It's been this way on every Blackberry ever released and the new products
launching this year are no different. Yes, it's frustrating, but it's nothing
new to old-skool Blackberry users.
From: bes-admins-boun...@dataoutages.com
I would also know how to restart an individual agent. I usually bounce all the
BES services to get around this issue.
Richard
-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: 09 September 2009
I had the exact reverse problem yesterday for a number of my users: they could
receive but not send! I rebooted BES which fixed the problem. None the wiser as
to what happened unfortunately.
Richard
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf
As Remzi says, also make sure your network connection is in UPPER CASE. Lower
case indicates no BES connectivity.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Brauer, Jeff
Sent: 16 October 2009 14:41
To: bes-admins@dataoutages.com
Subject:
This is like when someone says Press Alt-F4 to do something brilliant with
your software and then it exits. I tried this, and it works! Brilliant.
However, for those who can't remember the key combo, there's also an app called
QuickPull which simulates the battery pull. It's available for free,
When you say loads different are you implying the upgrade procedure is
different, or that the users will be getting all the lovely new features (I say
that very tongue in cheek) of OS 5.0? Because as far as I can see, neither is
true. YMMV though.
Richard
From:
need to
download it from
www.blackberry.com/messengerhttp://www.blackberry.com/messenger after the
upgrade.
From: Sobey, Richard A r.so...@imperial.ac.uk
To: A list for BES Admin's to discuss issues, etc.
bes-admins@dataoutages.com
Sent: Wed, October 28, 2009 12
Hi Steve
The easiest way is to send you to the following blog. Note that I found this
blog by searching for reconcile hard deleted messages and as it happens, it's
in the same section as disclaimers.
http://coreygilmore.com/blog/2009/05/20/reconcile-hard-deletes-on-your-blackberry-bes-5/
passwords now I append that day's date, ie test1125 for today.
On Wed, Nov 25, 2009 at 10:42 AM, Sobey, Richard A
r.so...@imperial.ac.ukmailto:r.so...@imperial.ac.uk wrote:
All,
One of my BES 5.0 users forgot his password. I used the BAS to set a new
password and lock the handheld, but the new
All,
Can anyone suggest why one of my users' Blackberry fails to work with BES 5.0,
but is fine on BES 4.1? It's a complete mystery to me.
I've migrated him, along with over a hundred others, with the Enterprise
Transporter tool. However, since migrating him his Blackberry functionality has
-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Friday, November 27, 2009 11:22 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] BES 5.0 - activation fails for one user; BES 4.1 is fine?
All,
Can anyone suggest
-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Friday, November 27, 2009 11:22 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] BES 5.0 - activation fails for one user;BES 4.1 is fine?
All,
Can anyone suggest why one of my users' Blackberry fails to work
for their suggestions :)
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: 27 November 2009 16:22
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] BES 5.0 - activation fails for one user; BES 4.1 is fine?
All,
Can
I think it's an all or nothing thing, I've never seen a BES policy setting for
it.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
steveaschett...@yahoo.com
Sent: 03 December 2009 15:29
To: A list for BES Admin's to discuss issues, etc.
Yup. Expand BlackBerry Solution topology BlackBerry Domain Component view
Edit (BlackBerry Administration Service). It's right there under LDAP
authentication.
Hope that helps.
-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com]
In our case, the DB move went very smoothly. However, as Michael and Rich have
both asserted to, the new SQL server needs to have the BES scheme updated in
its master tables or something like that. To get around that we simply allowed
BES to create a new database on the destination SQL server,
Bear in mind that if there's a PIN on the SIM card (if appropriate) then it
will not be able to connect to the mobile network on restart until the PIN is
entered.
From: bes-admins-boun...@dataoutages.com [bes-admins-boun...@dataoutages.com]
On Behalf Of
Not me :) Much much quicker.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
steveaschett...@yahoo.com
Sent: 03 January 2010 15:41
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] BES 5 OTA activations take longer to
No, there is no need to remove the user and add them again - simply set a new
activation password (and remember to wipe the old device if it's being
reprovisioned!)
-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
When I rang my carrier they weren't bothered at all - he even said he'd
encourage an OS upgrade! YMMV of course, but you can always downgrade to the
latest official OS before you send it in if you have reservations.
-Original Message-
From: bes-admins-boun...@dataoutages.com
Not much to add except to take advantage of the VM and take a snapshot before
you do the upgrade. You don't say where your database is stored but even so,
you will be looking at a DB restore only if things go a bit wrong.
Good luck :)
-Original Message-
From:
Is that by design or because you don't know how to change it? There an option
to turn hard deletes on which requires a restart of BES, and would apply to
your situation i.e. if you remove items from the Deleted Items folder before
BES has reconciled it, they never get reconciled :(
From:
Just throwing a quick question out there to anyone running a pair of BES 5.0
servers in an Active/Standby config. Do you find it reliable? I've seen more
problems in three months than I ever saw in three years with BES 4.1.6.
Wondering whether to revert back to a single server configuration
some magic for this but I am very hesitant about it quite
frankly.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Friday, January 29, 2010 01:00 PM
To: A list for BES Admin's to discuss issues
-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Tuesday, February 02, 2010 04:34 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BES 5.0 in High Available solution
Thanks for your input, Doreen and Jeff.
My problems come from the active node getting
I'd say that was more a BAS issue. At the time of simply logging in, I think
the web server itself will be giving you those pages. Install a second BAS
instance somewhere to verify.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Page, John
The Java VM has had a whoopsie. If battery pulls and yoga doesn't fix it, then
yes, it'll need to be re-flashed using Desktop Manager.
-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jason Greenfield
Sent: 05 February
All,
I did our SP1 and SP1 MR1 upgrade this morning and want to share my
experiences. Apologies for the length :)
We have 1 dedicated BAS server and 2 BES servers in a HA configuration, all of
them VMs on ESX 3.5.
The first machine I upgraded was BAS. With SP1, a database schema upgrade is
experiences on the last e-mail chain.
Anthony
Sobey, Richard A r.so...@imperial.ac.uk
Sent by: bes-admins-boun...@dataoutages.com
02/11/2010 08:41 AM
Please respond to
A list for BES Admin's to discuss issues,etc.
bes-admins@dataoutages.com
To
A list for BES Admin's to discuss issues
Hi all
I've just had to fail my BES 5.0.1 over to the standby. From around 0600 today,
I've been seeing these errors in the event log:
Log Name: Application
Source:BlackBerry Messaging Agent bes50 Agent 1
Date: 16/02/2010 12:07:54
Event ID: 20482
Description:
Just a gentle poke to a) see if anyone new sees this and b) to check I'm still
subscribed to the list! No emails in 6 days seems a long time.
From: bes-admins-boun...@dataoutages.com [bes-admins-boun...@dataoutages.com]
On Behalf Of Sobey, Richard A [r.so
...@dataoutages.com
When replying, please edit your Subject line so it is more specific
than Re: Contents of Bes-Admins digest...
Today's Topics:
1. Re: GC outage and fix (Sobey, Richard A)
2. Re: GC outage and fix (Josh Armour)
3. AUTO: Kate Nicholson is out of the office. (returning
02/23/2010
mailboxes, you
now have 6 users just from BES plus the one real user.
Can your E-mail environment handle that?
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Tuesday, March 02, 2010 8:26 AM
To: A list for BES Admin's to discuss
Hi Doreen,
I'm not aware of one, but fwiw I've always used the latest available version
regardless of the age of the device.
Richard
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: 05 March 2010 20:09
To: A list for BES
Hi all,
If I delete and recreate the Blackberry Monitoring Database, will we end up
losing any statistics that have been gathered? I'm unsure whether message stats
(total sent/received etc) are stored in the configuration or monitoring
database.
Note that I'm asking this because I am unable
2010 18:15
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Monitoring Database - ok to delete?
Or just take it offline to test?
Todd
From: Sobey, Richard A [mailto:r.so...@imperial.ac.uk]
Sent: Friday, March 12, 2010 2:31 PM
To: A list for BES Admin's
*sigh* I should learn to think before I type. I've found my statistics, they
were under the section You need to configure BMS properly, you idiot.
;)
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: 16 March 2010 11:49
Dear all,
In the Desktop Calendar on a Blackberry device, you can set Wireless
Synchronization to be either On or Off. I've tried looking in BAS to see where
this is reflected on the server side but have been unsuccessful.
Can anyone point me in the right place?
Thanks
Richard
Yup - new items only.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: 13 April 2010 21:24
To: steveaschett...@yahoo.com; bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Quick q regarding message deliver and Outlook rules
I'd say reload the OS for /any/ JVM error on the handheld.
-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Bradley, Carla
Sent: 19 April 2010 12:32
To: bes-admins@dataoutages.com
Subject: [Bes-admins] JVM 517
The
Not so, I believe. BIS accounts will need to be told the PIN of the new device
and all Service Books pushed to it. If you have password policies you may not
be able to use the old password on the new device.
Activations will never wipe a Blackberry unless a) IT policy will conflict or
b) you
I did nothing. I moved a mailbox to 2007 and the Blackberry continued to work.
I kid you not.
However, since you mentioned OMA, it would be remiss of me not to say that OMA
does not exist in Exchange 2007. Activesync does exist, of cours, but you
should use them in the same breath as they're
I don't think you can get away with changing the name. IP maybe, but not name.
I could be wrong:
My BMS was originally installed as bas.domain. (My server hosts both BAS and
BMS). The FQDN was later changed to bas.xxx.domain and BMS simply wouldn't
work. I had to uninstall the BMS instance,
Used to do daily restarts. MAPI was so flaky that if a GC went down, one of the
messaging agents wouldn't reconnect properly. Restarting it fixed it, but only
after I got lots of complaints. It was therefore easier to restart at 5am every
day.
Now though I'm only restarting for patches, and
:
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com]
On Behalf Of Sobey, Richard A
Sent: Friday, July 02, 2010 7:10 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes
Hi all.
My BES just failed over in front of my eyes. I started to see some hung threads
in Blackberry Monitoring and from the handful of people I looked at, they were
all on the same Exchange server*. I thought I'd remember previous advice I've
seen and kill the process for that Agent only. It
Remember your database, if hosted on a remote SQL server, will need to be
restored from backup too.
-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: 06 July 2010 16:24
To: A list for BES Admin's to
Reconciliation is a low priority process; is your BES under a large load at the
moment? Message delivery takes priority iirc.
Richard
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: 28 July 2010 23:58
To: A list for BES
Hi all,
Is it possible to configure someone to have one-way (Exchange Blackberry)
Calendar sync only?
I'm using BES 5.0.1 with Exchange 2007 SP2.
Thanks
Richard
___
Bes-Admins mailing list
Bes-Admins@dataoutages.com
I'd connect to the device to my PC using USB. You should see two disks -
Blackberry and Media Card - depending on the volume labels of the disks.
Simply copy your desired files from Blackberry to Media Card.
Richard
From: bes-admins-boun...@dataoutages.com
Morning all,
From the config guide to setting up a BES server with Exchange 2010, the
following is noted:
By default, Microsoft(r) Exchange 2010 limits the maximum number of connections
from the BlackBerry(r) Enterprise Server to the Address Book service to 50. To
permit the BlackBerry
,
disclosure, distribution or copying of documents transmitted to you in error is
strictly prohibited. Thank you.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Wednesday, October 13, 2010 5:47 AM
To: bes-admins
All,
After upgrading to Service Pack 2 for BES 5.0 last week, I was receiving the
following error when trying to log on to the Blackberry Monitoring Service:
The application has encountered a system error. Please report this error to
the System Administrator.
I finally found some time to fix
Your anti-virus is eating etp.dat.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Yasar Er
Sent: 07 February 2011 06:33
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Cannot activate
Hi All,
I have installed BES
Hi all,
I'm really tired and irritable at the moment but there's no excuse for
forgetting how to do this. Unfortunately, I have to ask.
A new member of our helpdesk want permissions on our Blackberry Administration
Service so she can activate / manage our devices. She will authenticate
Hiya,
I've been asked to get some statistics on my BES 5 usage. Specifically:
* Number of messages sent by all Blackberries
* Number of messages received by all Blackberries
Where can I pull this info from? In BES 4.1 it was easy to see the information,
but not so much with
-
From: Sobey, Richard A r.so...@imperial.ac.uk
Sender: bes-admins-boun...@dataoutages.com
Date: Tue, 19 Apr 2011 09:24:57
To: A list for BES Admin's to discuss issues,
etc.(bes-admins@dataoutages.com)bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes
I skipped SP2, but went from 5.0.0 5.0.1 5.0.3 and have never seen this
issue. All the admins I've added, who don't have Blackberrys, have stayed added.
I'd suggest an upgrade to SP3 MR2 if your main admin guy agrees. It'll need a
schema upgrade on the BES configuration and monitoring
this in the release notes. Googlefu is failing me.
We're currently on 5 SP3 MR1.
Thanks
On Mon, Jun 6, 2011 at 10:30 AM, Sobey, Richard A
r.so...@imperial.ac.ukmailto:r.so...@imperial.ac.uk wrote:
I skipped SP2, but went from 5.0.0 5.0.1 5.0.3 and have never seen this
issue. All the admins
and of course not MS Active Directory Schema changes.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Tuesday, June 07, 2011 3:14 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BES Admin keep
Personally, I'd use the BB desktop manager software to sync the contacts with a
temporary Outlook profile. From there, you can export those contacts into a
PST, then import the PST into the contacts folder into Exchange.
-Original Message-
From: bes-admins-boun...@dataoutages.com
Section Lead
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Friday, June 17, 2011 2:59 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Assign IT policy issue
Hi all,
I'm customizing the Junior Helpdesk role
We've got someone here on 4.0.0 :)
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: 28 June 2011 16:30
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BES for MS Exchange 5.0.3 MR2
They'll work
I'd argue that there isn't any significant performance advantage when using a
dual core CPU vs the same clock speed single core CPU. Not in day to day usage
anyway, perhaps in hard benchmark applications there may be :)
On a sidenote, I think the average Joe consumer has been a bit hoodwinked
I'm fairly sure the 8830 doesn't support OS6, but I noticed that OS6 has
removed the browser choice option. It's to simplify the experience apparently.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Woods, Elmos
Sent: 16 August 2011 18:49
To:
In London:
My Blackberry seems to be back up to speed with message delivery; activations
however are failing and I'm unable to use MDS. Really can't afford to spend any
time troubleshooting my BES (on the off-chance I have a local problem) whilst
all this is going on. What a pain.
Richard
I had a huge delivery of messages at 2339 BST - about 9 hours ago - and message
flow seems ok since then. Still can't seem to do activations or address lookups.
-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan
Curious. Does the message send ok?
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of justino garcia
Sent: 04 January 2012 15:46
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] yellow triangle + !, Compose Email
I see when
Hi Doreen,
We don't use EAS policies here, but if you want I can create a policy and set
it on my mailbox and then configure my PB2.0 to sync with it and let you know
the results? If so, let me know which policy items you're interested in.
Richard
From: bes-admins-boun...@dataoutages.com
-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
On Behalf Of Sobey, Richard A
Sent: Friday, March 02, 2012 10:21 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Playbook 2.0
Hi Doreen,
We don't use EAS policies here, but if you want I can
Done.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
scott.beat...@ap.dynonobel.com
Sent: 04 April 2012 01:53
To: bes-admins@dataoutages.com
Subject: [Bes-admins] UNSUBSCRIBE
Scott Beattie
Lotus Domino Administrator
Dyno Nobel Asia Pacific
Can't you install a new server with the same name, run BES Setup and let it
detect it's the standby instance for your cluster? That's the way I'd do it,
haven't read the docs mind you :)
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
Hiya
Does anyone here use Airwatch? We're deploying it soon and I'd be interested to
hear your thoughts on its performance, management, deployment headaches /
gotchas etc.
As a bonus, if you have any installation walkthroughs, you can send them on to
me :)
Cheers
Richard
HI all,
Our BES has been a bit funny after upgrading to Exchange 2010 SP2+RU3. Some
users are saying they aren't receiving messages at all, others are are only
receiving /some/ messages (me included). If I send a message from my device, it
takes about 10 minutes to get delivered.
Did anyone
Magic, eh. This is now working, at least, for now :). I think BES was just all
in a mess with the database failovers and resultant performance issues.
Ho-Hum.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: 13 August 2012
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