Arerr 8985 on Import

astructure Change, etc) without using a deployable application to do so. I just don't remember the HOW. Do you have to use Migrator? Go into base development mode? Thanks in advance - William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 71

Remedy Developer Available

se contact me if you are interested. I'm not looking to become a W2 employee of another company, but I'm open to various contract structures. All of that will be through my company of course, not directly through me. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x2

Re: Bug in Dev Studio and/or Server 9.01

He's tried it with several different date/time fields and combinations of numbers, etc. It always switches it. He opened a case with BMC now - it's consistently not working like it used to. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056

AREA LDAP password in 9x

So you update the password in the centralized config - which is finebut where is it actually stored now? It's not in ar.conf or anywhere obvious... William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056

Bug in Dev Studio and/or Server 9.01

Date' <= ($DATE$ - "12/31/1969 6:01:30 PM")) He's tried a bunch of variations of numbers in place of 90. Even if he puts a static epoch date number it still changes it to a fixed date. Anyone else run into this? William Rentfrow wrentf...@stratacominc.com Office: 715-

Re: Load balancing

In our flaky 7.6.04 system we would get false failures - the server was up but the OK never happened. That has not happened in our stable 8.1 and 9x versions. It's been really dependable. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056

Re: Load balancing

I had one older flaky system where it was...well, flaky. But it's pretty consistent for us on ARS 8 and 9. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: Load balancing

You can run the back door monitor on the web: The URL is http://yourUrl/arsys/samples/StatusCheck.jsp If all is well it returns a very basic page that says: 200_OK Anything else, you have problems. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715

Re: Customizing My IT 1.4 CSS

they want people making changes. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: William Rentfrow Sent: Thursday, June 02, 2016 2:32 PM To: arslist@ARSLIST.ORG Subject: Customizing My IT 1.4 CSS So...I want the user name in My

Customizing My IT 1.4 CSS

uppercase;" CSS to it. However, due to the chaining of the source files on the server I can not find the appropriate file. I THOUGHT I did, but apparently notor there's some caching going on... William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x2

Re: ARSlist Future

e ever had available for work with any line of products I have ever worked on. I knew it's day would come, and it will be missed. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mail

Re: SHR:SHRCAI_SocialBride errors

That pointed me in what I believe is the right direction! It appears either our ports are not open or the SocialEventManager is not running. Either way traffic for node.js on port 9001 = not happening! William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell

Re: SHR:SHRCAI_SocialBride errors

We do have self signed certificates but those exist in both our DEV and PROD environments - so I can't really rule it out or in since they are different. Thanks for the info - I'm going to look at it. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715

SHR:SHRCAI_SocialBride errors

a Modify of an Incident where the status changes (but not on new - weird?) but none of the logging I have done has shown anything invoking the call. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-

HP ALM and Remedy

T? Details are sketchy). I can't find anything one way or the other by Googling, but the Remedy browser is a different animal than many browser based apps. Maybe it will work? I have no idea - but if we won't be able to automate this I'd like to try to get that out in the beginning. Willia

Re: arforkd - Linux upgrade issue

if we can break it right now. I am hoping that if this is the cause we can just copy binaries, etc, from a good server to a broken oneone thing at a time. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 -Original Message- Fr

Re: arforkd - Linux upgrade issue

Thanks all! We're checking the logs ASAP! I think it is tied to the os libraries somehowstill trying to figure it out. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 -Original Message- From: Action Request System discussion

arforkd - Linux upgrade issue

it referenced in the arsystem file or any of the *.sh files, and it's not in the armonitor.conf file or ar.conf. ??? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056

Re: Cry for help! Task Management System

I think the indexing for 9.0 needs work. I searched yesterday for "max heap size" or "java heap" in the 9.0 docs and it found nothing - see the attached, I still had the tabs open: William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell

Max heap size, ARS 9.0

dev server by setting it to that thinking "Maybe it won't try to use it all". I was wrong... William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 ___ UNSUBSCRI

Re: Ever increasing AR server start up times

I did find something interesting - the time it takes our test environment to load definitions is 2 minutes - in prod, it's 9+ minutes. We'll need to look at the database performance next I think - those two load times should be very close to the same in the ideal world. William Rentfrow wrentf

Ever increasing AR server start up times

a clean start...that keeps taking longer and longer. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "

Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

I've had that one get me more than once - usually when people's last names match common words. I think I had a guy with a last name of "An" with that problem once. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Acti

Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

Everything Jase said, plus this - "young" might have been added to the ignore words list for FTS. Check that too. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mail

Re: New Remedy Upgrade Project!! :)

If you're including the steps to create the overlays from the pre-overlay days it's WAY too short for even one environment. Also, the number of environments here is not discussed. Dev and Prod? Dev/Test/Prod? Dev/Test/CAT/Prod? William Rentfrow wrentf...@stratacominc.com Office: 715-204

SQL logs in ARS 9x

for security reasons. Also small rant: on our system (Linux+Oracle) there's several places where the letter "N" gets put into the SQL statement which clearly make it bad SQL. I am assuming this is a bug in the actual log file, not in the SQL or it would never process. William Rent

Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server - FIXED

arsignal -version So this, basically, once for each server: arsignal -version myserver:port# If the server is down it won't respond. During times of good performance each server comes back very fast. If there's a problem it's pretty obvious right away. William Rentfrow wrentf

Re: Move Objects on CHG:Infrastructure Change

Is this an ITSM 7.6.04 system that was upgraded from something earlier (pre-overlay)? And if so, did you do all of the conversion steps to make sure base product forms got their base/overlay structures right? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25

Re: Workflow problem in a server group

... William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: William Rentfrow Sent: Thursday, November 19, 2015 2:37 PM To: arslist@ARSLIST.ORG Subject: Workflow problem in a server group Hi listers - Basic setup - ARS 9x - ITSM 9 on Linux

Workflow problem in a server group

only know of one server-specific setting that would cause a difference and that is the "Use FTS in Workflow". But it is set the same on both servers. Is there anything else any of you can think of that would cause this to behave differently on different server in the same server group

Re: FTS re-indexing Issue

where the underlying forms are already indexed. Do this - you won't be sorry! Make sure you know what your custom (if any) FTS/MFS indexes are before you start though. https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2013/08/30/the-pulse-fts-fortification William Rentfrow

SLM Import is not working in 9.00 (long, sorry)

mport.log" -a 7900 11:52:17 02 Nov 2015 Warning - Non zero return code from system call <-1> 11:52:17 02 Nov 2015Command: /installdir/a00/apps/BMCServiceLevelManagement/BMCSLMInstallJVM/bin/java 11:52:17 02 Nov 2015 Return code from import = 2 11:52:17 02

Re: SLM will not measure SVT's - RESOLVED

qualification builder form as one person suggested. That was not the problem in this case. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: William Rentfrow Sent: Friday, October 30, 2015 2:24 PM To: arslist@ARSLIST.ORG Subject: SLM wil

Re: ITSM 9.0 question - can you test this? - RESOLVED

y this kind of query is pretty rare. The only time I've seen it is in the base product Decision Trees where the screen pops up on the first branch. I devised a code workaround for it and everything worked. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell

Re: ITSM 9.0 question - can you test this? - RESOLVED

refreshed several times. $z1D Action02$ is a display only hidden field that ends up holding the Branch ID of the current branch - but the first time time through it is null and fails and the window closes. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 7

SLM will not measure SVT's

populates. I've bounced the server, compared logs, re-built all of the service targets. I have no idea what is going on. The Escalation logs show the SLM escalations running. Out of ideaseverything I know to check has been checked. William Rentfrow wrentf...@stratacominc.com Office:

Re: Serious flaw in BMC Remedy Licensing

doesn't need to write to logs either. I would take this up with BMC. It seems to be in conflict with everything I've ever heard about how/when floating tokens are actually taken. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056

Re: ITSM 9.0 question - can you test this? -- Resolved

. This doesn't work either, which is what is much closer to the SQL issued: NOT ("%"+'Branch ID'+"%") LIKE $NULL$ This works just fine: 'Branch ID' != $NULL$ Obviously an overlay + fix on the Set Fields qual should fix this permanently. William Rentfrow wrentf

Re: ITSM 9.0 question - can you test this?

at is causing this. I am 100% sure that is the root cause. I just have no idea what this is actually saying from the above SQL. AND (NOT (N'%'||T1031.C1||N'%' LIKE NULL)) William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Will

ITSM 9.0 question - can you test this?

'%' LIKE NULL)) AND (T1031.C7 = 1)) ORDER BY T1031.C104215 ASC, T1031.C100244 ASC, T1031.C1 ASC) AR_SQL_Alias1 > 0) AND (AR_RowNumber_Alias$1 < 3)) William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25

Re: Run process command fails

I'd also check to see if there has been any recent security patches put on the server. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ

Re: Remedy Report Issue

s !=Closed AND Status != New Basically - many forms of high server load could cause this. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pandi C Se

Re: Row level access in ITSM

Yes we did solve it - but we did it by using companies and the support company associations. If you want details let me know, but there are certainly ways to do it OOB. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request

Re: User tool and Newer AR server

to their desktop app and whenever one of those users would invoke that API call by opening a form the whole thing would go down. /Trying hard not to sound like an old codger "Why back in my day we had use a rotary dial to make API calls....." William Rentfrow wrentf...@stratacominc.

Odd error modifying an OOB field

e going to open a support case with BMC, but something is messed up with that. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 ___ UNSUBSCRIBE or access ARSlist Ar

(probably a dumb) SmartIT question

tell there's no way to invoke a filter service action to do a set fields because there's no way to have an active link fire on gain/lose focus. So is it impossible to do this in Smart IT? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x2

Re: (probably a dumb) SmartIT question

LJ - Thanks for the reply. I get the filter validation but there's so much functionality lost that I'm now starting to wonder what the point of Smart IT actually IS :) It's probably one of those forest/trees things and I need to get into it a bit more. William Rentfrow wrentf

Re: (probably a dumb) SmartIT question

I can't find Build Workflow anywhere in herehmm William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS) Sent: Thursday

Re: SLA Responded?

'SYS:Reported Source' will cause the SLA Responded field to become unhidden.This filed is also used to set the SLA responded date. Page number 77 of ITSM 7.6 user guide gives more information on Response field. See knowledge article KA302466 for suggestions related to this problem Wil

SLA Responded?

ent selected one of the types of them trying to contact a customer would flag it but it's not that simple - I tested that. Also, resolving an incident does not set that field to Yes. I assumed that would be true but it's not. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-

Re: FTS Re-index issue

We're in the process of testing version 9, so I can't comment on that yet. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent

Re: FTS Re-index issue

and GREATLY reduces the amount of time it takes to do a full re-index. I highly recommend applying this if you have not. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist

So why did this happen (alternat title: How to lock out all of your users)

pdate their user record somehow it fixes the problem for the individual user. Weird William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 ___ UNSUBSCRIBE or access AR

Re: Server Information

I've seen this when the plugin for the server is improperly defined in the ar.conf/ar.cfg file. Check that line and verify the server name/port are correct. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System

Re: FTS and Character Fields (with less than 3 characters)

Is Ar in the ignore words list? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION

Weird FTS search results isse

from this, so I'm starting to think it's some kind of limit on the mid-tier. However, there's still only 1 or 2 search results, depending on how you do the test. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056

Re: ARERR 306 - $MENU$ matching etc

Actually, I stand corrected - the users can't assign to ANY groups. The lookup fails every single time. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: William Rentfrow Sent: Monday, July 06, 2015 7:59 PM To: arslist@ARSLIST.ORG

ARERR 306 - $MENU$ matching etc

that failed above assigns it to their group - it works. It only ever fails when the agent is not a member of the support group they are assigning it to - which should be completely normal behavior. Anyone run into this? It's a giant mess. Users can't assign tickets. William Rentfrow wrentf

Re: ARERR 306 - $MENU$ matching etc - RESOLVED

the oldest one with the same name. Then validation fails all over the place because the bit of API calls that validates $MENU$ values does check Company/Org/Group name + status. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: William Rentfrow

Re: Help out a fellow lister...

the connectivity allowed. Once you add the actual install/config/test/customer test time plus all of the other stuff that goes along with it - we'd need a rather large budget to switch. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action

Re: Help out a fellow lister...

to get funding for that. The entire conversation will be something like Well, if we have to switch everything anyway.why not just go with product B? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: William Rentfrow Sent: Tuesday, June

Help out a fellow lister...

/ideas/10430 Thanks ahead of time! William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers

How to mass update people?

suspect this is possible. Is there some way to do this with the DMT? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 ___ UNSUBSCRIBE or access ARSlist Archives

Re: How to mass update people?

I'm trying to avoid that :) I can easily log what gets updated when you manually change a people record, but there's WAY too much room for error. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list

Re: Active Links with macro actions in them..

, but it used to work differently. Time has removed the specifics from my head... William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday

Re: How to - Remove all Overlays from a Form

just due to paranoia/experience (pick one :) William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR

Re: Remedy Upgrade

coffee). William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 -Original Message- From: James Smith [mailto:bmcremedyarslis...@gmail.com] Sent: Saturday, April 25, 2015 11:37 PM To: arslist@ARSLIST.ORG; William Rentfrow Cc: James Smith

Re: Remedy Upgrade

are tricky if you have never done one. Heck, they are tricky when you have done them. I'd suggest you read the server group docs, make an outline of an upgrade plan, and post here for critique. And search the list - many of us have posted about that exact topic. William Rentfrow wrentf

Re: Using labels in quailication.

As with all documentation - there's a good chance you're the first person to read it :) William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist

Data managment tool broken by patching?

.  The selection on the form UDM:Config no longer has the required check box for default server. Also the display console to validate data import errors no longer displays correctly. Has anyone else run into this? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25

Re: web services in 8.1

Did you change the server names? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin Sent: Saturday, April 04, 2015 4:23 PM

Re: Yet another tenancy question...SOLVED

on the General tab. We may disable this. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, February 27, 2015 10:11 AM To: arslist

Re: ITSM Upgrade completed with warnings - In fact failed to upgrade

Um...where to start. You can't upgrade - as far as I know - from 7.6.03 to 8.1. You first have to upgrade to 7.6.04 - but prior to that you have to do the whole BPCU utility to convert any customizations you have to overlays and/or deal with them according to the guidelines BMC gives. William

Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

We've seen a couple of instances where a fix was put in a patch and then was NOT in the next patch. So I think Fred is right - you have to check the formatting of the XML. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action

Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

call would blow up the server - I suspect there's more going on. Since it's the actual AR server blowing up it has to be trying to process something that it really can't handle. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action

Re: Server Group question....

server and a rank (in your case) of 1 or 2. You'd probably want to keep all of them 1 for your old server and 2 for your new server. 7. Shut down the admin server 8. Restart the admin server. When it is up completely restart all other servers William Rentfrow wrentf

Re: Yet another tenancy question...

Areas * Join forms related to the forms mentioned in the preceding two bullets; for example, HPD:HelpDeskAssignmentLogJoin and CHG:CostAssociationJoin William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion

Yet another tenancy question...

it should work this way. I'm not even 100% sure anything is broken. I opened an issue with support too and I'm waiting to hear what they think. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056

Re: Server Group question....

the servers from colliding on the automatic tasks. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Friday

Re: Server Group question....

I've had a lot of experience with these. First - what problem are you trying to solve by adding a server? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: OT: Is CTI still relevant? (was Categorization)

guys, don't start...). William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, January 30, 2015 11:24 AM To: arslist@ARSLIST.ORG

Re: AR Log analyser

I routinely use AR Log Analyzer as well. There's a python version that gives you some more detail, and I use that one as well when I'm troubleshooting performance problems. You can find it here: https://communities.bmc.com/docs/DOC-16470 William Rentfrow wrentf...@stratacominc.com Office

Re: Determining first workinfo entry

If you find that setting, please let me know where it is :) William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, January

Re: BMC Remedy verses HP Service Manager

___. Naturally X, Y, and Z are only really possible in product C. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday

Re: Final Post and Sign-Off

Good luck to you Ray! William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, December 17, 2014 1:42 PM To: arslist

Re: Help with upgrade path

Okay, so - you're all custom. That's good. How many regular (data) forms are we talking about here? Dozens? Hundreds? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 -Original Message- From: Action Request System discussion

Re: Remedy Server groups with Load balancer

. After you've been through it a few times it's pretty straight forward. Also - are you having separate MT boxes? Or are they on the same box as the servers? That can add some complexity depending on how you're doing it etc. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701

Re: ITSM 7.6.4 r2 using IE 10

Ohto live in an environment where I could do this in an hour... :) William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhijit Hendre Sent

Re: ITSM 7.6.4 r2 using IE 10

: arsystem.flash.detect_flashplayer=true arsystem.flash.enable_ui_rendering=true This will also remove things like rounded corners on the nav bar, etc. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList

Re: Request ID Numbering recovery

signifies only one thing - a unique number. You cannot draw any other conclusions from it, and missing requests are the norm and should be ignored. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list

Re: Knowledge Management Search

What kind of servers are you running? Physical or virtual? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt

Re: One Server from Server Group getting SQL error

Agreed - I've seen similar things happen when we didn't have enough connections configured. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Remedy 8.1.2 on VM

4 processors and 15GB of RAM (at this point). All of the storage for the applications is ESX storage mounted over NAS. There really isn't any local storage. How do other people deal with this? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498

Re: Remedy 8.1.2 on VM

DB search -Lock FTS indexer server VMs to specific machines that have local file stores Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, October 23, 2014 10:11 AM To: arslist@ARSLIST.ORGmailto:arslist

Re: Remedy 8.1.2 on VM

it is configured (especially with a server group). William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, October 22, 2014 12:21

Open question to BMC on troubleshooting without the WUT

the WUT or Dev Studio/Migrator/Import? William Rentfrow ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Open question to BMC on troubleshooting without the WUT

John - You're right - a custom solution is pretty easy, but it kind of proves my point: there's no easy way to do it with the BMC tools. William Rentfrow From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, October 16

Re: Open question to BMC on troubleshooting without the WUT

Yes and no. I've seen instances where users are locked up but the admin threads work (and vice versa). So it's not the same test really as connecting as a user. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System

Re: Open question to BMC on troubleshooting without the WUT

Moot point either way - cron jobs are not allowed on the servers for various reasons. There are other ways of doing it though similar to cron. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

-Length: ' . filesize($file)); header('Accept-Ranges: bytes'); @readfile($file); ? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent

  1   2   3   4   5   6   7   8   >