Of Brittain, Mark
Sent: Wednesday, July 25, 2012 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Issue creating a Web Service
**
Hi All,
Created a Web Service and this was going just fine until I attempted to save
it. I used the following WDSL handler URL
http://192.168.23.10/arsys/WSDL/public/server
Hi All,
Just about everyone on the arslist at one time or another have made my life
easier with advise, references and really great solutions. At the same time
never coming back with comments like that's a dumb question.
Does anyone know if there is a ITIL listserv similar this where questions
...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Brittain, Mark
Sent: Monday, July 23, 2012 12:22 PM
To: arslist@arslist.orgmailto:arslist@arslist.org
Subject: ITIL Listserver
**
Hi
HI All Happy Friday,
I have two incoming mailboxes, Mailbox1 and Mailbox2. If an email comes into
Mailbox1 then I need to do a push field to Form A. Email coming to Mailbox2
needs to get pushed to Form B. I have the following qualification but it
doesn't work. No push field. Am I missing
Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, July 20, 2012 8:50 AM
To: arslist@arslist.orgmailto:arslist@arslist.org
Subject: Mailbox Name in filter qualification
**
HI All Happy Friday
Software Engineer
Development Services
ago...@jcpenney.commailto:ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, July 20, 2012 8:50 AM
To: arslist
Something like this might work for you
https://RemedyWEB-URL/arsys/servlet/ViewFormServlet?form=FormNameamp;server=ServerAliasamp;username=usernameamp;pwd=passwordamp;eid=TicketNumber
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
Probably have to do a set field if urgency = High set field temp_urgency =
2000. Also pay attention to your partner's data type.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Thursday, July 12, 2012 3:01 PM
To:
Hi All,
I have an interesting challenge with an image in a HTML email template.
Straight forward Notify filter that references the template and send out the
email. If the email is viewed in Outlook the image appears fine. If I view the
email in OWA or on a mobile device then it looks broken. I
Hi All,
Currently I am on ARS 6.3 with custom forms for Incident and Change Management.
In the near future we'll me moving to 7.6 and the ITSM Suite but in the mean
time I have to handle requests for new fields.
Either on your custom forms or within ITSM does anyone have a field like
If you are combine fields such as First Name and Last Name then you would want
to use this format
$First Name$ + “ “ + $Last Name$
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: Monday, June 18, 2012 8:42 AM
To:
Are you kidding? That was a bug back in 6.3. BMC still has not fixed it? I
thought it had been fixed so I am glad this came up as part of the discussion.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman,
Not quite sure exactly it is you are doing but let me see if I can give you a
few ideas to work with.
1. In Remedy create a View Form pointing to the Oracle table/view.
2. Set the staging table to point to the View Form
3. Create the filters you need to do the work, leaving Execute On blank and
Software Engineer
Development Services
ago...@jcpenney.commailto:ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Brittain, Mark
Sent: Tuesday, May 29, 2012 1:37 PM
To: arslist
Engineer
Development Services
ago...@jcpenney.commailto:ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, May 23, 2012 3:28 PM
To: arslist
Hi All,
What I need to do: When a record in Remedy is updated I need to send the update
to Cast Iron. Cast Iron then populates the information into an XML document and
then sends it to a distant (non-Remedy_ server).
One approach would be to use a Notify Filter to send an email to a mailbox,
to a WebService.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.commailto:ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent
I can't find it now but I recall reading that you can only run escalations on
one server in the group at least on ARS 6.3. That would explain why you can't
select and worth checking.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai
Hi All,
I have a Change form that has several pages. Once page is for simple changes
and another page is used for complex changes. In both pages I need to have a
Maintenance Start Date and a Maintenance End Date field. If I share fields then
they appear on all pages and in the same position.
Good Morning,
I ran into something I have not seen before. I created a web service for a new
form, setting it to public permissions and the WSDL handler URL to
http://10.25.233.234/arsys/WSDL/public/myserver/QuickTicket and save.
Close/collapse the WS and reopen and the WSDL handler URL is
Hi All,
Sort of an odd question that seems to fit on a rainy Friday.
You know that symbols for the AR System User note, warning and error messages.
Has anyone have those images? I am creating a Yes/No dialog box and trying to
make it look like a system message. If anyone has the images that I
Hi All,
Currently when an incident is created I have a filter that sets the day of the
week, and hour of the day. Then there is a second set fields that 'Check Date'
= $DATE$ and then checks this against the Business Time Holiday. If it is a
holiday then sets the 'Holiday' field to Yes. Then
Good Morning,
Currently I have an plain text email that is sent to an end user asked for
approval to perform some work. If the end user does a reply all and puts
approved in the body of the email, when it is received, a set of workflow is
executed. This is a bit weak because it relies on the
I have seen this sometimes and it appears the form definition file on the
workstation becomes corrupted. When this occurs for a user, I log on to the
Admin Tool. Select one of the form's active links, disable, save, enable and
save again. This forces the client to update the def file.
Server:
Agree with Fred. Give BMC the opportunity to retain your business and take the
load off your shoulders
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 22, 2012 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Hi All,
Where does the $DATE$ function get the date/time information, the OS server or
the database server. This may seem like a strange question but yesterday I had
a case where $TIMESTAMP$ was work correctly and diary field entries were
correct but the $DATE$ was on hour behind as 3/10/2012
Yes, this is an escalation that does the set field. Both server and client are
in the Eastern Time Zone, so very strange.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, March 12, 2012 1:04 PM
To: arslist@ARSLIST.ORG
In my case the escalation was running every hour as expected against a form
called Schedule. The qualification on the escalation is set field if Schedule
Date = $DATE$. The escalation set field would start a filter push field. This
did not work after DST because the Schedule Date was 3/11/2012
I might be missing something but would it not be better to give this group
permission to the Active Link. Trying to assigned groups on a qualification is
tricky and not scalable. If you later added a group called ABC-XYZ later, now
that group would fire the ACL.
Mark
From: Action Request
Are you using field 112? I have seen this when creating a record from an email
template and 112 is NULL. Kicks back an error reply message listing all the
fields on the form. This occurred even if the account submitting the template
is an admin.
Mark
From: Action Request System discussion
Hi All,
I have an date/time field on Form A and want to push only the date to a
character field on Form B. The push field is creating a new record on Form B.
Not sure how to build the string. Any suggests would be much appreciated.
Thanks
Mark
Mark Brittain
Remedy Developer
ITILv3 Foundation
to your Char field...that way Remedy is doing the translation for you.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, March 06, 2012 9:19 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Date Push field question
Agree with Fred that your source in the Remedy view is going to be all upper
case. I think what you need is simply db_name.table_name. I have views set up
this way.
On queries I have table_name@db_name and all of my statements are lower case.
Mark
-Original Message-
From: Action
Hi All,
After several years of stability, I am beginning to have issues with my
mid-tier server Starting about 6 months ago Apache and New Atlanta had to be
restarted. Since then the restart is required more often with the intervals
between restarts getting shorter.
Can anyone tell me why to
Hi All,
I sent an email template to my development server and got the following error
Message Number: 300
Message Text: Malloc failed on server
The email is received on the AR System Email Messages but does not create a new
record. Couldn't find anything on the KB, not that I have ever had
@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, December 28, 2011 2:08 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 300
**
Hi All,
I sent an email template to my development server and got the following error
Message Number: 300 Message Text: Malloc failed on server
The email is received
I find the word wrap function works fine for my templates. Couple of things you
can try. First put a space between the special characters as you had in the
example [$$ text $$]
Second look the incoming mailbox settings. On the Advanced Configuration tab
check Use Original Template Format. See
Hi All,
I have a really strange request to make but it is a bit of a strange situation.
Is there a way to take a large amount of data from a character field and save
it as an attachment as a text file?
User sends a template email request with an oversized description. The
template puts this
Thanks everyone for your responses. Personally I prefer to go with the
Perform-Action-Apply when saving the current window. Maybe because it is newer.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, December
HI All,
Commit Changes vs. PERFORM ACTION APPLY. Is one better to use than the other on
ARS 6.3?
I have one active link that populates data from a SQL query and a second active
link to commit the changes. These were probably created under ARS 3 or 4. The
Commit Changes does the job but always
Hi All,
This is probably a common problem. I have some open tickets that are 3-4 years
old and the assigned person has never gone back to close. My thinking is if the
ticket is open for more than a year, it's a dead issue. As such I would like to
go in an close these to get them out of the
.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, November 30, 2011 10:43 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Standard for Old tickets
Good Morning,
Has anyone seen an error message like this in the AR System Email Error Logs? I
have a couple of these and the numbers between RED and TMP are different. The
mailbox is in the /var/mail directory.
Mailbox Name: Out_Going
Message Type: Severe
Message Number: 362
Message Text:
In the 6.3 Advanced Guide it states the web service can have either public or
protected permissions with this shown in the URL as
http://midtier_server/arsys/WSDL/public/server_name/webservicehttp://%3cmidtier_server%3e/arsys/WSDL/public/%3cserver_name%3e/%3cwebservice
or
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, October 26, 2011 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Protected Web Service
**
In the 6.3 Advanced Guide it states the web service can have either public or
protected
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, October 26, 2011 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Protected Web Service
**
LJ,
As a follow up question, would the username and password be in the URL
Hi All,
I need to count the number of characters in a field, place the number in
another field and then run workflow based on the number. Can't come up with the
right function combination. Any ideas greatly appreciated.
ARS 6.3 patch 20
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite - A
Fields
Integer Field = LENGTH($Char Field$)
or LENGTHC, though I am not sure LENGTHC is available in 6.3. LENGTHC supports
counting multi-byte characters as a single character.
Axton Grams
On Tue, Oct 18, 2011 at 10:10 AM, Brittain, Mark
mbritt...@navisite.commailto:mbritt...@navisite.com wrote
I am using ARS 6.3 and have multiple groups in field 112. In my case the groups
I am using are one word groups such as Group1 Group2
I don't have quotes or semi-colons in between. Just a space and it works fine.
Not sure how that might work with multi-names like Help Desk but thought I
would
I had a similar issue when trying to install the RUT v6.3 on a Win7
workstation. Straight install does not work. Before you start, mouse of the
install file and right click. Then go to Properties and then Compatibility.
Check Run this program in compatibility mode for Windows XP.
Good Luck
Hi All,
My email server is configured to send a reply when an email template is
received. However I have a situation where a reply should not be sent. Is there
something that can be put in the template to override the reply? Maybe
something like Result Template: None
ARS 6.3 patch 20
SunOS
In the AR System Email Mailbox Configuration form the outgoing mailbox is set
to Reply with Entry – Yes. Because other submissions require a reply, I cannot
change this to No. So I am look for a way to override this on a email by email
basis.
Thanks
Mark
From: Action Request System
Hi All,
I am having an issue where an occasional email is coming into Remedy, the
record is created in the AR System Email Messages, but the message body is
blank. Best I can tell these are html formatted emails using the Content-Type:
text/html; charset=ISO-8859-1 character set.
Has anyone
I don't think I would have considered that approach unless I saw it discussed
here. Couple of years ago I had to deal with increased message traffic, and
fixed the problem by setting up two mailboxes and dropping the polling to 1
minute. These I have roughly load balanced with one box handling
Good Afternoon,
I have a requirement for my client to send information through IBM WebSphere
Cast Iron to a Remedy 6.3 patch 20 server. It looks to me to be a straight XML
to the mid-tier and on to the ARS server.
Are there any version considerations, potential issues, white papers? I
Might want to check the compatibility guide. Different VM's are fully or
partially supported. Also
Known incompatibilities for virtual environments
BMC recommends against running server components of BMC Atrium technologies or
BMC Remedy
IT Service Management applications within VMware
I am running ARS 6.3 and start to see slowness with the Group Assignment
Notification at about 60 users. One way I have kept the numbers lower is by
splitting groups assignments and queue access. Many users want access to a
ticket queue but don't want emails and don't want tickets assigned to
HI All,
I want to do is a set field on form 1 and use the data in a open window active
link that opens form 2 without causing the user to save form 1.
In the ARS 6.3 basic guide (page 245) is says you can associate a
SET-CHANGE-FLAG with a field. However on page 629 is shows SET-CHANGE-FLAG 1
Brad,
I'm on 6.3, it's not so bad. Did you try the default password? You can find it
on page 202 of the Configuring AR System guide.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday,
Hi All,
I know that when you change an index there is a performance lag while the index
is being built/rebuilt. Is the same true when changing the QBE on a field from
leading to equal?
Just want to assess the user impact before making the change.
ARS 6.3 patch 20
Oracle 9.2
SunOS 5.9
Thanks
Hi Doug,
I do something very similar and I see that the order of information is slightly
different than you have it.
https://mid_tier_server/arsys/servlet/ViewFormServlet?form=eSurveyamp;server=server
alisasamp;username=esurveyusernameamp;pwd=Silosb160amp;eid=SRV-256
Running ARS 6.3
Hi All,
Ideally I would like to export the value from a currency field into a csv file,
convert to excel and the total up the values.
I have a requirement to replace some decimal fields with some currency fields.
The field set up along with the currency ratios are straightforward, export to
I don't know if anyone mention this in the thread but zero-zero (00) is also
interpreted as Public. Had that happen to me about a year ago.
FYI
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, June 08, 2011
Assuming the username of the workstation is the same as the Remedy username,
you might be able to use something like this for your qualification
C:\Documents and Settings\$USER$\My Documents\file.csv
First use a set field and the display
Mark
From: Action Request System discussion
I am on ARS 6.3 but do something like that. First thing I do is push the email
from the AR System Email Messages form to a staging form. The I have a filter
in the staging form parse the incident number out of the subject line in to a
field I call Related Incident Number. This works no matter
no action
Note I don't use ITSM, so this may not apply -
David Durling
University of Georgia
ARS 7.5
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, May 25, 2011 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incoming
Basically, i'm forcing user to keep away from using 'Closed' Status resolution
and push them to use the 'Resolved' status upon closing a ticket.
First off, couldn't you use an active link that changes to Resolved if Closed
is selected?
If you go with a filter I would suggest using ('DB.Status'
Hi Jennifer,
Can I get a copy too?
Thanks
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, May 18, 2011 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line
Hi All TGIF,
I have a custom form used for incident management with some records created
through a process where an email is sent to an external server, parse into xml
and sent through the mid-tier to create the incident. The subject line and body
of the email is placed into the incident
Can't tell if you are processing one record on the 2 other forms or groups of
records so I will assume it is one record each. Instead of thinking of it as
waiting on the other forms, take the approach of when to tell the staging form
to go.
LJ is on the right track where there needs to be some
Hi All ,
I have some very strange behavior in a pair of table fields with a different
form in each table. The first form SQL shows as expected. One list queue to
match the search criteria and the second to display the columns. On the second
form/table I get the same but then I get the fast
I have a similar requirement coming in the near future. Does anyone have a WDSL
used to send Remedy data to an external non-Remedy server? In particular in how
the fields and data in Remedy are referenced.
Thanks
Mark
From: Action Request System discussion
action through the same workflow.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, April 06, 2011 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Another web behavior issue
**
Hi All,
I have a display form that contains a table
Hi All,
In the mid-tier I am getting an ARERR 9280 error when I search using one
particular form. The message states: Server not present in the configured
servers list - myserver.mid-tier.remedy.com. mid-tier .remedy.com
The server name is myserver.mid-tier.remedy.com and the alias is
Hi All,
I am baffled with this one. I have a custom named Test Form which contains a
lot of fields and is pretty ugly. I created a view called WebView which is a
cleaned up version. What want to do is display WebView when the user is using
the web client. I attempting to use an active link
Hi All,
I have a display form that contains a table field and a button. Actually
several. If I select the button the ticket form is displayed in the default
view which is what I want. If I drill down to a ticket record it is displayed
in the original/base view. I have no idea why I would get
I am on ARS 6.3 but here is a simplified approach that might work for you.
Email is sent to Remedy with INC#12345 anywhere in the subject line. Have a
filter on the AR System Email Messages form with a qualification 'Subject' LIKE
%INC#[0-9][0-9][0-9][0-9] [0-9]% that forwards the
Old dogs, same trick.
I would agree with Roger however I don't use the TR. Rather I use (Assigned
Group != DB.Assigned Group). I have an active link that puts ticket assigned to
%Assigned Group$. I also have an active link that makes entry in the Work Log
required. If you have something
HI All,
I have a table that uses the following query which searches for any open record
that is not assigned to me.
'Status' Closed AND ('Assigned Person' != Mark Brittain OR 'Assigned
Person' = NULL)
If I use the query without the Assigned Person' = NULL the result does not
include any
: Question about NULL
Just a quick question Mark...
Did you mean $NULL$ OR NULL.
On Mar 14, 2:05 pm, Brittain, Mark mbritt...@navisite.com wrote:
HI All,
I have a table that uses the following query which searches for any open
record that is not assigned to me.
'Status' Closed
Of Brittain, Mark
Sent: Monday, March 14, 2011 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Question about NULL
**
HI All,
I have a table that uses the following query which searches for any open record
that is not assigned to me.
'Status' Closed AND ('Assigned Person' != Mark Brittain OR 'Assigned
Person
Hi All,
I am getting ready to install ARS 7.6 on a new server. Looking the guide
worksheet for the AR Server it asks for the AR System Server DB Login ID and
Password. If the tablespace is not created before the installation is this DB
account created as part of the installation or does the
, 2011 5:31 AM
To: arslist@arslist.org
Subject: Re: Mid-Tier error on login
** :) I wasn't sure if it was production or not. I have had something similar
happen and the AR server was down but it was a test system so nobody noticed
right off.
On Tue, Mar 8, 2011 at 2:38 PM, Brittain, Mark
mbritt
Hi All,
I have hit on a strange one. When I attempt to log onto Remedy at the mid-tier
(https://myserver.com/arsys/shared/login.jsp) I get the log on page, type in my
username and password and press the login button. The result is ARERR [-1]
Message not found. The mid-tier is up because I
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, March 08, 2011 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier error on login
**
Hi All,
I have hit on a strange one. When I attempt to log onto Remedy at the mid-tier
(https://myserver.com/arsys/shared/login.jsp) I get
-Tier error on login
** Kind of out there question but is the AR server up?
Jason
On Tue, Mar 8, 2011 at 2:28 PM, Brittain, Mark
mbritt...@navisite.commailto:mbritt...@navisite.com wrote:
HI Fred,
No, that did not work. Turned on mid-tier logging and got a bunch of stuff.
This stands out
Interesting. What do you call a small investment?
Thanks
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Clifton Edward Teate
Sent: Wednesday, March 02, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Abydos Analyser Recommendation
** When we
Hi All,
I have a requirement send data from a record on the AR Server via the mid-tier
to an external server. On create or modify, XML would be sent to the external
server using the data from the new record. Looking though the Advanced Guide it
appears that all actions are designed to create,
be a
corrupted DLL, if same user has the problem on ALL machines, it may be a
preference record problem.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, January 28, 2011 9:04 AM
To: arslist@ARSLIST.ORG
Subject: RUT Error
Hi All TGIF,
I have a user who is getting the Remedy User Application has encountered a
problem and needs to close error. Also getting The instruction at 0x73dd1a3
referenced memory at 0x4. The memory could not be read.
ARS and RUT are both version 6.3 patch 20. This occurred when the
First let thank everyone who responded to my last question Oracle Client
Question. Great information, much appreciated.
My next questions is about character sets. The plan is to install ARS 7.5 on
Linux 5.3 with Oracle 11g server and Oracle 10gR2 client. Language is US
English only.
The Linux
Hi All
I am building a 7.5 server on Linux with Oracle 11g. The compatibility matrix
states that only the Oracle 10gR2 client can be used. None higher or lower. Is
that true? This does not make sense to my DBA and I don't have a good
explanation for him. Anyone know why this is? Has anyone
I believe Appended Text is the data that was rejected. In this case InputDoc. I
know that would be the case if this was an email error. If syncState is a
selection field and Input Doc is not a field attribute, that would do it.
Mark
-Original Message-
From: Action Request System
Hi Cindy,
I am on V6 and it is not so bad. What happens if you run the same action in the
RUT? Do you get the desired results? Sounds like there is a rogue active link
there that comes later and is overwriting what the first active link is doing.
Use ARS Log Display to capture the activity
Hi Eric,
Couple things you might check.
Have you checked the indexing against the Run If in the escalations? NULL in
the Run If ignores indexing and should be avoided.
If you have a time calculation is the field on one side and the calculation on
the other (Create Date $TIMESTAMP$ - 3600) vs.
Hi Vi,
I had a similar problem where a 6.3 custom form Trouble Ticket was closed
while there were child Tasks still open. Open Tasks were shown on a table. I
added an active link on close that refreshes the table and then walks through
it. Then if Column1 != $NULL$ then Error Message to stop
Hi Viki,
It sounds as though making a change on the record you are working on which is
the current transaction. Based on what I am reading I think the qualification
needs to be in the Run If and not the Set Fields if. Probably something like
Run If f1 = f2
If the qualification is met, then
Hi Keith
You could use row level access. First you have to add a field with Database ID
112. Then on the Request ID field give only the Assignee Group permission.
After that only members of the group(s) listed in field 112 have access to that
ticket. Also if you enable multiple assigned
Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, January 07, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management
Hi All TGIF,
I am planning on installing Knowledge Management 7.1 and am looking for any
helpful hints, or issues that I might encounter. Currently I am running ARS 6.3
patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan
is not to use the web interface, just the
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