On Tue, Nov 24, 2009 at 01:01:39PM +0530, Umasankar Pandurangan wrote:
> Hi,
>
> I am using RT v3.6.0 on RHEL AS 3 with Oracle 9i as the back-end
> database on a Pentium server with 1GB of RAM. This RT instance is
> hosting two business applications and there are close to 1200 queues
> on it.
>
>
On Wed, Nov 25, 2009 at 09:47:52AM +0100, Richard Pijnenburg wrote:
> Dear List,
>
>
>
> I have created a Customfield that links to a webpage ( our own backend
> system ) for our employees.
>
> We have enabled the SelfService page where our customers can also fill
> in that customfield.
>
> T
On Wed, Nov 25, 2009 at 10:18:41AM +0100, Richard Pijnenburg wrote:
> Hi Emmanuel,
>
> That is correct.
> The only problem is:
> 1. The customer must be able to fill in the customfield with ticket
> creation.
> 2. The customer may view the value of the customfield when viewing the
> ticket.
> 3. t
On Wed, Nov 25, 2009 at 10:46:18AM +0100, Richard Pijnenburg wrote:
> Hi Emmanuel,
>
> I found that file yeah.
> It's only unclear what code I need to make the filter for it.
> Unfortunate my coding experience is more in php then perl :-)
>
try something like this (not tested):
diff --git a/sha
On Thu, Nov 26, 2009 at 05:07:20PM +0100, Nehmer Torben wrote:
> Hello together,
>
> has anybody ever migrated RT from MySQL to PostgreSQL? Are there any scripts
> available to accomplish this?
>
you can start here: http://wiki.bestpractical.com/view/MySQLToPg :)
I did it with a slighty modifi
On Sun, Dec 06, 2009 at 05:43:05PM +1000, David Hobley wrote:
>
> We have been trying to do this using this page, but we have never
> managed to get the binary attachments across successfully. If you have
> any luck with this, we are definitely interested in hearing about it.
>
attached the ve
On Sun, Dec 06, 2009 at 05:21:52PM +0100, Emmanuel Lacour wrote:
> On Sun, Dec 06, 2009 at 05:43:05PM +1000, David Hobley wrote:
> >
> > We have been trying to do this using this page, but we have never
> > managed to get the binary attachments across successfully. If you h
On Sun, Dec 06, 2009 at 05:14:29PM -0100, David Lane wrote:
> I realise this will be slwww but i did it before with 3.6 and want to
> do it again
>
> Google is being very unkind to me today and the archives are not helping
> either
>
> I think my previous fix was ugly but I don't have access
On Wed, Dec 09, 2009 at 03:18:52PM -0500, Jerrad Pierce wrote:
> >global
> Globals are not a type unto themselves, but a scope for the other types.
> This seems most useful for tickets where you want a CF to be available
> for most if not all of your queues (and if not all, it's presence is not
> a
On Fri, Dec 11, 2009 at 03:07:59PM +0530, H Manohar rayker wrote:
> Hi,
>
> How can I branch out or filter tickets depending on the content to different
> queues? I have RT 3.8.4 , centos 5.3, apache 1.3, mysql 5.x currently setup.
>
you have to write a scrip that analyze incoming emails conte
On Mon, Jan 11, 2010 at 10:44:15PM -0700, Matt Adams wrote:
> Folks:
>
> I've created a custom field for a static description we'll use on some
> of our project-related tickets. Unfortunately the textarea is so small
> as to be almost useless.
>
> Is there anything that can be easily done make
On Mon, Jan 11, 2010 at 05:29:58PM -0800, Gary Greene wrote:
> I'm currently running RT 3.8.1 on a Dell Optiplex 745 tower in my cube
think about upgrading to latest 3.8 there were many bugs in first
releases (3.8.0, 3.8.1) and many improvements since.
> running CentOS 5.2. This box has a Pentium
On Mon, Jan 11, 2010 at 03:48:05PM -0500, rmp dmd wrote:
> Can the colmuns when doing Bulk Update on RT 3.4.5 be managed?
> On Bulk Update, we have the following columns:
>
> Update
> id
> Status
> Priority
> Subject
> Queue
> Owner
> RequestorAddresses
> Due
>
> We do not need "Owner" and "Due d
On Mon, Jan 11, 2010 at 06:13:25PM -0200, Wagner Pereira wrote:
> Hi, folks.
>
> I have faced a problem when I'm using Request Tracker:
>
>
> Bad Request
>
> Your browser sent a request that this server could not understand.
> Reason: You're speaking plain HTTP to an SSL-ena
On Fri, Jan 08, 2010 at 03:24:22PM -0500, Lander, Scott wrote:
> folks,
>
>In RT 3.8.x. I have several different queues, each of which have their
> own work categories as CFs. When a call comes in from a user to the help
> desk the help desk people select the queue and fill in the manda
On Tue, Jan 12, 2010 at 09:02:52AM -0500, Lander, Scott wrote:
> It is set to mandatory - but, that only affects tickets entered via the web
> interface, not tickets which come in via email.
> And, it also only acts at create time, not at resolve time...
>
> So, I am hoping to have a final check
On Tue, Jan 12, 2010 at 11:43:31AM -0700, Matt Adams wrote:
> Thanks to all who've replied thus far ... I ended up editing the
> templates and changing the cols and rols.
>
But Kevin is right, you should use the callback as this will make
upgrade easiers thant modifying original files.
On Wed, Jan 13, 2010 at 12:18:15PM +0100, Carlos Garcia Montoro wrote:
> Hi,
>
> My institution is being enforced to calculate the costs of the
> services that it provides in a currency that we call "Service Unit"
> ("SU" for short). We have some queues that represent different kinds
> of work pro
On Thu, Jan 21, 2010 at 10:06:39AM +, John Robson wrote:
> Apologies if this is a repost - I sent it before my confirmation email
> arrived, and have just checked the gossamer archives and it didn't show up.
>
here we don't allow to reply to a ticket already billed. So we have a
customconditi
On Tue, Jan 26, 2010 at 03:17:43PM +, John Robson wrote:
>
> Using that links, and some of it's fellows I've mostly gotit working, took
> a little while, and a touch of furkling, but the right thing is now (mostly)
> happening.
>
> I am still getting outgoing emails from the original ticket,
On Thu, Feb 04, 2010 at 02:56:52PM -0500, Coco, Alex wrote:
> I am stumped here,
>
> I have emails coming in from users in Asia where the subject and from
> headers contain encoded characters for their local language, when the
> ticket is created in RT the header fields display ??? Instead of the
On Fri, Feb 05, 2010 at 12:06:35PM -0800, Ken Crocker wrote:
> To list,
>
> Our testing of 3.8.7 is working nicely, with only a few bugs. We noticed
> that although th Query works well with Custom FIelds, etc. we can't get
> a pie or bar chart to show. We thought those were automatically include
On Fri, Feb 05, 2010 at 12:08:37PM -0800, Ken Crocker wrote:
> To List,
>
> Is anyone out there having problems with no links from Search results to
> tickets? Any idea why I might be?
>
is this a fresh RT install or did you upgrade from previous version?
I see no problems on a freh install, m
On Mon, Feb 08, 2010 at 03:20:29AM -0800, softouch wrote:
>
> "https://mydomain.comticket/Display.html?id=12";
>
> look at the ".comticket" portion. there should be a "/" between .com and
> ticket also ticket should be "Ticket". when i edit this manually every thing
> went ok."
>
> i have teste
On Mon, Feb 08, 2010 at 12:41:11PM +0100, Alberto Villanueva wrote:
> Good morning,
>
>
> I would like to download a file of the RT source code. The
> filename is "combobox.js", and the version is "3.8.1".
> Does a ftp exist where I can download the file?
>
tarballs are available here:
http://
On Mon, Feb 08, 2010 at 12:21:47PM -0200, Wagner Pereira wrote:
> Hi, folks.
>
> I need some help with that: There is a Postfix MTA running in the same
> server of RT.
>
> I configured procmail to deliver the messages to rt-mailgate, but after
> some tests I still can't create a ticket through
On Mon, Feb 08, 2010 at 12:40:00PM -0200, Wagner Pereira wrote:
>
> My authentication is HTTPS: https://rtracker.rt.pop-sp.rnp.br/rt/
>
That's the way you access your RT server, not the way you authenticate
to it. Can you give us your VirtualHost configuration?
>
> P.S.: I observed a thing: every
On Mon, Feb 08, 2010 at 01:34:51PM -0200, Wagner Pereira wrote:
> Emmanuel,
>
> That's my VirtualHost file:
>
> ===
>
>ServerName rtracker.rt.pop-sp.rnp.br
>RedirectMatch ^/$ https://rtracker.rt.pop-sp.rnp.br/rt/
>DocumentRoot /var/www
>CustomLog /var/log/ap
On Mon, Feb 08, 2010 at 12:56:05PM -0800, Ken Crocker wrote:
> Emmanuel,
>
> HA! I found it. Your clue as to the format settings put me in the
> right direction. I had screwed up the default format settings. I've
> got it working now. Thanks.
>
You're welcome ;)
On Fri, Feb 12, 2010 at 08:31:25AM -0800, Michael Neuschafer wrote:
> Does anybody know how to make subject field in the ticket mandatory? Is
> there a call back or any way of doing this?
>
There is an extension:
http://search.cpan.org/dist/RT-Extension-MandatorySubject/
___
On Fri, Feb 12, 2010 at 01:32:25PM -0800, Ken Crocker wrote:
> To list,
>
> I finally have RT 3.8.7 up and running in our test environment. It's
> GREAT! I didn't install ALL the extensions, just RTx::Calendar and
> RT::Authen::ExternalAuth. I'm assuming the pie/bar chart capability is
> inclu
On Sat, Feb 13, 2010 at 07:26:49AM +0200, Cobus van Aardt wrote:
> Hi can anybody help me troubleshoot the dashboard subscription feature
> please or point me in the right direction. I set up a subscription but
> never receive any emails...
>
You have to setup a cron job on the server. See "10
On Mon, Feb 15, 2010 at 05:18:53PM +, Justin Hayes wrote:
> That doesn't seem to be an answer. So it's just slow if you want to have a
> lot of owners??
>
> It doesn't take 40 secs to render the owner dropdown on ticket create/update,
> so why should the search screen be so bad? They both us
On Mon, Feb 15, 2010 at 05:33:59PM +, Justin Hayes wrote:
> Sorry maybe I'm confusing things.
>
> The list is long, but that's deliberate. The guys who use this RT need
> everyone able to own tickets, as they pass the ticket back to the customer as
> owner of a ticket (which isn't how we use
On Fri, Feb 26, 2010 at 08:56:27PM -, Jim Tambling wrote:
> Hello,
>
>
>
> I'm guessing the syntax for this would be quite simple but I have 0 perl
> knowledge. I want to display the value of a custom field in the email
> subject.
>
In your template use something like
{$Ticket->FirstCust
Here we used the following method:
- an incoming queue without watchers, without anything except a scrip
that dispatch tickets in others queues
- a fallback error queue with admins as watcher in case the dispatch
cannot be done.
- a scrip that trigger on queue change in every queues except in
On Wed, Mar 03, 2010 at 11:07:18AM -0430, Julio C. Ortega wrote:
>
> I would like to know if it's at all feasible to exclude an specific
> queue from being assigned the global script/actions on RT
>
> This is in order to avoid manual assignement of Script/Actions on a
> per-queue basis to have th
On Fri, Mar 05, 2010 at 01:05:27PM -0800, Ken Crocker wrote:
> To list,
>
> In 3.6 reminders didn't pass along with the ticket when moved to another
> queue. They also did not go away when the ticket (owning the reminder)
> was resolved. My question is, were either of these situations resolved
On Fri, Mar 12, 2010 at 02:01:43PM -0500, Joe Kirby wrote:
> Currently RT Custom fields offer Mandatory, Digits, Year
>
> I would like to create a CF which require date validation and always
> ensures formatting (mm/dd/)
>
> Is this something that must be done at the Perl level or can it be
On Sun, Mar 21, 2010 at 04:51:53AM +0100, Michelle Konzack wrote:
>
> RT can only handel ONE RT account/E-Mail-Address
>
Standard RT configuration is to use 2 addresses for _each_ queue (one
for correspondances, one for comments). Then you can have several
queues with a set of permissions that
On Sun, Mar 21, 2010 at 02:53:52AM +0100, Torsten Brumm wrote:
> Hi Emmanuel,
> just saw this patch is against 3.8.6, does this mean it is included in
> 3.8.7/8?
>
3.8.7, no
3.8.8, not yet (@BPS, many users want it, anyone to review it?)
___
http://l
On Thu, Apr 08, 2010 at 08:55:10AM -0400, troppmann_tob...@emc.com wrote:
> Hi all,
>
>
>
> I have a problem with Outlook Emails and the winmail.dat attachments.
> Basically all our Emails send from Outlook to RT
>
> are having the winmail.dat attached with all the original attachments in i
On Wed, Apr 07, 2010 at 11:53:35AM -0400, Jesse Vincent wrote:
>
>
>
> The largest RT I know about does between 40,000 and 70,000 tickets per
> day. They do shred historical tickets, lest they end up with tens of
> millions of tickets per year in their production database.
>
that's really big!
On Thu, May 06, 2010 at 11:07:04AM +0100, Gabriel - IP Guys wrote:
> I want to strip out a particular requestor address, and replace it with
> another one from within RT. This is to prevent emails from one of our
> new clients, (who happens to have around 30 servers, all which send
> errors, and lo
On Thu, May 06, 2010 at 01:45:52PM +0200, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
> Hi,
> i'm searching since some days for a way to change the RT Reports Colors for
> PIE Charts.
>
> RT uses the colors in order: red, green, yellow, blue etc but i don't like to
> start with red.
>
On Fri, May 07, 2010 at 11:41:57AM -0400, Edna Wigderson wrote:
> Hello,
>
> We need to move an RT queue from one production server to another due to
> internal reorganization. Both servers run RT 3.8.x . So a mysql dump &
> restore of the tickets in the queue will be problematic as it might
> cau
On Mon, May 10, 2010 at 11:08:13AM -0400, Chris Hall wrote:
> Total n00b question here but, how does one "delete" a queue? I don't see
> the option anywhere.
>
> I see that I can disable it but, it still shows for admin users. I want to
> just delete it completely.
You have to user shredder (Co
On Mon, May 03, 2010 at 07:38:45PM +0200, Torsten Brumm wrote:
> Hi Emmanuel,
> i think jesse is talking about our installation ;-)
>
thanks, that's an interresting setup.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
On Wed, May 12, 2010 at 03:54:25PM +0430, Payam Poursaied wrote:
> Hi all
>
> I'm not sure if this is a bug or miss configuration or ever proper situation
> in RT:
>
> This is the scenario:
>
> The Customer Support A who has full access to CS queue, needs to ask NOC
> staffs (in NOC queue) regar
On Wed, May 12, 2010 at 10:29:44AM -0400, borngunn...@aol.com wrote:
>
>
>
> I need to know where the extracted src 3.8.8 has to be during the
> upgrade from 3.8.4. Do I have to copy the entire directory to the
> current 3.8.4 directory before doing the upgrade? I have read the READ
> ME and the
On Fri, May 14, 2010 at 11:43:35PM +0200, Václav Ovsík wrote:
> Dear Users and Developers,
> I'm facing a migration four instances RT 3.2.2 to RT 3.8.8 with a number
> of customizations.
> Back-end database is MySQL and I have prepared a script for loading
> database dumps from old MySQL 3.23.58 to
On Sat, May 15, 2010 at 11:04:08AM +0530, Praveen C wrote:
>
>
> Hi All
>
> Is there any way that I can run two instance of RT in Debian
> I need seperate database and access for each RT.
>
just install two RT in two different directories, then esasiest way is
to configure those RT as fastcgi a
On Mon, May 17, 2010 at 01:53:43PM +0200, Václav Ovsík wrote:
>
> Oh yes, I was blind that RT uses DBIx::SearchBuilder. There is
> a subroutine BinarySafeBLOBs defined in
> DBIx::SearchBuilder::Handle::Pg.pm and returns undef. That is - Pg is
> considered not capable handling binary in safe manner
On Fri, May 28, 2010 at 12:29:44PM +0100, Jim Tambling wrote:
> Is there a way to make the 'Time Worked' field mandatory with each
> update?
>
>
You have to write your own callback for share/html/Ticket/Update.html to
check that the field is not empty on post.
see http://wiki.bestpractical.com
On Fri, May 28, 2010 at 03:29:33PM +0200, Richard Pijnenburg wrote:
> Hi all,
>
>
>
> We work a lot with a main ticket with sub tickets below it.
>
> For each sub ticket 'time worked' is filled in.
>
> At this moment we manually calculate it and put it in the main ticket.
>
> Is there a way
On Wed, Jun 02, 2010 at 01:19:10PM -0600, Thierry Thelliez wrote:
> Hello all,
>
> I need to create a role (or group) for users that will have read-only
> access to the system. They need to look at a particular queue, look at
> the tickets,... but they should not be able to submit tickets, or be
>
On Wed, Jun 09, 2010 at 02:37:59PM +0200, ronald higgins wrote:
> Hi All,
>
> We're currently running RT 3.8.0 plugging into MySQL 5.0 (local)
> running on Centos 5.4.
> Due to performance issues i am looking at partitioning the Attachments
> & Tickets tables
> to try and squeeze out some performa
On Mon, Jun 14, 2010 at 08:23:05AM -0700, Jonathan Rummel wrote:
>
> All,
>
> Would anyone be able to give me an idea of how to pass a custom field value
> through to it's auto-created child ticket using a template? Right now, my
> template looks like this:
>
> What I want to do is pass the val
On Tue, Jun 15, 2010 at 02:20:45PM -0400, scott 2600 wrote:
> Hello -
>
> We run a call center for our local schools. One thing we have done recently
> is create a web based system for our interns that man the helpdesk so they
> receive a call with a problem, obtain the user's email address and
On Wed, Jun 16, 2010 at 04:08:13AM -0400, Dan Mahoney, System Admin wrote:
> Hey there,
>
> I'd like to be able to do HTTP auth on RT for my staff (who would have
> single sign-on), while still allowing standard web-logins for my
> customers.
>
> Is there an easy guide as to how to accomplish th
On Tue, Jun 22, 2010 at 10:04:40AM +0200, Alberto Villanueva wrote:
> Hi,
>
>
> A have a question about "Pincipals" table. If I run next query: "select
> * from Principals where ObjectId=26;". It returns a user (in my
> database). It's OK.
>
> If I run next query: "select count(id) from Tickets
On Tue, Jun 22, 2010 at 10:08:01AM +0700, Trần Trọng Tấn wrote:
> I want to display some basic HTML tag (like table) on ticket body on page
> /Ticket/Display.html. Where can I configure to enable it? or mod some code
> to do it?
>
you have to change the file share/html/Ticket/Display.html.
but f
On Fri, Jul 25, 2008 at 01:07:49AM -0700, F350 wrote:
>
> Can anyone help please ? Just tell me if it is possible or not :)
> Thanks
>
>
> F350 wrote:
> >
> > Greetings all,
> >
> > I was wondering if there is a way to oblige users to fill in custom
> > fields before resolving tickets.
> > Ca
On Fri, Aug 01, 2008 at 08:21:04AM +0100, Tim Cutts wrote:
>
> On 1 Aug 2008, at 8:09 am, Gaurav Ghimire wrote:
>
> I'm currently evaluating RT 3.8.0, on an Etch system. Obviously there
> are no pre-built debs this time, so I'm doing it the normal way. It's
> worth noting that RT 3.8 requir
On Sat, Aug 16, 2008 at 11:26:04PM +0200, Rainer Duffner wrote:
> Hi,
>
> I'd like to have statistics that list - per queue - which requestors
> requested how many tickets.
>
> Is that possible?
>
Yes, make a search for all tickets in the wanted queue on the web UI,
then at the bottom of the
On Wed, Aug 20, 2008 at 04:54:11PM +0200, Geir Skjotskift wrote:
> Hello,
>
> Has anyone else had problems with special character after upgrading
> to rt 3.8.1? The nordic letters æøå is now missrepresented in both
> user-realname and case texts. It looks like some iso-8859-x <-> utf-8
> problems
On Wed, Aug 20, 2008 at 05:20:44PM +0200, Geir Skjotskift wrote:
> Emmanuel Lacour wrote:
> > You're using mysql, right?
> >
> > Did you run the schema.mysql-4.0-4.1 upgrade ?
>
>
> using mysql yes.
>
> I ran the
>
> "/opt/rt3/sbin/rt
On Wed, Aug 20, 2008 at 04:29:55PM +0100, Tom H wrote:
>
> warn $content if ($opts{debug});
>
> and according to "perldoc warnings", the function warn should send the
> content to STDERR...
>
> So I've no idea where that information is going
>
> Any ideas?
>
Try to log the error to a file
On Wed, Aug 20, 2008 at 06:22:28PM +0200, Geir Skjotskift wrote:
> Emmanuel Lacour wrote:
> > You forgot to read UPGRADING.mysql. It will tell you to upgrade format
> > of DB fields as now RT uses full UTF-8 colation.
>
> hm. Indeed I did. Sorry.
>
> However, when I
On Mon, Sep 01, 2008 at 07:31:38PM -0500, Jesse Vincent wrote:
>
> On Sep 1, 2008, at 6:16 PM, Razvan Cosma wrote:
>
> > Hello,
> > I installed RT a few weeks ago, on Apache/Centos, and while its
> > functions appear to all work correctly, a big problem is that ticket
> > display screens are
On Tue, Sep 02, 2008 at 09:06:08AM +0200, Emmanuel Lacour wrote:
>
>
> Here we ended in commenting all "-moz-border-radius:" and
> "-webkit-border-radius:" in web2 css. With this, we got good
> performances on FF.
>
> You can also try to disable the ba
On Tue, Sep 02, 2008 at 03:22:40AM -0700, F350 wrote:
>
> Hello,
>
> I just upgraded RT from 3.8.0 to 3.8.1 as suggested in the README.
> Everything is OK except some charset problems with ticket titles as well as
> templates. In fact, characters like "é", "à" ... appear scrambled. However
> tick
On Tue, Sep 02, 2008 at 04:41:41AM -0700, F350 wrote:
>
> I'm running Mysql 5
> When applying the command:
> perl etc/upgrade/schema.mysql-4.0-4.1.pl rt3 user pass > sql.queries
> i get the following message:
> DBD::mysql version 4.002 required--this is only version 3.0008 at
> etc/upgrade/schema.
On Tue, Sep 02, 2008 at 06:02:25AM -0700, F350 wrote:
>
>
> I checked back RT's web interface but i still have the same problem: ticket
> subjects, custom fields and templates are all scrambled :(
>
Did you cleared the Mason cache (rm -rf ~rt/var/mason_data/*) then
restart apache.
On Tue, Sep 02, 2008 at 06:25:01AM -0700, F350 wrote:
>
> Yes i did but that did not fix the problem.
> I'm confused.
>
Me too, maybe I gave wrong ideas, did your RT comes from an upgrade of
3.6.x before 3.8.0 ?
___
http://lists.bestpractical.com/cgi-b
On Tue, Sep 02, 2008 at 07:13:24AM -0700, F350 wrote:
>
> No I installed from scratch 3.8.0.
> Somewhere in the UPGRADING.mysql file, they say:
> don't use utf8 as default mysql's character set, it's default in some
> distributives.
>
> I'm using debian etch but i don't know if my mysql is using
On Tue, Sep 02, 2008 at 07:39:14AM -0700, F350 wrote:
>
> Exactly.
> I run the show variables like 'character_set%'; command, here is the output:
> +--++
> | Variable_name| Value |
> +--+--
On Tue, Sep 02, 2008 at 08:14:55AM -0700, F350 wrote:
>
> Thanks a lot for your help and time Emmanuel.
> I updated all the tickets, CF and templates that look corrupted.
> Next time i'll make sure I do the updates on a test server :)
>
You're welcome :)
Using a test server or a test db/rt in
On Wed, Sep 03, 2008 at 11:31:02AM -0400, Alan Cheng wrote:
> This RT user of ours used a different open source ticketing system
> before. That system allows modifications to the "Summary" (almost
> equivalent to the email Subject:), "Note" and "Description". With this
> feature the user found it
On Thu, Sep 04, 2008 at 12:20:00PM +0200, Hakan Kaya wrote:
> Please help me, I am not a perl nor Pg expert. After a restart,
> request-tracker 3.6.1 on Debian etch stopped working. The complete error
> message is this:
> Connect Failed received invalid response to SSL negotiation: F\n\n at
> /usr/
On Thu, Sep 04, 2008 at 08:45:15PM -0400, Jesse Vincent wrote:
>
> On Sep 4, 2008, at 8:42 PM, [EMAIL PROTECTED] wrote:
>
> > We are the same, much prefer searching for all unresolved and resolved
> > tickets in the quick search. The change has caused quite a bit of
> > abuse
> > at the sysadmi
On Tue, Sep 09, 2008 at 04:54:03AM -0700, Antikx wrote:
>
> Hello,
Ehlo,
> I noticed that custom fields that I have defined as mandatory, seem to not
> be mandatory on the self-serve "create a new ticket" page. They function
> properly for a user with more rights, but seem to be optional for a s
On Thu, Sep 11, 2008 at 04:11:13PM +0200, Mailing List SVR wrote:
>
> Hi Emmanuel,
>
> do you have some hints for this extension and RT 3.8.1?
>
Well I didn't tried it on 3.8, so you're talking to me that I need ot
have a look and update it ;)
Well, I will try to find time for this as soon as
On Thu, Sep 11, 2008 at 04:33:51PM +0200, Emmanuel Lacour wrote:
> On Thu, Sep 11, 2008 at 04:11:13PM +0200, Mailing List SVR wrote:
> >
> > Hi Emmanuel,
> >
> > do you have some hints for this extension and RT 3.8.1?
> >
>
> Well I didn't tried it
On Tue, Sep 16, 2008 at 12:25:28PM -0400, [EMAIL PROTECTED] wrote:
> At the moment, we have a set of global scrips that apply to all queues. We
> want to migrate to using per-queue scrips since many of the queues have
> different needs. Is there an easy way to take the existing global scrips and
On Tue, Sep 16, 2008 at 04:46:25PM +0200, Emmanuel Lacour wrote:
>
> I just uploaded a new version (0.03) to CPAN with updated
> Module::Install and updated Results.xls with new features of 3.8
> Results.tsv.
> Should be available soon on mirrors.
>
>
> Thought, in 3
On Wed, Sep 17, 2008 at 10:39:25AM -0400, Jesse Vincent wrote:
>
>
>
> On Wed, Sep 17, 2008 at 10:19:06AM -0400, Mathieu Longtin wrote:
> > Is there a way to create a "select one value" custom field that gets its
> > valid values from some SQL query, rather than build the list manually?
>
>
>
On Wed, Sep 17, 2008 at 04:59:33PM +0200, Hoogstraten, Ton wrote:
> HI,
>
>
>
> In RT 3.6.6 if I have an custom field with a combobox the box does not
> display properly with IE. Anybody know what is causing this and how to
> resolve it? Firefox does not have this problem. Only IE 7 as I tested
On Fri, Sep 19, 2008 at 10:56:04AM +0100, Eugenio Mastroviti wrote:
>
> RT::Ticket::ACLEquivalenceObjects Unimplemented in RT::Principal.
> (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm line 327)
>
Did you empty you're Mason cache (rm -rf /opt/rt3/var/mason_data/*) ?
D you hae some local custo
On Fri, Sep 19, 2008 at 11:32:42AM +0100, Eugenio Mastroviti wrote:
> > Did you empty you're Mason cache (rm -rf /opt/rt3/var/mason_data/*) ?
> > D you hae some local customizations ?
>
> I did empty it, sorry, I forgot to mention it. I also ran make
> testdeps/make fixdeps for both builds and the
On Fri, Sep 19, 2008 at 10:26:49AM -0400, Curtis Bruneau wrote:
> I'm not sure if this is the right place to ask... I'm currently using RT
> 3.8.1 and I was wondering if there is an extension to do very basic
> calendering, ideally the display would be built into RT instead of
> relying on an ex
On Fri, Sep 19, 2008 at 10:51:29AM -0500, RT wrote:
> All -
>
> Is it possible to have RT auto-add an AdminCc based on either a Custom Field
> value or RT Group membership on Ticket Create?
>
> It appears this might be possible using a custom scrip, but I'm not certain.
Sure it is.
> If there's
On Thu, Sep 25, 2008 at 03:30:12PM -0300, Darvin Denmian wrote:
> good afternoon,
>
> first of all, sorry by my bad english :(
>
> i'll try to explain my problem here:
>
> - I have one queue with the following reply address : [EMAIL PROTECTED]
> - My domain is : @foo.bar
>
> When RT try to
On Thu, Sep 25, 2008 at 04:07:43PM -0400, Gabriel Cadieux wrote:
> hi again,
>
> i was also wondering if anyone knows how i can get rid of some non-custom
> fields
> entirely (or simply not display them at all)? such as the CC: and AdminCC:
> fields,
> since i have set up RT not to use email in
On Mon, Sep 29, 2008 at 12:14:11PM +0100, Howard Jones wrote:
> Every now and then I see discussion on here about looking for stalled
> tickets, and notifying their owners... I'd like to do this too, but
> first I have a different problem - none of the tickets in my RT are
> stalled. Some are 'back
On Mon, Sep 29, 2008 at 08:12:30PM +0800, d tbsky wrote:
> 2008/9/27 Gabriel Cadieux <[EMAIL PROTECTED]>:
> > i was told it is probably being caused by a bug in the version of
> > DBD::mysql that we have currently installed (mine is 4.00.7, which is the
> > one described in the link below as havi
On Mon, Sep 29, 2008 at 02:18:09PM +0200, Marco Avvisano wrote:
>
> It's possible in 3.8.1 configure a way to ensure that a ticket will always
> have a Subject?
>
No, you have to modify RT. I think there is an example at
http://wiki.bestpractical.com/.
Can someone revert last modification, the wiki looks empty now, only a
homepage on how to install RT on fedora :(
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On Mon, Sep 29, 2008 at 02:39:55PM +0200, Emmanuel Lacour wrote:
> Can someone revert last modification, the wiki looks empty now, only a
> homepage on how to install RT on fedora :(
>
I did it myself, no need to be an admin wiki to rever
On Mon, Sep 29, 2008 at 02:38:43PM +0200, Emmanuel Lacour wrote:
> On Mon, Sep 29, 2008 at 02:18:09PM +0200, Marco Avvisano wrote:
> >
> > It's possible in 3.8.1 configure a way to ensure that a ticket will always
> > have a Subject?
> >
>
> No, you
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