Re: [rt-users] QuickSearch Too Slow - rt-3.6.0

2009-11-23 Thread Emmanuel Lacour
On Tue, Nov 24, 2009 at 01:01:39PM +0530, Umasankar Pandurangan wrote: > Hi, > > I am using RT v3.6.0 on RHEL AS 3 with Oracle 9i as the back-end > database on a Pentium server with 1GB of RAM. This RT instance is > hosting two business applications and there are close to 1200 queues > on it. > >

Re: [rt-users] Customfields question

2009-11-25 Thread Emmanuel Lacour
On Wed, Nov 25, 2009 at 09:47:52AM +0100, Richard Pijnenburg wrote: > Dear List, > > > > I have created a Customfield that links to a webpage ( our own backend > system ) for our employees. > > We have enabled the SelfService page where our customers can also fill > in that customfield. > > T

Re: [rt-users] Customfields question

2009-11-25 Thread Emmanuel Lacour
On Wed, Nov 25, 2009 at 10:18:41AM +0100, Richard Pijnenburg wrote: > Hi Emmanuel, > > That is correct. > The only problem is: > 1. The customer must be able to fill in the customfield with ticket > creation. > 2. The customer may view the value of the customfield when viewing the > ticket. > 3. t

Re: [rt-users] Customfields question

2009-11-25 Thread Emmanuel Lacour
On Wed, Nov 25, 2009 at 10:46:18AM +0100, Richard Pijnenburg wrote: > Hi Emmanuel, > > I found that file yeah. > It's only unclear what code I need to make the filter for it. > Unfortunate my coding experience is more in php then perl :-) > try something like this (not tested): diff --git a/sha

Re: [rt-users] Migrating from RT MySQL to PostgreSQL

2009-11-26 Thread Emmanuel Lacour
On Thu, Nov 26, 2009 at 05:07:20PM +0100, Nehmer Torben wrote: > Hello together, > > has anybody ever migrated RT from MySQL to PostgreSQL? Are there any scripts > available to accomplish this? > you can start here: http://wiki.bestpractical.com/view/MySQLToPg :) I did it with a slighty modifi

Re: [rt-users] Migrating from RT MySQL to PostgreSQL

2009-12-06 Thread Emmanuel Lacour
On Sun, Dec 06, 2009 at 05:43:05PM +1000, David Hobley wrote: > > We have been trying to do this using this page, but we have never > managed to get the binary attachments across successfully. If you have > any luck with this, we are definitely interested in hearing about it. > attached the ve

Re: [rt-users] Migrating from RT MySQL to PostgreSQL

2009-12-06 Thread Emmanuel Lacour
On Sun, Dec 06, 2009 at 05:21:52PM +0100, Emmanuel Lacour wrote: > On Sun, Dec 06, 2009 at 05:43:05PM +1000, David Hobley wrote: > > > > We have been trying to do this using this page, but we have never > > managed to get the binary attachments across successfully. If you h

Re: [rt-users] Change Simple search behavour to include all tickets content by default as well as closed tickets

2009-12-06 Thread Emmanuel Lacour
On Sun, Dec 06, 2009 at 05:14:29PM -0100, David Lane wrote: > I realise this will be slwww but i did it before with 3.6 and want to > do it again > > Google is being very unkind to me today and the archives are not helping > either > > I think my previous fix was ugly but I don't have access

Re: [rt-users] custom fields best practices

2009-12-09 Thread Emmanuel Lacour
On Wed, Dec 09, 2009 at 03:18:52PM -0500, Jerrad Pierce wrote: > >global > Globals are not a type unto themselves, but a scope for the other types. > This seems most useful for tickets where you want a CF to be available > for most if not all of your queues (and if not all, it's presence is not > a

Re: [rt-users] Branch out tickets in RT.

2009-12-11 Thread Emmanuel Lacour
On Fri, Dec 11, 2009 at 03:07:59PM +0530, H Manohar rayker wrote: > Hi, > > How can I branch out or filter tickets depending on the content to different > queues? I have RT 3.8.4 , centos 5.3, apache 1.3, mysql 5.x currently setup. > you have to write a scrip that analyze incoming emails conte

Re: [rt-users] Custom field textarea too small

2010-01-11 Thread Emmanuel Lacour
On Mon, Jan 11, 2010 at 10:44:15PM -0700, Matt Adams wrote: > Folks: > > I've created a custom field for a static description we'll use on some > of our project-related tickets. Unfortunately the textarea is so small > as to be almost useless. > > Is there anything that can be easily done make

Re: [rt-users] Performance questions....

2010-01-11 Thread Emmanuel Lacour
On Mon, Jan 11, 2010 at 05:29:58PM -0800, Gary Greene wrote: > I'm currently running RT 3.8.1 on a Dell Optiplex 745 tower in my cube think about upgrading to latest 3.8 there were many bugs in first releases (3.8.0, 3.8.1) and many improvements since. > running CentOS 5.2. This box has a Pentium

Re: [rt-users] Columns on Bulk Update

2010-01-11 Thread Emmanuel Lacour
On Mon, Jan 11, 2010 at 03:48:05PM -0500, rmp dmd wrote: > Can the colmuns when doing Bulk Update on RT 3.4.5 be managed? > On Bulk Update, we have the following columns: > > Update > id > Status > Priority > Subject > Queue > Owner > RequestorAddresses > Due > > We do not need "Owner" and "Due d

Re: [rt-users] Bad Request

2010-01-11 Thread Emmanuel Lacour
On Mon, Jan 11, 2010 at 06:13:25PM -0200, Wagner Pereira wrote: > Hi, folks. > > I have faced a problem when I'm using Request Tracker: > > > Bad Request > > Your browser sent a request that this server could not understand. > Reason: You're speaking plain HTTP to an SSL-ena

Re: [rt-users] Need to make CF mandatory at resolve time

2010-01-11 Thread Emmanuel Lacour
On Fri, Jan 08, 2010 at 03:24:22PM -0500, Lander, Scott wrote: > folks, > >In RT 3.8.x. I have several different queues, each of which have their > own work categories as CFs. When a call comes in from a user to the help > desk the help desk people select the queue and fill in the manda

Re: [rt-users] Need to make CF mandatory at resolve time

2010-01-12 Thread Emmanuel Lacour
On Tue, Jan 12, 2010 at 09:02:52AM -0500, Lander, Scott wrote: > It is set to mandatory - but, that only affects tickets entered via the web > interface, not tickets which come in via email. > And, it also only acts at create time, not at resolve time... > > So, I am hoping to have a final check

Re: [rt-users] Custom field textarea too small

2010-01-12 Thread Emmanuel Lacour
On Tue, Jan 12, 2010 at 11:43:31AM -0700, Matt Adams wrote: > Thanks to all who've replied thus far ... I ended up editing the > templates and changing the cols and rols. > But Kevin is right, you should use the callback as this will make upgrade easiers thant modifying original files.

Re: [rt-users] Automatically computing the value of a custom field or adding hyperlinks to custom fields

2010-01-13 Thread Emmanuel Lacour
On Wed, Jan 13, 2010 at 12:18:15PM +0100, Carlos Garcia Montoro wrote: > Hi, > > My institution is being enforced to calculate the costs of the > services that it provides in a currency that we call "Service Unit" > ("SU" for short). We have some queues that represent different kinds > of work pro

Re: [rt-users] Prevent users reopening a closed ticket.

2010-01-21 Thread Emmanuel Lacour
On Thu, Jan 21, 2010 at 10:06:39AM +, John Robson wrote: > Apologies if this is a repost - I sent it before my confirmation email > arrived, and have just checked the gossamer archives and it didn't show up. > here we don't allow to reply to a ticket already billed. So we have a customconditi

Re: [rt-users] Prevent users reopening a closed ticket.

2010-01-26 Thread Emmanuel Lacour
On Tue, Jan 26, 2010 at 03:17:43PM +, John Robson wrote: > > Using that links, and some of it's fellows I've mostly gotit working, took > a little while, and a touch of furkling, but the right thing is now (mostly) > happening. > > I am still getting outgoing emails from the original ticket,

Re: [rt-users] Tickets created with ???? In subject and header fields

2010-02-04 Thread Emmanuel Lacour
On Thu, Feb 04, 2010 at 02:56:52PM -0500, Coco, Alex wrote: > I am stumped here, > > I have emails coming in from users in Asia where the subject and from > headers contain encoded characters for their local language, when the > ticket is created in RT the header fields display ??? Instead of the

Re: [rt-users] Charts not showing up in 3.8.7

2010-02-06 Thread Emmanuel Lacour
On Fri, Feb 05, 2010 at 12:06:35PM -0800, Ken Crocker wrote: > To list, > > Our testing of 3.8.7 is working nicely, with only a few bugs. We noticed > that although th Query works well with Custom FIelds, etc. we can't get > a pie or bar chart to show. We thought those were automatically include

Re: [rt-users] Ticket Links on reqults - problem

2010-02-06 Thread Emmanuel Lacour
On Fri, Feb 05, 2010 at 12:08:37PM -0800, Ken Crocker wrote: > To List, > > Is anyone out there having problems with no links from Search results to > tickets? Any idea why I might be? > is this a fresh RT install or did you upgrade from previous version? I see no problems on a freh install, m

Re: [rt-users] I Need urgent help about very unsual issue

2010-02-08 Thread Emmanuel Lacour
On Mon, Feb 08, 2010 at 03:20:29AM -0800, softouch wrote: > > "https://mydomain.comticket/Display.html?id=12"; > > look at the ".comticket" portion. there should be a "/" between .com and > ticket also ticket should be "Ticket". when i edit this manually every thing > went ok." > > i have teste

Re: [rt-users] Download a source code of RT

2010-02-08 Thread Emmanuel Lacour
On Mon, Feb 08, 2010 at 12:41:11PM +0100, Alberto Villanueva wrote: > Good morning, > > > I would like to download a file of the RT source code. The > filename is "combobox.js", and the version is "3.8.1". > Does a ftp exist where I can download the file? > tarballs are available here: http://

Re: [rt-users] I can't create a ticket in RT

2010-02-08 Thread Emmanuel Lacour
On Mon, Feb 08, 2010 at 12:21:47PM -0200, Wagner Pereira wrote: > Hi, folks. > > I need some help with that: There is a Postfix MTA running in the same > server of RT. > > I configured procmail to deliver the messages to rt-mailgate, but after > some tests I still can't create a ticket through

Re: [rt-users] I can't create a ticket in RT

2010-02-08 Thread Emmanuel Lacour
On Mon, Feb 08, 2010 at 12:40:00PM -0200, Wagner Pereira wrote: > > My authentication is HTTPS: https://rtracker.rt.pop-sp.rnp.br/rt/ > That's the way you access your RT server, not the way you authenticate to it. Can you give us your VirtualHost configuration? > > P.S.: I observed a thing: every

Re: [rt-users] I can't create a ticket in RT

2010-02-08 Thread Emmanuel Lacour
On Mon, Feb 08, 2010 at 01:34:51PM -0200, Wagner Pereira wrote: > Emmanuel, > > That's my VirtualHost file: > > === > >ServerName rtracker.rt.pop-sp.rnp.br >RedirectMatch ^/$ https://rtracker.rt.pop-sp.rnp.br/rt/ >DocumentRoot /var/www >CustomLog /var/log/ap

Re: [rt-users] Ticket Links on reqults - problem

2010-02-08 Thread Emmanuel Lacour
On Mon, Feb 08, 2010 at 12:56:05PM -0800, Ken Crocker wrote: > Emmanuel, > > HA! I found it. Your clue as to the format settings put me in the > right direction. I had screwed up the default format settings. I've > got it working now. Thanks. > You're welcome ;)

Re: [rt-users] subject field in the ticket mandatory

2010-02-12 Thread Emmanuel Lacour
On Fri, Feb 12, 2010 at 08:31:25AM -0800, Michael Neuschafer wrote: > Does anybody know how to make subject field in the ticket mandatory? Is > there a call back or any way of doing this? > There is an extension: http://search.cpan.org/dist/RT-Extension-MandatorySubject/ ___

Re: [rt-users] Adding another extension

2010-02-12 Thread Emmanuel Lacour
On Fri, Feb 12, 2010 at 01:32:25PM -0800, Ken Crocker wrote: > To list, > > I finally have RT 3.8.7 up and running in our test environment. It's > GREAT! I didn't install ALL the extensions, just RTx::Calendar and > RT::Authen::ExternalAuth. I'm assuming the pie/bar chart capability is > inclu

Re: [rt-users] Dashboard subscription doesn't send out emails

2010-02-12 Thread Emmanuel Lacour
On Sat, Feb 13, 2010 at 07:26:49AM +0200, Cobus van Aardt wrote: > Hi can anybody help me troubleshoot the dashboard subscription feature > please or point me in the right direction. I set up a subscription but > never receive any emails... > You have to setup a cron job on the server. See "10

Re: [rt-users] Very slow ticket search creation/edit screen 3.8.4

2010-02-15 Thread Emmanuel Lacour
On Mon, Feb 15, 2010 at 05:18:53PM +, Justin Hayes wrote: > That doesn't seem to be an answer. So it's just slow if you want to have a > lot of owners?? > > It doesn't take 40 secs to render the owner dropdown on ticket create/update, > so why should the search screen be so bad? They both us

Re: [rt-users] Very slow ticket search creation/edit screen 3.8.4

2010-02-15 Thread Emmanuel Lacour
On Mon, Feb 15, 2010 at 05:33:59PM +, Justin Hayes wrote: > Sorry maybe I'm confusing things. > > The list is long, but that's deliberate. The guys who use this RT need > everyone able to own tickets, as they pass the ticket back to the customer as > owner of a ticket (which isn't how we use

Re: [rt-users] Custom Field in email subject line

2010-02-27 Thread Emmanuel Lacour
On Fri, Feb 26, 2010 at 08:56:27PM -, Jim Tambling wrote: > Hello, > > > > I'm guessing the syntax for this would be quite simple but I have 0 perl > knowledge. I want to display the value of a custom field in the email > subject. > In your template use something like {$Ticket->FirstCust

Re: [rt-users] Change queue with a scrip before ticket creation.

2010-03-02 Thread Emmanuel Lacour
Here we used the following method: - an incoming queue without watchers, without anything except a scrip that dispatch tickets in others queues - a fallback error queue with admins as watcher in case the dispatch cannot be done. - a scrip that trigger on queue change in every queues except in

Re: [rt-users] Excluding Global Scripts/Actions from a queue

2010-03-03 Thread Emmanuel Lacour
On Wed, Mar 03, 2010 at 11:07:18AM -0430, Julio C. Ortega wrote: > > I would like to know if it's at all feasible to exclude an specific > queue from being assigned the global script/actions on RT > > This is in order to avoid manual assignement of Script/Actions on a > per-queue basis to have th

Re: [rt-users] Question on Reminders

2010-03-05 Thread Emmanuel Lacour
On Fri, Mar 05, 2010 at 01:05:27PM -0800, Ken Crocker wrote: > To list, > > In 3.6 reminders didn't pass along with the ticket when moved to another > queue. They also did not go away when the ticket (owning the reminder) > was resolved. My question is, were either of these situations resolved

Re: [rt-users] Date Validation for a Custom Field

2010-03-12 Thread Emmanuel Lacour
On Fri, Mar 12, 2010 at 02:01:43PM -0500, Joe Kirby wrote: > Currently RT Custom fields offer Mandatory, Digits, Year > > I would like to create a CF which require date validation and always > ensures formatting (mm/dd/) > > Is this something that must be done at the Perl level or can it be

Re: [rt-users] How to install RT global to handel 11 accounts seperately?

2010-03-21 Thread Emmanuel Lacour
On Sun, Mar 21, 2010 at 04:51:53AM +0100, Michelle Konzack wrote: > > RT can only handel ONE RT account/E-Mail-Address > Standard RT configuration is to use 2 addresses for _each_ queue (one for correspondances, one for comments). Then you can have several queues with a set of permissions that

Re: [rt-users] Date Validation for a Custom Field

2010-03-21 Thread Emmanuel Lacour
On Sun, Mar 21, 2010 at 02:53:52AM +0100, Torsten Brumm wrote: > Hi Emmanuel, > just saw this patch is against 3.8.6, does this mean it is included in > 3.8.7/8? > 3.8.7, no 3.8.8, not yet (@BPS, many users want it, anyone to review it?) ___ http://l

Re: [rt-users] Winmail.dat attachment problem

2010-04-08 Thread Emmanuel Lacour
On Thu, Apr 08, 2010 at 08:55:10AM -0400, troppmann_tob...@emc.com wrote: > Hi all, > > > > I have a problem with Outlook Emails and the winmail.dat attachments. > Basically all our Emails send from Outlook to RT > > are having the winmail.dat attached with all the original attachments in i

Re: [rt-users] Too many tickets in queue?

2010-04-30 Thread Emmanuel Lacour
On Wed, Apr 07, 2010 at 11:53:35AM -0400, Jesse Vincent wrote: > > > > The largest RT I know about does between 40,000 and 70,000 tickets per > day. They do shred historical tickets, lest they end up with tens of > millions of tickets per year in their production database. > that's really big!

Re: [rt-users] How to remove non routable email addresses from requestors?

2010-05-06 Thread Emmanuel Lacour
On Thu, May 06, 2010 at 11:07:04AM +0100, Gabriel - IP Guys wrote: > I want to strip out a particular requestor address, and replace it with > another one from within RT. This is to prevent emails from one of our > new clients, (who happens to have around 30 servers, all which send > errors, and lo

Re: [rt-users] How to change the color order of RT internal Reporting Functions

2010-05-06 Thread Emmanuel Lacour
On Thu, May 06, 2010 at 01:45:52PM +0200, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: > Hi, > i'm searching since some days for a way to change the RT Reports Colors for > PIE Charts. > > RT uses the colors in order: red, green, yellow, blue etc but i don't like to > start with red. >

Re: [rt-users] Moving a queue between RT servers

2010-05-07 Thread Emmanuel Lacour
On Fri, May 07, 2010 at 11:41:57AM -0400, Edna Wigderson wrote: > Hello, > > We need to move an RT queue from one production server to another due to > internal reorganization. Both servers run RT 3.8.x . So a mysql dump & > restore of the tickets in the queue will be problematic as it might > cau

Re: [rt-users] Deleting queues

2010-05-10 Thread Emmanuel Lacour
On Mon, May 10, 2010 at 11:08:13AM -0400, Chris Hall wrote: > Total n00b question here but, how does one "delete" a queue? I don't see > the option anywhere. > > I see that I can disable it but, it still shows for admin users. I want to > just delete it completely. You have to user shredder (Co

Re: [rt-users] Too many tickets in queue?

2010-05-11 Thread Emmanuel Lacour
On Mon, May 03, 2010 at 07:38:45PM +0200, Torsten Brumm wrote: > Hi Emmanuel, > i think jesse is talking about our installation ;-) > thanks, that's an interresting setup. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] bug or misconfiguration? a requestor with see ticket permission could not add her/his created ticket as a child ticket in another queue

2010-05-12 Thread Emmanuel Lacour
On Wed, May 12, 2010 at 03:54:25PM +0430, Payam Poursaied wrote: > Hi all > > I'm not sure if this is a bug or miss configuration or ever proper situation > in RT: > > This is the scenario: > > The Customer Support A who has full access to CS queue, needs to ask NOC > staffs (in NOC queue) regar

Re: [rt-users] Upgrade Directory

2010-05-12 Thread Emmanuel Lacour
On Wed, May 12, 2010 at 10:29:44AM -0400, borngunn...@aol.com wrote: > > > > I need to know where the extracted src 3.8.8 has to be during the > upgrade from 3.8.4. Do I have to copy the entire directory to the > current 3.8.4 directory before doing the upgrade? I have read the READ > ME and the

Re: [rt-users] Migration from MySQL to PostgreSQL - Pg datatypes for blobs?

2010-05-14 Thread Emmanuel Lacour
On Fri, May 14, 2010 at 11:43:35PM +0200, Václav Ovsík wrote: > Dear Users and Developers, > I'm facing a migration four instances RT 3.2.2 to RT 3.8.8 with a number > of customizations. > Back-end database is MySQL and I have prepared a script for loading > database dumps from old MySQL 3.23.58 to

Re: [rt-users] Running multiple instance of RT in debian

2010-05-14 Thread Emmanuel Lacour
On Sat, May 15, 2010 at 11:04:08AM +0530, Praveen C wrote: > > > Hi All > > Is there any way that I can run two instance of RT in Debian > I need seperate database and access for each RT. > just install two RT in two different directories, then esasiest way is to configure those RT as fastcgi a

Re: [rt-users] Migration from MySQL to PostgreSQL - Pg datatypes for blobs?

2010-05-17 Thread Emmanuel Lacour
On Mon, May 17, 2010 at 01:53:43PM +0200, Václav Ovsík wrote: > > Oh yes, I was blind that RT uses DBIx::SearchBuilder. There is > a subroutine BinarySafeBLOBs defined in > DBIx::SearchBuilder::Handle::Pg.pm and returns undef. That is - Pg is > considered not capable handling binary in safe manner

Re: [rt-users] Time Worked mandatory field

2010-05-28 Thread Emmanuel Lacour
On Fri, May 28, 2010 at 12:29:44PM +0100, Jim Tambling wrote: > Is there a way to make the 'Time Worked' field mandatory with each > update? > > You have to write your own callback for share/html/Ticket/Update.html to check that the field is not empty on post. see http://wiki.bestpractical.com

Re: [rt-users] calculating worked time from child tickets

2010-05-28 Thread Emmanuel Lacour
On Fri, May 28, 2010 at 03:29:33PM +0200, Richard Pijnenburg wrote: > Hi all, > > > > We work a lot with a main ticket with sub tickets below it. > > For each sub ticket 'time worked' is filled in. > > At this moment we manually calculate it and put it in the main ticket. > > Is there a way

Re: [rt-users] Creating a read-only monitor type role

2010-06-02 Thread Emmanuel Lacour
On Wed, Jun 02, 2010 at 01:19:10PM -0600, Thierry Thelliez wrote: > Hello all, > > I need to create a role (or group) for users that will have read-only > access to the system. They need to look at a particular queue, look at > the tickets,... but they should not be able to submit tickets, or be >

Re: [rt-users] migrating database

2010-06-09 Thread Emmanuel Lacour
On Wed, Jun 09, 2010 at 02:37:59PM +0200, ronald higgins wrote: > Hi All, > > We're currently running RT 3.8.0 plugging into MySQL 5.0 (local) > running on Centos 5.4. > Due to performance issues i am looking at partitioning the Attachments > & Tickets tables > to try and squeeze out some performa

Re: [rt-users] Passing CF values to child

2010-06-14 Thread Emmanuel Lacour
On Mon, Jun 14, 2010 at 08:23:05AM -0700, Jonathan Rummel wrote: > > All, > > Would anyone be able to give me an idea of how to pass a custom field value > through to it's auto-created child ticket using a template? Right now, my > template looks like this: > > What I want to do is pass the val

Re: [rt-users] Creating New User through API

2010-06-15 Thread Emmanuel Lacour
On Tue, Jun 15, 2010 at 02:20:45PM -0400, scott 2600 wrote: > Hello - > > We run a call center for our local schools. One thing we have done recently > is create a web based system for our interns that man the helpdesk so they > receive a call with a problem, obtain the user's email address and

Re: [rt-users] Multiple RT Entry points?

2010-06-16 Thread Emmanuel Lacour
On Wed, Jun 16, 2010 at 04:08:13AM -0400, Dan Mahoney, System Admin wrote: > Hey there, > > I'd like to be able to do HTTP auth on RT for my staff (who would have > single sign-on), while still allowing standard web-logins for my > customers. > > Is there an easy guide as to how to accomplish th

Re: [rt-users] Query about "Principals" table

2010-06-22 Thread Emmanuel Lacour
On Tue, Jun 22, 2010 at 10:04:40AM +0200, Alberto Villanueva wrote: > Hi, > > > A have a question about "Pincipals" table. If I run next query: "select > * from Principals where ObjectId=26;". It returns a user (in my > database). It's OK. > > If I run next query: "select count(id) from Tickets

Re: [rt-users] HTML for ticket body.

2010-06-22 Thread Emmanuel Lacour
On Tue, Jun 22, 2010 at 10:08:01AM +0700, Trần Trọng Tấn wrote: > I want to display some basic HTML tag (like table) on ticket body on page > /Ticket/Display.html. Where can I configure to enable it? or mod some code > to do it? > you have to change the file share/html/Ticket/Display.html. but f

Re: [rt-users] Mandatory Custom Fields in 3.8

2008-07-25 Thread Emmanuel Lacour
On Fri, Jul 25, 2008 at 01:07:49AM -0700, F350 wrote: > > Can anyone help please ? Just tell me if it is possible or not :) > Thanks > > > F350 wrote: > > > > Greetings all, > > > > I was wondering if there is a way to oblige users to fill in custom > > fields before resolving tickets. > > Ca

Re: [rt-users] Any BenchMarkings??

2008-08-01 Thread Emmanuel Lacour
On Fri, Aug 01, 2008 at 08:21:04AM +0100, Tim Cutts wrote: > > On 1 Aug 2008, at 8:09 am, Gaurav Ghimire wrote: > > I'm currently evaluating RT 3.8.0, on an Etch system. Obviously there > are no pre-built debs this time, so I'm doing it the normal way. It's > worth noting that RT 3.8 requir

Re: [rt-users] Is there a statistic that lists tickets per requestor?

2008-08-19 Thread Emmanuel Lacour
On Sat, Aug 16, 2008 at 11:26:04PM +0200, Rainer Duffner wrote: > Hi, > > I'd like to have statistics that list - per queue - which requestors > requested how many tickets. > > Is that possible? > Yes, make a search for all tickets in the wanted queue on the web UI, then at the bottom of the

Re: [rt-users] Issue with iso/utf in 3.8.1?

2008-08-20 Thread Emmanuel Lacour
On Wed, Aug 20, 2008 at 04:54:11PM +0200, Geir Skjotskift wrote: > Hello, > > Has anyone else had problems with special character after upgrading > to rt 3.8.1? The nordic letters æøå is now missrepresented in both > user-realname and case texts. It looks like some iso-8859-x <-> utf-8 > problems

Re: [rt-users] Issue with iso/utf in 3.8.1?

2008-08-20 Thread Emmanuel Lacour
On Wed, Aug 20, 2008 at 05:20:44PM +0200, Geir Skjotskift wrote: > Emmanuel Lacour wrote: > > You're using mysql, right? > > > > Did you run the schema.mysql-4.0-4.1 upgrade ? > > > using mysql yes. > > I ran the > > "/opt/rt3/sbin/rt

Re: [rt-users] delivery to RT queue returning EX_TEMPFAIL but not debug logs or anything useful

2008-08-20 Thread Emmanuel Lacour
On Wed, Aug 20, 2008 at 04:29:55PM +0100, Tom H wrote: > > warn $content if ($opts{debug}); > > and according to "perldoc warnings", the function warn should send the > content to STDERR... > > So I've no idea where that information is going > > Any ideas? > Try to log the error to a file

Re: [rt-users] Issue with iso/utf in 3.8.1?

2008-08-20 Thread Emmanuel Lacour
On Wed, Aug 20, 2008 at 06:22:28PM +0200, Geir Skjotskift wrote: > Emmanuel Lacour wrote: > > You forgot to read UPGRADING.mysql. It will tell you to upgrade format > > of DB fields as now RT uses full UTF-8 colation. > > hm. Indeed I did. Sorry. > > However, when I

Re: [rt-users] RT 3.8.0 painfully slow on Firefox / Ubuntu

2008-09-02 Thread Emmanuel Lacour
On Mon, Sep 01, 2008 at 07:31:38PM -0500, Jesse Vincent wrote: > > On Sep 1, 2008, at 6:16 PM, Razvan Cosma wrote: > > > Hello, > > I installed RT a few weeks ago, on Apache/Centos, and while its > > functions appear to all work correctly, a big problem is that ticket > > display screens are

Re: [rt-users] RT 3.8.0 painfully slow on Firefox / Ubuntu

2008-09-02 Thread Emmanuel Lacour
On Tue, Sep 02, 2008 at 09:06:08AM +0200, Emmanuel Lacour wrote: > > > Here we ended in commenting all "-moz-border-radius:" and > "-webkit-border-radius:" in web2 css. With this, we got good > performances on FF. > > You can also try to disable the ba

Re: [rt-users] Charset issues after upgrade to 3.8.1

2008-09-02 Thread Emmanuel Lacour
On Tue, Sep 02, 2008 at 03:22:40AM -0700, F350 wrote: > > Hello, > > I just upgraded RT from 3.8.0 to 3.8.1 as suggested in the README. > Everything is OK except some charset problems with ticket titles as well as > templates. In fact, characters like "é", "à" ... appear scrambled. However > tick

Re: [rt-users] Charset issues after upgrade to 3.8.1

2008-09-02 Thread Emmanuel Lacour
On Tue, Sep 02, 2008 at 04:41:41AM -0700, F350 wrote: > > I'm running Mysql 5 > When applying the command: > perl etc/upgrade/schema.mysql-4.0-4.1.pl rt3 user pass > sql.queries > i get the following message: > DBD::mysql version 4.002 required--this is only version 3.0008 at > etc/upgrade/schema.

Re: [rt-users] Charset issues after upgrade to 3.8.1

2008-09-02 Thread Emmanuel Lacour
On Tue, Sep 02, 2008 at 06:02:25AM -0700, F350 wrote: > > > I checked back RT's web interface but i still have the same problem: ticket > subjects, custom fields and templates are all scrambled :( > Did you cleared the Mason cache (rm -rf ~rt/var/mason_data/*) then restart apache.

Re: [rt-users] Charset issues after upgrade to 3.8.1

2008-09-02 Thread Emmanuel Lacour
On Tue, Sep 02, 2008 at 06:25:01AM -0700, F350 wrote: > > Yes i did but that did not fix the problem. > I'm confused. > Me too, maybe I gave wrong ideas, did your RT comes from an upgrade of 3.6.x before 3.8.0 ? ___ http://lists.bestpractical.com/cgi-b

Re: [rt-users] Charset issues after upgrade to 3.8.1

2008-09-02 Thread Emmanuel Lacour
On Tue, Sep 02, 2008 at 07:13:24AM -0700, F350 wrote: > > No I installed from scratch 3.8.0. > Somewhere in the UPGRADING.mysql file, they say: > don't use utf8 as default mysql's character set, it's default in some > distributives. > > I'm using debian etch but i don't know if my mysql is using

Re: [rt-users] Charset issues after upgrade to 3.8.1

2008-09-02 Thread Emmanuel Lacour
On Tue, Sep 02, 2008 at 07:39:14AM -0700, F350 wrote: > > Exactly. > I run the show variables like 'character_set%'; command, here is the output: > +--++ > | Variable_name| Value | > +--+--

Re: [rt-users] Charset issues after upgrade to 3.8.1

2008-09-02 Thread Emmanuel Lacour
On Tue, Sep 02, 2008 at 08:14:55AM -0700, F350 wrote: > > Thanks a lot for your help and time Emmanuel. > I updated all the tickets, CF and templates that look corrupted. > Next time i'll make sure I do the updates on a test server :) > You're welcome :) Using a test server or a test db/rt in

Re: [rt-users] Editing Comments or Replies

2008-09-03 Thread Emmanuel Lacour
On Wed, Sep 03, 2008 at 11:31:02AM -0400, Alan Cheng wrote: > This RT user of ours used a different open source ticketing system > before. That system allows modifications to the "Summary" (almost > equivalent to the email Subject:), "Note" and "Description". With this > feature the user found it

Re: [rt-users] urgent: Connect Failed received invalid response to SSL negotiation

2008-09-04 Thread Emmanuel Lacour
On Thu, Sep 04, 2008 at 12:20:00PM +0200, Hakan Kaya wrote: > Please help me, I am not a perl nor Pg expert. After a restart, > request-tracker 3.6.1 on Debian etch stopped working. The complete error > message is this: > Connect Failed received invalid response to SSL negotiation: F\n\n at > /usr/

Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status

2008-09-05 Thread Emmanuel Lacour
On Thu, Sep 04, 2008 at 08:45:15PM -0400, Jesse Vincent wrote: > > On Sep 4, 2008, at 8:42 PM, [EMAIL PROTECTED] wrote: > > > We are the same, much prefer searching for all unresolved and resolved > > tickets in the quick search. The change has caused quite a bit of > > abuse > > at the sysadmi

Re: [rt-users] Custom fields not mandatory for self serve

2008-09-09 Thread Emmanuel Lacour
On Tue, Sep 09, 2008 at 04:54:03AM -0700, Antikx wrote: > > Hello, Ehlo, > I noticed that custom fields that I have defined as mandatory, seem to not > be mandatory on the self-serve "create a new ticket" page. They function > properly for a user with more rights, but seem to be optional for a s

Re: [rt-users] Spreeadsheet, utf-8 and ms excel

2008-09-11 Thread Emmanuel Lacour
On Thu, Sep 11, 2008 at 04:11:13PM +0200, Mailing List SVR wrote: > > Hi Emmanuel, > > do you have some hints for this extension and RT 3.8.1? > Well I didn't tried it on 3.8, so you're talking to me that I need ot have a look and update it ;) Well, I will try to find time for this as soon as

Re: [rt-users] Spreeadsheet, utf-8 and ms excel

2008-09-16 Thread Emmanuel Lacour
On Thu, Sep 11, 2008 at 04:33:51PM +0200, Emmanuel Lacour wrote: > On Thu, Sep 11, 2008 at 04:11:13PM +0200, Mailing List SVR wrote: > > > > Hi Emmanuel, > > > > do you have some hints for this extension and RT 3.8.1? > > > > Well I didn't tried it

Re: [rt-users] moving from global scrips to per-queue scrips

2008-09-17 Thread Emmanuel Lacour
On Tue, Sep 16, 2008 at 12:25:28PM -0400, [EMAIL PROTECTED] wrote: > At the moment, we have a set of global scrips that apply to all queues. We > want to migrate to using per-queue scrips since many of the queues have > different needs. Is there an easy way to take the existing global scrips and

Re: [rt-users] Spreeadsheet, utf-8 and ms excel

2008-09-17 Thread Emmanuel Lacour
On Tue, Sep 16, 2008 at 04:46:25PM +0200, Emmanuel Lacour wrote: > > I just uploaded a new version (0.03) to CPAN with updated > Module::Install and updated Results.xls with new features of 3.8 > Results.tsv. > Should be available soon on mirrors. > > > Thought, in 3

Re: [rt-users] custom field value from arbitrary SQL select

2008-09-17 Thread Emmanuel Lacour
On Wed, Sep 17, 2008 at 10:39:25AM -0400, Jesse Vincent wrote: > > > > On Wed, Sep 17, 2008 at 10:19:06AM -0400, Mathieu Longtin wrote: > > Is there a way to create a "select one value" custom field that gets its > > valid values from some SQL query, rather than build the list manually? > > >

Re: [rt-users] Combobox broken in IE?

2008-09-17 Thread Emmanuel Lacour
On Wed, Sep 17, 2008 at 04:59:33PM +0200, Hoogstraten, Ton wrote: > HI, > > > > In RT 3.6.6 if I have an custom field with a combobox the box does not > display properly with IE. Anybody know what is causing this and how to > resolve it? Firefox does not have this problem. Only IE 7 as I tested

Re: [rt-users] Upgrade problems with RT 3.8.0 and 3.8.1 from 3.6.5

2008-09-19 Thread Emmanuel Lacour
On Fri, Sep 19, 2008 at 10:56:04AM +0100, Eugenio Mastroviti wrote: > > RT::Ticket::ACLEquivalenceObjects Unimplemented in RT::Principal. > (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm line 327) > Did you empty you're Mason cache (rm -rf /opt/rt3/var/mason_data/*) ? D you hae some local custo

Re: [rt-users] Upgrade problems with RT 3.8.0 and 3.8.1 from 3.6.5

2008-09-19 Thread Emmanuel Lacour
On Fri, Sep 19, 2008 at 11:32:42AM +0100, Eugenio Mastroviti wrote: > > Did you empty you're Mason cache (rm -rf /opt/rt3/var/mason_data/*) ? > > D you hae some local customizations ? > > I did empty it, sorry, I forgot to mention it. I also ran make > testdeps/make fixdeps for both builds and the

Re: [rt-users] Event Cal Extension?

2008-09-19 Thread Emmanuel Lacour
On Fri, Sep 19, 2008 at 10:26:49AM -0400, Curtis Bruneau wrote: > I'm not sure if this is the right place to ask... I'm currently using RT > 3.8.1 and I was wondering if there is an extension to do very basic > calendering, ideally the display would be built into RT instead of > relying on an ex

Re: [rt-users] Auto-add AdminCc to new ticket based on Custom Field or RT Group

2008-09-19 Thread Emmanuel Lacour
On Fri, Sep 19, 2008 at 10:51:29AM -0500, RT wrote: > All - > > Is it possible to have RT auto-add an AdminCc based on either a Custom Field > value or RT Group membership on Ticket Create? > > It appears this might be possible using a custom scrip, but I'm not certain. Sure it is. > If there's

Re: [rt-users] Problems to send mail

2008-09-26 Thread Emmanuel Lacour
On Thu, Sep 25, 2008 at 03:30:12PM -0300, Darvin Denmian wrote: > good afternoon, > > first of all, sorry by my bad english :( > > i'll try to explain my problem here: > > - I have one queue with the following reply address : [EMAIL PROTECTED] > - My domain is : @foo.bar > > When RT try to

Re: [rt-users] Removing non-custom fields

2008-09-26 Thread Emmanuel Lacour
On Thu, Sep 25, 2008 at 04:07:43PM -0400, Gabriel Cadieux wrote: > hi again, > > i was also wondering if anyone knows how i can get rid of some non-custom > fields > entirely (or simply not display them at all)? such as the CC: and AdminCC: > fields, > since i have set up RT not to use email in

Re: [rt-users] When do tickets become 'stalled'?

2008-09-29 Thread Emmanuel Lacour
On Mon, Sep 29, 2008 at 12:14:11PM +0100, Howard Jones wrote: > Every now and then I see discussion on here about looking for stalled > tickets, and notifying their owners... I'd like to do this too, but > first I have a different problem - none of the tickets in my RT are > stalled. Some are 'back

Re: [rt-users] reall odd apache2 crashes with blank pages

2008-09-29 Thread Emmanuel Lacour
On Mon, Sep 29, 2008 at 08:12:30PM +0800, d tbsky wrote: > 2008/9/27 Gabriel Cadieux <[EMAIL PROTECTED]>: > > i was told it is probably being caused by a bug in the version of > > DBD::mysql that we have currently installed (mine is 4.00.7, which is the > > one described in the link below as havi

Re: [rt-users] Subject required

2008-09-29 Thread Emmanuel Lacour
On Mon, Sep 29, 2008 at 02:18:09PM +0200, Marco Avvisano wrote: > > It's possible in 3.8.1 configure a way to ensure that a ticket will always > have a Subject? > No, you have to modify RT. I think there is an example at http://wiki.bestpractical.com/.

[rt-users] Wiki.bestpractical.com breakage

2008-09-29 Thread Emmanuel Lacour
Can someone revert last modification, the wiki looks empty now, only a homepage on how to install RT on fedora :( ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMA

Re: [rt-users] Wiki.bestpractical.com breakage

2008-09-29 Thread Emmanuel Lacour
On Mon, Sep 29, 2008 at 02:39:55PM +0200, Emmanuel Lacour wrote: > Can someone revert last modification, the wiki looks empty now, only a > homepage on how to install RT on fedora :( > I did it myself, no need to be an admin wiki to rever

Re: [rt-users] Subject required

2008-09-29 Thread Emmanuel Lacour
On Mon, Sep 29, 2008 at 02:38:43PM +0200, Emmanuel Lacour wrote: > On Mon, Sep 29, 2008 at 02:18:09PM +0200, Marco Avvisano wrote: > > > > It's possible in 3.8.1 configure a way to ensure that a ticket will always > > have a Subject? > > > > No, you

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