Re: [AFMUG] Customer equipment
I build my own Macs.
Much cheaper and I don’t have to infect the hardware with windows.
On May 16, 2015, at 2:00 PM, Mike Hammett af...@ics-il.net wrote:
Nothing personal intended. I apply it equally to all Apple users.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:51:55 PM
Subject: Re: [AFMUG] Customer equipment
Guys, there is no need for personal attacks here. I thought this was a
friendly debate. How about we agree to disagree.
Thank you,
Brett A Mansfield
On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote:
You got that right!!!
On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote:
The only thing that works best on Apple products are idiots.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:11:41 PM
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not
rich but not poor, and white. I only use PC if there is an absolute reason
for it...and that is extremely rare. All of the best networking tools work
best on mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them,
hang out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an
old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes.
It's the same for every model. The others change their gui quite
frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a
Linksys or Netgear with a web GUI if he expected his ISP to provide
step-by-step phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have
a router, you have an AirPort. You don't have an external hard drive,
you have a TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy
all their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
I had a phone once that caught the iOS virus. Never used that thing again. From: Af [mailto:af-boun...@afmug.com] On Behalf Of Dan Petermann Sent: Monday, May 18, 2015 2:10 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment I build my own Macs. Much cheaper and I don't have to infect the hardware with windows. On May 16, 2015, at 2:00 PM, Mike Hammett af...@ics-il.net wrote: Nothing personal intended. I apply it equally to all Apple users. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com http://www.ics-il.com/ From: Brett A Mansfield li...@silverlakeinternet.com To: af@afmug.com Sent: Saturday, May 16, 2015 2:51:55 PM Subject: Re: [AFMUG] Customer equipment Guys, there is no need for personal attacks here. I thought this was a friendly debate. How about we agree to disagree. Thank you, Brett A Mansfield On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote: You got that right!!! On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote: The only thing that works best on Apple products are idiots. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com http://www.ics-il.com/ From: Brett A Mansfield li...@silverlakeinternet.com To: af@afmug.com Sent: Saturday, May 16, 2015 2:11:41 PM Subject: Re: [AFMUG] Customer equipment I'm the farthest right wing conservative you're likely to ever meet, not rich but not poor, and white. I only use PC if there is an absolute reason for it...and that is extremely rare. All of the best networking tools work best on mac. Thank you, Brett A Mansfield On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote: Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats. PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich conservative republicans. Republican boys like to date democrat girls but marry republican girls (and later cheat with democrat divorcees). Democrat girls like to date democrat boys but they are all too poor and stoned and majoring in liberal arts or political science. Republican girls just run around with each other getting drunk until some republican boy sobers up enough to ask them for marriage. Poor republican boys get reality shows involving guns, mud, moonshine and wrestling animals in a swamp. Poor democrat boys wear shirts with political causes printed on them, hang out with Goth cutter girls and smoke cigarettes. Give a republican boy a welder and he will make a swamp buggy out of an old VW. Give a democrat boy a welder and he will turn it into an objet d'art symbolizing the military industrial oppression of the worker. And that is why there are so many apple haters here... -Original Message- From: Brett A Mansfield Sent: Saturday, May 16, 2015 12:43 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment I buy all of my groceries at Walmart and most of my electronics at apple. There are a lot of apple haters on here it seems. I can walk a customer through setting up their AirPort Extreme a lot easier than Asus, netgear, or dlink. The Apple interface never changes. It's the same for every model. The others change their gui quite frequently. Thank you, Brett A Mansfield On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote: I remember telling a customer he should either learn how to configure his AirPort himself, get AppleCare, or get a regular router like a Linksys or Netgear with a web GUI if he expected his ISP to provide step-by-step phone support. He said he would go out and buy a non-Apple router. He came back with a TimeMachine. That's another thing I hate about Apple, they have to use special names for ordinary things, so people don't compare prices. So you don't have a router, you have an AirPort. You don't have an external hard drive, you have a TimeMachine. But just like some people only shop at WalMart, some people only shop for electronics at the Apple Store. Probably the same people who buy all their groceries at Whole Foods. -Original Message- From: Bill Prince Sent: Saturday, May 16, 2015 1:06 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment
Re: [AFMUG] Customer equipment
We get 80+% of our router problem calls from people with AirPorts. POS.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 9:20 AM, Brett A Mansfield wrote:
I recommend only the Apple AirPort Extreme to all of my customers.
It's the only stable router I've ever found, and I've played with a
LOT of the high end ones. I get fewer service calls from any
customers using apple routers than any other router. Asus is by far
the highest service call router out there.
Thank you,
Brett A Mansfield
On May 16, 2015, at 10:11 AM, Darin Steffl darin.ste...@mnwifi.com
mailto:darin.ste...@mnwifi.com wrote:
Apple routers absolutely SUCK and not sure why people like buying
them personally. You need some stupid app to configure it and there's
no Web GUI. If its his router and his playstation, you as an ISP have
no part in fixing it. It's very hard sometimes to explain to the
customer that you provide internet to the home ending at the POE or
modem. After that it is their router and their end devices. We get
calls sometimes where 7 devices are working great but one device
isn't working and they want it to be our problem. We have to explain
if the whole house is offline then it is our problem.
On Sat, May 16, 2015 at 11:08 AM, joseph marsh
bwireless...@gmail.com mailto:bwireless...@gmail.com wrote:
This customer has had his PlayStation working and it stopped
working he's getting 10 meg and he wants us to fix it
Its connected to a apple router and they are within a foot of
each other
BTW I hate apple routers my opinion
On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net
mailto:r...@triadwireless.net wrote:
Nothing formal but the process we use with all devices that
aren’t computers
1)Does the device see the broadcast SSID?
2)If not, then the WiFi doesn’t work on the device and you
need an external WiFi adapter or get it fixed. Lots of Xboxes
fall into this category.
3)If it does see it, test without encryption, see if that
works. We run into a couple of options with this issue,
can’t negotiate security, devices only supports WEP, WPA, or
WPS which Ubiquiti doesn’t support.
4)If it still doesn’t work, check all updates and firmware
5)From there, try replacing the AP or testing with another AP
6)At the point, replace the playstation or the device
*From:*Af [mailto:af-boun...@afmug.com
mailto:af-boun...@afmug.com] *On Behalf Of *joseph marsh
*Sent:* Saturday, May 16, 2015 8:28 AM
*To:* af@afmug.com mailto:af@afmug.com
*Subject:* [AFMUG] Customer equipment
Is anyone got a sop for working on customer equipment. Such
as calling to say sons PlayStation not working ?
--
Darin Steffl
Minnesota WiFi
www.mnwifi.com http://www.mnwifi.com/
507-634-WiFi
http://www.facebook.com/minnesotawifi Like us on Facebook
http://www.facebook.com/minnesotawifi
Re: [AFMUG] Customer equipment
I went to Whole Foods last week with a couple of friends and we all
chipped in to buy a strawberry.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 11:28 AM, Ken Hohhof wrote:
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy
all their groceries at Whole Foods.
Re: [AFMUG] Customer equipment
You got that right!!!
On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote:
The only thing that works best on Apple products are idiots.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:11:41 PM
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not
rich but not poor, and white. I only use PC if there is an absolute reason
for it...and that is extremely rare. All of the best networking tools work
best on mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for
rich conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until
some republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine
and wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them,
hang out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of
an old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at
apple. There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes.
It's the same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a Linksys
or Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special
names for ordinary things, so people don't compare prices. So you don't
have a router, you have an AirPort. You don't have an external hard drive,
you have a TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has
to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the
way
the stupid AirPort admin tool works every month or two. So even if
you
knew how to set it up in August; come September it's a whole new
ball game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
I agree that some of the brightest network guys I have knows were PC dudes. We had apple II and Lisa in college for assembly language but quickly switched to PCs for the rest of the program. I have never been proficient with an Apple past the Apple IIe product line. Never owned a Mac. I am sure I would like them too if I had to become proficient. But for me, it is kinda like Miracle Whip vs Mayo. I am a Miracle Whip kinda guy. From: Daniel White Sent: Saturday, May 16, 2015 2:10 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment Actually I find the whole thing funny. Most SysAdmins/Network admins/programmers I know use Mac’s since its core is built on Unix. But I hated supporting it during my WISP days too. I just bought a brand new Dell though, but have an iPad Air and an iPhone 5s. What does that make me *dazed and confused*? I also have a RB2011 as my home router and a Ubnt UniFi AP AC as my home Wi-Fi. I am weird lol. Daniel White (303) 746-3590 From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett Sent: Saturday, May 16, 2015 2:00 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment Nothing personal intended. I apply it equally to all Apple users. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com From: Brett A Mansfield li...@silverlakeinternet.com To: af@afmug.com Sent: Saturday, May 16, 2015 2:51:55 PM Subject: Re: [AFMUG] Customer equipment Guys, there is no need for personal attacks here. I thought this was a friendly debate. How about we agree to disagree. Thank you, Brett A Mansfield On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote: You got that right!!! On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote: The only thing that works best on Apple products are idiots. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com From: Brett A Mansfield li...@silverlakeinternet.com To: af@afmug.com Sent: Saturday, May 16, 2015 2:11:41 PM Subject: Re: [AFMUG] Customer equipment I'm the farthest right wing conservative you're likely to ever meet, not rich but not poor, and white. I only use PC if there is an absolute reason for it...and that is extremely rare. All of the best networking tools work best on mac. Thank you, Brett A Mansfield On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote: Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats. PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich conservative republicans. Republican boys like to date democrat girls but marry republican girls (and later cheat with democrat divorcees). Democrat girls like to date democrat boys but they are all too poor and stoned and majoring in liberal arts or political science. Republican girls just run around with each other getting drunk until some republican boy sobers up enough to ask them for marriage. Poor republican boys get reality shows involving guns, mud, moonshine and wrestling animals in a swamp. Poor democrat boys wear shirts with political causes printed on them, hang out with Goth cutter girls and smoke cigarettes. Give a republican boy a welder and he will make a swamp buggy out of an old VW. Give a democrat boy a welder and he will turn it into an objet d'art symbolizing the military industrial oppression of the worker. And that is why there are so many apple haters here... -Original Message- From: Brett A Mansfield Sent: Saturday, May 16, 2015 12:43 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment I buy all of my groceries at Walmart and most of my electronics at apple. There are a lot of apple haters on here it seems. I can walk a customer through setting up their AirPort Extreme a lot easier than Asus, netgear, or dlink. The Apple interface never changes. It's the same for every model. The others change their gui quite frequently. Thank you, Brett A Mansfield On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote: I remember telling a customer he should either learn how to configure his AirPort himself, get AppleCare, or get a regular router like a Linksys or Netgear with a web GUI if he expected his ISP to provide step-by-step phone support. He said he would go out and buy a non-Apple router. He came back with a TimeMachine. That's another thing I hate about Apple, they have to use special names for ordinary things, so people don't compare prices. So you don't have a router, you have an AirPort. You don't have an external hard drive, you have a TimeMachine
Re: [AFMUG] Customer equipment
Yeah, Gilroy garlic and Monterrey clam chowder are some of my favs from your
part of the world.
-Original Message-
From: Bill Prince
Sent: Saturday, May 16, 2015 1:03 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I love apples.
As long as they're not from Cupertino...
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 11:56 AM, Chuck McCown wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an
old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes.
It's the same for every model. The others change their gui quite
frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not rich
but not poor, and white. I only use PC if there is an absolute reason for
it...and that is extremely rare. All of the best networking tools work best on
mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls (and
later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an old
VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the
same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step phone
support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names for
ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball game.
Software developers need to do something.
~Seth
[AFMUG] Customer equipment
In high school it was my Ford eats your Chevy for breakfast (or vice versa).
(I was a Chevy guy, and then later had a Ford).
From: Chuck McCown
Sent: Saturday, May 16, 2015 2:01 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I apologize, it is more of a “who is going to win the superbowl” level of
friendly trash talk here. Apple idiots/geniuses will always stake out their
claims of gnostic superiority while the PC proletariat will attempt to shout
down the bourgeois. (Swap Apple and PC in that sentence as you see fit). All
good fun... until somebody gets hurt...
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 1:51 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Guys, there is no need for personal attacks here. I thought this was a friendly
debate. How about we agree to disagree.
Thank you,
Brett A Mansfield
On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote:
You got that right!!!
On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote:
The only thing that works best on Apple products are idiots.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:11:41 PM
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not
rich but not poor, and white. I only use PC if there is an absolute reason for
it...and that is extremely rare. All of the best networking tools work best on
mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them,
hang out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an
old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes. It's
the same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step phone
support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you have a
TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
Re: [AFMUG] Customer equipment
I apologize, it is more of a “who is going to win the superbowl” level of
friendly trash talk here. Apple idiots/geniuses will always stake out their
claims of gnostic superiority while the PC proletariat will attempt to shout
down the bourgeois. (Swap Apple and PC in that sentence as you see fit). All
good fun... until somebody gets hurt...
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 1:51 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Guys, there is no need for personal attacks here. I thought this was a friendly
debate. How about we agree to disagree.
Thank you,
Brett A Mansfield
On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote:
You got that right!!!
On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote:
The only thing that works best on Apple products are idiots.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:11:41 PM
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not
rich but not poor, and white. I only use PC if there is an absolute reason for
it...and that is extremely rare. All of the best networking tools work best on
mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them,
hang out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an
old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes. It's
the same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step phone
support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you have a
TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Sorry, make that some of the brightest guys I have known were Apple dudes. My fingers had to be put in manual override mode to type that. From: Chuck McCown Sent: Saturday, May 16, 2015 2:17 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment I agree that some of the brightest network guys I have knows were PC dudes. We had apple II and Lisa in college for assembly language but quickly switched to PCs for the rest of the program. I have never been proficient with an Apple past the Apple IIe product line. Never owned a Mac. I am sure I would like them too if I had to become proficient. But for me, it is kinda like Miracle Whip vs Mayo. I am a Miracle Whip kinda guy. From: Daniel White Sent: Saturday, May 16, 2015 2:10 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment Actually I find the whole thing funny. Most SysAdmins/Network admins/programmers I know use Mac’s since its core is built on Unix. But I hated supporting it during my WISP days too. I just bought a brand new Dell though, but have an iPad Air and an iPhone 5s. What does that make me *dazed and confused*? I also have a RB2011 as my home router and a Ubnt UniFi AP AC as my home Wi-Fi. I am weird lol. Daniel White (303) 746-3590 From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett Sent: Saturday, May 16, 2015 2:00 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment Nothing personal intended. I apply it equally to all Apple users. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com From: Brett A Mansfield li...@silverlakeinternet.com To: af@afmug.com Sent: Saturday, May 16, 2015 2:51:55 PM Subject: Re: [AFMUG] Customer equipment Guys, there is no need for personal attacks here. I thought this was a friendly debate. How about we agree to disagree. Thank you, Brett A Mansfield On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote: You got that right!!! On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote: The only thing that works best on Apple products are idiots. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com From: Brett A Mansfield li...@silverlakeinternet.com To: af@afmug.com Sent: Saturday, May 16, 2015 2:11:41 PM Subject: Re: [AFMUG] Customer equipment I'm the farthest right wing conservative you're likely to ever meet, not rich but not poor, and white. I only use PC if there is an absolute reason for it...and that is extremely rare. All of the best networking tools work best on mac. Thank you, Brett A Mansfield On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote: Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats. PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich conservative republicans. Republican boys like to date democrat girls but marry republican girls (and later cheat with democrat divorcees). Democrat girls like to date democrat boys but they are all too poor and stoned and majoring in liberal arts or political science. Republican girls just run around with each other getting drunk until some republican boy sobers up enough to ask them for marriage. Poor republican boys get reality shows involving guns, mud, moonshine and wrestling animals in a swamp. Poor democrat boys wear shirts with political causes printed on them, hang out with Goth cutter girls and smoke cigarettes. Give a republican boy a welder and he will make a swamp buggy out of an old VW. Give a democrat boy a welder and he will turn it into an objet d'art symbolizing the military industrial oppression of the worker. And that is why there are so many apple haters here... -Original Message- From: Brett A Mansfield Sent: Saturday, May 16, 2015 12:43 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment I buy all of my groceries at Walmart and most of my electronics at apple. There are a lot of apple haters on here it seems. I can walk a customer through setting up their AirPort Extreme a lot easier than Asus, netgear, or dlink. The Apple interface never changes. It's the same for every model. The others change their gui quite frequently. Thank you, Brett A Mansfield On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote: I remember telling a customer he should either learn how to configure his AirPort himself, get AppleCare, or get a regular router like a Linksys or Netgear with a web GUI if he expected his ISP to provide step-by-step phone support. He said he would go out and buy a non-Apple router. He came back with a TimeMachine
Re: [AFMUG] Customer equipment
Yes. We give them a list of computer shops to call. From: joseph marsh Sent: Saturday, May 16, 2015 10:28 AM To: af@afmug.com Subject: [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step phone
support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names for
ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message-
From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
There's a TV show iZombie, apparently some of those Goth girls are actually
zombies.
-Original Message-
From: Chuck McCown
Sent: Saturday, May 16, 2015 2:17 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I knew one in high school, I think she was the first of her kind. She
scared me, in a good way. This was back in the days right after gayness was
invented.
-Original Message-
From: Ken Hohhof
Sent: Saturday, May 16, 2015 1:16 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Tell me more about these Goth girls.
-Original Message-
From: Chuck McCown
Sent: Saturday, May 16, 2015 1:56 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls (and
later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an old
VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message-
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the
same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Actually I find the whole thing funny.
Most SysAdmins/Network admins/programmers I know use Mac’s since its core is
built on Unix. But I hated supporting it during my WISP days too.
I just bought a brand new Dell though, but have an iPad Air and an iPhone 5s.
What does that make me *dazed and confused*?
I also have a RB2011 as my home router and a Ubnt UniFi AP AC as my home Wi-Fi.
I am weird lol.
Daniel White
(303) 746-3590
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett
Sent: Saturday, May 16, 2015 2:00 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Nothing personal intended. I apply it equally to all Apple users.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
_
From: Brett A Mansfield li...@silverlakeinternet.com
mailto:li...@silverlakeinternet.com
To: af@afmug.com mailto:af@afmug.com
Sent: Saturday, May 16, 2015 2:51:55 PM
Subject: Re: [AFMUG] Customer equipment
Guys, there is no need for personal attacks here. I thought this was a friendly
debate. How about we agree to disagree.
Thank you,
Brett A Mansfield
On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com
mailto:bwireless...@gmail.com wrote:
You got that right!!!
On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net
mailto:af...@ics-il.net wrote:
The only thing that works best on Apple products are idiots.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: Brett A Mansfield li...@silverlakeinternet.com
mailto:li...@silverlakeinternet.com
To: af@afmug.com mailto:af@afmug.com
Sent: Saturday, May 16, 2015 2:11:41 PM
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not rich
but not poor, and white. I only use PC if there is an absolute reason for
it...and that is extremely rare. All of the best networking tools work best
on mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com
mailto:ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls (and
later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an
old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com mailto:af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the
same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com
mailto:af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com mailto:af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5
Re: [AFMUG] Customer equipment
I thought it was quite entertaining. but then again, I'm one of those guys
that hates apple routers...
On Sat, May 16, 2015 at 3:01 PM, Chuck McCown ch...@wbmfg.com wrote:
I apologize, it is more of a “who is going to win the superbowl” level
of friendly trash talk here. Apple idiots/geniuses will always stake out
their claims of gnostic superiority while the PC proletariat will attempt
to shout down the bourgeois. (Swap Apple and PC in that sentence as you
see fit). All good fun... until somebody gets hurt...
*From:* Brett A Mansfield li...@silverlakeinternet.com
*Sent:* Saturday, May 16, 2015 1:51 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] Customer equipment
Guys, there is no need for personal attacks here. I thought this was a
friendly debate. How about we agree to disagree.
Thank you,
Brett A Mansfield
On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote:
You got that right!!!
On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote:
The only thing that works best on Apple products are idiots.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:11:41 PM
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not
rich but not poor, and white. I only use PC if there is an absolute reason
for it...and that is extremely rare. All of the best networking tools work
best on mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal
democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for
rich conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor
and stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until
some republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine
and wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them,
hang out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of
an old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at
apple. There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes.
It's the same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a Linksys
or Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special
names for ordinary things, so people don't compare prices. So you don't
have a router, you have an AirPort. You don't have an external hard drive,
you have a TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has
to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the
way
the stupid AirPort admin tool works every month or two. So even if
you
knew how to set it up in August; come September it's a whole new
ball game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Getting back on topic... assuming there isn't a wall in between, if it's only a foot away, why doesn't he just plug a wire into the wretched thing? On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *joseph marsh *Sent:* Saturday, May 16, 2015 8:28 AM *To:* af@afmug.com *Subject:* [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
Didn't design... :)
Thanks,
Ben
On May 16, 2015, at 11:38 AM, Josh Reynolds j...@spitwspots.com wrote:
I think he worked on it, but that was more than 10 years and many product
generations ago.
On May 16, 2015 9:33:48 AM AKDT, Jaime Solorza losguyswirel...@gmail.com
wrote:
didn't Robert Pera from Ubiquiti create or design the Apple Airport?
Jaime Solorza
Wireless Systems Architect
915-861-1390
On Sat, May 16, 2015 at 11:17 AM, Bill Prince part15...@gmail.com wrote:
+1000.
Plus, for reasons that are not clear to me, Apple has to change the way the
stupid AirPort admin tool works every month or two. So even if you knew how
to set it up in August; come September it's a whole new ball game.
Massive, expensive POS if you ask me.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 9:11 AM, Darin Steffl wrote:
Apple routers absolutely SUCK and not sure why people like buying them
personally. You need some stupid app to configure it and there's no Web
GUI. If its his router and his playstation, you as an ISP have no part in
fixing it. It's very hard sometimes to explain to the customer that you
provide internet to the home ending at the POE or modem. After that it is
their router and their end devices. We get calls sometimes where 7 devices
are working great but one device isn't working and they want it to be our
problem. We have to explain if the whole house is offline then it is our
problem.
On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com
wrote:
This customer has had his PlayStation working and it stopped working
he's getting 10 meg and he wants us to fix it
Its connected to a apple router and they are within a foot of each other
BTW I hate apple routers my opinion
On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net
wrote:
Nothing formal but the process we use with all devices that aren’t
computers
1) Does the device see the broadcast SSID?
2) If not, then the WiFi doesn’t work on the device and you need an
external WiFi adapter or get it fixed. Lots of Xboxes fall into this
category.
3) If it does see it, test without encryption, see if that works.
We run into a couple of options with this issue, can’t negotiate
security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t
support.
4) If it still doesn’t work, check all updates and firmware
5) From there, try replacing the AP or testing with another AP
6) At the point, replace the playstation or the device
From: Af [mailto:af-boun...@afmug.com] On Behalf Of joseph marsh
Sent: Saturday, May 16, 2015 8:28 AM
To: af@afmug.com
Subject: [AFMUG] Customer equipment
Is anyone got a sop for working on customer equipment. Such as calling
to say sons PlayStation not working ?
--
Darin Steffl
Minnesota WiFi
www.mnwifi.com
507-634-WiFi
Like us on Facebook
--
Sent from my Android device with K-9 Mail. Please excuse my brevity.
Re: [AFMUG] Customer equipment
Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device From: Af [mailto:af-boun...@afmug.com] On Behalf Of joseph marsh Sent: Saturday, May 16, 2015 8:28 AM To: af@afmug.com Subject: [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
while wearing flip flops
Jaime Solorza
Wireless Systems Architect
915-861-1390
On Sat, May 16, 2015 at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step phone
support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Customer won't give us password to the wifi we have to do it from his
phone or plug into the ethernet port to check speeds
He also messes with the settings to fix it and screws it up more
On May 16, 2015 1:58 PM, joseph marsh bwireless...@gmail.com wrote:
I'm gonna go check his speed at the POE. And charge his butt a service
fee he is the only one I have issues with
BTW I drive 45 min to his house frequently to fix bs problems for him
On May 16, 2015 1:48 PM, Jaime Solorza losguyswirel...@gmail.com
wrote:
while wearing flip flops
Jaime Solorza
Wireless Systems Architect
915-861-1390
On Sat, May 16, 2015 at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a Linksys
or Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Nothing personal intended. I apply it equally to all Apple users.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
- Original Message -
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:51:55 PM
Subject: Re: [AFMUG] Customer equipment
Guys, there is no need for personal attacks here. I thought this was a friendly
debate. How about we agree to disagree.
Thank you,
Brett A Mansfield
On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote:
You got that right!!!
On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote:
The only thing that works best on Apple products are idiots.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:11:41 PM
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not rich
but not poor, and white. I only use PC if there is an absolute reason for
it...and that is extremely rare. All of the best networking tools work best
on mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls (and
later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an old
VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the
same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
[AFMUG] Customer equipment
Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
didn't Robert Pera from Ubiquiti create or design the Apple Airport?
Jaime Solorza
Wireless Systems Architect
915-861-1390
On Sat, May 16, 2015 at 11:17 AM, Bill Prince part15...@gmail.com wrote:
+1000.
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you knew
how to set it up in August; come September it's a whole new ball game.
Massive, expensive POS if you ask me.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 9:11 AM, Darin Steffl wrote:
Apple routers absolutely SUCK and not sure why people like buying them
personally. You need some stupid app to configure it and there's no Web
GUI. If its his router and his playstation, you as an ISP have no part in
fixing it. It's very hard sometimes to explain to the customer that you
provide internet to the home ending at the POE or modem. After that it is
their router and their end devices. We get calls sometimes where 7 devices
are working great but one device isn't working and they want it to be our
problem. We have to explain if the whole house is offline then it is our
problem.
On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com
wrote:
This customer has had his PlayStation working and it stopped working
he's getting 10 meg and he wants us to fix it
Its connected to a apple router and they are within a foot of each other
BTW I hate apple routers my opinion
On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote:
Nothing formal but the process we use with all devices that aren’t
computers
1) Does the device see the broadcast SSID?
2) If not, then the WiFi doesn’t work on the device and you need
an external WiFi adapter or get it fixed. Lots of Xboxes fall into this
category.
3) If it does see it, test without encryption, see if that works.
We run into a couple of options with this issue, can’t negotiate security,
devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support.
4) If it still doesn’t work, check all updates and firmware
5) From there, try replacing the AP or testing with another AP
6) At the point, replace the playstation or the device
*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *joseph marsh
*Sent:* Saturday, May 16, 2015 8:28 AM
*To:* af@afmug.com
*Subject:* [AFMUG] Customer equipment
Is anyone got a sop for working on customer equipment. Such as calling
to say sons PlayStation not working ?
--
Darin Steffl
Minnesota WiFi
www.mnwifi.com
507-634-WiFi
http://www.facebook.com/minnesotawifi Like us on Facebook
http://www.facebook.com/minnesotawifi
Re: [AFMUG] Customer equipment
I love apples.
As long as they're not from Cupertino...
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 11:56 AM, Chuck McCown wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for
rich conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor
and stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until
some republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine
and wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them,
hang out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of
an old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at
apple. There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never
changes. It's the same for every model. The others change their gui
quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a
Linksys or Netgear with a web GUI if he expected his ISP to provide
step-by-step phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special
names for ordinary things, so people don't compare prices. So you
don't have a router, you have an AirPort. You don't have an external
hard drive, you have a TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy
all their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the
way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new
ball game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
I knew one in high school, I think she was the first of her kind. She
scared me, in a good way. This was back in the days right after gayness was
invented.
-Original Message-
From: Ken Hohhof
Sent: Saturday, May 16, 2015 1:16 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Tell me more about these Goth girls.
-Original Message-
From: Chuck McCown
Sent: Saturday, May 16, 2015 1:56 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls (and
later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an old
VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message-
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the
same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Don't use it! It's a trap!
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 12:14 PM, Ken Hohhof wrote:
It does look like Apple has an airPort config utility for Windows,
maybe I need to install that on our laptops. It appears to be 3 years
old however and I fear it won't support the latest models.
Re: [AFMUG] Customer equipment
We may offer a bit of assistance at the time of the install, or once over the phone, depending on how busy we are. From then on it is not our problem, but we are willing to come out and check it out for $44.95 for the first hour and $39.95 for each additional hour. These are the lowest service rates around though, so they occasionally take us up on it. On Sat, May 16, 2015 at 9:54 AM, Rory Conaway r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *joseph marsh *Sent:* Saturday, May 16, 2015 8:28 AM *To:* af@afmug.com *Subject:* [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
Apple routers absolutely SUCK and not sure why people like buying them personally. You need some stupid app to configure it and there's no Web GUI. If its his router and his playstation, you as an ISP have no part in fixing it. It's very hard sometimes to explain to the customer that you provide internet to the home ending at the POE or modem. After that it is their router and their end devices. We get calls sometimes where 7 devices are working great but one device isn't working and they want it to be our problem. We have to explain if the whole house is offline then it is our problem. On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *joseph marsh *Sent:* Saturday, May 16, 2015 8:28 AM *To:* af@afmug.com *Subject:* [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ? -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi http://www.facebook.com/minnesotawifi Like us on Facebook http://www.facebook.com/minnesotawifi
Re: [AFMUG] Customer equipment
After reading this I got looking around just discovered that there is an
AirPort configuration utility for Android. That will make things easier on
our installs if it works. I usually have to use the customer's Mac to
help them get setup. The issue is that the AirPort is not user friendly,
and many of the people who use Macs do not know how to use the AirPort
utility and configure the router. Apple products are a PITA.
On Sat, May 16, 2015 at 11:19 AM, Bill Prince part15...@gmail.com wrote:
We get 80+% of our router problem calls from people with AirPorts. POS.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 9:20 AM, Brett A Mansfield wrote:
I recommend only the Apple AirPort Extreme to all of my customers. It's
the only stable router I've ever found, and I've played with a LOT of the
high end ones. I get fewer service calls from any customers using apple
routers than any other router. Asus is by far the highest service call
router out there.
Thank you,
Brett A Mansfield
On May 16, 2015, at 10:11 AM, Darin Steffl darin.ste...@mnwifi.com
wrote:
Apple routers absolutely SUCK and not sure why people like buying them
personally. You need some stupid app to configure it and there's no Web
GUI. If its his router and his playstation, you as an ISP have no part in
fixing it. It's very hard sometimes to explain to the customer that you
provide internet to the home ending at the POE or modem. After that it is
their router and their end devices. We get calls sometimes where 7 devices
are working great but one device isn't working and they want it to be our
problem. We have to explain if the whole house is offline then it is our
problem.
On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com
wrote:
This customer has had his PlayStation working and it stopped working
he's getting 10 meg and he wants us to fix it
Its connected to a apple router and they are within a foot of each other
BTW I hate apple routers my opinion
On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote:
Nothing formal but the process we use with all devices that aren’t
computers
1) Does the device see the broadcast SSID?
2) If not, then the WiFi doesn’t work on the device and you need
an external WiFi adapter or get it fixed. Lots of Xboxes fall into this
category.
3) If it does see it, test without encryption, see if that works.
We run into a couple of options with this issue, can’t negotiate security,
devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support.
4) If it still doesn’t work, check all updates and firmware
5) From there, try replacing the AP or testing with another AP
6) At the point, replace the playstation or the device
*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *joseph marsh
*Sent:* Saturday, May 16, 2015 8:28 AM
*To:* af@afmug.com
*Subject:* [AFMUG] Customer equipment
Is anyone got a sop for working on customer equipment. Such as calling
to say sons PlayStation not working ?
--
Darin Steffl
Minnesota WiFi
www.mnwifi.com
507-634-WiFi
http://www.facebook.com/minnesotawifi Like us on Facebook
http://www.facebook.com/minnesotawifi
Re: [AFMUG] Customer equipment
I'm gonna go check his speed at the POE. And charge his butt a service fee
he is the only one I have issues with
BTW I drive 45 min to his house frequently to fix bs problems for him
On May 16, 2015 1:48 PM, Jaime Solorza losguyswirel...@gmail.com wrote:
while wearing flip flops
Jaime Solorza
Wireless Systems Architect
915-861-1390
On Sat, May 16, 2015 at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step phone
support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
That just proves the extreme right and extreme left meet somewhere in outer
darkness...
-Original Message-
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 1:11 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not
rich but not poor, and white. I only use PC if there is an absolute reason
for it...and that is extremely rare. All of the best networking tools work
best on mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an
old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes.
It's the same for every model. The others change their gui quite
frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Our installers carry Lenovo laptops and use them to set up customer routers.
They hate it when they encounter an airPort because they must use the
customer's computer to configure the router. And the customer typically
doesn't have a clue. (Heck, I'll ask them to click on System Preferences in
the Dock, and they say click on what in the what?)
It does look like Apple has an airPort config utility for Windows, maybe I
need to install that on our laptops. It appears to be 3 years old however
and I fear it won't support the latest models.
https://support.apple.com/downloads/airport
-Original Message-
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 1:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the
same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
I started with Apple Mac as a manager of an Apple store run by a local office supply store and then Unix at NCR VAR shop for RICAM applications and then CompuAdd into MS-DOS and first Windows. Jaime Solorza On May 16, 2015 2:17 PM, Chuck McCown ch...@wbmfg.com wrote: I agree that some of the brightest network guys I have knows were PC dudes. We had apple II and Lisa in college for assembly language but quickly switched to PCs for the rest of the program. I have never been proficient with an Apple past the Apple IIe product line. Never owned a Mac. I am sure I would like them too if I had to become proficient. But for me, it is kinda like Miracle Whip vs Mayo. I am a Miracle Whip kinda guy. From: Daniel White Sent: Saturday, May 16, 2015 2:10 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment Actually I find the whole thing funny. Most SysAdmins/Network admins/programmers I know use Mac’s since its core is built on Unix. But I hated supporting it during my WISP days too. I just bought a brand new Dell though, but have an iPad Air and an iPhone 5s. What does that make me *dazed and confused*? I also have a RB2011 as my home router and a Ubnt UniFi AP AC as my home Wi-Fi. I am weird lol. Daniel White (303) 746-3590 From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett Sent: Saturday, May 16, 2015 2:00 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment Nothing personal intended. I apply it equally to all Apple users. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com From: Brett A Mansfield li...@silverlakeinternet.com To: af@afmug.com Sent: Saturday, May 16, 2015 2:51:55 PM Subject: Re: [AFMUG] Customer equipment Guys, there is no need for personal attacks here. I thought this was a friendly debate. How about we agree to disagree. Thank you, Brett A Mansfield On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote: You got that right!!! On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote: The only thing that works best on Apple products are idiots. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com From: Brett A Mansfield li...@silverlakeinternet.com To: af@afmug.com Sent: Saturday, May 16, 2015 2:11:41 PM Subject: Re: [AFMUG] Customer equipment I'm the farthest right wing conservative you're likely to ever meet, not rich but not poor, and white. I only use PC if there is an absolute reason for it...and that is extremely rare. All of the best networking tools work best on mac. Thank you, Brett A Mansfield On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote: Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats. PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich conservative republicans. Republican boys like to date democrat girls but marry republican girls (and later cheat with democrat divorcees). Democrat girls like to date democrat boys but they are all too poor and stoned and majoring in liberal arts or political science. Republican girls just run around with each other getting drunk until some republican boy sobers up enough to ask them for marriage. Poor republican boys get reality shows involving guns, mud, moonshine and wrestling animals in a swamp. Poor democrat boys wear shirts with political causes printed on them, hang out with Goth cutter girls and smoke cigarettes. Give a republican boy a welder and he will make a swamp buggy out of an old VW. Give a democrat boy a welder and he will turn it into an objet d'art symbolizing the military industrial oppression of the worker. And that is why there are so many apple haters here... -Original Message- From: Brett A Mansfield Sent: Saturday, May 16, 2015 12:43 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment I buy all of my groceries at Walmart and most of my electronics at apple. There are a lot of apple haters on here it seems. I can walk a customer through setting up their AirPort Extreme a lot easier than Asus, netgear, or dlink. The Apple interface never changes. It's the same for every model. The others change their gui quite frequently. Thank you, Brett A Mansfield On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote: I remember telling a customer he should either learn how to configure his AirPort himself, get AppleCare, or get a regular router like a Linksys or Netgear with a web GUI if he expected his ISP to provide step-by-step phone support. He said he would go out and buy a non-Apple router. He came back with a TimeMachine. That's another thing I hate about Apple, they have to use special names for ordinary things, so people don't compare prices
Re: [AFMUG] Customer equipment
+1000.
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball game.
Massive, expensive POS if you ask me.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 9:11 AM, Darin Steffl wrote:
Apple routers absolutely SUCK and not sure why people like buying them
personally. You need some stupid app to configure it and there's no
Web GUI. If its his router and his playstation, you as an ISP have no
part in fixing it. It's very hard sometimes to explain to the customer
that you provide internet to the home ending at the POE or modem.
After that it is their router and their end devices. We get calls
sometimes where 7 devices are working great but one device isn't
working and they want it to be our problem. We have to explain if the
whole house is offline then it is our problem.
On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com
mailto:bwireless...@gmail.com wrote:
This customer has had his PlayStation working and it stopped
working he's getting 10 meg and he wants us to fix it
Its connected to a apple router and they are within a foot of each
other
BTW I hate apple routers my opinion
On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net
mailto:r...@triadwireless.net wrote:
Nothing formal but the process we use with all devices that
aren’t computers
1)Does the device see the broadcast SSID?
2)If not, then the WiFi doesn’t work on the device and you
need an external WiFi adapter or get it fixed. Lots of Xboxes
fall into this category.
3)If it does see it, test without encryption, see if that
works. We run into a couple of options with this issue, can’t
negotiate security, devices only supports WEP, WPA, or WPS
which Ubiquiti doesn’t support.
4)If it still doesn’t work, check all updates and firmware
5)From there, try replacing the AP or testing with another AP
6)At the point, replace the playstation or the device
*From:*Af [mailto:af-boun...@afmug.com
mailto:af-boun...@afmug.com] *On Behalf Of *joseph marsh
*Sent:* Saturday, May 16, 2015 8:28 AM
*To:* af@afmug.com mailto:af@afmug.com
*Subject:* [AFMUG] Customer equipment
Is anyone got a sop for working on customer equipment. Such as
calling to say sons PlayStation not working ?
--
Darin Steffl
Minnesota WiFi
www.mnwifi.com http://www.mnwifi.com/
507-634-WiFi
http://www.facebook.com/minnesotawifi Like us on Facebook
http://www.facebook.com/minnesotawifi
Re: [AFMUG] Customer equipment
I figure we can give a customer about 15 minutes of phone support on any topic before telling them to “call the guy”, as long as we’re careful to avoid something that could do harm and we would be blamed. Also at install time we will _attempt_ to connect whatever devices they have at the time. My most hated are smart TVs, satellite TV receivers, and wireless printers. What we will never do is open a customer’s computer. Luckily we rarely get the situation any more where the computer is so old it doesn’t have an Ethernet port or WiFi. But we did learn not to install a PCI card, but instead use a USB dongle so we didn’t have to open the computer. My thoughts on the matter: a) You don’t want to make any significant changes to the customer’s computer or other devices, because then you own any problems down the road. “It was fine until your guy worked on it, now 6 months later I have a blue screen, it must be your fault.” Comcast won’t even let their guys configure or factory default your Linksys router, which I think is too cautious, but I can see where they’re coming from. b) The local computer shops are my friends. I want them to recommend our service. How are they going to feel if I fix people’s computers for free or for cheap? Phone support is one thing. Or if you actually run a computer shop, or sell computer support plans, so that it generates significant revenue, enough to afford alienating the local guys. Support plans also resolve the “it must be your fault” liability, if you are already providing fixed price computer support, you have taken ownership of any problems down the road as long as they keep the support plan. From: joseph marsh Sent: Saturday, May 16, 2015 11:22 AM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment He has all apple stuff he claims. He has a backup on the router for his personal files He's annoying at times he wants some there when he says jump We got a install next door today and I'm going out there to do testing my self and see what's up On May 16, 2015 11:12 AM, Darin Steffl darin.ste...@mnwifi.com wrote: Apple routers absolutely SUCK and not sure why people like buying them personally. You need some stupid app to configure it and there's no Web GUI. If its his router and his playstation, you as an ISP have no part in fixing it. It's very hard sometimes to explain to the customer that you provide internet to the home ending at the POE or modem. After that it is their router and their end devices. We get calls sometimes where 7 devices are working great but one device isn't working and they want it to be our problem. We have to explain if the whole house is offline then it is our problem. On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device From: Af [mailto:af-boun...@afmug.com] On Behalf Of joseph marsh Sent: Saturday, May 16, 2015 8:28 AM To: af@afmug.com Subject: [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ? -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook
Re: [AFMUG] Customer equipment
Tell me more about these Goth girls.
-Original Message-
From: Chuck McCown
Sent: Saturday, May 16, 2015 1:56 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls (and
later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an old
VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message-
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the
same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
The only thing that works best on Apple products are idiots.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
- Original Message -
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:11:41 PM
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not rich
but not poor, and white. I only use PC if there is an absolute reason for
it...and that is extremely rare. All of the best networking tools work best on
mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls (and
later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an old
VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the
same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step phone
support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names for
ordinary things, so people don't compare prices. So you don't have a router,
you have an AirPort. You don't have an external hard drive, you have a
TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Preemptive apology:
Just bored and trying to provoke some fun.
(Any newbees here need to know know I am full of balony when I try start
kind of thing.)
-Original Message-
From: Chuck McCown
Sent: Saturday, May 16, 2015 1:13 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
That just proves the extreme right and extreme left meet somewhere in outer
darkness...
-Original Message-
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 1:11 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not
rich but not poor, and white. I only use PC if there is an absolute reason
for it...and that is extremely rare. All of the best networking tools work
best on mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an
old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes.
It's the same for every model. The others change their gui quite
frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
I would like to see someone call their water utility to come fix their dishwasher just because it uses water. Ken Hohhof wrote: Yes. We give them a list of computer shops to call. *From:* joseph marsh mailto:bwireless...@gmail.com *Sent:* Saturday, May 16, 2015 10:28 AM *To:* af@afmug.com mailto:af@afmug.com *Subject:* [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls (and
later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an old
VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message-
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the
same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Whenever I take those online quizzes that tell me what political party I align
with, it generally comes back with some kind of centrist libertarian or
socially involved conservative rating. Funny how the red and blue change ends
of the field every few years on some issues.
From: Jaime Solorza
Sent: Saturday, May 16, 2015 1:08 PM
To: Animal Farm
Subject: Re: [AFMUG] Customer equipment
well i am neither and all this amuses me.good thing I am Vulcan
Jaime Solorza
Wireless Systems Architect
915-861-1390
On Sat, May 16, 2015 at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls (and
later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an old
VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the same
for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step phone
support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names for
ordinary things, so people don't compare prices. So you don't have a router,
you have an AirPort. You don't have an external hard drive, you have a
TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Guys, there is no need for personal attacks here. I thought this was a friendly
debate. How about we agree to disagree.
Thank you,
Brett A Mansfield
On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote:
You got that right!!!
On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote:
The only thing that works best on Apple products are idiots.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:11:41 PM
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not
rich but not poor, and white. I only use PC if there is an absolute reason
for it...and that is extremely rare. All of the best networking tools work
best on mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them,
hang out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an
old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes.
It's the same for every model. The others change their gui quite
frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a
Linksys or Netgear with a web GUI if he expected his ISP to provide
step-by-step phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have
a router, you have an AirPort. You don't have an external hard drive,
you have a TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy
all their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Reminds me of this...
https://www.youtube.com/watch?v=ZrXGnwhZ58c
At the end of the day, we are all fruits
:)
Faisal Imtiaz
Snappy Internet Telecom
7266 SW 48 Street
Miami, FL 33155
Tel: 305 663 5518 x 232
Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net
- Original Message -
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 3:51:55 PM
Subject: Re: [AFMUG] Customer equipment
Guys, there is no need for personal attacks here. I thought this was a
friendly debate. How about we agree to disagree.
Thank you,
Brett A Mansfield
On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote:
You got that right!!!
On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote:
The only thing that works best on Apple products are idiots.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:11:41 PM
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not
rich but not poor, and white. I only use PC if there is an absolute
reason
for it...and that is extremely rare. All of the best networking tools
work
best on mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal
democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for
rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until
some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine
and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them,
hang out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an
old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at
apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes.
It's the same for every model. The others change their gui quite
frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a
Linksys or Netgear with a web GUI if he expected his ISP to provide
step-by-step phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special
names
for ordinary things, so people don't compare prices. So you don't have
a router, you have an AirPort. You don't have an external hard drive,
you have a TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy
all their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has
to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the
way
the stupid AirPort admin tool works every month or two. So even if
you
knew how to set it up in August; come September
Re: [AFMUG] Customer equipment
Or this (see attached).
Or this:
http://dilbert.com/strip/1995-06-22
From: Faisal Imtiaz
Sent: Saturday, May 16, 2015 3:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Reminds me of this...
https://www.youtube.com/watch?v=ZrXGnwhZ58c
At the end of the day, we are all fruits
:)
Faisal Imtiaz
Snappy Internet Telecom
7266 SW 48 Street
Miami, FL 33155
Tel: 305 663 5518 x 232
Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 3:51:55 PM
Subject: Re: [AFMUG] Customer equipment
Guys, there is no need for personal attacks here. I thought this was a
friendly debate. How about we agree to disagree.
Thank you,
Brett A Mansfield
On May 16, 2015, at 1:20 PM, joseph marsh bwireless...@gmail.com wrote:
You got that right!!!
On May 16, 2015 2:16 PM, Mike Hammett af...@ics-il.net wrote:
The only thing that works best on Apple products are idiots.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: Brett A Mansfield li...@silverlakeinternet.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:11:41 PM
Subject: Re: [AFMUG] Customer equipment
I'm the farthest right wing conservative you're likely to ever meet, not
rich but not poor, and white. I only use PC if there is an absolute reason for
it...and that is extremely rare. All of the best networking tools work best on
mac.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for
rich conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until
some republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine
and wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them,
hang out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of
an old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at
apple. There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes. It's
the same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step phone
support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special
names for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you have a
TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has
to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons
Re: [AFMUG] Customer equipment
Apple Airport is not guaranteed to have an Ethernet LAN port Sent from my iPhone On May 16, 2015, at 4:50 PM, Mathew Howard mhoward...@gmail.com wrote: Getting back on topic... assuming there isn't a wall in between, if it's only a foot away, why doesn't he just plug a wire into the wretched thing? On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device From: Af [mailto:af-boun...@afmug.com] On Behalf Of joseph marsh Sent: Saturday, May 16, 2015 8:28 AM To: af@afmug.com Subject: [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *joseph marsh *Sent:* Saturday, May 16, 2015 8:28 AM *To:* af@afmug.com *Subject:* [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
I recommend only the Apple AirPort Extreme to all of my customers. It's the only stable router I've ever found, and I've played with a LOT of the high end ones. I get fewer service calls from any customers using apple routers than any other router. Asus is by far the highest service call router out there. Thank you, Brett A Mansfield On May 16, 2015, at 10:11 AM, Darin Steffl darin.ste...@mnwifi.com wrote: Apple routers absolutely SUCK and not sure why people like buying them personally. You need some stupid app to configure it and there's no Web GUI. If its his router and his playstation, you as an ISP have no part in fixing it. It's very hard sometimes to explain to the customer that you provide internet to the home ending at the POE or modem. After that it is their router and their end devices. We get calls sometimes where 7 devices are working great but one device isn't working and they want it to be our problem. We have to explain if the whole house is offline then it is our problem. On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device From: Af [mailto:af-boun...@afmug.com] On Behalf Of joseph marsh Sent: Saturday, May 16, 2015 8:28 AM To: af@afmug.com Subject: [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ? -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook
Re: [AFMUG] Customer equipment
He has all apple stuff he claims. He has a backup on the router for his personal files He's annoying at times he wants some there when he says jump We got a install next door today and I'm going out there to do testing my self and see what's up On May 16, 2015 11:12 AM, Darin Steffl darin.ste...@mnwifi.com wrote: Apple routers absolutely SUCK and not sure why people like buying them personally. You need some stupid app to configure it and there's no Web GUI. If its his router and his playstation, you as an ISP have no part in fixing it. It's very hard sometimes to explain to the customer that you provide internet to the home ending at the POE or modem. After that it is their router and their end devices. We get calls sometimes where 7 devices are working great but one device isn't working and they want it to be our problem. We have to explain if the whole house is offline then it is our problem. On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *joseph marsh *Sent:* Saturday, May 16, 2015 8:28 AM *To:* af@afmug.com *Subject:* [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ? -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi http://www.facebook.com/minnesotawifi Like us on Facebook http://www.facebook.com/minnesotawifi
Re: [AFMUG] Customer equipment
well i am neither and all this amuses me.good thing I am Vulcan
Jaime Solorza
Wireless Systems Architect
915-861-1390
On Sat, May 16, 2015 at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote:
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an
old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message- From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes.
It's the same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step phone
support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
My mantra: If it doesn’t move, it needs an ethernet cable. From: Mathew Howard Sent: Saturday, May 16, 2015 2:50 PM To: af Subject: Re: [AFMUG] Customer equipment Getting back on topic... assuming there isn't a wall in between, if it's only a foot away, why doesn't he just plug a wire into the wretched thing? On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device From: Af [mailto:af-boun...@afmug.com] On Behalf Of joseph marsh Sent: Saturday, May 16, 2015 8:28 AM To: af@afmug.com Subject: [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
Maybe thinking of Doug Karl.
From: Ben Moore
Sent: Saturday, May 16, 2015 4:10 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Didn't design... :)
Thanks,
Ben
On May 16, 2015, at 11:38 AM, Josh Reynolds j...@spitwspots.com wrote:
I think he worked on it, but that was more than 10 years and many product
generations ago.
On May 16, 2015 9:33:48 AM AKDT, Jaime Solorza losguyswirel...@gmail.com
wrote:
didn't Robert Pera from Ubiquiti create or design the Apple Airport?
Jaime Solorza
Wireless Systems Architect
915-861-1390
On Sat, May 16, 2015 at 11:17 AM, Bill Prince part15...@gmail.com wrote:
+1000.
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you knew how
to set it up in August; come September it's a whole new ball game.
Massive, expensive POS if you ask me.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 9:11 AM, Darin Steffl wrote:
Apple routers absolutely SUCK and not sure why people like buying them
personally. You need some stupid app to configure it and there's no Web GUI. If
its his router and his playstation, you as an ISP have no part in fixing it.
It's very hard sometimes to explain to the customer that you provide internet
to the home ending at the POE or modem. After that it is their router and their
end devices. We get calls sometimes where 7 devices are working great but one
device isn't working and they want it to be our problem. We have to explain if
the whole house is offline then it is our problem.
On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com
wrote:
This customer has had his PlayStation working and it stopped working
he's getting 10 meg and he wants us to fix it
Its connected to a apple router and they are within a foot of each
other
BTW I hate apple routers my opinion
On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net
wrote:
Nothing formal but the process we use with all devices that aren’t
computers
1) Does the device see the broadcast SSID?
2) If not, then the WiFi doesn’t work on the device and you
need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this
category.
3) If it does see it, test without encryption, see if that
works. We run into a couple of options with this issue, can’t negotiate
security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support.
4) If it still doesn’t work, check all updates and firmware
5) From there, try replacing the AP or testing with another AP
6) At the point, replace the playstation or the device
From: Af [mailto:af-boun...@afmug.com] On Behalf Of joseph marsh
Sent: Saturday, May 16, 2015 8:28 AM
To: af@afmug.com
Subject: [AFMUG] Customer equipment
Is anyone got a sop for working on customer equipment. Such as
calling to say sons PlayStation not working ?
--
Darin Steffl
Minnesota WiFi
www.mnwifi.com
507-634-WiFi
Like us on Facebook
--
Sent from my Android device with K-9 Mail. Please excuse my brevity.
Re: [AFMUG] Customer equipment
Great show, especially if you want to stay on your diet. Hard to think about
Wendy's Triples when someone is eating brain with a pair of chopsticks likes it
their last meal.
Rory
-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Ken Hohhof
Sent: Saturday, May 16, 2015 12:37 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
There's a TV show iZombie, apparently some of those Goth girls are actually
zombies.
-Original Message-
From: Chuck McCown
Sent: Saturday, May 16, 2015 2:17 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I knew one in high school, I think she was the first of her kind. She scared
me, in a good way. This was back in the days right after gayness was invented.
-Original Message-
From: Ken Hohhof
Sent: Saturday, May 16, 2015 1:16 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Tell me more about these Goth girls.
-Original Message-
From: Chuck McCown
Sent: Saturday, May 16, 2015 1:56 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls (and
later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and stoned
and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang out
with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message-
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the same
for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a
Linksys or Netgear with a web GUI if he expected his ISP to provide
step-by-step phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special
names for ordinary things, so people don't compare prices. So you
don't have a router, you have an AirPort. You don't have an external
hard drive, you have a TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy
all their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has
to be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the
way the stupid AirPort admin tool works every month or two. So even
if you knew how to set it up in August; come September it's a whole
new ball game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
You might be my new favorite WISP guy.
- Original Message -
From: Chuck McCown ch...@wbmfg.com
To: af@afmug.com
Sent: Saturday, May 16, 2015 1:56 PM
Subject: Re: [AFMUG] Customer equipment
Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats.
PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich
conservative republicans.
Republican boys like to date democrat girls but marry republican girls
(and later cheat with democrat divorcees).
Democrat girls like to date democrat boys but they are all too poor and
stoned and majoring in liberal arts or political science.
Republican girls just run around with each other getting drunk until some
republican boy sobers up enough to ask them for marriage.
Poor republican boys get reality shows involving guns, mud, moonshine and
wrestling animals in a swamp.
Poor democrat boys wear shirts with political causes printed on them, hang
out with Goth cutter girls and smoke cigarettes.
Give a republican boy a welder and he will make a swamp buggy out of an
old VW.
Give a democrat boy a welder and he will turn it into an objet d'art
symbolizing the military industrial oppression of the worker.
And that is why there are so many apple haters here...
-Original Message-
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 12:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot
easier than Asus, netgear, or dlink. The Apple interface never changes.
It's the same for every model. The others change their gui quite
frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
No, if I don't have control over it then I sure as hell won't take
responsibility for it.
I need to go back and copy that email a little further up the list and send it
to the local cable company. They decided to offer computer help to all of their
customers free of charge. I finally quit advising them, then shortly after they
quit doing it entirely.
They seriously were encroaching on my computer business then calling me for
tech support to tell them how to fix stuff.
- Original Message -
From: joseph marsh
To: af@afmug.com
Sent: Saturday, May 16, 2015 2:01 PM
Subject: Re: [AFMUG] Customer equipment
Customer won't give us password to the wifi we have to do it from his phone
or plug into the ethernet port to check speeds
He also messes with the settings to fix it and screws it up more
On May 16, 2015 1:58 PM, joseph marsh bwireless...@gmail.com wrote:
I'm gonna go check his speed at the POE. And charge his butt a service fee
he is the only one I have issues with
BTW I drive 45 min to his house frequently to fix bs problems for him
On May 16, 2015 1:48 PM, Jaime Solorza losguyswirel...@gmail.com wrote:
while wearing flip flops
Jaime Solorza
Wireless Systems Architect
915-861-1390
On Sat, May 16, 2015 at 12:28 PM, Ken Hohhof af...@kwisp.com wrote:
I remember telling a customer he should either learn how to configure
his AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step phone
support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you have a
TimeMachine.
But just like some people only shop at WalMart, some people only shop
for electronics at the Apple Store. Probably the same people who buy all their
groceries at Whole Foods.
-Original Message- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
part15sbs{at}gmail{dot}com
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the
way
the stupid AirPort admin tool works every month or two. So even if
you
knew how to set it up in August; come September it's a whole new
ball game.
Software developers need to do something.
~Seth
Re: [AFMUG] Customer equipment
Ethernet ports on devices are going the way of diskette drives. The only way to get data or software into your things is via Cloud-Internet-WiFi. What is this “cable” of which you speak? From: Chuck McCown Sent: Saturday, May 16, 2015 4:59 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment My mantra: If it doesn’t move, it needs an ethernet cable. From: Mathew Howard Sent: Saturday, May 16, 2015 2:50 PM To: af Subject: Re: [AFMUG] Customer equipment Getting back on topic... assuming there isn't a wall in between, if it's only a foot away, why doesn't he just plug a wire into the wretched thing? On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device From: Af [mailto:af-boun...@afmug.com] On Behalf Of joseph marsh Sent: Saturday, May 16, 2015 8:28 AM To: af@afmug.com Subject: [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
Yep, just like how DB9 RS232 interfaces went away. But that can be solved with a serial to USB adapter. Wait... what do we do when USB goes away!? On 5/16/2015 5:37 PM, Ken Hohhof wrote: Ethernet ports on devices are going the way of diskette drives. The only way to get data or software into your things is via Cloud-Internet-WiFi. What is this “cable” of which you speak? *From:* Chuck McCown mailto:ch...@wbmfg.com *Sent:* Saturday, May 16, 2015 4:59 PM *To:* af@afmug.com mailto:af@afmug.com *Subject:* Re: [AFMUG] Customer equipment My mantra: If it doesn’t move, it needs an ethernet cable. *From:* Mathew Howard mailto:mhoward...@gmail.com *Sent:* Saturday, May 16, 2015 2:50 PM *To:* af mailto:af@afmug.com *Subject:* Re: [AFMUG] Customer equipment Getting back on topic... assuming there isn't a wall in between, if it's only a foot away, why doesn't he just plug a wire into the wretched thing? On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com mailto:bwireless...@gmail.com wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net mailto:r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1)Does the device see the broadcast SSID? 2)If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3)If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4)If it still doesn’t work, check all updates and firmware 5)From there, try replacing the AP or testing with another AP 6)At the point, replace the playstation or the device *From:*Af [mailto:af-boun...@afmug.com mailto:af-boun...@afmug.com] *On Behalf Of *joseph marsh *Sent:* Saturday, May 16, 2015 8:28 AM *To:* af@afmug.com mailto:af@afmug.com *Subject:* [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
We're in similar categories. I use XP as my main work machine, but other than that... Linux on one of my backups. If I could only get my mapping program working in Linux... - Original Message - From: Josh Reynolds j...@spitwspots.com To: af@afmug.com Sent: Saturday, May 16, 2015 5:48 PM Subject: Re: [AFMUG] Customer equipment What about those who use linux as their daily driver on their laptop, use BSD/vyatta/mikrotik/edgeOS for routing, have a RB2011 at home, a Ubiquiti CPE to the office, a garage full of various routers/switches/network devices, multiple android phones, android tablets, and who buys their wife chromebooks? (which she LOVES btw) ...where do I fit in? :( On 2015-05-16 2:33 pm, Jon Auer wrote: You know, I think Chuck is on to something with his Apples vs Dells comparison, just with a twist: Apple devices are used by a large portion of the elites and those that aspire to join them (with some obvious limitations e.g. EDA/CAD space). In that sense yes, there's a large number of idiots buying them to fit in or for conspicuous consumption. Beyond that, Everyone I know that is truly excellent in IT (be it ISP,MSP,dev) uses a high-res macbook pro and a iphone. Everyone I know that doesn't stand out that much or is just punching a clock uses a windows pc. By truly excellent I mean the people doing things at mind-bending scale: event wifi for a stadium of nerds+setup in days+with 4x10G internet handoff or leading-edge routing research. Not trying to be a platform fanboy here. I use abuse whatever's best for the job. Currently rocking: android phone, juniper router, aruba wifi, windows pc (because visual studio), high-res macbook pro (sidestep the linux systemd/gnome3/whatever bs), and a chromebook (serial console, ssh, web browser). I prefer the chromebook. On Sat, May 16, 2015 at 2:15 PM, Mike Hammett af...@ics-il.net wrote: The only thing that works best on Apple products are idiots. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com [1] - FROM: Brett A Mansfield li...@silverlakeinternet.com TO: af@afmug.com SENT: Saturday, May 16, 2015 2:11:41 PM SUBJECT: Re: [AFMUG] Customer equipment I'm the farthest right wing conservative you're likely to ever meet, not rich but not poor, and white. I only use PC if there is an absolute reason for it...and that is extremely rare. All of the best networking tools work best on mac. Thank you, Brett A Mansfield On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote: Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats. PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich conservative republicans. Republican boys like to date democrat girls but marry republican girls (and later cheat with democrat divorcees). Democrat girls like to date democrat boys but they are all too poor and stoned and majoring in liberal arts or political science. Republican girls just run around with each other getting drunk until some republican boy sobers up enough to ask them for marriage. Poor republican boys get reality shows involving guns, mud, moonshine and wrestling animals in a swamp. Poor democrat boys wear shirts with political causes printed on them, hang out with Goth cutter girls and smoke cigarettes. Give a republican boy a welder and he will make a swamp buggy out of an old VW. Give a democrat boy a welder and he will turn it into an objet d'art symbolizing the military industrial oppression of the worker. And that is why there are so many apple haters here... -Original Message- From: Brett A Mansfield Sent: Saturday, May 16, 2015 12:43 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment I buy all of my groceries at Walmart and most of my electronics at apple. There are a lot of apple haters on here it seems. I can walk a customer through setting up their AirPort Extreme a lot easier than Asus, netgear, or dlink. The Apple interface never changes. It's the same for every model. The others change their gui quite frequently. Thank you, Brett A Mansfield On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote: I remember telling a customer he should either learn how to configure his AirPort himself, get AppleCare, or get a regular router like a Linksys or Netgear with a web GUI if he expected his ISP to provide step-by-step phone support. He said he would go out and buy a non-Apple router. He came back with a TimeMachine. That's another thing I hate about Apple, they have to use special names for ordinary things, so people don't compare prices. So you don't have a router, you have an AirPort. You don't have an external hard drive, you have a TimeMachine. But just like some people only shop at WalMart, some people only shop for electronics at the Apple Store. Probably the same people who buy all their groceries at Whole Foods. -Original Message- From
Re: [AFMUG] Customer equipment
His apple router has Ethernet ports and dont know how they got it wired up Just also got asked if I'm going to replace his radio so that his sons PlayStation will work? On May 16, 2015 3:50 PM, Mathew Howard mhoward...@gmail.com wrote: Getting back on topic... assuming there isn't a wall in between, if it's only a foot away, why doesn't he just plug a wire into the wretched thing? On Sat, May 16, 2015 at 11:08 AM, joseph marsh bwireless...@gmail.com wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, Rory Conaway r...@triadwireless.net wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *joseph marsh *Sent:* Saturday, May 16, 2015 8:28 AM *To:* af@afmug.com *Subject:* [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
Re: [AFMUG] Customer equipment
Too pragmatic for fashion trendiness? :) I think there's room in the middle for those of us that just want to get things done using whatever works: haul the bits, write the code, and move on. There's a gulf between Random Joe MSP dude that doesn't know anything about a network beyond what he configures in Active Directory and Tony the ops tiger that testing tuning things to death and then writing a paper about it. I see a lot of people in the middle with envy for the top and doing the apple thing, but not all of them... On Sat, May 16, 2015 at 5:48 PM, Josh Reynolds j...@spitwspots.com wrote: What about those who use linux as their daily driver on their laptop, use BSD/vyatta/mikrotik/edgeOS for routing, have a RB2011 at home, a Ubiquiti CPE to the office, a garage full of various routers/switches/network devices, multiple android phones, android tablets, and who buys their wife chromebooks? (which she LOVES btw) ...where do I fit in? :( On 2015-05-16 2:33 pm, Jon Auer wrote: You know, I think Chuck is on to something with his Apples vs Dells comparison, just with a twist: Apple devices are used by a large portion of the elites and those that aspire to join them (with some obvious limitations e.g. EDA/CAD space). In that sense yes, there's a large number of idiots buying them to fit in or for conspicuous consumption. Beyond that, Everyone I know that is truly excellent in IT (be it ISP,MSP,dev) uses a high-res macbook pro and a iphone. Everyone I know that doesn't stand out that much or is just punching a clock uses a windows pc. By truly excellent I mean the people doing things at mind-bending scale: event wifi for a stadium of nerds+setup in days+with 4x10G internet handoff or leading-edge routing research. Not trying to be a platform fanboy here. I use abuse whatever's best for the job. Currently rocking: android phone, juniper router, aruba wifi, windows pc (because visual studio), high-res macbook pro (sidestep the linux systemd/gnome3/whatever bs), and a chromebook (serial console, ssh, web browser). I prefer the chromebook. On Sat, May 16, 2015 at 2:15 PM, Mike Hammett af...@ics-il.net wrote: The only thing that works best on Apple products are idiots. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com [1] - FROM: Brett A Mansfield li...@silverlakeinternet.com TO: af@afmug.com SENT: Saturday, May 16, 2015 2:11:41 PM SUBJECT: Re: [AFMUG] Customer equipment I'm the farthest right wing conservative you're likely to ever meet, not rich but not poor, and white. I only use PC if there is an absolute reason for it...and that is extremely rare. All of the best networking tools work best on mac. Thank you, Brett A Mansfield On May 16, 2015, at 12:56 PM, Chuck McCown ch...@wbmfg.com wrote: Apples, (black)Lincolns and Birkenstocks are for rich liberal democrats. PCs (specifically Dells), white Cadillacs and Ostrich Boots are for rich conservative republicans. Republican boys like to date democrat girls but marry republican girls (and later cheat with democrat divorcees). Democrat girls like to date democrat boys but they are all too poor and stoned and majoring in liberal arts or political science. Republican girls just run around with each other getting drunk until some republican boy sobers up enough to ask them for marriage. Poor republican boys get reality shows involving guns, mud, moonshine and wrestling animals in a swamp. Poor democrat boys wear shirts with political causes printed on them, hang out with Goth cutter girls and smoke cigarettes. Give a republican boy a welder and he will make a swamp buggy out of an old VW. Give a democrat boy a welder and he will turn it into an objet d'art symbolizing the military industrial oppression of the worker. And that is why there are so many apple haters here... -Original Message- From: Brett A Mansfield Sent: Saturday, May 16, 2015 12:43 PM To: af@afmug.com Subject: Re: [AFMUG] Customer equipment I buy all of my groceries at Walmart and most of my electronics at apple. There are a lot of apple haters on here it seems. I can walk a customer through setting up their AirPort Extreme a lot easier than Asus, netgear, or dlink. The Apple interface never changes. It's the same for every model. The others change their gui quite frequently. Thank you, Brett A Mansfield On May 16, 2015, at 12:28 PM, Ken Hohhof af...@kwisp.com wrote: I remember telling a customer he should either learn how to configure his AirPort himself, get AppleCare, or get a regular router like a Linksys or Netgear with a web GUI if he expected his ISP to provide step-by-step phone support. He said he would go out and buy a non-Apple router. He came back with a TimeMachine. That's another thing I hate about Apple, they have to use special names for ordinary things, so people don't
