put of 'httpd
-V' for the 'Server MPM' line. It should be prefork and you should tune the
configuration of that to use less resources if not already done.
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.internap.com<http://www.internap.com>
sends the digest emails?
Hi Martin,
Does /usr/sbin/rt-email-digest actually not exist or does the interpreter on
the first line of /usr/sbin/rt-email-digest not exist? Is your RT installation
in /opt/rt4/ or something?
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧
Oh, also. To remove a ticket properly (do not attempt to edit the database)
you use rt-shredder.
Example:
rt-shredder --plugin 'Tickets=query,id = '
There's also a web UI within RT:
https://rt-wiki.bestpractical.com/wiki/Shredder#WebUI
On Jan 25, 2017, at 1:24 PM, Landon Stewar
www.prg.com<http://www.prg.com/>
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.internap.com<http://www.internap.com>
Have you tried
whitelisting senders in amavisd?
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.internap.com<http://www.internap.com>
AME=xenial
DISTRIB_DESCRIPTION="Ubuntu 16.04.1 LTS"
root@sbs-help:~# perl --version
This is perl 5, version 22, subversion 1 (v5.22.1) built for
x86_64-linux-gnu-thread-multi
(with 58 registered patches, see perl -V for more detail)
Thank you!
--
Best regards,
Steve
--
Landon Stewa
All date/time values stored by MySQL are GMT. One must convert them to GMT
before storage and convert them to the user's timezone when displaying them.
RT is aware of this and already takes care of it assuming your time zone
settings are correct on the server.
--
Landon Stewart
Lead Analyst -
and make
sure it works before you potentially interrupt the flow of business in
production.
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.internap.com<http://www.internap.com>
-
R
can't be the first to use my own database name, username, and password who
needs this tool to run.
/opt/rt4/sbin/rt-setup-fulltext-index --dba root --dba-password secret
Source: https://docs.bestpractical.com/rt/4.2.12/full_text_indexing.html
--
Landon Stewart
Lead Analyst - Abu
:353)
[16980] [Mon Oct 17 16:03:55 2016] [debug]: Skipping Scrip #74 because it isn't
applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:353)
[16980] [Mon Oct 17 16:03:55 2016] [debug]: Skipping Scrip #78 because it isn't
applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:353)
--
Landon St
admincclist = $self->TicketObj->AdminCc;
#$admincclist->AddMember($groupObj->Id);
#This doesn't work...
my ($status, $message) = $self->TicketObj->AddWatcher(
Type=> "Customer",
PrincipalId => $groupObj->Id
);
RT->Logger->warning("AddWatc
As far as I know the ~user/.rtrc file is good for both rt-crontool and the rt
utility itself. I've cc'd the list in case anyone has any more info or
corrections.
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@int
-email-dashboards create a file
called '.rtrc'.
That file should contain:
server
user root
passwd
Example:
# cat ~root/.rtrc
server http://localhost/rt
user root
passwd ohsupaihai7moR1
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@inte
abase, and back again;
users can override this. It should be set to a timezone recognized
by your server.
eg:
Set($Timezone, "US/Eastern");
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www
ton and it lights up while you do it but I don't know if that works on
Windows and I don't know if it's the same in all browsers.
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.internap.co
tion such as passwords or ticket content.
* Turns off caching of callbacks; this enables additional callbacks to be
added while the server is running.
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.i
sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - Q1 2017
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.internap.com<http://www.internap.com>
-
RT 4.
sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - Q1 2017
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.internap.com<http://www.internap.com>
-
RT 4.
} elsif ($self->TransactionObj->Type eq 'Comment') {
# something else
} else {
# Not a Comment or Correspond transaction
}
}
Or something that actually does exactly what your pseudocode does:
{ $self->TransactionObj->Type }
I have found these very helpful in the pas
icket site.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com<mailto:ah...@autodist.com>
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
--
Landon Stewart
Lead Analy
r->id } )
)
{
( $status, $msg ) =
$reminder->SetOwner(
$args->{ 'Reminder-Owner-' . $reminder->id }, "Force" );
push @subresults, $msg;
}
--
Landon Stewart
Lead
OH! I should mention that code stanza below is taken from the rt-4.4.1.tar.gz
since I don't have 4.4.1 installed.
On Oct 25, 2016, at 2:29 PM, Landon Stewart
mailto:lstew...@internap.com>> wrote:
I think it has something to do with the reminders if that helps. The following
if(
On Oct 17, 2016, at 11:52 AM, Landon Stewart
mailto:lstew...@internap.com>> wrote:
Hello,
This morning my team could not see the ticket history on tickets. I changed
the $ShowHistory setting to 'always' and this fixed that particular issue.
Then I noticed that the menus a
also like to delay the ticket history like it was before too
but I suspect that these issues are related (javascript issues).
From my browser's developer console:
[cid:C0C704A7-5798-43D0-A14D-A9B693CE1756@corp.iweb.com]
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧
On Oct 4, 2016, at 2:09 PM, Anthony Nguyen-Duong
mailto:ant...@hotmail.com>> wrote:
Hi Landon,
Thanks for the reply.
In your implementation, what kind of charts can you make with those CFs?
We classify our tickets by subject matter so the chart I'm seeing is basically
grouped b
(read the current
CF value, add 1, delete the old CF value, record the new CF value). The net
effect was that the CFs were updated only when it was necessary. This is a
much more efficient way to do it.
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@inter
limit it's use to certain groups and change the Queue, Owner, Status, Custom
Fields, etc with it by replying to tickets with certain content at the top of
the reply.
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@inte
ill be processed.
Here a simple content:
content=
id: ticket/new
Subject: Test '\+'
Queue: General
You should urlencode that text:
$ perl -e 'use URL::Encode qw/url_encode_utf8/; print url_encode_utf8("Test
+");'
Test+%2B
The + here is the space, the %2B is the plus sign
On Sep 12, 2016, at 2:51 PM, Pavneet Arora
mailto:pavneet_ar...@waroc.com>> wrote:
This is the error that I am getting on the command line. If anyone has any
insights, I would be most grateful before I dive into the switch to mod_fcgid
with apache2 tonight:
# /opt/rt4/sbin/rt-server.fcgi -pr
On Sep 12, 2016, at 12:39 PM, Alex Hall
mailto:ah...@autodist.com>> wrote:
When I issue the command you suggested:
Can't open perl script: no such file or directory
Something seems very off about the Perl installation on this server, given that
all the dependencies it can't get seem to be the P
I would personally avoid editing the database manually. Instead I would simply
stop new mail from coming in from users/staff and disable the Scrip that would
send the notification until the import is done.
On Sep 12, 2016, at 9:08 AM, Tim Gustafson wrote:
>
> We just finished importing around
> On Sep 12, 2016, at 12:32 PM, Landon Stewart wrote:
>
> I would not use the repo version even without familiarity with Linux - it
> would make things actually more difficult later. I would follow the
> instructions exactly as they are written by BestPractical from the .tar
I would not use the repo version even without familiarity with Linux - it would
make things actually more difficult later. I would follow the instructions
exactly as they are written by BestPractical from the .tar.gz on their site.
One thing you can do to make life a little easier before doing
RT4.0 I do not know perl enough to
write my own script. So hopefully there is something out there that works and
can be shared.
Regards
Brian
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
mat the csv anyway as desired but importing as email will make me the
requester for every ticket?
From: Landon Stewart [mailto:lstew...@internap.com]
Sent: Friday, September 9, 2016 2:38 PM
To: Dunbar, Brian
Cc: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>
Subject: Re
Can you
use != instead? eg. CF.{cfname} != 'EPIC'. I wonder if you have the same
problem using != instead but yeah it does sound like a bug to me. I did notice
that you had strange quotations again though but I trust you are just using
regular single quotes in actuality.
CF.{11} NOT L
tream server
capabilities. Note also that this option may be removed and forced
enabled in a future fetchmail version. See also: --idfile.
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.intern
on my screen the single quotes around
the word Epic are different than the other words that have single quotes.
'development'
vs
‘Epic’
[cid:B1747A7F-2B3B-409D-9B0F-63C79811C7FC@telus]
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@
eg:
# su postgres
$ pg_dump rtdb -> /tmp/rtdb-backup
OOPS
# su postgres
$ pg_dump rtdb > /tmp/rtdb-backup
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.internap.com<http://www.internap.com
es instead of just get the
permissions of postgres. If that doesn't work because it doesn't have a shell
try sudo but ultimately you need to be in a place you can write to while having
the permissions of postgres or specify the location in the redirect.
eg:
# su postgres
$ pg_dump rtdb
sounds like you just need to recreate the global Scrip that does this:
[cid:83379900-285D-4257-B334-5A7854A16D06@corp.iweb.com]
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.internap.com<http://w
7; => 'UserAccountControl:1.2.840.113556.1.4.803:=2',
'group' => 'RTIR_WEB_SC_ACCESS',
'group_scope' => 'sub',
'group_attr' =>
'memberOf:1.2.840.113556.1.4.1941:=CN=RTIR_WEB_SC_ACCESS',
'
On Jul 15, 2016, at 10:41 AM, yugi
mailto:uriboxmob...@gmail.com>> wrote:
That one i tried already
Are the emails that are not being CC'd or BCC'd coming into RT via email or are
they being composed and sent from the RT interface?
--
Landon Stewart
Lead Analyst - Ab
al/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:517)
[28280] [Thu Jul 14 19:12:14 2016] [debug]: Trying external auth service:
My_LDAP
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:153)
[28280] [Thu Jul 14 19:14:14 2016] [debug]: LDAP Search
h when using Request
Tracker and mod_fcgid apache does not find any of the modules.
Are you running 'make fixdeps' as root privileges?
Landon Stewart : lstew...@iweb.com<mailto:lstew...@iweb.com>
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des
Just an FYI, it might simplify things in the future if you access things as
directly as possible. Some prefer to do this, some don't I guess.
For Example - instead of:
my $ticket = $self->TicketObj; $ticket->SetOwner($value)
You might do:
$self->TicketObj->SetOwner($value)
Or even:
$self->Tick
In my opinion this would best be done with Constituencies but using a plugin
for RT called RTIR.
https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html
On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera
wrote:
>
> Hi All, hope some one can give me some insight to below or refer to a UT
e you are enclosing the whole command in
double quotes.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed with OpenPGP using GPGMail
is a newly created queue it could be that everyone simply doesn't
have permission to create tickets in the new queue. Hard to say without more
information.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed with OpenPGP using GPGMail
r logging is done through syslog while running
in daemon mode. Note that
fetchmail may automatically enable this option depending on upstream
server capabilities. Note
also that this option may be removed and forced enabled in a future
fetchmail version. See also:
Do you have a ton of users or some other CF with a lot of possible values that
are only available (list in drop-down or an autocomplete field) to the RT super
user?
> On May 20, 2015, at 3:13 PM, "k...@rice.edu" wrote:
>
> Hi RT community,
>
> I am testing the performance. When I pull up
>
>
's generally how it's done. If you
want to use an external POP3 account you can use fetchmail or getmail to
download the mail and pipe each message to rt-mailgate but all mail to the From
address needs to pipe to rt-mailgate somehow so that all replies are fed to RT.
Landon Stewar
d you check in /var/log/* or?
Usually the log for RT can be found in /opt/rt4/var/log/rt.log but your
installation might be different.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888
g to do. Just an idea that might help...
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed with OpenPGP using GPGMail
rs using the bin/rt utility?
Example:
/opt/rt4/bin/rt create -t users add Name=userName
EmailAddress=em...@address.com Password=password
More information can be found here:
http://requesttracker.wikia.com/wiki/CLI
<http://requesttracker.wikia.com/wiki/CLI>
Landon Stewart : lstew...@iweb.co
I could be wrong but it looks like it adds a queue called "RTAnnounce" and then
a Custom Field for that queue called 'Announcement Groups'.
Does this mysql query return an record from the Queues table?
SELECT * FROM Queues WHERE Name = 'RTAnnounce';
Landon St
e did that or if I still
> need to. I see in the docs that running the initdb step more than once can
> be a bad thing. How can I tell if initdb has already been run?
I would check the Makefile to see what initdb actually does and then check the
database to see if it was done.
Landon Ste
27;) if
$response->is_success;
RT::Logger->info("Ticket ".$self->TicketObj->id." ".$response->message);
return $status;
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed with OpenPGP using GPGMail
t it's supposed to do and then redirect back to the referrer
(the display page in RT). Be sure to protect the page on the virtualhost
somehow so it's not available to someone who should not see/use it.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécial
27;t know. I checked mine (4.2.9) and it's
not available, only date fields that you are probably already seeing listed as
well.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-49
rt of the query so the queue specific CFs are loaded. Once that
is done you click "Chart" on the upper right. You can then use the dropdown
for "Show chart grouped by" to select any field including custom fields.
In 4.2 however you can graph by multiple custom fields a
7;s no way I'll have to abandon the use of
RT::Action::CreateTickets and write a custom action module more similar to the
example code I found.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb
to be recorded in the ticket history that way it would trigger scrips
such as the "On Queue Change" one you have that works when using the GUI.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed with OpenPGP using GPGMail
sers}'
Also to see what you are looking at in plain text you can visit the full URL
and then change RTIR/Search/Results.html to /Search/Build.html and then click
"Advanced" on the top right. The "Query" box will give you the plain text of
the search you are performing
By; # Default sort order
$Transactions->GotoFirstItem;
Also while searching for the OrderBy function I came across this which might
help you even more:
http://requesttracker.wikia.com/wiki/AddTicketHistoryToMail
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Manage
ment->GetHeader('Subject') ? "Subject:
".$attachment->GetHeader('Subject')."\n\n" : "";
# Include the content of the attachment
$content .= defined $attachment->OriginalContent ?
$attachment->OriginalContent : "&quo
Our "Nobody" user is ID #6 so I'd use that in the TicketSQL query as:
"Requestor.id = 6"
You can find out what your "Nobody" user's ID is (probably the same as ours):
1) Admin -> Users -> Select
2) Go to user: Nobody
3) click "Go!"
Lando
On Mar 10, 2015, at 3:28 AM, Christian Loos wrote:
>
> @Alex:
> CreateTickets support both, CustomField and CF keys [1].
>
> @Landon:
> Why don't you simply add this lines to you template, as you are using a
> static customfield list and don't want to add a
ed working perfectly.
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
> On Mar 10, 2015, at 12:15 AM, Landon Stewart wrote:
>
> Hello,
>
> It seems that one
On Mar 10, 2015, at 2:29 AM, Alex Peters wrote:
>
> You need to output "CustomField-$cfname" as the key, not "CF-$cfname".
>
>
CF-$cfname should work as well but more importantly nothing is being outputted
there which is the problem I'm most con
ied loading the CF using
$Tickets{"TOP"}->LoadCustomFieldByIdentifier($cfname) but this does not work
either.
Basically I'm waning to copy a list of CFs from $Tickets{'TOP'} to the newly
created one.
Thank you.
Landon Stewart : lstew...@iweb.com
Lead Specialist,
On Jan 29, 2015, at 3:05 PM, Landon Stewart wrote:
> In the action (commit) section of the Scrip:
> $self->TicketObj->Status("open");
> $self->TicketObj->Comment( Content => "Script re-opened because
> CustomFieldName is
> ".$self->TicketO
the Scrip:
$self->TicketObj->Status("open");
$self->TicketObj->Comment( Content => "Script re-opened because CustomFieldName
is ".$self->TicketObj->FirstCustomFieldValue("CustomFieldName") );
Maybe?
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
signature.asc
Description: Message signed with OpenPGP using GPGMail
" . $Num . $Append;
Some notes:
- The condition here is: $self->TicketObj->FirstCustomFieldValue('RMA Type')
eq 'Student Withdrawl'
- If the condition is true then $value will equal what's between the ? and the
: (colon)
- If the condition is false
cal solution to
a problem with people might not be the answer perhaps modifying the textbox
with some default text (ie. "This response will be seen by customers - remove
this text.") for correspondence with something they have to actually remove
before typing might be a relatively s
converted to UTC first.
More info:
http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling
<http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling>
Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste princip
On Nov 13, 2014, at 5:06 AM, Atif Mehboob wrote:
>
> Hi All,
>
> We are using RT 4.2.1. How can we allow a specific email address to update
> the subject line of ticket in any queue. Any suggestions please?
>
> Regards,
> Atif
Hi Atif,
We do this using a scrip (in this case it'd be a glob
Thanks for your replies guys. And thanks for adding that feature request
Brent (http://issues.bestpractical.com/Ticket/Display.html?id=29638).
On 2 May 2014 13:52, Landon Stewart wrote:
> Hello,
>
> It seems that the sorting by custom field in search results is always done
> al
Hello,
It seems that the sorting by custom field in search results is always done
alphabetically.
For example sorting by CF that contains only integers in descending order:
4
3
2
11
1
Is there a way to sort search results by custom field numerically?
--
Landon Stewart :: lstew...@iweb.com
rious.
Thanks for reading and any information you can offer.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
--
RT Training - Dallas May 20-21
http://bestpractical.com/training
Jason this is brilliant! Thank you!
On 4 March 2014 13:57, j.hubbard wrote:
> Hi Landon, below is some sql I wrote (I'm not too good at sql so some of it
> could probably be optimized). It pulls a bunch of fields both system and
> custom as well as the first comment on the ti
achieved I
would really really appreciate it. Failing that if anyone knows of any
tips to figure this out (like a primer on turning tables on their side) I'd
appreciate any advice you can give me. :-D
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Sp
ght sound a little too familiar for business.
In my opinion you'd want to just leave it as-is so if it's Last, First and
they get an email addressed to them with "Dear Smith, Jim:" they'll know
it's because they have it that way in their mail client.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
en pipe)
> [Mon Feb 03 16:55:34 2014] [warn] FastCGI: server
> "/opt/rt4/sbin/rt-server.fcgi" restarted (pid 16011)
>
> Any clues how to overcome this issue? We will need to be exporting into
> spreadsheets on a monthly basis, and the amount of tickets in the queue
> wil
p a link of any type on Ticket A RT
will create a reciprocal link on Ticket B pointing to A as referred to by
(in this case).
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
re you've done anything at
> all." - God; Futurama
>
> "We'll get along much better once you accept that you're wrong and
> neither am I." - Me
>
>
> On Thu, Jan 16, 2014 at 10:37 AM, Landon Stewart wrote:
>
>> From the server itself what i
to
>> help you.
>>
>> How are you invoking rt-mailgate, from an aliases file?
>> Show the alias file, with all the options you are passing to
>> rt-mailgate.
>>
>> Have you read your apache error log? Since you're getting a 500
>> error, and that's an HTPT status code, I'd look there.
>>
>> -kevin
>>
>
>
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
can I download the program rtbouncehandler from?
>
>
>
> Bryon Baker
>
> Network Operations Manager
>
> *Copesan** - Specialists in Pest Solutions*
>
> 800-267-3726 • 262-783-6261 ext. 2296
>
> bba...@copesan.com
>
> www.copesan.com
>
> *"Serv
On 13 January 2014 16:30, Joshua Riden wrote:
> Landon,
>
> Thank you so much Landon for your help. I appreciate it a lot! : )
>
> Now just a few questions..
>
> Where is the mailserver log that pertains to fetchmail?
> /var/logs/mailserver ?
>
fetchmail logging has t
them.
Those shouldn’t be there though so I’d probably first advise that you
resolve that issue before you start using ‘find’ in a crontab to delete
them if they are a certain number of days old or something.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
thought of just CCing the other department when
that template is used but that’s not really a viable thing to do in this
case. The other department needs some data from a template that shouldn’t
be sent to the requestor so the emails have to be entirely different.
--
Landon Stewart :: lstew
horized to send mail for that domain. Add SPF and DKIM records for the
sending domain (from domain).
Also… I’d use these headers instead of the Sender header:
From: "Some Friendly Name"
Subject: {$Ticket->Subject}
RT-Attach-Message: yes
--
Landon Stewart :: lstew...@iweb.com
On 18 December 2013 10:07, Kevin Falcone wrote:
> Can you download and run http://mysqltuner.pl on your database.
>
Fun tip. You can download that with just “wget mysqltuner.pl”. There’s
some redirection magic that makes it work with just that command.
--
Landon Stewart :: lstew...@iw
the details of
> which I cannot recall exactly. I do remember there were large ACL joins in
> the database whenever we would try to load pages with these drop downs just
> like you’ve described in your post.
>
>Hello Landon,
>
> I removed the rights from Everyone and we had
the details of
> which I cannot recall exactly. I do remember there were large ACL joins in
> the database whenever we would try to load pages with these drop downs just
> like you’ve described in your post.
>
>Hello Landon,
>
> I removed the rights from Everyone and we had
st
like you’ve described in your post.
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
o add this soon. Thanks Kevin!
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
required for
the RT data a little extreme to figure out in my head.
I know it’s a complex thing to do but it would make generating statistics
and digging through the data very easy without having to code something in
perl from scratch every time a new statistical report is requested.
--
Landon
ups'),
'CustomField-92' =>
$IncidentObj->FirstCustomFieldValue('ProductPrice'),
'CustomField-104' =>
$IncidentObj->FirstCustomFieldValue('ServerType'),
'CustomField-105' =>
$IncidentObj->FirstCustomFieldValue('OperatingSystem'),
'MIMEObj' => $InvMIMEObj,
);
Do they have to be converted to RT::Date objects or even as far as AsString
to be used as the value?
--
Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
On 20 November 2013 11:29, Alex Vandiver wrote:
> On Wed, 2013-11-20 at 11:13 -0800, Landon Stewart wrote:
>
> > Is using > "1970-01-01 00:00:00” the only way?
>
> Currently, yes.
>
Ok thank you.
> > Seems like that definite value might be begging for b
1 - 100 of 172 matches
Mail list logo
