Hello!
I'm still using ARS 6.3. Is there a way to copy the groups names
visible in the User Tool into another Tool via Workflow or do I really
have to start a bunch of queries to the DB to figure out the Group
name behind the ID?
The backgroud of my question is:
I have a regular form, where the
I have about 1400 tickets that will not archive. They meet the criteria.
I copy the search criteria from the archive properties and plug it
directly in. They just will not archive.
Do they some how get flagged to tell remedy they've already been
archived? My archive process did fail in the
Good morning all,
I'm running into a strange problem and wonder if any of you have run
into it and have a solution. I'm trying to create an approval phase
that occurs between two Status Reason fields. What happens is that when
testing that Approval Phase, I push the Change ticket into the
Hi All,
Can one use the OpGetList operation in a web service to return multiple
records and use the results to populate another form with the results
received from the OpGetList?
Scenario:
Ø Form A holds for example 10 records with a flag set to No.
Ø Using web service to
Hi Mark,
One way is to have a filter pull the Group Name from the Group Form into
a hidden field whenever the Assignee Group field is changed. Set this
filter to execute AFTER the filter that copies the Group Name into the
diary field. Set the diary field to pick up the name from this new
Hi Francois,
I'm assuming you are talking about two different Remedy forms, and even
if you aren't, yes, this is very feasible. I can't explain the whole
process...it's better that you use the example in the Remedy manual
because there are many details in the process.
Rick Ponzo
Francois
Hi All,
Just a Quick Question related to addition of new Attributes to an
Existing Class in CMDB , when a customized permission group Regular
Group with Group ID 6001 is added to the attribute change permission and
class saved. Am noticing an error as below
ERROR: 120035 The permission list
Hi Mark,
Tell me about your problem...
Are you trying to pick up the real names of the Group List field and put them
to another field?
If yes, I think that I can help you... (I did some like this last week)
In the beginning I was in trouble with this problem too... My another field was
You can remove them from the Vue.
-Original Message-
From: Moore, Christopher Allen [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 25 Feb 2008 9:45 am
Subject: Removing fields from report selection
**
Hi,
I have been given a request to remove hidden fields from the list for
Hi,
I have been given a request to remove hidden fields from the list for
selection when running reports. I doubt this is possible, but before I
said so I thought I'd check here.
Thanks,
Chris Moore
___
Hi Tadeu,
Are you trying to pick up the real names of the Group List field and put them
to another field?
Yes. But would prefer not to ask the Group form Group-ID after Group-
ID what the group name is. I hope there is another solutions for this.
Mark
Hi Prashanth
First a caveat - I do not use ITSM7/CMDB and am not familiar with its inner
workings.
It looks to me as though the CMDB application is in a deployable application
and the message is saying that permissions must be assigned through Roles,
rather than through regular groups.
HI,
Here is the details about the Group ID Range.
Group ID
--
Integer ID that is the recognized identity of the group. The ranges are:
- 1000–14999—For regular and computed groups
- 6–60999—For dynamic groups
- 1000—For AR System groups and current AR
Hi Rick,
This is between 2 Remedy server and the forms resides on each server
respectively. Which manual do you refer to. The manuals I have reference
do not fully explain this process.
Regards
Francois
-Original Message-
From: Action Request System discussion list(ARSList)
Our db passwords change on a schedule. The BMC SLM Collector stores the db
password in daytona.war/WEB-INF/classes/bmcslm.properties using the
parameter ArDbPassword. How does one go about changing this value after the
db password is changed? The jboss instance was restarted without updating
Francois,
Which version are you running?
Rick Ponzo
Francois Seegers wrote:
Hi Rick,
This is between 2 Remedy server and the forms resides on each server
respectively. Which manual do you refer to. The manuals I have reference
do not fully explain this process.
Regards
Francois
I did something like this:
I read the value of Group List and put them to another field of another form...
(Push Fields Action)
Then I created one Filter that works on these field (with another two auxiliar
fields)...
The values that came from User form are separate by ;
Then I have created
Fred, I think this is a strangeness in how AR logs, actually.
I've got two filters set up on my Linux 7.1 patch 1 VM. They both fire on
modify and I'm testing them on at a time.
The first uses Set Fields: $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912
/root/whatar.txt
The second uses
Hello all. Me and the esteemed Mr. Tim Widowfield have been working on
a project to integrate HP's external call center application with our
internal Remedy system. We've got the integration working on our
current version 5 system and are now porting the changes over to version
7 for our March
We are running 7.0.1 patch 5 at the moment and the web service we will be
consuming run on 6.3. I am testing this first on a virtual machine with 7.1
installed.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Ponzo
Sent:
Try using:
PERFORM-ACTION-OPEN-URL new URL
I have this on one of my applications in 6.3 and it works great on the
Mid Tier.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
I kept fiddling with this and finally got it working. I created a new
attachment field and put the file that I am attaching into a character field
which is referenced in the PROCESS command.
Thanks for all the responses. Turned out this was a PICNIC.
J.T. Shyman
Column Technologies
Agree with the support from Javasystemsolutions and Mr Baker! Outstanding!
(did a review of XMLGateway a year ago, but due to a lot of
circumstation the customer did not want to go further...)
Regards,
Jarl
On Mon, Feb 25, 2008 at 6:04 PM, Covert, Jack [EMAIL PROTECTED] wrote:
**
Hello
Michael, that password I believe is for the ARAdmin account. I went
through this awhile back, and they also changed my ARAdmin account
password.
From what I understand, the ARSystem just uses SA to create the ARAdmin
account. From that point on, it uses the ARAdmin account.
If your DBAs or
Listers,
A couple of our servers were identified in a scan the other day as
having weak sa passwords for SQL Server. We've been told to change them, but
I want to be sure that it's not going to stop AR System from functioning
correctly. I imagine there's a setting for the sa
Does anyone know if you can open a URL in an active link in Mid Tier ? I
can do it with an active link in the user tool using DDE, but it doesn't
work in Mid-Tier.
//SIGNED//
Robert R. Gornto, GS-12,37 CS/SCBB
Chief, Network Administration
DSN 945-0483
Comm 210 925-0483
One of the main reasons we went to 7.1 is to take advantage of
escalation pools. We have some intensive data-loading escalations we
will run that we want to have on their own thread - that's easy to set
up. I set the minimum/max escalation threads to 2 and assigned all of
the new intensive
Why DDE on the user tool when you can use the Run Process action
Perform-Action-Open-URL URL???
That action would work in the Mid-Tier too..
Joe
- Original Message
From: Gornto, Robert R Civ USAF AETC 37 CS/SCBM [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, February 25,
Actually I think when you change the password in the Admin tool it will
change the password on the database for the ARAdmin account.
You are correct that SA is only used during the install. Our DBAs do
not let us know the SA password (When we do an install/upgrade they
change SA to something
From the session by Bob Poulos at last years RUG:
•Property can be empty for compatibility with single thread environments
–Escalations without a pool assignment will be owned by the first thread.
Regards,
Jarl
On Mon, Feb 25, 2008 at 7:02 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
One
William,
The answer you seek can be found on the path of the Yellow Book. (
To paraphrase a current T.V. Commercial in the US with David
Carradine.) (AKA: RTM)
Ref: Workflow-Objects-710.pdf Pg 15:
Escalations can be assigned to pools so the escalations from each pool
run in parallel on separate
A Change Field action set to fire on Return on selection of a value on this
field, as well as Window Loaded, should do this for you.. One of the options of
a Change Field Action is Change Label Color. This will change the Label Color
but not the data color..
Joe
- Original Message
All,
ARS 6.3 patch 16
NT 2003
SQL 2000
I believe this can be classified as somewhat Off Topic so here goes. I
have a web service that I am consuming on Submit to Form A. This web
services creates a record in another system and Remedy receives a ticket
number back. Up until about a month
I've seen with webservices if there is an error creating a record, and
the transaction is rolled back, the nextid in arschema table is still
been updated. So you loose a requestid.
--
Jarl
On Mon, Feb 25, 2008 at 8:10 PM, Nall, Roger [EMAIL PROTECTED] wrote:
**
All,
ARS 6.3 patch 16
Thanks for the replies. Just wanted to make sure I wasn't going to get flooded
with phone calls if I changed the sa password.
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6478 / Comm: 334-416-6478
-Original Message-
From: Action Request System discussion
If you look at chapter 13 of the advance guide for 6.3 you should find
exactly what you're looking for.
Francois Seegers wrote:
We are running 7.0.1 patch 5 at the moment and the web service we will be
consuming run on 6.3. I am testing this first on a virtual machine with 7.1
installed.
I would turn on plugin and filter logging and see if there are any
errors being returned from the other system. Since you are consuming a
service the Filter log should show the web service plugin being called
in the filter. The Plugin log will show the inbound and outbound data
(when the log
Jarl,
Sorry for any confusion. There is no loss of Request ID anywhere. Here is what
was happening when we first noticed this issue:
* Remedy ticket 123456 created and associated to ticket 456789 from
other system according to ticket number in Remedy form.
* In addition
Hi All,
I need to push attachments in the Email Messages form to a regular form
called CSC Email.
Incoming Email (customer response) that has a ticket number in the
Subject line gets pushed to a separate form called CSC: Email. One form,
three filters and it works great. The challenge I have is
I would turn on filter logging, especially since the owners of the other
system are firmly convinced that Remedy is at fault here, but here is
why I don't:
* The action to initiate the Web Service call is a manual user
action. If there were errors being returned from the web service the
Hello Roger,
Does this filter that create this web service exist in a Filter Guide that
loops until a certain condition is met?
Or do you have a Goto filter action or Go To Guide Label action that takes your
filter execution back on certain conditions and re-execute the Web Service
Filter?
Mark,
Why push attachments and create dups? You could copy attachment table in
email messages form on your custom CSC Email form which would be a
look-up to the 'AR System Email Attachment Join' form. You could trim
the look-up table as per your needs and it will be abstract from users.
This
Joe,
Good question but this filter is not in a guide. It is a stand alone
filter. Here is some more detail.
* Users create records in Form 1.
* Sometime during the life of some records in Form 1 the ticket
need to be transferred to another system.
* The users working in Form
I am using AR 7.0.1 on Linux with ITSM 7.0.2 Patch 4. When I try and add the
Assignee column to the Overview console, it is only populated for Problems
and Known Errors. The Assignee Group is never populated. I'm sure this has
something to do with the way SHR:ARDBC_OverviewConsole runs it's
So it does look like your filter is firing twice for some reason... Have you
got some sort of a validity check on your Filter that is using the web service
to create a new request on the other system to not create it if it already
finds a Remedy ID of the record you are trying to create on that
Roger,
Did you say the web service filter fires ONLY on Submit to Form A??? Does it
fire on Modify of that entry on Form A?
Joe
- Original Message
From: Nall, Roger [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, February 25, 2008 1:58:45 PM
Subject: Re: Web Service
While Fred and Gary is right about the SA password being asked only on install,
I'd like to point out that we do not require the SA password or account at all
for upgrades..
The reason we need an SA password during an install is because the AR System
installation script requires to create the
No, only on submit.
Thank you,
Roger Nall
Manager, OSSNMS Remedy
Desk: 813-348-2556
PCS: 973-652-6723
Sent from my T-Mobile Dash.
-Original Message-
From: Joe DeSouza [EMAIL PROTECTED]
Sent: Monday, February 25, 2008 7:17 PM
To: arslist@ARSLIST.ORG
Personally I do not see a way a submit filter could fire twice - unless its in
a filter guide and it loops or some other filter on a certain condtion has a
Goto action that sends the execution order back and reruns that web service
filter..
Or if you have more than one filter set to run under
I agree with you Joe, but is there anyway to change the color of data?
On Tue, Feb 26, 2008 at 12:11 AM, Joe DeSouza [EMAIL PROTECTED] wrote:
**
A Change Field action set to fire on Return on selection of a value on
this field, as well as Window Loaded, should do this for you.. One of the
I'm using the 7.1 Java API and trying to rename a form. After I have
connected here is my code
Form frm = conn.getForm(Old);
frm.setKey(New);
conn.setForm(frm);
I get the Form object just fine
it sets the new Key without error
when I try to use the '.setForm' method I get error
Exception in
No but if you do not mind creating display only fields that are disabled
that show or hide depending on the choice of the original field with all
those values preset on them in different colors, you may be able to do
something there.. You will have to be a little bit 'artistic' there and
place
LJ,
I have not tested it, but I would try the setNewName(String newName)
method inherited from class com.bmc.arsys.api.ObjectBase. I would bet
that is the right way to change the forms name.
HTH
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love,
I did not see what ARS version you are using... but... In versions
=7.0 then there is a way to do this. It is not as trivial as a single
action in an active link, but _it is possible_ if you have to have the
UI feature.
Do some reading on a Data Visualization Field (DVF). They allow you to
write
I've just installed AIE 7.1 patch 001 on ARS 7.1patch 1 running
Solaris OS.
No error message during from the installation log file.
I can start the instance script ./service/bin/aie001 start
successfully, but the problem is from AIE Console Configuration
Instances, there's no entry of instance
Reinstalling AIE (without installing the AR portion again - forms and
workflow) will also prompt you for a number of additional instances to
add to the existing ones, and might be a way to get them defined if they
were not on the first install.
Christopher Strauss, Ph.D.
Call Tracking
{\rtf1\ansi\ansicpg1250\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}}
\viewkind4\uc1\pard\lang1033\f0\fs20 That's how its done in EIE, so I figure it must be the same in AIE. Reinstalling creates those instances in the Windows Services automatically.\par
\par
Joe\par
Hi David,
I have tried even mapping group to new role created and then assign role
permission to custom attribute , but still I was getting the same error.
Any how I have fixed the issue now, could find the resolution in
Knowledge base that this problem is something to do with the version of
Hi,
I think we may need to add AND $USER $ != AR_ARCHIVER in the filter
qualification as well.
If the incident is related to another incident then we need to find out
How is it related to the other incident? Is it a duplicate or is it the
original?
Please add the AND $USER$ !=
59 matches
Mail list logo
