[rt-users] Fetchmail - Google Apps

Greetings all, I'm trying to setup my RT 3.2.1 and fetchmail with Google apps. I'm trying to find the syntax for this old verion's rtconnect.conf file. I need to set the port to 993 and tell it to connect using ssl. Can this version of RT do it? Thanks! -- Mike Johnson Dat

Re: [rt-users] Fetchmail - Google Apps

d, Jul 7, 2010 at 3:48 PM, Rob MacGregor wrote: > On Wed, Jul 7, 2010 at 18:54, Mike Johnson wrote: > > Greetings all, > > > > I'm trying to setup my RT 3.2.1 and fetchmail with Google apps. > > > > I'm trying to find the syntax for this old verion's rtc

[rt-users] VM Appliance - CentOS and RT

get what I'm looking for? Thanks! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Dependency error on install of 3.6.10 on CentOS

e is no note of this on the wiki for the install instructions for RT) Can anyone help me? Thanks! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden s

[rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

d where ExternalAuth would toss an error out for me to read if it's failling because of the arguments I've set... Any help would be appreciated. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-

Re: [rt-users] Adding CC's from an email as Watchers on Create Ticket

ip is only really >> required for existing tickets >> >> -kevin >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > Discover RT's hidden se

Re: [rt-users] root/password combination doesn't work for first time logon

ls from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Quick Syntax check for $RTAddressRegexp setting

this, Set($RTAddressRegexp,'^(helpdesk | myhelpdesk)\@(here | there)\.ca$'); right? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secret

Re: [rt-users] User Database empty?

if needed. One example is GD. > If all goes well you'll end up with all modules installed. > Edit /opt/rt3/etc/RT_SiteConfig.pm to your needs > Edit httpd.conf to your needs > start httpd, login to RT > > Thats about how I do it myself (using Centos5 and RT and Oracle) >

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

also facing the same problem and i have checked my configuration over > and over, also compared with some available on internet. > in my case i didn't enter any attribute with blank value like 'group' > attribute in your case. but rest of the things are similar to what i hav

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

orgot that's how LDAP finds users) Haris you might want to check that in your config... didn't help me *shrug* but might help you. Thanks! Mike. On Fri, Jul 23, 2010 at 9:18 AM, Mike Johnson wrote: > Hi Haris, > > No go yet. > > Kenneth did send some info for m

Re: [rt-users] Fetchmail Headache

s pretty much all we needed to get our RT > install up and running (the book came in handy a few times too). > > -- > Please keep list traffic on the list. > > Rob MacGregor > Whoever fights monsters should see to it that in the process he > does

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

=> { 'Name' => 'sAMAccountName', 'EmailAddress' => 'mail', 'RealName' => 'cn', 'ExternalAuthId' => 'sAMAccountName' } }

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

experienced this or has any thoughts to let me know! Mike. On Mon, Jul 26, 2010 at 2:19 PM, Mike Johnson wrote: > So, > > After a few days of searching and testing, I've come to the conclusion that > RT simply isn't sending anything to our LDAP server to authenticate... >

Re: [rt-users] Two RT installations

; > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email:

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

x2b8875f5ae80)', 'Apache2::RequestRec=SCALAR(0x2b887622f770)') called at /opt/rt3/bin/ webmux.pl line 78 eval {...} called at /opt/rt3/bin/webmux.pl line 78 RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2b887622f770)') called at -e line 0 eval {...}

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

:25:21PM -0400, Mike Johnson wrote: > >[Mon Jul 26 19:52:58 2010] [warning]: DBD::mysql::st execute failed: > Unknown column > >'Priviledged' in 'field list' at > /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm > > The column is Pr

Re: [rt-users] RTAddressRegexp - not clear to me

er RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] ExternalAuth - process to give privleged users access

able to assign permissions to that user. Is there a way that user can exist BEFORE they login using ExternalAuth and Auto create privleged? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email

Re: [rt-users] RTAddressRegexp - not clear to me

would then email out to helpd...@nosm.ca whenever you do correspondence that a Cc would see... Hope that helps! Mike. On Tue, Jul 27, 2010 at 4:29 PM, Joseph Spenner wrote: > > > --- On *Tue, 7/27/10, Mike Johnson * wrote: > > > You need to include both, the queue email add

Re: [rt-users] RTAddressRegexp - not clear to me

ause hey.. free lemons. > > > --- On *Tue, 7/27/10, Mike Johnson * wrote: > > > From: Mike Johnson > Subject: Re: [rt-users] RTAddressRegexp - not clear to me > To: "Joseph Spenner" > Cc: rt-users@lists.bestpractical.com > Date: Tuesday, July 27, 2010, 2:3

Re: [rt-users] External Authentication with LDAPS

'Address1' => '', > # 'City' => '', > # 'State' => '', > # 'Zip' => '', > #

[rt-users] ExternalAuth - is there a way to assign groups based on LDAP group when creating the RT user?

groups Any help would be appreciated. Thanks! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from

[rt-users] How to setup sendmail to use external SMTP

g/forum/debian-linux-help/32459-how-set-up-sendmail-use-external-smtp.html but I thought I'd copy/paste should the resource not exist in the future. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Ema

Re: [rt-users] Configure Fetchmail to create tickets

, and I > really appreciate everyones help! > > George > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicin

Re: [rt-users] Configure Fetchmail to create tickets

f that is the right one. The difference is that our > rt-mailgate path is usr/sbin/rt-mailgate is that all I put for "usr/bin/perl > /opt/rt3/bin/rt-mailgate"? > > Thanks for the help, and sorry for the complete lack of knowledge. > > George > > > On Wed, Jul 28, 20

Re: [rt-users] Configure Fetchmail to create tickets

aths are right, > but its finding problems with the perl path. Is there anything that I am > doing wrong? I posted the line in my previous post. > > > On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson wrote: > >> >> Yes, this all goes into the .fetchmailrc file for the user ex

Re: [rt-users] Configure Fetchmail to create tickets

it, the path is correct. > > [r...@ec02 ~]# find / -name rt-mailgate -print > /usr/sbin/rt-mailgate > /tmp/rt-3.8.8/bin/rt-mailgate > /etc/smrsh/rt-mailgate > > > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON

Re: [rt-users] External Authentication with LDAPS

anked].fr 636 > Trying [IP]... > Connected to ldap.[Blanked].fr. > Escape character is '^]'. > > > Maybe RT use the LDAP's default port (389), not the LDAPS (636). How can i > see it or modify in RT_Siteconfig.pm ? > > Regards, > Anthony > > > >

Re: [rt-users] External Authentication with LDAPS

t the tls argument in your LDAP settings to 1. restart apache and give it a shot. Good luck! Mike. On Thu, Jul 29, 2010 at 8:48 AM, Mike Johnson wrote: > If you read the ExternalAuth's RT_SiteConfig.pm in > /RTROOT/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm > > I

[rt-users] ExternalAuth workaround? while waiting for 0.9

the web :P Has anyone developed a workaround? The only thing I can think of, is taking all LDAP users, and loading them into RT with their info, and everytime a new user is created in LDAP, they get created in RT... but that seems like a fair amount of work Thanks! -- Mike Johnson Datatel

Re: [rt-users] External Authentication with LDAPS

make sure you reply to the list, very important to share all this so others can learn. The only thing I could think of is your LDAP settings are incorrect somewhere. Some things I found when I was setting things up 1. user = the fully qualified CN of the user(ie CN=Mike Johnson,OU=Users,OU

Re: [rt-users] External Authentication with LDAPS

th/lib/RT/Authen/ExternalAuth/LDAP.pm:274) > [Mon Aug 2 12:05:01 2010] [crit]: Apache2::RequestIO::rflush: (103) > Software caused connection abort at > /usr/local/share/perl/5.10.0/HTML/Mason/ApacheHandler.pm line 1020 > (/opt/rt3/bin/webmux.pl:168) > > > 2010/7/29 Mike Johnson &

Re: [rt-users] ExternalAuth workaround? while waiting for 0.9

n Thu, Jul 29, 2010 at 09:36:33AM -0400, Mike Johnson wrote: > > Greetings all, > > > > Has anyone that is using ExternalAuth developed a workaround for the "new > > user" creation issue with ExternalAuth? > > > > The issue was outlined in another rt-user

Re: [rt-users] ExternalAuth workaround? while waiting for 0.9

Ah, so this is called everytime a new user emails the system? (sorry, still learning how RT even works :P never mind how it's coded hehe) On Tue, Aug 3, 2010 at 11:08 AM, Kenneth Marshall wrote: > On Tue, Aug 03, 2010 at 10:59:15AM -0400, Mike Johnson wrote: > > Would this also en

Re: [rt-users] RT 3.8 Active Directory integration and single sign-on

'Organization' => > 'physicalDeliveryOfficeName', > 'RealName' => 'cn', > 'ExternalAuthId' => > 's

Re: [rt-users] i cant see RTFM button

tly but i cant see RTFM > button in rt for starting it > how can i solve this? > -- > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Mike Johnson Datatel Programmer/Analyst North

[rt-users] 3.2.1 -> 3.8.8 any major data schema changes?

3.8.8 work? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] 3.2.1 -> 3.8.8 any major data schema changes?

nt point releases? Thanks for the insight. I attempted to search the wiki, but I had a hard time even trying to figure out what that is called Mike. On Tue, Aug 10, 2010 at 9:33 AM, Kevin Falcone wrote: > On Tue, Aug 10, 2010 at 09:09:21AM -0400, Mike Johnson wrote: > >I'

Re: [rt-users] Email notification question

x27;s) They were > not. > I'm stumped. > > Kenn > LBNL > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliv

[rt-users] can't locate XXX

ve the .pm in question to one of those areas with no luck... Strikes me as odd that I'd have to move this considering I've installed 2 other extensions prior to this one that fired up with out any issues... Anyone give me a few steps to troubleshoot or try out? Thanks! Mike. --

Re: [rt-users] can't locate XXX

ia.com/wiki/SiteConfig tells you a little bit of the Plugins line, but doesn't define what it means. I'm assuming I'd inherently know this if I knew more about Perl itself... On Wed, Apr 20, 2011 at 1:17 AM, Ruslan Zakirov wrote: > On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson

Re: [rt-users] can't locate XXX

re my assumptions are correct all the way through the troubleshooting logic I've used. Thanks! Mike. On Wed, Apr 20, 2011 at 11:38 AM, Kevin Falcone wrote: > On Wed, Apr 20, 2011 at 08:45:44AM -0400, Mike Johnson wrote: > > The Set(@Plugins line was the problem... I had a spelli

Re: [rt-users] can't locate XXX

the > directions in the README which will ensure that it is placed into the > proper location for RT. > > -kevin > Thank you Kevin, I did not know that! I have backed out what I did, and followed the correct method and it seems my setup is no longer throwing errors and RT can run :D I a

Re: [rt-users] can't locate XXX

downloaded and installed based on all your previous statements... everything worked smoothly. I wish I knew what I know now I thank you very much! Mike. On Wed, Apr 20, 2011 at 4:05 PM, Kevin Falcone wrote: > On Wed, Apr 20, 2011 at 03:51:57PM -0400, Mike Johnson wrote: > >

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

tAddress', >'City' => 'l', >'State' => 'st', >'Zip' => > &#x

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

[] (displayName=RT-USER) > 0 > 0 00 > > > I don't understand it looks like , that he can't resolve the objectname. > > best regards john. > > > > > > > > > > > > > > -- > View this message in context: > http:/

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

** > > " This e-mail and any attached documents may contain confidential or > proprietary information. If you are not the intended recipient, you are > notified that any dissemination, copying of this e-mail and any attachments > thereto or use of their content

Re: [rt-users] submit ticket through web interface

one. > > > > If it's possible to have custom field in this form that's better. > > > > And on contrary of the "Quick Ticket" I don't want to allow the > > user chose the Owner. > > Don't make them Privileged,

Re: [rt-users] Reply not sending email

no message of outgoing email > was printed. The helpdesk person says that every try was identical and no > changes were made on the reply page, other than a change in ticket status > (between stalled and open). > The RT version is 3.8.8. > > Thanks in advance, > Matti > >

Re: [rt-users] HTTP/HTTPS bug in 4.0?

t; > Playing around with a 4.0.0 test clone of a 3.8.10 RT instance I noticed > the same thing, both for the requestor's other tickets links and for > the related tickets links. > Then I noticed that the 3.8.10 instance also exhibits the same > behaviour, only it was > masquera

Re: [rt-users] HTTP/HTTPS bug in 4.0?

> WebBasedURL). Don't know what you found on the wiki, but information > is probably out of date. > > On Fri, May 6, 2011 at 5:17 PM, Mike Johnson wrote: > > Hi everyone, > > > > I notice this in our 3.8.10 instance of RT as well. Our redirection of &g

Re: [rt-users] Name in Use

a > user with the same name in the authentication authority... is there any > chance to disable CanonicalizeUserInfo - providing that is responsible? Or > maybe using AutoCreateFromExternalUserInfo (even though that would not be > the behaviour I'd like to activate). > > A

Re: [rt-users] How you manage cc.

>> and put in >> >>cc: lot of users. >> >> so when the «lot of users» answer the first mail (not the second one) rt >> create lots of tickets (each answer). >> >> Regards. >> -- >> Albert SHIH >> DIO batiment 15 >> Observatoire de Par

[rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling

ll doesn't show any results from my LDAP in the popup list, only the ones from RT's database. I also ensured there wasn't a limit on size of the popup and searched for something that only has 1 result from both RT and LDAP databases. Any thoughts? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling

, Roedel, Mark wrote: > Might $EmailCompletionRdbmsDisable be the variable you want here? > > > From: Mike Johnson mailto:mike.john...@nosm.ca>> > Date: Tue, 24 May 2011 16:34:54 -0400 > To: rt-users@lists.bestpractical.com>> > Subject: [rt-users] RTx::EmailComplet

Re: [rt-users] Attachments in Resolution email

BR, Miroslav > >> -- > >> View this message in context: > >> > http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31661517.html > >> Sent from the Request Tracker - User mailing list archive at Nabble.com. > >> > >> > > > > > > > > -- > > Best regards, Ruslan. > > > > > > -- > View this message in context: > http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31696328.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] New RT installation on CentOS

; retaining, using, copying, distributing, or otherwise disclosing this > > information in any manner. Instead, please reply to the sender that you > > have > > > > received this communication in error, and then immediately delete it. > > Thank you in advance for your

Re: [rt-users] How you manage cc.

; 5 Place Jules Janssen > 92195 Meudon Cedex > Téléphone : 01 45 07 76 26/06 86 69 95 71 > Heure local/Local time: > lun 16 mai 2011 11:45:39 CEST > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] RT error “Couldn't load user ''

thentication is my primary method of authentication. > > > >http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html > > > >I don't want RT to create users in AD but to create new users in > oracle DB > > > >Can someone tell me how to get over

[rt-users] New Queue won't accept requestor replys

vileged user, and a freshly created(auto by email submission) non-privileged user. In all cases they can create a ticket, can reply to tickets that they are not the requestor of just fine but can't reply to tickets they are the requestor on. Any thoughts on where to look would be appreci

Re: [rt-users] New Queue won't accept requestor replys

ress in order for RT to get the response. On TOP of > that, the ticket number needs to be referenced in the subject line or RT > will create a new ticket with that response instead of putting it into > ticket history. > > That's at "First Glance". > > Hope this he

Re: [rt-users] Faking {$Transaction->Content()}

cket->Transactions; > >> >>> >> > >> >>> >> $Transactions->Limit( FIELD => 'Type', > >> >>> >> VALUE => "Correspond" > >> >>> >>

[rt-users] Updating RT's name

their subject line will have [old.rt.com #ticketid] I need those emails to update the ticket in new.rt.com. But, new.rt.comdoesn't recognize [ old.rt.com #ticketid] it's looking for [new.rt.com #ticketid] There has to be a way to trick RT... Thoughts? Thanks in advance for any input! -

Re: [rt-users] JSGantt Patch Issue

5025.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > > 2011 Training: http://bestpractical.com/services/training.html > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] Updating RT's name

Hi folks, After googling some more, I have found the solution.. Set($EmailSubjectTagRegex, qr/(?:|)/i ); Sorry for the list chatter... hopefully this just makes it easier to find though :D Thanks! Mike. On Fri, Jul 22, 2011 at 9:57 AM, Mike Johnson wrote: > HI all, > > I'm g

[rt-users] User not visible in RT UI but preventing usage

an see the record in the Users table in the RT database... Any thoughts on why RT won't show me that record on the UI page? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 E

[rt-users] Right to allow individual to modify owner of a ticket they don't own.

exposure that it'll make it on the features list eventually or if there is a good reason why it's not there? One of the supervisors that have a queue in our RT is asking. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder

Re: [rt-users] Right to allow individual to modify owner of a ticket they don't own.

Great!! Thanks Kevin, that is exactly what I was talking about and exactly what I thought. Much appreciated. Mike. On Fri, Aug 12, 2011 at 9:38 AM, Kevin Falcone wrote: > On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote: > >I'm just curious if there are pla

[rt-users] Search Format - Take button

e the ticket id a link to take it... but I want a seperate button as my users are used to that "Take" button... Is it possible? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331

Re: [rt-users] Search Format - Take button

wag...@wisc.edu > 265-5710 > Room 370B > Wisconsin Center for Education Research (WCER)www.wcer.wisc.edu > > > On 8/29/2011 10:40 AM, Mike Johnson wrote: > > Hi everyone, > > So I'm trying to build a search that I'll put on a dashboard and on my RT > At a Glance.

[rt-users] What right gives Configuration in the left hand menu

sers" group access to things like Modify Custom Field, Modify Scrips Modify Template, etc. This doesn't add the "configuration" menu item on the user's interface... How does that happen? Are they supposed to go through something else to modify the custom field attributes of

Re: [rt-users] What right gives Configuration in the left hand menu

> > Unless you trust those user with EVERYTHING, I wouldn't grant "SuperUser" > to a lot of people. You can grant "ShowConfigTab" to the group you > mentioned and then grant them rights like "ModifyACL", "ModifyScrips", > "ModifyTemplates"

[rt-users] RT could not load a valid user

es...), attempting in some way to find what RT was finding as the "Name in use" error indicates, but nothing was returned. I have already granted our "Everyone" the "CreateTicket" right. Can anyone tell me what I'm missing? Ruslan, if you read this, can yo

Re: [rt-users] ExternalAuth Installed but not working

'EmailAddress' > ], > 'attr_map' => { 'Name' => > 'sAMAccountName', > 'EmailAdd

Re: [rt-users] ExternalAuth Installed but not working

d but the only log info I get is > about Web.pm. > > =+=+=+=+=+=+=+=+=+ > Ryan Backman > Programmer / Analyst > George Fox University > 503.554.2576 > =+=+=+=+=+=+=+=+=+ > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * B

Re: [rt-users] RT could not load a valid user

Mike. On Fri, Dec 9, 2011 at 4:32 PM, k...@rice.edu wrote: > On Fri, Dec 09, 2011 at 04:18:29PM -0500, Mike Johnson wrote: > > Greetings everyone, > > > > I've done a few searches on this and found various individuals that have > > come across similar problems

[rt-users] ParseNewMessageForTicketCCs - confirm how it works

before I flip the switch :P Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012

Re: [rt-users] ParseNewMessageForTicketCCs - confirm how it works

Jerry aren't attached to the ticket in anyway. With it on Result is a ticket with Bob as the requestor, Tom, Sue and Jerry all are Cc's on the ticket? Thanks Ruslan! Mike. On Mon, Dec 12, 2011 at 11:38 AM, Ruslan Zakirov wrote: > On Mon, Dec 12, 2011 at 19:06, Mike Johnson wrot

[rt-users] Shredder - some tips

e done on a quiet system? I've shred a few tickets while we were live without issue... I'm just worried that I kick off a process to shred a large volume and it chokes my server out. Any experience/input is appreciated. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northe

[rt-users] Better way to create a dialog on submit?

away from the users(who tend to by-pass the rules half the time...). Is there any better way then actually editing the code to include javascript? I would love to have a modular way of doing it so I could replace the functionality quickly after upgrading. Thanks for your insight! -- Mike Johnson

Re: [rt-users] Un deleting tickets

ll need them. So I went into the > tickets table and updated the records that were set to deleted and put them > to new. I also changed the date of a tickets and set it to an earlier date. > > > ** ** > > Is this all that I needed to do or what does the system actually d

[rt-users] How to shred old queues completely

have to know them by name? Is there something like "Objects with no reference" or something like that? I'm guessing it is more complex than that... but I figured I would see what the list has to say, maybe some folks have found a good way of scripting something :D Thanks! Mike. --

Re: [rt-users] RT3 - login history recorded?

ns that do > this. You can use Creator and Created columns in Transactions table to > figure out last activity on tickets or other objects. > > > > > > Thanks! > > > > > > If life gives you lemons, keep them-- because hey.. free lemons. > > > >

Re: [rt-users] Corrupt attachments

Has anyone else come across this problem? > > Thanks > > Barbara Jennings > Sandia National Laboratories - Albuquerque > Organization 6924 - Policy and Decision Analytics > (505)845-8554 > bjje...@sandia.gov > > > > -- Mike Johnson Datatel Programmer/Analyst

[rt-users] IE9 Compatibility needed to copy/paste

on a Sharepoint site. So they need to use IE9 for ease of use... but IE9 doesn't stay in compatibility mode, which means they have to set that each time they visit RT. Is there anything anyone can think of that doesn't involve a major change to them, but could fix this problem? Thanks!

[rt-users] Anyway to make a Custom Field a checkbox list?

AS the subject states, is there anyway to change the default behaviour of the Custom Field set as "select multiple" into a checkbox list? Checkboxes are much more user friendly then a list that you have to ctrl+click multiple values. Thanks! Mike. -- Mike Johnson Datatel Programm

[rt-users] Extension to allow queue change on creating child ticket

tickets on a parent that are in a different queue? Would there be some sort of scrip I could make to do this if there isn't an extension or customization? Any insight on this would be appreciated. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine

[rt-users] Subject Tag Usage

issing anything. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] No mail is sent for AdminCC recepients

-07-02 > PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658 > > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] No mail is sent for AdminCC recepients

thought it should be a default (built-in) action. Otherwise why is it > called AdminCC? > > > On Tue, Aug 14, 2012 at 4:24 PM, Mike Johnson wrote: > >> You need a scrip to do that action I believe. >> >> Mike. >> >> >> On Tue, Aug 14, 2012 at 9:2

Re: [rt-users] Subject Tag Usage

ve a {$Ticket->Tag} or something like that? Thanks! Mike. On Tue, Aug 14, 2012 at 1:00 PM, Kevin Falcone wrote: > On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote: > >I just want to be sure I'm understanding the use of "Subject Tag" for > a queue. >

Re: [rt-users] Subject Tag Usage

any. Mike. On Tue, Aug 14, 2012 at 5:21 PM, Kevin Falcone wrote: > On Tue, Aug 14, 2012 at 02:48:09PM -0400, Mike Johnson wrote: > >Is this what you are referring to Kevin? > >This is from the Global Autoreply template > >"There is no need to reply to thi

[rt-users] ExternalAuth LDAP authenticating more than 1 group

it all within 1 LDAP service definition? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] Who is the owner.

e Jules Janssen > 92195 Meudon Cedex > Téléphone : 01 45 07 76 26/06 86 69 95 71 > xmpp: j...@jabber.obspm.fr > Heure local/Local time: > mar 11 sep 2012 15:24:39 CEST > > ---- > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.co

[rt-users] To and CC sending in separate emails

Greetings, I'm new to the lists, but I did do a thorough search through the archives. I can't seem to find anything describing my issue. I have a scrip setup to On Correspond Notify Requestors and Ccs with template Correspondence I want this to send 1 email, To = requestor email, and Cc

Re: [rt-users] To and CC sending in separate emails

don't know that I"ve communicated it to the Non-requestor, and they ask questions. I'm looking to prevent that. Again, I looked in the wiki, googled my face off, and looked through the history of the list. Thanks! >>> "Mike Johnson" 12/08/2009 9:02 am >

Re: [rt-users] Resolve doesn't send resolution text to requester

e else could provide a better way to do it though... I'm just new to RT.. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed

Re: [rt-users] user cannot see tickets assigned to them

They need the ShowTicket if you want them to see it in RT. The privs you gave them allow them to reply to the ticket through the email interface... but they can't see anything when they log into RT. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver

Re: [rt-users] E-Mail to Queue Doesn't Generate Outbound Notifications

You have to create a scrip that says to email watcher. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology

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