[rt-users] To and CC sending in separate emails

2009-08-12 Thread Mike Johnson
Greetings, I'm new to the lists, but I did do a thorough search through the archives. I can't seem to find anything describing my issue. I have a scrip setup to On Correspond Notify Requestors and Ccs with template Correspondence I want this to send 1 email, To = requestor email, and Cc

Re: [rt-users] To and CC sending in separate emails

2009-08-12 Thread Mike Johnson
that Ive communicated it to the Non-requestor, and they ask questions. I'm looking to prevent that. Again, I looked in the wiki, googled my face off, and looked through the history of the list. Thanks! Mike Johnson mike.john...@normed.ca 12/08/2009 9:02 am Greetings, I'm new to the lists

Re: [rt-users] Resolve doesn't send resolution text to requester

2009-08-13 Thread Mike Johnson
a better way to do it though... I'm just new to RT.. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency

Re: [rt-users] user cannot see tickets assigned to them

2009-08-14 Thread Mike Johnson
They need the ShowTicket if you want them to see it in RT. The privs you gave them allow them to reply to the ticket through the email interface... but they can't see anything when they log into RT. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road

Re: [rt-users] E-Mail to Queue Doesn't Generate Outbound Notifications

2009-08-28 Thread Mike Johnson
You have to create a scrip that says to email watcher. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology

[rt-users] Max Size of Attachments

2009-09-17 Thread Mike Johnson
- 3.2.1 (I know I know... upgrade... I just don't have the time right now) MySQL 4 Thanks! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email

Re: [rt-users] rt 3.8.4 case sensitivity for e-mail addresses

2009-09-21 Thread Mike Johnson
Also, remember, RT creates users automatically, and the lowercase version of the email address doesn't match an RT user. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca

[rt-users] Large Attachments being processed

2009-09-23 Thread Mike Johnson
that I know mysql can handle a 4GB file? We are on an older version, but this question remains the same for the latest version. The latest version of RT's default config has attachments of 10mb truncated. Thanks! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine

Re: [rt-users] sqlite

2009-09-23 Thread Mike Johnson
Is it swap drive io?? I've had this happen when RT tries to process a large attachment... see if the mailbox it's pulling from has an email with a large attachment in it. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1

[rt-users] Instuctions on how to use Show Results

2009-09-23 Thread Mike Johnson
, with a found count of what the previous search had... One of my users does this and is annoyed at how it works. Obviously he doesn't know how to use it BUT I DONT EITHER!!! Can someone point me somewhere that explains the usage of the Show Results link? Mike Johnson Datatel Programmer

Re: [rt-users] Instuctions on how to use Show Results

2009-09-23 Thread Mike Johnson
institution :D Thanks bunches Kevin. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC) Mon-Fri

Re: [rt-users] SetStatus and SetOwner scrip question

2009-09-24 Thread Mike Johnson
and nothing in rt.log indicates any problems. I have it set up with debug so I know I'm getting as much info as I can. Can anyone tell me which of the above? and what else do I need to set to make this happen on a specific condition(I'm using On Queue change). Mike Johnson Datatel Programmer

Re: [rt-users] SetStatus and SetOwner scrip question

2009-09-25 Thread Mike Johnson
put that code in there, absolutely nothing gets changed in the ticket... Any thoughts anyone? Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance

Re: [rt-users] SetStatus and SetOwner scrip question

2009-09-25 Thread Mike Johnson
that out. It is definitely working now. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC) Mon

[rt-users] Custom Field validation rules

2009-09-28 Thread Mike Johnson
as to what version of RT that was added. I went to Best Practical's site and couldn't find a patch log type of thing for me to search through :D Thanks! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331

Re: [rt-users] How does RT mail?

2009-09-30 Thread Mike Johnson
I believe RT executes the send mail command... Do like you would for any program... replace sendmail with a wrapper sendmail that calls sendmail :P but before it calls it, it logs how it calls it to a log file :D Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955

Re: [rt-users] How does RT mail?

2009-10-01 Thread Mike Johnson
call... that's the ENTIRE sendmail command RT sends. You could even add yourself as a Bcc to get the actual email it sends... you can do anything, because you are now in control of the command. Hope that helps! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955

[rt-users] Sorting on more than 1 row in Query Builder output

2009-10-01 Thread Mike Johnson
I'm trying to find how to sort on 2 columns in Query Builder output. Is there a key word you can put in the TicketSQL to sort? Or is there some way to do this? we are using RT 3.2.1, does the newer version support multi-field sorting? Mike Johnson Datatel Programmer/Analyst Northern

Re: [rt-users] Sorting on more than 1 row in Query Builder output

2009-10-01 Thread Mike Johnson
Thats what I figured. Thanks! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC) Mon

Re: [rt-users] Adding support@ emails to queue

2009-10-13 Thread Mike Johnson
the emails, it's simple configuration to get the replies to work. I'd suggest the RT Essentials book from O'Reilly, it walks through how to do this. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john

Re: [rt-users] Email replies to existing tickets created over email donot add to existing ticket, bu

2009-11-11 Thread Mike Johnson
? or does RT strip that out? Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC) Mon-Fri, 8am

Re: [rt-users] Pruning email responses

2009-11-25 Thread Mike Johnson
for not having to do any customization to RT... Good Luck! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology

Re: [rt-users] Pruning email responses

2009-11-25 Thread Mike Johnson
the interface... but that isn't always the case :D Good luck, and glad I could be of some help! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd

[rt-users] Allowing to change to queue without seeing queue anywhere else

2009-12-03 Thread Mike Johnson
, in the quick search section, anything like that. Most of my users are quite fluent in how to use RT and don't do stupid things... but I'm afraid of at least a couple of my new users :P haha... any help, much appreciated. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955

[rt-users] Looking for more info on RT extension Asset Tracker

2009-12-11 Thread Mike Johnson
within a datacenter/static network layout... etc. Thanks! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology

Re: [rt-users] Custom commands by Email

2010-01-05 Thread Mike Johnson
There is an extension available to do field assignment by email Extract Custom Field Value Extension is the name... Best Practical coded it and offers support on it... maybe this is what you are looking for? Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver

Re: [rt-users] HTML messages and linebreaks in transaction-content

2010-01-22 Thread Mike Johnson
Wrap the {$Transaction-Content()} line with pre /pre tags. This tells the client that is interpreting the HTML to preserve formatting... which means if there is a carrage return, it'll show it. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder

[rt-users] Request Resolve approval customization?

2010-02-04 Thread Mike Johnson
the customer interface to RT... This just popped into my head and thought I'd see what the list had to offer. Thanks! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@normed.ca Technology

Re: [rt-users] RT: To and Cc emails separate

2010-02-12 Thread Mike Johnson
Our RT system does this too... I chalked it up to our old version though(3.2.1) I've messed with the scrip setup multiple times trying all sorts of combinations, and I can't get the system to send 1 email with to, cc all in 1 email. I would love to hear how to do this... Mike Johnson Datatel

[rt-users] RT Slowdown showing correspondence form

2010-02-22 Thread Mike Johnson
that was causing this... Anyone have any thoughts as to why that bottom portion of the page takes longer than usual to load? Thanks! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john

Re: [rt-users] Large file uploads

2010-05-04 Thread Mike Johnson
to give them a different solution :( If you do figure out a solution to this issue, please share with the list!! Thanks! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@normed.ca

[rt-users] Scrip to unown and change queue so we can keep all queues hidden?

2010-05-13 Thread Mike Johnson
. Is it possible? Has anyone done it? Thanks! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC

[rt-users] Change 10 newest unowned to filter by logged in user

2010-05-25 Thread Mike Johnson
? or something like that? Where would I find the code for these things? I've got the RT book but I can't seem to find it in the book(perhaps cause I don't know what they are called!!). Thanks! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay

Re: [rt-users] Turn off bcc not working?

2010-05-26 Thread Mike Johnson
Hi folks, I know my install of 3.2.1 does NOT work as intended for this feature. My install does exactly what the original poster's example does... the check box means nothing, even when you click on save changes after checking the box. Mike Johnson Datatel Programmer/Analyst Northern

[rt-users] Custom Field display descriptions

2010-05-28 Thread Mike Johnson
Greetings, I'm looking for a quick tweak to the way custom fields are displayed. Right now, we create custom fields with codes, and full descriptions. However, the custom field is showing only the code. Is there a way I can tweak it to show the description, but use the associated code when

[rt-users] Fetchmail - Google Apps

2010-07-07 Thread Mike Johnson
Greetings all, I'm trying to setup my RT 3.2.1 and fetchmail with Google apps. I'm trying to find the syntax for this old verion's rtconnect.conf file. I need to set the port to 993 and tell it to connect using ssl. Can this version of RT do it? Thanks! -- Mike Johnson Datatel Programmer

Re: [rt-users] Fetchmail - Google Apps

2010-07-07 Thread Mike Johnson
, 2010 at 3:48 PM, Rob MacGregor rob.macgre...@gmail.comwrote: On Wed, Jul 7, 2010 at 18:54, Mike Johnson mike.john...@nosm.ca wrote: Greetings all, I'm trying to setup my RT 3.2.1 and fetchmail with Google apps. I'm trying to find the syntax for this old verion's rtconnect.conf file. I

[rt-users] Dependency error on install of 3.6.10 on CentOS

2010-07-20 Thread Mike Johnson
of this on the wiki for the install instructions for RT) Can anyone help me? Thanks! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials

[rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

2010-07-22 Thread Mike Johnson
because of the arguments I've set... Any help would be appreciated. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly

Re: [rt-users] Adding CC's from an email as Watchers on Create Ticket

2010-07-22 Thread Mike Johnson
a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy

Re: [rt-users] root/password combination doesn't work for first time logon

2010-07-22 Thread Mike Johnson
-- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Quick Syntax check for $RTAddressRegexp setting

2010-07-22 Thread Mike Johnson
($RTAddressRegexp,'^(helpdesk | myhelpdesk)\@(here | there)\.ca$'); right? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

2010-07-23 Thread Mike Johnson
are able to solve this crap. thanks Haris On Thu, Jul 22, 2010 at 3:59 PM, Mike Johnson mike.john...@nosm.cawrote: Hi everyone, Where do I start debugging my setup?? I have CentOS5.5, RT3.8.8, ExternalAuth 0.8 attempting to connect to an Active Drectory LDAP. Everything loads fine

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

2010-07-23 Thread Mike Johnson
that's how LDAP finds users) Haris you might want to check that in your config... didn't help me *shrug* but might help you. Thanks! Mike. On Fri, Jul 23, 2010 at 9:18 AM, Mike Johnson mike.john...@nosm.ca wrote: Hi Haris, No go yet. Kenneth did send some info for me to check out

Re: [rt-users] Fetchmail Headache

2010-07-25 Thread Mike Johnson
see to it that in the process he doesn't become a monster. Friedrich Nietzsche Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School

Re: [rt-users] Two RT installations

2010-07-26 Thread Mike Johnson
with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

2010-07-26 Thread Mike Johnson
. On Mon, Jul 26, 2010 at 4:12 PM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Jul 26, 2010 at 04:09:01PM -0400, Mike Johnson wrote: Something is preventing the user from being created... based on the INSERT language I see, it looks like RTFM doesn't work with 3.8.8??? I dunno

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

2010-07-27 Thread Mike Johnson
: On Mon, Jul 26, 2010 at 04:25:21PM -0400, Mike Johnson wrote: [Mon Jul 26 19:52:58 2010] [warning]: DBD::mysql::st execute failed: Unknown column 'Priviledged' in 'field list' at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm The column is Privileged, not Priviledged. I'm

Re: [rt-users] RTAddressRegexp - not clear to me

2010-07-27 Thread Mike Johnson
something at (ie:) h...@jack.somewhere.com forwarding to my RT system in which case I'd want to add: h...@jack.somewhere.com to the RTAddressRegexp option ? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike

[rt-users] ExternalAuth - process to give privleged users access

2010-07-27 Thread Mike Johnson
to be able to assign permissions to that user. Is there a way that user can exist BEFORE they login using ExternalAuth and Auto create privleged? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email

Re: [rt-users] RTAddressRegexp - not clear to me

2010-07-28 Thread Mike Johnson
-- because hey.. free lemons. --- On *Tue, 7/27/10, Mike Johnson mike.john...@nosm.ca* wrote: From: Mike Johnson mike.john...@nosm.ca Subject: Re: [rt-users] RTAddressRegexp - not clear to me To: Joseph Spenner joseph85...@yahoo.com Cc: rt-users@lists.bestpractical.com Date: Tuesday, July

Re: [rt-users] External Authentication with LDAPS

2010-07-28 Thread Mike Johnson
do? Regards, Anthony BRODARD Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766

[rt-users] ExternalAuth - is there a way to assign groups based on LDAP group when creating the RT user?

2010-07-28 Thread Mike Johnson
. Thanks! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] How to setup sendmail to use external SMTP

2010-07-28 Thread Mike Johnson
the resource not exist in the future. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] Configure Fetchmail to create tickets

2010-07-28 Thread Mike Johnson
appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331

Re: [rt-users] Configure Fetchmail to create tickets

2010-07-28 Thread Mike Johnson
is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for usr/bin/perl /opt/rt3/bin/rt-mailgate? Thanks for the help, and sorry for the complete lack of knowledge. George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.cawrote: In your fetchmail config, you tell

Re: [rt-users] Configure Fetchmail to create tickets

2010-07-28 Thread Mike Johnson
that the paths are right, but its finding problems with the perl path. Is there anything that I am doing wrong? I posted the line in my previous post. On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson mike.john...@nosm.cawrote: Yes, this all goes into the .fetchmailrc file for the user executing

Re: [rt-users] Configure Fetchmail to create tickets

2010-07-28 Thread Mike Johnson
...@gmail.comwrote: I found it, the path is correct. [r...@ec02 ~]# find / -name rt-mailgate -print /usr/sbin/rt-mailgate /tmp/rt-3.8.8/bin/rt-mailgate /etc/smrsh/rt-mailgate -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1

Re: [rt-users] External Authentication with LDAPS

2010-07-29 Thread Mike Johnson
it or modify in RT_Siteconfig.pm ? Regards, Anthony 2010/7/28 Mike Johnson mike.john...@nosm.ca Hi, Try turning on RT's logging in debug mode. That helped me figure out what was going on with my ExternalAuth. In the log, before the FAILED line you should see a few lines showing you

[rt-users] ExternalAuth workaround? while waiting for 0.9

2010-07-29 Thread Mike Johnson
? The only thing I can think of, is taking all LDAP users, and loading them into RT with their info, and everytime a new user is created in LDAP, they get created in RT... but that seems like a fair amount of work Thanks! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School

Re: [rt-users] External Authentication with LDAPS

2010-07-29 Thread Mike Johnson
make sure you reply to the list, very important to share all this so others can learn. The only thing I could think of is your LDAP settings are incorrect somewhere. Some things I found when I was setting things up 1. user = the fully qualified CN of the user(ie CN=Mike Johnson,OU=Users,OU

Re: [rt-users] External Authentication with LDAPS

2010-08-03 Thread Mike Johnson
connection abort at /usr/local/share/perl/5.10.0/HTML/Mason/ApacheHandler.pm line 1020 (/opt/rt3/bin/webmux.pl:168) 2010/7/29 Mike Johnson mike.john...@nosm.ca make sure you reply to the list, very important to share all this so others can learn. The only thing I could think of is your

Re: [rt-users] ExternalAuth workaround? while waiting for 0.9

2010-08-03 Thread Mike Johnson
: On Thu, Jul 29, 2010 at 09:36:33AM -0400, Mike Johnson wrote: Greetings all, Has anyone that is using ExternalAuth developed a workaround for the new user creation issue with ExternalAuth? The issue was outlined in another rt-user message(I can't seem to find now). It relates to when non

Re: [rt-users] ExternalAuth workaround? while waiting for 0.9

2010-08-03 Thread Mike Johnson
Ah, so this is called everytime a new user emails the system? (sorry, still learning how RT even works :P never mind how it's coded hehe) On Tue, Aug 3, 2010 at 11:08 AM, Kenneth Marshall k...@rice.edu wrote: On Tue, Aug 03, 2010 at 10:59:15AM -0400, Mike Johnson wrote: Would this also ensure

Re: [rt-users] RT 3.8 Active Directory integration and single sign-on

2010-08-05 Thread Mike Johnson
a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy

Re: [rt-users] i cant see RTFM button

2010-08-09 Thread Mike Johnson
completly but i cant see RTFM button in rt for starting it how can i solve this? -- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver

[rt-users] 3.2.1 - 3.8.8 any major data schema changes?

2010-08-10 Thread Mike Johnson
? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] 3.2.1 - 3.8.8 any major data schema changes?

2010-08-10 Thread Mike Johnson
releases? Thanks for the insight. I attempted to search the wiki, but I had a hard time even trying to figure out what that is called Mike. On Tue, Aug 10, 2010 at 9:33 AM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Aug 10, 2010 at 09:09:21AM -0400, Mike Johnson wrote: I'm

Re: [rt-users] Email notification question

2010-08-10 Thread Mike Johnson
in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca RT Training in Washington DC, USA

[rt-users] can't locate XXX

2011-04-19 Thread Mike Johnson
in question to one of those areas with no luck... Strikes me as odd that I'd have to move this considering I've installed 2 other extensions prior to this one that fired up with out any issues... Anyone give me a few steps to troubleshoot or try out? Thanks! Mike. -- Mike Johnson Datatel

Re: [rt-users] can't locate XXX

2011-04-20 Thread Mike Johnson
of the Plugins line, but doesn't define what it means. I'm assuming I'd inherently know this if I knew more about Perl itself... On Wed, Apr 20, 2011 at 1:17 AM, Ruslan Zakirov r...@bestpractical.comwrote: On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson mike.john...@nosm.ca wrote: When

Re: [rt-users] can't locate XXX

2011-04-20 Thread Mike Johnson
used. Thanks! Mike. On Wed, Apr 20, 2011 at 11:38 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 20, 2011 at 08:45:44AM -0400, Mike Johnson wrote: The Set(@Plugins line was the problem... I had a spelling mistake. Now I'm seeing a different error [Wed Apr 20 08:20:25

Re: [rt-users] can't locate XXX

2011-04-20 Thread Mike Johnson
into the proper location for RT. -kevin Thank you Kevin, I did not know that! I have backed out what I did, and followed the correct method and it seems my setup is no longer throwing errors and RT can run :D I appreciate the responses and knowledge that I've gained from them. -- Mike Johnson Datatel

Re: [rt-users] can't locate XXX

2011-04-20 Thread Mike Johnson
and installed based on all your previous statements... everything worked smoothly. I wish I knew what I know now I thank you very much! Mike. On Wed, Apr 20, 2011 at 4:05 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 20, 2011 at 03:51:57PM -0400, Mike Johnson wrote: Ah

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

2011-04-21 Thread Mike Johnson
.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

2011-04-21 Thread Mike Johnson
://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31450244.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

2011-04-27 Thread Mike Johnson
received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331

Re: [rt-users] submit ticket through web interface

2011-04-27 Thread Mike Johnson
Ticket I don't want to allow the user chose the Owner. Don't make them Privileged, they'll be redirected to http://your.rt.server/SelfService/ which is a very simple UI -kevin -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder

Re: [rt-users] Reply not sending email

2011-05-05 Thread Mike Johnson
person says that every try was identical and no changes were made on the reply page, other than a change in ticket status (between stalled and open). The RT version is 3.8.8. Thanks in advance, Matti -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road

Re: [rt-users] HTTP/HTTPS bug in 4.0?

2011-05-06 Thread Mike Johnson
for the requestor's other tickets links and for the related tickets links. Then I noticed that the 3.8.10 instance also exhibits the same behaviour, only it was masqueraded by the web server doing HTTP to HTTPS redirection :-} Cheers, Stoned. -- Mike Johnson Datatel Programmer/Analyst Northern

Re: [rt-users] HTTP/HTTPS bug in 4.0?

2011-05-06 Thread Mike Johnson
of date. On Fri, May 6, 2011 at 5:17 PM, Mike Johnson mike.john...@nosm.ca wrote: Hi everyone, I notice this in our 3.8.10 instance of RT as well. Our redirection of all traffic to https picks it up and you continue to browse on port 443. Ruslan mentions that it is a config issue

Re: [rt-users] Name in Use

2011-05-12 Thread Mike Johnson
Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] How you manage cc.

2011-05-17 Thread Mike Johnson
Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 Heure local/Local time: lun 16 mai 2011 11:45:39 CEST -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1

[rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling

2011-05-24 Thread Mike Johnson
of the popup and searched for something that only has 1 result from both RT and LDAP databases. Any thoughts? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling

2011-05-25 Thread Mike Johnson
you want here? From: Mike Johnson mike.john...@nosm.camailto:mike.john...@nosm.ca Date: Tue, 24 May 2011 16:34:54 -0400 To: rt-users@lists.bestpractical.commailto: rt-users@lists.bestpractical.com Subject: [rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling Set

Re: [rt-users] Attachments in Resolution email

2011-05-25 Thread Mike Johnson
at Nabble.com. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] New RT installation on CentOS

2011-05-25 Thread Mike Johnson
Sent from the Request Tracker - User mailing list archive at Nabble.com. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] How you manage cc.

2011-05-30 Thread Mike Johnson
/06 86 69 95 71 Heure local/Local time: lun 16 mai 2011 11:45:39 CEST -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] RT error “Couldn't load user ''

2011-06-22 Thread Mike Johnson
://bestpractical.com/services/training.html -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca 2011 Training: http://bestpractical.com/services/training.html

[rt-users] New Queue won't accept requestor replys

2011-06-27 Thread Mike Johnson
by email submission) non-privileged user. In all cases they can create a ticket, can reply to tickets that they are not the requestor of just fine but can't reply to tickets they are the requestor on. Any thoughts on where to look would be appreciated. Thanks! Mike. -- Mike Johnson Datatel

Re: [rt-users] New Queue won't accept requestor replys

2011-06-29 Thread Mike Johnson
number needs to be referenced in the subject line or RT will create a new ticket with that response instead of putting it into ticket history. That's at First Glance. Hope this helps. Kenn LBNL On Mon, Jun 27, 2011 at 8:32 AM, Mike Johnson mike.john...@nosm.cawrote: Hi folks, I'm

[rt-users] Updating RT's name

2011-07-22 Thread Mike Johnson
. their subject line will have [old.rt.com #ticketid] I need those emails to update the ticket in new.rt.com. But, new.rt.comdoesn't recognize [ old.rt.com #ticketid] it's looking for [new.rt.com #ticketid] There has to be a way to trick RT... Thoughts? Thanks in advance for any input! -- Mike Johnson

Re: [rt-users] JSGantt Patch Issue

2011-07-22 Thread Mike Johnson
regards john -- View this message in context: http://old.nabble.com/JSGantt-Patch-Issue-tp32115025p32115025.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html -- Mike Johnson Datatel

Re: [rt-users] Updating RT's name

2011-07-22 Thread Mike Johnson
Hi folks, After googling some more, I have found the solution.. Set($EmailSubjectTagRegex, qr/(?:old RT name|new RT name)/i ); Sorry for the list chatter... hopefully this just makes it easier to find though :D Thanks! Mike. On Fri, Jul 22, 2011 at 9:57 AM, Mike Johnson mike.john...@nosm.ca

[rt-users] User not visible in RT UI but preventing usage

2011-08-05 Thread Mike Johnson
the record in the Users table in the RT database... Any thoughts on why RT won't show me that record on the UI page? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john

[rt-users] Right to allow individual to modify owner of a ticket they don't own.

2011-08-11 Thread Mike Johnson
it on the features list eventually or if there is a good reason why it's not there? One of the supervisors that have a queue in our RT is asking. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766

Re: [rt-users] Right to allow individual to modify owner of a ticket they don't own.

2011-08-12 Thread Mike Johnson
Great!! Thanks Kevin, that is exactly what I was talking about and exactly what I thought. Much appreciated. Mike. On Fri, Aug 12, 2011 at 9:38 AM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote: I'm just curious

[rt-users] Search Format - Take button

2011-08-29 Thread Mike Johnson
it... but I want a seperate button as my users are used to that Take button... Is it possible? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca RT Training

Re: [rt-users] Search Format - Take button

2011-08-30 Thread Mike Johnson
Room 370B Wisconsin Center for Education Research (WCER)www.wcer.wisc.edu On 8/29/2011 10:40 AM, Mike Johnson wrote: Hi everyone, So I'm trying to build a search that I'll put on a dashboard and on my RT At a Glance. I want to have the Take button in it just like the 10 newest unowned

[rt-users] What right gives Configuration in the left hand menu

2011-11-30 Thread Mike Johnson
. This doesn't add the configuration menu item on the user's interface... How does that happen? Are they supposed to go through something else to modify the custom field attributes of a queue? Or the scrips of a queue? etc? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern

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