I will be unavailable for an indeterminate amount of time.
For Remedy issues, please submit a ticket and someone on the Remedy team
will address. Any issues that need to be escalated should be directed
to David Eng.
Regards,
arslist 08/01/11 00:25
We are on 7.5 patch 06
On Sat, Jul 30,
Shane,
HIPAA is a concern in Healthcare institutions so you need to make sure
that either the techs aren't entering in any patient related data into
the open text fields or that the tickets are viewable only by authorized
individuals.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging
That answer makes me think of the scene in My Cousin Vinny where Lisa Tomei's
character is responding to a trick question posed to her by the defense
attorney.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
david_eas...@bmc.com 07/07/11
See job description below and please send all responses to Karen Klein at
kkl...@emerginghealthit.com.
**
Overview:
About Emerging Health Information Technology:Emerging Health Information
Technology is a wholly owned subsidiary of
** Hi Ben,
Can you please let me know if this is for contractors.
Joseph Andrew
Resource Manager
SVK Systems Inc.
- Original Message -
From: Benedetto Cantatore
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Thursday, June 02, 2011 3:31 PM
Subject: JOB
In your case this is a disadvantage, but makes sense for the companies
that want to provide scripts that are specific to only certain support
groups.
I did this for templates; I created a dummy group and made every
support person a member of that group. That way whenever I needed to
make a
I will be out 12/20/10 and return back on 12/27/10.
For Remedy issues, please submit a ticket and someone on the Remedy team
will address.
Regards,
arslist 03/10/11 14:06
That is what we are currently doing, but the AR System User Preferences
Form
is slightly different from the Tools -
I will be out 03/10/11 and return back on 03/14/11.
For Remedy issues, please submit a ticket and someone on the Remedy team
will address.
Regards,
arslist 03/10/11 14:19
Joseph,
Actually
If you put a field on your form that is a display-only, character field
(length
doesn't really
My company is using Aeroprise for scanning inventory and it works great.
We looking to use a mobility solution for the techs in the field.
Obviously Aeroprise is a prime choice, but we want to look at the top
viable options. (x)Matters (I so prefer the Alarmpoint name) has a very
interesting
actually remember is when I
bought the
first version, I have ARUtilities license keys going back to AR 4.5.
Or
maybe it was in the sixties. If you can remember the sixties, you
weren't
really there.
Doug
On Feb 10, 2011, at 10:48 AM, Benedetto Cantatore wrote:
**
Is ARUtilities backwards
Is ARUtilities backwards compatibile with the earlier 7.x versions? Or
do you we need ARUtilites to match the version you're on?
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
rem...@arutilities.com 02/09/11 7:39 PM
Hello everyone,
) [mailto:arsl...@arslist.org] On Behalf
Of Benedetto Cantatore
Sent: Monday, January 03, 2011 3:08 PM
To: arslist@ARSLIST.ORG
Subject: People Group Roles in Asset
** In version 7.x when relating people/groups to a CI, there are 6
roles that are selectable. I've gotten a request to add Hardware
In version 7.x when relating people/groups to a CI, there are 6 roles
that are selectable. I've gotten a request to add Hardware Support
and Backup Support as roles. This is to support server issues. I
suggested they merely put in both support groups that would support the
server with a role
I will be out 12/20/10 and return back on 12/27/10.
For Remedy issues, please submit a ticket and someone on the Remedy team
will address.
Regards,
arslist 12/19/10 20:05
___
UNSUBSCRIBE or access ARSlist Archives
Back when I was on version 7.0.3 ARS on a Linux/Oracle environment
that's how long it took. I'm on a windows platform now and still on
version 7.1 so can't say what's normal for the release you're on.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New
Like most, I'm frustrated with the inconsistencies that have been around since
version 7.0. Many are cosmetic and merely a matter of rearranging objects.
I'm on the bandwagon there, just fix it and make it work the same from form to
form.
I'm concerned with changing the values of the
Application Administration Console (under the Custom Configuration tab)
Expand Data Management Tool
Select Data Wizard Console
I think once you're there, you should be able to figure it out further.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New
I will be out 10/14/10 and return back on 10/26/10.
For Remedy issues, please submit a ticket and someone on the Remedy team
will address.
Regards,
arslist 10/14/10 17:14
Yes, the IT Service Management Suite Solution Pack (known internally to
BMC as blue pricing) includes the SRM
I convinced my boss that he would benefit from attending as well as I would.
So sell your boss on the idea of joining you in attending the conference.
Honestly, since he just acquired me I really felt this was a good way to
expose him to all the Remedy goodness out there. Hoping he won't get
ConnectionWrite (send()).]General network it seems to be having
trouble writing to the DB and from the error seems to be network
related. I'd check the connectivity from your application server to
your DB server.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Sam,
I highly recommend attending the RUG. I believe in a previous post
Doug Mueller (http://www.bmc.com/thought-leadership/doug-mueller.html)
mention there would be something for all levels.
In the previous RUGs I've attended, I've always learned something new
and more importantly, it
TMS:TAS:Save_000 is where the task is created with some basic data pushed in.
I recommend that you add another push action with the 'Push field if' set to
'InstanceId' = $InstanceId$ Then specify the fields you want to map.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3
Anne,
What version of the user tool are you using? I would frequently bounce
from server to server and every so often it would blank out my list,
which can be very annoying. I found signing on with multiple users that
don't have a profile triggered that problem. I'm currently on 7.1 patch
7
Although I enjoyed Joe's example and it is accurate... you might be looking for
a bit more info. This link should help:
http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library
Sections 2.1.2, 2.1.3 and 2.1.4 should help.
Refrigerators falling out of windows are always
(#default#VML);}w\:*
{behavior:url(#default#VML);}.shape
{behavior:url(#default#VML);}st1\:*{behavior:url(#default#ieooui) }Thanks Ben,
I got this link when I googled.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Friday
ARS 6.3 Patch 21
SLA 6.0 Hoping somene remembers the good ol' SLA 6 days :o)I have an
SLA where the Resolution time is 4 hours. If I resolve the ticket in 3
hours, The SLA status changes from In Progress to Met. If for any
reason I reopen the ticket no new SLA is attached. Is there a way to do
I occasionally get that effect. I'm not sure what action I take that
causes it. I merely close the client and start it up again and it
usually goes away. It hasn't been annoying enough for me to chase it
down. I suspect that it's a local workstation issue, probably driver
related.
Ben
The canned reports are a bit lacking. I usually take the OOB report and
modify it to suit me. So if you prefer Group Assignments to Incidents
to use 'Status-History.Assigned.' then extract this report from the
Reports form and modify it. You'll need Crystal Reports to modify.
Ben Cantatore
the report
requirement.Status_History_Assigned_TimeStatus_History_Assigned_UserThanks
Regards,Rambabu RudraSystem AdministratorFrom: Action Request System discussion
list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Tuesday, July 27, 2010 8:01 PM
To: arslist
The prior posts make great points. I'll add this bit of advice. When
developing the Operational Categorization, try to make sure when the tech is
submitting a ticket that the available choices are intuitive. The Operational
Categorizations also need to make sense when you're doing reporting.
Here's my favorite lawyer joke. ...
What's the difference between a lab rat and a lawyer?
There's some things even a lab rat won't do.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
marti...@jmu.edu 06/11/10 12:46 PM
Lawyers seem to
Marcelo,
I always dread these types of requests. I don't think any workflow is
dependent on reported source field but as a general practice I try to
avoid modifying ITSM objects as much as I can. I handle it by creating
a dummy field and hiding the original.
Ben Cantatore
Remedy Manager
Obviously, heavy testing on your part is going to be required. I'd
focus on reviewing active links, particularly any that may contain
macros.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
naveen...@gmail.com 06/04/10 6:50 AM
Hi
Last modified date is not a great date to work off as any changes to the
ticket will cause it to update.
If you want to go by when the ticket has been resolved/cancelled, if
you're using version 7.x and above, last resolved date would be a good
date to work off of. Otherwise, you'll need to
I'd recommend arutilities as well, however, if that isn't an option, you
can export the info to a def file. Use an editor to search/replace.
You'll have to be very careful in editing it.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
It's a bit of an undertaking. First off, you should make sure that your
hardware can handle the demands of the newer version or that you can
obtains beefier servers. Then you'll need a learning curve for both
yourself and your company to learn how tickets are handled in 7.6. Also
you're going
I found 500 megs to be a good size. I can usually capture what I'm looking for
within a 10-15 minute window.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
anne.ra...@its.nc.gov 04/21/10 12:29 PM
** I ask because I know
Since you noticed a pattern with the times, maybe it's worth running a
log file on escalations at 9 and 2 to see what shows up there as well.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
marc...@cpchem.com 04/08/10 5:20 PM
Thanks
Here's a quick stab at how I'd do it.
I'm not sure if you're trying to show this info in a report or in a
form, but basically you want to compare records in PBM:Known Error
against PBM:Known error Associations. Then search against Request ID02
where it does not match Known Error ID and Request
S I shouldn't have sent all that money? Darn... :(
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
cdonal...@slb.com 04/02/10 2:39 PM
** v\:* {behavior:url(#default#VML);}o\:* {behavior:url(#default#VML);}w\:*
Wow you're timing is good. I just finished writing this report. The
forms you want to report against are HPD:HelpDesk AuditLogSystem for
incident and CHG:ChangeRequest_AuditLogSystem fpr change. I used the
field Original Request ID to map to Request ID (not to be confused with
Infrastructure
Typically in the past these events were sponsored by BMC, are they no
longer doing their own RUG events? This is not a complaint merely
trying to understand if this RUG is a replacement or an addition. I
know that last year this RUG was created to fill the vacuum left by the
cancellation of
It might be an issue with your selection criteria. For the problematic
report, what is the selection criteria used?
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
ranji...@gmail.com 03/15/10 11:20 AM
** Dear Listers,
We need some
You can replicate the database on another server and use that strictly
for reporting. Your data will be behind, by how much depends on how you
replicate. Even if you do need up to the minute reports, you can at
least off load the user who don't need that.
Ben Cantatore
Remedy Manager
(914)
When I worked at Avon, we had placed a huge button on that empty
whitespace, and placed a jpeg of a model holding one of the Avon
products. Before we actually went live that was removed, which I
thought was a shame because it looked good and made sense for that
company. Still not sure what was
Having started at version 3 and working my way through all the versions,
it makes sense. I'm training an individual to be an admin and he gets a
bit frustrated at times. He'll ask me, Why did they do that? and I'll
just shrug and say, That's the way it is. Not to mention all the fun
little
Aaron,
Since you're on version 9, I'm not sure if this command is support, but
I think it should. Create a formula, and use something like this:
join ({?Groups}, , )
Replace {?Groups} with whatever you call your parameter.
Regarding the subreport, check your selection criteria. You
Back in 97, I sat down with the Remedy manual, read it cover to cover
and was a Remedy administrator. There were only two apps (I think);
Helpdesk and Asset. Today, I looking at all the manuals if you have the
whole ITSM suite, I no longer think that's possible. I'm curious, how
many folks
I looked at BMC Analytics about a year ago and I really wanted to get
that, however, all the points that Guillaume made are true. So while
Analytics is based on the BO engine, you don't have the freedom to do
reporting outside its scope. I think both vendors miss out by creating
that limitation.
Brian,
I ran into the same exact error. To correct, I had to create the path
it was looking for and probably copy over a few of the files as a
workaround. Sorry, I no longer recall what those files are and I'm at a
different company now. I was told that the next patch was going to
correct
Health IT
3 Odell Plaza
Yonkers, New York 10701
bso...@scholastic.com 02/26/09 11:54 AM
** Thanks. So did BMC say it was their error?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Thursday, February 26, 2009 11:27 AM
2.Crystal Reports 2008: The Complete Reference (Complete Reference
Series) by George Peck
Excellent book, covers beginners to advance topics. I'd almost say
with regards to Crystal, the only book you'll need. Also tek-tips.com
has an excellent crystal forum, between the two, you'll have a good
Remember the Tips and Tricks books they've handed out at past RUGs? I
found that particularly useful and the scope is not quite as daunting as
trying to cover the entire suite of products.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
As a user of BMC Software's Electronic Product Distribution (EPD) site,
you should be aware of a few upcoming changes that will enhance your use
of the site. Beginning Jan. 19, 2009, we are implementing the following
changes: My Favorite Downloads will be replaced by My Entitled
ProductsMy
Salma,
There was a similar thread about interview questions a couple of months
back, but there isn't a standard set of interview questions. If
you're interviewing, be prepared for questions across the board. The
responses given so far are some good examples of what you should be
prepared for,
Norm,
Perhaps you need to steal an idea from version 7 and make the worklogs
a parent-child relationship with the main form. This would accomodate
the individuals that need to get to specific information in the worklog
and ease up the burden on your database. If you can install version 7
on a
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore
Sent: Tuesday, November 25, 2008 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
**
Norm,
Perhaps you need to steal an idea from version 7 and make the worklogs
a
parent-child
I guess they were motivated when they found out it was Victoria Secret
models.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
[EMAIL PROTECTED] 11/17/08 1:19 PM
Quite simply your database isn't able to communicate with your app
server. So you need to check things like firewall settings to make sure
that the listner port is not blocked. Use ping, tnsping, traceroute,
netstat to figure out if network wise all is in place.
I had a situation simliar to
Wouldn't flashboards be a better solution for this?
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
[EMAIL PROTECTED] 11/11/08 2:29 PM
I have been requested to write a report that can be displayed in real
time on
a monitoring screen. I
Just because more people aren't complaining doesn't mean its not true.
I'm somehow on their list and getting their emails even though I didn't
request it. I suspect they're probably a legitimate group, however, the
way they went about gathering members is what people are having an issue
with.
a
name with a face, as you can do with the website in mention.
Thanks,
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore
Sent: Tuesday, October 21, 2008 6:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Elite
Brien,
I'm not sure if I understand what you're trying to do exactly. First
off, before you shut down on the idea of displaying the data on the
form, what exactly is the desired output? Give examples of the data in
the two separate form, and then explain how you want to ideally display
it. I
speaking.
Thanks for any help!
Brien
On Wed, Sep 3, 2008 at 10:30 AM, Benedetto Cantatore
[EMAIL PROTECTED] wrote:
** Brien,
I'm not sure if I understand what you're trying to do exactly. First
off, before you shut down on the idea of displaying the data on the
form, what exactly
, Sep 3, 2008 at 12:56 PM, Benedetto Cantatore
[EMAIL PROTECTED] wrote:
** Brien,
I may not have a good handle on what you're asking, but I think the
solution is as simple as creating a join form. Then do your report off
of that form. The basic reporting has no ability to create joins
it will be for the customers and
partners.
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
Benedetto
Cantatore
Sent: Fri 08/29/08 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: FYI: BMC UserWorld Miami is being rescheduled
I'm annoyed
I'm annoyed as everyone else is, but I think its unfair to direct any
blame towards BMC. I suspect the hotel screwed them over and now
they'll need to scramble and come up with an alternate plan. It does
suck, I hope they manage to keep it scheduled in the same time frame.
Ben Cantatore
Remedy
Brandi,
I think maybe your problem is a timing issue. Try putting the first
line of the formula as whileprintingrecords; Then using the field tree
select the group or summary fields and do whatever math you need to do.
So it should look something like this:
whileprintingrecords;
I would suggest whichever post caused the most discussion. I think my favorite
thread was about interview questions to ask a Remedy developer.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
[EMAIL PROTECTED] 08/05/08 12:20 PM
**
**
In NY, I'd recommend 60k, maybe 70 if you can demostrate a really good understanding what it takes to admin/develop in Remedy.
Ben CantatoreRemedy Manager(914) 457-6209
Emerging Health IT3 Odell PlazaYonkers, New York 10701 [EMAIL PROTECTED] 08/06/08 12:17 PM
**
Can I turn the
**
He did say entry level right?
Ben CantatoreRemedy Manager(914) 457-6209
Emerging Health IT3 Odell PlazaYonkers, New York 10701 [EMAIL PROTECTED] 08/06/08 2:46 PM
**
60k in New York? That sounds extremely low to me
.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader
Check in Tools\Options under the advance tab and see if the report
server is correctly listed there with the right TCP port and if ODBC Use
Underscores is check (if required).
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
[EMAIL
I'm not aware of anyway to stop Remedy from overriding the selection
criteria, I do have a trick that might work if you not reporting against
a huge table of data. What you can do is create a formula within the
report that equates to true/false. Then use this formula to suppress
the records you
In my current setup I don't have a Crystal server, so I'm not sure if
this would work for you... but I'd try editing the ODBC driver on the
Crystal server (should be a system and not a user ODBC) and modify it to
contain, server, valid id/password. Despite that it may still prompt,
but its worth
Elinore,
You've gotten some good response which is that Impact + Urgency = Priority.
Here's some examples that I cut/pasted from a presentation I have that shows
possible definations for the different values. The example below is geared
towards incidents.
Impact
Impact Definition
I had a similiar issue although it wasn't quite as bad as yours and I
found two things that helped to clear up the problem. One, like Axton,
I had a lot of bouncebacks and bad email addresses. Cleaning up the bad
email address help to lessen the frequency of the problem. Patching is
what
Yes, but it may be fixed in a later patch. I'm currently on 6.3
system so I can't check, but I remember some users pointed that out to
me when we were on that version/patch. I recommend searching BMC's
website for a related bug or better still through the release notes for
the latest patch to
**
Thank you! Say Hello to NYC for me it's been sometime since I've been
in the Big Apple.
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Benedetto Cantatore [EMAIL PROTECTED]
Sent by: Action Request System discussion list
John, actually I was able to do reporting with version 11. I think
Kathy that the issue might possibly be due with the ODBC driver. When I
had a similar problem, I'm pretty sure it was because I had a user
embedded in my ODBC. Try clearing out any such information, or if that
doesn't work, try
Actually they do have a flying car... but we'll probably see version 8
before we see that in production.
www.moller.com
http://www.xconomy.com/2008/05/08/from-the-runway-to-the-road-terrafugia-redefines-the-flying-car-make-that-drivable-airplane/
Ben Cantatore
Remedy Manager
(914) 457-6209
I've seen weirdness with some other applications as well when on the 2nd
display. I think if the application works, great, but if it doesn't
then you need to just move it back to primary. Personally, most
applications work well enough that I don't think its that big a
problem.
Ben
John,
I can appreciate that, I was going nuts with my crystal reports because
it kept unexpectedly crashing till I figured out it was the fact it was
on the 2nd display.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
[EMAIL PROTECTED]
Off the top of my head, I think that you do a direct sql that would
return the same results that the table would and then do a set field
command using the value of lastcount. I think that would give you a
number and you can build workflow to check if the value is greater than
0.
Ben Cantatore
I'm getting ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARF.CAI when trying to submit request through the requestor
console.
Searching through old posts I see that for others the problem was a
missing libcaieventcmd.so
I'm looking for this file, can someone tell me where I can
Of Benedetto
Cantatore
Sent: Thursday, May 29, 2008 8:47 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARF.CAI
** I'm getting ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARF.CAI when trying to submit request through the requestor
console
of the above is the case, then in
all likelihood, the ar.conf file is not referencing the dll that
provides this plug-in function.
Axton Grams
On Thu, May 29, 2008 at 10:56 AM, Benedetto Cantatore
[EMAIL PROTECTED] wrote:
**
I'd like to say yes, but its been awhile since I've done the
installation
Jase,
I think I had a similar problem like yours long ago, my memory is a bit
hazy. I think what the problem ended up being was specific records
missing a history. So when you attempted to report on those incidents,
it choked. I recommend that you run the search in the usertool, and
then
I would recommend enabling your server stats. There's a floating write
token denied field that you can watch among others.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
[EMAIL PROTECTED] 05/09/08 9:11 AM
Hi All TGIF,
Is there any
Pintu,
Brie is SLM and Malloc is an out of memory condition. I see from your
log that you're on patch 2. I think patching to a later version might
work wonders for you. At my last company on a Linux server we had
issues with patch 1 2, 3 was still problematic but the most stable.
Patch 4
Here's some examples where you have different owners
Helpdesk are incident owners for all helpdesk related problems
NCC/NOC would be the owner for infrastructure issues (yes, I know some
companies combine the helpdesk/NCC into a service desk)
In a global environment the local helpdesks
OS
access, there is a way to get the access now...:)
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Benedetto Cantatore
Sent: Monday, April 28, 2008 8:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Administrative Access
** Kathy,
I feel your pain, I
Kathy,
I feel your pain, I used to be in a situation where the SA had the dev server
on serious lockdown. I understand production, but I have trouble with control
freaks doing this to dev. Every single time I needed to restart, pull logs, or
gasp apply a patch, I had to go through the SAs.
Actually I happen to be in the middle of preparing a power point
presentation to upper management. The power point will go hand in hand
with a demo. I plan on explaining OOTB workflow, roles, and new terms.
As I introduce the new concepts, I'll point out the benefits. I think
the biggest key
You really don't want to be bleeding edge unless you're like me and
didn't have a choice. I tried implementing 7.0 back in Oct 2006 and we
were fighting the bugs along with our inexperience with a vastly
different product. So unless you enjoy pain, I'd recommend upgrading to
a stable version.
EngineerLeader
Communications, Inc.http://www.5pointleader.comhttp://www.lcibest.comBest
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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Benedetto Cantatore
Sent
Mary,
I sent you an email off list with some information that you may find helpful,
check your spam folder in case its in there.
[EMAIL PROTECTED] 04/16/08 10:28 AM
** v\:* {behavior:url(#default#VML);}o\:* {behavior:url(#default#VML);}w\:*
{behavior:url(#default#VML);}.shape
Ok I had a weird one like that myself and server was set to a specific
TCP port. So in tools\options Advance tab in the Report section; I had
to specifically reference the server and the TCP port. That fixed the
problem I was having, perhaps that applies to you as well.
Ben
[EMAIL
. Good
catch, Ben.
Rick
On Mon, Mar 31, 2008 at 9:37 AM, Benedetto Cantatore
[EMAIL PROTECTED] wrote:
** The only issue I ever saw, was running Crystal reports... and
those
issues were limited to inidividual users. Mostly it works just
fine.
[EMAIL PROTECTED] 03/31/08 12:26 PM
Hi
My previous job, I was on a SUSE Linux system, ARServer patch 4 was causing our
server to crash every other day. I had to roll back to patch 3. I recommend
you either roll back or patch to 5/6.
[EMAIL PROTECTED] 04/07/08 3:36 PM
** Hi people,
I'm in troubles with environment
The only issue I ever saw, was running Crystal reports... and those
issues were limited to inidividual users. Mostly it works just fine.
[EMAIL PROTECTED] 03/31/08 12:26 PM
Hi All,
I am trying to access my 6.3 server using my 7.1 AR user client(Not
Admin).We are having our helpdesk in 6.3
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