of the task
to either Pending or Assigned.
NOTE: Be sure to have proper backups when trying custom workflow in
case it is found necessary to restore to original state.
Anne Ramey
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent
Also, keep in mind if you have any Data Exchanges that run on interval,
they will most likely kick off when the service is started. So you would
want to take into consideration of doing this during peak usage of the
production environment.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst,
All,
I am trying to estimate DB size growth for a new project which requires
about 7000 People records added per year.
Anyone have an idea how much space 1 people entry takes up in Remedy
ITSM 7.0.3? This would be factoring in the User form record as well.
We are running an Oracle 10g DB.
Mark,
Not sure if there are any special operators that you can use to truncate
based on certain criteria but you could:
Make the diary field RO. In order to update the diary field, a button is
clicked to open up a dialog. Then you can push the contents of the
dialog using your filter and also
.
Good luck. I think you will find that this minor change is well worth
the effort.
Rod Harris
2009/11/25 Chowdhury, Tauf tauf.chowdh...@frx.com:
**
All,
Here is the dilemma... I'll use Incident Management as an example but really,
it affects all modules.
1. The assignee
All,
Here is the dilemma... I'll use Incident Management as an example but
really, it affects all modules.
1. The assignee of an incident does some work on the request on
week 1. In the work effort, he/she puts in 10 minutes spent.
2. On week 2, the assignee does 20 minutes of work
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of
Chowdhury, Tauf
Sent: Monday, November 16, 2009 10:33 AM
To: arslist@ARSLIST.ORG
All,
Having a brain freeze at the moment...
Does anyone know the 2 filters in which the RKM web path is stored in?
These are the filters that set the server URL...
I can't find them.. help!
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Shawn,
Why not go with Document? I'd probably go with that.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, November
My default, the tool will load all CI's into IMPORT.TOPO after you do
the CMDB sync. Then, you must run a recon job to merge data into
BMC.ASSET.
Do you have a support contract with BMC? If so, go to the documentation
site or communities. There are a lot of docs and articles that may help
you.
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carin Grobler
Sent: Thursday, November 19, 2009 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Class for SSL Certificates
** Shawn,
We used Document as well and it works quite well
C
On Thu, Nov 19, 2009 at 1:36 PM, Chowdhury, Tauf
All,
Can anyone give me insight on what some good resources are to get salary
survey data in NY?
I'm finding it challenging to get this information when it comes to
being related to Remedy Development.
Feel free to contact me off-list if needed.
Tauf Chowdhury | Forest Laboratories,
I would just keep it OOB and have the user Highlight and Select instead
of Highlight and Double Click.
Selling point? One less mouse click!
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
We have an Oracle DB and thus, we are case sensitive. Because of this,
we've chosen to make any character fields that a user will be doing a
lookup on (last name, first name, product name, host name) Upper case.
We found that upper case was easier to read as sometimes an l (lower
case L) can be
-IT
ISGS Defense
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, November 17, 2009 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Case Upper or Lower
**
We
If you look at the CI's that you are stating are automatically getting
put into BMC.ASSET, do they also exist in IMPORT.TOPO? If so, check your
Reconciliation job for Topology Discovery. Look at the last run date.
Perhaps you have the recon job running?
Tauf Chowdhury | Forest Laboratories,
Carrie R. from BMC is great when it comes to RKM. She definitely knows her
stuff.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pat Zandi
Sent:
Too... much... to think.. about... Must go back.. to... Vegas!
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, November 16,
Hmmm is arslist up?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779
**
This e-mail and its attachments may contain Forest
What I've seen as the usual suspect is the Email Error Logs form .
Depending on what level of logging you have turned on for E-mail
messages, that 1 e-mail entry may have 20 entries associated within the
error log form. (I may be exaggerating)
Tauf Chowdhury
Analyst, Service Management
@ARSLIST.ORG
Subject: Re: AR System Email Messages Form
I do have over 95,000 items in the email error logs form.
Are you saying to delete those out and retry opening the email messages
form.
JK
Chowdhury, Tauf tauf.chowdh...@frx.com
Sent by: Action Request System discussion list(ARSList)
arslist
We've been using option 2 with the allowance that the Senior/Manager in Service
Desk can pick the Assignee/Assignee Group if they know which group should be
working on it or if that group is already working on the issue.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
You may have to modify the filters on the NTE control forms. There is a
filter guide that goes through and does a translation of multiple fields
and if the one you want is not in there, it will not translate properly
on the SYS:Notification Messages form. I don't have the time or I would
have
I believe SAM is Asset Management
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Friday, October 16, 2009 10:28 AM
To:
Jase,
You may have to add the translation in this filter...
NTE:SHR:TranslateNotificationMessageTAS_130
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Christie,
We're experiencing a similar issue and off the top of my head, I've been
thinking about modifying the search menus that are used in those modules
to exclude the support group that I don't want or vice versa. I haven't
tested it yet though and it would be interesting to see what others
Shawn,
From an amateur at this (since we are like 2 steps behind you in
implementing asset management), you may be able to modify the PDE to
look for a specific .exe in 2007 but categorize it as 2010. That way, if
you relate that specific PDE to the 2010 contract, the 2007 installs
will be
Mark,
Not sure if this would work but did you try moving that field to a
section in between 2 fields. Maybe the system would take that into
consideration. Not sure though...
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request
You can try playing around in CTM:People Permission Groups. I was able
to change a bulk load of people. Haven't noticed any weird or unintended
issues. Try to log workflow when modifying form the CTM:People with the
workflow when you do it manually in the form.
Tauf Chowdhury
Analyst,
What kind of interaction are you looking for? Are you looking to just
submit requests or do you want to encompass all functions such as Query,
Submit, Modify, Delete?
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System
if you use Telnet your UNIX credentials are
being sent unencrypted (in the clear and readable).
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, October 05, 2009
There's also some posts about memory optimization settings for the mid
tier java app. You can do a search on the google group for it.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
How are you running the UNIX discovery? Are you using telnet or SSH? If
you are using telnet and your UNIX admins have disabled that and only
allow SSL connections, then you will not be able to discover those
hosts.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
When you say BMC Discovery... are you talking about BMC
Foundation/Topology Discovery?
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
What version are you on?
You should be able to see it when you set up a Discovery Task.
So back to my original question… does your UNIX team block telnet connections
and only allow SSH?
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
The force is nonexistent within you...
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Darrell Reading
Sent: Tuesday, September 22, 2009 2:20 PM
To:
Hi,
Anyone know what the point of having the pull_keys data exchanges are?
In the CDI integration, there is the pull_ars_inv_machine data exchange.
However, there is a corresponding pull_keys_ars_inv_machine. They have
different settings and I am not sure if I even need to have the
pull_keys
FYI... AR7.1 and ITSM 7.0.3...
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779
**
This e-mail and its attachments may
.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 18, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor: BMC Remedy Spelling Fail
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: 16 September 2009 22:43
To: arslist@ARSLIST.ORG
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
**
Yeah… Camel Spiders are pretty much the equivalent of the hatchling
Hi all,
I'm getting conflicting statements so I wanted to put it out there to
you all.
Environment in question: BMC Config Discovery (Marimba) , CMDB 2.1,
AR7.1, iTSM 7.0.3
Scenario:
1. BMC CD discovers 20 machines that have Product X installed.
2. AIE job runs to pull in the
Sent: Thursday, September 17, 2009 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.1 - Pretty basic question
On Thursday 17 September 2009 15:45:37 Chowdhury, Tauf wrote:
Hi all,
I'm getting conflicting statements so I wanted to put it out there to
you all.
Environment in question: BMC
Yeah... Camel Spiders are pretty much the equivalent of the hatchling
from the Alien movies in real life...
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Yeah in my environment, I have an admin account for myself and also a user
account like any other support person. I figured that for day to day, I can use
the support account so if any issues come up, I might see them before an end
user does.
Tauf Chowdhury
Analyst, Service Management
Did you make sure you can establish a connection with the Database? Sometimes
backup jobs or space issues will hang up the DB.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
Also remember when modifying incident templates, go in through the APP
ADMIN CONSOLE Custom Config. For some reason, opening the Incident
Template form directly does funky things...
Make sure that you have all the support groups that should have access
to it in the Authored for Groups table.
Wow,
I have been through a week and a half of trying to find out how to
download DSL install files with BMC support. Can anyone on here tell me
how/where to download this with the new website format they have?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Management 7.0.3
**
Try the patch page?
Rick
From: Chowdhury, Tauf
Date: Fri, 21 Aug 2009 09:30:27 -0400
To: arslist@ARSLIST.ORG
Subject: DSL Install files for CMDB 2.1, Asset Management 7.0.3
Wow,
I have been through a week and a half of trying to find out
Sue,
Is your environment load balanced? Any info on the architecture would help. 1
mid tier + 1 AR? 2+2?
Also, on the affected machines, (assuming they are running windows) when you
try the connection via the ethernet cable, can you first open up a command
prompt? Right after hitting OK, type
Kelly,
I am a customer that you mentioned that has installed BOXI as part of the BMC
Analytics install. With that scenario, if I upgraded the OEM version to
Premium, could I then use that platform for MID-TIER reporting?
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
So I wanted to put this out there to see if anyone has done it or has
any comments. If an organization is running AR 7.1 with ITSM 7.0.3 and
wants to upgrade, would it be possible to upgrade AR to 7.5 and keep
7.0.3 on it? The reason being that the amount of time required to train
people on 7.5
Don't forget Remedy Engineer!
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Wednesday, July 22, 2009 2:47 PM
To:
Hi all,
I have an issue where the help file URL location in SHARE APPLICATION
PROPERTIES is incorrect. For example, the location for Incident
Management is: http://midtier/arserver/BMCRemedy_IM
http://%3cmidtier%3e/%3carserver%3e/BMCRemedy_IM
Is this correct?
For me, going to this URL of
Maybe he went on vacation to the island from LOST...
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Joe,
What would we do without you?
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 08, 2009 8:30 AM
To:
Cmon Joe… typing the statement “3 miles” is not the same as actually
run/walking them! lol
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe
Hi,
I'm trying to download the WUT 7.1 package from BMC's site. So with the
new site layout, I need to add the products that I own to my profile. I
did so. However, now when I try to download, I can't find the WUT as a
downloadable option. Am I missing something here?
Tauf Chowdhury | Forest
Nevermind... I found it... Doh!
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Chowdhury, Tauf
Sent: Wednesday, July 08, 2009 2:27 PM
To: 'arslist@ARSLIST.ORG'
Subject: Remedy User Tool, Admin Tool
Hi,
I'm trying to download
: Notifier Log
**
It's 100,000.
It's in common use in India - along with doing the needful
http://en.wikipedia.org/wiki/Lakh
Cheers,
Ben
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: July 2
I haven't seen/heard the word lakh in years!
If I remember correctly, that represents thousand?
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
John,
I think disabling the 3rd tier will require a lot of different pieces to be
customized. I would suggest auto filling the 1st tier with a constant, and
hiding it perhaps if it is such an issue.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
Rune's got a point... if they are picky about this issue, they're in for a
world o hurt! J
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rune
Anyone noticing that whenever the mid tier displays a message box or
calendar box or anything that fades out the form underneath, is now
solid BLACK instead of the transparency?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office:
Krishna,
If I understand what you're asking, you are going to the individual forms,
AP:Form, AP:Process, AP:Role and doing a search on that form. Then you want to
export those records.
In order to export those records, you have to Shift-select all those records
that you want, and then go to
My addition would be:
You actually say LOL in a conversation.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Monday,
to.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Thursday, June 11, 2009 2:53 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management - Creating CI for Network Equipment
**
What is the best method for using Asset
What is the best method for using Asset Management to create CI's such
as Network Equipment etc... ?
In CMDB there are different forms for a plethora of network equipment
but in Asset, under CI Type, there is a very limited set of data.
Any suggestions?
Tauf Chowdhury | Forest
)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Thursday, June 11, 2009 2:53 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management - Creating CI for Network Equipment
**
What is the best method for using Asset Management to create CI's such
as Network Equipment etc
Have you tried this from the User tool on a different machine? Could be a local
machine cache issue.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
Yeah.. looks like the side view of a stick figure walking to me...
O
|
O
|\
OO
|/
O
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony
All,
I am seeing the following error repeatedly in arerror.log:
390603 : The value(s) for this entry violate a unique index that has
been defined for this form : NTE:SYS-Group NT Control
entry:NTG00123574 fields: 100205 179 (ARERR 382)
Those 2 fields are Ticket Request ID and
Peter,
I think you're really dealing with 2 things. We have run into that issue
here as well.
So your 1st issue is: Categorizing things like, inquiry, call transfer,
etc...
For that, we use Operational Cats. Tier 1 = Service Desk, Tier 2 = Call
Transfer, Tier 2 = Inquiry, Tier 2 = Vendor
All,
I am trying to provide different business groups a template/spreadsheet
for listing out their devices with the config information that they know
about it. We are currently in process of rolling out server/network
discovery tools but want to manually load Server/Network CI's. We
already
Dave,
If memory serves correct, you can do the following to see which filters
are involved.
Open up admin tool and filter forms by prefix NTE
Look at a Filter guide called NTE:SHR:TranslateMessages (or something
like that).
It has a list of around 40 filters that do the translations for each
There's been a bunch of ARSLIST posts regarding this issue recently so if you
search the Google group for it, you should find a lot of info about
troubleshooting and optimization as well.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
-Original
Peter,
I just confirmed your findings. I am on RKM7.2 with the latest patch.
If there is no carriage return, the fields populate on the mid tier. If
there is, NULL!
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System
If the remote DB is Oracle, I think it is a known issue for AR7.1 and
ITSM due to the 100 record chunking that is done. Our service takes
about 7-10 minutes to startup and we've accepted this as normal.
It does not affect ticket creation and things like that.
Tauf Chowdhury
Analyst, Service
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, April 21, 2009 5:16 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 - Orphaned Tasks
**
Hi all,
I am running ITSM 7 patch 8
Hi all,
I am running ITSM 7 patch 8.
The parallel post about Task Management automation triggered me posting
this issue and if anyone has some ideas, that would be awesome.
Basically, the issue is this:
User is in the process of creating Incident/Change request. They add
tasks either
Jerry,
Have you logged into the mailbox outside of Remedy and confirmed that there are
no stuck messages in there? That happened to me twice and I had to
move/delete all the e-mails from the actual Exchange mailbox out of the Inbox
and then I restarted the e-mail engine. This resolved the issue
Shawn,
Did you make your new field visible on all the AP join forms with
Change?
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
You're all size queens! Have a good weekend lol
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, April 17, 2009 3:32 PM
To:
Why is it FAT client? Why couldn't it be Chubby Client or Portly Client or even
Big Boned Client? :)
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
From reading through what you are doing at a high level, I would
configure it as such:
Give your assignees the Change Manager Role. Make the testers the
Change Assignee. Then configure your Approval Mappings that sends an
approval to the Change Assignee group.
What you are doing would work
All,
Can someone provide some more detailed info or any best practices for
configuring Business Hours and times for ITSM? Is there a global setting
for Business Time?
In the Config Guide, it states that the Business Hours must be set for
each individual support group.
Also,
Once the time
Anne,
I'm experiencing this issue as well but have not had time to research
it. The cause that I have found though is this:
1. There are 5 tasks sequenced in order, 1,2,3,4,5
2. Before the Change hits the Scheduled/Implementation stage, the
assignee cancels the task in sequence 3
Todd,
I think your issue might be the java heap size. The following will show
you how to increase the # of threads used to 4.
You can try the following (assuming windows here):
1. Open up the registry and go to:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesBMC Remedy Email
Can your server team confirm if those are valid MAC addresses for any
other machines?
Also, if you are on a load balanced environment, are you logging in to
the load balancer name or the server directly?
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
Hi all,
So we've installed RKM 7.2 with the latest patch and all the
integration pieces that go along with it like hiding the OOB solution
table from incident and service request and all that jazz.
However, I am trying to get an idea of how others are dealing with the
OOB Problem Management
Install Windows 7 :D
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, February 27, 2009 3:08 PM
All,
I just wanted some feedback and opinions from some of you 'seasoned
veterans' and your implementation of SRM. Good? Bad? Ugly?
Any info you can/want to share is great. Thanks.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office:
Matthew,
I'm confused. It seems like SSO is working if they can log back in just
by typing the URL or clicking Return to Home Page.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
Correct me if I'm wrong but the following would probably work for you:
1. Take all of your non-support end users and mark them
unrestricted access and/or create an escalation to populate
CTM:peoplepermission groups with company memberships for all the
companies you have.
2. Your
Yes, so in that case, what about just adding the end users to each
company. If they are end user's, they most likely won't have permissions
to search incidents anyway since they are non-support.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
Anthony,
Have you named only 1 server as the server that you allow Admin
Operations on? Have you disabled it on the other servers? Also, I would
confirm on the rankings form that you have it setup properly.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
World had to end sooner or later...
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, February 13,
I have seen some canned reports in the BMC Analytics tool that actually
look at the different Tiers of support for reporting. I think 1 report
would show information to the effect of Incidents that were escalated
beyond Help Desk, so it would look at all support groups listed Tier
1-3...
Hope
Rabi,
Here's the qualification I ran on that canned report (in user tool):
('100560' = 02/01/09 12:00:00 AM AND '100560' = 02/09/09 5:43:53
PM)
It returned 2138 records and it took 1 minute, 12 seconds. Work info IS
included in my system.
I am currently in the same building as the
I'll have to disagree with you on the Mid Tier not working on any drive
but the C drive. Our environment is setup where the C partition is used
only for OS Data and the D partition is where all the app installs are
done. In our environment, the midtier and tomcat are installed on the D
partition.
slowness in my setup compared
to yours, that accounts for all or a big part of the report slowness here?
Thanks a lot for trying this out for me.
--- On Mon, 2/9/09, Chowdhury, Tauf tauf.chowdh...@frx.com wrote:
From: Chowdhury, Tauf tauf.chowdh...@frx.com
Subject: Re: Somebody please run
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