New forum

Hello, we started a new forum for Zammad discussions 3 months ago at https://community.zammad.org/ The community there is growing, so we will close this mailing list. Thanks for understanding, -Martin -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com -

Re: How to configure elasticsearch

(2 levels) >>>>>>> in ' >>>>>>> /opt/zammad/lib/tasks/search_index_es.rake:60:in `block (2 levels) >>>>>>> in ' >>>>>>> /opt/zammad/vendor/bundle/ruby/2.4.0/gems/rake-12.1.0/exe/rake:27:in >>>>>>> `' &

Re: How to configure elasticsearch

> @error=\"No such file > http://localhost:9200/elrond_zammad_production/Ticket/_search, > 404!\"\u003e"} > > Am Freitag, 17. November 2017 09:24:17 UTC+1 schrieb Martin Edenhofer: >> >> https://docs.zammad.org/en/latest/install-elasticsearch.html >> >> Enjoy, &

Re: How to configure elasticsearch

https://docs.zammad.org/en/latest/install-elasticsearch.html Enjoy, -Martin Am Freitag, 17. November 2017 09:22:52 UTC+1 schrieb Gunnar Maronde: > > I just updated my zammad installation from Version 1.5 to 2.1 via "apt-get > install zammad". By doing that, elasticsearch was also installed, wh

Re: Zammad REST API: How to access ticket history?

Hi Martin, try `GET /api/v1/ticket_history/:ticket_id` Hope it is what you are looking for. -Martin Am Mittwoch, 15. November 2017 19:03:36 UTC+1 schrieb W. Martin Borgert: > > Hi, > > I wonder how to access the history of tickets via the REST API. > Esp. I need the information when a ticket

Re: Ticket time / date

Admin -> Settings -> Branding -> Pretty Date -> "absolute" Enjoy -Martin Am Freitag, 17. November 2017 08:55:47 UTC+1 schrieb SYS G: > > Hello, > > does somebody know, how to see the real time/ date when die ticket arrived > or was sent? > So many times, we have to tell our costumer, when we a

Re: Failed remote access to Zammad

Corrêa: > > Thanks for the reply Martin. > > I tried it that way too but it did not work. > Both with FQDN and IP. > Could you send me a screen with the correct configuration to compare with > mine? > > Thank you. > > > Em quarta-feira, 18 de outubro de 2017 13

Re: Failed remote access to Zammad

Hi Guilherme, with nginx you need to configure a ip or fqdn as server_name (without http prefix). So just replace it with the ip or fqdn which you use in your browser. -Martin Am Mittwoch, 18. Oktober 2017 16:55:19 UTC+2 schrieb Guilherme Corrêa: > > Hello guys, > > How do I configure access

Re: Automate Zammad setup

d what > settings can it contain? > > Cheers, > Thorsten > > > On Tuesday, October 10, 2017 at 6:11:17 AM UTC+2, Martin Edenhofer wrote: >> >> Hello Thorsten, >> >> there are different ways for automate deployment. Would be nice to know >>

Re: Automate Zammad setup

Hello Thorsten, there are different ways for automate deployment. Would be nice to know your goal. In case there is also a possibility of a auto wizard file https://github.com/zammad/zammad/blob/develop/contrib/auto_wizard_example.json PS: We started do create a doc page about common commands

Re: SQL-Error

Hello Daniel, it's a database foreign key issue. Can it be, that somebody has removed entries from the database directly by using SQL? You can try to stop Zammad, call "zammad run rails r 'Cache.clear'" and start Zammad again. But for me it seems to have problems with missing database records.

Re: Notification E-Mail

Hi Daniel, thanks for the feedback anyway! :) -Martin Am Sonntag, 24. September 2017 19:36:25 UTC+2 schrieb Daniel Schain: > > We got it. > > Our mailserver didn't work with "sendmail" - SMTP works. > -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com ---

Re: cannot find closed tickets

Hello Andreas, it's nice to hear that. 😻 But back to your question. In a normal agent life, closed tickets are not important anymore (because agents are focused on open tickets to get them closed). That's the reason why Zammad shows not overview of closed tickets per default. But sure you can

Re: LDAP integration Community only 50 users?

Hi Cengiz, per default in the admin user list are only last 50 created users are shown. Just search for it and you will see that you have all users in your system. :) -Martin Am Donnerstag, 21. September 2017 12:26:12 UTC+2 schrieb Cengiz Pirasa: > > Hi, > > I´ve tested the Zammad Community E

Re: Writing plugin for Zammad for ticket auto-assigning

ssignment of tickets to agents within a group will ensure even > distribution. > > - Ticket arrives. Filters and triggers are applied. > - If there's a Group (post filtering), pick a random agent from the group > and assign. > > > > > On Thursday, 7 September 2017 14:5

Re: Writing plugin for Zammad for ticket auto-assigning

Hi Vishnu, to give you "good" tip, it would ne nice to know the full usecase from users perspective. It would also be fine to know hat it the mechanism/rule for ticket auto assignment (random?). -Martin Am Donnerstag, 7. September 2017 11:18:35 UTC+2 schrieb Vishnu S: > > Hi there, > > We'd

Re: Upgrading from 1.5.x to 2.1.1

Hi Vishnu, first of all, I would always recomment to use deb/ubuntu packages as in https://docs.zammad.org/en/latest/install-ubuntu.html descriped (this packages also includes the needed ruby and gem versions). The current stable is Zammad 1.5 - so your have installed the package from stable r

Re: Zammad Setup and import data from mail account

email >> account supports imap. Can you pinpoint me to some documentation on how to >> import emials via imap to zammad? >> Thank you in advance. >> >> Felix >> >> Am Freitag, 11. August 2017 12:44:46 UTC+2 schrieb Martin Edenhofer: >>> >>>

Re: Zammad vs. autocompletion in search field

Wonderful to hear this! :) -Martin Am Sonntag, 20. August 2017 11:12:43 UTC+2 schrieb Lucullio: > > Sorry, Martin, the problem occurred after updating another plugin. It had > nothing to do with Zammad. 8/ > > Sorry again and thanks for your help! > > Markus > -- Open Source as Download ht

Re: Zammad vs. autocompletion in search field

Is it working if you remove the chat widget again? Maybe I can see then what the difference is... -Martin Am Freitag, 18. August 2017 10:40:02 UTC+2 schrieb Lucullio: > > Hi Martin! > > Not really... > > It should be (and it was) like that: If you type at least 3 characters in > the search fiel

Re: Zammad vs. autocompletion in search field

Hi Markus, I just took a shot look. For me themes the auto completion still works. If I enter something I get: But there seem

Re: Response to Customer via E-Mail programm

Hello Schmejkal, this feature is currently not implemented (the main reason is, usually also need to change other ticket attributes like ticket status if your reply to customer). However, if you want to have this feature you can add an feature request at https://github.com/zammad/zammad/issues

Re: No Chat window in WordPress

Nice! :)) -Martin Am Freitag, 11. August 2017 13:58:25 UTC+2 schrieb Lucullio: > > Perfekt! > > Vielen Dank, Martin! :)) > -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "

Re: No Chat window in WordPress

eb Lucullio: > > Hi Martin! :) > > It's http://lucullio.com > > Chat is activated, Agent is online. > > Many thanks! > > Markus > > > Am Freitag, 11. August 2017 12:49:49 UTC+2 schrieb Martin Edenhofer: >> >> Hello M. ;) >> >&g

Re: No Chat window in WordPress

Hello M. ;) the important is, that the Chat-Javascript-Snipped is extecuted after jquery got loaded. Is there a page available where you added the snipped to check it? PS: By the way, at least one agent need to be available in Zammad Chat to show the widget.

Re: Zammad Setup and import data from mail account

Hi Felix, would it be an option to just import/fetch all emails via IMAP into Zammad? -Martin Am Donnerstag, 10. August 2017 10:27:37 UTC+2 schrieb FelixFlu: > > We plan to use zammad as our new CRM/Helpdesk software and i need to know if > there is a way to import > all our mails into Zammad

Re: Error on elasticsearch index creation, no search possible

Hi Frank, Am Dienstag, 25. Juli 2017 16:53:24 UTC+2 schrieb Frank Thommen: > > > Well, immediately after sending out the mail below I realized, where the > > proxy settings are configured: Admin -> System -> Network :-} > > > > However: After removing the proxy, I can not add new calendars whi

Re: Error on elasticsearch index creation, no search possible

ard_exception_handling' > /opt/zammad/vendor/bundle/ruby/2.3.0/gems/rake-11.2.2/lib/rake/application.rb:77:in > > > `run' > /opt/zammad/vendor/bundle/ruby/2.3.0/gems/rake-11.2.2/exe/rake:27:in > `' > /opt/zammad/vendor/bundle/ruby/2.3.0/bin/rake:23:in `lo

Zammad Developer wanted!

Hi, the subject is a little bit off topic. But if you like Zammad and you want to work the whole day with Zammad, just have a look, we are looking for Zammad Frontend and Backend Developers -> https://zammad.com/news/job-offer-ruby-on-rails-javascript Have a nice day! -Martin -- Open Sourc

Re: required field for tickets

ull" in > the values :) > > PS: verdammt geiles System haben Sie da gebaut :) Gruss aus Görlitz :) > > > > Am Donnerstag, 13. Juli 2017 17:31:03 UTC+2 schrieb Martin Edenhofer: >> >> Hi Erik, >> >> in the admin interface (where you can define this attrib

Re: required field for tickets

Hi Erik, in the admin interface (where you can define this attributes) you can set if it's a required field or not. Just select "optional" and you do not need to fill it. Greetings, -Martin

Re: search api Zammad 1.5.x

Hallo Michael, for attribute and extended search you need to install/configure elasticsearch. With SQL backend only simple search is done. https://docs.zammad.org/en/latest/install-elasticsearch.html PS: You will love it (also attachments get indexed and it's just so fast)! ❤️ -Martin Am Mi

Re: Zammad not working after apt-get upgrade to 1.5.0-149873627.571fbd8.jessie

Hi Jens, it seems to be an OS issue. See http://odino.org/undefined-method-invoke-with-build-args-for-nil-nilclass/ Any feedback is welcome! -Martin Am Sonntag, 2. Juli 2017 21:01:42 UTC+2 schrieb Jens Hildenbeutel: > > Hi all, > > For the first time, since migrating from 1.0 onwards, an upda

Re: Freeipa + Zammad -> Hangs on counting

Hi Tobi, you did all right. It sounds like an bug. Could you create an issue at https://github.com/zammad/zammad/issues/new Thanks a lot! -Martin Am Montag, 26. Juni 2017 17:09:52 UTC+2 schrieb Tobi Berninger: > > hey everbody, > > i trying to set up zammad on an ubuntu 16.04 lts server. The

Re: Feedback Form - How to set the target group

Hi Sebastian, indeed there should be an option to set this. :-o Can you create an issue at https://github.com/zammad/zammad/issues - then I'll have an closer look to it. Thx! -Martin Am Freitag, 23. Juni 2017 16:17:36 UTC+2 schrieb S. Rast: > > Greetings Community, > > When using the Feedba

Re: Old tickets not showing

🤡 👍🏻 Am Mittwoch, 21. Juni 2017 14:20:11 UTC+2 schrieb Amir Mofidi: > > Thanks Martin! > That solved it for us. > > Den onsdag 21 juni 2017 kl. 10:47:43 UTC+2 skrev Martin Edenhofer: >> >> Hi Amir, >> >> Zammad is keeping all tickets. Did you install ela

Re: Old tickets not showing

Hi Amir, Zammad is keeping all tickets. Did you install elasticsearch (https://docs.zammad.org/en/latest/install-elasticsearch.html)? In this case just reindex all objects with "zammad run rake searchindex:rebuild". If you still can't search for all tickets, it seems to be an permission issue

Re: Can't seem to set up outbound email

Hi Dave, it seems to be an old Zammad version (the modal is an old issue). Can you update to the latest stable? Thanks! -Martin Am Dienstag, 20. Juni 2017 19:22:40 UTC+2 schrieb Dave Tapley: > > Hmm, weird, the video didn't even capture the modal. > > Here's what it looks like when I click 'E

Re: Database Fields in E-Mail Signatures / Notifications?

Hi Sebastian, enjoy the Zammad power, there is an autocompletion available, just start with "::"! 🤡 -Martin Am Montag, 15. M

Re: Error on elasticsearch index creation, no search possible

Hi Sebastian, Am Mittwoch, 14. Juni 2017 17:01:32 UTC+2 schrieb S. Rast: > > I'm running Zammad on Centos and installed it as a Package. > > After the reboot the elasticsearch.log hit these errors: > > > *[2017-06-14T16:31:12,424][ERROR][o.e.b.Bootstrap ] > Exceptionjava.lang.IllegalA

Re: Out of office / Vacation mode for agents

Hi Sebastian, sorry for delay (we just heavy under load right now). We really like the Idea of "Out of Office"-Feature. IMO it's not so important as it need to be in the main navigation (but can be set/changed in user preferences). Any way, good news for you today. 🤓 This feature is included i

Re: Mulit-user ticket creation by API?

Hi Martin, with Zammad master branch or next stable release you can create tickets via REST API in behalf. The new article attribute is called "origin_by_id". https://docs.zammad.org/en/latest/api-ticket-article.html [...] If you want to create a phone ticket on behalf for a specific customer

Re: Error on elasticsearch index creation, no search possible

Hi Frank, I just tried the same (just downloaded elasticsearch 5.4.1 and configured als usual). -=> It just works fine. curl http://localhost:9200/ { "name" : "QQm2bUl", "cluster_name" : "elasticsearch", "cluster_uuid" : "MySiOtUjTeidMZgxoBY56Q", "version" : { "number" : "5

Re: Unable to verify sending and receiving for email account

isler: >>>> >>>> Thanks for replying. >>>> >>>> I can see the multiple emails that are being sent via zammad per >>>> attempt. I see them in my Inbox via webmail and using outlook on my >>>> iPhone. >>>> The email

Re: Unable to verify sending and receiving for email account

he project yet. > > On Friday, April 14, 2017 at 12:33:43 AM UTC-7, Martin Edenhofer wrote: >> >> Hi Charles, >> >> Zammad is doing the following procedure to configure successful an email >> account. >> >> 1) Verify if incoming (IMAP or POP3) i

Re: Unable to verify sending and receiving for email account

> > On Friday, April 14, 2017 at 12:33:43 AM UTC-7, Martin Edenhofer wrote: >> >> Hi Charles, >> >> Zammad is doing the following procedure to configure successful an email >> account. >> >> 1) Verify if incoming (IMAP or POP3) is working (based o

Re: Unable to verify sending and receiving for email account

Hi Charles, Zammad is doing the following procedure to configure successful an email account. 1) Verify if incoming (IMAP or POP3) is working (based on auto detected settings or on manuell entered settings). 2) Verify if outgoing (SMTP or Sendmail/Postifix) is working (based on auto detected