/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 25 February 2014 17:18
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Process Designer on 8.1
This sounds interesting. So for your request workflow
I think you won't get a lot of responses because it's much more subjective than
that. What duties would your team has depends completely on how your users use
the system and what integrations you have. For us, we currently have two FTEs
and one contractor. However, I try to push as much of
Good morning,
I'm working on something that has been discussed by others here but I'm having
trouble conceptualizing how I can do this. The user's requirement is to track
confidential Incidents in ITSM. This is defined by setting a flag of some sort
(I'm debating making it either a custom
is checked.
Is there a better supported way to do this?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Pierson, Shawn
Sent: Friday, March 07, 2014 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Row-Level Security on HPD:Help Desk
Good morning,
I'm working on something that has been
until the
confidential records are no long in the results.
Jason
On Mar 7, 2014 9:22 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
I think I've come up with a plan but it's a bit of a scary idea to monkey
around with permissions on ITSM
; arslist@ARSLIST.ORG; Pierson, Shawn
Subject: Re: Row-Level Security on HPD:Help Desk
Multitenancy is for security in a shared environment between different
companies or different business units with in the same company.
You might want to check if you can use this feature if your ITSM env
a third option of confidential to
public and locked options while configuring row level access on the HPD:Worklog
form.
Regards,
Roney Samuel Varghese
Sent from my iPhone
On Mar 7, 2014, at 11:22 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote
I'll step in to defend BMC in this regard, acknowledging that I've had issues
with various decisions that BMC has made in the past.
However, we are running ITSM 8.1 in production, and it was a lot easier than
going to 7.6.4 from an earlier hybrid 7.x version that we had. To be clear,
with
With BMC having a much larger market share that's to be expected though isn't
it? Also, the companies I've seen that go BMC - SNOW generally follow a
pattern like this:
1) Company is on an old version of ARS with custom apps and an understaffed
development team.
2) Company decides to try the
to is in
the results *I think* they will not be a able to run the report until the
confidential records are no long in the results.
Jason
On Mar 7, 2014 9:22 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
I think I've come up with a plan but it's a bit
: Pierson, Shawn
Sent: Tuesday, March 11, 2014 10:42 AM
To: arslist@ARSLIST.ORG
Subject: RE: Row-Level Security on HPD:Help Desk
I wanted to give a quick update on this. I'm currently testing it. I created
a field I called ReadOnlyGroups with Field ID 60710 and set the default of that
field
Look at your Tomcat settings. I don't recall which one exactly, but in the
Tomcat Install directory there is a conf folder, and within that are a few
files that should pretty much match. I'm thinking it may be related to the
Catalina config file but I'd have to look in detail to see what
I would suggest using Atrium Integrator rather than AIE. You didn't mention
what version of ARS and ITSM you are on but since AIE is basically being
retired you may want to go ahead and get familiar with AI. I haven't tried it
since 7.6.4 just came out, and it mostly worked then but I imagine
What's the management like there? That's really where it has to start. There
are so many self-help and self-improvement books out there specifically because
we humans are so bad at it. ITSM is basically self-improvement for I.T. so it
will suffer from neglect in the same way if there isn't
We've highly configured (with only one small area of custom code and fields)
our Change Management system to function for SDLC in our organization. That
being said, it's just the process, not the actual automation for code
deployments and such. The next phase is to integrate with TFS for our
Good morning,
We got a new requirement this morning of setting up web services as CIs so they
can be tied to Change Requests as well as provide our I.T. security department
a list that they can maintain and monitor. Mostly we would need to just track
the name, a URL, and some attribute for
you need, and let me figure out how.
If they want to track this via Services, create one or more that describes the
generic function being performed for the customer. Making them customer
specific leads to an out of control service catalog.
Rick
On Apr 3, 2014 5:45 AM, Pierson, Shawn
shawn.pier
of times changes to firewalls or load balancers often
breaks a lot of these components..
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pierson,
Shawn
Sent: Thursday, April 03, 2014 10
There are reports inside of ADDM, and I'm currently on 8.3 (about to upgrade to
10) so my options may be a bit different from yours. One that may be helpful
to you is the Hosts that failed last CMDB sync report. You get to it by
clicking on the Reports tab, going under the Atrium Discovery
Let me preface by saying that I'm not sure I would have complained about this
person publicly with my name attached if I were you. I can envision them
deciding, let me Google to see how other companies use Remedy and the result
is them stumbling upon your description below.
In terms of
FYI
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
1300 Main St. Houston, TX 77002 | 713.989.7226
IT Service Desk: 1.855.658.2468
If you would like to report an issue with Remedy, please click
herehttp://remedy/issue.html to enter an Incident.
From: Action Request System discussion
For that matter, this doesn't exist in Change Management as far as I know
either. I'm considering building a small custom app with an escalation that
runs on its own thread to do this at some point when my work load decreases
(hah!) because we have scheduled releases, server OS patches, etc.
It’s been a really long time where I worked in a shop where you can assume that
1) you have completed requirements, 2) that you can do only development work,
and 3) it’s entirely a custom application. This seems to be fairly rare in our
world of ITSM. I can say that with out of the box
So if I combine everyone's queries, I can use something like this to generate a
list of all Incidents created outside of normal business hours in the month of
May. That's really cool.
(('Submit Date'= 05/01/2014) AND ('Submit Date' 06/01/2014)) AND
(('Submit Date' - 1/1/70) % 86400) = 17
I created an on-boarding I.T. request form where you can request PC hardware
via a Change Request, software via individual Work Orders, cellphone and GPS
equipment via Incidents, and I think some other stuff via Incidents. While
what you’re trying to do would work in a one to one scenario, I’m
The easiest way to do it is that I have distribution lists with just the
inbound Remedy email account, and filter the incoming emails based on those.
For example, I may have
remedyservert...@blah.commailto:remedyservert...@blah.com and
Happy Friday!
I'm working on revamping the SRM form I built for on-boarding and am in the
process of converting it to an Advanced Interface Form to make it even cooler.
In the current implementation, I have drop-down menus to select whether you
want a desktop or laptop, a few hardcoded
While what you are saying mostly makes sense, 35 groups for 30 people is very
excessive, especially if all 30 people are in all 35 groups with only one
enabled and 29 offline for that group. It's not practical for 30 people to
support 35 applications with everyone covering each other as
I did this (prior to SP1) I want to say just after Thanksgiving last year, then
installed all the apps early this year. The CMDB upgrade is a bear sometimes
so it's better to break the installs up like you mentioned.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action
We put the approver’s name in the subject line, so it reads like, “CRQ123456789
requires approval from $Full Name$”
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer
Sent: Monday,
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, July 21, 2014 2:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Alternate approval's email
**
We put the approver’s name in the subject line, so it reads like, “CRQ123456789
requires approval from $Full Name
I've only done this either with 1) hiding or unhiding columns based on Active
Links, or 2) hiding or unhiding different table fields based on Active Links.
The only part that I don't see a way to do via a Change Fields is the sort
order, but if you are using a dynamic query rather than a
Have you gone through BMC’s performance tuning document? Out of the box, it
isn’t configured well. You have to do some Tomcat optimization as well as set
up preloading of forms for it to start working well. However, also be aware
that the overhead of going from one user to many isn’t going
What version are you running into this on? I want to say I had that problem
with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in my
environment. I wish I could remember how I got around it. This may be my
imagination, but there could be something akin to a portmapper on the
From my corner of the world, there are a lot of us FTEs out there, but there
isn't really a market to hire people as FTEs, so I think your observation is
consistent with what I've seen. I don't have enough insight into why that is
to form an educated opinion about it though, and I've been at
Your form has to be a part of a deployable application. From there you can set
up entry points on the Access Points portion of the Application. If you
already have a deployable application just right click on it in developer
studio and select Edit Application then select Access Points and
It seemed to work for Apple against Samsung, although in that case Samsung had
already stopped selling the devices they were sued over. I remember a lot of
controversy over that because the patents were very generic as well.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From:
Something else to consider is that BMC is also making major innovations again.
The lawsuit seems to be pretty mundane corporate stuff that goes on all the
time and I don’t think winning it would put SNOW out of business or make any
huge difference in their product. What I think will matter if
You mean like this?
https://docs.bmc.com/docs/display/public/itsm80/Getting+started+with+BMC+Remedy+with+Smart+IT
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent:
We use SRM today, but we're considering moving forward with MyIT in 2015,
although it's not been approved yet.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent: Monday,
This must be why bmc.com/support was down all of yesterday.
Yeah, I preferred the prior color scheme. For some reasons the new design of
their site makes me think it's what the Cleveland Browns would do with a
generic Wordpress template if hired to make an site for Dunder Mifflin Paper
My understanding is that the goal is to eventually use that platform as a the
primary interface for Remedy, so it is not an extra product. Currently, the
scope of Smart IT is limited to Incidents and Work Orders though.
By the way, I downloaded it last week when it was available on EPD, but I
It looks like we found a defect in the combination of ARS and Mid-Tier 8.1.2.
It is happening with both IE9 and IE11.
What happened is that after upgrading the mid-tier, we started seeing this
warning at the top of the screen:
IE is running in Compatibility View. Please remove Mid-tier URL
Look at it as you have Service Desk licenses and SRM licenses. Both use AR
System and common data, but both have different entry points and licenses.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
I'm curious about your comment, An iPhone/Android phone app is also in the
pipeline. I thought it was already out, just not on the app stores yet?
I know next to nothing about iOS (and don't like it, personally) but in looking
through the SmartIT zip files, which I haven't had a chance to
This isn't my production system, it's my QA system that is mostly the same as
my production system (except that the Help documentation has never been updated
in years apparently.) We actually ran into no issues with it when upgrading
from Atrium Core 8.1.
[cid:image002.png@01CFE9EC.BADE53C0]
It’s funny, because I’ve had contractors disable it because they didn’t like it
and such. It works ok for version control but it is a bit cumbersome (version
control is in general.) It is fairly effective though once you learn how to
use the back end Remedy forms that do things like who has
Good afternoon,
We're testing ITSM 8.1.2 and found something curious. It was easy enough to
fix so I'm not opening a ticket with BMC right now (although if someone from
BMC is curious, they already have a ticket on a different issue and can read
our logs from that one.)
Basically, we have an
I think we need an OOtB status of “Aluminium” so we can call BMC and ask how to
see it via SQL on the Status History table. You know, the “haich” table, as
some people in the U.K. would pronounce it.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System
up with only the base object. Just
a thought...
Jason
On Mon, Oct 27, 2014 at 12:18 PM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
Good afternoon,
We’re testing ITSM 8.1.2 and found something curious. It was easy enough to
fix so I’m
will find this helpful. ☺
Jim Coryat
Senior Software Engineer
Micron Technology, Inc.
From: Pierson, Shawn [mailto:shawn.pier...@energytransfer.com]
Sent: Tuesday, October 28, 2014 8:33 AM
Subject: Re: ITSM 8.1.2 Installer Deleting Overlays?
**
What was the overlay on? I can check on my system
.
Thanks,
Jason
On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
It looks like we found a defect in the combination of ARS and Mid-Tier 8.1.2.
It is happening with both IE9 and IE11.
What happened is that after
Actually, invalidated basically means that it's invalid, not that it hasn't
been validated (after which it would either become valid or invalid), so a
better word may be unverified in this case.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion
We had discussions, then still told them no.
There are some other things that are locked down that we did customize to allow
them to do, such as creating relationships to other records, but things like
Tasks, Summary, Notes, etc. should not be changed when it's already on the
implementation
Doug,
While much of what you say makes sense, I have to ask what the logic is in
preventing people from being on a Change Request and relating other requests to
it. It works the other way around, but for example if your Change Request is
part of a larger effort (not necessarily a release
this (annoying) message. Our browser it highly managed and I really
don't want to have to include our desktop team in order to update to SP2. I am
not going to put SP2 in production without getting rid of this message though.
Thanks,
Jason
On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn
shawn.pier
, 2014 at 5:41 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
That’s odd but good that that worked for you because it didn’t for my
environment. It may be a moot point though, we’re running into so many issues
with 8.1.2 that I’m not sure
We recently ran into an issue on 8.1 where BMC told my colleague that using the
Class Manager is no longer the recommended way to modify the underlying forms,
in our specific case it was to add a few new Status Reason values to Base
Element.
Additionally, with 8.1.2 our views were corrupted
interesting...I've never heard BMC recommend doing
ANYTHING directly at the DB via SQL.
On Fri, Dec 12, 2014 at 7:28 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
We recently ran into an issue on 8.1 where BMC told my colleague that using
maintenance after any change to the form that view belongs to. You
could end up having problems if you do not pay attention to that dependency.
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent
While not offensive, I saw it as the kind of joke your mom’s cousin Eddie would
tell everyone at a family get together, especially since it came with a picture
of that angry cartoon lady that is on greeting cards.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request
Good morning,
We're looking to upgrade out version of Microsoft Office internally, as well as
Exchange, and there is being a lot of pressure to get our Remedy server
upgraded from using Outlook 2007 for MAPI inbound email. I've tried looking
all over BMC's site, their compatibility matrix
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, February 02, 2015 9:10 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Remedy 8.1 and MAPI support
**
Good morning,
We're looking to upgrade out version of Microsoft Office internally, as well
. POP and IMAP are also not allowed in our
environment. Just like Levi we setup an hMail server for our incoming email
and it has been working great! The Email Engine has been more reliable since
moving away from using Outlook.
Jason
On Mon, Feb 2, 2015 at 7:48 AM, Pierson, Shawn
shawn.pier
Most organizations that I’ve worked in where Incidents are created via a
monitoring tool do that escalation on the monitoring tool’s side. That’s
really where you want to look. Leave the Incidents for things that actually
require human intervention. I would propose getting the monitoring
I want to chime in and concur with utilizing Status Reason, and while I’m not a
big fan of it, that is something we’ve had to expand in our organization to
account for hardware CIs in a terminal status. Examples include stolen, lost,
recycled, etc. which are difficult to account for out of the
In your email you noted that you’ve been working with Remedy more than 15
years. I’ve been at this a while too, and from what I’ve seen, it’s not so
much of an evolution of BMC, the Remedy tool, or anything external, it’s more a
change in myself.
If I were stuck figuring out whether it is a
I don't want to be that guy who complains all the time, but on 7.6.4 is
completely hosed my system and there were a lot of headaches in fixing Tasks so
that ITSM would be usable again. The only reason I installed it was because a
BMC technical sales guy told me that it might allow me to get
They do not need an AR System license, basically they use a Read license from
that perspective. However, you have to police who uses My IT similarly to how
SRM is licensed. I believe it’s generally based on how many people are working
in your organization. However, be aware that this is
, February 16, 2015 4:41 PM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
They do not need an AR System license, basically they use a Read license from
that perspective. However, you have to police who uses My IT similarly to how
SRM
Aren’t Hyundai the more reliable car of the two?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Thursday, January 08, 2015 7:45 PM
To: arslist@ARSLIST.ORG
Subject: Re:
If you need to do it retroactively, couldn't you use the AR System User
Preferences form's Modified Date? I'm not entirely sure if it would work 100%
of the time but I would investigate that as an option.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System
Couldn't you use the unique ID as a part of the Subject line of the email? For
example, we look for something like %INC00% in our subject and update the
notes of a matching Incident. We also have some things set up with hyperlinks
that allow us to leverage the To line for logic, such as on
Sample
**
Hi Shawn,
This is a product defect. Kindly contact BMC Support to get hotfix.
Thanks,
Abhijit H
On 03-Mar-2015 7:50 pm, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
Good morning,
Users have reported a very strange issue to me
Thanks, I had forgotten that I had read about the second one being a problem
before writing up my impressions. I read it in the documentation but hadn't
actually set anyone outside of the Remedy team up to use SmartIT yet, but I
agree completely. There's no reason to require elevating
Try navigating to the web interface on my mobile browser first. If that works,
then it's probably something with the app. If that doesn't work on your mobile
device but does work on your PC, then you're dealing with a firewall or network
problem.
Thanks,
Shawn Pierson
Remedy Developer |
You should be able to find what you need from the link below. Click on the
first link that gets displayed. It even has a Youtube video demonstrating how
to create an import job from a spreadsheet to get you started.
http://lmgtfy.com/?q=site%3Adocs.bmc.com+atrium+integrator+spoon
Thanks,
AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Sample
**
Hey Shawn,
The 'incident sample' I believe is the OOTB incident creator in SRM. In RKM,
you can raise an incident from an article. 'Incident sample' is the AOT.
On Mar 3, 2015 8:20 AM, Pierson, Shawn
shawn.pier
Thanks.
We're already using SRM to some degree so MyIT makes a lot of sense for us. In
your situation though, I don't see the harm in having MyIT installed but
unused. It doesn't seem to take up that much space and resources, sort of like
that purchasing functionality in Asset Management
Doesn’t that bump up against the limitation of not being directly tied into
Asset Management though? My understanding is that I could export the AM data
to import into MyIT but it would have to be maintained separately to keep MyIT
up to date if a printer is added or removed. That doesn’t
IT related assets.
Regards,
Dmitry Baryshnikov
On Mar 3, 2015 7:48 PM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
Doesn’t that bump up against the limitation of not being directly tied into
Asset Management though? My understanding is that I
Good morning,
Users have reported a very strange issue to me. Basically, we are seeing
Incidents created, apparently from SRM, with only a Summary populated that says
Incident Sample. I turned on the option to create Service Requests when an
Incident is manually created several years ago,
Good morning,
I thought I'd provide you all with my first impressions on MyIT and SmartIT.
Basically, I set up a new development Remedy environment and took a copy of the
production database so we'd have a good working proof of concept system. Last
week, we installed MyIT and SmartIT and
://www.linkedin.com/pub/ben-cantatore/3/220/9a7/
From:Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG,
Date:02/24/2015 10:22 AM
Subject:MyIT Services to Atrium CMDB Services
Sent
Good morning,
I'm in the process of configuring my proof of concept MyIT/SmartIT box and came
across something that seems strange to me. According to what I've been told,
there's no direct connection between the Services that are configured in the
CMDB and what exists in the Services used by
I would build a staging form to update the People data from the spreadsheet,
which should be sucked into your custom staging form by Atrium Integrator. I
would make sure whoever maintains that spreadsheet agrees to keep everything in
a specific format and use values that only exist in Remedy
Funny, I've been looking at modifying SRM and am working on something related
to it right now, and happened to come across the solution to at least part of
your request:
https://communities.bmc.com/docs/DOC-23501
Basically, you'll have to edit the jar file attached to the Data Visualization
Isn’t that what SmartIT basically is? I know it doesn’t work with custom apps
yet but I’d think that’s inevitable.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox
Sent:
Good morning,
I'm not the most knowledgeable when it comes to Atrium Integrator, and I'm not
really able to find much specific information about it in BMC's documentation.
Basically, I have a job that fails with errors such as the following:
2015/04/27 08:39:11 - ARDatabase - ERROR (version
for running jobs...this should be the Application Service Password if I'm not
mistakenset this properly and verify if it starts working.
On Mon, Apr 27, 2015 at 7:58 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
Good morning,
I’m
file and
copy the long string password on line Remedy-App-Service-Password: long
string
and open UDM:RAppPassword and paste it on RApp Password field and make sure you
have the correct Server Name.
Virg
On Mon, Apr 27, 2015 at 8:16 AM, Pierson, Shawn
shawn.pier
]https://plus.google.com/+bmcsoftware/
[BMC Software|Bring IT to Life]http://www.bmc.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, April 27, 2015 10:16 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
://plus.google.com/+bmcsoftware/
[BMC Software|Bring IT to Life]http://www.bmc.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, April 27, 2015 10:16 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re
We currently use PowerShell scripts tied to Tasks on Change Requests, which are
submitted through SRM forms. The only human intervention is that someone fills
out the SRM form, and someone else approves it.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-Original Message-
Good afternoon,
With some help from some off-list emails, a solution was discovered. Even
though we were using a custom Connection in our CMDBOutput steps, apparently
you still have to use the PDIREPO_server_port connections in some way. After
opening the one for the same server as my custom
I would suggest standing up a new server and using exports and the DMT to
migrate data over.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Wednesday, April 08, 2015
I'd like to chime in on this. I'm by no means an expert, but I've had a lot of
hands on experience with the last two versions of Smart IT and this current
version is going to be what we go live with. However, I have a few
observations.
The first is that the changes between the last two
Smart IT is basically the replacement for Mobility. I have a lot of confidence
in BMC that they will continue to improve the product on an aggressive schedule
so the way I look at it, we could buy or build a custom solution that would
take us through the end of the year, or we could simply
If you work with RBE it also becomes necessary because the RBE forms don’t
really work right in the Mid Tier. I could customize the forms to fix them
without a lot of effort, but it’s even easier just to load up the User Tool.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From:
I have them up and running in my test environment and haven't run into these
issues. I'm on Windows, SQL Server, etc. if that helps. I would suggest
contacting BMC Support because it's too new of a platform for you to be able to
get much help from here or BMCDN.
The only general guideline I
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