]
Sent: Tuesday, August 16, 2011 3:49 PM
To: Robert Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Hi,
What exactly are you trying to do? Why do you need custom condition
when RT has On Correspond out of the box?
On Wed
of Ruslan
Zakirov [r...@bestpractical.com]
Sent: Tuesday, August 16, 2011 3:49 PM
To: Robert Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Hi,
What exactly are you trying to do? Why do you need custom condition
when RT has
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Sunday, August 14, 2011 1:59 PM
To: Robert Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
On Sat, Aug 13, 2011 at 12
Of
Ruslan Zakirov
Sent: Sunday, August 14, 2011 1:59 PM
To: Robert Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
On Sat, Aug 13, 2011 at 12:57 AM, Robert Vicchiullo r...@hautelook.com
wrote:
Need a little help and would
Need a little help and would appreciate any advice.
I am trying to write a scrip for
On Correspond Notify Requestors and Ccs
I have Condition set to User defined and stage set to transactionbatch.
In Custom condition I have:
my $Content = $self-TransactionObj-Attachments-First-Content;
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] help with scrip (search correspond body)
Need a little help and would appreciate any advice.
I am trying to write a scrip for
On Correspond Notify Requestors and Ccs
I have Condition set to User defined and stage set to transactionbatch
On Fri, Aug 05, 2011 at 03:18:54PM -0700, Kenneth Crocker wrote:
To all,
I have a Custom Field with the type=Upload multiple images. I want to put
in an attachment
(gif or jpeg) from an email.
The scrip I have written uses this to get the pic:
my $trans =
Kevin,
I don't understand the term limitdown, but I'll try to create a loop. Am I
correct with the code
Attachments-First-ContentType(Value = 'image/gif') and should that be
the main condition in the loop (got an example)?
Thanks.
Kenn
LBNL
On Mon, Aug 8, 2011 at 7:43 AM, Kevin Falcone
On Mon, Aug 08, 2011 at 09:23:03AM -0700, Kenneth Crocker wrote:
I don't understand the term limitdown, but I'll try to create a loop. Am
I correct with the
code
Attachments-First-ContentType(Value = 'image/gif') and should that be
the main condition
in the loop (got an
Kevin,
Thanks. Sorry for the ignorant questions. I'm not a perl programmer. I just
try to cobble examples together and test them out.
I'll look thru that. Hopefully there's an example of limit code for
images.
Thanks again.
Kenn
LBNL
On Mon, Aug 8, 2011 at 9:38 AM, Kevin Falcone
Hi,
This is embarrassing. I noticed this morning that my N newest unowned tickets
search on my RT at a glance page was only listing tickets from one queue. I
went and edited the predefined search itself: Search - Unowned Tickets, and
it's defined like this:
Owner = 'Nobody'
AND (
After deleting condition you should update saved search.
Regards, Ruslan. From phone.
08.08.2011 21:11 пользователь Patrick Fish pof...@ucdavis.edu написал:
Hi,
This is embarrassing. I noticed this morning that my N newest unowned
tickets search on my RT at a glance page was only listing
, August 08, 2011 10:17 AM
To: Patrick Fish
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help with Saved Search
After deleting condition you should update saved search.
Regards, Ruslan. From phone.
08.08.2011 21:11 пользователь Patrick Fish
pof...@ucdavis.edumailto:pof...@ucdavis.edu
To all,
I have a Custom Field with the type=Upload multiple images. I want to put in
an attachment (gif or jpeg) from an email.
The scrip I have written uses this to get the pic:
my $trans = $self-TransactionObj;
my $pic = $trans-Attachments-First-ContentType(Value = 'image/gif');
(this 'gif'
To list,
I got the Diff feature to run. What I don't know how to code is a
calculation that will calculate actual workdays and not include weekends and
holidays. Does anyone have any code like that laying around?
Kenn
LBNL
2011 Training: http://bestpractical.com/services/training.html
On 07/15/2011 12:19 PM, Kenneth Crocker wrote:
I got the Diff feature to run. What I don't know how to code is a
calculation that will calculate actual workdays and not include weekends
and holidays. Does anyone have any code like that laying around?
This is what our Business::Hours is for.
Thomas,
Sorry to be a dummy. I never read anything about that. I'll check out SLA
extension, but that doesn't ring a bell either. We're just on 3.8.7 with few
extensions.
Kenn
LBNL
On Fri, Jul 15, 2011 at 9:24 AM, Thomas Sibley t...@bestpractical.comwrote:
On 07/15/2011 12:19 PM, Kenneth
To list,
I'm trying to create a scrip that gives me the difference between the
started date and the resolved date when the ticket is resolved:
This is my scrip:
Condition: On Resolve
Action: User-defined
Template: Blank
Stage: TransBatch
Custom Prep Code:
return 1;
Custom Cleanup Code:
# Set
To list,
I'm trying to ensure that a date time entry for a custom field is correct.
I am using the following code in the validation box:
(?#Date mm/dd/
hh:mm-military)^((0[1-9]|1[0-2])\/(0[1-9]|[1-2][0-9]|3[0-1])\/([1-2][0-9][0-9][0-9])
(0[0-9]|1[0-4]):(0[0-9]|1[0-9]))?$
I also tried:
Shawn,
I enter (without the quotes) 05/02/2011 03:29. There is a blank between
2011 and 03:29.
I don't see why it doesn't like it?
Kenn
LBNL
On Tue, May 10, 2011 at 1:02 PM, Shawn M Moore sar...@bestpractical.comwrote:
(平成23/05/10 16:00), Kenneth Crocker wrote:
To list,
I'm trying to
(平成23/05/10 16:19), Kenneth Crocker wrote:
Shawn,
I enter (without the quotes) 05/02/2011 03:29. There is a blank
between 2011 and 03:29.
I don't see why it doesn't like it?
Your regex is buggy.
perl -le '05/02/2011 03:29 =~ qr{(?#Date mm/dd/
On Tue, May 10, 2011 at 01:00:07PM -0700, Kenneth Crocker wrote:
To list,
I'm trying to ensure that a date time entry for a custom field is correct.
You may also:
- use the patch [1] if you're running 3.8.x to have a Date type for
customfields
- upgrade to 4.0.0 which has builtin
Shawn Emmanuel,
I got it. Thanks:
(?#Date mm/dd/
hh:mm-military)^((0[1-9]|1[0-2])\/(0[1-9]|[1-2][0-9]|3[0-1])\/([1-2][0-9][0-9][0-9])
(0[1-9]|1[0-9]|2[0-4]):([0-5][0-9]))?$
Kenn
LBNL
On Tue, May 10, 2011 at 1:36 PM, Emmanuel Lacour elac...@easter-eggs.comwrote:
On Tue, May 10, 2011 at
On 05/10/2011 05:47 PM, Kenneth Crocker wrote:
Shawn Emmanuel,
I got it. Thanks:
(?#Date mm/dd/
hh:mm-military)^((0[1-9]|1[0-2])\/(0[1-9]|[1-2][0-9]|3[0-1])\/([1-2][0-9][0-9][0-9])
(0[1-9]|1[0-9]|2[0-4]):([0-5][0-9]))?$
To nitpick: 00 is a valid hour, 24 is not.
Thomas
Thomas,
Geez! Thanks.
Kenn
LBNL
On Tue, May 10, 2011 at 2:55 PM, Thomas Sibley t...@bestpractical.comwrote:
On 05/10/2011 05:47 PM, Kenneth Crocker wrote:
Shawn Emmanuel,
I got it. Thanks:
(?#Date mm/dd/
On Fri, Apr 29, 2011 at 02:08:49PM -0700, Kenneth Crocker wrote:
Kevin,
Got it. This is what works:
Custom Condition:
# Initiate Email when Ticket is created Requestor or Owner are NOT
AdminCc
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my
Kevin,
Actually, no. I didn't. but it still worked and now I'm wondering why.
However, I made the change so that it is coded correctly. AHH! I see why it
worked before. The HasMamber subroutine ends if it is called with an
argument that isn't a PrincipalId. Since I didn't use an Id related to a
Kevin,
Got it. Thanks. I think I'm getting a *LITTLE* better at this, believe it or
not.
Kenn
LBNL
On Thu, Apr 28, 2011 at 8:09 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Thu, Apr 28, 2011 at 03:47:40PM -0700, Kenneth Crocker wrote:
To List,
I've got some code that I'm
Kevin,
HA! Well, as I'm sure you've noticed, the world of RT Users seem to find a
LOT of things they want to do that *NO ONE* could have planned for. I think
it's a @#$%#$%^ good product. There will ALWAYS be someone, including me,
that would wish RT did things this way or that, but you guys
Kevin,
Got it. This is what works:
Custom Condition:
# Initiate Email when Ticket is created Requestor or Owner are NOT AdminCc
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my $queue = $ticket-QueueObj;
my $owner = $ticket-OwnerObj-PrincipalID;
my $requestor =
To List,
I've got some code that I'm using to try and identify certain users as the
Queue AdminCc. I want to do this so I can stop sending emails to Queue
AdminCc's when they are also the Requestor or Owner. The code is as follows:
On Thu, Apr 28, 2011 at 03:47:40PM -0700, Kenneth Crocker wrote:
To List,
I've got some code that I'm using to try and identify certain users as the
Queue AdminCc. I
want to do this so I can stop sending emails to Queue AdminCc's when they
are also the
Requestor or Owner. The
-nagel.com]
*Sent:* 08 March 2011 13:45
*To:* Simon Dray; RT List
*Subject:* AW: [rt-users] Help needed with AT (Asset Tracker)
Hi Simon,
current user should reflect the id (?) of the currently logged in user, but
now i see, this is not selectable by AT Query Builder - this could be a bug
RT 3.8.9
AT version Last Release from Todd
I wonder if anyone can help me, I want to be able to offer the users of AT a
view similar to My Tickets this would display the assets currently assigned to
them when they login.
If anyone can help it would be greatly appreciated
Regards Simon
[mailto:torsten.br...@kuehne-nagel.com]
Sent: 08 March 2011 13:29
To: Simon Dray; RT List
Subject: AW: [rt-users] Help needed with AT (Asset Tracker)
Hi Simon,
this should work the same way like inside RT, something like Status =
'production' AND Owner.Name LIKE 'root' (or better __CurrentUser__
/Luxemburg
Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Simon Dray
Gesendet: Dienstag, 8. Maerz 2011 14:04
An: RT List
Betreff: [rt-users] Help needed with AT (Asset
[mailto:simon.d...@antplc.com]
Gesendet: Dienstag, 8. März 2011 14:40
An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID; RT List
Betreff: RE: [rt-users] Help needed with AT (Asset Tracker)
Torsten Hi
I have tried Owner.Name = '__CurrentUser__' no joy comes back with 0
Also tried Owner.RealName
Torsten
Any help on this would be greatly appreciated.
Regards Simon
From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
[mailto:torsten.br...@kuehne-nagel.com]
Sent: 08 March 2011 13:45
To: Simon Dray; RT List
Subject: AW: [rt-users] Help needed with AT (Asset Tracker)
Hi Simon,
current user
To list,
I got an email from my system telling me I was subscribed to some missing
Dashboards followed by this:
DashboardID: 6307
I was wondering, what RT Tables contain Dashboards info and what are the
connections/relationships?
This way I can find out who created a dashboard and subscribed
To list,
I have implemented the TimeWorkedReport in our environment and it works
well. However, I want to modify something that is a bit of a problem for us.
The delivered code allows for a SuperUser to see the time reported by any
other User. Our problem is that for our Group Managers to use
(11/03/01 12:49), Kenneth Crocker wrote:
I was wondering, what RT Tables contain Dashboards info and what are the
connections/relationships?
How dashboards and subscriptions are stored in the database is something
I want to fix for 4.2 but this information is valid for 3.8 and 4.0.
Shawn,
Thanks a bunch. That helps me understand a few things. If I delete
Dashboards from Attributes, I should also delete the subscriptions.
Kenn
LBNL
On Tue, Mar 1, 2011 at 12:53 PM, Shawn M Moore sar...@bestpractical.comwrote:
(11/03/01 12:49), Kenneth Crocker wrote:
I was wondering,
Greetings,
So we have a base Queue of Unassigned and we want to have a scrip review
tickets which land there and search for Key words. If fould we want the
ticket moved to a specific queue. How is this scrip written and applied?
Not much of a Perl guru here.
---
Vance Walsh
Network and
Hello all,
I'm hoping someone can point me in a direction.
I'm trying to write a custom scrip that takes emails sent in reply to an RT
ticket and merges it into an existing RT ticket. The existing ticket is in a
queue. The issue I'm trying to overcome is that when the reply message comes
This isn't quite what your asking for, but solves the same problem:
http://code.google.com/p/rt-references/
Cheers,
Paul
On 01/31/2011 02:31 PM, Edwards, James wrote:
Hello all,
I'm hoping someone can point me in a direction.
I'm trying to write a custom scrip that takes emails sent in
Kevin,
AHHH. I'll check it out.
Thanks.
Kenn
LBNL
On Mon, Jan 24, 2011 at 6:59 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Jan 24, 2011 at 12:06:02PM -0800, Kenneth Crocker wrote:
To list,
I was fooling around with the idea of creating a scrip that would
allow the
To list,
I was fooling around with the idea of creating a scrip that would allow the
resolution of a parent ticket to automatically resolve all children tickets.
I thought this would be helpful if a developer had a bunch of
sub-tasks/tickets and they didn't want to go in and resolve each one
On Mon, Jan 24, 2011 at 12:06:02PM -0800, Kenneth Crocker wrote:
To list,
I was fooling around with the idea of creating a scrip that would allow
the resolution of a
parent ticket to automatically resolve all children tickets. I thought
this would be helpful
if a developer
we have several different queues that are internal processing queues
that get automated emails the subject lines are exactly the same each
time. getting them into the queue is not an issue but i want to set the
owner to a specific person yet still notify all admins of the new ticket
and i have
On 1/21/2011 2:04 PM, Mark Fuller wrote:
we have several different queues that are internal processing queues
that get automated emails the subject lines are exactly the same each
time. getting them into the queue is not an issue but i want to set the
owner to a specific person yet still notify
On Wed, Jan 12, 2011 at 10:51 PM, Dennis daoden...@gmail.com wrote:
On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
Hi all,
Hi,
What are the reasons they want to move to Remedy, are there certain
requirements or integrations with other software
- Original Message -
On Wed, Jan 12, 2011 at 10:51 PM, Dennis daoden...@gmail.com wrote:
On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
probably because of the asset management capabilities? I've seen this
happen with another solution,
Hi all,
unfortunately it seems my bosses are determined to migrate away from RT to
Remedy.
I am equally determined to show them they took the wrong decision.
Let alone the obvious argument that RT is free, could you help me gather
documentation on companies (best if BIG companies) migrating AWAY
Guadagnino,
Wouldn't it be better to provide a list of their requirements and show how,
by its flexible design, RT meets those requirements better than Request?
Kenn
LBNL
On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
Hi all,
unfortunately it
attachments from your system. Thank you.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Wednesday, January 12, 2011 3:08 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help on discouraging migration
: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Josh
Narins
Sent: 12 January 2011 20:13
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help on discouraging migration to Remedy
Another couple things, Remedy is propriety
: 12 January 2011 20:13
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help on discouraging migration to Remedy
Another couple things, Remedy is propriety and inflexible, RT is infinitely
malleable.
And Remedy works well with wait for it ClearCase! RT with subversion. You
On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
Hi all,
Hi,
What are the reasons they want to move to Remedy, are there certain
requirements or integrations with other software that would be too
difficult to implement otherwise with RT?
Dennis
John,
Your Created logic is in reverse. It should be:
Created '13 days ago'.
What you are asking for is all tickets where the Created date itself has a
value less than today minus 13 days. A ticket that was created 20 days ago
would meet that criteria.
Hope this helps.
Kenn
LBNL
On Mon, Nov
Hi. I'm trying to have RT mail us for all unowned tickets that are 14
days or older. I am using the line below, but it seems to be emailing
me for all unowned tickets and ignoring the 'Created' part of the
query. Can someone please tell me what I'm doing wrong? This seems
like it should be
Hi,
Have you seen the following:
http://search.cpan.org/~ruz/RT-Extension-SLA-0.03/lib/RT/Extension/SLA.pm#Configuring_business_hours
As you can see your %ServiceBusinessHours looks different. If you need
only one schedule then name it Default and it would be used for all
agreements by default.
Hi There,
I have Upgraded to 3.8.8, have installed all the correct modules and things
are looking good.
I have an issue with the RT::Extension::SLA Extension working with
BUSINESS::HOURS.
I have an SLA - General which sets a due date to +4 hours, this works great.
But I cannot seem to get it
On 15/10/10 10:49 AM, Slicer085 wrote:
Hi There,
I have Upgraded to 3.8.8, have installed all the correct modules and things
are looking good.
I have an issue with the RT::Extension::SLA Extension working with
BUSINESS::HOURS.
snip
Any suggestions?
Further to this...
If I set the hours
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: 11 October 2010 17:44
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help with Correspond condition
Raed,
Thanks for responding. Yse, I do have a return 1; in the Custom PRep area.
Actually, I
*From:* rt-users-boun...@lists.bestpractical.com [mailto:
rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
*Sent:* 11 October 2010 17:44
*To:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] Help with Correspond condition
Raed,
Thanks for responding
true ;
there.
Roy
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: 08 October 2010 17:25
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help with Correspond condition
To List,
I have some code that strips
;
there.
Roy
*From:* rt-users-boun...@lists.bestpractical.com [mailto:
rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
*Sent:* 08 October 2010 17:25
*To:* rt-users@lists.bestpractical.com
*Subject:* [rt-users] Help with Correspond condition
To List,
I have some
To List,
I have some code that strips information out of the content and sticks it
into a Custom Field. IT works great when I trigger it with an condition set
for email create tickets. Every time, it works with no problem.
However, when I set the condition for On Correspond it does nothing. I
On Tue, Oct 5, 2010 at 1:19 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Mon, Oct 04, 2010 at 05:40:32PM -0300, seb...@gmail.com wrote:
On Sun, Oct 3, 2010 at 10:56 PM, Leigh Havas sli...@onthenet.com.au wrote:
I had the same problem.
Try using this in your RT_SiteConfig.pm:
On Sat, Oct 09, 2010 at 05:03:47AM +0400, Ruslan Zakirov wrote:
On Tue, Oct 5, 2010 at 1:19 AM, Kevin Falcone falc...@bestpractical.com
wrote:
On Mon, Oct 04, 2010 at 05:40:32PM -0300, seb...@gmail.com wrote:
On Sun, Oct 3, 2010 at 10:56 PM, Leigh Havas sli...@onthenet.com.au
wrote:
I
On Mon, Oct 04, 2010 at 05:40:32PM -0300, seb...@gmail.com wrote:
On Sun, Oct 3, 2010 at 10:56 PM, Leigh Havas sli...@onthenet.com.au wrote:
I had the same problem.
Try using this in your RT_SiteConfig.pm:
#Make outbound email go via queue email address
Set($SetOutgoingMailFrom, 1);
On 2/10/10 2:46 AM, seb...@gmail.com wrote:
Hello List,
We are experiencing some bounced email using the default sendmailpipe
on the RT box.
This is an example of a bounce:
Remote host said: 550-Verification failed forapa...@rt.mydomain.com
550-Called: XXX.XXX.XXX.XXX
550-Sent: RCPT
Hello List,
We are experiencing some bounced email using the default sendmailpipe
on the RT box.
This is an example of a bounce:
Remote host said: 550-Verification failed for apa...@rt.mydomain.com
550-Called: XXX.XXX.XXX.XXX
550-Sent: RCPT TO:apa...@rt.mydomain.com
Any help?
Thanks
On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote:
Kevin,
Thanks for the reply. Let me try to me a little more forthcoming on the
info.
We have set up our RT session to use LDAP, and to NOT auto create.
We had a ticket where the owner did a reply and added an
Kevin,
Yep. I figured that. At least it will get me on the right track.
Thanks.
Kenn
LBNL
On Mon, Aug 9, 2010 at 7:57 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote:
Kevin,
Thanks for the reply. Let me try to me a
On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote:
We've had a particular situation come up a couple times now where someone
outside our
approved (LDAP) organization, was added as an 'other' Cc to a reply email
from RT. That person
then tried to do a reply back (into
Kevin,
Thanks for the reply. Let me try to me a little more forthcoming on the
info.
We have set up our RT session to use LDAP, and to NOT auto create.
We had a ticket where the owner did a reply and added an outside email
address to the Cc.
This 'outside' person replied to the ticket and was
To List,
We've had a particular situation come up a couple times now where someone
outside our *approved* (LDAP) organization, was added as an 'other' Cc to
a reply email from RT. That person then tried to do a reply back (into RT)
and RT kicked it out, *as it should have*. However, it seems RT
Greeting all.
How's this mailgate supposed to work? Is there a design doc
or instructions other than the source? If I run
/opt/rt3/bin/rt-mailgate --debug --queue General --action correspond
--url http://localhost/rt; , it fails with
r...@valve~[5]17:14#/opt/rt3/bin/rt-mailgate --queue
Chapman
Sent: Thursday, June 24, 2010 9:41 PM
To: Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help and Ideas needed for a special setup
A scrip could check who owns the last ticket and give the new ticket to the
next person in the list of possible owners.
Sent
Hi Torsten,
add a cf to the specific queue with all staff members or use a staff
group and one cf for the last ticket owner.
Hope this helps.
cheers,
Björn
Am 25.06.10 06:39, schrieb Torsten Brumm:
Hi,
today i got a request from a department, they need the following Setup:
1. Queue
2. 10
Hi,
today i got a request from a department, they need the following Setup:
1. Queue
2. 10 possible Ticket Owners
They like to have the ticket given to the owners automatically by a round
robin mechanism. I have no idea at the moment how to do this. Any hints or
ideas?
Thanks
Torsten
--
MFG
A scrip could check who owns the last ticket and give the new ticket to the
next person in the list of possible owners.
Sent from my iPhone
On Jun 25, 2010, at 12:39 AM, Torsten Brumm torsten.br...@googlemail.com
wrote:
Hi,
today i got a request from a department, they need the following
On Tue, Apr 20, 2010 at 10:17:52AM +0100, Simon Dray wrote:
Hi
I have 3.8.7 RT, I use the Dashboard mechanism to send out reports to
subscribers on a daily
basis, the majority of the subscribers use handheld devices (HTC). I would
like to be able to
change the scripts so that
On Tue, Apr 27, 2010 at 2:48 PM, Max McGrath mmcgr...@carthage.edu wrote:
Hi all -
Running RT 3.8.7 on Ubuntu 9.10.
I guess I'm kind of looking for recommendations and/or a how-to.
What would be my best option to add links to things (things being our
wireless management site, blackboard
Hi Andy -
Thanks for the reply.
I made the Links file, edited the RT_SiteConfig.pm file and restarted
apache.
When I get to the RT-at-a-glance under global config, I can see links in
there now. But I add it to both RT at a glance:body AND RT at a
glance:summary, but I see nothing on my
On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath mmcgr...@carthage.edu wrote:
Hi Andy -
Thanks for the reply.
I made the Links file, edited the RT_SiteConfig.pm file and restarted
apache.
When I get to the RT-at-a-glance under global config, I can see links in
there now. But I add it to both
Okay! I think it's working! That is a perfect solution to what I needed!
Thanks!
However, I think doing this broke something else. When I try adding
QuickSearch to RT at a glance, I get the following error where it should
appear.
could not find component for path 'QuickSearch'
I've checked
Hello again everyone -
I have now gone back and commented out the changes I made to
RT_SiteConfig.pm. I've cleared my mason cache, restarted apache and have
logged out and back in.
The problem that I am now experiencing is that any changes I make globally
to my *RT at a glance*, is not taking
Hi all -
Running RT 3.8.7 on Ubuntu 9.10.
I guess I'm kind of looking for recommendations and/or a how-to.
What would be my best option to add links to things (things being our
wireless management site, blackboard admin, res hall registration admin web
pages, etc...) on the main page of a
Hi
I have 3.8.7 RT, I use the Dashboard mechanism to send out reports to
subscribers on a daily basis, the majority of the subscribers use handheld
devices (HTC). I would like to be able to change the scripts so that the mail
they receive does not have a blue background or even better is plain
Am 12.04.2010 08:53, schrieb Brumm, Torsten / Kuehne + Nagel / Ham MI-ID:
Dear List,
i need some help or Ideas about Approvals of RT. I have to create a huge
workflow with several approvals needed.
i know already, that i can start several approvals within one template,
i also know, that
Hi Todd, Christian,
thanks for your replies. I did it in the way like Christian explained and
used several scrips to fire the templates.
Torsten
2010/4/15 Christian Loos cl...@netcologne.de
Am 12.04.2010 08:53, schrieb Brumm, Torsten / Kuehne + Nagel / Ham MI-ID:
Dear List,
i need some
Dear List,
i need some help or Ideas about Approvals of RT. I have to create a huge
workflow with several approvals needed.
i know already, that i can start several approvals within one template, i also
know, that this templates can have perl code inside, but i'm not sure at the
moment about
Torsten,
I have never been a fan of using templates to create tickets. To me
the learning curve for CreateTickets is nearly as large as for
learning the RT API but does not have nearly the same amount of
flexibility.
-Todd
On Mon, Apr 12, 2010 at 2:53 AM, Brumm, Torsten / Kuehne + Nagel / Ham
Hi,
I am in the midst of upgrading my dev system and have a hit the following issue
when trying to assign permissions via Modify people related to type Asset name
I get the following message in /var/log/messages
Mar 31 13:35:48 x RT: Invalid right. Couldn't canonicalize right
In file RTx/AssetTracker/Type_Overlay.pm change:
ModifyTypeAdmins = 'Modify administrators for type',
# loc_pair
to:
ModifyTypeWatchers = 'Modify watchers for type',
# loc_pair
On Wed, Mar 31, 2010 at 9:14 AM, Simon Dray simon.d...@antplc.com wrote:
Hi,
I am in the
Hi Simon,
I don't have an answer for your issue, but I was wondering if you saw an
issue I saw when I upgraded my dev box. Going from 3.8.4 with 1.2.4b to
3.8.7, the headers broke in my asset search results. Only the Name
header is still displayed.
Do you see this behavior as well? It might
Hi all -
I have been able to successfully use LDAP with RT 3.8.7 against our Novell
eDirectory.
I have a couple of lingering problems however, hopefully someone will be
able to help. In our eDirectory, the EmailAddress field is not filled in
for any users at all; but obviously I would like to
RT 3.8.6
SLA 0.03
Hello All
I need some help I have SLA working with both Response and Resolve but need
help with a scenario
We set a hard date for resolution
What I need to be able to do is the following
If a ticket is updated with just an update for the client the clock continues
to run,
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