Re: Hellllloooooo!!!!

I too am at work. I wish I was in San Fran. Not only for BUM/RUG/TUG/BURN (whatever they are calling it, but it is one of my favorite cities. I too hope that the presentations are shared with us poor saps that can't attend.. Roger

emails on Solaris missing in Remedy

. Any help is appreciated. Roger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Pulling multiple records from a Oracle Table or View Form

into a staging form so that I can push the necessary fields to other forms within Remedy? Any help would be appreciated, though I would appreciate not being told to by Gidd's pkugin. Thank you, Roger ___ UNSUBSCRIBE or access

Re: Pulling multiple records from a Oracle Table or View Form

Thanks Guys, I was not sure whether the escalation would find all of the records and import them individually.. I think I will attempt this. Hopefully I can find the flag that will keep them from looping ;-) Roger On Jun 29, 9:24 am, Niu, Jason [EMAIL PROTECTED] wrote: Roger, You may run

Re: How to stop Arreror.log

** Lets not get judgmental. I am sure many of us have done the same thing. Not to mention that she may not have a dev environment. Roger A. Nall OSSNMS Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM

Re: How to stop Arreror.log

** I dont know if the arsignal will disrupt the users. As for stopping the service you can look at it this way. Filling up your log is already hindering the performance so would stopping and starting the service make things better or worse? Roger A. Nall OSSNMS Remedy Administrator

Fixed Licenses

to the user again. Can someone tell me exactly what this means? How does Remedy distinguish one fixed license from another? Is there a way you can designate which fixed license to assign to a user? Thanks, Roger A. Nall OSSNMS Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell

Re: Importing data into join forms in Asset Management module

** On import the field datasetid must be set to BMC.ASSET-Original Message-From: Dwayne Martin [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wed, 10 May 2006 15:34:49 -0400Subject: Importing data into join forms in Asset Management module Hello everyone, We are trying to import data

Speech IVR and Remedy

their trouble ticket. There is also some talk about allowing the customer to close the ticket on the call. Any information would be greatly appreciated. Have a great weekend. Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX

Re: Speech IVR and Remedy

they have the correct ticket. Regards, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Question from Management about ARS 7.0

Lars, I may be wrong but I believe it will be 6.0 that will be unsupported when the next version is released. Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM

Re: Speech IVR and Remedy

. In your opinion this would not violate the license agreement? Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System

Re: Problems with ARS Client tools - RPC Connection Refused error

** Grant, You may want to try replacing the server name with the IP address and see if you can connect. If that is the case you may need to make a host file entry to resolve the server name. HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973

Form Favorites

** ASR 6.3 patch 16 WIN2K SQL2K Does anyone know if there was a change to the way favorites are stored in the User tool in 6.0 or later? Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296

Re: notify via SMS mobile phone messages

address. You would need to capture this value in your Notification routines. HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action

Re: Question

** You are missing the open quotes around ZTempManager. It should look like this ZTempManger. HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM

Re: notify via SMS mobile phone messages

** We only use email to a SMS address. I do not know of another way. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System

Re: Deleted Groups

** I would try running arreload for groups. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto

Re: ARS Upgrade from 5.1 to 7.0

** I thought C-1 is Request ID and C 2 is Submitter. Did this change? Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System

Re: preventing a help desk ticket to be closed when task are open.

You could have a display only field that is set with any value if there is an open child ticket. Give the users an error message if the field is not null. HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv

Error Messages Web Services

? Would something actually be returned to the user? Any help is greatly appreciated. Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM

Re: Error Messages Web Services

Matt, Actually that helps a lot. I had thought about the text part. Thanks as always. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action

Re: Remedy on Citrix servers?

entries for all Remedy values changes from Local Machine to Local User in 7.0. We just upgraded to 6.3. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM From: Action

Re: ARERR [333] You have no access to field : 1

This is the API logging. What about active link logging? Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list

Re: Form Permissions

I am wondering how many of you use Server Events and what your opinion about the functionality is. Are there any negatives about using this? Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall

Re: RUG 2006 schedule is out!

** Im in. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Problem in Table Field

Sounds like a permissions problem either on the table field columns or the underlying table. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From

Re: Sharing ARS between countries

Sue, How did you handle the ownership? I am thinking some sort of flag but would be curious as to your solution. Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM

Re: Question: Menus not being used

MARS was the only tool that I know of that had this. I do not know if it made it into Developer Plus. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message

Re: Submitter Mode Changeable/Locked

** I duginto the workflow that forces this to prove to a client how difficult it is and if you capture the log when it fails it goes about 4 levels down in the database and uses a join to make the final comparision. If you could recreate the entry to then be able tomodify it you will still be

Re: Text color

** Active Link Change Field Action. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 23 Aug 2006 2:10 PM Subject: Text color Hi all, just a curious question: Is there a way to dynamically change/ set the color of text in char fields via active links

Re: Active link guide for character field or drop down list box

** Youneed to have another field that will hold the value and then add that value to the list you are creating. Set fields action is Field being populatedis Populated by Field being populated + variable field you also need to add " hard return" to have them appear as a list.

User Tool Margin

. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___

Re: User Tool Margin

dilemma. My ultimate goal was to just have a field value that would display when a window is minimized. Unfortunately no matter how I changed the margin the value in minimized window reverts to the form name/singular alias. Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T

Re: PERFORM-ACTION-OPEN-URL new from User Tool - NOT ?

So Steve, which part is being hard coded? Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList

Re: Gold Source Database (U)

** We did this at DeCA by creating a staging form that the AD data mapped to using ARDBC and byhaving the form Request ID mapped to the AD Login and then WF that did a push field to People where Login=Login. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 30

Re: Created 15,000 tickets

** Kathy, Another trick is to create a view form to the arschema table. You can probably figure out what to do from there. No SQL involved. Just need to be careful. HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652

Re: Multiple Groups with different Business Time Tags using same SLA.

** 1. create an entry in Business time for each group with their hours and any offset from your server 2. create a filter on the helpdesk form that will populate the time fields on the form with the groups time and offset. be sure the filter fires prior to the SLA being set. 3. this will only

Re: Created 15,000 tickets

creating new IDs is the best course of action. Good luck. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList

Re: Version 7.1 Compatibility Matrix

Eric, Just a word of caution. It is never a good idea, IMHO, to mix Server and Admin tools. I speak from experience and I am sure there are others out there that have had very bade things happen when doing that. Upgrading on the fly is never a fun thing. Regards, Roger A. Nall

Re: AR 6.3 How to Populate a Table with a SQL Query?

If it truly a view then you should be able to add a column to the view that will act as Request ID. Make sure that you increment the column by 1 for each record. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM

Re: Request For Opinion/Knowledge: Patches

Excellent words to live by, Rick. If it ain't broke don't fix it. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System

Re: HPD_HELP_DESK performance impact of adding fields

Determine what you are using the fields to capture and then remember that if you are going to need to do reports with these fields how you will get the data into the report. I have learned that by creating a copy of the view you added the new fields to with its unique name upgrades can be

Re: help

This is the standard text report. To export the data you will have to open Incident work info and search on the field Incident Number. Now you can export to a file. -Original Message- From: Shibu Samuel [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 11 Sep 2007 4:47 am Subject:

Re: ITSM 7 and muti tenancy

Each people record on the Login/Access Details tab has a table field called Access Restrictions. This is where you set each persons permissions to not see specific companies. Initially all Support personnel can see all companies and you restrict which ones they cannot see. -Original

Re: Workflow will not fire?

The first thing that comes to mind is how many forms are you working with? Because of the Close Window action it sounds like there are two. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall

Re: Workflow will not fire?

Window action after the Set Fields action. Of course I am not sure what will happen to the Refresh of the table. You may have to add that action to the active link that opens the Dialog box.. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723

Re: Request ID not being generated

The Request ID is field 1 the Incident ID is created from another form that you will need to create using a new filter. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 9:29 am Subject: Request ID not being generated **

Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.

There is a patch for Remedy Developer Plaus that works with Admin 7. -Original Message- From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 12:35 pm Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. **

Re: Does anyone know what constitutes a DSO update transfer

** If you have like IDs mapped you can reduce this by mapping only the fields you want to have to update effect. -Original Message- From: Hyslop, Bruce [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 1:47 pm Subject: Does anyone know what constitutes a DSO update

Re: delete mass amount of records from ARS 5.1.2

Truncate the table is the simplest way. -Original Message- From: Patel, Kamlesh [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 18 Sep 2007 3:46 pm Subject: delete mass amount of records from ARS 5.1.2 ** All, I am going through an upgrade plan to 7.x. ?Before I begin my

Re: IBM MRO?

I know some of the former Remedy employees that are now at IBM. The corpaorate committment they always talk about is to become a force in the ITSM marketplace. The only way to know will be as they release new versions/products that will compete. They do tought that there system is WEB based and

Re: Work Info in ITSM 7x ,

Not OOTB you will have to build it. -Original Message- From: Rami S Ayoub [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sat, 22 Sep 2007 6:21 pmu will have to build it. Subject: Work Info in ITSM 7x , ** ** Hi List, ? There is anyway to send the Work Info notification from the

Re: Anonymous query of the Active Directory

It uses the Login and Password in the AREA LDAP form to confirm that the Users credentials are valid. -Original Message- From: Reiser, John J [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 25 Sep 2007 2:01 pm Subject: Anonymous query of the Active Directory Hello Listers. ARS

Plug-in Error

-booted the box but I am still getting the same error. Does anyone have any idea what may be wrong? This has been working fine until now. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo

Re: Plug-in Error

Matt, I think you maybe right. I am verifying that nothing has changed on the web service side. Thanks for the help. Regards, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original

Plug-in Error Resolved

Just wanted to thank those for their responses. It turns out that there was a change of Web Servers that was not communicated to everyone. Regards, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall

Re: Need a way to measure the duration of pending status without SLM.

One way would be to create a tracking form to track status changes. Sort of an audit or history trail. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM

Re: Asset light capability in Incident Management 7.x?

You have full CMDB that will allow you to enter CIs. You do not have the forms and workflow to easily work with the Assets. -Original Message- From: Kincaid, Andrew A [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Fri, 28 Sep 2007 7:54 am Subject: Asset light capability in Incident

Re: Unique ID?

in the History table. This would give you unique records for each day of the week. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request

Re: Alternatives to DSO for Data Transfer

If you are using SQL Server you are not dependent on the Remedy version to institute transactional replication. We have been using this since ARS 4.5. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall

Re: Alternatives to DSO for Data Transfer

into with Diary fields when users start pasting garbage in the work log. I will send this to my dba to see if he comes up with anything I forgot. HTH. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM

Re: ITSM v7 - Requestor Console - View All issues by company

I had to implement a similar request for a client and added a new table field that used the overview console so that they could see both Incident and Changes that they were the Requester. I then created a new Requester Read Only for Incident and Change and provided each user with a Incident

Re: Group field

I was wondering what the opinion of patch 4 is? Does it seem to be stable? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action

Re: Requester Console - Not displaying all incident

The Requester Console only shows the Service Requests and do not show non-service request associated Incidents oe Changes. -Original Message- From: Runar Helle [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 3 Oct 2007 9:05 am Subject: Requester Console - Not displaying all

Re: Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003)

The failure is on the Assigned to group of SHR:ConsolidatedList, confirm the field size on both servers are the same. -Original Message- From: Manish SINGLA [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 3 Oct 2007 8:51 am Subject: Pending distributed operation for this entry

Re: Requester Console - Not displaying all incident

Type, but I can still not see the incident in the Requester Console, even after logging back in again. It is visible in the Incident Management Console.   Regards, Runar   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: 3

Re: Requester Console - Not displaying all incident

If your want to use the Overview console on the requester console you will need to add a new table field with the appropriate qualification. -Original Message- From: Runar Helle [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 3 Oct 2007 8:57 am Subject: Re: Requester Console - Not

Re: ITSM v7 - Requestor Console - View All issues by company

permissions they get an error message and in some instances will complain. -Original Message- From: Ri Mez [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 4 Oct 2007 3:27 am Subject: Re: ITSM v7 - Requestor Console - View All issues by company Hi Roger, Thanks for the feedback. Could

Re: ITSM v7 - Requestor Console - View All issues by company

I made the work info tab hidden since it was the requester. -Original Message- From: Ri Mez [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 4 Oct 2007 9:06 am Subject: Re: ITSM v7 - Requestor Console - View All issues by company Thanks Roger, Did you allow them to have access

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

Well stated. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Delete Incident I.D after it is created

Until?the entry has been created?you cannot?delete it that is why the OOTB filter fires on?Modify. -Original Message- From: Teresa Fannin [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Fri, 5 Oct 2007 8:13 am Subject: Re: Delete Incident I.D after it is created ** Just Curious as to

Re: HD 6.0 - Open Search in Modify Window not Results List

Review the Active Link that is being fired on return and modify it to open in a new window modify only. -Original Message- From: Sanford, Claire [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 8 Oct 2007 11:51 am Subject: HD 6.0 - Open Search in Modify Window not Results List On

Re: ITSM 7 multi-tenancy implementation

Multi-tenancy uses field 112 to hold the groups/individuals that have permission to view the specific ticket. If you review the section in the Admin Help file concerning implementing field 112 you will gain most of the knowledge you will need. -Original Message- From: Barber, Dave

Re: CI relationship viewer

You need to review the permission on the BMC:BaseElement entry of the Asset. This is where the the CI viewer is looking to see if you have permission to view the asset. -Original Message- From: Kevin Shaffer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 11 Oct 2007 9:25 am

Re: show records from external database in table field?

Works like a charm. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED

FW: Plug-in Error

All, Well now that the new web server has been set up 'correctly' I am still getting this error. Does anyone have any ideas what maybe wrong? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo

Re: Attachments in WEBSERVICE

What OS are you using? How do you restart the plug-in service? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System

Re: Flashboard historically

In the Flashboard Variable use the Schedule tab to start the history section of the Flashboard Server. Now you will have the ability to capture historical data going forward. -Original Message- From: patrick zandi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 23 Oct 2007 12:33

Re: Flashboard Refresh Automatically

You need an Active Link on the Form with the Flashboard that refreshes the Flashboard object. -Original Message- From: Rami S Ayoub [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sun, 28 Oct 2007 11:02 am Subject: Flashboard Refresh Automatically ** ** Hi List,   I have a

Re: Moving Data or workflow from Production server To Development Server

Why not do a database backup/restore. This will move all data and it is documented on support Knowledge Base. -Original Message- From: Jorge Polo [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 7 Nov 2007 4:50 pm Subject: Moving Data or workflow from Production server To

Re: ITSM 7 in the Military Environment (UNCLASSIFIED)

The only item that was requested when I set up ITSM 7 was to change the name of the Title field on CTM People to Rank/Title and make it required?and add the field to both Incident and Change with modified workflow to autopopulate when requester is selected. They used to Company at the major

Re: Really bizarre ITSM 7 web issue

I had a customer with the same issue and support suggested Patch 4 which did not work. I know it was to be fixed and if you are not using patch 5 it is ost likely fixed with it. -Original Message- From: William Rentfrow [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 20 Nov 2007

Re: Really bizarre ITSM 7 web issue

:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, November 20, 2007 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Really bizarre ITSM 7 web issue ** I had a customer with the same issue and support suggested Patch 4 which did not work. I know it was to be fixed and if you

Re: there must be a way to do this ... please read and help ...

the test AR System server to 6.3 latest patch. After doing so the problems went away. If upgrading your AR System server to 6.3 is at all possible, I would recommend that. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] -Original Message- From: Action Request

Re: Atrium Integration Engine

Although the CMDB is not premapped you also can do the relationship mapping on import to build the relationships immediately. -Original Message- From: Thad K Esser [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 5 Dec 2007 2:56 pm Subject: Re: Atrium Integration Engine ** And

Re: Installing Remedy Developer Plus

You need to review the Developer Plus patches and there is one that will work with the 7.0 admin tool. You will need to review the readme files. -Original Message- From: Cupp, Michael E CTR USAF AFRL/RYOD [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 5 Dec 2007 2:46 pm Subject:

Re: Too many INC's to ITSM 7

Since I assume that this is historical data you might want to creat a custom form to store them. There is multiple validations when an Incident is created, Requester, Company and site that you will need to be sure is valid prior to the import that can delay the import due to errors. I only had

Re: Resetting Incident Number to 1

of these you will need to have the eid referenced be the request ID. HPD:CFG Ticket Num Generator CHG:CFG Ticket Num Generator PBM:CFG KE TicketNumGenerator PBM:CFG PI TicketNumGenerator Roger -Original Message- From: Mary Dollus [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 6 Dec

Re: How to partially mask a field

Do a STRSTR command to find the first period this?provides a numeric value that you can use to do a SUBSTR action. You will need a new field to hold the variable an Active Link Guide and two Active Links. -Original Message- From: Joran, Peter P, CTR, OSD-CIO [EMAIL PROTECTED] To:

Re: HELP - Auto-relate People to Assets

I was able to create custom workflow that used the a new field I added to the Base Element called Asset Owner that held the users login ID that was the same as the Remedy login ID. I created a filter on create that used the appropriate data to populate the AST:AssetPeople. -Original

Re: Question: ITSM 7.0 - Overview Console

Since this is a new concept I was able to make active existing fields that were not already mapped however when I tried to add a new field it did not work. I tried the modification about a year ago. -Original Message- From: T. Dee [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12

Re: Change Implementer getting auto set if NULL on submit or modify

If there is not a related Task when the Change has a Change Assignee Group?the Change Implementor is automatically set to the same group. If there is a Task then the Change Implementor fields are hidden. The Change Implementor can be manually reassigned. -Original Message- From:

Re: Missing Filter Details

Frank, Do you have limit set on Max Entries on Get List in the Admin Tool? If so, this number must be higher then the number of filters on your server. It took me years to find this out. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

The most important point. What does the job pay. -Original Message- From: Benedetto Cantatore bcant...@emerginghealthit.com To: arslist@ARSLIST.ORG Sent: Wed, Jul 22, 2009 2:43 pm Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? ** I think

Re: How many users are on your system?

Yes. We have a system that supports 7000+ licensed users with around 700+ concurrent connections. Thanks, Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hendershot,Bruce

Re: Alternative to Crystal Reports

Analytics that is sold by BMC. It is a run time version of BO application. -Original Message- From: Trond Valen trondva...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, Aug 6, 2009 2:28 am Subject: Alternative to Crystal Reports ** Hi ? Quick Question: I have heard there is another

Re: syncing environments

The best way is what you had probelms with DB restore. The Migrator will provide a way to transfer the underlieing data or you can do a lot of exports/imports. Some others may have additional methods. -Original Message- From: Ramey, Anne anne.ra...@its.nc.gov To: arslist@ARSLIST.ORG

Re: syncing environments

by an authorized State Official.   From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, August 11, 2009 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: syncing environments   ** The best way is what you had probelms with DB

Upgrade Suggestions

configuration. I am looking to see if anyone is either 7.1 against SQL 2008 or 7.5 against SQL 2000. Thanks, Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 ___ UNSUBSCRIBE or access ARSlist Archives

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