K, I decided to call them myself... should have done this before. Sorry I
was skeptical Mr. Lomax.
Protel Sales stated the following:
You are right, if you purchase the 98 to 99SE upgrade for $1995, you get
the next version FREE. [Yep, that IS a Most Excellent deal; I don't see
any other
I recently sent an e-mail to Altium regarding the Phoenix release,
asking if it would support HDI designs. If you really want to laugh take a
look at the response they gave me in regards to why ATS was started.
Protel has made this decision based on request from our current customers.
Our
Jon,
Your experience with Protel support matches mine almost exactly, minus the
2 month late report.
I do wonder how many others have had the same experience?
Now, I would like to point out that all of us who post regularly to this
list are public figures now, and might receive preferential
On Wed, 12 Dec 2001 18:02:23 -0600, Jon Elson wrote:
Abd ul-Rahman Lomax wrote:
Any comments on the level of support others have gotten?
I've called once and emailed a few times. The call was to inquire
whether Protel could do something I could do in Orcad or a
similar workaround in
Your experience with Protel support matches mine almost exactly, minus the
2 month late report.
I do wonder how many others have had the same experience?
Now, I would like to point out that all of us who post regularly to this
list are public figures now, and might receive preferential
On Wed, 12 Dec 2001 18:02:23 -0600, Jon Elson wrote:
Abd ul-Rahman Lomax wrote:
Any comments on the level of support others have gotten?
I've not called for any tech support since Protel moved from California to
Utah. The last time I spoke to someone at Protel, Sam Cox and Vinh Ho were
Forum [EMAIL PROTECTED]
Sent: Thursday, December 13, 2001 11:31 AM
Subject: Re: [PEDA] Altium Total Support Brochure
On Wed, 12 Dec 2001 18:02:23 -0600, Jon Elson wrote:
Abd ul-Rahman Lomax wrote:
Any comments on the level of support others have gotten?
I've not called for any tech support
At 12:08 PM 12/13/2001 -0600, Mark wrote:
Hi Group,
I just got off the phone with Altium's USA sales rep. And she was
able to help me down load the training manual. It seems that the company
name has to be (in my case) spelt exactly the way it was entered into the
system. Marcella
At 09:37 AM 12/13/01 -0600, Frank Gilley wrote:
Now, I would like to point out that all of us who post regularly to this
list are public figures now, and might receive preferential treatment
simply to keep stuff like this off this board. I don't know if this is
happening, but it sure isn't
]
To: Protel EDA Forum [EMAIL PROTECTED]
Sent: Thursday, December 13, 2001 3:28 PM
Subject: Re: [PEDA] Altium Total Support Brochure
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* To post a message: mailto:[EMAIL PROTECTED]
*
* To leave this list visit:
* http://www.techservinc.com
At 12:19 AM 12/14/01 +0800, Kathy Quinlan wrote:
Since then I have had 3 phone calls to find out when I wanted to shift my 98
license to 99SE (I am refusing till they bring a *nix version out)
I wouldn't wait.
Right now upgrade from 98 to 99SE is $1595 *and it includes ATS, i.e., the
next
If subscribers to this list were to receive preferential treatment, it
would most certainly be invisible.
The purpose of which would be to insure that posters here would have no
reason to complain about tech support on a public forum. In a highly
organized department this would typically
PROTECTED]
To: Protel EDA Forum [EMAIL PROTECTED]
Sent: Thursday, December 13, 2001 3:28 PM
Subject: Re: [PEDA] Altium Total Support Brochure
| At 09:37 AM 12/13/01 -0600, Frank Gilley wrote:
|
| Now, I would like to point out that all of us who post regularly to this
| list are public figures now
At 03:34 PM 12/13/2001 -0500, Abdulrahman Lomax wrote:
Right now upgrade from 98 to 99SE is $1595 *and it includes ATS, i.e., the
next release should be free.
The price goes back up Jan 1 to $1995, and there are indications that it
will go up again when Phoenix is released.
Do you know for a
: Thursday, December 13, 2001 3:30 PM
To: Protel EDA Forum
Subject: Re: [PEDA] Altium Total Support Brochure
At 03:34 PM 12/13/2001 -0500, Abdulrahman Lomax wrote:
Right now upgrade from 98 to 99SE is $1595 *and it includes ATS, i.e., the
next release should be free.
The price goes back up Jan 1
At 04:16 PM 12/13/01 -0500, Brian Guralnick wrote:
Oddly enough, the first time I called for Protel support back with
P98, the first
thing they told me to do was join this list. Q, Does Protel send my
support dollars
to maintain this group then?
Fortune smiled on you that day. Most
At 03:30 PM 12/13/01 -0600, Frank Gilley wrote:
Do you know for a fact that upgrading from 98 to 99SE will get you the
next release free due to ATS membership? Or is this speculation?
It has been represented to me as a certainty.
The fact is that 99SE is enough of an improvement over P98 to
I could have said this more strongly:
At 03:30 PM 12/13/01 -0600, Frank Gilley wrote:
Do you know for a fact that upgrading from 98 to 99SE will get you the
next release free due to ATS membership? Or is this speculation?
ATS explicitly includes upgrades released during the ATS period, that's
At 04:22 PM 12/13/01 -0600, Ted Tontis wrote:
I just talked to a sales rep. regarding the 20% discount. It is for 98 users
only, they get 20% off the 99SE price and one year of ATS. They have to pay
the full price for Phoenix when it is released.
That is *not* how it has been announced. ATS
From Protel website:
- 20% discount on your Protel full-suite new license or upgrade*
- 12-months free ATS membership (retail value US $1,995) which guarantees
you the next Protel version FREE!**
-Original Message-
From: Ted Tontis [mailto:[EMAIL PROTECTED]]
Sent: Thursday, December
me
mad.
Rant off... goodnight..
Tony
-Original Message-
From: Brian Guralnick [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, December 11, 2001 4:04 PM
To: Protel EDA Forum
Subject: Re: [PEDA] Altium Total Support Brochure
Well, I've given it some thought.
I would consider
Abd ul-Rahman Lomax wrote:
Mr. Clark emphasized that the burden of providing support for ancient
versions of Protel was diverting resources from program development, and
that with the ATS program, Altium would no longer be obligated to provide
support without receiving corresponding revenue.
is the best support. There are lots of expert users here. A
great resource for all levels really.
Tony
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
Behalf Of Jon Elson
Sent: Wednesday, December 12, 2001 4:02 PM
To: Protel EDA Forum
Subject: Re: [PEDA] Altium
Well, I've given it some thought.
I would consider the ATS total support program if, 100% of the support fee, since
the first payment, went towards the purchase price of the next newer major releases
of Protel without any other incurred costs.
This would be almost similar my Altera
It's already been done in a big way!
Check out http://www.archive.org/ a lot all of the web is archived going
back to 1996.
I just looked and Protel's various sites are archived back to December 1996
including the PDF manuals.
Paul
Maybe someone on this list should archive Protel's website
.
website: www.bagotronix.com
- Original Message -
From: Paul Hutchinson [EMAIL PROTECTED]
To: Protel EDA Forum [EMAIL PROTECTED]
Sent: Thursday, December 06, 2001 9:50 AM
Subject: Re: [PEDA] Altium Total Support Brochure
It's already been done in a big way!
Check out http
-
From: Bagotronix Tech Support [EMAIL PROTECTED]
To: Protel EDA Forum [EMAIL PROTECTED]
Sent: Thursday, December 06, 2001 10:54 AM
Subject: Re: [PEDA] Altium Total Support Brochure
Thanks for the link. The only problem I see with this archive website is
that it has too visible a presence
Systems, Inc,
Del Mar CA
(858) 523-9424
-Original Message-
From: Kathy Quinlan [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, December 05, 2001 4:23 PM
To: Protel EDA Forum
Subject: Re: [PEDA] Altium Total Support Brochure
Hi all,
I have been thinking about the support issue, and we can fix
At 10:58 PM 12/5/2001 -0500, Abd ulRahman Lomax wrote:
Actually, indefinite support is, in my experience, the exception rather
than the rule. We are all using one of the Microsoft operating systems. As
I recall, free support for that is limited to a few months from first
contact. My wife's
Support [mailto:[EMAIL PROTECTED]]
Sent: Thursday, December 06, 2001 7:55 AM
To: Protel EDA Forum
Subject: Re: [PEDA] Altium Total Support Brochure
Thanks for the link. The only problem I see with this archive website is
that it has too visible a presence. If Altium told them to get rid of any
]
Sent: Friday, December 07, 2001 3:08 AM
Subject: Re: [PEDA] Altium Total Support Brochure
Sorry to reply to my own post, but I am just emphasizing the need to
independently archive the Protel service packs. As a test, I just tried
to
fetch them from the archive site http://www.archive.org
- Original Message -
From: Gordon Price [EMAIL PROTECTED]
To: 'Protel EDA Forum' [EMAIL PROTECTED]
Sent: Friday, December 07, 2001 1:48 AM
Subject: Re: [PEDA] Altium Total Support Brochure
Kathy,
You said
]
Sent: Friday, December 07, 2001 3:08 AM
Subject: Re: [PEDA] Altium Total Support Brochure
Sorry to reply to my own post, but I am just emphasizing the need to
independently archive the Protel service packs. As a test, I just tried
to
fetch them from the archive site http://www.archive.org
Frank wrote:
...Very, very few companies make you pay for service packs,
although I really have no idea what the CAD industry does in this
department. Your above mentioned company sure doesn't. Imagine the
backlash if they did!
I don't have a problem paying for support, I dont
At 03:13 PM 12/5/2001 -0500, Brian Guralnick wrote:
Usually when I purchase any software, or hardware, from any other
vendor, I can
get support for free almost indefinitely without having to renew some sort of
membership.
Actually, indefinite support is, in my experience, the exception
At 03:51 PM 12/5/2001 -0500, Bagotronix Tech Support wrote:
I think that free support should be maintained for old products forever, as
long as there is no cost associated with maintaining that free support.
No cost support is possible. It consists of downloadable service packs
for the
will emerge...
Best regards,
Ivan Baggett
Bagotronix Inc.
website: www.bagotronix.com
- Original Message -
From: Abd ulRahman Lomax [EMAIL PROTECTED]
To: Protel EDA Forum [EMAIL PROTECTED]
Sent: Wednesday, December 05, 2001 11:09 PM
Subject: Re: [PEDA] Altium Total Support Brochure
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