Re: Anybody still doing Custom Development?

I just completed a project that converted a customer from Service Now to Helix the main office is in the UK.. My initial role was to be the SN SME since I have over four years assisting companies do implementations. I do not do SN development I do requirement review with the SN developers that

DWPA knowledge

Before ARS List is shut down I wanted to know if anyone needs a consultant with 4 months of DWPA implementation experience. Let me know off line at rjust2...@aol.com. Thanks Roger Justice-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Email template question

My customer wants to use an Email Template to provides more details to the approver including the links for approval and reject. This is for approving a request made using the Digital Workplace that populates the SB:ServiceRequestStub for. Has anyone done a similar template that did not use

DWP Question

the user to see open Incident in SRM. I have been working with DWP since May and have not gotten official training. Has anyone implemented this? Thanks Roger Justice-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: SNOW Migration

My experience doing multiple SN implementations that were led by SN or SN trained consultants required the customer to do the stories first in all of the cases I worked on SN would not do an OOTB demonstration prior to capturing all of the stories (requirements). The first implementation was to

Re: BMC Remedy Support Consultant - Permanent - US - Home based

You replied to the Arslist email not to the recruiter email. -Original Message- From: Vidyasagar Kommu To: ARSList Sent: Sun, Feb 17, 2019 6:03 am Subject: Re: BMC Remedy Support Consultant - Permanent - US - Home based Hi  Team , I am interested in this position.Please give me A CALL

Looking for remote work

I have 15+ years of Remedy experience and 3+ years of Service Now experience and can do remote work on either platform. I do not know Java scripting. If you have a requirement for my experience let me know so that I can provide my resume and references as needed. Thanks Roger Justice

Emails

I have not seen any Arslist emails for a few weeks. Is anyone still using this? Roger-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: Can anyone suggest on the bidirectional integration between remedy & service now?

I was involved in a SN to SN integration and the two systems had very different state values that required mapping and workflow to set the target system value properly. Any field that has predetermined values will need this mapping. -Original Message- From: Abhi$hek To: ARSList Sent:

Re: Remedy AR System Server and Database on AWS

I worked for a company that moved from on site to AWS for all 3 environments and Production was not negatively effected by the move. The sizing is important, if you have multiple servers with Load Balancers plan on at least the same configuration for the Cloud. -Original Message-

Re: BMC Remedy Developer - 6 months - US based

Please do not respond to the initial email, all of the ARS List members now have your resume. -Original Message- From: Ali Abdelaziz Musa via ARSList To: ARSList Cc: Ali Abdelaziz Musa Sent: Thu, Jun 7, 2018 12:20 pm Subject: Re: BMC Remedy Developer - 6 months - US based

Re: BMC Licensing questions

Updates from an external system requires a service account using a named license to insure that the token is always available. The same account could be used for multiple external sources dependent on the timing of the data transfer. -Original Message- From: Joey Neff

Re: Not Remedy - Yeah I know - Open Position - ServiceNow Developer - Service Catalog Experience a Must

I can follow instructions. Please include if the developer needs scripting experience. -Original Message- From: Sanford, Claire To: arslist Sent: Fri, Nov 10, 2017 4:26 pm Subject: Not Remedy - Yeah I know - Open Position -

Re: Securing Sensitive WO Information

His statement is specific Support Group not separate companies. -Original Message- From: Deepak Pathak To: arslist Sent: Fri, Aug 18, 2017 3:52 pm Subject: Re: Securing Sensitive WO Information ** I believe that feature is called

Re: ARS Wikipedia page

Since I did a Rapid Results at BMC it need three things to be successful. Was it sold properly Was there a good project plan As you stated was there a knowledgeable consultant doing the work. -Original Message- From: Lee Cullom To: arslist

Re: Securing Sensitive WO Information

Please provide the release you are working on. There is nothing in the base capability to do this. -Original Message- From: Rackley, James A CIV To: arslist Sent: Fri, Aug 18, 2017 11:35 am Subject: Securing Sensitive WO Information Oh

Re: ARS Wikipedia page

If you have seen the demo of the Innovation Suite and compare it to the Workflow capability and JavaScript that SN uses Remedy can compete directly with SN for development. The SN ITSM applications are still not as mature as the BMC ITSM applications, especially Problem and Change. The SN CMDB

Re: Basic SRD Question

aven’t tried in a multi-tenanted environment but we use the concept of a user facing SRD submitting different processes via SRD Instance ID in our Prod environment. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Roger Justice Sent: Tuesday, 15 Au

Re: Basic SRD Question

That is why I recommended creating a template for each Company and then creating the WF needed to attach the appropriate Template to the Service Request during the creation. I was working for BMC when the SRM application was built and it was designed and built as a standalone and did not take

Re: Basic SRD Question

You will need to create custom workflow to accomplish what you want since there will need to be a Change Template for each Company. By using an AIF form you can tie the custom workflow to it and use the Users Company to connect the proper Change Template. -Original Message- From:

New opportunity

directly if you have any questions or want my resume. Roger Justice Midlothian, Va rjust2...@aol.com Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: OT: Playing in the SNOW is not as bad as I thought it would be

I was terminated at BMC 3 1/2 years ago and hired in January 2014 to deploy customer to the Multi-Tenant Remedy we have. My firs Deployment was original going to be Remedy but Management decided to switch to SN since the customer was using it. I have spent 3 years working with multiple

Re: Advice going forward

Since I have been working with Service Now for almost 3 years as an SME not a developer I can recommend that you review the SN App store to understand how SN developers are supplying applications for anyone to use. The BMC concept of components/modules/applications may work however it will get

Re: Performance Issues - Multitenancy

I do not have any suggestions, I do assume that the rest of the experts will want to know the Server configuration such as how may servers, CPUs, GB RAM -Original Message- From: Brian Pancia To: arslist Sent: Fri, Nov 18, 2016 1:25 pm

Re: Update Incidents Via Email

Review the inbound email rule configuration work flow. BMC built the to create a new Incident or update an existing Incident to add a worklog entry. Modifying the fields you have listed will require additional parsing of the email body. -Original Message- From: Arner, Todd

Re: Introducing BMC Innovation Suite - Launch Webinar - Dec 7

It appears to be the answer to graphically created Workflow that SN uses. The addition of the scripting allows capabilities not available in Developer Studio. -Original Message- From: Misi Mladoniczky To: arslist Sent: Tue, Nov 8, 2016 2:56 pm

Re: Introducing BMC Innovation Suite - Launch Webinar - Dec 7

The password in lower case bmc. -Original Message- From: JD Hood To: arslist Sent: Tue, Nov 8, 2016 2:50 pm Subject: Re: Introducing BMC Innovation Suite - Launch Webinar - Dec 7 ** Well boo. It appears to be invitation only and requires a

Re: Bug in Dev Studio and/or Server 9.01

I remember that also. -Original Message- From: Rob Flores To: arslist Sent: Thu, Aug 4, 2016 2:42 pm Subject: Re: Bug in Dev Studio and/or Server 9.01 ** I seem to recall an issue i had along the same lines. IF i am remembering correctly the

Re: Off Topic - Before the List is Gone!

I was hired to do implementations to a Remedy Multi-Tenant instance, over 100 customer. No development just presentations and capturing foundation and configuration data. I have been working with SN for over 2 years doing the same things, I completed the Admin class and certification over

Re: It is happening NOW, ARSList migrates to BMC Communities

It worked for me. Thanks -Original Message- From: Misi Mladoniczky To: arslist Sent: Fri, Jul 22, 2016 9:09 am Subject: It is happening NOW, ARSList migrates to BMC Communities Hi friends, The ARSList is finally migrating to BMC Communities. It

Re: Request for advice / suggestions regarding migration and training

The statement you made below is the more important consideration. There are some base forms such as User and Group that you need to review. You must be using the User form, if you are not using the group form and all of your tables are customer then you do not need to do any overlays. I

Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

See my comments in RED -Original Message- From: John Johnson To: arslist Sent: Fri, Jun 17, 2016 1:30 pm Subject: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy ** The more I work on trying to

Re: [EXTERNAL] Re: ARSList traction vs Communities...

Claire and others. I have been working with SN for over 2 years as the company I work for, a service provider has decided to move from a Multi-Tenant 100 + Companies to a Domain Separated SN instance. I still bleed green, being a former Remedy and BMC employee and still prefer the fully mature

Re: Creating tasks in Problem Management Console.

Please provide the version you are on. -Original Message- From: Sivarama Velicheti To: arslist Sent: Fri, May 13, 2016 12:10 pm Subject: Creating tasks in Problem Management Console. ** Hi Group, I have a question regarding Problem

Re: How to migrate any Service Now project to Remedy?

Migration is not possible. Conversion is. User to People, Location to site these can be exported and imported. Moving Transactional records, IM/PM/CM would be very difficult. -Original Message- From: Abhishek Anand To: arslist Sent:

Re: New Remedy Upgrade Project!! :)

Who else on the list consider 16 days to do a 7.1 to 8.1 upgrade to short and as you can see from PIKSSO custom authentication the customer has ITSM. -Original Message- From: Anna Peters To: arslist Sent: Wed, Dec 23, 2015 11:56 am

Re: Loading of Asset Lifecycle Status and other Asset attributes to CMDB in version 8.x

You have do the import to the Join form and let the Remedy workflow to store it in the proper table. -Original Message- From: Pospi ARSList To: arslist Sent: Mon, Nov 2, 2015 7:11 am Subject: Loading of Asset Lifecycle Status and other

Re: Site Address

Site address I pulled from the site record it is not able to populated as you are attempting. -Original Message- From: Rick Trevino To: arslist Sent: Thu, Oct 22, 2015 2:02 pm Subject: Site Address ** I am trying to populate site

Billing/Invoicing application that works with ITSM

I have been asked if there is a third party application that works with ITSM to do Billing/Invoicing. I know that ITBM integrated with ITSM and could produce invoices, since BMC has discontinued the ITSM Procurement application and ITBM is there any other solution. Thanks in advance. Roger

Billing/Invoicing application that works with ITSM

I have been asked if there is a third party application that works with ITSM to do Billing/Invoicing. I know that ITBM integrated with ITSM and could produce invoices, since BMC has discontinued the ITSM Procurement application and ITBM is there any other solution. Thanks in advance. Roger

Re: Making remedy available to general public

The solution Tim provided is also the way that you can insure that the License agreement is met. If you review your SRM licenses they are for Named users and not generic users. This is outside of the Fixed/Floating concept since it relates to the User form and not the People form.

Re: Application Object Template

Yes this normal. You will need to create a new AOT and then replace the existing one with the new one. -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil To: arslist arslist@ARSLIST.ORG Sent: Thu, Aug 20, 2015 2:54 pm Subject: Application

Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL...

DSO has different version issues as well especially between CMDBs. -Original Message- From: LJ LongWing lj.longw...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Aug 17, 2015 2:54 pm Subject: Re: Communicating between ARS Servers 7.6.04 and 8.1.2 using WSDL... ** Joe, One

Re: Good opportunity.

Please do not respond to ARSList. Contact the job offerer directly -Original Message- From: Jon Chau jonl.c...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Aug 12, 2015 1:34 pm Subject: Re: Good opportunity. ** Hi Stan, Please let me know more about this

Re: Stop Notifications By Support Group

10,000 Incident notifications or 10,000 individual notifications? -Original Message- From: Frank Caruso caruso.fr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Jul 27, 2015 8:38 am Subject: Re: Stop Notifications By Support Group That would work but the email engine will

Re: Stop Notifications By Support Group

Modify the Group Configuration to send the notifications to a distribution list. Then each user can set up an Outlook filter for the Distribution list. -Original Message- From: Frank Caruso caruso.fr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Jul 27, 2015 8:24 am

Re: Stop Notifications By Support Group

As I stated you can modify the group configuration to only send one email to a distribution list. The Exchange Server will then send to everyone on the Distribution list. The Remedy Email engine will not be overloaded. -Original Message- From: Frank Caruso caruso.fr...@gmail.com To:

Re: Stop Notifications By Support Group

I suggest that you double check configuring the Notification Preferences. A Group can be captured and the Group can be notified. -Original Message- From: Frank Caruso caruso.fr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Jul 27, 2015 10:56 am Subject: Re: Stop

Re: CI Question

application would work for the CI, there is no code concept in the CMDB. The Change with all the details including the Code changes will be related to the Application CI. -Original Message- From: Hennigan, Sandra, CTR, DSS, CTR, DSS sandra.hennigan@dss.mil To: arslist

Re: Create change request from SCCM script

It is a two step procedure that you should be able to do with AI. First create the Change then have the AI process query the file with the list of CIs to create the Change association records by validating the CI exist in the CMDB and pulling the field value, I think it is the recon ID to

Re: How to mass update people?

Review the new UDM capability. I thought that BMC was going to add an update feature similar to Effective Technologies. -Original Message- From: William Rentfrow wrentf...@stratacominc.com To: arslist arslist@ARSLIST.ORG Sent: Mon, May 11, 2015 3:49 pm Subject: Re: How to mass update

Re: CTM:Support Group Relationship to AR Group Form

There is a relationship that is most likely a hidden field. Do you have a compelling reason for determining which AR Group is tied to the Support Group. -Original Message- From: Jamie jamie.bo...@transamerica.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Apr 27, 2015 4:36 pm

Re: Remedy Upgrade

It would help if you include version from and version to. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Sat, Apr 25, 2015 3:17 pm Subject: Remedy Upgrade Hi List, How all are doing pals? Imagining all are fine with family

Re: JOB: ActioNet, Inc. Remedy Administrator Developer - CMDB Asset Specialty

Eric, I know the list would appreciate a location. -Original Message- From: Eric Chasteen eric.s.chast...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Apr 20, 2015 6:21 pm Subject: JOB: ActioNet, Inc. Remedy Administrator Developer - CMDB Asset Specialty ** Hello

Re: Request ID Field length for ARS 8.1.2

This is a Change ID from my 8.1. CRQ0001 It is still 15 characters. -Original Message- From: Thad Esser thad.es...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Mar 3, 2015 6:22 pm Subject: Request ID Field length for ARS 8.1.2 ** Am I reading that right?

Re: Ticket Data Migration from 7.5 to 8.1

Although DDM was not designed to do the bulk data load you want it can possible be used to do this. BMC will not officially support it. I anticipate the you will get other recommendations. -Original Message- From: Kiran Patil kiranpatil@gmail.com To: arslist arslist@ARSLIST.ORG

Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)

The Demo by Wayne Carter and the under the hood with Tom Adrian at Engage impressed all of the attendees. I want to get a copy into the company I work for to experiment. -Original Message- From: Mueller, Doug doug_muel...@bmc.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Oct 7,

Re: Remedy Administrators and Developers Needed in Virginia Area

Is it Virginia or Metro DC? -Original Message- From: Eric Chasteen eric.s.chast...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Sep 22, 2014 4:44 pm Subject: Remedy Administrators and Developers Needed in Virginia Area ** Hello ARSlisters, ActioNet is looking for Remedy

Re: Career - Remedy or Service Now

The simple answer is that implementing ServiceNow requires more SN developer knowledge to add fields and workflow and scripts, Implementing ITSM can be a simple as loading the Foundation data and configuring the modules. Which company and their partners are looking for resources?

Re: Installing Atrium Integrator on 7.6.04 system

AI was loosly integrated with 7.6.04 and it has limited functionality since it only worked with CMDB and none of the ITSM fors. AI for 8+ is fully integrated and works with all forms in ARS. -Original Message- From: Rick Cook remedyr...@gmail.com To: arslist arslist@ARSLIST.ORG

Re: How is Asset Lifecycle used for AST:BulkInventory records?

I will take a guess, of course not the logic it these are expendale items and do not have a life cycle. -Original Message- From: Rick Westbrock rwestbr...@24hourfit.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jul 23, 2014 4:16 pm Subject: How is Asset Lifecycle used for

Re: CMDB and Remedy 8.1 Upgrade

7.6.04 introduce the concept of Overlays to maintain Customizations. The CMDB was not included in the so it does not use Overlay for either the regular or join forms. There is also an added form with the release of 8, AST:Attributes that hold many of the Asset focused fields to increase the

Re: How to find information about deleted records

You may find it in the Database log files. -Original Message- From: LJ LongWing lj.longw...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jun 25, 2014 9:54 am Subject: Re: How to find information about deleted records ** Michael, Unfortunately, unless you have auditing of some

Re: AIE in 8.1

You will need to get some training on Pentaho to create the jobs for custom forms. -Original Message- From: Santosh Kumar S santura...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Sat, Jun 21, 2014 2:30 pm Subject: AIE in 8.1 Hi Lists, Request you to give your inputs for the

Re: No Impact Change Request Next stage issue

The User and Master permissions also affect this. A master permission will allow the user to modify any Change. -Original Message- From: Candace DeCou cand...@candacenet.com To: arslist arslist@ARSLIST.ORG Sent: Wed, May 28, 2014 11:31 am Subject: Re: No Impact Change Request Next

Re: Scheduling Incidents / Service Requests

The concept is part of scheduling that creates a Change. The concept of creating a recurring Incident does not make any sense. How do you know something will break every month. -Original Message- From: Thad Esser thad.es...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, May 22,

Re: ARERR 623 Authentication Failed Error

Do you have multiple Mid-tiers, I have seen this when a load balancer is not properly configured. Please include the version you are working with. -Original Message- From: ersureshbe ersures...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, May 21, 2014 9:49 am Subject: ARERR 623

Re: ARERR 623 Authentication Failed Error

When I saw this issue previously the loadbalancer was not properly configured and when the return to the homepage was requested a different mid tier was called that requires another login to authenticate the user. -Original Message- From: ersureshbe ersures...@gmail.com To: arslist

Re: Data in server-side table fields is read-only.

The statement is to allow a developer to create filter workflow that would allow for the concept of walking a table field without having to create the table field on the form and using Active Links to walk it. -Original Message- From: LJ LongWing lj.longw...@gmail.com To: arslist

Re: Remedy job with Cisco in RTP, NC

Please do not reply to an email if you do not want to have the whole list know what you want. !! -Original

Re: Integration of Asset Management with Service Request Management

You will need to create an AIF to provide this capability. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Apr 30, 2014 12:11 pm Subject: Integration of Asset Management with Service Request Management Hi all, is it

Re: Customizations in Base Development Mode during an ARS Upgrade from v7.6.04 to v8.1.

Overlays are only needed if you are making changes to BMC application forms such as ITSM. If you have a custom application you do not need to create overlays or custom objects since upgrades will not affect these forms. The User and Group form are included with ARS and then used by your custom

Re: Customizations in Base Development Mode during an ARS Upgrade from v7.6.04 to v8.1.

There is a step in the upgrade documentation to export all system forms such as User and Group if they are customized. You will also find that upgrades now do a rip and replace on base objects and now merge as was done in previous versions. -Original Message- From: Raj

Re: Remedy Application Service showing in Submitter and Last Modified Field

This is a standard rejection workflow and it does not capture who did the rejection. You will need to create a customization off of the Signature form to capture the specific person that cancels the Change. -Original Message- From: Suresh Loganathan ersures...@gmail.com To: arslist

Re: Preserving customization during upgrade

By running the Best Practice Conversion Utility (BPCU) in the report mode you will obtain a list of objects that have been modified not the exact change. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Apr 10, 2014 11:07 am

Re: ARS and ITSM 7.6.04 Compatibility with Oracle 12c - URGENT

BMC Changed the comment in the compatibility list a few years ago to and higher. BMC will not commit to a specific version unless tested however if Oracle has not changed the underlying code it will work. You should be asking the list and BMC Communities if anyone has implemented you Remedy

Re: CMDB 7.6.04 to CI or not CI, that is the question...

** I recommend that Patches and Hot Fixes are not sent to the CMDB since only the last one is needed. Leave these in the discovery tool to be review/reported as needed. -Original Message- From: Rick Cook remedyr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Apr 3, 2014 1:07

Re: Integration SCCM and CMDB

There is an old integration SMS to CMDB located on the Communties web site. It will still work for SCCM and it uses AIE. -Original Message- From: Koyb P. Liabt tekkyto...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Mar 25, 2014 9:30 pm Subject: Integration SCCM and CMDB **

Re: Customer View Options in Self Service

Not OOTB, it could be done with customization. When you ask a question please include the version. -Original Message- From: Tom Siegel tsie...@intrado.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Mar 13, 2014 7:00 pm Subject: Customer View Options in Self Service Folks - Yet

Re: Adding Permissions and Functional Roles

The DMT solution does not support updating of existing records, Effective Technologies includes this capability and can use different fields as the primary key such as login ID or Corporate ID. You could create a new form that you could the new information into for group membership and

Re: DMT Tool in 8.x

This is the Wiki url to the 8.1 Data Management documentation. You will find the answer here. If you do not have a support contract let me know and I will find what you need. https://docs.bmc.com/docs/display/public/itsm81/Getting+started+with+Data+Management -Original Message-

Re: ITSM Process Designer on 8.1

It is Recommended to install Process Designer on a system that has not been modifed since it adds fields to base forms and modifies some workflow. If you have modified your system there was a section in the manual that describes the steps to install the process designer on a modified system.

Re: DMT and extra Zeros

Since the error message includes the Pentaho application it could be that Pentaho is causing the error. You could attempt to import a single entry directly to the DMT form to isolate the error. -Original Message- From: Boyd, Rebecca boy...@wfu.edu To: arslist arslist@ARSLIST.ORG Sent:

Re: Remedy Knowledge Management Licenses

There was a cost for SRM and RKM licenses it was calculated on the total anticipated user. It is purchased in bulk 500 as an example and not used anywhere in ITSM. -Original Message- From: Joe D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Wed, Feb 19, 2014 4:04 pm

Re: Implementing FEMA incident procedure in Remedy ITSM

This could be an example of how a Problem could be used to fix a FEMA Incident. -Original Message- From: Tauf Chowdhury taufc...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Feb 18, 2014 12:46 pm Subject: Re: Implementing FEMA incident procedure in Remedy ITSM Tom, ou could

Re: Asset Management and CMDB

Asset Management is a different view that includes Asset specific attributes such as Financial information, Asset Lifecycle Status. All CIs are assets not all assets are CIs. -Original Message- From: Sweety sweetykhann...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 13,

Re: What can the Email Engine do?

This is a feature that was added after Release 7.6.04 that allow Rules to be created to do what you are requesting. The only issue is that you will need to create a people record for the application A for this to work. The RBE will not allow the Incident to be updated it only allows Work Info

Re: Incident Work Log No More Summary

Review the data using a SQL query and you will see that the first 128 characters of the Notes has been moved to the summary field. -Original Message- From: Cecil, Ken kce...@hubbell.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Feb 10, 2014 9:51 am Subject: Incident Work Log No More

Re: Reconciliation Jobs and AST:Attributes Form

The recomendation since I was working on CMDB 1.1 was to always import the data through the CMDB or AST join forms since the workflow is already there to push the data to the proper regular form Base Element and Computer Sys tem as an example and set the Instance ID to be the same on both of

Re: configure Server Groups

https://communities.bmc.com/welcome If you do not have a BMC Support account you can use the search capability at the Communities Web site to get details that will help. -Original Message- From: mahmoud mahdy mahmoud_ma...@live.com To: arslist arslist@ARSLIST.ORG Sent: Sun, Feb 2,

Re: Why do service requests require a Login ID?

SRM does not allow guest users. BMC RD wrote the workflow to enforce this. -Original Message- From: Jason Miller jason.mil...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Jan 23, 2014 2:42 pm Subject: Re: Why do service requests require a Login ID? ** I haven't looked into

Re: CMDB 8.1 Status bug?

Can you provide an example of when you use the Asset Lifecycle Status in a reconciliation job. I have never had a customer include this in their request of fields used in the Identity or Merge jobs. -Original Message- From: Ortega, Jesus A jesus.ort...@lyondellbasell.com To: arslist

Re: CMDB 8.1 Status bug?

to BMC.Asset. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Thursday, January 16, 2014 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 8.1 Status bug? ** Can you provide an example of when you use the Asset Lifecycle Status

Re: Cleaning up forms before migration

Truncate the table at the DB level is the most efficient way since you do not need to keep any of the data. -Original Message- From: Cecil, Ken kce...@hubbell.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Jan 9, 2014 3:58 pm Subject: Cleaning up forms before migration ** We have

Re: Urgently looking for an ITIL Process Expert in Phoenix

Please contact each other directly and not on the list. Thank you -Original Message- From: Kamiya Mehta kamiya.me...@fusion.co.uk To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 9:35 am Subject: Re: Urgently looking for an ITIL Process Expert in Phoenix Happy New Year Jim!!!

Re: Anyone know what the AtriumWS DB is and used for?

** WS=Web Service, is is used to allow CMDB population/retrieval using a Web Service. -Original Message- From: Richter, Howard (CEI - Atlanta) (CEI - Atlanta) howard.rich...@coxinc.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 1:37 pm Subject: Anyone know what the AtriumWS

Re: ITSM on Mobile

What version are they on. ITSM 8.1 has extended to approval to emails that may be able to use mobile devices for doing the approval. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 2:47 pm Subject: ITSM on

Re: ITSM on Mobile

MyIT can do the create, there is also a Rules Based Engine included with 8.1 to parse incoming emails to create a new Incident and add work info entries to an existinf Incident. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent:

Re: User account but no people record

** There are many reasons to create a service account People record. You must have a People Record to create the Incident. Remember the name can be From External System. You could then create a simple AL that will not allow an Incident to be created by a submitter that is not allowed, this will

Re: BO and Analytics

Analytics the the BMC Name that includes the ARS/other BMC Universes that BO needs to be able to create reports. Also Analytics includes BO that has a limited use license that only allows BMC Universes to be used. -Original Message- From: patrick zandi remedy...@gmail.com To: arslist

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