Re: OT: I lost my father last evening..

So sorry for your loss Joe. Jase > On Apr 22, 2016, at 11:55 AM, Joe D'Souza wrote: > > ** > I have considered many of you as a part of my extended family and have got to > know many of you over the years personally so felt the need to inform those > that know me that I

Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

Hi Claire, The only time I've seen this is when the FTS index didn't complete because it was taking too long to run. BMC gave us a fix for the FTS indexing and the problem was solved. You can test by disabling FTS and try your search again. If your search works with FTS disabled you can be

Re: FTS re-indexing Issue

Hi Chetan, check with BMC Support, we had a very similar issue where the FTS would never complete. I'm not near a computer and I don't remember the specifics but I remember BMC sent us a hotfix, it was for 7.6.04 SP2 I believe - hope this helps- Jase > On Nov 12, 2015, at 12:42 PM, Chetan

Re: ARERR 306 - $MENU$ matching etc

Just a thought here. Have you given the users who are getting the error Incident Master permission yet? I can't remember exactly if this will work with multi tenancy but if may be a good workaround until you get a root cause resolution- hope this helps- Jase Brandon On Jul 6, 2015, at 8:28

Re: Database reboot during FTS Reindex

don't have to worry about it. Thanks, Thad On Tue, Feb 17, 2015 at 3:22 PM, Jase Brandon jasebran...@gmail.com wrote: Hi Thad, short answer is you're screwed. I've been fighting this for months. There is an FTS fortification available if you're on the right version. See the link in my post

Re: Database reboot during FTS Reindex

Hi Thad, short answer is you're screwed. I've been fighting this for months. There is an FTS fortification available if you're on the right version. See the link in my post I put up about 30-45 mins ago. Hope this helps - Jase On Feb 17, 2015, at 5:07 PM, Thad Esser thad.es...@gmail.com wrote:

FTS Fortification for 7.6.04 SP3

-fortification Thanks, Jase Brandon 7.6.04 SP3 Oracle Dbase Linux ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Reported Source (HPD:Help Desk)

First you have to create an overlay of the form, view, etc, then overlay the field. On Sep 19, 2014, at 2:55 PM, Drake, David david.dr...@kbslp.com wrote: ** Thanks, it doesn’t appear that that form allows field overlays evidently however. Much obliged nevertheless Dave Drake

Re: Job Opening: Remedy Developer Position Opening Up Soon

TBS??? I bet one dollar it's in Atlanta and no remote. :-) Sent from my iPhone On Dec 5, 2013, at 4:22 PM, Misi Mladoniczky m...@rrr.se wrote: LJ, Don't forget that for some of us the actual country might also be of interest ;-) Best Regards - Misi, RRR AB, http://rrr.se

Modify All and 'Service*+' field on HPD:Help Desk

Hello All, 7.6.04 SP2 The Help Desk gets a large group of automatically generated Incidents with a generic Service of automated ticket creation, they then need to do a modify all on these Incidents and assign en masse these Incidents with the correct assigned group, service, etc. All the rest of

Re: Modify All and 'Service*+' field on HPD:Help Desk

@ARSLIST.ORG] *On Behalf Of *Jase Brandon *Sent:* Thursday, November 14, 2013 1:57 PM *To:* arslist@ARSLIST.ORG *Subject:* Modify All and 'Service*+' field on HPD:Help Desk ** Hello All, 7.6.04 SP2 The Help Desk gets a large group of automatically generated Incidents with a generic

Re: Modify All and 'Service*+' field on HPD:Help Desk

. Thanks! .: Mike T :. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon *Sent:* Thursday, November 14, 2013 4:12 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Modify All and 'Service*+' field on HPD:Help Desk

Re: Roles and Applications - Remedy Asset Management

Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone On Oct 31, 2013, at 9:39 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS

Create Business Service CI via WebService

Hello All, I'm trying to create a Business Service CI via a webservice and haven't done this yet with 7.6.04. I've tried submitting to AST:Business Service, BMC.Core.BusinessService, and finally to BMC.Core.BaseElement - all without success. I thought BMC.Core.Base.Element submission would do

JOB: Atlanta, GA - Full Time Remedy Developer

Hello All, Seeking a Senior Remedy Developer for a full time position in the Atlanta, GA area, the position is actually located in Suwanee, GA about 30 miles northeast of Atlanta. This full time position will be on site and will NOT be open to remote work. Please see below and forward resumes if

Re-use Login ID in Remedy

is associated with all things ITSM/CI's. I see this being a recipe for disaster. Can anyone help me out with your thoughts on this one please? Has anyone else done anything like this before? Thanks in Advance, Jase Brandon

Re: Re-use Login ID in Remedy

@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon *Sent:* Monday, October 08, 2012 2:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Re-use Login ID in Remedy ** Hello All, I have been approached and asked about how we can re-use Login Id' and I've never been asked to do this anywhere

7.6.04 - Question about re-using Login Id's

Hello All, What is the general consensus regarding re use of login id's? My concern is this = Login ID User1 is used by an employee for 6 months. That employee leaves the company. Someone new gets hired, in a new support group, and our support center then reuses User1 as a login id. Now if an

Re: 7.6.04 - Question about re-using Login Id's

: ** Confirmed. Don’t do that. For all the reasons you mention and more. -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon *Sent:* Monday, June 25, 2012 1:49 PM *To:* arslist

7.6.04 SP3 Floating Application License Question

as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon

Scroll Bar randomly appearing in Character Fields on INC form

Hello All, 7.6.04 SP2 Windows Today we are having a very strange issue that I've never seen before in 7.6.04 SP2. Scroll Bars are appearing randomly in the 'Summary' field on the Incident form... and in one other custom field we added on the INC form. The only trend I've noticed is that if you

Re: Scroll Bar randomly appearing in Character Fields on INC form

@ARSLIST.ORG] *On Behalf Of *Jase Brandon *Sent:* Friday, June 08, 2012 1:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Scroll Bar randomly appearing in Character Fields on INC form** ** ** ** ** Hello All, 7.6.04 SP2 Windows Today we are having a very strange issue that I've never seen before

RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

at 1:59 PM, David Durling durl...@uga.edu wrote: ** I’m told FF 14 beta has the issue, too. ** ** David D. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon *Sent:* Friday, June 08, 2012 1:59 PM

Re: Scroll Bar randomly appearing in Character Fields on INC form

Of *Jase Brandon *Sent:* Friday, June 08, 2012 1:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Scroll Bar randomly appearing in Character Fields on INC form ** ** ** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to download FF 12 during the interim and see if that helps

Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

? ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon *Sent:* Friday, June 08, 2012 11:09 AM *To:* arslist@ARSLIST.ORG *Subject:* RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

Re: Need Help Stripping Single Quotes out of a Pager Notification

*From:* Jase Brandon jasebran...@gmail.com *Sent:* Tuesday, May 22, 2012 4:46 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Need Help Stripping Single Quotes out of a Pager Notification ** Hello All, 7.6.04 We have found an issue where workflow

Need Help Stripping Single Quotes out of a Pager Notification

Hello All, 7.6.04 We have found an issue where workflow is truncating message and pager notifications are not being sent. We have been having issues with the paging system getting messages sent to our paging script properly. The pager message templates are sticking single quotes around things

Re: Howard Richter's is having a kidney Transplant (thank you)

Great News Howard! So glad to hear you both are doing well! Get well soon and please keep the progress updates coming... :-) On 4/17/12, Joe Martin D'Souza jdso...@shyle.net wrote: All the very best to the both of you Howard.. Joe From: Howard Richter Sent: Tuesday, April 17, 2012 5:36 AM

7.6.04 SP2 - How to add a Work Info Type to the Incident form

this differently? Support seems stumped too... Thanks in Advance, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Error (68) in binding send socket for address

Hi Dee...Mr. Obvious here...did you check the ar.conf/ar.cfg file for old server references yet? :-) On 4/18/12, Dee ddus...@aim.com wrote: Hello List, Info: unix 6.1 Oracle 10g ARS 7.5P4 Can anyone help with this, The alert.log have the below error, and the ip is of an old servers.

Re: Sort of OT: Question for timezone experts out there..

Joe...just a shot in the dark here...did you check web services? Maybe some web service against an external employee dbase? Again...just a thought. Hope this helps... On 3/29/12, Joe Martin D'Souza jdso...@shyle.net wrote: We are having an issue with our Remedy application, where it appears that

Re: Alert_User Hack in 7.6.04 SP2

Guys...someone asked me earlier if the alert tool functionality still existed in 7.6.04 sp2 and I couldn't amswer...can you gents enlighten me since you are already on the subject? Thanks in Advance! ;-) On 1/20/12, Wilson, Bruce B bruce.wil...@nscorp.com wrote: We are upgrading from 7.1.00 P007

Easy Question - Trying to write two filters to determine if a field value already exists on submit on COM:COMPANY.

I got frustrated with the filters and tried with AL's - same result. I've tried using `! on the filters, every trick I know. Any ideas? I'm admittedly tired and wanted to see if someone could help a brother out. :-) Thanks, Jase Brandon *ACTL* *Checking ++QTS:COM:COMPANY Customer Prefix is Unique

Re: Easy Question - Trying to write two filters to determine if a field value already exists on submit on COM:COMPANY.

. Nevermind, I've just made things needlessly complicated. Brien On 11/9/2011 4:28 PM, Rune Kristian Sørlid wrote: ** Hi. Try using a set field instead of a push field. /Rune Sorlid Den 9. nov. 2011 kl. 23:58 skrev Jase Brandon jasebran...@gmail.com: ** Hello All, Windows 2008 7.6.04

Re: Adding a Unique Index to COM:Company

present in another record in teh same form 2nd props the error message cheers Guillaume -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Jase Brandon [jasebran...@gmail.com]* Sent:* Thursday, November 03, 2011 4:08

Adding a Unique Index to COM:Company

... COM:Company is already overlaid as well as the view I'm working with. Thanks in Advance, Jase Brandon 7.6.04 SP1 Windows 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList

Re: JOB:Remedy Administrator - Franklin, TN (Nashville Area)

Dude... I live 10 mins away... how much? :-) Thanks, Jase On , Kelly Gatewood kgatew...@itprophets.com wrote: ** Everyone, I have a customer whom is looking for a full time Remedy Administrator in the Franklin, TN area. If interested, I have the salary range and will be glad to share it

Fwd: TEKsystems - Seeking Remedy Administrator in Birmingham, Alabama

Hello All, I am forwarding the below for TEKsystems recruiting in Birmingham, AL for a Remedy Administrator position - contract to hire. Please see contact information for Sarah Key with Teksystems below. Thanks, Jase Brandon -- Forwarded message -- From: Key, Sarah s

RESOLVED: 7.6.04 - Adding Columns to the Overview Console

: Jase Brandon jasebran...@gmail.com Date: Tue, Jul 5, 2011 at 3:44 PM Subject: 7.6.04 - Adding Columns to the Overview Console To: arslist@arslist.org Hello All, Has anyone successfully added any custom columns to the overview console in 7.6.04 SP1? I have done this in the past on 7.1, but I

Re: No more Object List in 7.6.04 Browser

all over the installation directories and cannot find this def file. can anyone please send this to me ? I am on 7.6.04. thank you in advance for your help. * Shafqat Ayaz* -- *From:* Jase Brandon jasebran...@gmail.com *To:* arslist@ARSLIST.ORG *Sent

No more Object List in 7.6.04 Browser

Hello All, Has anyone come up with a way to get our old friend The Object List back in the browser for 7.6.04? My company's user community is on the edge of mutiny without their Object list. Thought I would run it by the experts and see if anyone had overcome this yet. Thanks, Jase Brandon

Re: No more Object List in 7.6.04 Browser

** Hi, You have to import the def called ARsystemMidtierObjectList.def found in the installation directory. Then enable it in the midtier config.jsp Kind regards Danny *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon

Re: Overlay and custom in 7.6.4

Hello All, We upgraded a development 7.1 server to 7.6.04 and are getting the below error that I cannot resolve. After a week - BMC Support is stumped as well. Please see SQL log below - Does anyone have any ideas what is causing this? I've looked up C301610100 and it's 'SLMTableKeywordLookup',

7.6.04 Installer Woes - Installer using 5368XXXX fields

experienced this? This seems like a huge defect in the installer. Thanks in Advance, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Trying to convert Integer field value into Hours divided by 60.

. ARS 7.1 Windows 2003 ITSM 7.0.0.3 Thanks in Advance to All with any advice for me. :-) Cheers, Jase Brandon Senior Remedy Developer Quality Technology Services 300 Satellite Blvd Suwanee, GA 30024 ___ UNSUBSCRIBE

Re: Trying to convert Integer field value into Hours divided by 60.

state 'Total Time' is an integer so it can never show 6.08 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Tuesday, March 22, 2011 5:17 PM To: arslist@ARSLIST.ORG Subject: Trying to convert

Re: ITSM 7.6 Upgrade

I would LOVE to know the process too. :-) What about customizations? CMDB? Or was this a vanilla upgrade? We are upgrading 7.1 to 7.6 on a dev machine in the morning and I am curious what is going to break/not come over, etc. Thanks, Jase On Wed, Sep 22, 2010 at 8:28 PM, Carin Grobler

Online vs. Instructor Led On Site Training

is that the Online BMC class won't have all the benefits of the classroom. Thoughts anyone? Thanks, Jase Brandon Quality Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com

Moving CMDB 7.1 to 7.6

process - I am estimating 5 days for each of the 23 forms. My goal is to find a faster/better way than spending 123 days of manual creation/verification. Thanks in advance, Jase Brandon Remedy Developer Quality Technology Services ARS 7.1 SQL Server Windows 2003

Email messages with Incident Numbers being sent to Remedy from another Remedy system

Hello All, This is a weird one: I work for Company A, Company B also uses Remedy and sends us an email with Company B's INC number in the Subj Line. The Filter on AR System Email messages sees the INC number from Company B and goes and updates the worklog for Company A's Remedy INC which is

Re: Email messages with Incident Numbers being sent to Remedy from another Remedy system

...@arslist.org] *On Behalf Of *Jase Brandon *Sent:* Wednesday, June 30, 2010 12:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Email messages with Incident Numbers being sent to Remedy from another Remedy system ** Hello All, This is a weird one: I work for Company A, Company B also uses Remedy

Re: Email messages with Incident Numbers being sent to Remedy from another Remedy system

, Jun 30, 2010 at 5:27 PM, Jase Brandon jasebran...@gmail.comwrote: ** Hi Christie, Yes - but the real issue is they are trying to update INC's on our side with valid numbers. My problem is that if they continue to send us their INC numbers, their valid INC on our side is never going to get

Re: Email messages with Incident Numbers being sent to Remedy from another Remedy system

...@arslist.org] *On Behalf Of *Jase Brandon *Sent:* Wednesday, June 30, 2010 3:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Email messages with Incident Numbers being sent to Remedy from another Remedy system ** Hi Kevin, Yes... Company B is a customer and they also use Remedy. So they want

Single Sign On and Remedy

easily with Remedy. Thanks in Advance, Jase Brandon Remedy Developer Quality Technology Services 7.1 Patch 004 SQL Server Windows 2003 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10

Re: 9280 ERROR

Have you tried logging in to the mid-tier config tool and adding your server IP/servername to the list of configured servers? On 5/24/10, honormine honorm...@gmail.com wrote: Now I am facing the error ARERR 9280 Server Not present in the configured server list itildevwhen I login into the Mid

WANTED: FULL TIME Mid To Senior Developer - ATLANTA Area

currently use Service Desk and CMDB. We plan to roll out SLA, Change and Asset this year and need a third developer to join the party. :-) Please send resumes to me if interested. Kind Regards, Jase Brandon Quality Technology Services http://www.qualitytech.com

Seeking Mid to Senior Level Remedy Developer in the Atlanta Area

this year and need a third developer to join the party. :-) Please send resumes to me if interested. Kind Regards, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com

Creating CMDB Relationships on Import

this? Done anything like this? Is there a BMC utility I am unaware of? It seems this would be something that everyone would want to do. Or - is manual relationship creation the best answer? PS - I have obviously not been to any CMDB Training for 7X. Thanks in Advance, Jase Brandon Quality Technology

Resolved vs.Closed Incidents

for X amount of time, etc.. but couldn't give a concrete answer as to why the process is to set to Resolved first. I seem to remember this is just ITIL - can anyone enlighten me with a quick blurb? Thanks, Jase Brandon Quality Technology Services ARS 7.1 Windows 2003

Re: Resolved vs.Closed Incidents

On Wed, Jan 20, 2010 at 4:54 PM, Jase Brandon jasebran...@gmail.comwrote: ** Hello All, I know this is probably an easy question, but I couldn't give an answer other than that's how we have always done it Someone asked me today to justify why we go from Resolved to Closed, instead of directly

Re: Friday Humor: Male Philosophizing

Joe.. I am literallyLaughing out Loud!!! Good ones and thanks for the Friday Humor.. :-) On Fri, Jan 15, 2010 at 6:58 AM, Joe D'Souza jdso...@shyle.net wrote: When a man steals your wife, there is no better revenge than to let him keep her. David Bissonette After marriage, husband and wife

License Usage Question

Hello All, It's that time of year and we are doing support renewal/license purchases, etc. BMC asked me to generate a 'License Usage Report' from a button on the Server Admin Console. Early this year, we were having problems with Fixed/Floating mixture, so we set our AR Fixed to a higher number

Re: Remedy Consulting Company in Atlanta

We have also used IT Prophets in the past and those guys are hands down the best group I have ever worked with. Thanks, Jase On Wed, Nov 18, 2009 at 4:41 PM, Howard Richter hbr4...@gmail.com wrote: ** But they do, they are just waiting for you call.[?] On Wed, Nov 18, 2009 at 4:38 PM,

Is there a RUT Client for Windows 7 64 Bit

Hello All, Our company has decided to start evaluating Windows 7. I just tried to install 7.1 Patch 002 and got the operating system not supported error. Has anyone tested this yet with windows 7? Thanks, Jase Brandon

Re: SYS:Notification Messages - Strange Behavior

] *On Behalf Of *Jase Brandon *Sent:* Thursday, October 15, 2009 3:41 PM *To:* arslist@ARSLIST.ORG *Subject:* SYS:Notification Messages - Strange Behavior ** Hello Listers, ARS 7.1 Patch 002 Windows I was trying what I thought would be a very simple task, but am perplexed. I had a request

Re: SYS:Notification Messages - Strange Behavior

RESOLVED - I missed one # - man do I feel embarrassed.. :-) Thanks to all for your help!!! Thanks, Jase On Fri, Oct 16, 2009 at 3:21 PM, Jase Brandon jasebran...@gmail.com wrote: Hi Kevin, Thanks so much for the doc and the advice. I don't have the filters you mentioned in the document

Re: Notification Messages - Strange Behavior

] *On Behalf Of *Jase Brandon *Sent:* Thursday, October 15, 2009 2:41 PM *To:* arslist@ARSLIST.ORG *Subject:* SYS:Notification Messages - Strange Behavior ** Hello Listers, ARS 7.1 Patch 002 Windows I was trying what I thought would be a very simple task, but am perplexed. I had a request

SYS:Notification Messages - Strange Behavior

this? Is there anything else I need to configure other than the SYS:Notifications form? Thanks, Jase Brandon Remedy Developer Quality Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Moving Attachments from one Server to another

Hello All, Does anyone know of a good way to move attachments from one form on one server to the same form on another server? If I have a 6X server with a multitude of attachments and want to move those to the same migrated form on 7X - is this possible? It looks like the drive letter of the

Re: RESOLVED - Moving Attachments from one Server to another

System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Friday, October 02, 2009 11:29 AM To: arslist@ARSLIST.ORG Subject: Moving Attachments from one Server to another ** Hello All, Does anyone know of a good way to move attachments from one form

Re: Test

TEST SUCCESS.. :-) On Wed, Sep 2, 2009 at 7:32 PM, Shafqat Ayaz shafq...@yahoo.com wrote: ** I seem to be able to recieve emails from the list but do not seem to be able to post. thanks shafqat _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

Best Way to Migrate CMDB Changes

from server to server? Thanks to All, Jase Brandon Quality Technology Services Windows 2003 7.1 Patch 006 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist

Re: Best Way to Migrate CMDB Changes

it is very particular concerning the DOS command structure. -Original Message- From: Jase Brandon jasebran...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, Jun 25, 2009 1:52 pm Subject: Best Way to Migrate CMDB Changes ** Hello All, Does anyone have a suggestion on the best way

Re: Best Way to Migrate CMDB Changes

discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jase Brandon *Sent:* 25 June 2009 19:07 *To:* arslist@ARSLIST.ORG *Subject:* Re: Best Way to Migrate CMDB Changes ** I should have mentioned I have had no 7X training and have been winging it for the last two years with 7X

Re: Best Way to Migrate CMDB Changes

Manager the CMDB could be corrupted and no longer usable. -Original Message- From: Jase Brandon jasebran...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, Jun 25, 2009 3:35 pm Subject: Re: Best Way to Migrate CMDB Changes ** Thanks so much Matt - I am exploring the cmdbdriver.exe and dos

Automated Change Requests created from CI Maintenance Schedules

- ITSM Patch 8 due in Feb 2010 will incorporate this features. Has anyone gotten Change Requests automatically genereated via Maintenance Schedules attached to CI's? Thanks, Remedy 7.1 Patch 002 Windows Jase Brandon Quality Technology Services

Re: Functional Spec Document Request

. --- On *Tue, 6/2/09, Jase Brandon jasebran...@gmail.com* wrote: From: Jase Brandon jasebran...@gmail.com Subject: Functional Spec Document Request To: arslist@ARSLIST.ORG Date: Tuesday, June 2, 2009, 2:09 PM ** Hello All, Does anyone have a basic Functional Spec Document specific

Functional Spec Document Request

Hello All, Does anyone have a basic Functional Spec Document specific to Remedy that they would be willing to share? Thanks in Advance, Jase Brandon Quality Technology Services 300 Satellite Blvd, Suwanee, GA 30024

Re: OT: Supportweb Hilarity

I just tried and it seems to be working fine now using IE 6.. Thanks, Jase On Tue, Jun 2, 2009 at 3:40 PM, Ian Trimnell i.d.trimn...@open.ac.ukwrote: ** Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to

Re: Creating Change Requests from Maintenance Schedules attached to CI's

version of ITSM did BMC support say that this functionality was going to work? ITSM 7.5.1? -Guillauem -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jase Brandon Sent: Mon 05/18/09 4:26 PM To: arslist@ARSLIST.ORG Subject: Creating Change

Creating Change Requests from Maintenance Schedules attached to CI's

beyond appalled. Has anyone else successfully gotten this to work? Written a customization, etc? Has anyone at least gotten an email notification when the maintenance schedule CI comes due? ARS 7.1 Patch 002 Windows Thanks, Jase Brandon QualityTechnology Services

Re: Creating a new CMDB Class

Hi Mike, I have also found that stopping/starting the arserver service will unclog the pipe when this happens. Jase On Wed, Apr 8, 2009 at 10:59 AM, Matt Worsdell m...@worsy.co.uk wrote: Open the OBJSTR:Pending form and check for Error entries there. You can nudge entries stuck Processing

Re: Creating a new CMDB Class

Hi Mike, Check in the Admin tool and see if the forms have been created - you should have three forms, one Regular BMC:Core:BMC_Cell Phone_ (regular form), one join form, BMC:Core:BMC_Cell Phone (join) and the third AST:Cell Phone, etc. If you don't have all three forms, your class isn't

Re: How to Monitor ArServer.exe on a WIndows Box-

its threshold value, AutoRestartARS shuts down the server. The ARMonitor service restarts the server. Good luck, Matt *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jase Brandon *Sent:* Tuesday, March 03, 2009 11:59 AM

How to Monitor ArServer.exe on a WIndows Box-

for this. Thanks, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are

Re: Remedy Developer, Colorado Springs

jennifer.me...@its.nc.gov wrote: ** So what do you think the odds are they’ll find someone with more than 3 years of Remedy 7 experience? Jennifer Meyer -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jase

Fwd: Remedy Developer, Colorado Springs

Hello All, I am posting this in hopes that someone on the list lives near/wants to relocate to Colorado Springs, CO area. Please see below job description and contact information. Thanks, Jase -- Forwarded message -- From: Sears, Emily ese...@teksystems.com Date: Mon, Feb 23,

Moving 6X forms to a 7X Server

Hello All, This should be an easy question for the list: I seem to remember something about the inability to move a 6X form to a 7X server, but can't remember exactly what the issue was. Does anyone remember if there is any problem with moving a 6X form over to 7X server? Thanks, Jase Brandon

Re: Moving 6X forms to a 7X Server

-- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jase Brandon *Sent:* Thursday, February 19, 2009 6:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Moving 6X forms to a 7X Server ** Hello All, This should be an easy question

Re: Jr. Remedy Developer Needed

Hello All, Please see link to below Defense Security Service Website regarding investigation of family members- https://www.dss.mil/GW/ShowBinary/DSS/psco/ps_faqs.html#18 Thanks, Jase On Tue, Jan 27, 2009 at 12:51 PM, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE norm.kai...@eglin.af.mil wrote:

Re: OT - Friday Humor

I used to work there and have seen the infamous Chicken Gun first hand. It's located at Arnold Air Force Base, Tullahoma, TN. Thought you guys may enjoy the link = http://findarticles.com/p/articles/mi_m0JCA/is_/ai_n15623212 Cheers, Jase Brandon Quality Technology Services On Fri, Dec 5, 2008

Re: OT - Friday Humor

oh yes, and I almost forgot... guess what software they use to run the whole thing - you got it - REMEDY.. ;-) Nothing like an Incident that says - Please dispatch sanitation to Chicken Gun after testing at 1800 Jase Brandon Quality Technology Services On Fri, Dec 5, 2008 at 1:15 PM, Jase

Re: Permissions Issues - URGENT HELP NEEDED

Hi Laurie, What if any errors do you get when users try to modify a ticket they didn't submit? Anything in the logs? Thanks, Jase On Thu, Dec 4, 2008 at 12:52 AM, Muhlethaler, Laurie [EMAIL PROTECTED] wrote: ** Listers ~ either I'm going insane or I'm just overlooking something simple.

Re: SW00247290 - Death of the Plugin Server

: ** Plugin-Filter-API-Threads: was the setting I was looking for this morning but couldn't remember.. FAIW, I got my numbers a little higher than what you got though.. something like min of 7 amd max of 15. Joe -- *From:* Jase Brandon [EMAIL PROTECTED] *To:* arslist

Re: SW00247290 - Death of the Plugin Server

at licenses, and chck floating and fixed and the next thing youknow crash... AS 7.1 + P2 p3 I do not have the fix yet... but just a note.. On Wed, Nov 19, 2008 at 5:35 PM, Jase Brandon [EMAIL PROTECTED]wrote: ** Hello All, ARS 7.1 Patch 002 SQLServer 2003 Our Plugin server crashed on our

Re: SW00247290 - Death of the Plugin Server

this on windows. The plugin server logs may be revealing as to when the error occurred. Axton On Thu, Nov 20, 2008 at 9:24 AM, patrick zandi [EMAIL PROTECTED] wrote: ** same same.. On Thu, Nov 20, 2008 at 9:09 AM, Jase Brandon [EMAIL PROTECTED] wrote: ** ARERR [8939] The AR System

Re: SW00247290 - Death of the Plugin Server

threads and 6 max.. You can set your min and max to whatever you might want to set it to till you get it working.. Going to try this now in ar.cfg and see if that helps. Any ideas anyone? I am stumped.. Thanks, Jase On Thu, Nov 20, 2008 at 11:22 AM, Jase Brandon [EMAIL PROTECTED]wrote: Joe

SW00247290 - Death of the Plugin Server

. Changed ar.cfg to ensure it was pointing to the correct .dlls, etc., partial success here, server admin console came back, but crashed again. Has anyone else had this problem and resolved it successfully? Thanks, Jase Brandon Quality Technology Services

Strange Plugin Server Error -

any idea what would have caused this or anything else I can do to resolve this problem? I have talked to support for two hours on Friday and they are stumped as well. Thanks in Advance to All, Jase Brandon Quality Technology Services

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