Gordon,
We have just gone through this exercise. We did a couple of proof of
concepts with other vendor products as well as BMC's Discovery tools. In
general, BMC's Discovery was the best fit for us, but the real clincher
was ease of integration with the Atrium CMDB. If we were to go with
a lot
This was what I was trying to figure out from workflow perspective(only 1
active link and no new fields)...however...lol..it will take me a good
amount of time to understand this.
Thanks again..
Regards,
Chintan.
--- On Fri, 9/12/08, Thad K Esser [EMAIL PROTECTED] wrote:
From: Thad K
Its not just you.
I had asked the same thing in a CMDB class and the response was that the
DSL data comes from a Third Party service, and so most BMC software isn't
in it. You'd think they'd take the time to add it in.
This goes back to my CMDB question from a few days ago. It would be
Hi,
I've been to CMDB training and am still wrapping my head around which
classes get used for what. Some are obvious, some not so much. I figured
it would be good to see how something I'm familiar with (i.e. Remedy)
would fit into the common data model. Has anyone seen any white papers or
Have you checked the column widths or the Auto-fit setting for your
table? Maybe they are there, but you can't see them because they don't
fit in the space given for the table.
(Presumably you didn't accidentally make those columns hidden.)
Thad Esser
Remedy Developer
Argue for your
Mark,
Use the Organization field in emails to put whatever you want into the
header. Start the field with a carriage return, so the header starts a
new line, and then add whatever text you want (Sensitivity:
Company-Confidential in your case).
Thad Esser
Remedy Developer
Argue for your
One thing I do when the results color needs to be based on multiple
conditions or situations, is to create an enumerated field (Results List
Color) that has the list of colors I'll want and use that field as the
basis for the Results List colors (defaults to black). Then create
filters for
I think you want to use AND, not OR. If they are all null, then throw
the error. You can take care of the Advanced Search Bar by adding:
... AND '1005' = $NULL$
to your qualification. 1005 is the field id for the Advanced Search bar.
I just tested it on a basic form (6.3 server) and it seems
Fortunately, I've never been asked this so I might be off here, but
wouldn't the # of lines in a def file be heavily influenced by any images
(background/button/etc) on the form, making that number particularly
inaccurate?
My guess would be to provide the number of workflow objects along with
Did you change your Default Outgoing Mailbox setting for the mailbox you
are trying to use?
Is it enabled (although that wouldn't keep the messages from getting to
Messages form)
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Kaiser
Dwayne,
Your original post said you are on version 7.1. I haven't played with it
much, but page 368 of the Form and Application Objects manual says you can
change the colors of rows in tables based on selection fields. If you
combined that with Fred's suggestion below, you could set the
Hi,
Its a user tool setting. Select Tools Options, then the Behaviors
tab. There are option boxes for On New and On Search. Options are
Clear All Fields, Keep Previous Field Values, and Set Fields to
Default Values. Choose your preference.
Thad Esser
Remedy Developer
Argue for your
Have you looked at the Push Fields active link action?
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
T. Dee [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
06/12/2008 09:15 AM
Please
Gary,
We haven't started working with the 7.x mid-tier yet, but will soon, so
I've been following your thread. I'm not an html/java expert, but
shouldn't that code result in a 1x1 pixel window in the upper far right of
the screen?
(
)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Wednesday, June 11, 2008 3:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login
**
Gary,
We haven't started working with the 7.x mid-tier yet, but will soon, so
I've been following your thread. I'm not an html/java
CMDB and Mid-tier do not need to be installed on the same server.
I think all you have to do (beyond what you've already done) to get the CI
viewer to work is to point the Default Web Path (its on the Advanced tab
of the Server Information form) to your Mid-Tier.
Thad Esser
Remedy Developer
Speaking of confusing version numbers...
I recently ran across document #88219
(http://documents.bmc.com/supportu/documents/82/19/88219/88219.pdf ),
titled BMC Configuration Management Configuration Discovery Integration
for CMDB 7.2.01.
CMDB 7.2.01? I was thinking Atrium is at 2.1... maybe
I do it this way as well. Seems to work pretty good.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Grooms, Frederick W [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
06/03/2008 12:57 PM
Peter,
The error messages that are displayed when a pattern doesn't match
notoriously suck. You might consider creating a filter(s) to do your
pattern checks, and then display a more user friendly error message. If,
as Matt suggested, your field IDs are the same across all the forms, then
If the AL is only running on Display, won't the $OPERATION$ value always
be SET?
By the way, if your table is on a tab, I'd recommend turning OFF the
Refresh On Entry Change setting. A lot of the performance issues with
forms displaying stem from tables that no one is looking at being
Make sure you take off the Window Open condition, otherwise your table
will refresh twice every time the form opens (you can see it in the logs)
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Morrison, David A. [EMAIL PROTECTED]
Sent
only in
Search or New mode), but before the data is loaded. Using Display also
removes the need for the $OPERATION$ keyword.
Rick
On Fri, May 30, 2008 at 9:46 AM, Thad K Esser [EMAIL PROTECTED] wrote:
**
Make sure you take off the Window Open condition, otherwise your table
will refresh twice
respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: SOLVED: Tables not refreshing On Open
**
Yes, it is a display only form. Thanks.
David M
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Friday, May 30
Janie,
I never use ARLogDisplay, and a cursory glance just now didn't show any
options for setting word wrapping. I think most normal text editors have
an option for word wrapping that you can set to display everything on
one line. Of course, then you have to scroll to the right to see the
Gary,
The next time that happens, you might also try arsignal with a -g or -u.
That might help avoid a server restart (doesn't solve the core issue of
course). Details of arsignal are in the configuration guide (page 301 of
the 7.x copy I have).
Thad Esser
Remedy Developer
Argue for your
In addition to what LJ says, I think you might want a char field on the
child form to hold the filename of the jpg (put a filter on the child form
to update it on submit modify). Then you can use the char field in the
table field on the parent form so they can see the filename.
Also, if you
...if you don't have access to get
into the container, you can't get to the things in it...even if you have
permission to them...:)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, May 15, 2008 2:07 PM
To: arslist@ARSLIST.ORG
problems with things like building SLMs for Change
Management, for example.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Wednesday, May 07, 2008 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARWARN 70
David,
Apparently I'm
@ARSLIST.ORG
cc
Subject
Re: ARWARN 70
**
Watch out Thad, you never turned off your sarcasm flag
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, May 08, 2008 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARWARN 70
I
This is what I get:
SQL select name from arschema where name like '%/%'
NAME
--
CFG:Geography State/Province
CFG:Pred/Succ Associations
CFG:Pred/Succ Relationship
PBM:KnownError/KDBAssoc Search
PCT:Product M/V Company Lookup
PCT:Product M/V Uti Com
David,
Apparently I'm in an SQL mood today. This Oracle SQL (yours should be
similar) ought to help you track down which field is referencing a missing
menu:
//Character fields referencing menus that don't exist
select s.name FormName, f.fieldid, f.fieldname, fc.charmenu, cm.charmenuid
from
SP We can't be bearded hermits hiding in dark server rooms doing
mysterious things all day.
So, if I understand you correctly, ITIL Best Practices say that I should
shave more and get a tan? :-) I can live with that.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough,
that helps.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
- Forwarded by Thad K Esser/OR/Regence on 04/17/2008 10:03 AM -
Ross, Isabel [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
03
We are on 6.3, so this may not apply, but we have a button that runs a
report to print tickets as well. If the user specifies a preference
server when logging in, they will get an error when they try to run this
report. Its almost always a 1658 error though, not a time-out issue. If
you
I believe with 6.3 there was a patch level that had bugs with escalations.
You'd get ghost escalation threads, and you could only see them by
looking at weirdness in the logs. What I did was to disable escalations
(server config), which would shut down all the escalation threads. Give
it
Joe,
Sorry, I'm not sure there's an easy answer to this one without using the
SQL. I think you'll have to loop through the string one character at a
time to doing your find and replace. Some thoughts though:
1. Does this have to do with your phone number formatting issue? Would
it be
Yes and Yes.
(Most recently on ARS 6.3)
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Joe D'Souza [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
03/27/2008 02:18 PM
Please respond to
Joe,
Properly indexed and tuned 400,000 tickets on a form shouldn't be a
problem. To expand on what Susan indicated, nine times out of ten, the
biggest cause of slowness when opening forms is table fields that are
needlessly being refreshed. Watch out for tables being refreshed on
hidden
Gary beat me to it, but your first issue is using the TR value. Don't.
Also, I seem to recall reading that if you put a dash/hyphen in the To:
field (or was it a 0), it would send the email to all users. I've never
experienced this, so I'm a little light on the details, but maybe somebody
Hi,
Just wanted to send a reminder about the AirSim in Portland (Oregon) next
week. There are a few seats left, so if you are interested, let Victoria
know.
Thanks,
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
--
BMC is
I think you are correct in your description of the situation. If it helps
anyone, one of the tricks I use is that if you are ever in a situation
where some of the records have a leading delimiter and some don't, then
just add them as part of the qualification. For example, if some of your
I think that was first introduced with the 7.0 admin tool. I didn't do
extensive testing, but I remember installing the 7.0 admin tool
specifically to use that feature against a 6.3 server, and it worked for
what I was doing. I know what you're thinking, bad Thad... don't mix
server/admin
Darshana,
Along the lines of Frank's suggestion, how about the following:
In your AL that does the looping:
Set Fields, SQL: SELECT CONTACT_EMAIL FROM [EMAIL PROTECTED]
WHERE CONTACT_ID = '$Col_C_ContactID$'
MTNNS_primary_client_contact_email =
Fields 2:
Val2 = $Val1$ + LENGTH($Email$)
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Thad K Esser [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
03/07/2008 10:14 AM
($MTNNS_primary_client_contact_email$,
LOWER($1$),) + , + LOWER($1$) , )
You'll still need to clip the leading comma after the loop is complete.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Thad K Esser [EMAIL PROTECTED]
Sent by: Action Request System
Hello,
For the folks that are in the Portland, Oregon area (or can be), we are
doing another Airport Simulation on March 18th. If you are interested,
contact Victoria Phillips ([EMAIL PROTECTED]) to register. Seating
is limited, so let her know sooner rather than later if you are
interested.
We settled on 'TR.Fieldname != $NULL$ AND 'Fieldname' != 'DB.Fieldname'
What's wrong with this?
Its more complicated than it needs to be. ('Fieldname' !=
'DB.Fieldname') by itself will give you the same results.
By the way, the discussion isn't TR versus DB values, but rather whether
or not
if TR is null, it stops
parsing the qualification, and saves time.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Friday, February 22, 2008 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview questions
**
We settled
How about:
What qualification would you use to detect if the value of a
field has changed?
Or:
When is it appropriate to use a TR value in a qualification?
(Hint: NEVER)
:-)
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
] On Behalf Of Thad K Esser
Sent: Thursday, February 21, 2008 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview questions
**
How about:
What qualification would you use to detect if the value of a
field has changed?
Or:
When is it appropriate to use a TR value
02/21/2008 11:18 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Interview questions
**
Ok I'll take the bite. Why never?
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Thad K Esser [EMAIL
How is using 'TR.lesson_status' better than just 'lesson_status'?
Thad Esser
Remedy Developer
Work: 503-220-6192
Perfection is achieved, not when there is nothing more to add, but when
there is nothing left to take away. - Antoine de Saint-Exupéry
Pargeter, Christie [EMAIL PROTECTED]
Sent
On the new Mailboxes, did you remember to set the Default Mailbox flag to
Yes? If I remember right, its on the Advanced tab.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Moore, Chris [EMAIL PROTECTED]
Sent by: Action Request System
,
but it did not work for me. Can you tell me what version of ARS
server and email engine you are using?
Thanks.
Larry
On Jan 18, 2008, at 5:05 PM, Thad K Esser wrote:
**
Larry,
In regards to your first bullet:
It is not possible to pass a multi-line character value to
any
Larry,
In regards to your first bullet:
It is not possible to pass a multi-line character value to any of
the email header fields using the Notify action.
I'm actually doing just that. In my scenario I use a temporary character
field and build out the header elements I want, making
4) With 20 attachment fields in the pool, you will end up with a scroll
bar unless you make the field unusually tall. Users could add an
attachment to any one of the 20 fields without filling in the others. If
they chose to add one to a field that is only seen when you scroll down,
other
I have a display only attachment field that is being set with a set
fields. When I was first setting it up, one issue I had was that if I put
the attachment field on an Admin Only tab (or a tab to which the user
doesn't have permissions), the set fields wouldn't happen. This was the
case
Subject
Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
**
If it is display only then how do you save the file in the attachment
field?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, December 13, 2007 3:54
Hello,
I need to tap into the Virtual Brain that is The Arslist as I have
little depth when it comes to web technologies.
The group that handles our web servers is wanting to split our Mid-Tier by
putting the Web Server on one machine and the Application Server/JSP
engine on a different one.
Okay, my turn to geek out...
This question answers itself - clearly the egg came first. The question
is NOT Which came first the chicken or the chicken egg, but Which came
first, the chicken or the egg. Clearly there were eggs (such as
Dinosaur) long before anything even resembling a chicken
That's quite the explanation. Maybe we should get the toaster guys to
write the documentation for BMC.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
William Rentfrow [EMAIL PROTECTED]
Sent by: Action Request System discussion
hatched out of it, or a not-quite-a-chicken egg
because a not-quite-a-chicken laid it?
Dwayne Martin
James Madison University
Original message
Date: Fri, 7 Dec 2007 09:55:14 -0800
From: Thad K Esser [EMAIL PROTECTED]
Subject: Re: Friday Humor - Questions that have Confused humankind
jobs to bring data from TD,
instead of using the OOB integration is an option we are considering
instead of writing another set of API programs to do what TD is already
doing.
Cheers,
--
Shyam
- Original Message -
From: Thad K Esser
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist
of API programs to do what TD is already
doing.
Cheers,
--
Shyam
- Original Message -
From: Thad K Esser
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Wednesday, December 05, 2007 11:56 AM
Subject: Re: Atrium Integration Engine
**
And I'd be one of those
To: arslist@ARSLIST.ORG
Subject: Re: Atrium Integration Engine
Thad,
AIE provides a decent integraion point between Remedy and other databases.
The interface is a little clunky, but it does what it's supposed to do.
The
alternative is to write your own interfaces.
Drew
On Tue, 4 Dec 2007, Thad K
Hello,
I'm looking for some input on the value of the Atrium Integration Engine -
trying to decide if I want to use it or not. In reading through the
manuals, it seems overly complicated and not all that efficient, but if
someone can tell me its the next best thing since sliced bread (and
Depending on your version that may already be built in to ARS, but I
wanted to advise that if your requirement is to detect if a field has
changed you want to use ('Field' != 'DB.Field'), without the TR.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.--
Table Looping + Filter Guide = Phasing issue.
Add `! to the end of your filter name.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Pargeter, Christie [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
What is the document number on the very last page? Sometimes you can
guess at the link using that. For example, document #70579 is at
http://documents.bmc.com/products/documents/05/79/70579/70579.pdf
http://documents.bmc.com/products/documents/2nd 3rd digits/4th 5th
digits/full doc #/full
Your logs will tell you what mode you're in when the AL fires. That might
help illuminate the issue.
Have you tried playing with the execution order of your Active links? Put
the $OPERATION$ != QUERY one in front of the other one. That way you
know you are in QUERY mode and the AL should
Pete,
As Matt mentions, if you are trying to convert a number to a specific
string, you can have all kinds of fun just using a single set fields. For
example, if $IntegerField$ is a number from 1-12, you can convert it to a
month with the following set fields into a string:
RTRIM(SUBSTR(
When we had the exact same error, we tracked it down to whether or not the
user was using a preference server. If they used a preference server when
logging in, it would put a seemingly random number in the Private RPC
Socket field of the ODBC config. I never checked if it was resetting the
For those of you working on an ITSM 7.0.02 install/upgrade, patch 6 came
out yesterday (as Chris noted). From the release notes and talking with
support, there are some differences from patch 5.
Patch 5 - One installer that has to be run on a Windows machine. The
installer figures out which
Here's an SQL (Oracle) snippet I wrote to find any hardcoded server
references. It was written for 6.3, but seems to work on 7.1. Maybe it
will help you find any others.
-
select 'Table' Item, a.name Form, f.fieldname ObjectName, ft.tfserver
ReferredToServer
from ARSCHEMA a, field f,
I will be out of the office starting 10/26/2007 and will not return until
11/05/2007.
I will respond to your message when I return.
***IMPORTANT NOTICE: This communication, including any attachment, contains
information that may be confidential or privileged, and is intended solely for
the
The problem is... number 7 IS a home remedy. It tells you how to get
things moving or stop them from moving.
However, I'll agree number 8 isn't.
TGIF,
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
[EMAIL PROTECTED] [EMAIL PROTECTED]
Buy low, sell high.
Sunil [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
10/19/2007 11:08 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
HELP
** HELP
--
Regards
Nivrutti Patil
The TR value is only availble as part of a Run-If of a filter. Its not
available for Active Links or actions in any type of workflow.
Not sure about the details of your situation, but if you are using a run
process, keep phasing in mind.
Thad Esser
Remedy Developer
Argue for your limitations,
And one that just bit me...
The manual say to turn Administrator Only Mode on to improve
performance. Don't do that, there's a defect logged against it:
SW00256289. From support:
We found after some of the later patches of CMDB, extensionloader
does not create some of the joins
I've had issues with attachment pools on admin tabs. Even if your pool
has all the proper permissions, if its on a tab that the end user doesn't
have access to, it didn't work right. I don't recall the exact error, but
it didn't give any indication that it was related to permissions - more
D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Thad K Esser
Sent: Wednesday, October 10, 2007 5:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Read data in MS SQL Server from a Oracle Unix Environment
**
Another option might
Another option might be to use Croom Consulting's external linking:
http://www.buoyantsolutions.net/External_DB.html
I used it a couple of years ago, and it worked great.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
[EMAIL PROTECTED]
Dave,
The use of TR is pretty entrenched in people's minds. If your fellow
developers give you any grief about you not wanting to use TR values, send
them here and we'll edu-ma-cate them. :-)
Thad don't use TR values ever Esser
Remedy Developer
Argue for your limitations, and sure enough,
is retrieved at the start of the
processing and used for comparison throughout the process.
This is just for the Run If...the action items inside the filters can
and do perform additional queries of the database.
Stephen
Remedy Skilled Professional
--- Thad K Esser [EMAIL PROTECTED
to be
driven crazy other ways.
It has been around 5 years since I stopped using TR
values.
In with 'Field Name' != 'DB.Field Name'
In with 'Field Name' != 'DB.Field Name' AND 'Field
Name'!= $NULL$
Out with 'TR.Field Name' = $NULL$ (which misses
blanking out of data anyway)
--- Thad K
Exactly... Filters only, and the TR/DB values are only available as part
of the Run If of the filter. They don't exist for any of the actions.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Wheeler, Dylan [EMAIL PROTECTED]
Sent by:
Almost...
'FieldName' = The most current value of the field
'TR.FieldName' = The TRansaction value of the field. Basically, any
field that is in the SET clause of the SQL update statement.
'DB.FieldName' = The value stored in the database.
Thad Esser
Remedy Developer
Argue for your
) and we should be usingTR.Field != $NULL$, shouldn't we?? At least
that was my understanding and I'm still new to ARS.
Thank you,
Dave.
Thad K Esser wrote:
My two rules for TR and DB values:
1. Don't use TR values (DB values are
useful good).
2. If you need to use
How about the email engine install folder (/usr/ar/AREmail/servername)
or config properties?
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Shyam Attavar [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
Also, it could have a value if the record update is the result of a push
fields from somewhere else. One way to get a handle on this is to run a
short SQL log and find the update statements. If a field is included in
the SET clause, the TR concept applies, whatever the actual value.
My two
Chris,
I haven't followed this whole thread, so I apologize if I missed
something, but is there only one TID (thread id) in your escalation log?
I've had situations on an unpatched 6.3 server where ghost escalation
threads would show up. Escalations would appear to fire twice on the same
Hello,
I just wanted to send a reminder out to the list that the Oregon RUG is
tomorrow. Details below or at www.remedyusergroups.com .
Thanks,
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
- Forwarded by Thad K Esser/OR/Regence
routine to use when estimating Fast and
List thread limits.
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Tuesday, September 18, 2007 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dedicated Queue for Mid-Tier
Sorry about that last e-mail, I learned something about our mail servers
today (don't put the word Private in the subject line). Anyway, my
original question:
Last year around this time, there was a discussion about using a private
queue to improve Mid-Tier response. Someone mentioned that a
that it won?t cause
too much overhead on your AR Server. This should apply to any version of
AR Server and Mid Tier.
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Tuesday, September 18, 2007 2:35 PM
We've gotten this error off and on with some users for a while now. I
usually would clear the cache and generally monkey around with the
settings and fix it, but it didn't always work. Just yesterday I had a
user that was experiencing this, and while at his desk watching him log
on, I
If you didn't want to restart the server, you could use arsignal with the
-g option.
arsignal (arsignal.exe)
The arsignal utility forces an AR System server to load or reload
information. The process can be run on any machine.
Synopsis:
arsignal {-c|-g|-l|-a}
Brian,
From your logs... the SCHN-PO4PushNonStandardItem AL is the one you are
concerned about, but notice... you said it has 4 actions:
1) Push Fields - to a supporting table
2) Close Window
3) Set Fields - I am setting a field using COLSUM
4) Change Field - simply refresh a table field
In
Based on what you said about the text always starting with Street
Address:, you could also use something like:
ztmpfield = LTRIM(REPLACE($AddressField$,Street Address:,))
Takes care of it without any other string manipulations. Or since you
know the text Street Address: is always
Where's my flying car?
Available as of last month:
http://www.moller.com/news.htm
-
The M200 Volantor Becomes A Viable Product
As the Rotapower® engine enters high volume production for a variety of
applications, we believe its unit cost will fall dramatically. The
engines are the
101 - 200 of 227 matches
Mail list logo
