Test Email...

2019-09-18 Thread Joe DeSouza via ARSList
Test after being re-added.. Cheers Joe D'Souza-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: Web services

2013-07-23 Thread Joe DeSouza
I think you meant soapUI. That's one good tool which is my current personal choice too - although SoapSonar works just as well. Personally, I prefer soapUI for the more simpler interface. You could also used ActionalDiagonistics which I hear is good from one of my BizTalk colleagues. That

Re: ARSList Award Voting Time

2013-07-23 Thread Joe DeSouza
Do it people! Help this tradition stay alive! I know the choices are pretty difficult but you ought to have your favorites from there given your interactions with them over the year(s)!! Joe From: LJ LongWing lj.longw...@gmail.com To: arslist@ARSLIST.ORG

Re: 'Sweetest comeback': Twinkies to hit shelves July 15

2013-06-24 Thread Joe DeSouza
Probably Doug Mueller is not :) I wonder if he would be wearing a helmet this time to the WRUG :) Joe From: Mike Tomasiewicz (ConAgra Foods) mike.tomasiew...@conagrafoods.com To: arslist@ARSLIST.ORG Sent: Monday, June 24, 2013 9:50 AM Subject: Re: 'Sweetest

[no subject]

2013-06-17 Thread Joe DeSouza
Are you sure that is the correct WSDL URI? I tried to load on my soapUI client and I got Error loading [https://abcabc/wsdl]: java.lang.Exception: Failed to load url; https://abcabc/wsdl, 0 Looks like a bad URI to me. Or is it something that is hosted internally in your network? If this is

Re: Webservice issue

2013-06-14 Thread Joe DeSouza
Jey, Your envelope must have somehow got corrupted in your filter. Try either editing the envelope directly using NotePad++ after taking and XML definition, or recreate the filter, after deleting it and see if the problem goes away. Joe From: Anantha

Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement

2013-04-03 Thread Joe DeSouza
The only place around New Jersey that I can think of that has a fairly city like infrastructure and yet is not too crowded is Atlantic City - which has a large number of hotels at affordable rates and yet quite luxurious. Can't think of any other location in New Jersey that might be of special

Re: WWRUG13: BMC going Private changes Venue of Annual Conference

2013-04-01 Thread Joe DeSouza
It is indeed April 1st :) Joe From: Hendershot,Bruce D. hende...@airproducts.com To: arslist@ARSLIST.ORG Sent: Monday, April 1, 2013 8:55 AM Subject: Re: WWRUG13: BMC going Private changes Venue of Annual Conference ** Is it April already!?!   From:Action

Re: Unuser fields in the Incident

2013-03-30 Thread Joe DeSouza
** Mark,Even if lets say these temp fields are not 'currently' used by BMC Software, they may have created them inpreparationto use it in a forthcoming patch or release. I would not use them. They may have even created them in collaboration with third partysoftwarethat they endorse to use with

Re: Great...ANOTHER BUG

2013-03-30 Thread Joe DeSouza
What patch are you on? I remember this error. Its patch 1 and 2 of ARS 7.6.04 that this error manifested. I think it was resolved in patch 03. Joe From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 27, 2013

Re: Great...ANOTHER BUG

2013-03-30 Thread Joe DeSouza
Yes that was the workaround on those earlier patches.. I had gotten around it the exact same way.. Joe From: Steve Kallestad st...@tabtonic.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 27, 2013 2:52 PM Subject: Re: Great...ANOTHER BUG ** You can

Re: Twinkies @ the RUG!

2012-10-18 Thread Joe DeSouza
They have sashimi sushi for dinner!! Yay!! And oysters too!! -- On Thu, Oct 18, 2012 2:30 PM PDT Sanford, Claire wrote: LJ hid some and flung them at Misi during mid morning session! The twinkies were a flying! From:

XML expertise required...

2012-06-07 Thread Joe DeSouza
If I try to validate this XML using a XML validation tool (Notepad++'s XML Tools plugin), I get the following error... XML parsing error at line 51: Extra content at the end of document. Would someone with some time on hand give this a look and let me know what might be wrong? I will

JOB: Remedy QA Job

2012-06-04 Thread Joe DeSouza
  NYCHHC (New York City Health and Hospitals Corporation) is my current customer I am contracting with. I have been asked to post this requirement by our project director... If you or anyone you know have past experience with testing AR System based applications and is still working in the

Re: OT: Pre-RUG social evening(s) - anyone interested???

2011-09-17 Thread Joe DeSouza
A friend of mine is driving me to the Georgetown area at the moment. If anyone#39;s in that area and wanna hang out or a drink buzz me at 732-331-5004. Some of you who had responded to this thread, I have your contacts. Let#39;s yet getting together tomorrow? Im open to any place. I#39;ll have

Re: ar.cfg setting for custom MS SQL port?

2011-03-31 Thread Joe DeSouza
Honestly I'm stumped too but I'll sport a guess.. The character colon ( : ) on most systems for the most part is a universally accepted separator between server name and port whenever server names and ports ought to get addressed together.. I would try that and see if it works.. server

Re: Managing arsystem via cellphones

2011-03-22 Thread Joe DeSouza
D, You haven't stated what versions of what you are on.. If you use ITSM, when you move to ITSM 7.6.04 (the most current version) this will not work on most apple mobile products, (iPhones, iPads, iPods) some windows mobile devices, that are preloaded with browsers that are not compatible

Re: ARInside 3.0.2 released

2011-03-17 Thread Joe DeSouza
Axton, Maybe a dumb question.. Would it work for ARS 7.6.04 given that there have been some significant changes in the meta data tables structures? Joe From: Murnane, Phil pmurn...@windwardits.com To: arslist@ARSLIST.ORG Sent: Thu, March 17, 2011 4:44:32 AM

Re: is it possible to get attachments from a vendor form..........

2011-03-02 Thread Joe DeSouza
Appreciate the explanation.. Joe From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Sent: Wed, March 2, 2011 12:42:38 AM Subject: Re: is it possible to get attachments from a vendor form.. Hi, The Vendor-form/ARDBC-functionality does not care

Re: trying to query ARRemedy 6.3 data from ARserver 7.5.....help me with any ideas

2011-03-02 Thread Joe DeSouza
want some information regarding whether I can get the chg ticket information like related tasks and attachments to ARSystem 7.5. Thanks for replies I do have around 85,370 records But I switched to use the vendor form hope this works. Joe DeSouza wrote:   How many records do you have

Re: trying to query ARRemedy 6.3 data from ARserver 7.5.....help me with any ideas

2011-03-01 Thread Joe DeSouza
How many records do you have in that form? What is the query you are using to query the data in that form? Are the columns used in the criteria of that query indexed in the source data? Joe   From: gok's gmedise...@yahoo.com To: arslist@ARSLIST.ORG Sent: Mon,

Re: is it possible to get attachments from a vendor form..........

2011-03-01 Thread Joe DeSouza
My bad... I did mean compression but wrote encryption.. Thanks for the correction.. So if you have a foreign table that contains a blob field that stores attachment, can you use a AR Vendor form to retrieve that attachment which has been compressed using a non Remedy compression method? How

Re: Huge queries hogging up the database

2011-02-28 Thread Joe DeSouza
Looks like this may be a customized piece of workflow that is running this query to search for record sets where the Assignee Group field contains values ranging from SYS_B_01 to SYS_B_66. And what are all those colons doing there? Is this a query you have written in a search menu or a

Re: tab recovery on helpdesk form

2011-02-28 Thread Joe DeSouza
You do not delete if something is not required.. That is an extremely bad development practice in Remedy. You hide ot remove from view. Once a field is deleted, it alters the table. I understand that a tab is not quite a data field on a table, but it works much the same way as if it were a

Re: is it possible to get attachments from a vendor form..........

2011-02-28 Thread Joe DeSouza
Wouldn't the proprietary encryption that Remedy uses for its attachment create a problem to read attachments stored by some other application in a foreign table in a BLOB? Or is the Vendor form functionality smart enough to know that since its not a ARS attachment to use the regular database

Re: workflow objects hiding in Developer Studio

2011-02-14 Thread Joe DeSouza
Have you queried the database? Do you see them all there? I#39;ve very briefly worked with ARS 7.6.03 before upgrading it to 7.6.04 in a dev environment and have not seen issues like that. Have you tried SQL logging at the time of listing the filters? Also make sure your JVM memory settings

OT: Re: Anyone has made use of this web based survey engine?

2010-09-29 Thread Joe DeSouza
, did you see any of those features? I’ll keep looking as well.   TaufChowdhury |ForestLaboratories, Inc. Analyst, Service Management Mobile:646.483.2779   From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza

OT: Anyone has made use of this web based survey engine?

2010-09-28 Thread Joe DeSouza
http://www.esurveyspro.com I just came across it after I filled up a frequent traveler survey. It looks like they have a free edition too but appears like they might display advertisements etc on the free version.. Joe

OT:Re: Anyone has made use of this web based survey engine?

2010-09-28 Thread Joe DeSouza
    From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, September 28, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: OT: Anyone has made use of this web based survey engine?   ** http://www.esurveyspro.com/   I just came across

Re: Online vs. Instructor Led On Site Training (UNCLASSIFIED)

2010-09-01 Thread Joe DeSouza
Thanks for yoru views.. Anyone has any ideas of any classroom event or an online class available for SRM due to start soon??? Joe From: Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC christopher.micha...@us.army.mil To: arslist@ARSLIST.ORG Sent: Wed,

Re: Set Attachment Field to Hidden by workflow

2010-08-23 Thread Joe DeSouza
Dan, Since attachment pools take a lot of real estate on a form, in the aesthetics view point, I tend to keep them in a separate tab or page, and you can hide and show this tab on whatever conditions you want then.. However you are interested in specifically hiding a attachment field within a

Re: Cross verify direct access syntax for MT 7.5

2010-08-20 Thread Joe DeSouza
Subject: Re: Cross verify direct access syntax for MT 7.5 ** Yes Joe, that certainly looks good, are you having problems?   From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, August 19, 2010 5:16 PM To: arslist@ARSLIST.ORG

Re: Cross verify direct access syntax for MT 7.5

2010-08-20 Thread Joe DeSouza
is ok only concern is that you need to provide the username passsword. For the direct access, the URL would be -- http://MidTierServerName/arsys/forms/ARServerName/FormNameusername=userpwd=password     Regards, Mahendra Mahalkar On Fri, Aug 20, 2010 at 4:45 AM, Joe DeSouza

Cross verify direct access syntax for MT 7.5

2010-08-19 Thread Joe DeSouza
I just want to verify that I could use this to call a form in direct access in ARS / MT 7.5 ... http://MidTierServerName/arsys/forms/ARServerName/FormName   Joe ___ UNSUBSCRIBE or access ARSlist Archives at

Re: arcache

2010-08-12 Thread Joe DeSouza
Isn't it -x for servername?? Joe From: Atul Vohra a...@protechsoftwareinc.com To: arslist@ARSLIST.ORG Sent: Wed, August 11, 2010 4:25:21 PM Subject: arcache Hi, Pre 7.x, I was able to use the following arcache command to create remedy admin account (aka

Re: User Tool On Win 7 64 Bit

2010-08-12 Thread Joe DeSouza
You are welcome.. Joe From: Susan Palmer suzanpal...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, August 11, 2010 10:51:45 AM Subject: Re: User Tool On Win 7 64 Bit ** This is very good news Joe.  Thanks, Susan On Wed, Aug 11, 2010 at 9:34 AM, Joe DeSouza

Re: Instance ID (179) duplicated

2010-08-12 Thread Joe DeSouza
I thought they had fixed the Copy To New bug on field 179.. They haven't? Joe From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, August 12, 2010 10:58:37 AM Subject: Re: Instance ID (179) duplicated ** If a user does a copy to new, it will

Re: How do I know user number?

2010-08-12 Thread Joe DeSouza
I don't think there is a way to check that really, unless you build a form, where every time a user logs with CLIENT_TYPE = 9, add to a counter stored at a form, and every time there is an application exit, this number is subtracted.. Closing the window would be the only way this update might

Re: User Tool On Win 7 64 Bit

2010-08-11 Thread Joe DeSouza
Crystal Reports from the user tool?  Do you ever access mid-tier from your 64 bit PC?  How about running Crystal Reports from there? Thanks, Susan   On Tue, Aug 10, 2010 at 7:30 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Susan, I have been using 7.5 Patch 3, then upgraded to Patch 4

Re: RKIM 7.2 Kills Tomcat Service

2010-08-10 Thread Joe DeSouza
When you are performing the advanced search and the application crashes, the crash should get reported to tomcat logs. There must be at least 1 file that has not been moved to the commons location that needs to be there.. If that is the problem, tomcat logs will report the class that caused

Re: USER_CACHE and BADPWD

2010-08-10 Thread Joe DeSouza
I believe these would be used only when you turn on password rules in ARS.. Joe From: Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, August 10, 2010 9:01:33 AM Subject: USER_CACHE and BADPWD ** ARS 6.3 p24 There are two columns in the

Re: USER_CACHE and BADPWD

2010-08-10 Thread Joe DeSouza
Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, August 10, 2010 10:17:53 AM Subject: Re: USER_CACHE and BADPWD ** Is that a feature in 6.3? I know it exists in 7.5. On Tue, Aug 10, 2010 at 10:15 AM, Joe DeSouza joe_rem...@yahoo.com wrote: ** I believe these would be used only when

Re: Can OOTB AM module handle refunds (i.e. negative Unit Prices)?

2010-08-10 Thread Joe DeSouza
I do not see why it should not be able to handle 'free services' where the price is 0. How would you have a negative price/cost for something? Its like 'Here's my goods and I owe you a few dollars for buying them for me.' Doesn't make sense.  The one exception I can think is waste management

Re: Macro creation in User tool 7.1

2010-08-10 Thread Joe DeSouza
Open the form you want the macro to run on (from).. Tools == Record macro.. Joe From: remedy lee haeyoon@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, August 10, 2010 11:44:05 AM Subject: Macro creation in User tool 7.1 Hi, I can't seem to find an answer

Re: User Tool On Win 7 64 Bit

2010-08-10 Thread Joe DeSouza
Susan, I have been using 7.5 Patch 3, then upgraded to Patch 4 and now Patch 6 on Windows 7, and apart from some of the known issues, I have had no problems with using it on Windows 7. I had never had to use Windows Vista so not sure if the new security model that Windows 7 uses is something

Re: Strange behavior when checking the value of a text column on a table field, ARS 7.5

2010-08-09 Thread Joe DeSouza
Matt, Is your drop down field set to 'Custom' or 'Linear' values? There must be a bug with 'Custom'? I know it works good with the default 'Linear'.. I am not sure if I used 'Custom' since I have started using the dev studio.. Joe From: LJ LongWing

Re: Windows 7 and WUT

2010-08-09 Thread Joe DeSouza
Carin, I use Windows 7 either wirelessly or using the Ethernet cable and have even used it over VPN etc. Never got that error. They have got to have left an open user connection to the AR System from somewhere else.. Joe From: Carin Grobler

Re: ARS 7.5 Ambiguous column name 'C1'

2010-08-09 Thread Joe DeSouza
Stephen, I would check the ownership of the tables and its objects.. maybe it has lost the dbo role and assumed the role aradmin? This change of roles often happens on MS-SQL under certain circumstances after a DB restore from a backup.. Cheers Joe From:

Re: EXTERNAL Keyword

2010-08-06 Thread Joe DeSouza
EXTERNAL() does give a lot of flexibility on Run If conditions wherever it can be used to build that condition dynamically.. However from your syntax below, it may not work.. It is picky about you putting the single and double quites wherever applicable. Joe

Re: Importing files with Data Import Tool

2010-08-05 Thread Joe DeSouza
If I remember right, it was important to have a path relative to where the actual ARX-file is. Preferably located in sub-directories underneath the ARX file. You mean the path of the attachment file, and not the ARX-file.. Joe From: Misi Mladoniczky

Re: Importing files with Data Import Tool

2010-08-05 Thread Joe DeSouza
is and copied all the needed attachments into this directory. Import works great without any problems. Thanks!!! Dan On Thu, Aug 5, 2010 at 5:00 PM, Joe DeSouza joe_rem...@yahoo.com wrote: **   If I remember right, it was important to have a path relative to where the actual ARX-file

Re: Mask information

2010-08-03 Thread Joe DeSouza
Out of curiosity, what level of encryption does the ENCRYPT() function use. Is that documented anywhere? Joe From: Mueller, Doug doug_muel...@bmc.com To: arslist@ARSLIST.ORG Sent: Mon, August 2, 2010 2:09:08 PM Subject: Re: Mask information What you describe

Re: 7.5 Install log files

2010-08-02 Thread Joe DeSouza
Wirasat, There *used* to be a log viewer utility designed specifically for that... Not sure if it is still around.. If it is not if you are on UNIX or Linux you could always 'view by thread' or 'view by user' by viewing the text output using more in conjunction with grep.. If you want to see

Re: Controlling field lists when editing Filters

2010-08-02 Thread Joe DeSouza
Strauss, The list has a smart search.. When it opens yes I agree it opens the whole list, but if you type the first few characters of the field name in the Filtering Options, you will see a short list that begins with that name or perhaps only that field.. Once you get used to that I bet you

Re: ARERR 371

2010-08-02 Thread Joe DeSouza
Not through the application interface. Changing it any other way *MAY* violate license agreements.. Technically you could do it with a Direct SQL using the application interface, but I am not 100% sure if doing so you would be in violation of the license agreement. You would need to read that

Re: MSSQL Virtualization?

2010-07-30 Thread Joe DeSouza
If I recall right, its the startup of the AR System that can take forever.. Joe From: Drew Shuller drew.shul...@gmail.com To: arslist@ARSLIST.ORG Sent: Fri, July 30, 2010 12:59:02 PM Subject: MSSQL Virtualization? Hello all, While helping use architect a new

Re: User can't open Home Page

2010-07-29 Thread Joe DeSouza
Do the usual.. Clear the arf and arv files from the users home folder while the user is not logged on If it still doesn't work, turn on client side workflow logging. It MAY reveal something.. Joe   From: Martin, Dwayne - martinrd marti...@jmu.edu To:

Re: problems displaying Search Bar on the web...

2010-07-29 Thread Joe DeSouza
Have you refreshed the Mid-Tier cache after making those necessary changes? Joe From: Rick Phillips r...@netfirst.com To: arslist@ARSLIST.ORG Sent: Wed, July 28, 2010 10:28:43 PM Subject: problems displaying Search Bar on the web... ARS 7.5 p5 (201005111542)

Re: User can't open Home Page, SOLVED, but why?

2010-07-29 Thread Joe DeSouza
Corruption in cache could be a reason.. Joe From: Martin, Dwayne - martinrd marti...@jmu.edu To: arslist@ARSLIST.ORG Sent: Thu, July 29, 2010 10:16:20 AM Subject: Re: User can't open Home Page, SOLVED, but why? Thanks, Mahendra, Rogerio and Ram. Deleting the

Re: Moving/copying data from one server to another...

2010-07-28 Thread Joe DeSouza
Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, July 27, 2010 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Moving/copying data from one server to another... ** -- Coping

Re: Strange behavior in Remedy 5

2010-07-27 Thread Joe DeSouza
Its only after version 6.3 I think that the import of definitions to replace a form preserves data. Prior to that it deletes the form and data and creates a new form. Joe From: tristan.rop...@t-online.de tristan.rop...@t-online.de To: arslist@ARSLIST.ORG

Re: tablefield button artifacts on browser...

2010-07-27 Thread Joe DeSouza
: easily fixed. rp ---Original Message--- From: Joe DeSouza joe_rem...@yahoo.com To: arslist@ARSLIST.ORG Subject: Re: tablefield button artifacts on browser... Sent: Jul 26 '10 11:56 ** Rick, I have worked on similar configurations.. I have been successfully able to remove the button

Re: Strange behavior in Remedy 5

2010-07-27 Thread Joe DeSouza
Misi, Thank you for the correction.. 6.0 it was.. Joe From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Sent: Tue, July 27, 2010 11:31:51 AM Subject: Re: Strange behavior in Remedy 5 Hi, It was in 6.0 that the ARImport-functionality was changed.

Re: Moving/copying data from one server to another...

2010-07-27 Thread Joe DeSouza
Richard, What is the purpose of copying this data? Depending on that your tools and hence the method would vary.. DSO is for copying data to 'follow the sun' to ensure business continuity irrespective of the time locally in case you have global operations. DB / system Replication is another

Re: Moving/copying data from one server to another...

2010-07-27 Thread Joe DeSouza
database, etc. – hence it seemed like Migrator would be the way to go….but that’s a guess– hence asking on the list…..     From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, July 27, 2010 3:45 PM To: arslist@ARSLIST.ORG Subject

Re: Moving/copying data from one server to another...

2010-07-27 Thread Joe DeSouza
to date J…..so it’s not necessarily just for follow the sun J   From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, July 27, 2010 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Moving/copying data from one server to another

Re: Moving/copying data from one server to another...

2010-07-27 Thread Joe DeSouza
database, etc. – hence it seemed like Migrator would be the way to go….but that’s a guess – hence asking on the list…..     From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, July 27, 2010 3:45 PM To: arslist@ARSLIST.ORG Subject: Re

Re: Has your company converted from custom to off-the-shelf BMC apps?

2010-07-26 Thread Joe DeSouza
Sandy, In a case like yours, it all boils down to whether or not you have a good business case for the change. You say your home grown apps are finely tuned to your business needs. Would your business justification for a change to the OTB apps outweigh your home grown apps and the risks

Re: How to make field values system-generated in Remedy 7.5

2010-07-26 Thread Joe DeSouza
Kali, I second LJ's opinion. Been working with the AR System in the capacity of a developer and consultant more than a decade and never knew System to be a choice to choose from. It is hard-coded only with core fields as LJ pointed out.. The only selectable values at the time of creating a

Re: tablefield button artifacts on browser...

2010-07-26 Thread Joe DeSouza
Rick, I have worked on similar configurations.. I have been successfully able to remove the button by having a null string in the Labels section of these buttons on the Dev Studio.. Have you by any chance got a space in there instead of setting those labels to NULL?? Joe

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

2010-07-23 Thread Joe DeSouza
For now you could do it perhaps with a window open action and open window mapping.. It might be a pain in the rear to do it, but doable.. Joe From: Easter, David david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Fri, July 23, 2010 10:21:39 AM Subject: Re:

Re: AW: Disable Red X

2010-07-22 Thread Joe DeSouza
an event to the parent form. - On the parent form, I'm catching the event and open the dialog again.   Similar to the approach you mentioned below.   Cheers, Tobias Von: Joe DeSouza [mailto:joe_rem...@yahoo.com] Gesendet: Mittwoch, 21. Juli 2010 16:15 Betreff: Re

Re: Restriction ofAttachment size

2010-07-22 Thread Joe DeSouza
I'm so tempted to say read the *%...@#! manuals on this one.. just kidding.. Check the properties of the Attachment field.. Joe From: Saranya A Prabhakaran saran...@virtusa.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 1:05:53 AM Subject: Restriction

Re: Accessible fields

2010-07-22 Thread Joe DeSouza
From: Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 8:32:53 AM Subject: Re: Accessible fields ** Hi Joe, Yes, this field has entry mode as 'Display Only'  (not required) and the data type is Character. Cheers, Mauro 2010/7/21 Joe

Re: Attachment works in WUT but not in Web Client

2010-07-22 Thread Joe DeSouza
: Attachment works in WUT but not in Web Client ** Joe, I remember having a discussion on the list about that and Mid Tier….I use it in my web implementation and it works just fine.   From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent

Re: ARS Install windows 2008 Server, SQL 2008 DB install

2010-07-22 Thread Joe DeSouza
What version of the ARS? :-) This might be important to know as sometimes on a version of ARS that is not compatible with a higher DB version, you need to run the sp_dbcmptlevel stored proceedure to bring down the compatibility level of the database in order for ARS to work.. Joe

Re: MS Security Patch and Windows 2008 x64 LDAP Issue

2010-07-22 Thread Joe DeSouza
This is definitely good to know.. Thanks for sharing this so we can be better prepared before patching the servers with the new security fixes.. Joe From: Ken LaPierre klapie...@sc.rr.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 10:29:34 AM Subject:

Re: SRM issue

2010-07-22 Thread Joe DeSouza
Many problems are because of no system assignments so it fails at the time it tries to find an automatic assignment to create the INC or in your case INC or WO.. Joe From: Prasanth Prabhakaran (UST, IND) prasanth.prabhaka...@ust-global.com To:

Re: Accessible fields

2010-07-22 Thread Joe DeSouza
, Display only fields are sent with ARGetListFields.  Else how would the user tool, admin tool, even ARS itself work? Ben   From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: July-22-10 16:50 To: arslist@ARSLIST.ORG Subject: Re: Accessible

Re: Disable Red X

2010-07-21 Thread Joe DeSouza
Tobias, I'm afraid it is what it is. I had even tried creating a AL with an error message that should pop up on window close if a flag is not set which is set only when you use the custom Close button that is created on the form, but that doesn't work on the Mid-Tier either.. I haven't

Re: Accessible fields

2010-07-21 Thread Joe DeSouza
Mauro, Display Only field?? Or is the field set to Required or Optional?? Joe From: Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 12:15:37 PM Subject: Re: Accessible fields ** Hi all, Even if the field permission

Re: What do you call Remedy-on-the-web?

2010-07-21 Thread Joe DeSouza
Thin Client, MT :-) Joe From: LJ LongWing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 2:31:58 PM Subject: Re: What do you call Remedy-on-the-web? ** LOL….I’ve even been known to use multiple in the same post J   From:Action Request

The future of Identifying Client Types...

2010-07-21 Thread Joe DeSouza
This perhaps is a question for the types of Doug Mueller or David Easter... Is there any direction towards identifying the end client types to not just a generalization like wireless but go a step further and identifying if its a Blackberry or a iPhone or Nokia (I think Nokai smart phones and

Re: Self-Join

2010-07-21 Thread Joe DeSouza
Drew, Running a distinct query would be the fastest way of retrieving that data and create an csv file from that result or a view form that you can report out to a arx file.. Reload that data after that. So you do not end up with duplicates, try and identify what may cause a record to be

NEWS: ARS 7.5 Patch 6 just released..

2010-07-21 Thread Joe DeSouza
They have pulled out patch 5 and replaced it with patch 6. I just begun downloading it.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Dev Studio Install: Can I do this on a PC with Admin v7.0.x; can two java versions be installed?

2010-07-21 Thread Joe DeSouza
Web Service component in the admin tool was the only component that required java. The admin tool would install without it with warnings - which is why it might have gone unnoticed by some of you.. After those warnings, the Admin tool would be almost fully functional except for the web service

Re: Attachment works in WUT but not in Web Client

2010-07-21 Thread Joe DeSouza
Christine, If you are using the active link action perform-action-add-attachment, it is not compatible in the mid-tier. Refer to the work-flow guide where the compatibility of all such actions is listed on a matrix and this action is good only for the user tool. Might (hopefully) work with

Re: Performance issues with BMC AR Server 7.1

2010-07-20 Thread Joe DeSouza
That depends on what really that Active Link does. What does it do? And what is the requirement around which you have built that AL? Joe From: Princy princy.0...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, July 20, 2010 6:22:17 AM Subject: Re: Performance

Re: Schrödinger's Active Links on the Mid Ti er

2010-07-20 Thread Joe DeSouza
Just curious but is the ARS Server at the same version and patch level? Joe From: Pierson, Shawn shawn.pier...@sug.com To: arslist@ARSLIST.ORG Sent: Tue, July 20, 2010 9:00:07 AM Subject: Re: Schrödinger's Active Links on the Mid Tier ** William,   Thanks for

Re: Updating People Records issue

2010-07-20 Thread Joe DeSouza
Vi, It is as designed.. The Full Name gets populated only when it is NULL by concatinating the values of the First Name, Middle Initials and Last Name.. If you want to change that, you will need to customize the out of the box flow to set the full name even when not null to what it does out of

Re: Updating People Records issue

2010-07-20 Thread Joe DeSouza
Vi, Check for work-flow on Merge (since you are doing mass imports), to see if there is a filter that is set to fire, to modify the associated records in the CTM:Support Group Association form. I think there they do exist OTB. So if that exists, the only bit of customization you would need to

Re: Updating People Records issue

2010-07-20 Thread Joe DeSouza
Vi, You do not import into the User form when you are using ITSM.. You do into the CTM:People form. Make sure while doing this you have your import preferences set to not create duplicate records but update old records with new data.. Modify the filter as suggested in my earlier emails.. The 

Re: Updating People Records issue

2010-07-20 Thread Joe DeSouza
Technically you could do this from under the covers, using an SQL script and thus skip all the BS, but it would not be 'recommended' by support should something go wrong, so its not something that someone with just average DB scripting and ARS data relationship knowledge should attempt.. Joe

Re: About the installing problem

2010-07-19 Thread Joe DeSouza
It really doesn't make a difference on Oracle. Oracle user name and passwords are case insensitive.. I think you specifically need to set them as case sensitive to override the default that they are not case sensitive.. Joe From: LJ LongWing

Re: About the installing problem

2010-07-19 Thread Joe DeSouza
when we upgraded from SQL Server 2000 to 2005, SQL Server went from insensitive to sensitive on the passwords….screwed up some of our integrations J   From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, July 19, 2010 2:20 PM

Re: About the installing problem

2010-07-18 Thread Joe DeSouza
Check the install.log file found in the /etc directory if on Unix or the Temp directory of windows if on Windows.. You might get some more information there.. Joe From: honormine honorm...@gmail.com To: arslist@ARSLIST.ORG Sent: Sun, July 18, 2010 1:25:36 AM

Re: archgid utility for ARS 7.5...

2010-07-18 Thread Joe DeSouza
utility for ARS 7.5... Extract the file windows_zg_ia_sf,jar from the Resource1.zip file, you find archid.exe in the jar file. -- Jarl 2010/7/17 Joe DeSouza joe_rem...@yahoo.com: ** Does anyone know where to get this from? It doesn't get installed in the program folder of a windows install. I

Re: Capturing SQL Statement

2010-07-16 Thread Joe DeSouza
Unless you are on 7.5 where you can disable the Status History on a form property. In version 7.5, the AR System doesn't care if the status history table is not populated. BMC is probably working in the direction to depricate that option which frankly in my opinion does not serve much value..

Re: ERROR (1291053)

2010-07-16 Thread Joe DeSouza
It might be in one of the views or if not in any might be one of the fields that is not in any view.. Check the Fields in View option and look for fields that are not in view, and you should see it in that list.. If the field was not present at all then the error you would get would be

Re: WebServiceSoapClient class (ARERR 9130)

2010-07-16 Thread Joe DeSouza
I have never received that errors so taking a couple of shots in the dark.. Have you installed the 'Web Service' component while installing the ARS? Is your mid-tier up and running? Joe From: Prashanth Bhagawat prashanth.bhaga...@accenture.com To:

  1   2   3   4   5   6   7   8   9   10   >