Re: Setting Priority on Email

2012-09-13 Thread Hyunkel v2.0
Christie; I'm assuming you're running ITSM, therefore you must be usint the internal notification system (NTE); if this is the case you should look at the configuration of the messages and how they're being pushed to the NTE:SYS-NT Process Control form; there's the field Priority, if you make

Re: OT-BMC Remedy Theme Song

2012-08-28 Thread Hyunkel v2.0
There are a couple that can fit on... * Someone I use to know - Gotye ... (When it changed from 6.3 to 7.x) * 99 problems - Jay-Z * Pandemonium - HIM * The change - Evanescence * Personal Jesus - Depeche mode ... Enough to make a playlist dedicated to every love/hate/frustration/success history

Re: Test Message, Please Ignore

2012-08-23 Thread Hyunkel v2.0
Sir; You win the Internet today :-) Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the

Re: Finding: Incident Business-Time Duration, minus Pending Status time

2012-08-22 Thread Hyunkel v2.0
Jose; Actually you could extract some usefull information from HPD:Help Desk Assignment Log, however you will have a bad time if you don't have the time segment entities defined for your support groups (most commonly you configure this while implementing SLM, if you have time segment and time

Re: Change Management 7.0.3- CR stuck with Complete status.

2012-08-17 Thread Hyunkel v2.0
://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Wednesday, August 15, 2012 8:03 PM To: arslist@ARSLIST.ORG Subject: Change Management 7.0.3- CR stuck

Change Management 7.0.3- CR stuck with Complete status.

2012-08-15 Thread Hyunkel v2.0
Dear Listers; Wondering if any of you have been seen something similar to the next situation: I've configured the approval process configuration to follow the next rules: Begin Approved RejectedNo Approvers Completed Closed Cancelled

Re: Change Management 7.0.3- CR stuck with Complete status.

2012-08-15 Thread Hyunkel v2.0
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Wednesday, August 15, 2012 9:33 AM To: arslist@ARSLIST.ORG Subject: Change Management 7.0.3- CR stuck with Complete status. ** Dear Listers; Wondering if any of you have been seen something similar to the next situation

ARS 7.1 to ARS 7.6 including ITSM

2012-08-15 Thread Hyunkel v2.0
Listers; Need some wisdom from all of you. I've just noticed that Support End date for ARS 7.1 is in less than 2 weeks from now. And besides current environment is stable, I'm thinking than better before than after we will be moving into a new release. So for keeping it the right way I'm

Re: Its friday again......Heaven or Hell??? Surely experienced by some of us.....

2012-06-01 Thread Hyunkel v2.0
LOL Actually here in Mexico, we use the same story to tell how elections run out here... Seems legit for me ;-) Have a great Friday and a wonderful weekend. Cheers Listers. Hugo Ruesga Software Development Advisor P Please consider the environment before printing this email The

Rebuild - Restore BMC_ComputerSystem Class CMDB 2.1

2012-06-01 Thread Hyunkel v2.0
Listers; Looking for help again; I made a couple of tests modifying the attributes for BMC_ComputerSystem class. It has almost 1 day in Change Pending status; however if I look into the OBJSTR:Pending form I'm not finding any information. Also I restarted all application but still shown as

Re: Rebuild - Restore BMC_ComputerSystem Class CMDB 2.1

2012-06-01 Thread Hyunkel v2.0
BMC_ComputerSystem Class CMDB 2.1 To: arslist@ARSLIST.ORG ** Have you checked OBJSTR:AttributeDefinition and OBJSTR:Class forms to see if there are any pending records. Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Hyunkel

Job: ITSM Openning Mexico City

2012-03-12 Thread Hyunkel v2.0
Listers; Due a new incoming project involving design of service catalog and configuration. We are looking for Remedy consultants. This as first is for the project with high posibility for a permanent role as area starts growing. We are looking for the next profile: OS: Basic understanding of

Re: Development question

2012-02-29 Thread Hyunkel v2.0
Jose; Is that field set as disabled change flag on its field properties? Cheers. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this

OLE Integration

2012-02-22 Thread Hyunkel v2.0
Listers; Currently I'm interested on implementing a spell grammar check on Remedy, I've already coded this, the only thing I'm missing is that my code open a new word document, and at the end close all word windows; this has the inconvenient that if I'm having another open word document it

Re: OLE Integration

2012-02-22 Thread Hyunkel v2.0
investing ANYTHING in the client architectures. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Wednesday, February 22, 2012 11:32 AM To: arslist@ARSLIST.ORG Subject: OLE Integration ** Listers; Currently I'm interested

Re: SRM 2.2 Attachment files

2012-01-17 Thread Hyunkel v2.0
) [mailto: arsl...@arslist.org] *On Behalf Of *Hyunkel v2.0 *Sent:* Monday, January 16, 2012 6:31 PM *To:* arsl...@arslist.org *Subject:* SRM 2.2 Attachment files ** Hi List; I've found something and I need some clues to get this done. It happens when users attach a file from

SRM 2.2 Attachment files

2012-01-16 Thread Hyunkel v2.0
Hi List; I've found something and I need some clues to get this done. It happens when users attach a file from the Request Entry form (either while creating a New Service Request or updating and existing Service Request) on SRM. The file is seen on the Service Request form, but not in the

Re: LDAP Authentication Errors

2011-11-24 Thread Hyunkel v2.0
entries for subsequent AREA plug-ins as follows: AREA-Hub-Plugin: my_area_plug-in_1.dll AREA-Hub-Plugin: my_area_plug-in_2.dll AREA-Hub-Plugin: my_area_plug-in_3.dll 4 Restart the AR System plug-in server. 2011/11/23 Hyunkel v2.0 lord_dyna...@hotmail.com: ** That's a good point, AREA-Hub

Re: LDAP Authentication Errors

2011-11-23 Thread Hyunkel v2.0
Thanks Jamie; Actually we have 4 Domain controllers in our architecture, so far I've detected we currently work with two, the other ones are no longer required, but customer doesn't want to remove this configuration. Actually I thought the same, having one single controller will help to avoid

Re: LDAP Authentication Errors

2011-11-23 Thread Hyunkel v2.0
That's a good point, AREA-Hub is in the ar.cfg file; but I'm noticing that its pointing to arealdap.dll, correct me if I'm wrong but it must be pointing to areahub.dll... Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the

LDAP Authentication Errors

2011-11-22 Thread Hyunkel v2.0
Listers; I'm looking for some wisdom over here and I'm pretty sure I will find it :) We had an error with LDAP Authentication, but I didn't find anything wrong in Remedy, even the issue solved itself after 1 hour or so, maybe you had seen something like this: Environment: Application: * ARS

OT - Batch scripting

2011-10-20 Thread Hyunkel v2.0
Sorry for placing this here, but i know that this is one of the most suitables places to find real gurus and not only for ARS :-); I'm facing an error that it seems to be a logic error (from myself) or lack of knowledge in regards Batch scripting (I've always been Unix guy), so hope someone

Re: OT - Batch scripting

2011-10-20 Thread Hyunkel v2.0
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Thursday, October 20, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: OT - Batch scripting ** Sorry for placing this here, but i know that this is one of the most suitables places to find real gurus and not only

Re: OT - Batch scripting

2011-10-20 Thread Hyunkel v2.0
Of Hyunkel v2.0 Sent: Thursday, October 20, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: OT - Batch scripting ** Sorry for placing this here, but i know that this is one of the most suitables places to find real gurus and not only for ARS :-); I'm facing an error that it seems to be a logic error (from

Re: ARERR 9350?

2011-10-11 Thread Hyunkel v2.0
Try to use Fiddler to debug the back channel; you would probably see where exactly the connection changes the backchannel (passing through another DNS or proxy while data retrievel) I saw this on network environments with loadbalancers or a poor bandwidth, and MidTier works based on open a

SRM - Troubleshoot

2011-10-05 Thread Hyunkel v2.0
Listers, I found another tricky issue, SRM is not creating incidents, neither changes, in the Service Request form I only see that the PDT is in progress but AOT only stays in Initiate status, but this is not happening with all SR it only happens with those with Navigational categories

Re: CRITICAL - ARS Does not start

2011-10-04 Thread Hyunkel v2.0
to the backup folder and look for the ar.conf, find the ldap section and replace.. Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.com wrote: ** Now After running an installer with upgrade option service is up

Re: CRITICAL - ARS Does not start

2011-10-04 Thread Hyunkel v2.0
restoring from the backup if it is in place. Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, October 04, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I've already checked

SOLVED: CRITICAL - ARS Does not start

2011-10-04 Thread Hyunkel v2.0
from the backup if it is in place. Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, October 04, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I've already checked

CRITICAL - ARS Does not start

2011-10-03 Thread Hyunkel v2.0
Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy

Re: CRITICAL - ARS Does not start

2011-10-03 Thread Hyunkel v2.0
OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does

Re: CRITICAL - ARS Does not start

2011-10-03 Thread Hyunkel v2.0
plugin, etc working? Maybe your plugin server has failed to start? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 7:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Now After running an installer with upgrade

Re: CRITICAL - ARS Does not start

2011-10-03 Thread Hyunkel v2.0
: Hyunkel v2.0 Sent: Monday, October 03, 2011 8:40 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** What i'm seeing right now is that plugin server is refusing all connections Hugo Ruesga Software Development Advisor US

Re: CRITICAL - ARS Does not start

2011-10-03 Thread Hyunkel v2.0
server that’s not working.. Make sure though that the paths match – if it doesn’t match make the necessary change to make it match.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS

Re: CRITICAL - ARS Does not start

2011-10-03 Thread Hyunkel v2.0
file either to the list or to me directly. I will be stepping away for a bit but can check the startup configurations as soon as I’m back.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL

Re: CRITICAL - ARS Does not start

2011-10-03 Thread Hyunkel v2.0
update, is this still a valid path to find your JVM? C:\Program Files\Java\jre6\bin\java Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** C:\Program Files\AR

Re: CRITICAL - ARS Does not start

2011-10-03 Thread Hyunkel v2.0
the Plugin Logs file setting in the Log files section of the Server Information.. Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 9:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** Yes, but is the latest

Re: Assignment route from SRM

2011-09-28 Thread Hyunkel v2.0
@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, September 27, 2011 6:45 PM To: arslist@ARSLIST.ORG Subject: Re: Assignment route from SRM ** Thanks Andrew But the configurations enforce certain rules; what i need is to set an specific user as a change assignee, and rules randomly

Assignment route from SRM

2011-09-27 Thread Hyunkel v2.0
Listers; Another question; Currently there is a SR that routes a CR to a specific user; looking for a way to change this assignment but i can't find anything. My understanding this is associated to the Assignment engine but don't know if its possible to tell the assignment engine to direct

Re: Assignment route from SRM

2011-09-27 Thread Hyunkel v2.0
] On Behalf Of Hyunkel v2.0 Sent: Tuesday, September 27, 2011 5:41 PM To: arslist@ARSLIST.ORG Subject: Assignment route from SRM Listers; Another question; Currently there is a SR that routes a CR to a specific user; looking for a way to change this assignment but i can't find anything

Anomalous behavior on Change Management

2011-09-26 Thread Hyunkel v2.0
Guys; Another mistery, we have multiple CR records that are being changed through different status by the Remedy Application Server; my first guess it has something to do with the approval processes, the strange thing is the last time happened to closed records from one month earlier. Is

Re: Anomalous behavior on Change Management

2011-09-26 Thread Hyunkel v2.0
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Monday, September 26, 2011 1:31 PM To: arslist@ARSLIST.ORG Subject: Anomalous behavior on Change Management ** Guys; Another mistery, we have multiple CR records that are being

Approval Server

2011-09-14 Thread Hyunkel v2.0
Listers; I've been working with the approval server in order to configure a single process to let only one person (member of a group of approvers) approve a CR to move forward to the implementation in progress phase, but I can't make it. Brief overview. I have the CR for onboarding users,

Re: Approval Server

2011-09-14 Thread Hyunkel v2.0
an approval record that can be approved by any of the Change Approvers for that Group. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Wednesday, September 14, 2011 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Server

Re: Friday humor

2011-05-20 Thread Hyunkel v2.0
You need to wait until December 19th or 20th (2012) to use that email; do not waste this for now ;) Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and

Re: Friday humor

2011-05-20 Thread Hyunkel v2.0
** We can all just save it and use it again By the way, in which time zone? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: May 20, 2011 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Friday humor ** You

Re: Friday humor

2011-05-20 Thread Hyunkel v2.0
Cubs = Champions? Guess is more Twilight Zone turu ruru turu ruru... Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic

Re: Fun: how big?

2011-04-27 Thread Hyunkel v2.0
Woohooo I got 13174.65 Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s)

Re: (SOLVED)Runmacro issue

2011-02-11 Thread Hyunkel v2.0
Thanks Misi! Hugo Ruesga P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged

Runmacro issue

2011-02-09 Thread Hyunkel v2.0
Listers - I'm using runmacro utility (on a windows machine) to create an ARX file, but I'm facing an issue: The command I'm using is: C:\Program Files\AR System\Adminrunmacro.exe -o C:\test.arx -x myserver -U My User -P mypassword -f Incident Management -t arx -q 'Incident

Re: Issue with View Field

2010-09-21 Thread Hyunkel v2.0
--Doug BlairSent from my iPhone4, typographic errors likely+1-224-558-5462 On Sep 17, 2010, at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.com wrote: ** Hi Listers; I'm having a little issue with a View Field; let me explain it: I have an application (Web Based) when we store archived records from

Issue with View Field

2010-09-17 Thread Hyunkel v2.0
Hi Listers; I'm having a little issue with a View Field; let me explain it: I have an application (Web Based) when we store archived records from our system, now the users can access this application from ARS, so i need to show the Web Based application inside a View Field on Remedy; here

Runmacro - UNIX Server Group

2010-05-12 Thread Hyunkel v2.0
Hi Listers; Does anybody has experienced issues with runmacro command on an ARS Server Group? I have to ARS Servers one with NAT address and the other one without NAT; both servers are managed due a Load Balancer, but before i installed the second ARS Server the script with the call for a

Re: Install Help Online ITSM 7.0.3

2010-03-25 Thread Hyunkel v2.0
Hi Lourdes; How did you install the Mid tier? (Deploy from a WAR file or using installer) Some circumstances When Mid Tier it's installed instead of deployed this kind of things happen (I don't know why BMC Style suppose). Maybe you'll need to look forward tomcat logs and the help installer

WebServices question

2010-03-25 Thread Hyunkel v2.0
Hi List: I need to manage searches on Atrium handled by a Web Service, but one of the requirements is to retrieve due the WS the count of records found on the search; actually i'm not sure how i can perform this. If anyone has experience with this, please give some advice. Thanks in Advance.

Re: Performance Issue - Urgent

2010-01-14 Thread Hyunkel v2.0
The minimal requirements of RAM are 2GB+ for ARS 7.1 and ITSM 7.3. On the other hand you must check a couple of things first: * Are you using indexes on the forms other than the predefined ones? * If you monitor your DB, are you seeing locked tables or an unusual size increase on one table

Macro question

2010-01-12 Thread Hyunkel v2.0
Hi Listers; I'm building a query macro to retrieve a few parameters to be processed on one script. Could please someone tell me how to catch the entry-id returned from the query macro on the script? Best Regards and Thanks in advance Hugo Ruesga perotsystems® US 972.577.7000 MX +52

Runmacro issue (RESOLVED)

2010-01-08 Thread Hyunkel v2.0
...@gmail.com Subject: Re: Runmacro issue To: arslist@ARSLIST.ORG Hi Hugo, Can I have the details related to the unix shell, how you are running the mocro ? I am quite doubtful as remedy doesn;t support the unix client ? Cheers, Mahendra Mahalkar On Jan 7, 12:52 am, Hyunkel v2.0

Runmacro issue

2010-01-06 Thread Hyunkel v2.0
I'm trying to generate a macro to create a new record on an specific form, I'm performing this via Unix shell, I'm seeing the runmacro process being triggered by the script and no error code is returned, but I'm not seeing any record created on the ARS side... This is what I have on my macro

Re: Add-Attachment fail on Filter

2009-12-11 Thread Hyunkel v2.0
@gmail.com Subject: Re: Add-Attachment fail on Filter To: arslist@ARSLIST.ORG Hugo (or should I say Hyunkel v2.0 or maybe lord_dynasty ? It is Friday, and I chucked about your email address. :) ), Make sure that the field ID being used is for a Attachment Field and not an Attachment

Add-Attachment fail on Filter

2009-12-10 Thread Hyunkel v2.0
I'm trying now to add the attachment to the field, but guess i'm doing something wrong. For add the attachment i'm using a filter with a Run Process that calls for: $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 /home/remedy/fit_ftp/other.txt The filter is getting executed but, the

Re: Add-Attachment fail on Filter

2009-12-10 Thread Hyunkel v2.0
| Sr. Technical Analyst | Kohl’s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Hyunkel v2.0 lord_dyna...@hotmail.com To: arslist@ARSLIST.ORG Date: 12/10/2009 12:38 PM Subject: Add-Attachment

Re: Add-Attachment fail on Filter

2009-12-10 Thread Hyunkel v2.0
-Only attachment field? Does the user running the AR System on UNIX have access to the path as well as the file to be attached? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Hyunkel v2.0 Sent: Thursday

Re: Add-Attachment fail on Filter

2009-12-10 Thread Hyunkel v2.0
useful information about this process. However I did have one thought. Have you tried it without the double quotes? Might try single quotes too. Just a thought Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Thursday

Re: Add-Attachment fail on Filter

2009-12-10 Thread Hyunkel v2.0
instead of a data attachment field by mistake. Worth checking.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Hyunkel v2.0 Sent: Thursday, December 10, 2009 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Add

Re: Add-Attachment fail on Filter

2009-12-10 Thread Hyunkel v2.0
...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Friday, 11 December 2009 05:37 To: arslist@ARSLIST.ORG Subject: Add-Attachment fail on Filter ** I'm trying now to add the attachment to the field, but guess i'm doing something wrong. For add the attachment i'm using a filter with a Run

Re: ARSPerl knowledge needed - Help!

2009-12-08 Thread Hyunkel v2.0
( in the example below it is 536870923 ) In a Set Fields Action set a field’s value equal to: $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536870923 $zTemp Attachment File Name$ Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0

ARSPerl knowledge needed - Help!

2009-12-03 Thread Hyunkel v2.0
Hi Listers; I'm kind confussed about one requirement. I need to load a CSV file on a UNIX Server and this file must be recorded/uploaded to ARS in order to get proccessed with some perl scripts. At this point I really don't know if with arsperl could i upload the file to ARS to get

Re: ARSPerl knowledge needed - Help!

2009-12-03 Thread Hyunkel v2.0
then process it. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Thursday, December 03, 2009 1:12 PM To: arslist@ARSLIST.ORG Subject: ARSPerl knowledge needed - Help! ** Hi Listers; I'm kind confussed

Re: For midtier/tomcat gurus. Tomcat configuration question

2009-08-25 Thread Hyunkel v2.0
Per my background using tomcat as JSP Engine for Mid tier, only you need to publish the WAR File or install the midtier inside the webapps directory of tomcat. This means to install mid tier under: apache-directory/tomcat5.5.25/webapps/arsys/ If you do this you'll have the arsys context for

Re: Query against two forms

2009-08-18 Thread Hyunkel v2.0
Why didn't you use a Join form, you'll be using less space. Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the

Mid Tier - Load Balancers

2009-08-11 Thread Hyunkel v2.0
Listers: We are facing a couple of issues with mid tier and with our load balancer. let me give you a brief summary We have 3 ARS Servers (ARS 7.1) with their own mid tier for each one. All of this are handle as a server group defined with a BigIP address on both sides (one for app servers

Re: Mid Tier - Load Balancers

2009-08-11 Thread Hyunkel v2.0
you. Date: Tue, 11 Aug 2009 11:38:46 -0500 From: frederick.w.gro...@xo.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG What OS? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel

Re: Mid Tier - Load Balancers

2009-08-11 Thread Hyunkel v2.0
to determine which Remedy server it goes to, or is each individual web server pointed to a specific remedy server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:28 AM To: arslist@ARSLIST.ORG

Re: Mid Tier - Load Balancers

2009-08-11 Thread Hyunkel v2.0
** It sounds like you may be having problems with the load balancer between the web and the app moving you around when you don't want it too. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:47 AM

Re: Mid Tier - Load Balancers

2009-08-11 Thread Hyunkel v2.0
if the problem goes away, if it does then you know it's a problem with the load balancer between them... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier

Re: AIE Problem

2009-06-18 Thread Hyunkel v2.0
Did you have checked the server name on the ar.cfg file (ar.conf on UNIX), this problably must be causing a conflict to connect. Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information

Re: BMC support page-Issue management question(Technical)

2009-06-16 Thread Hyunkel v2.0
TRy to use Form views, is much better than manage Web Services. When you have Email Engine, you could handle at may forms the content, the message could be manipulate as text. And one suggestion, try to build this by yourself, do not try to wonder how BMC did it, if you do this, you'll spend

Re: Installing ARS 6.3 with Oracle 10g

2009-05-03 Thread Hyunkel v2.0
What kind of error messages sends you the ar_install.log or arErrorLog.log files? Also When i received this kind of messages using oracle, try to define the database as auto-increase, and also increase the transaction log at least 512MB. Hope this help Regards Hugo Ruesga perotsystems®

Re: Searching for Duplicate Values

2009-04-27 Thread Hyunkel v2.0
I'll recommend that use a SQL statement to find de duplicate data, also if you want to delete the duplicate records you can use a script on your database (with the risks of mannipuling data by SQL) The query to find duplicate records is something like select record data 1, record data 2

Issues with reporting

2009-04-23 Thread Hyunkel v2.0
Hi List I'm experiencing some issues with reports The user attemps to run a report and receive the next errors with one specific report when he runs the report and the sets for run report are Destination: Screen Format CSV Character encoding windows - 1252 Returns the next message Apache

Share database

2009-04-20 Thread Hyunkel v2.0
Hi Listers: I would like to know if someone has installed two Atrium instances with a shared database, I mean two Atrium servers sharing one database. Any thoughts? Is is possible? Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the

Re: Sybase

2009-04-17 Thread Hyunkel v2.0
that that is probably already unique? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Thursday, April 16, 2009 11:01 PM To: arslist@ARSLIST.ORG Subject: Sybase ** Hi Listers: I'm running out with an issue

Re: Sybase

2009-04-17 Thread Hyunkel v2.0
From: Hyunkel v2.0 lord_dyna...@hotmail.com To: arslist@ARSLIST.ORG Sent: Friday, April 17, 2009 1:00:55 AM Subject: Sybase ** Hi Listers: I'm running out with an issue with Sybase I have a table with some duplicate values, like this: First Name | Last Name | Customer ID | entry id John

Sybase

2009-04-16 Thread Hyunkel v2.0
Hi Listers: I'm running out with an issue with Sybase I have a table with some duplicate values, like this: First Name | Last Name | Customer ID | entry id John | Smith | 1| 123 John | Smith | 2| 124 John | Simmons | 3

Fields on Mid Tier

2009-03-24 Thread Hyunkel v2.0
Hi List: Maybe this issue is not a big deal, but i'm running out with ideas on how could I make it. I have a set of fields that are shown as read only on user client; the issue is when the fields are show on Web. A read only field on web shows exactly the same way as an read/write field,

Re: Fields on Mid Tier

2009-03-24 Thread Hyunkel v2.0
. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Mar 24, 2009 at 11:39 AM, Hyunkel v2.0 lord_dyna...@hotmail.com wrote