Was Innovation Studio ever released?
Also, you can customize Smart IT with JavaScript but that only works for the
web client and not the mobile clients. That being said, it’s not supported and
will disappear whenever you upgrade. If I were given the requirement that Mark
has, I’d probably
You might be able to integration the Openfire server that ships with BMC’s
stuff with Slack via XMPP, but I’ve never looked into that integration, more
about integrating Openfire with Skype.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion
I would eliminate IIS as others have pointed out. Additionally, what you do
with SSL certification will depend on your load balancer more than just Remedy
so I’d suggest working more on the side of whoever maintains your load balancer
because they’ll know what you need to put in your
This is especially disheartening that they only have three U.S. cities, none
even in Texas. It’s kind of sad that BMC headquarters is in the same town as
many of us but they don’t give us a local sales person, nor are they even
hosting one of these events here. I won’t pretend that I know why
It seems like they’ve been dumping their money into the software, considering
how quickly they’ve advanced since going private with stuff like Smart IT. As
much as I prefer them hiring developers over salespeople, it does seem like
they should hire some more sales staff to make an effort to
This is a different approach, but have you tried using My IT? It has an
Outlook integration out of the box. It's worked great for me both with on
premise Exchange and with Office365.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-Original Message-
From: Action Request
I would suggest not involving IIS at all if you can help it. I struggled to
get Openfire loading from Smart IT for weeks of webex sessions with BMC support
and we finally got it kind of working, but then it stopped again. I never
tried getting the virtual agent up and running but I assume
We use Business Objects and BMC Analytics, but we don't do it in the "normal"
BMC way with a standalone server supplied by BMC. We had to work with support
to get a copy of the BMC Analytics universe, and install it on our enterprise
server that all of our applications use.
Thanks,
Shawn
Just to play devil's advocate, theoretically someone whose business depends on
their internet-facing servers being trusted is going to likely spend more money
on security than a company that sells widgets as their primarily line of
business and views I.T. security as just an expense. I don't
I didn’t get a chance to respond to this last week but as someone who works at
a company that has decided against ServiceNow multiple times in favor of
sticking with Remedy I think it may help me to respond.
If we were a startup company with no established ITSM or processes, something
like
Do you know if there is any initiative on BMC's part to improve their search?
I get better results by going to Google and searching their stuff externally
than I do from their internal search.
As a quick example, let's say I want to find out why Smart IT is missing the
ability cancel a
What I find to be difficult is how everything has to be categorized, and the
way things are listed in the "feed" is kind of cumbersome. For example, on the
ARSlist I can post something that isn't specific to a module or area and get a
lot of visibility. Let's say I'm having problems with SLM,
Yes, but it requires building filters to do it. At a high level I do something
like this:
1) Create a Work Order from the Service Request.
2) Have a Filter in place to push the status forward to trigger my
workflow.
3) Using values in the Work Order, submit the CI via (I
Pierson, Shawn would like to recall the message, "My IT iOS Application".
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Good afternoon,
Does anyone know how to troubleshoot the iOS app for My IT? I've been trying
to get it working for a few versions now and have had no luck. I'm trying with
3.0 at the moment and despite having success with Smart IT, this thing just
crashes on iOS even after a successful
Good afternoon,
Does anyone know how to troubleshoot the iOS app for My IT? I've been trying
to get it working for a few versions now and have had no luck. I'm trying with
3.0 at the moment and despite having success with Smart IT, this thing just
crashes on iOS even after a successful
A few topics I'd love to see are:
1) How to best secure Smart IT and My IT.
2) How to best set up Smart IT and My IT to scale in a production
environment.
3) How to build integrations with My IT.
4) What is AppZone and how can it be used.
5) How to add custom
I had this issue due to having multiple workspaces, but instead I switched over
to using Packing Lists because they are stored on the server and your
colleagues can also use the same ones if needed.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-Original Message-
From:
I have to second both “Modify All” and exporting ARX files being much easier in
the WUT. I’d also add that certain BMC forms such as those related to RBE, are
almost impossible to use (at least on 8.x) without going through the WUT. We
rely on RBE for a lot of custom email actions and I don’t
Good morning,
I'm currently trying to figure something out connecting to web services from a
filter with AR System. The web service I am connecting to requires the date to
be in a format like "-MM-DDTHH:MM:SSZ" for GMT. However, the only option
that I seem to be able to send through AR
to get universal date time in UTC format. I
think other languages can be used to convert like javascript but then how to
pass it in a filter.
Regards,
Jayesh
From: Pierson, Shawn<mailto:shawn.pier...@energytransfer.com>
Sent: 27-10-2015 08:40 PM
To: a
Or you can store the offset in character field and create date format
webservice accepts.
Regards,
Jayesh
From: Pierson, Shawn<mailto:shawn.pier...@energytransfer.com>
Sent: 27-10-2015 06:38 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject:
@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, October 27, 2015 10:04 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Web Service Date Question
**
Thanks. My observation is that the web service accepts the format with the
offset, but the vendor I am working with says
You can’t really build workflow in any meaningful way at this time in Smart IT.
You can add fields (within certain limits) and on 1.2 you can add custom
actions, such as one to launch the Mid-Tier while passing the Incident Number
to launch that same Incident over there. That’s about it
I'm not sure if you're aware, but you can use LIKE with your lists as well. I
do something like this with the five most common applications on our onboarding
SRM form. Basically, I have a condition for each app but using the same
question so it would be like: 'AppList' LIKE "%Visio%", then
For that matter, why not do an Active Link with a Run Process that calls the
wmic command to uninstall it. I forget the exact syntax but I’m sure it is
easily found on Google. Something like:
C:\> wmic product where “description=’BMC Remedy Action Request System 7.6.4’ “
uninstall
I don’t
in the mapping that
will actually be used in the WS call.
Jason
On Tue, Sep 22, 2015 at 12:48 PM Pierson, Shawn
<shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>>
wrote:
**
I'm running into an issue using a Filter to query a web service. However, I am
abl
is it is only used to authenticate to get
to the WSDL (if required). It is the credentials you put in the mapping that
will actually be used in the WS call.
Jason
On Tue, Sep 22, 2015 at 12:48 PM Pierson, Shawn
<shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>
I'm running into an issue using a Filter to query a web service. However, I am
able to connect to the web service in SoapUI. Basically, in SoapUI I go to the
Authentication tab on the request and set it up to pass the Username and
Password. However, I am unable to do something similar in the
o.il<mailto:yo...@matrix.co.il>
[cid:image001.png@01D0EF89.319C9DD0]
<http://www.matrix.co.il/en/Pages/default.aspx>
From: Action Request System discussion list(ARSList)
<arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> on behal
Good afternoon,
This isn't specifically a Remedy issue but it's something many of you have done
so I thought I'd ask here. I'm in the process of setting up SSL with Tomcat
7.0.53 on Windows so we can better secure the Mid Tier. According to the logs,
it looks like Remedy is able to connect
We were getting duplicate notes on Work Info (everywhere, but related to the
Social Integration Patch) in 2.5 MyIT/1.1 Smart IT I believe on Change
Management, which resulted in us disabling a Filter that had a duplicate. I
don’t recall the name but there were two filters with the same name,
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 31 August 2015 21:16
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: MYIT 2.6
**
We were getting duplicate notes on Work Info (everywhere, but related to the
Social Integration
Please keep us posted. I’ve deployed MyIT 2.5 to production for pilot testing
but without HTTPS. My plan is to also deploy it outside of our firewall
eventually with HTTPS.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
I'm not extremely active because I am juggling several major projects at the
moment but I'd like to chime in for this. Also, thank you for maintaining the
list and keeping it available to us this long.
*Why are you more active here?
I'm not especially active on either forum at the moment
I'm on the same version, and logged in as myself with admin rights so I can see
more datasets than most people, but still most of I.T. has access to at least
two datasets here.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-Original Message-
From: Action Request System
Good morning,
I thought I'd ask this here (I'm going to follow up elsewhere with BMC as well)
because I'd like an answer but I'm also curious about how many other people are
using Smart IT in production today.
The issue we're having that I'd like to discuss is specifically around relating
This isn't a huge deal so I saved it for a Friday. I know there are worse
misspellings of fields and workflow but I'm running through Reconciliation
stuff and it's a little bit annoying that there is an apostrophe where there
shouldn't be. For example, I see this line in a log file:
Total
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 17 July 2015 13:47
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Reconciliation Logging Typo
**
This isn't a huge deal so I saved it for a Friday. I know there are worse
That looks too much like a custom error message. Do you have some custom
Filter that requires an Operational or Product Category for an Incident to be
submitted? If not on HPD:Help Desk itself, maybe on the Interface_Create form?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
I'd like to chime in on this. I'm by no means an expert, but I've had a lot of
hands on experience with the last two versions of Smart IT and this current
version is going to be what we go live with. However, I have a few
observations.
The first is that the changes between the last two
Smart IT is basically the replacement for Mobility. I have a lot of confidence
in BMC that they will continue to improve the product on an aggressive schedule
so the way I look at it, we could buy or build a custom solution that would
take us through the end of the year, or we could simply
If you work with RBE it also becomes necessary because the RBE forms don’t
really work right in the Mid Tier. I could customize the forms to fix them
without a lot of effort, but it’s even easier just to load up the User Tool.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From:
I have them up and running in my test environment and haven't run into these
issues. I'm on Windows, SQL Server, etc. if that helps. I would suggest
contacting BMC Support because it's too new of a platform for you to be able to
get much help from here or BMCDN.
The only general guideline I
We currently use PowerShell scripts tied to Tasks on Change Requests, which are
submitted through SRM forms. The only human intervention is that someone fills
out the SRM form, and someone else approves it.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-Original Message-
Good morning,
I'm not the most knowledgeable when it comes to Atrium Integrator, and I'm not
really able to find much specific information about it in BMC's documentation.
Basically, I have a job that fails with errors such as the following:
2015/04/27 08:39:11 - ARDatabase - ERROR (version
for running jobs...this should be the Application Service Password if I'm not
mistakenset this properly and verify if it starts working.
On Mon, Apr 27, 2015 at 7:58 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
Good morning,
I’m
file and
copy the long string password on line Remedy-App-Service-Password: long
string
and open UDM:RAppPassword and paste it on RApp Password field and make sure you
have the correct Server Name.
Virg
On Mon, Apr 27, 2015 at 8:16 AM, Pierson, Shawn
shawn.pier
]https://plus.google.com/+bmcsoftware/
[BMC Software|Bring IT to Life]http://www.bmc.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, April 27, 2015 10:16 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
://plus.google.com/+bmcsoftware/
[BMC Software|Bring IT to Life]http://www.bmc.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, April 27, 2015 10:16 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re
Good afternoon,
With some help from some off-list emails, a solution was discovered. Even
though we were using a custom Connection in our CMDBOutput steps, apparently
you still have to use the PDIREPO_server_port connections in some way. After
opening the one for the same server as my custom
I would suggest standing up a new server and using exports and the DMT to
migrate data over.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Wednesday, April 08, 2015
Try navigating to the web interface on my mobile browser first. If that works,
then it's probably something with the app. If that doesn't work on your mobile
device but does work on your PC, then you're dealing with a firewall or network
problem.
Thanks,
Shawn Pierson
Remedy Developer |
You should be able to find what you need from the link below. Click on the
first link that gets displayed. It even has a Youtube video demonstrating how
to create an import job from a spreadsheet to get you started.
http://lmgtfy.com/?q=site%3Adocs.bmc.com+atrium+integrator+spoon
Thanks,
I would build a staging form to update the People data from the spreadsheet,
which should be sucked into your custom staging form by Atrium Integrator. I
would make sure whoever maintains that spreadsheet agrees to keep everything in
a specific format and use values that only exist in Remedy
If you need to do it retroactively, couldn't you use the AR System User
Preferences form's Modified Date? I'm not entirely sure if it would work 100%
of the time but I would investigate that as an option.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System
Couldn't you use the unique ID as a part of the Subject line of the email? For
example, we look for something like %INC00% in our subject and update the
notes of a matching Incident. We also have some things set up with hyperlinks
that allow us to leverage the To line for logic, such as on
Sample
**
Hi Shawn,
This is a product defect. Kindly contact BMC Support to get hotfix.
Thanks,
Abhijit H
On 03-Mar-2015 7:50 pm, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
Good morning,
Users have reported a very strange issue to me
Thanks, I had forgotten that I had read about the second one being a problem
before writing up my impressions. I read it in the documentation but hadn't
actually set anyone outside of the Remedy team up to use SmartIT yet, but I
agree completely. There's no reason to require elevating
AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Sample
**
Hey Shawn,
The 'incident sample' I believe is the OOTB incident creator in SRM. In RKM,
you can raise an incident from an article. 'Incident sample' is the AOT.
On Mar 3, 2015 8:20 AM, Pierson, Shawn
shawn.pier
Thanks.
We're already using SRM to some degree so MyIT makes a lot of sense for us. In
your situation though, I don't see the harm in having MyIT installed but
unused. It doesn't seem to take up that much space and resources, sort of like
that purchasing functionality in Asset Management
Doesn’t that bump up against the limitation of not being directly tied into
Asset Management though? My understanding is that I could export the AM data
to import into MyIT but it would have to be maintained separately to keep MyIT
up to date if a printer is added or removed. That doesn’t
IT related assets.
Regards,
Dmitry Baryshnikov
On Mar 3, 2015 7:48 PM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
Doesn’t that bump up against the limitation of not being directly tied into
Asset Management though? My understanding is that I
Good morning,
Users have reported a very strange issue to me. Basically, we are seeing
Incidents created, apparently from SRM, with only a Summary populated that says
Incident Sample. I turned on the option to create Service Requests when an
Incident is manually created several years ago,
Good morning,
I thought I'd provide you all with my first impressions on MyIT and SmartIT.
Basically, I set up a new development Remedy environment and took a copy of the
production database so we'd have a good working proof of concept system. Last
week, we installed MyIT and SmartIT and
://www.linkedin.com/pub/ben-cantatore/3/220/9a7/
From:Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG,
Date:02/24/2015 10:22 AM
Subject:MyIT Services to Atrium CMDB Services
Sent
Good morning,
I'm in the process of configuring my proof of concept MyIT/SmartIT box and came
across something that seems strange to me. According to what I've been told,
there's no direct connection between the Services that are configured in the
CMDB and what exists in the Services used by
, February 16, 2015 4:41 PM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
They do not need an AR System license, basically they use a Read license from
that perspective. However, you have to police who uses My IT similarly to how
SRM
They do not need an AR System license, basically they use a Read license from
that perspective. However, you have to police who uses My IT similarly to how
SRM is licensed. I believe it’s generally based on how many people are working
in your organization. However, be aware that this is
Good morning,
We're looking to upgrade out version of Microsoft Office internally, as well as
Exchange, and there is being a lot of pressure to get our Remedy server
upgraded from using Outlook 2007 for MAPI inbound email. I've tried looking
all over BMC's site, their compatibility matrix
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, February 02, 2015 9:10 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Remedy 8.1 and MAPI support
**
Good morning,
We're looking to upgrade out version of Microsoft Office internally, as well
. POP and IMAP are also not allowed in our
environment. Just like Levi we setup an hMail server for our incoming email
and it has been working great! The Email Engine has been more reliable since
moving away from using Outlook.
Jason
On Mon, Feb 2, 2015 at 7:48 AM, Pierson, Shawn
shawn.pier
Isn’t that what SmartIT basically is? I know it doesn’t work with custom apps
yet but I’d think that’s inevitable.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox
Sent:
I want to chime in and concur with utilizing Status Reason, and while I’m not a
big fan of it, that is something we’ve had to expand in our organization to
account for hardware CIs in a terminal status. Examples include stolen, lost,
recycled, etc. which are difficult to account for out of the
Most organizations that I’ve worked in where Incidents are created via a
monitoring tool do that escalation on the monitoring tool’s side. That’s
really where you want to look. Leave the Incidents for things that actually
require human intervention. I would propose getting the monitoring
In your email you noted that you’ve been working with Remedy more than 15
years. I’ve been at this a while too, and from what I’ve seen, it’s not so
much of an evolution of BMC, the Remedy tool, or anything external, it’s more a
change in myself.
If I were stuck figuring out whether it is a
I don't want to be that guy who complains all the time, but on 7.6.4 is
completely hosed my system and there were a lot of headaches in fixing Tasks so
that ITSM would be usable again. The only reason I installed it was because a
BMC technical sales guy told me that it might allow me to get
Funny, I've been looking at modifying SRM and am working on something related
to it right now, and happened to come across the solution to at least part of
your request:
https://communities.bmc.com/docs/DOC-23501
Basically, you'll have to edit the jar file attached to the Data Visualization
Aren’t Hyundai the more reliable car of the two?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Thursday, January 08, 2015 7:45 PM
To: arslist@ARSLIST.ORG
Subject: Re:
We recently ran into an issue on 8.1 where BMC told my colleague that using the
Class Manager is no longer the recommended way to modify the underlying forms,
in our specific case it was to add a few new Status Reason values to Base
Element.
Additionally, with 8.1.2 our views were corrupted
interesting...I've never heard BMC recommend doing
ANYTHING directly at the DB via SQL.
On Fri, Dec 12, 2014 at 7:28 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
We recently ran into an issue on 8.1 where BMC told my colleague that using
maintenance after any change to the form that view belongs to. You
could end up having problems if you do not pay attention to that dependency.
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent
While not offensive, I saw it as the kind of joke your mom’s cousin Eddie would
tell everyone at a family get together, especially since it came with a picture
of that angry cartoon lady that is on greeting cards.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request
this (annoying) message. Our browser it highly managed and I really
don't want to have to include our desktop team in order to update to SP2. I am
not going to put SP2 in production without getting rid of this message though.
Thanks,
Jason
On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn
shawn.pier
, 2014 at 5:41 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
That’s odd but good that that worked for you because it didn’t for my
environment. It may be a moot point though, we’re running into so many issues
with 8.1.2 that I’m not sure
We had discussions, then still told them no.
There are some other things that are locked down that we did customize to allow
them to do, such as creating relationships to other records, but things like
Tasks, Summary, Notes, etc. should not be changed when it's already on the
implementation
Doug,
While much of what you say makes sense, I have to ask what the logic is in
preventing people from being on a Change Request and relating other requests to
it. It works the other way around, but for example if your Change Request is
part of a larger effort (not necessarily a release
Actually, invalidated basically means that it's invalid, not that it hasn't
been validated (after which it would either become valid or invalid), so a
better word may be unverified in this case.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion
.
Thanks,
Jason
On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
It looks like we found a defect in the combination of ARS and Mid-Tier 8.1.2.
It is happening with both IE9 and IE11.
What happened is that after
will find this helpful. ☺
Jim Coryat
Senior Software Engineer
Micron Technology, Inc.
From: Pierson, Shawn [mailto:shawn.pier...@energytransfer.com]
Sent: Tuesday, October 28, 2014 8:33 AM
Subject: Re: ITSM 8.1.2 Installer Deleting Overlays?
**
What was the overlay on? I can check on my system
I think we need an OOtB status of “Aluminium” so we can call BMC and ask how to
see it via SQL on the Status History table. You know, the “haich” table, as
some people in the U.K. would pronounce it.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System
up with only the base object. Just
a thought...
Jason
On Mon, Oct 27, 2014 at 12:18 PM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
Good afternoon,
We’re testing ITSM 8.1.2 and found something curious. It was easy enough to
fix so I’m
Good afternoon,
We're testing ITSM 8.1.2 and found something curious. It was easy enough to
fix so I'm not opening a ticket with BMC right now (although if someone from
BMC is curious, they already have a ticket on a different issue and can read
our logs from that one.)
Basically, we have an
It’s funny, because I’ve had contractors disable it because they didn’t like it
and such. It works ok for version control but it is a bit cumbersome (version
control is in general.) It is fairly effective though once you learn how to
use the back end Remedy forms that do things like who has
This isn't my production system, it's my QA system that is mostly the same as
my production system (except that the Help documentation has never been updated
in years apparently.) We actually ran into no issues with it when upgrading
from Atrium Core 8.1.
[cid:image002.png@01CFE9EC.BADE53C0]
I'm curious about your comment, An iPhone/Android phone app is also in the
pipeline. I thought it was already out, just not on the app stores yet?
I know next to nothing about iOS (and don't like it, personally) but in looking
through the SmartIT zip files, which I haven't had a chance to
My understanding is that the goal is to eventually use that platform as a the
primary interface for Remedy, so it is not an extra product. Currently, the
scope of Smart IT is limited to Incidents and Work Orders though.
By the way, I downloaded it last week when it was available on EPD, but I
It looks like we found a defect in the combination of ARS and Mid-Tier 8.1.2.
It is happening with both IE9 and IE11.
What happened is that after upgrading the mid-tier, we started seeing this
warning at the top of the screen:
IE is running in Compatibility View. Please remove Mid-tier URL
Look at it as you have Service Desk licenses and SRM licenses. Both use AR
System and common data, but both have different entry points and licenses.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
This must be why bmc.com/support was down all of yesterday.
Yeah, I preferred the prior color scheme. For some reasons the new design of
their site makes me think it's what the Cleveland Browns would do with a
generic Wordpress template if hired to make an site for Dunder Mifflin Paper
1 - 100 of 1040 matches
Mail list logo
