These are for 7.6 - I don't know about 7.1
BMC Remedy AR System Server 7.6 Performance Tuning for Business Service
Management
http://documents.bmc.com/supportu/documents/90/37/199037/199037.pdf
The mid-tier deployment guide is from:
For anymore who is interested these are some Perl SOAP::Lite examples
for opcreate, opset, opget, and opgetlist.
I haven't used these in a while, but remember it took me a while to
figure out how to consume the remedy web services in perl - so thought
these may help someone else out.
From: Andrew C Goodall
Sent: Wednesday, March 14, 2012 12:04 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: perl soap lite examples
Attempting this again as a zip attachment.
For anymore who is interested these are some Perl SOAP::Lite examples
for opcreate, opset, opget, and opgetlist
Here are text versions to try and get around the attachment blocking.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Andrew C Goodall
Sent: Wednesday, March 14, 2012 12:09 PM
2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/ | 972.431.1518
From: Andrew C Goodall
Sent: Wednesday, March 14, 2012 12:04 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: perl soap lite examples
Attempting this again as a zip
You obviously didn't read the text of this thread. :)
Perhaps you meant to post this to the main Automate Cache Flush
thread? - http://www.javasystemsolutions.com/arslist/view/89045563
What is engineering going to do to relieve the effort and time spent by
your customers in managing this flush
On a similar note...
There's got to be a better design that would not need to utilize this
form of caching in the first palace.
We go through this nightmare everytime we deploy - it's a headache.
We have 2 active mid tier servers (Windows/Tomcat) active to users. So
everytime we deploy we
ITSM is.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Friday, March 02, 2012 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Automate Cache Flush - RANT
**
On a similar note...
There's got to be a better design
Another tip that help me was to set MinOccurs = 0 and Nillable = true
where appropriate.
This can be found by clicking the ... next to the xml data type
attribute, called XML Properties
On the BMC OOTB web services they left MinOccurs = 1 and Nillable =
false even for optional fields, not
Is there a rich text field in remedy?
Regards,
Andrew Goodall
font face=monospacesize=-3brThe information transmitted is intended
only for the person or entity to which it is addressed and brmay contain
confidential and/or privileged material. If the reader of this message is not
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Thursday, March 01, 2012 1:10 PM
To: arslist@ARSLIST.ORG
Subject: rich text field
**
Is there a rich text field in remedy?
Regards,
Andrew Goodall
The information transmitted is intended only for the person
All,
ARS 7.5 patch 4
Midtier 7.5 patch 4
ITSM 7.5.01
I had a user report an issue this morning. They are unable to update a
Change CRQ requested start date to 3/11/2012 2:00:00 AM
On midtier web client it does not show an error and when you enter
3/11/2012 2:00:00 AM it simply
Thanks Elizabeth - I thought this was something to do with daylight
savings, so it sounds like that is by design even if it was poorly
implemented?
If so, a more meaningful user friendly reason should have been populated
to the user.
Regards,
Andrew Goodall
Software Engineer 2 |
the hour that the time
changes for the start of daylight saving time. For more information, see
knowledge base article ID 5816 on the BMC Remedy Customer Support
website.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent
We added something like the following to the notification template in
SYS:Notification Messages Email message body - this example is for ITSM
incident assignment.
a href=http://put your midtier name here/arsys/forms/put your ar
server name
I trying to research an issue with filter action web service call.
I do not see the xml output in the filter log.
Does anybody know if and how you can view the xml output of what is
being sent in the web service call?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services
the input values in that log file.
If it is for a remedy published webservice then midtier logs will show
the actual xml coming into remedy.
On Friday, February 24, 2012 1:10:27 PM UTC-6, Andrew C Goodall wrote:
**
I trying to research an issue with filter action web service call.
I do not see
output from a webservice call?
Yes ... You need to change the level value from warn to either debug
or info and restart the java plugin process
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Friday, February 24, 2012
I ran the query and returned 878 rows.
I'm not too concerned with the ones where the RemedyMaxLength is smaller
than the DBMaxlength, but I am concerned about the ones where the
DBMaxlength is less than the RemedyMaxLength - it's those that could
cause fatal errors / crashes.
I modified your
My guess is that it's something to do with ehcache.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
If you don't have access to enterprise level monitoring tools (such as
patrol, MOM, splunk, etc...) and if this is windows OS you could use the
arapi.net and vbscript on the arserver to send an email notification of
error on login or vice versa of healthy login. If you execute remotely,
then this
undertaking. I'm trying to make my monitoring smarter.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Friday, February 10, 2012 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server 'Alive' check
**
If you don't have
It blows me away how much manual effort we the customer have to go
through to check that the product we purchased is working as intended /
designed!!!
Firstly, the onus should be on BMC to provide this capability for its
own product, secondly if the product was stable and robust perhaps we
That's good to here! We need that.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chou,
We own and use Abydos Analyzer too.
It's one of those tools which you might not use everyday, but when you
do it saves you a ton of time.
It's easy to work with and use, and very quick and powerful. I would
definitely recommend it.
Love that it uses standard Microsoft products for the output
The aliens will be using NoSQL Big data from a non relational planet in
a distant galaxy far far away.
BMC Houston you have a problem!
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
Interesting acquisition - there sure is a lot of overlap with Remedy. I
wonder how this will play out?
http://www.numarasoftware.com http://www.numarasoftware.com/
GaryHoagland https://twitter.com/#!/GaryHoagland GaryHoagland
Fear Uncertainty and Doubt being spread about the BMC
What I know.
1. In ITSM 7.5 there is a defect - for which there is a hotfix the assignment
record does NOT update under certain conditions when user takes the incident to
resolved or closed.
2. The assignment record is not added until the completion of the assignment,
i.e. when assignment
We're planning an upgrade to 7.6.04 from 7.5 - the main driver is for
improved client performance, namely web client since in 7.6.04 that is
all the client can use.
Can anyone provide any insight on what the best tools / approaches would
be for measuring client web performance of ITSM
, at 4:18 PM, Andrew C Goodall ago...@jcpenney.com
wrote:
**
We're planning an upgrade to 7.6.04 from 7.5 - the main driver
is for improved client performance, namely web client since in 7.6.04
that is all the client can use.
Can anyone provide any insight on what
I'm soliciting feedback regarding experience observed in the field regarding
migrating from 32bit JVM to 64bit processes - is it worth it?
So we'll be upgrading from 7.5 32bit to 7.6.04 64bit (on Windows 2008), our
major objective is to drastically improve client performance.
Due to BMC
://wikis.oracle.com/display/HotSpotInternals/CompressedOops
Axton Grams
On Tue, Jan 17, 2012 at 9:35 AM, Andrew C Goodall ago...@jcpenney.com wrote:
**
I'm soliciting feedback regarding experience observed in the field regarding
migrating from 32bit JVM to 64bit processes - is it worth it?
So we'll
This is for an ITSM incident.
Here is an example we use in an SSRS report navigation:
=
http://midtier/arsys/forms/arserver/HPD%3AHelp+Desk/Best+Practice+V
iew/?qual='100161'=%22 Fields!Incident_Number.Value %22
You can use the same approach and just change syntax to what you need.
You can't very easily - there is a bug in BMCs license tracking across
an AR server group environment - and at least I can't be bothered to
spend the time with support to try and get them to fix it.
Bascially, the way I do it is to capture snapshot of active users during
busiest part of online
We use Microsoft SSRS (SQL Server Reporting Services) - you develop
reports in MS Visual Studio using the business intelligence module (a
component of MS SQL Management studio) and publish to the SSRS web site
for users to subscribe and export data into various formats.
This was the cheapest
We use Tibco WS over Http to communicate with Remedy, no need at this
point for us to look at Tibco EMS (JMS).
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
Use the ITSM data management tool - data load option.
Edit import spreadsheet for people.xls Tab 18 CTM-PeoplePermissionGroups
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion
Best to do from Archive form properties of desired forms, e.g. purging
data using form property archiving from HPD_Help_Desk will also clean up
related associated data due to built in filter workflow on DELETE.
Do you means archive - i.e. to another form or db, or purge the old
data?
Attached
We use Microsoft SQL Reporting Services (SSRS) for our analytical needs;
obviously we have a SQL Server DB. We added a SQL snapshot for reporting
purposes of the live ARSystem DB to make sure we were only hitting the
live db for reporting purposes when absolutely necessary, e.g. when
needing to
Not sure if this helps.
Examples below - these are for SSRS report links but you can use the
same approach with some changes to the syntax and criteria for the qual
line reference.
I'm sure you could use same approach on a field and use workflow to auto
build the qual line.
FYI - important to
FYI - also think about changing port from default setting which is same
as the Plugin-Loopback-RPC-Socket
--
THIS WAS FROM BMC SUPPORT ON AN ISSUE WE HAD WITH SLOW APPROVAL PROCESS
For the error Dispatch : Operation cancelled due to error (ARAPPERR
4502) in the arerr.log file
David / Matt / Doug,
Can either of you provide any details on the release plan for ARS + ITSM 7.7
and an overview of major new features?
I was hoping someone could tell me as we are looking to upgrade to 7.6.04 Q1
2012 - but if there are any compelling new features / enhancements delivered
I was confused to what exactly you are referring to, e.g. approval
process, progress bar, etc...
If you're referring to the approval process:
Application Admin Console -- Custom Configuration -- Foundation --
Advanced Options -- Approval Process Configuration -- Search existing
mappings
I think their confusing pools with users. I believe 80 -100 pools is
recommended.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/ | 972.431.1518
From: Action Request System discussion
I just found the download for the AR Log Analyzer
AR Log Analyzer - https://communities.bmc.com/communities/docs/DOC-2973
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From:
This may help if it's ITSM foundation data...
https://communities.bmc.com/communities/docs/DOC-14224
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
Cecil is right - you just need to enter the type = AR Server, Number
of Licenses = 1, and the Key.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/ | 972.431.1518
From: Action Request
ARS 7.5 patch 4 = Windows 2003 / Quad Quad-Core 2.3 Ghz / 8 GB Ram (x2
active forward facing to user community on load balancer)
Midtier 7.5 patch 4 = Windows 2003 / Quad Quad-Core 2.3 Ghz / 8 GB Ram
(x2 active forward facing to user community on load balancer) running
Tomcat to IIS pass
Comes from the timezone of the ARS server I believe that executes the
web service filter action.
e.g. try changing your server timezone and see if it changes.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
,
which means I should expect -8 and not -7 in SOAP envelope from Nov 6
onwards.
My default user for midtier is set to America/Los_Angeles timezone.
My dilemma is why is it sending me -7 instead of -8.
Thanks
Chintan.
From: Andrew C Goodall ago
6
onwards.
My default user for midtier is set to America/Los_Angeles timezone.
My dilemma is why is it sending me -7 instead of -8.
Thanks
Chintan.
From: Andrew C Goodall ago...@jcpenney.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, November 16
Doug - BMC might want to consider getting on the Microsoft Development
BETA team - to test their products before GA :-)
A software company that uses another software company's interfaces
should not be waiting to GA - that is not an excuse, they should have
proactive QA/QC processes up front in
Yeah! Long live HTML5
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent:
Yeah make sure you don't have dev-cache mode switched on.
Our Delay-Recache-Time: 300
You also may want to try adding: Select-Query-Hint: NOLOCK
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request
quarterly so the downtime is not
excessive.
HTH
Jim
-Original Message-
From: Andrew C Goodall [mailto:ago...@jcpenney.com]
Sent: Friday, November 04, 2011 1:16 PM
Subject: Re: Remedy Server Group issues
Yeah make sure you don't have dev-cache mode switched on.
Our Delay-Recache-Time: 300
We haven't yet - but may be embarking on that next year to pull data
into CMDB.
There are some articles on BMC communities concerning open source 1 way
connectors, see:
https://communities.bmc.com/communities/docs/DOC-1741
https://communities.bmc.com/communities/docs/DOC-1742
you
You could also check out this company's services:
Build a Multisource CMDB with HP's Universal CMDB Atrium
http://www.linium.com/practices/optimize/events/webinarbuildamultisource
hpuniversalcmdbwithatrium
Regards,
Andrew Goodall
Software Engineer 2 | Development Services |
So www.yammer.com http://www.yammer.com/ is a free Facebook esq.
medium in which we could build an ARSList group and other local RUG
groups?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
font
Turn on client side active link logging and then search for the word
schema
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
http://en.wikipedia.org/wiki/SMS
Yes - SMS / Text is limited in lneth like twitter - in fact twitter took
it from text message limit.
So cell phone companies allow greater length by breaking them up into
multiple messages. Your users will love that, especially if they have
overages on going over
Matt (aka Mr. Community Ambassador),
Is there any chance you'll be reviewing, updating, and improving the
current RFE process?
I'm sure I'm not the only one who feels the current process is a
complete waste of time and energy.
I'm so tired of submitting RFEs for processes BMC support
Is that a BSc or a BA :)
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Thursday, September 29, 2011 4:13
It depends on how many groups you want to measure.
If only a handful then sure, you'll need to add an SLA measurement for
each support group.
If many, then I would not measure this in an SLA in SLM but rather use
the incident assignment logging and produce reports based on those
metrics.
See Assignment Configuration form (CFG:Assignment) - its on the
Application Admin Console for ITSM - Step 7 Assignment - for
assignment rules
Also see Change Configuration Rules under Application Admin Console /
Advanced / Change Management / Advanced Options / Rules
Regards,
Andrew
I'm guessing your firewall is blocking outbound traffic to smtp servers.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request System discussion list(ARSList)
How do you refresh current record displayed in an active link?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
font face=monospacesize=-3brThe information transmitted is intended
only for the person or entity to which
Sent: Wednesday, September 21, 2011 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: refresh current record in active link
Do a Refresh Table run process on field 1020
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday
I think it is Adobe flash related, yes it is needed for visualization. I
would update - clear %temp% cache, and retry.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request
User tool uses flash, not just browser. WUT needs java and flash.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request System discussion list(ARSList)
I'm not sure how to put a succinct title on this...I'll try to explain
I want 2 tables on a display form with add and remove buttons where
I can:
1. Add item 1 from Table A to Table B, but then also remove from
Table A so it does not show up as an available selection again - since
Developer
On Tue, Sep 20, 2011 at 1:54 PM, Andrew C Goodall ago...@jcpenney.com
wrote:
**
I'm not sure how to put a succinct title on this...I'll try to explain
I want 2 tables on a display form with add and remove buttons where
I can:
1. Add item 1 from Table A to Table B
So in a web service call you can set time zone:
urn:AuthenticationInfo
urn:userName?/urn:userName
urn:password?/urn:password
!--Optional:--
urn:authentication?/urn:authentication
!--Optional:--
urn:locale?/urn:locale
. It resolved the problem
rei
On Fri, Sep 16, 2011 at 6:02 AM, Andrew C Goodall ago...@jcpenney.com
wrote:
**
See attached jpg - notice the difference of reported date in the table
vs. the reported date in the field below the table.
The date/time in the table field is being reported from
an hour to it???
Joe
From: Andrew C Goodall mailto:ago...@jcpenney.com
Sent: Thursday, September 15, 2011 2:02 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Discrepancy between date/time in table Vs. normal date/time
field
**
See attached jpg
On Fri, Sep 16, 2011 at 6:02 AM, Andrew C Goodall ago...@jcpenney.com
wrote:
**
See attached jpg - notice the difference of reported date in the table
vs. the reported date in the field below the table.
The date/time in the table field is being reported from the server
time/zone instead
in the
server. It resolved the problem
rei
On Fri, Sep 16, 2011 at 6:02 AM, Andrew C Goodall ago...@jcpenney.com
wrote:
**
See attached jpg - notice the difference of reported date in the table
vs. the reported date in the field below the table.
The date/time in the table field
It would be nice if BMC helped drive that effort!
I like the idea of the prefix - or perhaps some other flag to denote
company creator.
Can someone please explain why the default 536 range is not a good
choice for custom fields - thanks.
Regards,
Andrew Goodall
Software Engineer 2 |
Does anybody know if there is a similar option for SQL Server 2008?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request System discussion list(ARSList)
for it.. search results however may indicate that it might have
been discontinued after SQL 2005. I do not have a ready test instance to
try it on..
Joe
From: Andrew C Goodall mailto:ago...@jcpenney.com
Sent: Thursday, September 08, 2011 3:12 PM
Newsgroups: public.remedy.arsystem.general
Look to see what the following roles are mapped to on your system:
CMDB RE Definitions Admin
CMDB RE User
You need to add to your new group the group mapped to those roles.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original
We're on CMDB 7.5 patch 1
Looking at this further - it appears yet again BMC are unable to clearly
segment roles :(
I think Felix is right - you may have to provide Administrator rights -
which sucks.
I just did a test and even though my CMDB admin could go into modify and
create - it wouldn't
You forgot CMDB.
CMDB should come after ARS.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena
Sent:
Yeah - we're not on 7.6.04 - but on 7.5 we increased the escalation
threads from the default 2 to the max 6 (one per pool). I believe the
NTE escalations uses pools 3,4,5.
Also, make sure you haven't installed any longer running escalations
that could be backing up the escalation emails, put any
-
From: Andrew C Goodall ago...@jcpenney.com
To: arslist arslist@ARSLIST.ORG
Sent: Thu, Sep 1, 2011 8:24 pm
Subject: midtier 7.6.04 with ARS 7.5
**
Has anybody upgraded to midtier 7.6.04 but kept ARS @ 7.1 or 7.5?
Wondering if you did how much (if any) performance improvements in
rendering were
Genius - love that idea.
Did you do this specifically because of the This record has been
updated by another user since you retrieved it... received when
attempting to approve or reject the change request?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney .
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Thursday, September 01, 2011 5:26 PM
To: arslist@ARSLIST.ORG
Subject: disable change flag on hidden fields
**
ITSM 7.5.01
What are some of the scenario's where you'd want to keep the disable
change flag
ITSM 7.5.01
What are some of the scenario's where you'd want to keep the disable
change flag = false on a hidden field?
I ask because we're seeing some behavior on CHG:Infrastructure Change
where users are receiving the message:
This record has been updated by another user since you
Are you saying the normal installation guide only provides low
availability ;)
Regards,
Andrew Goodall
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran
Sent: Thursday, September 01, 2011 6:31 PM
To:
Has anybody upgraded to midtier 7.6.04 but kept ARS @ 7.1 or 7.5?
Wondering if you did how much (if any) performance improvements in
rendering were gained?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
/prefont
in
the exact opposite I sent emails. Then we cycled the email engine and
ran the tests again. The results were the same.
Thanks,
Mark Reahard
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Friday, August 26, 2011 7:24 PM
have to set this property on every mapped field?)
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Friday, August 26, 2011 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: .Net Example of getting data from a Web
Is that using MAPI? I'm not sure Remedy is the cause here, e.g if using
outlook the newest received email is always at the top of the display
table - perhaps the solution is to change the default sort in the email
client you are interfacing with?
Regards,
Andrew Goodall
Software Engineer
You can use the company - when a company is created it creates a group
for it. Search on the long name of the group for the company name to get
the group ID. This is what will be appended to field 112 if want company
row level security. Use Public if you want to open it to everyone.
Regards,
Has any one added any custom workflow to prevent Requestor and
Implementer notification occurring if the ID is the same for the
Requestor and Implementer?
A lot of our changes are IT people inputing change requests so the IT
person is often the requestor and implementer, and they are getting
| Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Kevin Shaffer [mailto:kevin_l_shaf...@hotmail.com]
Sent: Thursday, August 25, 2011 5:29 PM
To: Andrew C Goodall
Subject: RE: change management notifications - where requestor same
If any one is interested in a 6 month contract with us at jcpenney in
Plano,Texas then send me your resume...
ARS Admin and developer experience 3+ years, certification a plus
ITSM 7.5 and above experience required
CMDB implementation, administration required - , integration experience
with
.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Sunday, August 21, 2011 1:11 PM
To: arslist@ARSLIST.ORG
Subject: reload of web service wipes out field mappings!
**
Any one else finding it really annoying that the reload
Where are you counting from? - query on CTM_People involves multiple
queries not just one, so are you just counting time from the main
query to the next or the total time to process all queries for that
operation?
Ours 329ms (from main to last query in operation) - 357,000+ total
records - SQL
Any one else finding it really annoying that the reload of a web service
wipes out all your field mappings and you have to remap everything
instead of just the items that changed?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
Just noticed this in the 7.6 performance tuning guide - Page 27 reads:
Running preload
Considering all of the services, the following is the optimal procedure
to run preload
once:
1. In the Mid Tier Configuration Tool, turn on Enable Cache Persistence
in the Mid Tier
Configuration Tool.
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