[dev] Secure SMTP mailer backend

Good afternoon, My name is Michiel Beijen and I am a software consultant from The Netherlands. I have been working with service management software since 2002 now. I used to work at a company that sold pretty expensive enterprise-class service management software, BMC Remedy ITSM

[dev] Editing the documentation

in bugzilla? Kindest regards, -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http

Re: [dev] Development Activity?

! -- Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard

Re: [dev] new here - two questions

to change the behaviour of the queue view, if you'd want that: Frontend::Agent::Ticket::ViewQueue -- ViewAllPossibleTickets. Met vriendelijke groet, -- Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http

Re: [dev] External DB

looking for? -- ((enjoy)) - Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman

Re: [dev] OTRS 2.45 apache::dbi issue, mod_perl issue and zzzauto.pm issue

. * mod_perl with StrawberryPerl does not work; this is a known issue, see http://bugs.otrs.org/show_bug.cgi?id=4270 I hope this helps... -- ((enjoy)) - Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com

Re: [dev] Quick ticket search area?

them for inclusion in OTRS. -- ((enjoy)) - Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240

Re: [dev] perltidy settings?

is automatically 'tidied'. ((enjoy)) - Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman

Re: [dev] Admin area links ...

Hope this helps, -- Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing

Re: [dev] Admin area links ...

packages by using bin/opm.pl -a build -p /path/to/Package-1.0.0.sopm Hope this helps, -- Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB

Re: [dev] ITSM: linking CustomerUser to CI Object

regards, -- Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André

Re: [dev] Fill freetext with data from db lookup

Hi Markus, Well, of course, that's the kind of stuff we do on a very regularly basis for our customers. I'll forward your information to our sales people and they will contact you. Kindest regards, -- Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418

Re: [dev] Problem wiht Basic Auth

this at the moment. You can run otrs/scripts/tools/sync-ldap2db.pl via a cron job or so to make sure user data is available if the user connects. hth, -- Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457

Re: [dev] SQL Error in System Log

Did you disable a ticket state, or can you try rebuilding sysconfig? On 19 Feb 2010 06:18, Arpit2 G arpit...@tcs.com wrote: Hello Everyone, I have OTRS 2.4.5 on windows 2008 with MSSQL as the DB. I am getting some SQL error in the log, when i click on Dashboard. [Fri Feb 19 05:46:49

Re: [dev] SQL Error in System Log

Sure. In this case you have the New Tickets dashboard item that will generate these errors. Please just disable and/or modify DashboardBackend0120-TicketNew in Sysconfig. You can find it under Admin SysConfig Ticket Agent::Dashboard. -- Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352

Re: [dev] Processing incoming e-mails

then also modify the email if needed to add any results to it. Желаю всего хорошего. -- Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business

Re: [dev] Adding a OutOfTheOffice report in Agent

On Thu, 2010-03-11 at 12:29 -0800, John Drago wrote: Looking at the example starting on http://doc.otrs.org/developer/2.4/en/html/x1200.html Are you **sure** that the filenames in the example are correct? Also, the example doesn't mention permissions or ownership of those files. Do they

Re: [dev] That Hardy Question - Draft Replies

Hi Jim, On Wed, 2010-04-07 at 13:22 +0200, Jim Fullton wrote: Has anyone implemented draft email ticket replies yet? If so, is the implementation available for use by others? I have done the usual googling and have reviewed this list and as much of the otrs list as I could, and found some

Re: [dev] OTRS for Customer Companies using LDAP

On wo, 2010-06-23 at 13:47 +0200, Jeroen van Meeuwen (Kolab Systems) wrote: My question is, however, where the Customer ID accounting goes. Given that the customer users come from LDAP, I'm assuming their Customer ID must also come from LDAP? One possible future scenario in the Kolab

Re: [dev] Adding attachment file field

Hi Marko, Attachments actually are not attached to a ticket itself, but rather to articles. This means that if you add an article - a note, an email or a phone conversation - to a ticket, this will also give you the opportunity to add attachments. Hope this helps, -- ((enjoy)) Michiel Beijen

Re: [dev] OTRS and NAV

Hi Francesco, - Hide quoted text - On Thu, Dec 23, 2010 at 3:58 PM, Vinelli Francesco francesco.vine...@siav.it wrote: Hi Michiel, I've read this issue: Cathlyn Camilleri wrote: Is it possible to integrated OTRS with Microsoft Dynamics (formerly known as Navision) 5.1? Hi Cathlyn, Yes

[dev] Translation of free text fields proposal

Since we have a new dev branch, I'd like to start this discussion. As you might know, free text fields in OTRS can't be translated currently. This is true for the labels and for the values. In some scenarios, for instance if you have a yes/no dropdown field, you would obviously want to translate

Re: [dev] [PATCH] Zabbix acknowledgement from OTRS

. Zabbix! My favorite network monitoring system. I like it MUCH more than Nagios and the like. I'll gladly review your patch, many thanks for sharing on the list! -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I

Re: [dev] Timing and notification issues when creating tickets via JSON.pl

Hi Hugh, Well obviously the iPhone app uses JSON to create tickets. Also, I've just worked on a project where we used a similar handle but then for the customer interface. The thing that would be easiest to fix is that you don't have a history type defined for 'WebRequestAgent'. Do you have

Re: [dev] ERROR: invalid input syntax for integer:

Hi Jens, On Mon, 31 Oct 2011 16:00:03 +0100, Jens Wilke wrote: ist there any known Bug in 3.0.10? 2011-10-31 15:26:16 CET [18344]: [327-1] user=otrs,db=otrsdb ERROR: invalid input syntax for integer: 2011-10-31 15:26:16 CET [18344]: [328-1] user=otrs,db=otrsdb STATEMENT: INSERT INTO

Re: [dev] ERROR: invalid input syntax for integer:

Hi Jens, Thanks. I filed a bug report for it and corrected it in CVS. It will be fixed in upcoming OTRS 3.0.12. http://bugs.otrs.org/show_bug.cgi?id=7884 The bug report contains instructions for how to patch your OTRS 3.0.x instance. The issue was that the 'select all' checkbox had an ID but not

Re: [dev] ERROR: invalid input syntax for integer:

You're right. This was obsolete code and I've addressed this as well. -- Mike On Mon, Nov 7, 2011 at 09:41, Jens Wilke jens.wi...@affinitas.de wrote: On Saturday 05 November 2011 18:13:51 Michiel Beijen wrote: Hi Mike, http://bugs.otrs.org/show_bug.cgi?id=7884 Why do you think

Re: [dev] Event linking a ticket to a CI

Hi Wagner, On Wed, 30 Nov 2011 20:20:33 -0200, Wagner wrote: I would like some directions on how to develop a event action when a ticket is linked to a CI could someone give me some tips, where to start or any help? Hi, you should register an event module that listens on the LinkAdd event.

Re: [dev] Event linking a ticket to a CI

Hi Wagner, On Thu, 1 Dec 2011 14:11:44 -0200, Wagner wrote: I think the event is wrong, cause the LinkAdd event is being called when I link a ticket to another ticket, but when I link a ticket to a CI it's not being called is there a way to find out which event should I use? I tested by

Re: [dev] Please help me

or take care of the upgrade for you. Please contact us at sa...@otrs.com to discuss - we upgrade a lot of systems, and thus we have lots of experience which might benefit you! Kindest regards, and good luck! Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T

Re: [dev] Language Code and ISO 639

Hi, We actually do follow ISO 639-1, otherwise also the language auto-detection feature does not work. And yes indeed, for Catalan we picked the wrong code (or rather, the person submitting the original Catalan translation picked the wrong code and we failed to notice this when we added the

Re: [dev] Localized and stripped return value of FetchrowArray?

Hi Michael, Michael Scheer schreef op 2012-05-25 08:52: the following SQL query returns (ceate_time) e.g. 2012-05-22 11:26:39 - in the SQL query box for instance. ... BUT in the RowArray $Row[2] is 22.05.2012 - it's lacking the time and has german time format. Could it be that you use

Re: [dev] Upgrading OTRS from 3.0.9 to 3.1.5

Aaron G. Angeles schreef op 2012-05-25 16:19: Can anyone help me convert the following code for MSSQL? ALTER IGNORE TABLE ticket_flag ADD CONSTRAINT ticket_flag_per_user UNIQUE INDEX (ticket_id, ticket_key, create_by); Hi Aaron; you should not have to! Check

Re: [dev] RV: hierarchy of tickets

Hi, On your OTRS installation, the 'doc' folder contains a .png image of the database ERD and also it contains the base .mwb file for use in MySQL Workbench. You can also see the image of the ERD here: http://source.otrs.org/viewvc.cgi/otrs/doc/OTRSDatabaseDiagram.png?revision=1.2view=co Hope

Re: [dev] issue in integrating otrs to lemonldap-ng

Hi Mohan, On Mon, Aug 13, 2012 at 9:42 AM, mohan maalagi mohan.maal...@gmail.com wrote: I have installed and configured Lemonldap-ng(http://lemonldap-ng.org/start) in Centos-6.2 and it supports single sign on for web applications. I have also installed OTRS-3.1.8 in the same system.Now i

Re: [dev] How can I setup a dev environment for OTRS?

Hi, Setting up the 'dev' environment is pretty much the same as setting up a 'regular' OTRS environment; you would set up an OTRS environment including database and web server on your local machine. For editing the files you can use pretty much any editor, some people use complete IDE's such as

Re: [dev] HW sizing - OTRS

Hi David, On Mon, Sep 24, 2012 at 6:36 PM, David Boyes dbo...@sinenomine.net wrote: 1. Don't use Windows for this, it demands far more resources than this size needs, needs a lot of Unix emulation glue and is excessively expensive. If it has to be hosted on a Windows machine, use the

Re: [dev] Use WS OTRS to OTRS

Hi Rocco, While OTRS comes with bundled Web Services for Ticket Creation at the Provider side, which means you can create tickets in a remote OTRS system, OTRS currently does not feature a ticket creation module as a consumer; which means OTRS itself can not (yet) create a new ticket in a remote

Re: [dev] HW sizing - OTRS

Hi David, On MySQL performance on Windows would be not that much different from Linux, the same for mod_perl and Apache. I have a significant amount of code in the OTRS codebase and Perl itself is typically pretty OS agnostic, there are very few places where we even have specific code for

Re: [dev] Separate web layer

Having the database on a different box is not much of a problem, of course. The application itself runs inside a mod_perl process; so if you want to put the web frontend on a separate box what you should do is put a reverse proxy in the web zone, this can be a separate machine, and handle the OTRS

Re: [dev] Time Units - New phone ticket

Hi Rocco, On Wed, Oct 17, 2012 at 11:15 AM, Rocco Tocci rocco.to...@tbsit.com wrote: Hi guys, I would like to remove the field 'Time units (work units)' on the screen for new phone ticket it is possible via sysconfig? Check the setting Ticket::Frontend::AccountTime in SysConfig. -- Mike

Re: [dev] postmaster pre-filter: search in tickets

Hi Peter, On Thu, Oct 25, 2012 at 3:47 PM, Peter Tester rag4711-o...@yahoo.de wrote: I wrote an postmaster pre-filter that searches in the tickets for an existing external ID, if it's existing a new article to this ticket is added. Otherwise a new ticket is added. My problem is that I have

Re: [dev] HTML format in Notifcation Event

No, it will be sent as a plain notification. The ability to sent HTML emails would need to be added to the event based notifications, i.e. it would need development. Op 8 nov. 2012 18:15 schreef Rocco Tocci rocco.to...@tbsit.com het volgende: Hi Guys, I need help. A customer wants to

Re: [dev] TicketSearch(CustomerID) ignored

Hi, Can you explain what you actually think is wrong, and what you are trying to achieve? I don't really understand the issue and as far as I'm concerned the Company Tickets functionality in the Customer interface works just fine. -- Mike On Mon, Nov 26, 2012 at 5:20 PM, Vadim S. Goncharov

Re: [dev] lock ticket via generic interface

Hi Flavio: You should use the TicketUpdate operation; the structure looks a bit like this: UserLoginuser/UserLogin Passwordpass/Password TicketNumber20121130123456/TicketNumber Ticket Locklock/Lock /Ticket Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden

Re: [dev] Rpc Error

to a .opm version of a working SOAP::Lite module, you can install it on your OTRS system to fix the issue. Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com It's raining ... OTRS Feature Add-Ons

Re: [dev] Module on client for RCP call

Hi Rocco, On Mon, Feb 4, 2013 at 3:02 PM, Rocco Tocci rocco.to...@tbsit.com wrote: I would like to create, from a remote client (WinXP), the tickets via soap with the module rcp.pl resident on my OTRS servers (W2008), the client has not installed OTRS. What must be installed on the client

Re: [dev] Need Webservices for Creating Customers and creating Services

and with very little extension would allow for 2 and 3 but it is more low-level than the Generic Interface you looked at. And of course, if you want we can assist you on a commercial basis if needed. Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31

Re: [dev] Need Webservices for Creating Customers and creating Services

Hi Jignesh, On Wed, Feb 6, 2013 at 9:43 AM, Jignesh Kakka (jkakka) jka...@cisco.com wrote: How can I utilize the Old XML/RPC for these. Can you provide few pointers/examples to these to create Customer via RPC. Again to clarify, the OTRS standalone application would be deployed on one

Re: [dev] Need Webservices for Creating Customers and creating Services

Interface you looked at. Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 I: http://www.otrs.com OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be an early bird with our special offer - http://j.mp/11TFPSr

Re: [dev] Need Webservices for Creating Customers and creating Services

Op 6 feb. 2013 21:03 schreef Jignesh Kakka (jkakka) jka...@cisco.com het volgende: Again Few Questions 1. How can I configure a SOAP call for creating services, Even if I have to write WSDL file, I need to know sample SOAP xml or some data for creating services or customers, that can be

Re: [dev] Need Webservices for Creating Customers and creating Services

, Jignesh -Original Message- From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Sunday, February 10, 2013 3:17 PM To: Development community of OTRS Subject: Re: [dev] Need Webservices for Creating Customers and creating Services See

Re: [dev] Notification TAG for ITSM- Config Item

such as OTRS_CI_Printer_Location contain? That said, I think it would be very helpful in some scenarios to be able to provide attributes of linked CI's, or tickets, or changes, in notifications. If anyone would have some thoughts on this (or code to share!) I'd be definately interested. -- Mike -- Michiel Beijen

Re: [dev] No ConfigObject in cleanup

Hi Juan, On Tue, Feb 19, 2013 at 12:11 PM, Juan Manuel Clavero Almirón juanm.clav...@ibsalut.es wrote: We want to make a script that would change a ticket owner depending on some conditions. We have some requirements for the execution that force us to run directly from cron instead of as a

Re: [dev] Rule for OldTicketData in EventHandler?

Hi Juan, On Fri, Feb 22, 2013 at 10:35 AM, Juan Manuel Clavero Almirón juanm.clav...@ibsalut.es wrote: Is there any rule to guess which ticket events come with OldTicketData and which doesn’t? Is there any reason to prevent all events to carry this info? Currently some events have OldData,

Re: [dev] Issues with Dynamic Fields

Hi, On Wed, Mar 20, 2013 at 5:33 AM, Jignesh Kakka (jkakka) jka...@cisco.comwrote: While creating ticket, we pass Dynamic fields as name-value pair. But while getting ticket we receive dynamicFields as DynamicField_FieldName.** ** Cant this behavior be changed to having Name Value pair

Re: [dev] ACL on FreeText

Hi Rocco, On Tue, Mar 19, 2013 at 4:56 PM, Rocco Tocci rocco.to...@tbsit.com wrote: Hi guys, do you know if it is possible via ACL to be visible or not freetext? From what I've read it seems not? We have two Feature Add-Ons available that provide this functionality. We have HideShow

Re: [dev] Issues with Dynamic Fields

Hi, On Wed, Mar 20, 2013 at 4:21 PM, Jignesh Kakka (jkakka) jka...@cisco.comwrote: Let’s say we add a dynamic field called ticket_source in OTRS. Now while creating the ticket , there is no problem. But while getting the ticket, I have to modify my application source code to

Re: [dev] Full name of agents

Hi, This is an interesting issue. I had a similar problem. In The Netherlands people have a middle name sometimes: First name: Louis Middle name: van Last name: Gaal The middle name belongs to the last name, you would say Mr Van Gaal but some systems store the middle name in a separate field.

Re: [dev] Problem with IE 10 on Richtext

If you can not update OTRS, you have two options: - Disable the Rich Text editor in the SysConfig - Don't use IE10 I'm sorry for the few options you have here but the OTRS you use bundles a version of the editor component that does not completely support IE10. *Full* IE10 support for the

Re: [dev] Owner First and Last name in CustomerTicketZoom.dtl

Hi Jan, You are probably asking this because if you enable 'owner' you'd only see the owner *login* name as opposed to the firstname / lastname which makes it not very usable right? [image: Inline image 1] whereas for the same ticket in the overview, if you enable it, you DO see firstname and

Re: [dev] Owner First and Last name in CustomerTicketZoom.dtl

Hi, I fixed it here; please check the code if you want to see how: https://github.com/OTRS/otrs/commit/0c394c6892152defb7def8d84e06b696c5ed18b9 On Mon, Apr 22, 2013 at 8:08 AM, Michiel Beijen michiel.bei...@gmail.comwrote: Hi Jan, You are probably asking this because if you enable 'owner

Re: [dev] Delete command for DB Object not working

Hi Jignesh, On Fri, Jun 28, 2013 at 7:11 AM, Jignesh Kakka (jkakka) jka...@cisco.com wrote: I am calling Do method of DBObject and passing this statement delete from customer_user where login = 'test123' this returns me 1 in response every time and when I pass select login from

Re: [dev] Can an EventModule be used to auto mark system articles as read?

, Jul 3, 2013 at 12:18 PM, Michiel Beijen michiel.bei...@gmail.comwrote: Hi Bogdan, The tricky thing with the read flags is that they are on a per user basis - so the only possibility is to insert read flags for all users. And if you add a user later on, he'll still see all system articles

Re: [dev] Can an EventModule be used to auto mark system articles as read?

will be to determine if the parent ticket should also be marked as seen. No? Because the counter is computed based on TicketFlag. Not ArticleFlag. On Wed, Jul 3, 2013 at 12:51 PM, Michiel Beijen michiel.bei...@gmail.comwrote: Sure, you can do that. Use ArticleFlagSet, and let the Event module run

Re: [dev] Stability problems with OTRS on Windows

Hi Rocco, Yes, the instability is caused by mod_perl on Windows. If you want to move to IIS, and want to perform a manual installation, you can follow the installation instructions, which are in the Wiki:

Re: [dev] OTRS Suspiciously slow

Hi Mike, 08/08/2013 21:38 - McMahon Mike wrote: What is going on guys? Where can I start to look at this. It really seems to be the AgentTIcketQueue that causes the most problem (or any view that shows lots of tickets at once). If the queue view is the place where you see most

[dev] Upgrading password hashes

Hi all ;-) I am really happy with the bcrypt password hashing mechanism that Martin and me added to OTRS 3.3. That said, one thing that is not so nice is that passwords which already exists are not upgraded. Of course, for upgrading we would need the plain password. So what we could do is, when

Re: [dev] OTRS on SQL Azure: Question regarding DB Scripts

Hi, I saw a requirement for having indexes on all tables for replication before; also as a need for replication, but on a different database than SQL Server. For Sean it would be possible to add indexes of identity columns to these tables (caveat: untested) ALTER TABLE [yourTable] ADD MyID INT

Re: [dev] CMDB - authorization for Agents

Hi Rocci, this is not a standard feature. More multi-tenancy in OTRS would be great though. The only current framework possibility you'd have is to restrict access based on CMDB classes. -- Michiel On Mon, Jul 28, 2014 at 2:10 PM, Rocco Tocci rocco.to...@tbsit.com wrote: Good day to all, Are

Re: [dev] CMDB - authorization for Agents

? Something similar add-on CI-Assignment but free? Thanks Rocco Il 28/07/2014 21.32, Michiel Beijen ha scritto: Hi Rocci, this is not a standard feature. More multi-tenancy in OTRS would be great though. The only current framework possibility you'd have is to restrict access based on CMDB

Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined

Hi David, On Wed, Apr 8, 2015 at 9:24 PM, David Boyes dbo...@sinenomine.net wrote: I have some updates that eliminate most of the local filesystem references, but it would take some updating to get to the current release. I took the approach of referencing blobs in a database table and

Re: [dev] Python REST API Client for OTRS

Hi Suneel, On Thu, Sep 24, 2015 at 8:23 AM, mvs babu wrote: > > I am new to OTRS dev and we are using OTRS4. Please help me where can we get > python REST API client. You could take a look at https://github.com/ewsterrenburg/python-otrs -- Michiel

Re: [dev] Python REST API Client for OTRS

Hi Suneel, I thought your objective would be to write some python code to interact with OTRS. If you write python code, the transport (SOAP vs REST) would not matter, right? As long as you can create / update tickets? At the moment there are no API's for Customer Data exposed via the Generic