if you're still having problems.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
Jeffry C. Nichols wrote:
I recently added another client to the backups. Using AppleShare I
loaded the 4.2 client software onto the Macintosh
Retrospect's capabilities...
I'll be sure to flag this suggestion, though.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050 [EMAIL PROTECTED]
Michael Gaines wrote:
At 8:34 AM -0800 12/17/1999, Matthew Tevenan wrote:
Reply to: RE: using large hard disk
.
For removable disk drives, Retrospect relies on the drivers that are
allowing the drive to be seen by the system.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: "Thone, Bradley A (Swbt)" [EMAIL PROTECTED]
Reply-
Hi Steve,
Eric Ullman sent the following e-mail out a while ago. I think it's worth
sending out again.
Long story short, with Multiple Users on, Retrospect and Retrospect Express
will not automatically launch, no matter what user you're logged in as.
Regards,
Matthew Tevenan
Technical Support
.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Erling Johansen [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Tue, 11 Jan 2000 18:12:42 +0100
To: [EMAIL PROTECTED]
Subject: Operations log entry
1.9) will be able to back up to the
Onstream Echo 30 GB.
Please call us directly if you have any further questions.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Victor Orly [EMAIL PROTECTED]
Reply-To: "retro
Jane,
The Yamaha 6416 is indeed no longer supported. That it still appears in the
Mac supported devices list seems to be an oversight. I'll make sure the
proper people are notified.
Even the latest Yamaha firmware, 1.0c, has this problem.
Regards,
Matthew Tevenan
Technical Support Specialist
isk First Aid, Apple Drive
Setup's "Test Disk" function (or the corresponding function of whatever
formatting utility you use), plus either Norton Utilities or Tech Tool Pro.
I'm positive one or more of these will find a major problem.
If you get no luck with these, please call us direct
will most likely be changed in future versions of Retrospect
Express as well.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Florent ADRIEN [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Thu,
Garret,
Running a client on an AppleShare IP server should go fine. Check out
"Working with Mac OS File Servers" on p. 161 of the Retrospect 4.2 User's
Guide.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From:
From: Steve Axthelm [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Thu, 10 Feb 2000 10:59:35 -0800
To: "retro-talk" [EMAIL PROTECTED]
Subject: Re: Error -36 on PSD files written by Painter?
Matthew,
Thanks for the reply.
Error -36, in my experience, has always
to this error. Run your
drive formatting utility's disk-testing function. If it's an Apple-formatted
drive, that's Drive Setup. Choose Test Disk from the Function menu. What
happens?
If you're still having problems, call us directly.
Matthew Tevenan
Technical Support Specialist
Dantz Development
Adam's right--St. Bernard's Open File Manager may be an option for some.
However, Open File Manager only works with Retrospect 5.0 for Windows, not
Retrospect 4.2 for Macintosh.
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From
hoping to receive a resolution to
this soon!
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Moe Rubenzahl [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Sat, 12 Feb 2000 21:03:24 -0800
To:
, and we're open Monday through Thursday 9 to
4 Pacific Time, Friday 9 to 2:30.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Dean Brissinger [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: S
Manager.
If you're still having problems, feel free to call us directly.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Dean Brissinger [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Sun, 1
Oh, also:
If anyone's running an older version of the Windows client (pre-5.0), you
want to make sure the Registry Backup Manager is v1.3. Older versions of the
RBM didn't have as good error reporting as the latest version, and also had
problems backing up the default user.
Matthew Tevenan
the Change
button in the Access tab of each client's Properties window), I'm unsure as
to whether and/or when this will be introduced into Retrospect Mac.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Ryan La Riviere [EMAIL
for them in
BOTH the default multicast and in the defined subnets. Basically no more
configuring is required, except adding those new subnets.
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Matthew Tevenan [EMAIL PROTECTED]
Reply
backup set.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: ian [EMAIL PROTECTED]
Organization: Ian Piper at home
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Wed, 16 Feb 2000 23:44:51 +
To: retro-talk
is, though, I expect we'll have a way for you to make a "hot"
Exchange server "cold" just for backup, then start it up again when it's
finished. Stay tuned...
Matthew
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
as it does
automatically. There must be something else going on here. I suggest a QA
session with a Dantz tech. I suspect that will clear this up. Please call
us.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: "Benja
ions about a specific device, please feel free to call.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: [EMAIL PROTECTED] (Mark K. Stowe)
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Fri, 3 Mar 2000 09:06:21 -
them during the day (unless it's been 99 days since this script last backed
them up).
For more details on this, see p. 133 of both the Retrospect 4.2 and 5.0
User's Guides, under "Strategy 7On-Demand Backup Server."
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz D
.
Does this sound like what's happening in your situation?
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Scott Ponzani [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Sat, 11 Mar 2000 13:27:30 +0900
To:
Eric,
Retrospect Macintosh does not yet support the Plextor PX-W8432Ti (I think
this is what you're referring to; there's no such thing as an 843Ti) as a
FireWire device. We'd like to in the future, though. Unfortunately I don't
have any approximate date of support...
Matthew Tevenan
Technical
CD. Then, apply the updater again. If
it still doesn't work, try downloading the updater again.
If you have further questions, please call us directly.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Arnold Hauser [EMAIL
on setting up these external scripts.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: "Kraut, David" [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Thu, 23 Mar 2000 13:33:12 -0500
To
ml
Please contact Dantz Technical Support at 925.253.3050 or
[EMAIL PROTECTED] with any questions or problems. If you have questions
about the Yamaha firmware update, please contact Yamaha directly at
[EMAIL PROTECTED]
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development C
Pro Server. You could
schedule it to happen before the time the script starts, then have it start
it up again afterwards.
Pick up most any basic AppleScripting book for tips on how to do this.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL
to implement what you're talking about, but at this
time we're not quite there yet.
Finally, the statistics you speak of are not something Retrospect is capable
of right now, but, again, are something we'd like to implement in the
future.
Thanks again for your suggestions.
Regards,
Matthew Tevenan
Bob,
For Mac support for this drive, you need the special driver update available
to anyone who wants it and who sends an e-mail to [EMAIL PROTECTED]
I'll send it to you off-list.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED
.dantz.com/index.php3?SCREEN=tn306
Errors 203 and 206 are similar, and the troubleshooting I'd recommend is
identical.
Or call us directly to speak with a tech about troubleshooting this.
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
Bad backup set header errors indicate Retrospect encountered a missing or
damaged file header, which contains information such as the file's name and
size.
We troubleshoot these as we do any other hardware-related error, by trying
to pinpoint the source. The first place to look is the media
except for the backup device to
isolate the problem to see if it's specific to the backup device or with
other SCSI devices.
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Radu-Dan Sabau [EMAIL PROTECTED]
Reply-To: "retro
Oliver,
It will most likely be the next version of Retrospect for Macintosh that is
localized into other languages (including German). Stay tuned to the Dantz
website. We're working hard on this version and it's coming soon.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz
.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: [EMAIL PROTECTED] (Retrospect)
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Wed, 31 May 2000 13:17:50 -0400
To: [EMAIL PROTECTED]
Subject: List Archives?
r did have the 4.x manual it's long gone
now...
Regards,
Ed Hintz
Geek Guy
[EMAIL PROTECTED]
------
From: Matthew Tevenan [EMAIL PROTECTED]
To: retro-talk [EMAIL PROTECTED]
Subject: Re: Notification of when a tape is full
Date: Fri, Jun 2, 2000, 10:06 AM
Derek,
This is
clients through Retrospect for Mac. Details
on the RBM are in the Retrospect User's Guide.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: "Mike Lipton" [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL P
possible, however. I've included your suggestion.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Mon, 19 Jun 2000 22:45:48 GMT
To: "ret
Sorry for the confusion on my part, everyone. Here is the direct link to
download the Lotus Domino server external script. NO editing is required, as
I suggested in my last post:
http://www.dantz.com/index.php3?SCREEN=external_scripts
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz
ppleScript and click the Add Item button and then the Apply button. Now
every time you switch to this location, the AppleScript will automatically
run and turn the Client off and then on, forcing the Retrospect Client to
connect to the network.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz D
we can help you troubleshoot it.
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Fri, 23 Jun 2000 18:49:28 EDT
To: [EMAIL PROTECTED]
Subject: Re: ons
Jeffry,
You're probably running Retrospect 4.2. In that case, the help file is not
required. It's for Retrospect 4.1. Download the new html help folder at
ftp.dantz.com/pub/info/retrospect_docs.hqx
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
modify date and time, and
label.
PC files:
name, size, modify date and time, file system.
Therefore if the A1 files are identical in all of the ways listed above,
there should only be one in your backup set if matching is set to its
defaults.
Matthew Tevenan
Technical Support Specialis
and it
works great.
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Jon Gardner [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Thu, 29 Jun 2000 09:38:32 -0500
To: retro-talk [EMAIL PROTECTED]
Subject: Re:
different and will be copied. You can get info/properties on any file in
a Browser, so if there are specific files you think Retrospect should not
want to copy, take a closer look...
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Dean Brissin
with the 4.0 client.
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: "Edmund A. Hintz" [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Thu, 29 Jun 2000 13:00:19 -0700
To: "retro-talk"
ministered at the server.
I've logged your suggestion.
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Luke Jaeger [EMAIL PROTECTED]
Organization: Disney Magazine Publishing
Reply-To: "retro-talk" [EMAIL PROTECTED]
Da
every hour--stability and ease of troubleshooting, not arrogance. Unless you
want to back up your client through your modem connection (which is not
recommended) simply set up your Mac to disable the client control panel
whenever you're on the road.
OK, back to the weekend,
Matthew Tevenan
Technica
Nicholas,
As you say, this should work. Retrospect should be able to back up a server
mounted on your desktop, emulating AppleShare. Different server software
packages do AppleShare emulation in varied ways, so we can only say for sure
that true AppleShare and NT Services for Mac will definitely
Jay,
Feel free to install client software on Macs on your network. You can log in
up to 100 clients (PC or Mac) with the trial version of Retrospect Backup.
PCMacLAN is NOT required as long as all clients have been configured for
TCP/IP.
Regards,
Matthew Tevenan
Technical Support Specialist
the Catalog option group, then
uncheck "Save source Snapshots..."
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Julia Frizzell [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Thu,
,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Jeff Johnson [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Mon, 17 Jul 2000 09:46:18 -0400
To: retro-talk [EMAIL PROTECTED]
Subject: Re: verify media
that larger than 2 GB
file backup sets were tested thoroughly and do work correctly. I'd estimate
they were the number one customer suggestion of recent memory, so we knew
they'd better! If you're still having trouble, please e-mail
[EMAIL PROTECTED]
Matthew Tevenan
Technical Support Specialist
.
If you have further problems, please call tech support directly. Our number
is 925.253.3050, and we're open Monday through Thursday 9 to 4 Pacific Time,
Friday 9 to 2:30.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: "
Toby,
Something is causing the system to think your mouse button has been held
down on startup. That's actually where the client gets this information,
which will prevent it from loading. I'm not sure why reinstalling the client
would solve this, since it shouldn't, so keep an eye on these
Ben,
New Media backups! That's what they're for. From the Retrospect User's
Guide:
When Retrospect performs a new media backup, it makes a new backup set (with
a name similar to the old one) using a new or erased CD, disk, or tape or a
new directory for an Internet backup set. This allows the
The AppleShare lockout feature only works when Retrospect is running on the
AppleShare server. It will not lock out users when backing up AppleShare
servers remotely.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From
Uninstall the Ethernet card you do not want the client to use.
Restart. Check that the client is binding to the right adapter. Reinstall
the removed card. Make sure the Retrospect client is still binding to the
correct card.
3.Try putting the desired Ethernet card into a different slot in the
Date/time, data
size, data offset, resource offset...? Depending on what it was, this could
be a trivial or extremely serious problem!
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: "Michael Scheurer" [EMA
in Windows. You will want to make sure you've
updated to the latest version of both the Orb driver and Retrospect, though.
Feel free to give tech support a call if you still have trouble after trying
this again.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
been updated (it will still
have the old client version loaded) even before it is rebooted. Once you
reboot the client, it will be running the updated client.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: sam edwards
installed on the machine you're backing up, and that that software is
preventing you from accessing a protected area of the hard drive. Check to
see if there is any software running on that machine fitting this
description and try disabling it.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz
Pacific Time, Friday 9 to 2:30.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Eric Prentice [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Sun, 06 Aug 2000 05:55:16 -0700
To: retro-t
Retrospect will stop with an error when it runs out of room.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Michael Gaines [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Fri, 4 Aug
Guide, p. 209, under Mac OS System Software Issues, for help with extensions troubleshooting. You could also consider a third-party package like Conflict Catcher, but the old-fashioned manual way should be adequate.
Of course, if you have questions, please call us.
Matthew Tevenan
Technical Support
into the
Retrospect Program Files directory).
Try a different tape in your drive.
Try the drive connected to a different PC with a different card.
If these don't help, please call us.
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED
it works with lower
data rates over the network combined with the parallel port.
If you have further questions, please call us directly.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Matthew Tevenan [EMAIL PROTECTED]
Reply
We will not be supporting any parallel port drives. Consult our
compatibility list at
http://www.dantz.com/index.php3?SCREEN=compatibility_list
for more information on supported drives.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL
70 matches
Mail list logo