RE: Retro didn't ask for license number?

1999-12-16 Thread Matthew Tevenan
if you're still having problems. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] Jeffry C. Nichols wrote: I recently added another client to the backups. Using AppleShare I loaded the 4.2 client software onto the Macintosh

RE: using large hard disk as backup desitination

1999-12-20 Thread Matthew Tevenan
Retrospect's capabilities... I'll be sure to flag this suggestion, though. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] Michael Gaines wrote: At 8:34 AM -0800 12/17/1999, Matthew Tevenan wrote: Reply to: RE: using large hard disk

Re: retro for a small windows set-up

1999-12-28 Thread Matthew Tevenan
. For removable disk drives, Retrospect relies on the drivers that are allowing the drive to be seen by the system. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Thone, Bradley A (Swbt)" [EMAIL PROTECTED] Reply-

Re: Does anybody get Retro 4.2 to autolaunch the app inmultiple users in Mac OS 9.0?

1999-12-30 Thread Matthew Tevenan
Hi Steve, Eric Ullman sent the following e-mail out a while ago. I think it's worth sending out again. Long story short, with Multiple Users on, Retrospect and Retrospect Express will not automatically launch, no matter what user you're logged in as. Regards, Matthew Tevenan Technical Support

Re: Operations log entry

2000-01-11 Thread Matthew Tevenan
. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Erling Johansen [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 11 Jan 2000 18:12:42 +0100 To: [EMAIL PROTECTED] Subject: Operations log entry

Re: Retrospect 5.0 PC w/ OnStream

2000-01-24 Thread Matthew Tevenan
1.9) will be able to back up to the Onstream Echo 30 GB. Please call us directly if you have any further questions. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Victor Orly [EMAIL PROTECTED] Reply-To: "retro

Re: 6416 Yamaha again :-(

2000-01-27 Thread Matthew Tevenan
Jane, The Yamaha 6416 is indeed no longer supported. That it still appears in the Mac supported devices list seems to be an oversight. I'll make sure the proper people are notified. Even the latest Yamaha firmware, 1.0c, has this problem. Regards, Matthew Tevenan Technical Support Specialist

Re: volume trashed

2000-02-02 Thread Matthew Tevenan
isk First Aid, Apple Drive Setup's "Test Disk" function (or the corresponding function of whatever formatting utility you use), plus either Norton Utilities or Tech Tool Pro. I'm positive one or more of these will find a major problem. If you get no luck with these, please call us direct

Re: Making of a boot CD with Retrospect Express

2000-02-03 Thread Matthew Tevenan
will most likely be changed in future versions of Retrospect Express as well. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Florent ADRIEN [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu,

Re: ASIP 6.3.3

2000-02-04 Thread Matthew Tevenan
Garret, Running a client on an AppleShare IP server should go fine. Check out "Working with Mac OS File Servers" on p. 161 of the Retrospect 4.2 User's Guide. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From:

Re: Error -36 on PSD files written by Painter?

2000-02-10 Thread Matthew Tevenan
From: Steve Axthelm [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Feb 2000 10:59:35 -0800 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: Error -36 on PSD files written by Painter? Matthew, Thanks for the reply. Error -36, in my experience, has always

Re: Error -36 on PSD files written by Painter?

2000-02-10 Thread Matthew Tevenan
to this error. Run your drive formatting utility's disk-testing function. If it's an Apple-formatted drive, that's Drive Setup. Choose Test Disk from the Function menu. What happens? If you're still having problems, call us directly. Matthew Tevenan Technical Support Specialist Dantz Development

Re: Backing up FileMaker Pro 5 on a PC

2000-02-25 Thread Matthew Tevenan
Adam's right--St. Bernard's Open File Manager may be an option for some. However, Open File Manager only works with Retrospect 5.0 for Windows, not Retrospect 4.2 for Macintosh. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From

Re: Retrospect and Yamaha 6416S CD-RW drive

2000-02-14 Thread Matthew Tevenan
hoping to receive a resolution to this soon! Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Moe Rubenzahl [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sat, 12 Feb 2000 21:03:24 -0800 To:

Re: Win Retrospect Licenses?

2000-02-14 Thread Matthew Tevenan
, and we're open Monday through Thursday 9 to 4 Pacific Time, Friday 9 to 2:30. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Dean Brissinger [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: S

Re: Troubleshooting Regcopy

2000-02-14 Thread Matthew Tevenan
Manager. If you're still having problems, feel free to call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Dean Brissinger [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sun, 1

Re: Troubleshooting Regcopy

2000-02-14 Thread Matthew Tevenan
Oh, also: If anyone's running an older version of the Windows client (pre-5.0), you want to make sure the Registry Backup Manager is v1.3. Older versions of the RBM didn't have as good error reporting as the latest version, and also had problems backing up the default user. Matthew Tevenan

Re: DHCP

2000-02-14 Thread Matthew Tevenan
the Change button in the Access tab of each client's Properties window), I'm unsure as to whether and/or when this will be introduced into Retrospect Mac. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Ryan La Riviere [EMAIL

Re: DHCP

2000-02-14 Thread Matthew Tevenan
for them in BOTH the default multicast and in the defined subnets. Basically no more configuring is required, except adding those new subnets. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Matthew Tevenan [EMAIL PROTECTED] Reply

Re: Backup hangs

2000-02-16 Thread Matthew Tevenan
backup set. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: ian [EMAIL PROTECTED] Organization: Ian Piper at home Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 16 Feb 2000 23:44:51 + To: retro-talk

Re: Retrospect and Microsoft Exchange

2000-03-08 Thread Matthew Tevenan
is, though, I expect we'll have a way for you to make a "hot" Exchange server "cold" just for backup, then start it up again when it's finished. Stay tuned... Matthew Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED]

Re: Windows clients not responding after a time

2000-03-08 Thread Matthew Tevenan
as it does automatically. There must be something else going on here. I suggest a QA session with a Dantz tech. I suspect that will clear this up. Please call us. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Benja

Re: seeking RetroToast compatible CDRW for Mac

2000-03-03 Thread Matthew Tevenan
ions about a specific device, please feel free to call. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: [EMAIL PROTECTED] (Mark K. Stowe) Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 3 Mar 2000 09:06:21 -

Re: Client initiated backup

2000-03-10 Thread Matthew Tevenan
them during the day (unless it's been 99 days since this script last backed them up). For more details on this, see p. 133 of both the Retrospect 4.2 and 5.0 User's Guides, under "Strategy 7‹On-Demand Backup Server." Regards, Matthew Tevenan Technical Support Specialist Dantz D

Re: Client initiated backup

2000-03-10 Thread Matthew Tevenan
. Does this sound like what's happening in your situation? Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Scott Ponzani [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sat, 11 Mar 2000 13:27:30 +0900 To:

Re: CD-RW

2000-03-13 Thread Matthew Tevenan
Eric, Retrospect Macintosh does not yet support the Plextor PX-W8432Ti (I think this is what you're referring to; there's no such thing as an 843Ti) as a FireWire device. We'd like to in the future, though. Unfortunately I don't have any approximate date of support... Matthew Tevenan Technical

Re: Update Retro Express Problem

2000-03-22 Thread Matthew Tevenan
CD. Then, apply the updater again. If it still doesn't work, try downloading the updater again. If you have further questions, please call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Arnold Hauser [EMAIL

Re: Exchange and SQL Database backup?

2000-03-23 Thread Matthew Tevenan
on setting up these external scripts. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Kraut, David" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 23 Mar 2000 13:33:12 -0500 To

Retrospect Mac and Yamaha CRW8424

2000-03-29 Thread Matthew Tevenan
ml Please contact Dantz Technical Support at 925.253.3050 or [EMAIL PROTECTED] with any questions or problems. If you have questions about the Yamaha firmware update, please contact Yamaha directly at [EMAIL PROTECTED] Regards, Matthew Tevenan Technical Support Specialist Dantz Development C

Re: New to Rertospect and AppleScript question

2000-04-14 Thread Matthew Tevenan
Pro Server. You could schedule it to happen before the time the script starts, then have it start it up again afterwards. Pick up most any basic AppleScripting book for tips on how to do this. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL

Re: How to determine actual capacity used on tape media?

2000-04-19 Thread Matthew Tevenan
to implement what you're talking about, but at this time we're not quite there yet. Finally, the statistics you speak of are not something Retrospect is capable of right now, but, again, are something we'd like to implement in the future. Thanks again for your suggestions. Regards, Matthew Tevenan

Re: CDRW 8424S Retrospect 4.2

2000-04-19 Thread Matthew Tevenan
Bob, For Mac support for this drive, you need the special driver update available to anyone who wants it and who sends an e-mail to [EMAIL PROTECTED] I'll send it to you off-list. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED

Error 203

2000-04-24 Thread Matthew Tevenan
.dantz.com/index.php3?SCREEN=tn306 Errors 203 and 206 are similar, and the troubleshooting I'd recommend is identical. Or call us directly to speak with a tech about troubleshooting this. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED]

Re: out of Sync

2000-05-09 Thread Matthew Tevenan
Bad backup set header errors indicate Retrospect encountered a missing or damaged file header, which contains information such as the file's name and size. We troubleshoot these as we do any other hardware-related error, by trying to pinpoint the source. The first place to look is the media

Re: No compare

2000-05-23 Thread Matthew Tevenan
except for the backup device to isolate the problem to see if it's specific to the backup device or with other SCSI devices. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Radu-Dan Sabau [EMAIL PROTECTED] Reply-To: "retro

Re: german update to 4.2

2000-05-23 Thread Matthew Tevenan
Oliver, It will most likely be the next version of Retrospect for Macintosh that is localized into other languages (including German). Stay tuned to the Dantz website. We're working hard on this version and it's coming soon. Regards, Matthew Tevenan Technical Support Specialist Dantz

Re: List Archives?

2000-05-31 Thread Matthew Tevenan
. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: [EMAIL PROTECTED] (Retrospect) Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 31 May 2000 13:17:50 -0400 To: [EMAIL PROTECTED] Subject: List Archives?

Re: Notification of when a tape is full

2000-06-06 Thread Matthew Tevenan
r did have the 4.x manual it's long gone now... Regards, Ed Hintz Geek Guy [EMAIL PROTECTED] ------ From: Matthew Tevenan [EMAIL PROTECTED] To: retro-talk [EMAIL PROTECTED] Subject: Re: Notification of when a tape is full Date: Fri, Jun 2, 2000, 10:06 AM Derek, This is

Re: restoring registry

2000-06-08 Thread Matthew Tevenan
clients through Retrospect for Mac. Details on the RBM are in the Retrospect User's Guide. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Mike Lipton" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL P

Re: FREE Retrospect Exchange Agent Announced

2000-06-19 Thread Matthew Tevenan
possible, however. I've included your suggestion. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 19 Jun 2000 22:45:48 GMT To: "ret

Re: FREE Retrospect Exchange Agent Announced

2000-06-19 Thread Matthew Tevenan
Sorry for the confusion on my part, everyone. Here is the direct link to download the Lotus Domino server external script. NO editing is required, as I suggested in my last post: http://www.dantz.com/index.php3?SCREEN=external_scripts Regards, Matthew Tevenan Technical Support Specialist Dantz

Re: Waiting for TCP/IP?

2000-06-23 Thread Matthew Tevenan
ppleScript and click the Add Item button and then the Apply button. Now every time you switch to this location, the AppleScript will automatically run and turn the Client off and then on, forcing the Retrospect Client to connect to the network. Regards, Matthew Tevenan Technical Support Specialist Dantz D

Re: onstream deal??

2000-06-23 Thread Matthew Tevenan
we can help you troubleshoot it. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 23 Jun 2000 18:49:28 EDT To: [EMAIL PROTECTED] Subject: Re: ons

Re: simple question/problem

2000-06-28 Thread Matthew Tevenan
Jeffry, You're probably running Retrospect 4.2. In that case, the help file is not required. It's for Retrospect 4.1. Download the new html help folder at ftp.dantz.com/pub/info/retrospect_docs.hqx Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation

Re: Ans: Storage space smarts + new?

2000-06-28 Thread Matthew Tevenan
modify date and time, and label. PC files: name, size, modify date and time, file system. Therefore if the A1 files are identical in all of the ways listed above, there should only be one in your backup set if matching is set to its defaults. Matthew Tevenan Technical Support Specialis

Re: Powerbook dials internet once an hour?

2000-06-29 Thread Matthew Tevenan
and it works great. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Jon Gardner [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 29 Jun 2000 09:38:32 -0500 To: retro-talk [EMAIL PROTECTED] Subject: Re:

Re: Storage space smarts

2000-06-29 Thread Matthew Tevenan
different and will be copied. You can get info/properties on any file in a Browser, so if there are specific files you think Retrospect should not want to copy, take a closer look... Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Dean Brissin

Re: Powerbook dials internet once an hour?

2000-06-29 Thread Matthew Tevenan
with the 4.0 client. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Edmund A. Hintz" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 29 Jun 2000 13:00:19 -0700 To: "retro-talk"

Re: Powerbook dials internet once an hour?

2000-06-30 Thread Matthew Tevenan
ministered at the server. I've logged your suggestion. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Luke Jaeger [EMAIL PROTECTED] Organization: Disney Magazine Publishing Reply-To: "retro-talk" [EMAIL PROTECTED] Da

Re: Powerbook dials internet once an hour?

2000-07-01 Thread Matthew Tevenan
every hour--stability and ease of troubleshooting, not arrogance. Unless you want to back up your client through your modem connection (which is not recommended) simply set up your Mac to disable the client control panel whenever you're on the road. OK, back to the weekend, Matthew Tevenan Technica

Re: Retrospect and Quantum Snap Server

2000-07-07 Thread Matthew Tevenan
Nicholas, As you say, this should work. Retrospect should be able to back up a server mounted on your desktop, emulating AppleShare. Different server software packages do AppleShare emulation in varied ways, so we can only say for sure that true AppleShare and NT Services for Mac will definitely

Re: Retrospect Demo

2000-07-11 Thread Matthew Tevenan
Jay, Feel free to install client software on Macs on your network. You can log in up to 100 clients (PC or Mac) with the trial version of Retrospect Backup. PCMacLAN is NOT required as long as all clients have been configured for TCP/IP. Regards, Matthew Tevenan Technical Support Specialist

Re: Odd error message

2000-07-13 Thread Matthew Tevenan
the Catalog option group, then uncheck "Save source Snapshots..." Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Julia Frizzell [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu,

Re: verify media

2000-07-17 Thread Matthew Tevenan
, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Jeff Johnson [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 17 Jul 2000 09:46:18 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: verify media

Re: 4.3 and the bleeding edge

2000-07-24 Thread Matthew Tevenan
that larger than 2 GB file backup sets were tested thoroughly and do work correctly. I'd estimate they were the number one customer suggestion of recent memory, so we knew they'd better! If you're still having trouble, please e-mail [EMAIL PROTECTED] Matthew Tevenan Technical Support Specialist

Re: Hardware Error

2000-07-25 Thread Matthew Tevenan
. If you have further problems, please call tech support directly. Our number is 925.253.3050, and we're open Monday through Thursday 9 to 4 Pacific Time, Friday 9 to 2:30. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "

Re: 541 errors

2000-07-26 Thread Matthew Tevenan
Toby, Something is causing the system to think your mouse button has been held down on startup. That's actually where the client gets this information, which will prevent it from loading. I'm not sure why reinstalling the client would solve this, since it shouldn't, so keep an eye on these

Re: Taking backups out of circulation

2000-07-27 Thread Matthew Tevenan
Ben, New Media backups! That's what they're for. From the Retrospect User's Guide: When Retrospect performs a new media backup, it makes a new backup set (with a name similar to the old one) using a new or erased CD, disk, or tape or a new directory for an Internet backup set. This allows the

Re: Scripting within Retrospect.

2000-07-28 Thread Matthew Tevenan
The AppleShare lockout feature only works when Retrospect is running on the AppleShare server. It will not lock out users when backing up AppleShare servers remotely. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From

Re: Stubbornly Invisible Client!

2000-07-28 Thread Matthew Tevenan
Uninstall the Ethernet card you do not want the client to use. Restart. Check that the client is binding to the right adapter. Reinstall the removed card. Make sure the Retrospect client is still binding to the correct card. 3.Try putting the desired Ethernet card into a different slot in the

Re: Micompare errors with 4.3

2000-07-30 Thread Matthew Tevenan
Date/time, data size, data offset, resource offset...? Depending on what it was, this could be a trivial or extremely serious problem! Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Michael Scheurer" [EMA

Re: Orb drive backups

2000-08-03 Thread Matthew Tevenan
in Windows. You will want to make sure you've updated to the latest version of both the Orb driver and Retrospect, though. Feel free to give tech support a call if you still have trouble after trying this again. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation

Re: 4.1 to 4.3

2000-08-04 Thread Matthew Tevenan
been updated (it will still have the old client version loaded) even before it is rebooted. Once you reboot the client, it will be running the updated client. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: sam edwards

Re: error -5000

2000-08-07 Thread Matthew Tevenan
installed on the machine you're backing up, and that that software is preventing you from accessing a protected area of the hard drive. Check to see if there is any software running on that machine fitting this description and try disabling it. Regards, Matthew Tevenan Technical Support Specialist Dantz

Re: error 100 (device rejected command).

2000-08-07 Thread Matthew Tevenan
Pacific Time, Friday 9 to 2:30. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Eric Prentice [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sun, 06 Aug 2000 05:55:16 -0700 To: retro-t

Re: Strange behavior when restoring to entire disk

2000-08-07 Thread Matthew Tevenan
Retrospect will stop with an error when it runs out of room. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Michael Gaines [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 4 Aug

Re: freezes in Mac while backing up....

2000-08-10 Thread Matthew Tevenan
Guide, p. 209, under Mac OS System Software Issues, for help with extensions troubleshooting. You could also consider a third-party package like Conflict Catcher, but the old-fashioned manual way should be adequate. Of course, if you have questions, please call us. Matthew Tevenan Technical Support

Re: NT Backup Failing

2000-08-10 Thread Matthew Tevenan
into the Retrospect Program Files directory). Try a different tape in your drive. Try the drive connected to a different PC with a different card. If these don't help, please call us. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED

Re: NT Backup Failing

2000-08-11 Thread Matthew Tevenan
it works with lower data rates over the network combined with the parallel port. If you have further questions, please call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Matthew Tevenan [EMAIL PROTECTED] Reply

Re: NT Backup Failing

2000-08-11 Thread Matthew Tevenan
We will not be supporting any parallel port drives. Consult our compatibility list at http://www.dantz.com/index.php3?SCREEN=compatibility_list for more information on supported drives. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL