : User is currently connected from another machine (ARERR 9093)
I tried adding "Suppress-warnings: 9093" to my ar.cfg file, but it still
happens.
Thanks!
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a re
Susan will be there... isn't that enough??? :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of South xie
Sent: Wednesday, June 20, 2007 1:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: RUG: MidWest RUG scheduled for June 26, 200
Here is my fun project... Any ideas???
We have 28 different On-Call Calendars in Outlook. Rather than having
the Support Center Staff look at the calendars all day long to determine
who is on-call, our management wants me to build something in Remedy
that can look at the calendars and let the SC
Do me a favor?How to set up an help desk
application with AR system on a new server
** They host forums.
On 6/12/07, Sanford, Claire <[EMAIL PROTECTED]> wrote:
**
What the heck is http://www.nabble.com/
What the heck is http://www.nabble.com/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Tuesday, June 12, 2007 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Do me a favor?How to set up an help desk a
I had a ticket open for several months. I was contacted once a month
via email by someone in Pune. Each time I was asked for more logs and
more information. When I finally got so tired of waiting, I put in a
new ticket and it was picked up by someone on the California team who
resolved the probl
Every time I see Pune (PUNA (long A sound) I pronounce it PewNEEE (Long
E sound) Puny!
Puny Support!
Sorry I know it isn't Friday!
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Ans
Ray,
It could be because you are using a basically Anon account and maybe
people don't know who Ray T. is???
Who is Ray T? Are you on a Milk Carton somewhere?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray T.
S
I have an attachment field on the CHG:Change form. It is in the Support
view and in a Custom view. The attachments show up when looking at the
form in one view, but do not show up when looking at the other view.
Any ideas???
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remo
Has anyone here done any integration with Remedy and Courion
Provisioning?
If so, what did you have to do on the Remedy side? The team here that
is doing is isn't doing much knowledge sharing...
Anyone have a set of their integration notes? They don't seem to know
what they are when I asked for
we lost our sense of humor?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Saturday, May 12, 2007 10:24 PM
To: arslist@ARSLIST.ORG
Subject: OT: Whatever happend to the Friday humor thread..
**
I us
> upgrading to the new email engine so if anyone has a solution for this
> issue as well.
>
> Thank you,
>
> Evelina Girard
>
>
>
>
> Post I saw in the archives
> _
> Sanford, Claire
> Sat, 02
Have those of us that owned stock received all the disbursements we are
going to be receiving???
It has not been an easy thing to keep up with...
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden
Sent: Thur
I'm not gonna contact him either! (is it Friday yet)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Wednesday, March 14, 2007 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for [EMAIL PROTECT
I'm confused. I even RTSFM several times. Maybe I missed it. Their
terminology is "different".
How do I add a menu to a field in the CMDB. Is it a "custom property"?
Can I add a menu to a field I have already added to the CMDB?
ARS 6.3 Patch 18
HD 6.0
CMDB 1.1
Oracle 10 w/9 libraries
Oracl
Ok, so I did NOTHING. I made no changes, added no patches (I am sure
this will bite me some time down the road) and everything worked as it
was supposed to work.
The time changed on the server, the time changed in Remedy, the time was
correct on my tickets and the escalations worked as they sh
When a new asset is created in the CMDB using the AST:ComputerSystem
form as the entry point, the confirmation message says "Request
$20020$ has been created"
20020 translates into the Name field, not the Asset ID+ field
(21000).
This is a big problem. How do I change the message? I'
Why can't there be a form much like the Business Holiday forms that tell
Remedy when DST starts and ends?
How difficult could that be
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where t
What happens if we don't install the patch? What if we just manually do
the change in time and watch the server on the day it was originally set
to make the change?
It seems as if there are far more problems that there should be with
this patch.
Claire
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w
We are not using the CMDB as designed (at least for the moment).
We have a hard enough time getting our tech to update ONE asset form,
let alone several. Since we only track about 4 different "classes" it
won't be very difficult when we decide to go the proper route.
In the mean time, there are
We tried it on a test machine and the installer did not recognize the
OS.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
Sent: Tuesday, February 13, 2007 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Anyone tried BMC R
I added several fields via the class manager. When I clicked "Save" I
received an error:
ARERR [298] Too many filters processed during this operation
OBJSTR:AttributeDefinition
The preceding message occurred during the execution of active link
OBJSTR:ClassDef_SaveChanges -- action 2. (ARNOTE
s the text that is in the message.
Does this look familiar to any of you!?
From: Remedy
Sent: Wed 1/31/2007 3:57 PM
To: Sanford, Claire
Subject:
Help Desk case HD001236329 has not been responded to by Claire Sanford.
Please follow up on this issue. This issue is from Claire Sa
Michelle,
Do you have any idea what was changed on the forms? Did you have any
customizations on the forms that were changed and were your
customizations changed/obliterated?
Claire
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app
One of our directors would like to get rid of his pager. He would like
Remedy to send his "pages" to his cell phone. I can have it send an
email to his cell phone, but it sends all of the "stuff" such as email
headers to the phone. We just want the standard "HD000 bas
been escalated"
All I can really contribute to this conversation is that I absolutely
100% hate the CMDB. It makes adding fields to the asset records a real
PITA!
In an environment where we have all been used to being able to customize
to the needs of our organizations, this is cumbersome and clunky.
It dra
Has anyone installed Remedy User 6.3 on a machine running VISTA?
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6
I have been asked by my manager to get quotes for Knowledge bases again.
It kills me! Every year we turn in numbers and every year they are one
of the first things to get knocked out.
So... Has anyone here recently received and quotes for a KB, that I can
borrow the number on?
Claire
__
The KB takes forever to load and then when you do your search, that
takes forever too... very annoying!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Tuesday, January 23, 2007 12
http://www.chron.com/disp/story.mpl/headline/biz/4490397.html
(this is not the entire article - click on the link for that)
Jan. 23, 2007, 11:14AM
By BRAD HEM
Copyright 2007 Houston Chronicle
TECHNOLOGY
Software maker racks up profits after the bust, but its stock price is
still short of its pea
You would think that since I did the install, I would know this
information... But I don't! I installed and uninstalled so many times
in the beginning I can't tell or remember.
How do I know if I have CMDB 1 or CMDB 1.1 installed?
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on
Does anyone have an easy way they did this? I've read the KB articles
and looked at the forms and there has to be an easier way to do this.
We are only using one part of the CMDB. We are not splitting everything
into the individual forms the way it is set up.
We have enough trouble getting our
Ok, so I have moved from my lovely bug free and VERY customized Helpdesk
4.03 to the new and very different Helpdesk 6.0
I very carefully moved my customizations over, fields Als, Filters etc.
Noticed that the "ListMyGroups Open Cases" and "ListMyOpen Cases"
buttons were not on the toolbar the wa
And Tracey and Scott and Gary and Dan and June Tan in Singapore and
Robert and everyone else there and helped us all year long! (I know I
just left someone out)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Burkholder, Anth
Ok, I'll be the bad guy I haven't had much sleep.
Have you read the manuals? Have you attended a class?
Got the Support Website... You do have access to that don't you???
Download the Concepts Guides and READ them. Look in the index and find
ARTime and look up Fast and List Servers, then
t to the default view. If there is no default view, the first
view listed is used.
"
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 12/14/06, San
I figured it out!
I selected the Work Log in the selection area and it falls as the last
field in the notification with all the proper formatting!
Claire
-Original Message-
From: Sanford, Claire
Sent: Thursday, December 14, 2006 12:21 PM
To: 'arslist@ARSLIST.ORG'
S
How is this for digging back into the Archives...
How do I include the worklog in this? It does not do the date
conversion and it also doesn't include line breaks.
I am using Michelle's recommendation of putting the fields in the Text
section. I had created an ARNotification view and it still d
cessories.
Then, after the party, head on over to Claire's place for the
BBQ and a
chance to set the respirator pack down...
On Tue, December 12, 2006 10:26 am, Sanford, Claire wrote:
> If you do, the party is at my house! I live about
If you do, the party is at my house! I live about 15 mins from
"HomeBase"!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent: Tuesday, December 12, 2006 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Supp
al (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 12/2/06, Sanford, Claire <[EMAIL PROTECTED]> wrote:
> Every email that is sent to our email engine using a template (old
> style) is rejected by t
Every email that is sent to our email engine using a template (old
style) is rejected by the email engine with a SEVERE 311 error (I can't
find anything on this in the BMC/Remedy KB).
Then in the email error log form I have several entries for each email
that was received that says:
Field ID is n
I'm completely stumped. I have already RTFMs 2 times and still don't
get it.
How do I and where do I go to change the list in the Status field on the
forms listed below:
BMC:BMC_ComputerSystem_
BMC:BMC_ComputerSystem
AST:ComputerSystem
I am not changing the number of items in the dropdown men
501 - 600 of 685 matches
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