Hello,
we started a new forum for Zammad discussions 3 months ago
at https://community.zammad.org/
The community there is growing, so we will close this mailing list.
Thanks for understanding,
-Martin
--
Open Source as Download https://zammad.org || Easy to use as SaaS
https://zammad.com
s)
>>>>>>> in '
>>>>>>> /opt/zammad/vendor/bundle/ruby/2.4.0/gems/rake-12.1.0/exe/rake:27:in
>>>>>>> `'
>>>>>>> /opt/zammad/vendor/bundle/ruby/2.4.0/gems/bundler-1.15.1/lib/bundler/cli/exec.rb:74:in
>>>>>>>
>>&
Hi Martin,
try `GET /api/v1/ticket_history/:ticket_id`
Hope it is what you are looking for.
-Martin
Am Mittwoch, 15. November 2017 19:03:36 UTC+1 schrieb W. Martin Borgert:
>
> Hi,
>
> I wonder how to access the history of tickets via the REST API.
> Esp. I need the information when a
Corrêa:
>
> Thanks for the reply Martin.
>
> I tried it that way too but it did not work.
> Both with FQDN and IP.
> Could you send me a screen with the correct configuration to compare with
> mine?
>
> Thank you.
>
>
> Em quarta-feira, 18 de outubro de 2017 13
Hi Guilherme,
with nginx you need to configure a ip or fqdn as server_name (without http
prefix). So just replace it with the ip or fqdn which you use in your
browser.
-Martin
Am Mittwoch, 18. Oktober 2017 16:55:19 UTC+2 schrieb Guilherme Corrêa:
>
> Hello guys,
>
> How do I configure
it contain?
>
> Cheers,
> Thorsten
>
>
> On Tuesday, October 10, 2017 at 6:11:17 AM UTC+2, Martin Edenhofer wrote:
>>
>> Hello Thorsten,
>>
>> there are different ways for automate deployment. Would be nice to know
>> your goal.
>>
>
Hello Andreas,
it's nice to hear that.
But back to your question. In a normal agent life, closed tickets are not
important anymore (because agents are focused on open tickets to get them
closed). That's the reason why Zammad shows not overview of closed tickets
per default.
But sure you
Hi Cengiz,
per default in the admin user list are only last 50 created users are shown.
Just search for it and you will see that you have all users in your system.
:)
-Martin
Am Donnerstag, 21. September 2017 12:26:12 UTC+2 schrieb Cengiz Pirasa:
>
> Hi,
>
> I´ve tested the Zammad Community
of tickets to agents within a group will ensure even
> distribution.
>
> - Ticket arrives. Filters and triggers are applied.
> - If there's a Group (post filtering), pick a random agent from the group
> and assign.
>
>
>
>
> On Thursday, 7 September 2017 14:55:38 UTC+5:30,
Hi Vishnu,
first of all, I would always recomment to use deb/ubuntu packages as in
https://docs.zammad.org/en/latest/install-ubuntu.html descriped (this
packages also includes the needed ruby and gem versions).
The current stable is Zammad 1.5 - so your have installed the package from
stable
Wonderful to hear this! :)
-Martin
Am Sonntag, 20. August 2017 11:12:43 UTC+2 schrieb Lucullio:
>
> Sorry, Martin, the problem occurred after updating another plugin. It had
> nothing to do with Zammad. 8/
>
> Sorry again and thanks for your help!
>
> Markus
>
--
Open Source as Download
Is it working if you remove the chat widget again?
Maybe I can see then what the difference is...
-Martin
Am Freitag, 18. August 2017 10:40:02 UTC+2 schrieb Lucullio:
>
> Hi Martin!
>
> Not really...
>
> It should be (and it was) like that: If you type at least 3 characters in
> the search
Nice! :))
-Martin
Am Freitag, 11. August 2017 13:58:25 UTC+2 schrieb Lucullio:
>
> Perfekt!
>
> Vielen Dank, Martin! :))
>
--
Open Source as Download https://zammad.org || Easy to use as SaaS
https://zammad.com
---
You received this message because you are subscribed to the Google Groups
t; Hi Martin! :)
>
> It's http://lucullio.com
>
> Chat is activated, Agent is online.
>
> Many thanks!
>
> Markus
>
>
> Am Freitag, 11. August 2017 12:49:49 UTC+2 schrieb Martin Edenhofer:
>>
>> Hello M. ;)
>>
>> the important is, that
Hello M. ;)
the important is, that the Chat-Javascript-Snipped is extecuted after
jquery got loaded.
Is there a page available where you added the snipped to check it?
PS: By the way, at least one agent need to be available in Zammad Chat to
show the widget.
Hi Felix,
would it be an option to just import/fetch all emails via IMAP into Zammad?
-Martin
Am Donnerstag, 10. August 2017 10:27:37 UTC+2 schrieb FelixFlu:
>
> We plan to use zammad as our new CRM/Helpdesk software and i need to know if
> there is a way to import
> all our mails into
> `run'
> /opt/zammad/vendor/bundle/ruby/2.3.0/gems/rake-11.2.2/exe/rake:27:in
> `'
> /opt/zammad/vendor/bundle/ruby/2.3.0/bin/rake:23:in `load'
> /opt/zammad/vendor/bundle/ruby/2.3.0/bin/rake:23:in `'
> Tasks: TOP => searchindex:rebuild
> $
>
> elasticsea
uot; in
> the values :)
>
> PS: verdammt geiles System haben Sie da gebaut :) Gruss aus Görlitz :)
>
>
>
> Am Donnerstag, 13. Juli 2017 17:31:03 UTC+2 schrieb Martin Edenhofer:
>>
>> Hi Erik,
>>
>> in the admin interface (where you can define this attributes)
嵐
Am Mittwoch, 21. Juni 2017 14:20:11 UTC+2 schrieb Amir Mofidi:
>
> Thanks Martin!
> That solved it for us.
>
> Den onsdag 21 juni 2017 kl. 10:47:43 UTC+2 skrev Martin Edenhofer:
>>
>> Hi Amir,
>>
>> Zammad is keeping all tickets. Did you install elasti
isler:
>>>>
>>>> Thanks for replying.
>>>>
>>>> I can see the multiple emails that are being sent via zammad per
>>>> attempt. I see them in my Inbox via webmail and using outlook on my
>>>> iPhone.
>>>> The emails do
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