Linux vs. Exchange

Hi All, Currently I am installing ITSM 7.6.04 on a Linux box and plan on using a mailbox on the Linux server for notifications. Are there any advantages to using a mailbox on a Exchange server for this? I don't know of any so I thought I would ask. Thanks Mark Mark Brittain Remedy Developer I

HTML populated but not Plain Text Body

Hi All, I am sure this comes up from time to time. HTML formatted email is sent to the Email Engine. In the AR System Email Messages for the HTML Body/Content gets populated but the Plain Text Body/Content does not get populated. When the email is received I in the ARS Email Messages form, the

Re: unqualified searches

Dave - that is my understanding too. I allow unqualified searches, actually this was inherited, and don't see a problem. In general I think people search for something (in Remedy). I would suggest not setting up searches behind buttons/active links that you would expect large results. People ten

Re: Risk Assessment Questions

will give you the risk level. This is handy to give to the end users who are trying to determine how much weight to give questions and things like that. Hope it helps. On Tue, Aug 28, 2012 at 5:54 PM, Brittain, Mark mailto:mbritt...@navisite.com>> wrote: ** HI All, I'm in the proces

Risk Assessment Questions

HI All, I'm in the process of going from a custom form based ARS 6.3 to the OOB ITSM 7.6 suite. The Change Management Risk Assessment , Risk Level - 1, -2, etc is not very user friendly so I was thinking I would make that field read only and force the user to answer the Risk Assessment questio

Re: Export though Golden Gate - exceeds field length

x) from T120 WHERE Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, August 24, 2012 1:48 PM To: arslist@ARSLIST.ORG Subject: Export though Golden Gate - exceeds field length ** Hi Al

Export though Golden Gate - exceeds field length

Hi All, I have an situation where we are trying to export data from the Remedy tables (e.g. T120) though Golden Gate and some records are being rejected because the incoming data exceeds the expected field/colmn size. If I take the character data from field and do a count in MS Word I get 992.

RGB

HI All, Does anyone know the RGB values for the standard lime green and blue colors on the forms? Thanks mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.

Re: Issue creating a Web Service

vice (as that is all dynamic from the Mid-Tier server as the request to pull it is made). If you really want to save it without the did you hit the "View WSDL" button? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.OR

Issue creating a Web Service

Hi All, Created a Web Service and this was going just fine until I attempted to save it. I used the following WDSL handler URL http://192.168.23.10/arsys/WSDL/public/server alias/QuickTicket Got an error - Failed to initiate JRE and internal Java module (7017). and the URL that got saved is

Re: ITIL Listserver

t Services ago...@jcpenney.com<mailto:ago...@jcpenney.com> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Brittain, Mark Sent: Monday, July 23, 2012 12:22 PM To: arslist@arslist.org<mailto:arslis

ITIL Listserver

Hi All, Just about everyone on the arslist at one time or another have made my life easier with advise, references and really great solutions. At the same time never coming back with comments like "that's a dumb question". Does anyone know if there is a ITIL listserv similar this where question

RESOLVED RE: Mailbox Name in filter qualification

tead of 'Mailbox Name' = "Malbox1" Is it? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com<mailto:ago...@jcpenney.com> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList)

Re: Mailbox Name in filter qualification

ces ago...@jcpenney.com<mailto:ago...@jcpenney.com> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, July 20, 2012 8:50 AM To: arslist@arslist.org<mailto:ars

Mailbox Name in filter qualification

HI All & Happy Friday, I have two incoming mailboxes, Mailbox1 and Mailbox2. If an email comes into Mailbox1 then I need to do a push field to Form A. Email coming to Mailbox2 needs to get pushed to Form B. I have the following qualification but it doesn't work. No push field. Am I missing so

Re: Remedy WEB Question

Something like this might work for you https://RemedyWEB-URL/arsys/servlet/ViewFormServlet?form=FormName&server=ServerAlias&username=username&pwd=password&eid=TicketNumber Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: retrieving enumerated (selection list) ID integer instead of value in filter action

Probably have to do a set field if urgency = "High" set field temp_urgency = 2000. Also pay attention to your partner's data type. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, July 12, 2012 3:01 PM To: arsl

HTML Email template question

Hi All, I have an interesting challenge with an image in a HTML email template. Straight forward Notify filter that references the template and send out the email. If the email is viewed in Outlook the image appears fine. If I view the email in OWA or on a mobile device then it looks broken. I

Estimated Completion

Hi All, Currently I am on ARS 6.3 with custom forms for Incident and Change Management. In the near future we'll me moving to 7.6 and the ITSM Suite but in the mean time I have to handle requests for new fields. Either on your custom forms or within ITSM does anyone have a field like %Complete

Re: Concatenate two strings in one string

If you are combine fields such as First Name and Last Name then you would want to use this format $First Name$ + “ “ + $Last Name$ Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Monday, June 18, 2012 8:42 AM To: arslist@AR

Re: mutiple addresses for one user account

Are you kidding? That was a "bug" back in 6.3. BMC still has not fixed it? I thought it had been fixed so I am glad this came up as part of the discussion. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, Da

Re: question on Pulling in external data via a SQL

Not quite sure exactly it is you are doing but let me see if I can give you a few ideas to work with. 1. In Remedy create a "View Form" pointing to the Oracle table/view. 2. Set the staging table to point to the "View Form" 3. Create the filters you need to do the work, leaving Execute On blank a

Re: Illegal group reference (RESOLVED)

Software Engineer Development Services ago...@jcpenney.com<mailto:ago...@jcpenney.com> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Brittain, Mark Sent: Tuesday, May 29, 2012 1:37 PM To: a

Illegal group reference

HI All, Hope you had a great Memorial Day weekend. I have a case were a Submit email template is sent to Remedy creating a record. This has been working great for about 6 month and now all of a sudden I am getting this error. In the body of the message is a Description field. As shown below, it

Re: Remedy to IBM Cast Iron (RESOLVED)

Engineer Development Services ago...@jcpenney.com<mailto:ago...@jcpenney.com> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 3:28 PM To: arslist@ARSLI

Re: Remedy to IBM Cast Iron

WebService. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com<mailto:ago...@jcpenney.com> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mar

Remedy to IBM Cast Iron

Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox, t

Re: arerror 3324 Escalation problem Quick Question?

I can't find it now but I recall reading that you can only run escalations on one server in the group at least on ARS 6.3. That would explain why you can't select and worth checking. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Se

One field in two places

Hi All, I have a Change form that has several pages. Once page is for simple changes and another page is used for complex changes. In both pages I need to have a Maintenance Start Date and a Maintenance End Date field. If I share fields then they appear on all pages and in the same position. W

mid-tier issue

In my haste forgot to mention the version ARS 6.3 patch 20 Mid-Tier 6.3 patch 20 Mark From: Brittain, Mark Sent: Friday, May 04, 2012 9:34 AM To: 'arslist@ARSLIST.ORG' Subject: mid-tier issue Good Morning, I ran into something I have not seen before. I created a web service for a

mid-tier issue

Good Morning, I ran into something I have not seen before. I created a web service for a new form, setting it to public permissions and the WSDL handler URL to http://10.25.233.234/arsys/WSDL/public/myserver/QuickTicket and save. Close/collapse the WS and reopen and the WSDL handler URL is h

Message images

Hi All, Sort of an odd question that seems to fit on a rainy Friday. You know that symbols for the AR System User note, warning and error messages. Has anyone have those images? I am creating a Yes/No dialog box and trying to make it look like a system message. If anyone has the images that I c

is it after hours?

Hi All, Currently when an incident is created I have a filter that sets the day of the week, and hour of the day. Then there is a second set fields that 'Check Date' = $DATE$ and then checks this against the Business Time Holiday. If it is a holiday then sets the 'Holiday' field to Yes. Then t

HTML Email Reply-All

Good Morning, Currently I have an plain text email that is sent to an end user asked for approval to perform some work. "If" the end user does a reply all and puts approved in the body of the email, when it is received, a set of workflow is executed. This is a bit weak because it relies on the

Re: Forms are not Displaying

I have seen this sometimes and it appears the form definition file on the workstation becomes corrupted. When this occurs for a user, I log on to the Admin Tool. Select one of the form's active links, disable, save, enable and save again. This forces the client to update the def file. Server: A

Re: Remedy ITSM Versus Microsoft Service Center System Manager

Agree with Fred. Give BMC the opportunity to retain your business and take the load off your shoulders From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 22, 2012 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Re

Re: Where does $DATE$ come from?

lto:arslist@ARSLIST.ORG> Subject: Re: Where does $DATE$ come from? ** Depending on what is used to set it.. Is it an Active Link? Or a Filter/Escalation? In case of an Active Link, the $DATE$ would taken from the client. In case of server side workflow objects, Filters or Escalations, they

Re: Where does $DATE$ come from?

de workflow objects, Filters or Escalations, they are set from the AR System application server (not the database application server). Joe From: Brittain, Mark<mailto:mbritt...@navisite.com> Sent: Monday, March 12, 2012 12:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.O

Where does $DATE$ come from?

Hi All, Where does the $DATE$ function get the date/time information, the OS server or the database server. This may seem like a strange question but yesterday I had a case where $TIMESTAMP$ was work correctly and diary field entries were correct but the $DATE$ was on hour behind as 3/10/2012 2

Re: Using $GROUPS$ like not showing data in search menus.....can some guide me in right direction

I might be missing something but would it not be better to give this group permission to the Active Link. Trying to assigned groups on a qualification is tricky and not scalable. If you later added a group called ABC-XYZ later, now that group would fire the ACL. Mark From: Action Request Syste

Re: Account issue and arerr 330

Are you using field 112? I have seen this when creating a record from an email template and 112 is NULL. Kicks back an error reply message listing all the fields on the form. This occurred even if the account submitting the template is an admin. Mark From: Action Request System discussion list

Re: Date Push field question - SOLVED

ld to your Char field...that way Remedy is doing the translation for you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, March 06, 2012 9:19 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Date Push fie

Date Push field question

Hi All, I have an date/time field on Form A and want to push only the date to a character field on Form B. The push field is creating a new record on Form B. Not sure how to build the string. Any suggests would be much appreciated. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation N

Re: Create a View form of a remote oracle DB on ARSystem (MS SQL)

Agree with Fred that your source in the Remedy view is going to be all upper case. I think what you need is simply db_name.table_name. I have views set up this way. On queries I have table_name@db_name and all of my statements are lower case. Mark -Original Message- From: Action Reques

Mid-tier issues

Hi All, After several years of stability, I am beginning to have issues with my mid-tier server> Starting about 6 months ago Apache and New Atlanta had to be restarted. Since then the restart is required more often with the intervals between restarts getting shorter. Can anyone tell me why to

Re: ARERR 300

st) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 28, 2011 2:08 PM To: arslist@ARSLIST.ORG Subject: ARERR 300 ** Hi All, I sent an email template to my development server and got the following error Message Number: 300 Message Text: Malloc failed on server The emai

ARERR 300

Hi All, I sent an email template to my development server and got the following error Message Number: 300 Message Text: Malloc failed on server The email is received on the AR System Email Messages but does not create a new record. Couldn't find anything on the KB, not that I have ever had much

Re: [$$ $$] wrap in email templates

I find the word wrap function works fine for my templates. Couple of things you can try. First put a space between the special characters as you had in the example [$$ text $$] Second look the incoming mailbox settings. On the Advanced Configuration tab check Use Original Template Format. See p

Save description as .txt file

Hi All, I have a really strange request to make but it is a bit of a strange situation. Is there a way to take a large amount of data from a character field and save it as an attachment as a text file? User sends a template email request with an oversized description. The template puts this

Re: Commit Changes vs PERFORM ACTION APPLY

ndow and search in a search window while commit changes is used to push the values from a child window in a dialog box operation to the parent window after the child is closed, on fields where there was a mapping on window close between the parent and child window.. Joe From: Brittain, Mark<mail

Commit Changes vs PERFORM ACTION APPLY

HI All, Commit Changes vs. PERFORM ACTION APPLY. Is one better to use than the other on ARS 6.3? I have one active link that populates data from a SQL query and a second active link to commit the changes. These were probably created under ARS 3 or 4. The Commit Changes does the job but always

Re: Standard for Old tickets

ings in a timely manner. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, November 30, 2011 10:43 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subjec

Standard for Old tickets

Hi All, This is probably a common problem. I have some open tickets that are 3-4 years old and the assigned person has never gone back to close. My thinking is if the ticket is open for more than a year, it's a dead issue. As such I would like to go in an close these to get them out of the queu

Email Error Message 362

Good Morning, Has anyone seen an error message like this in the AR System Email Error Logs? I have a couple of these and the numbers between RED and TMP are different. The mailbox is in the /var/mail directory. Mailbox Name: Out_Going Message Type: Severe Message Number: 362 Message Text: Cann

Re: Protected Web Service

: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, October 26, 2011 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: Protected Web Service ** LJ, As a follow up question, would the username and password be in the URL or in the

Re: Protected Web Service

: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, October 26, 2011 9:45 AM To: arslist@ARSLIST.ORG Subject: Protected Web Service ** In the 6.3 Advanced Guide it states the web service can have either public or protected

Protected Web Service

In the 6.3 Advanced Guide it states the web service can have either public or protected permissions with this shown in the URL as http:///arsys/WSDL/public//http://%3cmidtier_server%3e/arsys/WSDL/public/%3cserver_name%3e/%3cwebservice>> or http:///arsys/WSDL/protected//http://%3cmidtier_server%

SOLVED: RE: Field Count

Fields Integer Field = LENGTH($Char Field$) or LENGTHC, though I am not sure LENGTHC is available in 6.3. LENGTHC supports counting multi-byte characters as a single character. Axton Grams On Tue, Oct 18, 2011 at 10:10 AM, Brittain, Mark mailto:mbritt...@navisite.com>> wrote: ** Hi All, I n

Field Count

Hi All, I need to count the number of characters in a field, place the number in another field and then run workflow based on the number. Can't come up with the right function combination. Any ideas greatly appreciated. ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer NaviSite - A

Re: Using login id in field 112

I am using ARS 6.3 and have multiple groups in field 112. In my case the groups I am using are one word groups such as Group1 Group2 I don't have quotes or semi-colons in between. Just a space and it works fine. Not sure how that might work with multi-names like Help Desk but thought I would pa

Re: User Tool and win7

I had a similar issue when trying to install the RUT v6.3 on a Win7 workstation. Straight install does not work. Before you start, mouse of the install file and right click. Then go to Properties and then Compatibility. Check Run this program in compatibility mode for Windows XP. Good Luck Mar

Re: Override Email Reply

email template is received? Joe From: Brittain, Mark<mailto:mbritt...@navisite.com> Sent: Thursday, September 08, 2011 12:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Override Email Reply ** Hi All, My email server is con

Override Email Reply

Hi All, My email server is configured to send a reply when an email template is received. However I have a situation where a reply should not be sent. Is there something that can be put in the template to override the reply? Maybe something like Result Template: None ARS 6.3 patch 20 SunOS 5.9

Blank incoming emails

Hi All, I am having an issue where an occasional email is coming into Remedy, the record is created in the AR System Email Messages, but the message body is blank. Best I can tell these are html formatted emails using the Content-Type: text/html; charset="ISO-8859-1" character set. Has anyone

Re: Email Engine Scaling

I don't think I would have considered that approach unless I saw it discussed here. Couple of years ago I had to deal with increased message traffic, and fixed the problem by setting up two mailboxes and dropping the polling to 1 minute. These I have roughly load balanced with one box handling i

IBM WebSphere Cast Iron to Remedy 6.3

Good Afternoon, I have a requirement for my client to send information through IBM WebSphere Cast Iron to a Remedy 6.3 patch 20 server. It looks to me to be a straight XML to the mid-tier and on to the ARS server. Are there any version considerations, potential issues, white papers? I talked

Re: Assignment groups - sizing

I am running ARS 6.3 and start to see slowness with the Group Assignment Notification at about 60 users. One way I have kept the numbers lower is by splitting groups assignments and queue access. Many users want access to a ticket queue but don't want emails and don't want tickets assigned to

Re: 7.6.04 sp1 server specs

Might want to check the compatibility guide. Different VM's are fully or partially supported. Also Known incompatibilities for virtual environments BMC recommends against running server components of BMC Atrium technologies or BMC Remedy IT Service Management applications within VMware Workstati

SET-CHANGE-FLAG questions

HI All, I want to do is a set field on form 1 and use the data in a open window active link that opens form 2 without causing the user to save form 1. In the ARS 6.3 basic guide (page 245) is says you can associate a SET-CHANGE-FLAG with a field. However on page 629 is shows SET-CHANGE-FLAG <1

Re: Administrative privileges problem? ARS 6.3

Brad, I'm on 6.3, it's not so bad. Did you try the default password? You can find it on page 202 of the Configuring AR System guide. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday,

QBE Change Impact

Hi All, I know that when you change an index there is a performance lag while the index is being built/rebuilt. Is the same true when changing the QBE on a field from leading to equal? Just want to assess the user impact before making the change. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Thanks M

Re: SSO and Pass Thru

Hi Doug, I do something very similar and I see that the order of information is slightly different than you have it. https://&username=esurvey&pwd=Silosb160&eid=SRV-256 Running ARS 6.3 patch 20. Hope this helps Mark -Original Message- From: Action Request System discussion lis

Re: WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good.

I don't know if anyone mention this in the thread but zero-zero (00) is also interpreted as Public. Had that happen to me about a year ago. FYI Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, June 08, 2011 10:

Currency Field export to csv

Hi All, Ideally I would like to export the value from a currency field into a csv file, convert to excel and the total up the values. I have a requirement to replace some decimal fields with some currency fields. The field set up along with the currency ratios are straightforward, export to re

Re: Reading a file into a field

Assuming the username of the workstation is the same as the Remedy username, you might be able to use something like this for your qualification C:\Documents and Settings\$USER$\My Documents\file.csv First use a set field and the display Mark From: Action Request System discussion list(ARSList

Re: Incoming Email Messages

t;) If no requests match: Create a New Request If any requests match: Take no action Note I don't use ITSM, so this may not apply - David Durling University of Georgia ARS 7.5 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark

Re: Incoming Email Messages

I am on ARS 6.3 but do something like that. First thing I do is push the email from the AR System Email Messages form to a staging form. The I have a filter in the staging form parse the incident number out of the subject line in to a field I call Related Incident Number. This works no matter w

Re: needs immediate help on this query....

"Basically, i'm forcing user to keep away from using 'Closed' Status resolution and push them to use the 'Resolved' status upon closing a ticket." First off, couldn't you use an active link that changes to Resolved if Closed is selected? If you go with a filter I would suggest using ('DB.Status

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

Hi Jennifer, Can I get a copy too? Thanks Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Wednesday, May 18, 2011 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line (

Parse from end of line

Hi All & TGIF, I have a custom form used for incident management with some records created through a process where an email is sent to an external server, parse into xml and sent through the mid-tier to create the incident. The subject line and body of the email is placed into the incident desc

Strange Database Log Results

Hi All , I have some very strange behavior in a pair of table fields with a different form in each table. The first form SQL shows as expected. One list queue to match the search criteria and the second to display the columns. On the second form/table I get the same but then I get the fast que

Re: AR 7.5 - Filters. Adding a wait time before the filter executes

Can't tell if you are processing one record on the 2 other forms or groups of records so I will assume it is one record each. Instead of thinking of it as waiting on the other forms, take the approach of when to tell the staging form to go. LJ is on the right track where there needs to be some

Re: Configuring Remedy to consume a web service question

I have a similar requirement coming in the near future. Does anyone have a WDSL used to send Remedy data to an external non-Remedy server? In particular in how the fields and data in Remedy are referenced. Thanks Mark From: Action Request System discussion list(

Web Error 9280

Hi All, In the mid-tier I am getting an ARERR 9280 error when I search using one particular form. The message states: Server not present in the configured servers list - myserver.mid-tier.remedy.com. mid-tier .remedy.com The server name is myserver.mid-tier.remedy.com and the alias is myserver.

Re: Another web behavior issue (SOLVED)

the same action through the same workflow. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, April 06, 2011 2:24 PM To: arslist@ARSLIST.ORG Subject: Another web behavior issue ** Hi All, I have a display form that contain

Another web behavior issue

Hi All, I have a display form that contains a table field and a button. Actually several. If I select the button the ticket form is displayed in the default view which is what I want. If I drill down to a ticket record it is displayed in the original/base view. I have no idea why I would get a

Changing the view

Hi All, I am baffled with this one. I have a custom named "Test Form" which contains a lot of fields and is pretty ugly. I created a view called WebView which is a cleaned up version. What want to do is display WebView when the user is using the web client. I attempting to use an active link w

Re: Modify incident vai email

I am on ARS 6.3 but here is a simplified approach that might work for you. Email is sent to Remedy with INC#12345 anywhere in the subject line. Have a filter on the AR System Email Messages form with a qualification 'Subject' LIKE " %INC#[0-9][0-9][0-9][0-9] [0-9]%" that forwards the em

Re: Require Worklog Change

Old dogs, same trick. I would agree with Roger however I don't use the TR. Rather I use (Assigned Group != DB.Assigned Group). I have an active link that puts ticket assigned to %Assigned Group$. I also have an active link that makes entry in the Work Log required. If you have something similar

Re: Question about NULL

t) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, March 14, 2011 11:06 AM To: arslist@ARSLIST.ORG Subject: Question about NULL ** HI All, I have a table that uses the following query which searches for any open record that is not assigned to me. 'Status'

Re: Question about NULL

onday, March 14, 2011 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Question about NULL Just a quick question Mark... Did you mean $NULL$ OR NULL. On Mar 14, 2:05 pm, "Brittain, Mark" wrote: > HI All, > > I have a table that uses the following query which searches for any open >

Question about NULL

HI All, I have a table that uses the following query which searches for any open record that is not assigned to me. 'Status' < "Closed" AND ('Assigned Person' != "Mark Brittain" OR 'Assigned Person' = NULL) If I use the query without the Assigned Person' = NULL the result does not include any

Re: Mid-Tier error on login (SOLVED)

Wednesday, March 09, 2011 5:31 AM To: arslist@arslist.org Subject: Re: Mid-Tier error on login ** :) I wasn't sure if it was production or not. I have had something similar happen and the AR server was down but it was a test system so nobody noticed right off. On Tue, Mar 8, 2011 at 2

ARS 7.6 Installation Question

Hi All, I am getting ready to install ARS 7.6 on a new server. Looking the guide worksheet for the AR Server it asks for the AR System Server DB Login ID and Password. If the tablespace is not created before the installation is this DB account created as part of the installation or does the a

Re: Mid-Tier error on login

: Mid-Tier error on login ** Kind of out there question but is the AR server up? Jason On Tue, Mar 8, 2011 at 2:28 PM, Brittain, Mark mailto:mbritt...@navisite.com>> wrote: HI Fred, No, that did not work. Turned on mid-tier logging and got a bunch of stuff. This stands out as the last ent

Re: Mid-Tier error on login

) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, March 08, 2011 3:43 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier error on login ** Hi All, I have hit on a strange one. When I attempt to log onto Remedy at the mid-tier (https://myserver.com/arsys/shared/login.jsp) I get the

Mid-Tier error on login

Hi All, I have hit on a strange one. When I attempt to log onto Remedy at the mid-tier (https://myserver.com/arsys/shared/login.jsp) I get the log on page, type in my username and password and press the login button. The result is ARERR [-1] Message not found. The mid-tier is up because I can

Re: Abydos Analyser Recommendation

Interesting. What do you call a small investment? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Clifton Edward Teate Sent: Wednesday, March 02, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Abydos Analyser Recommendation ** When we st

Pushing to an external server

Hi All, I have a requirement send data from a record on the AR Server via the mid-tier to an external server. On create or modify, XML would be sent to the external server using the data from the new record. Looking though the Advanced Guide it appears that all actions are designed to create, s

Re: RUT Error (update)

oblem then it may be a corrupted DLL, if same user has the problem on ALL machines, it may be a preference record problem. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, January 28, 2011 9:04 AM To: arslist@ARSLIST.OR

<    1   2   3   4   5   6   >