**
Hello,
I would like to add the assignee field
to the update operations on the TMS:TaskInterface web service. I've
added fields to other OOB web services, but this didn't work the same or
as easily. I found a reference in the Task Management Admin guide
that BMC will provide an XSD file if the
**
Listers,
This isn't a Remedy job, but it is BMC
product related (Control-SA), so I thought I'd throw it out there in case
anyone was interested.
Don't send resumes to me, apply online:
http://www.regence.com/careers
Job # : 18153
Location: Portland, Oregon
Thanks,
Thad Esser
Remedy
**
Kevin,
In order to get our integration to work,
I added AND ($USER$ != AR_ESCALATOR ) to
the run if of the following filters (ITSM 7.0.3 p9, ARS 7.1)
CTM:PPL:VerifyManageInfo_142_Msg
CTM:PPL:GetStatusRuleSet_030
CTM:PPL:VerifyManageInfo_141_Check
CTM:PPL:ChkUnrestrictedAccess-Fail2_596
values. Example: XXX:PPL:Update. I use company abbreviation
in place of XXX.
2. Using the above tag as Run If qualification, create a filter
to bypass the workflow that is causing the issue (GOTO action).
Thanks
Mahesh
On Thu, Jun 3, 2010 at 1:46 PM, Thad K Esser tkes...@regence.com
wrote:
**
Kevin
**
1. Use a union.
2. Add a 0/1 on the end of your
select so you can put your header at the top via an order by
clause
Something like:
Select 'Company','Active','Current','Special','Procedure',0
UNION
select your selection list to match
the above, 1
any other bit of SQL
order by 6,any other sort
**
Oops... forgot the from dual
part.
Select 'Company','Active','Current','Special','Procedure',0
from dual
UNION
...
Thad Esser
Remedy Developer
From:
Thad K Esser tkes...@regence.com
To:
arslist@ARSLIST.ORG
Date:
05/20/2010 12:55 PM
Subject:
Re: SQL Active Link Question
Sent
**
Ricki,
I'm on ITSM 7.0.3, patch 9 (not sure
if this applies to 7.5) and depending on how the user would open the CTM:People
Search form, they would experience really slow loading (but just several
minutes, not half an hour). The issue was a table refresh on window
open without enough search
**
Hi,
I'd like to add a menu to the Floor
and Room fields on all the AST forms in Asset Management (ITSM 7.0.3, ARS
7.1, CMDB 2.1). Short of opening every form, and adding the menus,
is there an easier way? Those fields don't already have any menu
(not even a null menu), so I can't use an active
and have it filter down?
Rick
From: Thad K Esser tkes...@regence.com
Date: Mon, 3 May 2010 12:16:55
-0700
To: arslist@ARSLIST.ORG
Subject: Adding Menus to
AST forms
**
Hi,
I'd like to add a menu to the Floor and Room fields on all the AST forms
in Asset Management (ITSM 7.0.3, ARS 7.1, CMDB
**
Hello,
I am building an application where menus
need to be provided for the Floor and Room fields of a CI. We are
currently using ITSM 7.0,3, but will be upgrading to a later version sometime
this year. We don't have ITSM 7.6 installed anywhere. In the
7.6 concepts guide, there is a note that
form for that data.
Rick
On Wed, Apr 14, 2010 at 10:59 AM, Thad K Esser tkes...@regence.com
wrote:
**
Hello,
I am building an application where menus need to be provided for the Floor
and Room fields of a CI. We are currently using ITSM 7.0,3, but will
be upgrading to a later version sometime
form for that data.
Rick
On Wed, Apr 14, 2010 at 10:59 AM, Thad K
Esser tkes...@regence.com
wrote:
**
Hello,
I am building an application where menus need to be provided for the Floor
and Room fields of a CI. We are currently using ITSM 7.0,3, but will
be upgrading to a later version sometime
**
Tommy,
In some situations, your version will
evaluate to true, even though nothing changed.
To truly detect if a value changed,
its best to use:
'AssignedToTech' != 'DB.AssignedToTech'
Thad Esser
Remedy Developer
From:
Tommy Morris tommy.mor...@radioshack.com
To:
arslist@ARSLIST.ORG
Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Thad K Esser
Sent: Wednesday, April 14, 2010 3:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: TR vs DB sanity check please
**
Tommy,
In some situations, your version will evaluate to true, even though nothing
changed
@ARSLIST.ORG]
On Behalf Of Thad K Esser
Sent: Wednesday, April 14, 2010 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: TR vs DB sanity check please
**
All fields that are specified in a push fields action are part of the TRansaction,
and will therefore have a TR value, regardless of whether
**
Shane,
Site information is spread over several
forms. If you are just wanting a list of already defined sites, take
a look at SIT:Site Alias Company LookUp. If you are wanting
your users to create sites, that's a different issue.
Thad Esser
Remedy Developer
From:
Shane Buchholz
**
Mark,
Assuming words are defined by separating
spaces, the third word will be the text that is between the 2nd space and
the 3rd space. If there could be leading spaces, LTRIM them off.
If there's a chance there won't be at least three spaces, tack one
on the end for good measure ($D$ = $D$ +
**
Depending on your version of ARS, you
could disable status history on the form. This is from the 7.1 what's
new guide (note that doing this deletes existing status history):
Disable status history recording
and retrieval
This feature provides a property for
regular forms that disables the
**
This is off topic from the original
question, but wouldn't any Get-Entry filters on the underlying form fire
when a row in the table was selected - meaning its possible that some filters
could get triggered.
Thad Esser
Remedy Developer
From:
Misi Mladoniczky m...@rrr.se
To:
is clicked, then
you get a place where you can enter you an advanced qualification.
Score one more for the arslist! :-)
Thad Esser
Remedy Developer
From:
Thad K Esser tkes...@regence.com
To:
arslist@ARSLIST.ORG
Date:
03/10/2010 03:38 PM
Subject:
Zen of Aeroprise
Sent by:
Action Request
**
Also, I'd think that having a security
clearance would have a value that should be factored into deciding if this
were an acceptable wage. I've never delved into government work,
so I don't know how much value that has, but its gotta be worth something.
Thad Esser
Remedy Developer
From:
**
Hello,
I'm just starting to work with Aeroprise
and am feeling a little dense. Does anyone have any good documentation
or resources they can share? I have the installation and Configuration
manual, as well as the user guide, but I'm still not finding the things
I'm looking for. I did put a
**
Shane,
If you are talking about the Site Address
field on the CTM;People form, its a display only field. When a people
record is displayed, the address gets built from the address info on SIT:Site
for the corresponding site. Or am I missing what you are trying to
do?
Thad Esser
Remedy
**
I think he's trying to add the status
reason functionality to a completely different form, not repurpose its
use on Incident.
Robert, have you looked at the SYS:Status
Reason Menu Items forms. The records there control the values
in the display-only version of the menu (and are form-specific)
**
Larry,
The primary factor is the value in the
Sort Order. The assignment config with the highest numbered sort
order (with everything else matching) will be the one used. If you
look at the form properties of CFG:Assignment, you will see that the records
are sorted first by Event, then by
convoluted
and overly complicated.
Shane Buchholz
Systems Analyst - Remedy
From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Thad K Esser
Sent: Tuesday, February 16, 2010 4:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem Investigation Cancelled Status Reasons
**
Hello,
Can anyone tell me what status reasons
are available for a Cancelled problem investigation in ITSM 7.6? I
didn't see a list in the docs anywhere and I don't have 7.6 installed anywhere.
We are on ITSM 7.0.3 patch 9, and the
only status reason for cancelled is Duplicate Investigation.
as form data, technically,
they wouldn't be customizations, just configuration changes, right?
Rick
On Tue, Feb 16, 2010 at 4:02 PM, Thad K Esser tkes...@regence.com
wrote:
**
Hello,
Can anyone tell me what status reasons are available for a Cancelled problem
investigation in ITSM 7.6? I didn't see
**
Gian,
I cleaned out all references to My Company
on my servers, but if I recall correctly, wasn't there a space between
My and Company (My Company vs. MyCompany)? That
may be why your filter isn't firing. Also, get rid of the TR values.
To check if assignment has changed:
'Assigned
Group'
**
We have an application that has been
around for a long time, and has grown organically over the
years. When the application was first built, direct SQL was used
to look up data in a remote system. It was only in one active link,
and I guess was the quickest and easiest way to do it at the time.
**
Hi,
Can someone help me noodle through the
purpose of the filters which force the status of an Incident back to Assigned
when the assignee changes (ITSM 7.0.3 p9)? Particularly on submit.
We have several types of incidents that
are created automatically (with a predefined assignee), and we
be aware of it, or may be working on another issue.
So from an ITIL standpoint, this makes sense. It is in an assigned
state until I decide to begin work on it, at which point I change the status
to In Progress.
Rick
On Fri, Jan 29, 2010 at 9:53 AM, Thad K Esser tkes...@regence.com
wrote:
**
Hi
**
I think there was also a missing parentheses
after Approver 27 = $USER$
Try this:
( 'Status' = Proposed)
AND
(
(( 'Approve' = $NULL$ )
AND (( 'Approver 1' = $USER$) OR ( 'Approver 8' = $USER$) OR ( 'Approver
15' = $USER$) OR ( 'Approver 22' = $USER$))) OR
(( 'Approve2' = $NULL$ ) AND
((
**
Hi,
One additional question: Does
anyone else out there have their reconciliation engine using queues 390698
or 390699?
Thanks,
Thad Esser
Remedy Developer
From:
Thad K Esser tkes...@regence.com
To:
arslist@ARSLIST.ORG
Date:
12/16/2009 01:04 PM
Subject:
RPC Port for reconciliation
@ARSLIST.ORG
2009/12/16 Thad K Esser tkes...@regence.com:
**
While investigating some errors in my arrecond.log, I ran across the
KB
article below. Having just gone through re-organizing my queues/threads,
it
sure would have been nice to know this ahead of time.
Anyway, is my assumption correct
**
While investigating some errors in my
arrecond.log, I ran across the KB article below. Having just gone
through re-organizing my queues/threads, it sure would have been nice to
know this ahead of time.
Anyway, is my assumption correct that
until I put the reconciliation engine on 390698 or
**
Hello,
Today I went to update the number of
queues I'm allocating for escalations, and found out that my ar.conf file
has no entries for ANY queue! The server doesn't appear to be suffering
any performance issues right now, but I'm thinking this is a time bomb
for my next restart. Before I do
. Technical
Analyst | Kohls
Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office:
(262) 703-7763 | e-mail: tony.worthing...@kohls.com
From:
Thad K Esser tkes...@regence.com
To:
arslist@ARSLIST.ORG
Date:
11/09/2009 03:20 PM
Subject:
ar.conf entries for queues
**
We have the exact same customization
request, but for ITSM 7.0.3. The only active link or filter in the
entire system that does an Add-Sig (in 7.0.3 anyway) run-process is INT:APRCHG:CSG:SaveNextApprover_RefreshFields_217_Close.
So with that in mind, the two options we're considering are:
1.
**
Lyle said everything I was about to
suggest.
It would also be nice if BMC wouldn't
refresh tables on tabs unless that tab is showing (on display of a record).
They do it all over the place. It slows down display of the
form, and almost always, the table doesn't need to be refreshed until the
**
That has always annoyed me as well.
You get the same behavior (always jumps to first letter) when selecting
a form for a Set Fields or a Push fields. I haven't played with the
developer studio enough to know if the same thing exists there.
Thad Esser
Remedy Developer
Now... Just where did I
Its not an advanced search, but if its a one time thing, SQL works:
select avg(length(Detailed_Decription)) from hpd_help_desk
note: yes the db name of the field is missing the 's' in description.
*sigh*
Thad Esser
Remedy Developer
Now... Just where did I put that cheese...?
|
Lyle (TR.Billing_End_Date will always be NULL unless the value is being
changed to something non-null)
Note: The TR value could be non-null, whether or not the value is
different, if its used in a push fields from some other form.
Thad Esser
Remedy Developer
Now... Just where did I put that
...And you've installed the web service plugin.
Consuming a web service (via the set fields as mentioned below) uses only
that plugin, and doesn't depend on the mid-tier at all.
Also, be aware there are settings (both in the admin tool/dev studio and on
the AR server itself) that allow you to
Hello,
For anyone that is interested in attending the next ORUG meeting in
Portland (Oregon), let me or Gary know and one of us will send you the
address and other contact info.
Oregon Remedy User Group Meeting September 22, 2009
AGENDA
8:00am - 8:30am: Check-in Continental Breakfast.
8:30am
Richard,
If its an escalation doing a set fields, look at the ones that are tied to
the AAS:ActivityInterface_Create form, and then pay attention to the
filters that might be triggered. (use your logs)
If its an escalation doing a push fields, the following Oracle SQL will
help you find which
Hello,
For anyone that is interested in attending the next ORUG meeting in
Portland (Oregon), let me know and I will send you the address and other
contact info.
Oregon Remedy User Group Meeting September 22, 2009
AGENDA
8:00am - 8:30am: Check-in Continental Breakfast.
8:30am – 10:00 am:
Enslin,
You'll have to do a set fields to a temp field where 'Entry ID' = $Entry ID
$ to get the old status reason, before you do your push. In ITSM 7.0.3,
there are 31 temporary char fields already defined, named z1D Char1 through
z1D Char31 that you can use. They aren't in any view, but they
:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Tuesday, September 08, 2009 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help on the Status Reason field on the HPD:Help Desk form.
Enslin,
You'll have
ARS 7.1, ITSM 7.0.3
I've integrated TMS with Incident (so that an incident auto-generates tasks
based on templates) and everything is working swimmingly. What I would
like to do now, is build a generic task template for software deployment,
and have the resulting task gets its product
Does/do your user/users have Task Viewer or Task User permissions?
Thad Esser
Remedy Developer
Now... Just where did I put that cheese...?
|
| From: |
|
Take a look at the Form Action reserved fields section of the Form and
Application Objects document (pages 317/318). You can add these fields to
your form via the Admin tool. With your form open, select Form Form
Action Fields (its the bottom item on the menu), then select the fields you
want
Patrick,
I am on 7.1 patch 5 (on AIX, Oracle 10).
In some simple testing (In all tests, the diary field has previous
values):
Case 1 - In the user tool, put a space in a diary field and save.
Result: Diary field contents retained.
Case 2 - Use a filter push action to push a space to a diary
even if they are
disabled as menu items in the view?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Tuesday, September 01, 2009 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Access
Take a look
is replacing the domain of the addressee, before puting the e-
mail address into the AR System Messages form? Well, it's a rather a
rethorical question here. Apparently it is.
Thanks,
Mark
On 27 Aug., 20:43, Thad K Esser tkes...@regence.com wrote:
If you are using ITSM, check the people record
If you are using ITSM, check the people record. In older versions some
emails were sent using the email address from SHR:People and some were sent
from the User form. The data was supposed to stay in synch, but
occasionally it wouldn't be. I don't think that issue exists in 7.0.3 with
the
Hello,
Today, our unix admins went to do an OS upgrade on our AR server from AIX
5.3 ML6, to ML9. This also upgraded the installed version of java from
1.5.0 SR6b to SR7. No ARS configuration changes were made. During Remedy
startup, we got two errors:
Error: Port Library failed to initialize
The other day I was reading about Wolfram Alpha
(http://www.wolframalpha.com) and one of the things you can use it for is
to compute truth tables. Naturally, I immediately thought about how that
could be used for ARS development and evaluating Run-If qualifications.
It seems you can actually
I see you have it working the way you want, which is great. From a purely
academic standpoint, I'm curious if the Application-Release-Pending run
process command would have helped at all? I'm not familiar with the
nuances of using it, but from the help files it seems like a possibility.
Thad
Rick,
There are several places in the ITSM 7.0.3 Suite where they use the special
run process PERFORM-ACTION-ACTIVE-LINK 1 fieldid to trigger workflow
that is tied to buttons that are hidden or otherwise inaccessible to the
user. In the case of the 'z3Btn Select Template' button, look at the
Misi has something as well.
http://www.rrr.se/en/products/rrrlock.html
There's a flowchart there that will give you the general idea.
Thad Esser
Remedy Developer
Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky? -
I've also seen this issue caused by the user having their Windows DPI
settings set to Large Size.
From the user's desktop, single-right-click on any blank spot.
Single-left-click on Properties
Single-left-click on Settings
Single-left-click on Advanced
Single-left-click on General tab
If the DPI
This is for Oracle. Adjust your where clause as desired (to limit to a
particular form add s.name = 'HPD:Help Desk').
select s.name, f.fieldid, f.fieldname, f.foption, s.schematype
from arschema s, field f
where s.schemaid = f.schemaid
and f.foption != 4
and s.schematype = 1
order by 1
Lyle,
Given your version number, have you looked at the Advanced properties of
your table field. From the Form and Application Objects manual, around
page 330:
-
Initial Row Selection
(Describes what happens the first time the list view table, tree view
table, or results list field is
Thanks for the responses everyone, that helps.
Thad Esser
Remedy Developer
Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky? - Pink Floyd
|
| From: |
|
Rabi,
I'm just getting back from a few days off, but would be interested in any
responses you got off-list.
I have a nagging feeling that this is a stupid questions, but is TuringSMI
still around as an option? I can't seem to get their website for some
reason (www.turingsmi.com doesn't work,
From: Thad K Esser tkes...@regence.com
I just recently started looking at the rrrChive tool, and it looks pretty
handy. I was considering using it to move some ITSM data, that the Data
Management Tool doesn't move, from one server to another. The target
server is a brand new install and basically only has out of the box sample
data.
Frank,
I think using a field to store the sort order will get you where you want.
Add the 'SortOrder' field to the table sort as the first sort item,
followed by whatever other fields you would normally want to sort by.
Then, if you were to set the sort order on all the records to the same
value,
I'm not sure what all you need help with, but testing for overlapping
ranges is deceptively simple.
Let's say you have two ranges (dates in this case), and have already
ensured that the starts are less than the ends.
Start1 - End1
Start2 - End2
Then, you can test if they overlap with
We just had the same question a few weeks ago. BMC has a kb article on it
(KM-00012134) that reads:
This is a limitation of HTML code in and of itself for form input
tags of text and textarea. These types of fields do not allow for active
hyperlinks to be displayed. The fields would
Curt,
You have two tables:
Table A is on the left, with A.Value referring to what's showing in the
list.
Table B is on the right, with B.Value as the values.
Create an unlimited length, temporary character field (zTmpChar).
Any time Table B gets changed (don't forget window open if
I agree that InstanceIDs would be better, however my code wouldn't break
unless the values themselves had semi-colons in them.
;eBiz;
wouldn't overlap
;eBiz eCommerce;
(note the semicolons at the beginning and ending of each value in the list
- as well the role they play in the qualification).
27, 2009 at 3:42 PM, patrick zandi remedy...@gmail.com wrote:
That looks like it..
It is all that fancy talk, vice something a little straighter.. for us
simple folk =8 - )
Thank you!
On Wed, May 27, 2009 at 1:25 PM, Thad K Esser tkes...@regence.com
wrote:
Pat,
I
Pat,
I was of the same understanding as you, until just now. After re-reading
the FD patch 2 document, I don't think its referring to the CMDB.
By deploying patch 1.6.00.02, you are not able to upgrade to BMC
Atrium Discovery and Dependency Mapping (BMC Atrium Discovery) 7.5.00
A hefty dose of patience will come in handy. :-)
You said other than obvious, but I'll offer this anyway. If you are
planning for resources, TD needs a separate database/instance from the
arserver.
Also, if you are planning on using any of the CDM extensions and have the
Minimum API version
David,
A couple of years ago Geoff Endresen posted the following that might help:
-
Subject: cool awk script to find out how late escalations are running
Body:
I don't know why it took me more than 10 years to figure out this one. The
escalation log
Hello,
I had a question about group assignment in ITSM 7.0.3 (patch 9). One of my
co-workers noticed that you can create a routing order (say for operation
categorization) where you specify a Tier 2, and then null out Tier 1. So
for example:
Tier 1 = Null (normal values would be like add,
at 12:43 PM, Thad K Esser tkes...@regence.com wrote:
Hello,
I had a question about group assignment in ITSM 7.0.3 (patch 9). One of
my
co-workers noticed that you can create a routing order (say for operation
categorization) where you specify a Tier 2, and then null out Tier 1. So
)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Wed, Apr 29, 2009 at 2:57 PM, Thad K Esser tkes...@regence.com wrote:
Has anyone ever tried, successfully or not, to get Remedy to send alerts
to
a Lotus Sametime chat or announcement?
My googling
I bet you could pay a java person to put something like that together...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Wednesday, April 29, 2009 5:21 PM
To: arslist@ARSLIST.ORG
Subject
Has anyone ever tried, successfully or not, to get Remedy to send alerts to
a Lotus Sametime chat or announcement?
My googling and arslist archive searches aren't proving very fruitful. My
Notes knowledge is only as a user, so even some better search terms would
help.
ARS 7.1
Lotus Notes 8
at 1:57 PM, Thad K Esser tkes...@regence.com wrote:
Has anyone ever tried, successfully or not, to get Remedy to send alerts
to
a Lotus Sametime chat or announcement?
My googling and arslist archive searches aren't proving very fruitful.
My
Notes knowledge is only as a user, so even some
From:Thad K Esser tkes...@regence.com
To: arslist@ARSLIST.ORG
I just worked through an issue where the approval server patch installer
updated the SHARE:Application Properties form to reflect the latest patch,
but did NOT put the correct files in place. Look in ar.conf to verify the
path to the approval server, then run strings arapprove.a | grep -i
version
Maybe using IP-Name would help accommodate the new domain without having
to change your server name?
From the configuring guide:
-
IP-Name
A parameter used to specify that a server has multiple names. The
parameter can appear in the ar.conf (ar.cfg) file more than one time.
When checking
You didn't specify a version, but in 7.1, on the Display Properties tab for
a column, there is a Wrap Text check box just below the column width
setting.
Now if I could just get the other columns to all align to the top of the
cell... :-)
Thad Esser
Remedy Developer
Argue for your limitations,
of the table, not the
heading. I think you will need a custom css file to do this.
Unfortunately I have not had much luck using custom css files myself.
James
On Apr 13, 2:33 pm, Thad K Esser tkes...@regence.com wrote:
You didn't specify a version, but in 7.1, on the Display Properties tab
for
a column
Sharon,
While not exactly the same issue, I recently had to set up ARS (7.1p6) to
consume a web service and was having trouble getting the admin tool to
recognize the WSDL. Turns out I had to configure the admin tool (and the
server) to use a proxy server, because of the
Not quite the same, but...
On ARS 7.1, ITSM 7.0.3, I've added an animated gif to my people profile,
and it displays fine in the user tool. The file size had to be small, but
that's a limitation of the attachment field, not the view field. Granted,
its not a button, but view fields will display
is.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Saturday, February 28, 2009 10:50 AM
To: arslist@ARSLIST.ORG
Subject: $PROCESS$ Application-Confirm-Group 1 returns 0 when run as
AR_ESCALATOR / CTM:People
Hello,
I learned something new today that seemed kind of nuanced, so I thought I'd
share. Running a $PROCESS$ Application-Confirm-Group 1 returns 0 when
run as AR_ESCALATOR. The manuals say that AR_ESCALATOR runs with
Administrator permissions, so I would have expected this run process to
Phil,
Any chance you have the list of indexes you added to the DSL or other
tuning work you did for it? My first data import was pretty painful. If
not, I can work through it, but thought if you had a list handy, it'd save
me some time.
Thanks in advance,
Thad Esser
Remedy Developer
Argue
Hi. Your commas are confusing... do you have 3.4 million incident records
or 34 million to archive?
Anyway, if you are archiving 50,000 incidents every day, but adding
30,000, your net archiving is 20,000. Dividing it out:
34,000,000/20,000 = 1700 days (4.7 years, rounded and not
This was BMC Support's answer in October 2007:
So I've confirmed that right now there aren?t any plugins
being loaded by the Java plugin server that Support is aware of, and
unless you?ve planned to write a custom Java plugin, you probably don?t
need to run it. You can comment out
If anyone has ever successfully used the fixSIMAfterITSM cmdbdriver
script, can you shoot me an email please? It doesn't look like its
working, but then I'm not 100% sure what it should look like.
Thanks,
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.--
I think they are getting ahead of themselves:
--
Restoring web services (page 17)
If you are using web services, this patch overwrites the Web Services
Description
Language (WSDL) URL for each web service that is packaged with this patch.
The
WSDL URL is specified on the Web Services tab of the
Perhaps a wiki. Something like Axton's http://www.arswiki.org/
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Meyer, Jennifer L [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
11/07/2008
Apparently the hotel the joke resides in was under construction in 2007.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Carey Matthew Black [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
At the risk of asking the obvious (I haven't followed this thread close
enough and when I looked, didn't find that this had been mentioned), are
there any records in the +QTS-HPD:Template form? The bit of log that you
posted says the escalation isn't finding any records that match the
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