Re: Filter logging in 7.1
Computed Group? - Original Message - From: Axton To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 Date: Wed, 20 Feb 2008 22:43:07 -0500 ** Something that would be nice to have is the ability to make a group a member of another group. Axton Grams On Wed, Feb 20, 2008 at 9:00 PM, LJ Longwing [EMAIL PROTECTED] wrote: If the server is set to something other that Administrator, then Demo may not be an explicit member of that group. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Webservice
Hi List, Hope all are well? Can anyone please assist me with the following ARERR 9130, when concuming a webservice. The following error gets display: ARERR 9130 An exception error occurred from the webservice class: java/xml/rpc/service. Can anyone please guide me in the right direction seeing that I loaded all certificates etc even not using any SSL. Kind regards, Fritz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Webservice
Hi. Activate logging for the Plug In-Server, and see if that shows you more /Rune Sorlid 2008/2/21, Fritz Cornelissen [EMAIL PROTECTED]: ** Hi List, Hope all are well? Can anyone please assist me with the following ARERR 9130, when concuming a webservice. The following error gets display: ARERR 9130 An exception error occurred from the webservice class: java/xml/rpc/service. Can anyone please guide me in the right direction seeing that I loaded all certificates etc even not using any SSL. Kind regards, Fritz __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Webservice
Hi, Worked through it, but no luck. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rune Sorlid Sent: 21 February 2008 01:45 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice ** Hi. Activate logging for the Plug In-Server, and see if that shows you more /Rune Sorlid 2008/2/21, Fritz Cornelissen [EMAIL PROTECTED]: ** Hi List, Hope all are well? Can anyone please assist me with the following ARERR 9130, when concuming a webservice. The following error gets display: ARERR 9130 An exception error occurred from the webservice class: java/xml/rpc/service. Can anyone please guide me in the right direction seeing that I loaded all certificates etc even not using any SSL. Kind regards, Fritz __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Direct SQL - Using current request ID -- RESOLVED
In testing this morning, I tried to use WHERE Email_ID = '$1$' (trying to use the field ID rather than name). I saved the active link, tested it and it worked. I went back to the active link to find out that it had changed it from the field ID to '$Email ID$'. I think originally I had entered $Email_ID$ unless there was some ARS trickery going on. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Wednesday, February 20, 2008 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: Direct SQL - Using current request ID ** Just for the purposes of testing, I added a button to the form so I could test with existing records. In the end I want to have it fire on submit. I was able to hard code the entry ID into the direct SQL statement to make it work this afternoon, so I know the statement is good. I just need it to interpret that entry ID somehow. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, February 20, 2008 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Direct SQL - Using current request ID ** What is your execute action for your active link? Is this for a new record being submitted into the form? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Wednesday, February 20, 2008 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Direct SQL - Using current request ID ** I forgot, we're running ARS 7.0.1 patch 003 and MS SQL 2005. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Wednesday, February 20, 2008 2:52 PM To: arslist@ARSLIST.ORG Subject: Direct SQL - Using current request ID ** Hi List, I've got a button on the AR System Email Messages form that executes an active link with a direct SQL action. The SQL statement needs to get data from the current request, so I'm basing that on the Email ID field. However, I can't seem to get the where clause to work. Here's what I've tried. Statement: WHERE Email_ID = $Email ID$ Result: ARERR [552] Failure during SQL operation to the database : Incorrect syntax near '='. (SQL Server 102) Statement: WHERE Email_ID = '$Email ID$' Result: No item matches active link conditions - I checked the SQL log and see this WHERE Email_ID = ' ' but if I run a report on the form I'm working on I can see the Email ID field is populated. Statement: WHERE Email_ID = $Email ID$ Result: *** ERROR *** An object or column name is missing or empty. For SELECT INTO statements, verify each column has a name. For other statements, look for empty alias names. Aliases defined as or [] are not allowed. Add a name or single space as the alias name. TIA, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter logging in 7.1
LJ, I have taken the exact same approach. (A group dedicated to client side logging and adding/removing users from that group.) It is just so much easier to do it that way. The think that I think Remedy/BMC decided was something along these lines... Question: Should we support Row level access and let that help determine if the server side logs should be sent back to the client too? Answer: No. It would be to much overhead. Only based the decision on the access control lists that are easy to get for the user. ( I have not tested if a computed group could be used in as group for this function. ) I actually think it would be great to have the ability to flag record(s) in many forms that when any operation is done against that record then you would get the down stream output of the filter/sql/API logs from that API call forward. It think this approach would make trouble shooting ARS workflow a LOT easier. Essentially, you would have a kind of log4j dynamic scoping effect so that you can turn logging on/off at various points in the workflow to limit the output and focus on what is of interest. Yes this kind of thing is much harder to develop, but it is possible. I just think the first attempt an this feature was more quick and dirty than all of that. Maybe in v7.5 we will see v2 of this feature? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Feb 20, 2008 at 8:40 PM, LJ Longwing [EMAIL PROTECTED] wrote: Thank you Carey...I was beginning to think I was the only one that knew that you had to be EXPLICITLY listed as a memberI can't tell you how often I must change the server from 'Public' to something else because someone thinks you can set it to public and have everyone do itif you set it to Public, then you need to add public to your group list to be able to client side filter log...I have normally created a 'Logging' group and set the server to that group and then added those people to that group if I want them to be able to log...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, February 20, 2008 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 v7.1 ... Login to the AR User tool as an Administrator. Navigate to the : AR System Administration Console ( from the Home Page Application List field) Then navigate to: -- System (from the Vertical Nav bar) -- General -- Server Information (Item) Then that opens the form AR System Administration: Server Information. On the Log Files (tab) the field 'Client-Side Logging Group:' value is the group that the user MUST be an explicit member of. ( In versions prior to v7.1 this was in the admin tool. It is not there anymore.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine Out of Box
I am looking for correct intended configuration because we have an email issue. We have an issue where if our database goes down and comes back up AR reconnects cleanly but the email engine starts tagging the queued up messages as Error and never sends them out. Upon investigating I noticed that the dependency was not there as it was in 6. Someone from support said the dependency should be and also suggested putting in an entry for email in armonitor.cfg. Just not sure what the proper config is. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, February 20, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Out of Box ** Neither does my client here - and we are on windows.. But if it is critical that you need that dependency, its not hard to do from the registry if you are on windows.. I do not see it as a priority for us here as we have bigger issues than that :-) that we are dealing with.. If you need to know how let me know.. Cheers Joe - Original Message From: Brian Gillock [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, February 20, 2008 3:21:27 PM Subject: Re: Email Engine Out of Box ** Michael, If it helps I just did a brand new install of 7.1 and the EE and there is no entry in the armonitor.cfg and there is no dependency for the service. HTH, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Wednesday, February 20, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Out of Box ** I was told by one support person and other users that the dependency should be there as it was in 6.3. I did not get a confident answer from support about the armonitor.cfg entry though. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Wednesday, February 20, 2008 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Out of Box ** I don’t recall the Email Engine ever being referenced in armonitor.cfg. It’s always been a separate service with the only dependency being defined in the registry to make the Email Engine service depend on the AR Server service. But in my last fresh 7.0.1 install even that dependency didn’t exist. I’m guessing BMC decided not to link the two any longer, although I don’t recall and documentation stating that. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Wednesday, February 20, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Email Engine Out of Box Can someone tell me if the Email Engine install should have created an entry in armonitor.cfg? This is for AR 7.0.01. I noticed that the install did not create a dependency between the BMC Remedy Action Request System Server service and BMC Remedy Email Engine service and am left wondering if it also failed to put an entry in armonitor.cfg. Thanks Michael Bardsley ESPN MIT Technical Services Applications Management ESPN Inc. *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing Company Name on 7.0.01
Hi Guys... There is a utility that came with ITSP4 called the Data Wizard. It allowed you to do Search Replace on: 1) Product Categorization 2) Product Model Version 3) Product Type 4) Service Categorization 5) Generic Categorization 6) Support Groups 7) Support Group Shift 8) Site Name 9) Site Location Information 10) Site Zone 11) Login ID 12) Person Name 13) Login ID 14) Company Name This feature was requested after the release of ITSM7, but has not yet been deployed. They appear to still be doing RD - as far as I know no beta testers have been requested yet... On Feb 20, 6:01 pm, strauss [EMAIL PROTECTED] wrote: BMC was supposedly going to release a utility for that this year (2008), but if they release something like Data Management (patch 9003) it will only work half-way, and only half of the time (and only with jato bottles strapped to its butt). If they release it on the same schedule we have seen for updating Incident Task Templates (patch 9002), you should see it sometime in calendar year 2009. You'll probably have to give them Doug Mueller's stock answer for people requesting customizations to ITSM 7: several iterations of NO. We have not faced company renaming (and plan to reject it outright), but we have seen some shuffling of support group names which is almost as bad since you have to move the support staff over and reassign the related records; your obsolete/recreate solution is the only one available to us right now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, February 20, 2008 4:24 PM To: [EMAIL PROTECTED] Subject: Changing Company Name on 7.0.01 ** Hello All, I am getting several requests to change the Company field in version 7.0.01 Ex. Joe's Computers is now changing it's name to Joseph's Computers. Field ID 11. When I search this field ID in ARutilities, it returns 417 references to that field. Has anyone come up with a way to change Company name and ensure it is propogated throughout the database? Other than a monster SQL script to update the field in all locations, I don't think this is possible. My current answer to this question is: Set Joe's computers to Obsolete and recreate as Joseph's Computers. But then we lost historical reporting data, etc. Has anyone else encountered this? I just thought we couldn't possibly be the only company who has dealt with this situation. 7.0.01 Unpatched SQL Server 2005 Thanks, Jase __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter logging in 7.1
A computed group gets you part of the way there, but you can not give explicit membership to a computed group. Say you have the following groups: User PowerUser SuperUser Now let's say you have objects that have privileges granted to User and you want members of both PowerUser and SuperUser to have access to those objects. How would you go about using computed groups to achieve that end? Axton Grams On Thu, Feb 21, 2008 at 6:11 AM, Atul Vohra [EMAIL PROTECTED] wrote: ** Computed Group? - Original Message - From: Axton To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 Date: Wed, 20 Feb 2008 22:43:07 -0500 ** Something that would be nice to have is the ability to make a group a member of another group. Axton Grams On Wed, Feb 20, 2008 at 9:00 PM, LJ Longwing [EMAIL PROTECTED] wrote: If the server is set to something other that Administrator, then Demo may not be an explicit member of that group. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing Company Name on 7.0.01
We have several customers using Meta-Update -now- to do these types of things as well as bringing in new customers into multi-tenanted ITSM 7s. We also do fixed-price data migrations into ITSM 7. Please email off-list for more info. Cheers Ben Chernys Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 162 175 0956 GMT + 1 + [ DST ] Email: mailto:[EMAIL PROTECTED] Web: http://www.softwaretoolhouse.com A free notepad for Diary fields: http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS migration, integration, import, batch facility: http://www.softwaretoolhouse.com/products/SthMupd www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: February 21, 2008 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Changing Company Name on 7.0.01 Hi Guys... There is a utility that came with ITSP4 called the Data Wizard. It allowed you to do Search Replace on: 1) Product Categorization 2) Product Model Version 3) Product Type 4) Service Categorization 5) Generic Categorization 6) Support Groups 7) Support Group Shift 8) Site Name 9) Site Location Information 10) Site Zone 11) Login ID 12) Person Name 13) Login ID 14) Company Name This feature was requested after the release of ITSM7, but has not yet been deployed. They appear to still be doing RD - as far as I know no beta testers have been requested yet... On Feb 20, 6:01 pm, strauss [EMAIL PROTECTED] wrote: BMC was supposedly going to release a utility for that this year (2008), but if they release something like Data Management (patch 9003) it will only work half-way, and only half of the time (and only with jato bottles strapped to its butt). If they release it on the same schedule we have seen for updating Incident Task Templates (patch 9002), you should see it sometime in calendar year 2009. You'll probably have to give them Doug Mueller's stock answer for people requesting customizations to ITSM 7: several iterations of NO. We have not faced company renaming (and plan to reject it outright), but we have seen some shuffling of support group names which is almost as bad since you have to move the support staff over and reassign the related records; your obsolete/recreate solution is the only one available to us right now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, February 20, 2008 4:24 PM To: [EMAIL PROTECTED] Subject: Changing Company Name on 7.0.01 ** Hello All, I am getting several requests to change the Company field in version 7.0.01 Ex. Joe's Computers is now changing it's name to Joseph's Computers. Field ID 11. When I search this field ID in ARutilities, it returns 417 references to that field. Has anyone come up with a way to change Company name and ensure it is propogated throughout the database? Other than a monster SQL script to update the field in all locations, I don't think this is possible. My current answer to this question is: Set Joe's computers to Obsolete and recreate as Joseph's Computers. But then we lost historical reporting data, etc. Has anyone else encountered this? I just thought we couldn't possibly be the only company who has dealt with this situation. 7.0.01 Unpatched SQL Server 2005 Thanks, Jase __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter logging in 7.1
Axton, Do you want all users who are members of PowerUser and SuperUser to have access to the objects that members of User have privileges to? Or only certain users who are members of PowerUser or SuperUser? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 21, 2008 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 ** A computed group gets you part of the way there, but you can not give explicit membership to a computed group. Say you have the following groups: User PowerUser SuperUser Now let's say you have objects that have privileges granted to User and you want members of both PowerUser and SuperUser to have access to those objects. How would you go about using computed groups to achieve that end? Axton Grams On Thu, Feb 21, 2008 at 6:11 AM, Atul Vohra [EMAIL PROTECTED] wrote: ** Computed Group? - Original Message - From: Axton To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 Date: Wed, 20 Feb 2008 22:43:07 -0500 ** Something that would be nice to have is the ability to make a group a member of another group. Axton Grams On Wed, Feb 20, 2008 at 9:00 PM, LJ Longwing [EMAIL PROTECTED] wrote: If the server is set to something other that Administrator, then Demo may not be an explicit member of that group. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter logging in 7.1
That'd be all. The idea would be that a permission group could be a subject of another permission group, thus all members of the group that belongs to another group would have permissions to everything the second group does. Doesn't exist today, but it sure would make application design much cleaner in many cases. It would allow the ability to define a hierarchy of permissions, thus it would be easy to stagger permissions across some common models: - read access for module x - end user access for module x - user role a access for module x - user role b access for module x - user role c access for module x - config access for module x - admin access for module x Thus, the following implicit group memberships could exist: admin - read, role a-c, config end user - read user role a - read, end user user role b - read, end user user role c - read, end user config - read, end user This would obviously have to be available for roles within deployable applications. The idea is that when you are creating objects (forms, active links, fields, etc.), you only have to grant the least common denominator to objects instead of every group explicitly. Axton Grams On Thu, Feb 21, 2008 at 9:08 AM, Nall, Roger [EMAIL PROTECTED] wrote: ** Axton, Do you want all users who are members of PowerUser and SuperUser to have access to the objects that members of User have privileges to? Or only certain users who are members of PowerUser or SuperUser? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Axton *Sent:* Thursday, February 21, 2008 9:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter logging in 7.1 ** A computed group gets you part of the way there, but you can not give explicit membership to a computed group. Say you have the following groups: User PowerUser SuperUser Now let's say you have objects that have privileges granted to User and you want members of both PowerUser and SuperUser to have access to those objects. How would you go about using computed groups to achieve that end? Axton Grams On Thu, Feb 21, 2008 at 6:11 AM, Atul Vohra [EMAIL PROTECTED] wrote: ** Computed Group? - Original Message - From: Axton To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 Date: Wed, 20 Feb 2008 22:43:07 -0500 ** Something that would be nice to have is the ability to make a group a member of another group. Axton Grams On Wed, Feb 20, 2008 at 9:00 PM, LJ Longwing [EMAIL PROTECTED] wrote: If the server is set to something other that Administrator, then Demo may not be an explicit member of that group. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Column Technologies is Seeking Remedy BAs, PMs, Developers, Architects and Trainers throughout the US
Column Technologies is hiring Mid and Senior Level Remedy Developers, Business Analysts, Project Managers, Trainers and Architects throughout the US. If you are interested in applying, please email your resume as a Word or PDF document to mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] No recruiters please. These are permanent opportunities only- no contractors. Generous Salary, Bonus and Paid Vacation Plans Health, vision, dental, life, and disability insurance Unlimited 401K match! Cutting Edge Training Cell Phone and Home Internet Connection Stipend Corporate Credit Card and Use of Laptop Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.columnit.com/ www.columnit.com BMC Remedy Partner of the Year 2000 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SQL Server - indexes question
Quick AR/SQL question : When you delete an index (or in the case in question, all the indexes) on a form via the user tool, do you have to run a reorg on SQL Server (this is on SQL2005) in order to reclaim the space that would be saved from the deletion? I've deleted a bunch of indexes on one table, and there has been no obvious space saving. Regards Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS Server 7.1 and Email Engine dependency.. (correction)
We also have a new install of ARS 7.1 and the dependency is there OOB... Rebecca Hamilton On Wed, Feb 20, 2008 at 6:36 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Out of curiosity I just had a look, and we do have a dependency.. and it did come OTB. I'm pretty sure we didn't do that manually.. At least I didn't.. Cheers Joe -- Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter logging in 7.1
Of course the other issue with Client Side logging is when you have more than 1 server you are logging into. The ability to select the logging in the User tool is based on the first (or is it last) server logged in to. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 21, 2008 8:30 AM To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 ** That'd be all. The idea would be that a permission group could be a subject of another permission group, thus all members of the group that belongs to another group would have permissions to everything the second group does. Doesn't exist today, but it sure would make application design much cleaner in many cases. It would allow the ability to define a hierarchy of permissions, thus it would be easy to stagger permissions across some common models: - read access for module x - end user access for module x - user role a access for module x - user role b access for module x - user role c access for module x - config access for module x - admin access for module x Thus, the following implicit group memberships could exist: admin - read, role a-c, config end user - read user role a - read, end user user role b - read, end user user role c - read, end user config - read, end user This would obviously have to be available for roles within deployable applications. The idea is that when you are creating objects (forms, active links, fields, etc.), you only have to grant the least common denominator to objects instead of every group explicitly. Axton Grams On Thu, Feb 21, 2008 at 9:08 AM, Nall, Roger [EMAIL PROTECTED] wrote: ** Axton, Do you want all users who are members of PowerUser and SuperUser to have access to the objects that members of User have privileges to? Or only certain users who are members of PowerUser or SuperUser? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 21, 2008 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 ** A computed group gets you part of the way there, but you can not give explicit membership to a computed group. Say you have the following groups: User PowerUser SuperUser Now let's say you have objects that have privileges granted to User and you want members of both PowerUser and SuperUser to have access to those objects. How would you go about using computed groups to achieve that end? Axton Grams On Thu, Feb 21, 2008 at 6:11 AM, Atul Vohra [EMAIL PROTECTED] wrote: ** Computed Group? - Original Message - From: Axton To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 Date: Wed, 20 Feb 2008 22:43:07 -0500 ** Something that would be nice to have is the ability to make a group a member of another group. Axton Grams On Wed, Feb 20, 2008 at 9:00 PM, LJ Longwing [EMAIL PROTECTED] wrote: If the server is set to something other that Administrator, then Demo may not be an explicit member of that group. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Old api
Supplied in a separate email. *.lib; *.dll Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: February 21, 2008 5:09 AM To: arslist@ARSLIST.ORG Subject: Old api ** Does anyone have the *.lib files for the 5.1.2 windows c api? Thanks, Axton Grams __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter logging in 7.1
We actually just finished creating a module that allows just what you are looking for Axton. Our module contains a list of Functional Roles, and capabilities. You assign capabilities to a role, and then assign the user a Role, it loops a few tables, and builds the groups a user needs to be a member of in order to be part of that role, it allows a user to be a member of multiple roles and manages their capabilities (permission groups) appropriately based on your definitionswe just put it into production and it's working quite well. This allows us to as you said, define 'read access to module x' and then decide which roles have that capability defined. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 21, 2008 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 ** That'd be all. The idea would be that a permission group could be a subject of another permission group, thus all members of the group that belongs to another group would have permissions to everything the second group does. Doesn't exist today, but it sure would make application design much cleaner in many cases. It would allow the ability to define a hierarchy of permissions, thus it would be easy to stagger permissions across some common models: - read access for module x - end user access for module x - user role a access for module x - user role b access for module x - user role c access for module x - config access for module x - admin access for module x Thus, the following implicit group memberships could exist: admin - read, role a-c, config end user - read user role a - read, end user user role b - read, end user user role c - read, end user config - read, end user This would obviously have to be available for roles within deployable applications. The idea is that when you are creating objects (forms, active links, fields, etc.), you only have to grant the least common denominator to objects instead of every group explicitly. Axton Grams On Thu, Feb 21, 2008 at 9:08 AM, Nall, Roger [EMAIL PROTECTED] wrote: ** Axton, Do you want all users who are members of PowerUser and SuperUser to have access to the objects that members of User have privileges to? Or only certain users who are members of PowerUser or SuperUser? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 21, 2008 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 ** A computed group gets you part of the way there, but you can not give explicit membership to a computed group. Say you have the following groups: User PowerUser SuperUser Now let's say you have objects that have privileges granted to User and you want members of both PowerUser and SuperUser to have access to those objects. How would you go about using computed groups to achieve that end? Axton Grams On Thu, Feb 21, 2008 at 6:11 AM, Atul Vohra [EMAIL PROTECTED] wrote: ** Computed Group? - Original Message - From: Axton To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 Date: Wed, 20 Feb 2008 22:43:07 -0500 ** Something that would be nice to have is the ability to make a group a member of another group. Axton Grams On Wed, Feb 20, 2008 at 9:00 PM, LJ Longwing [EMAIL PROTECTED] wrote: If the server is set to something other that Administrator, then Demo may not be an explicit member of that group. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing Company Name on 7.0.01
Isn't there a Nickname field for companies? Could that be leveraged in some way? Rick On Wed, Feb 20, 2008 at 3:01 PM, strauss [EMAIL PROTECTED] wrote: ** BMC was supposedly going to release a utility for that this year (2008), but if they release something like Data Management (patch 9003) it will only work half-way, and only half of the time (and only with jato bottles strapped to its butt). If they release it on the same schedule we have seen for updating Incident Task Templates (patch 9002), you should see it sometime in calendar year 2009. You'll probably have to give them Doug Mueller's stock answer for people requesting customizations to ITSM 7: several iterations of NO. We have not faced company renaming (and plan to reject it outright), but we have seen some shuffling of support group names which is almost as bad since you have to move the support staff over and reassign the related records; your obsolete/recreate solution is the only one available to us right now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jase Brandon *Sent:* Wednesday, February 20, 2008 4:24 PM *To:* arslist@ARSLIST.ORG *Subject:* Changing Company Name on 7.0.01 ** Hello All, I am getting several requests to change the Company field in version 7.0.01 Ex. Joe's Computers is now changing it's name to Joseph's Computers. Field ID 11. When I search this field ID in ARutilities, it returns 417 references to that field. Has anyone come up with a way to change Company name and ensure it is propogated throughout the database? Other than a monster SQL script to update the field in all locations, I don't think this is possible. My current answer to this question is: Set Joe's computers to Obsolete and recreate as Joseph's Computers. But then we lost historical reporting data, etc. Has anyone else encountered this? I just thought we couldn't possibly be the only company who has dealt with this situation. 7.0.01 Unpatched SQL Server 2005 Thanks, Jase __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Check within workflow for users licence type / state
Why not take advantage of Submitter Locked mode, assuring the $USER$ is the one that submitted the User preference form (Default-OTB) then they will be able to modify (their own record) with just a read license Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Albert Bihler Sent: Thursday, February 21, 2008 11:14 AM To: arslist@ARSLIST.ORG Subject: Check within workflow for users licence type / state Hi list, is there a way to check using workflow whether the user that is running the workflow has currently a read, read (floting) or write (floating) license? Whenever a user leaves our main form we write some field values to a user preferences form (on window close). This works fine as long as the user has got a proper license. However if the user only has a read token it fails with ARERR [8932] You do not have write license Possible solutions that are coming to my mind are: - Do a direct sql instead of a push-field action. This is not nice because we are talking of about 50 fields and I think this could violate the license agreement. - Push values to a new form and create always a new record there Then let an escalation push the values to the users properties form. Not nice because a lot of workflow and there is a time delay because of the escalation. - check for the users license and only save the fields when he has a write token. Not nice either. Any suggestions? ARS 7.0.1 Solaris 10 Oracle 10gR2 Kind regards, Albert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Check within workflow for users licence type / state
Hi list, is there a way to check using workflow whether the user that is running the workflow has currently a read, read (floting) or write (floating) license? Whenever a user leaves our main form we write some field values to a user preferences form (on window close). This works fine as long as the user has got a proper license. However if the user only has a read token it fails with ARERR [8932] You do not have write license Possible solutions that are coming to my mind are: - Do a direct sql instead of a push-field action. This is not nice because we are talking of about 50 fields and I think this could violate the license agreement. - Push values to a new form and create always a new record there Then let an escalation push the values to the users properties form. Not nice because a lot of workflow and there is a time delay because of the escalation. - check for the users license and only save the fields when he has a write token. Not nice either. Any suggestions? ARS 7.0.1 Solaris 10 Oracle 10gR2 Kind regards, Albert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB :: UK :: Remedy Technical Instructor
Good afternoon List, I am assisting a client in recruiting a Remedy Technical Instructor. This individual will be an advanced user (admin/config) of BMC products and willing to train others at basic, intermediate and advanced level. Ideally they would be BMC Certified Trainer, but at the minimum have attended the latest Admin Config courses on BMC products. This role is based in the UK and would require global travel (25% away from home). Although this is a permanent opportunity, my client would consider contractors. If you, or someone you know, has the aptitude or desire to train others on BMC technology then I would be keen to discuss this opportunity further. I can be contacted off-list at [EMAIL PROTECTED] or +44 1256 885 982. I look forward to hearing from you and thank you for your time. Thanks kind regards, Rachel Kerwick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing Company Name on 7.0.01
Chris, Do you have any spare Jato bottles, my ITSM 7 server could use a few too! John - Original Message From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, February 20, 2008 6:01:16 PM Subject: Re: Changing Company Name on 7.0.01 ** BMC was supposedly going to release a utility for that this year (2008), but if they release something like Data Management (patch 9003) it will only work half-way, and only half of the time (and only with jato bottles strapped to its butt). If they release it on the same schedule we have seen for updating Incident Task Templates (patch 9002), you should see it sometime in calendar year 2009. You'll probably have to give them Doug Mueller's stock answer for people requesting customizations to ITSM 7: several iterations of NO. We have not faced company renaming (and plan to reject it outright), but we have seen some shuffling of support group names which is almost as bad since you have to move the support staff over and reassign the related records; your obsolete/recreate solution is the only one available to us right now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, February 20, 2008 4:24 PM To: arslist@ARSLIST.ORG Subject: Changing Company Name on 7.0.01 ** Hello All, I am getting several requests to change the Company field in version 7.0.01 Ex. Joe's Computers is now changing it's name to Joseph's Computers. Field ID 11. When I search this field ID in ARutilities, it returns 417 references to that field. Has anyone come up with a way to change Company name and ensure it is propogated throughout the database? Other than a monster SQL script to update the field in all locations, I don't think this is possible. My current answer to this question is: Set Joe's computers to Obsolete and recreate as Joseph's Computers. But then we lost historical reporting data, etc. Has anyone else encountered this? I just thought we couldn't possibly be the only company who has dealt with this situation. 7.0.01 Unpatched SQL Server 2005 Thanks, Jase __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
A way to mimic a users account
Hi Everyone, I thought I heard that there is a way to mimic a user's account so you can log in as them, but not really using their login and password. Is that possible? I want to test a user's account as it is... I could add one and set it up like hers... but all of those work... so I want to see what she's seeing exactly. Thanks!!! Mary Dollus ARS 7.0.01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Check within workflow for users licence type / state
Albert,
If I understand your question, couldn't you do a regular Set Fields from
the User form with a Set Field If set to:
'Login Name' = $USER$ AND ('License Type' = Fixed OR 'License Type' =
Floating)
Set the value of the Login Name field from the User form to a zTmp field
on your form. The next filter or active link would check to see if the
zTmp field was $NULL $ or not. If not, then the user has a license to
write.
Stephen
Remedy Skilled Professional
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Albert Bihler
Sent: Thursday, February 21, 2008 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Check within workflow for users licence type / state
Hi list,
is there a way to check using workflow whether the user that
is running the workflow has currently a read, read (floting) or
write (floating) license?
Whenever a user leaves our main form we write some field
values to a user preferences form (on window close). This
works fine as long as the user has got a proper license. However
if the user only has a read token it fails with ARERR [8932]
You do not have write license
Possible solutions that are coming to my mind are:
- Do a direct sql instead of a push-field action. This is not nice
because we are talking of about 50 fields and I think this could
violate the license agreement.
- Push values to a new form and create always a new record there
Then let an escalation push the values to the users properties
form. Not nice because a lot of workflow and there is a time delay
because of the escalation.
- check for the users license and only save the fields when he has
a write token. Not nice either.
Any suggestions?
ARS 7.0.1
Solaris 10
Oracle 10gR2
Kind regards,
Albert
___
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Re: A way to mimic a users account
It was added in the 7.0 release. But still, you can not use this as User Tool thing, -- Jarl On Thu, Feb 21, 2008 at 5:55 PM, Rick Cook [EMAIL PROTECTED] wrote: ** There is an API call (ARSetImpersonatedUser ) in AR System 7.1, but that's not your version. Rick On Thu, Feb 21, 2008 at 8:48 AM, Mary Dollus [EMAIL PROTECTED] wrote: Hi Everyone, I thought I heard that there is a way to mimic a user's account so you can log in as them, but not really using their login and password. Is that possible? I want to test a user's account as it is... I could add one and set it up like hers... but all of those work... so I want to see what she's seeing exactly. Thanks!!! Mary Dollus ARS 7.0.01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing Company Name on 7.0.01
We used all of our spares up last December - moved the AR Server that will be production from a box with two dual-core AMDs and 10 gb RAM to a new one with two quad-core Xeons and 12 gb RAM, and installed the OS x64 versus x86. This monster needs a serious lift kit. It also helps to put it on 7.1.00.x instead of 7.0.01.x. I wasn't sure how many folks would know what a Jato bottle was; as a kid in Hawaii in the 50's I used to watch the seaplanes take off from Keehi Lagoon with them. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Thursday, February 21, 2008 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Company Name on 7.0.01 ** Chris, Do you have any spare Jato bottles, my ITSM 7 server could use a few too! John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
difficulty in email engine
Hi All, I am getting error while sending outgoing mail from AR Email messages form. For your information the java I am using is certified. The error is attached. The environment details are as follow. AR Server 7.0.01 patch 6 OS Windows 2003 Database: MS SQL 2005 Java 1.5 Tomcat 5.5 Email Engine 7 SSL enabled on mail server so for incoming and outgoing the port is 465 and 995. Mail client is lotus. The error is Connect failed; nested exception is: java.net.ConnectException: Connection timed out: connect javax.mail.MessagingException: Connect failed; nested exception is: java.net.ConnectException: Connection timed out: connect at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:120) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) Please help me. Thanks Regards Anil - Unlimited freedom, unlimited storage. Get it now ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: A way to mimic a users account
There is an API call (*ARSetImpersonatedUser* ) in AR System 7.1, but that's not your version. Rick On Thu, Feb 21, 2008 at 8:48 AM, Mary Dollus [EMAIL PROTECTED] wrote: Hi Everyone, I thought I heard that there is a way to mimic a user's account so you can log in as them, but not really using their login and password. Is that possible? I want to test a user's account as it is... I could add one and set it up like hers... but all of those work... so I want to see what she's seeing exactly. Thanks!!! Mary Dollus ARS 7.0.01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Check within workflow for users licence type / state
That's exactly what I did on our system to update the user preferences form - it is created by the user and therefore the user can modify it with a read license. Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Thursday, February 21, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Check within workflow for users licence type / state Why not take advantage of Submitter Locked mode, assuring the $USER$ is the one that submitted the User preference form (Default-OTB) then they will be able to modify (their own record) with just a read license Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Albert Bihler Sent: Thursday, February 21, 2008 11:14 AM To: arslist@ARSLIST.ORG Subject: Check within workflow for users licence type / state Hi list, is there a way to check using workflow whether the user that is running the workflow has currently a read, read (floting) or write (floating) license? Whenever a user leaves our main form we write some field values to a user preferences form (on window close). This works fine as long as the user has got a proper license. However if the user only has a read token it fails with ARERR [8932] You do not have write license Possible solutions that are coming to my mind are: - Do a direct sql instead of a push-field action. This is not nice because we are talking of about 50 fields and I think this could violate the license agreement. - Push values to a new form and create always a new record there Then let an escalation push the values to the users properties form. Not nice because a lot of workflow and there is a time delay because of the escalation. - check for the users license and only save the fields when he has a write token. Not nice either. Any suggestions? ARS 7.0.1 Solaris 10 Oracle 10gR2 Kind regards, Albert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Parsing HTML Inbound Emails
Hi all, I have ITSM 7.0.2 patch 3 running on ARServer 7.0.01 patch 3 on a Linux/Oracle environment. I've written custom code to take inbound emails and based on the subject line push them to the worklog of whatever ticket needs to be updated. This all works fine and has been in production since we went live. Up until now the majority of updates has come from our Lotus Notes clients. We added a new group of users that are using Inotes that causes the email to come in HTML format. I can easily amend my code to push over the HTML field rather than the plain text bases on whichever is not null, the problem is that the HTML pushes over like this: FONT face=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif size=2DIVBRDIVtest againBRDIVBR/DIVFONT color=#990099-Remedy lt;[EMAIL PROTECTED]gt; wrote: -BRBR/FONTblockquote style=PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #00 2px solid; MARGIN-RIGHT: 0pxTo: [EMAIL PROTECTED]BRFrom: Remedy lt;[EMAIL PROTECTED]gt;BRDate: 02/21/2008 03:03PMBRSubject: INC00152336BRBRFONT face=Default Monospace,Courier New,Courier,monospace size=2Test emailBRBREmail Attachment : BRBR/FONT/blockquotebr/DIV/DIV/FONT Anyone have any suggestions of how to best parse out just the text? TIA Ben Cantatore Remedy Administrator Avon (914) 935-2946 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: A way to mimic a users account
Mary: 1. Is the user logging in using a Preference Server? We've had some cases where doing that causes the users to see some strange things. 2. What version of the Remedy User Tool is she using? We've had cases where someone has an outdated version of the client and that has caused them to see some odd things. In both of these cases, the problems were machine-specific, so logging in on your machine with an account that is set up identically to your user's won't allow you to see her problem. 3. Is there any way you can either go to her desktop or work with one of your IT folks to make a remote connection to her machine so you can see what she's seeing? Alternately, could you have her send you a screenshot of the error/problem? (Alt + Print Screen on most keyboards with the error/problem as the active window; Ctrl-Print Screen will get you all the windows on the screen.) That being said, there have been a few cases where one of our developers or admins has had to hijack my account in order to see a problem I've had (I test our ARS/ESS system, and so work closely with them). Essentially, they just temporarily change the password on my account, log in, then because we use our Kerberos passwords to log in to our system, just reset my account to use the Kerberos password). If you go that route, I'd just ask that you let your user know first. One of our old developers would occasionally just hijack my account without warning me, and while I didn't mind him logging in as me in order to see the problem I was having, I really hated it when he didn't ask/warn me first. Good luck with your problem! Natalie Stroud Production Tools/ESS Team Science Applications International Corporation (SAIC), contractor to Sandia National Labs Albuquerque, NM (505)844-7983 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Thursday, February 21, 2008 9:49 AM To: arslist@ARSLIST.ORG Subject: A way to mimic a users account Hi Everyone, I thought I heard that there is a way to mimic a user's account so you can log in as them, but not really using their login and password. Is that possible? I want to test a user's account as it is... I could add one and set it up like hers... but all of those work... so I want to see what she's seeing exactly. Thanks!!! Mary Dollus ARS 7.0.01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Column Technologies is Seeking Remedy BAs, PMs, Developers, Architects and Trainers throughout the US
Perhaps it isn't the best demonstration of the expertise and experience you both have to send your responses and resumes to the entire list? Rick On Thu, Feb 21, 2008 at 9:11 AM, Lago, Raul [Beeline] [Beeline] [EMAIL PROTECTED] wrote: ** Hi, Melissa, I've been an ARS developer, working on both custom and out of box solutions since 1999. I am currently serving as both BA and Senior Technical Analsys on a Global of both ITIL processes and the ITSM 7 suite (Service Desk, Change, Asset, CMDB, FD/TD, etc.). I am ITIL certified and have received many of the current BMC training courses for the ITSM 7 products. Please review my resume and contact me if you find I am a good fit. Thanks, Raul Lago Mobile: 707-297-2625 On 2/21/08, Melissa Wish [EMAIL PROTECTED] wrote: ** Column Technologies is hiring Mid and Senior Level Remedy Developers, Business Analysts, Project Managers, Trainers and Architects throughout the US. If you are interested in applying, please email your resume as a Word or PDF document to [EMAIL PROTECTED] No recruiters please. These are permanent opportunities only- no contractors. Generous Salary, Bonus and Paid Vacation Plans Health, vision, dental, life, and disability insurance Unlimited 401K match! Cutting Edge Training Cell Phone and Home Internet Connection Stipend Corporate Credit Card and Use of Laptop Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] [EMAIL PROTECTED] ***www.columnit.com* http://www.columnit.com/ BMC Remedy Partner of the Year 2000 – 2006 BMC Fastest Growing Worldwide Partner – 2006 Inc. 500 Fastest Growing Private Companies – 2006 BMC 2007 Americas and Worldwide Top Solution Provider __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Parsing HTML Inbound Emails
Ben, Always convert HTML -- Plain Text on Submit and then you won't have to worry about parsing HTML. There are many HTML -- Plain Text 3rd party tools out there that you can use. Using API calls, you can feed the HTML to these tools using Run Process action and save the result back to Plain Text field for the same record using EmailID/Unique ID. Hope this helps, Neel Gautam Accenture - Chicago Delivery Centre Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 11:29 AM To: arslist@ARSLIST.ORG Subject: Parsing HTML Inbound Emails ** Hi all, I have ITSM 7.0.2 patch 3 running on ARServer 7.0.01 patch 3 on a Linux/Oracle environment. I've written custom code to take inbound emails and based on the subject line push them to the worklog of whatever ticket needs to be updated. This all works fine and has been in production since we went live. Up until now the majority of updates has come from our Lotus Notes clients. We added a new group of users that are using Inotes that causes the email to come in HTML format. I can easily amend my code to push over the HTML field rather than the plain text bases on whichever is not null, the problem is that the HTML pushes over like this: FONT face=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif size=2DIVBRDIVtest againBRDIVBR/DIVFONT color=#990099-Remedy lt;[EMAIL PROTECTED]gt; wrote: -BRBR/FONTblockquote style=PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #00 2px solid; MARGIN-RIGHT: 0pxTo: [EMAIL PROTECTED]BRFrom: Remedy lt;[EMAIL PROTECTED]gt;BRDate: 02/21/2008 03:03PMBRSubject: INC00152336BRBRFONT face=Default Monospace,Courier New,Courier,monospace size=2Test emailBRBREmail Attachment : BRBR/FONT/blockquotebr/DIV/DIV/FONT Anyone have any suggestions of how to best parse out just the text? TIA Ben Cantatore Remedy Administrator Avon (914) 935-2946 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Server - indexes question
On SQL 2000 it never seems to adjust the free space amounts properly until I do a DBCC UPDATEUSAGE. And it never reclaims very much free space until I do a DBCC SHRINKDATABASE. But I would recommend a DBCC DBREINDEX before that to make sure the structure of the table is optimized. I think that will give better results when you shrink it. Of course, I don't have SQL 2005 so it may work completely different. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Barber Sent: Thursday, February 21, 2008 8:50 AM To: arslist@ARSLIST.ORG Subject: SQL Server - indexes question ** Quick AR/SQL question : When you delete an index (or in the case in question, all the indexes) on a form via the user tool, do you have to run a reorg on SQL Server (this is on SQL2005) in order to reclaim the space that would be saved from the deletion? I've deleted a bunch of indexes on one table, and there has been no obvious space saving. Regards Dave __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Parsing HTML Inbound Emails
Neel, I was trying to figure this out using Remedy, but I think that your suggestion is really the best way to go with this. Thanks for the advice. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Neel Guatam [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 12:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Parsing HTML Inbound Emails ** Ben, Always convert HTML à Plain Text on Submit and then you won?t have to worry about parsing HTML. There are many HTML à Plain Text 3rd party tools out there that you can use. Using API calls, you can feed the HTML to these tools using Run Process action and save the result back to Plain Text field for the same record using EmailID/Unique ID. Hope this helps, Neel Gautam Accenture - Chicago Delivery Centre Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 11:29 AM To: arslist@ARSLIST.ORG Subject: Parsing HTML Inbound Emails ** Hi all, I have ITSM 7.0.2 patch 3 running on ARServer 7.0.01 patch 3 on a Linux/Oracle environment. I've written custom code to take inbound emails and based on the subject line push them to the worklog of whatever ticket needs to be updated. This all works fine and has been in production since we went live. Up until now the majority of updates has come from our Lotus Notes clients. We added a new group of users that are using Inotes that causes the email to come in HTML format. I can easily amend my code to push over the HTML field rather than the plain text bases on whichever is not null, the problem is that the HTML pushes over like this: FONT face=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif size=2DIVBRDIVtest againBRDIVBR/DIVFONT color=#990099-Remedy lt;[EMAIL PROTECTED]gt; wrote: -BRBR/FONTblockquote style=PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #00 2px solid; MARGIN-RIGHT: 0pxTo: [EMAIL PROTECTED]BRFrom: Remedy lt;[EMAIL PROTECTED]gt;BRDate: 02/21/2008 03:03PMBRSubject: INC00152336BRBRFONT face=Default Monospace,Courier New,Courier,monospace size=2Test emailBRBREmail Attachment : BRBR/FONT/blockquotebr/DIV/DIV/FONT Anyone have any suggestions of how to best parse out just the text? TIA Ben Cantatore Remedy Administrator Avon (914) 935-2946 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
On Call System
I'm creating an on call system for our company and I would like to make sure that the end user does not accidentally skip a date or a time. So when they are entering information as to who is on call I don't want (this would be in a table): Feb 20 Lisa Kemes Feb 22 Lisa Kemes Feb 23 Lisa Kemes I would like them to see: Feb 20 Lisa Kemes Feb 21 Feb 22 Lisa Kemes Feb 23 Lisa Kemes Is there any easy way to do this? (other than creating a separate table with every hour and date on it). Just wondering/brain storming Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Parsing HTML Inbound Emails
Julie, That's a fine thought, but this is an update to the notes (Detailed Description) field on the hpd:worklog. I don't want to create a separate field that users needs to check. Even if I hide/unhide fields through workflow its a bit messy not to mention I have many reports that display the contains of the worklog that would be broken by such a change. So good idea, but I don't think its going to work in this instance. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Julie Rockwood [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:29 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Parsing HTML Inbound Emails ** Ben, The Remedy way would be to put it in a view field. Julie At 11:17 AM 2/21/2008, you wrote: ** Neel, I was trying to figure this out using Remedy, but I think that your suggestion is really the best way to go with this. Thanks for the advice. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Neel Guatam [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 12:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Parsing HTML Inbound Emails ** Ben, Always convert HTML à Plain Text on Submit and then you won?t have to worry about parsing HTML. There are many HTML à Plain Text 3rd party tools out there that you can use. Using API calls, you can feed the HTML to these tools using Run Process action and save the result back to Plain Text field for the same record using EmailID/Unique ID. Hope this helps, Neel Gautam Accenture - Chicago Delivery Centre Core Values:Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity From: Action Request System discussion list(ARSList) [ mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 11:29 AM To: arslist@ARSLIST.ORG Subject: Parsing HTML Inbound Emails ** Hi all, I have ITSM 7.0.2 patch 3 running on ARServer 7.0.01 patch 3 on a Linux/Oracle environment. I've written custom code to take inbound emails and based on the subject line push them to the worklog of whatever ticket needs to be updated. This all works fine and has been in production since we went live. Up until now the majority of updates has come from our Lotus Notes clients. We added a new group of users that are using Inotes that causes the email to come in HTML format. I can easily amend my code to push over the HTML field rather than the plain text bases on whichever is not null, the problem is that the HTML pushes over like this: FONT face=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif size=2DIVBRDIVtest againBRDIVBR/DIVFONT color=#990099-Remedy lt;[EMAIL PROTECTED]gt; wrote: -BRBR/FONTblockquote style=PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #00 2px solid; MARGIN-RIGHT: 0pxTo: [EMAIL PROTECTED]BRFrom: Remedy lt;[EMAIL PROTECTED]gt;BRDate: 02/21/2008 03:03PMBRSubject: INC00152336BRBRFONT face=Default Monospace,Courier New,Courier,monospace size=2Test emailBRBREmail Attachment : BRBR/FONT/blockquotebr/DIV/DIV/FONT Anyone have any suggestions of how to best parse out just the text? TIA Ben Cantatore Remedy Administrator Avon (914) 935-2946 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ --- Julie Rockwood Los Alamos National Laboratory IST-APPS3 (505) 667-9846 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: On Call System
Lisa, Can you provide a little more information about your app? For example how is the user prompted for his/her oncall schedule? What period of time does this cover, week, month, reoccurring, variable? Just off the top of my head, if you were getting the users to enter their oncall schedule for let's say a month, then all you need to do is a tablewalk check for days missing between the beginning and end of the month. Assuming this was a 24/7 shop. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject On Call System ** I'm creating an on call system for our company and I would like to make sure that the end user does not accidentally skip a date or a time. So when they are entering information as to who is on call I don't want (this would be in a table): Feb 20 Lisa Kemes Feb 22 Lisa Kemes Feb 23 Lisa Kemes I would like them to see: Feb 20 Lisa Kemes Feb 21 Feb 22 Lisa Kemes Feb 23 Lisa Kemes Is there any easy way to do this? (other than creating a separate table with every hour and date on it). Just wondering/brain storming Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Parsing HTML Inbound Emails
Ben, The Remedy way would be to put it in a view field. Julie At 11:17 AM 2/21/2008, you wrote: ** Neel, I was trying to figure this out using Remedy, but I think that your suggestion is really the best way to go with this. Thanks for the advice. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Neel Guatam [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 12:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Parsing HTML Inbound Emails ** Ben, Always convert HTML à Plain Text on Submit and then you wont have to worry about parsing HTML. There are many HTML à Plain Text 3rd party tools out there that you can use. Using API calls, you can feed the HTML to these tools using Run Process action and save the result back to Plain Text field for the same record using EmailID/Unique ID. Hope this helps, Neel Gautam Accenture - Chicago Delivery Centre Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 11:29 AM To: arslist@ARSLIST.ORG Subject: Parsing HTML Inbound Emails ** Hi all, I have ITSM 7.0.2 patch 3 running on ARServer 7.0.01 patch 3 on a Linux/Oracle environment. I've written custom code to take inbound emails and based on the subject line push them to the worklog of whatever ticket needs to be updated. This all works fine and has been in production since we went live. Up until now the majority of updates has come from our Lotus Notes clients. We added a new group of users that are using Inotes that causes the email to come in HTML format. I can easily amend my code to push over the HTML field rather than the plain text bases on whichever is not null, the problem is that the HTML pushes over like this: FONT face=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif size=2DIVBRDIVtest againBRDIVBR/DIVFONT color=#990099-Remedy lt;[EMAIL PROTECTED]gt; wrote: -BRBR/FONTblockquote style=PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #00 2px solid; MARGIN-RIGHT: 0pxTo: [EMAIL PROTECTED]BRFrom: Remedy lt;[EMAIL PROTECTED]gt;BRDate: 02/21/2008 03:03PMBRSubject: INC00152336BRBRFONT face=Default Monospace,Courier New,Courier,monospace size=2Test emailBRBREmail Attachment : BRBR/FONT/blockquotebr/DIV/DIV/FONT Anyone have any suggestions of how to best parse out just the text? TIA Ben Cantatore Remedy Administrator Avon (914) 935-2946 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ --- Julie Rockwood Los Alamos National Laboratory IST-APPS3 (505) 667-9846 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Column Technologies is Seeking Remedy BAs, PMs, Developers, Architects and Trainers throughout the US
At least once, I replied to a ARSLIST job posting and ended up sending it to the entire list. My problem was that I thought it had been sent to me directly, and didn't check to address in the reply. It was embarrassing, but luckily for me, I was writing that I wasn't interested, so you guys didn't catch me touting my virtues. :) Happens sometimes. Especially if you receive other emails in the same a/c. I wouldn't judge anybody on it. Unless somebody has managed to create a pattern. Even then, I'm not sure that absentmindedness is necessarily an indicator of lack of ability. I wouldn't want an absentminded doctor, but a developer? You can crash and kill the beast as many times as you want. Hopefully before production. :) Even if something gets to production, so what? Even Microsoft with all its money and talent, Microsoft says in its EULA that they can't guarantee they haven't been absentminded somewhere in their code. I wish email accounts allowed writing simple rules or a script such as if the email is going to ARSLIST, throw a promptBut it's a nerdy thing to ask of gmail or hotmail, so it's probably not going to happen. As a side note, see the emphasis on permanent job, at the expense of contract jobs. --- Rick Cook [EMAIL PROTECTED] wrote: Perhaps it isn't the best demonstration of the expertise and experience you both have to send your responses and resumes to the entire list? Rick On Thu, Feb 21, 2008 at 9:11 AM, Lago, Raul [Beeline] [Beeline] [EMAIL PROTECTED] wrote: ** Hi, Melissa, I've been an ARS developer, working on both custom and out of box solutions since 1999. I am currently serving as both BA and Senior Technical Analsys on a Global of both ITIL processes and the ITSM 7 suite (Service Desk, Change, Asset, CMDB, FD/TD, etc.). I am ITIL certified and have received many of the current BMC training courses for the ITSM 7 products. Please review my resume and contact me if you find I am a good fit. Thanks, Raul Lago Mobile: 707-297-2625 On 2/21/08, Melissa Wish [EMAIL PROTECTED] wrote: ** Column Technologies is hiring Mid and Senior Level Remedy Developers, Business Analysts, Project Managers, Trainers and Architects throughout the US. If you are interested in applying, please email your resume as a Word or PDF document to [EMAIL PROTECTED] No recruiters please. These are permanent opportunities only- no contractors. Generous Salary, Bonus and Paid Vacation Plans Health, vision, dental, life, and disability insurance Unlimited 401K match! Cutting Edge Training Cell Phone and Home Internet Connection Stipend Corporate Credit Card and Use of Laptop Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] [EMAIL PROTECTED] ***www.columnit.com* http://www.columnit.com/ BMC Remedy Partner of the Year 2000 2006 BMC Fastest Growing Worldwide Partner 2006 Inc. 500 Fastest Growing Private Companies 2006 BMC 2007 Americas and Worldwide Top Solution Provider __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Frank Caruso [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 06:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions I always though questions pertaining to the three phases that filters were processed in was a good question to ask. Even if the interviewee did not know the answer - exactly - it would get them talking about push, set,notifications and messaging. On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL PROTECTED] wrote: Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ --- Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Doug Blair Remedy Skilled Professional doug at blairing dotcom +1 224-558-5462 Sent from my Treo, usual caveats apply ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are
Re: On Call System
The application is going to cover a year. Each group is going to have their own oncall schedule so that our help desk knows who to call after hours for an urgent ticket. We are a 24/7 shop. It's all in Microsoft Access right now (a different access database for each group that I tie in all together through a website). It's horrible to maintain, so we are going to develop something in the AR System (7.0.1 Patch 005, Windows 2003, Oracle 10i) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** Lisa, Can you provide a little more information about your app? For example how is the user prompted for his/her oncall schedule? What period of time does this cover, week, month, reoccurring, variable? Just off the top of my head, if you were getting the users to enter their oncall schedule for let's say a month, then all you need to do is a tablewalk check for days missing between the beginning and end of the month. Assuming this was a 24/7 shop. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject On Call System ** I'm creating an on call system for our company and I would like to make sure that the end user does not accidentally skip a date or a time. So when they are entering information as to who is on call I don't want (this would be in a table): Feb 20 Lisa Kemes Feb 22 Lisa Kemes Feb 23 Lisa Kemes I would like them to see: Feb 20 Lisa Kemes Feb 21 Feb 22 Lisa Kemes Feb 23 Lisa Kemes Is there any easy way to do this? (other than creating a separate table with every hour and date on it). Just wondering/brain storming Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Filter logging in 7.1
Hi Axton You'd make User a computed group and make Power User and Super User part of the computed group qualification. The problem here is that it is not then easy to add Users directly into the User group apart from adding them individually to the group qualification. So, you need to plan these things in advance to grant permissions to the correct group/roles. Say you have a deployable application. You need to set up the correct roles and grant object permissions to the roles. Then you need to map the roles to a computed group for permissions. Then you need to create and populate your normal groups that will contain users. Finally you then add the user groups to the computed groups used in the roles mappings. This is a 3-tier arrangement. If you are not in a deployable application then Roles do not come into it. In that case you set up computed groups and give object permissions directly to the computed groups. Then set up your user groups. Then add the user groups to the computed group definitions. This is a two-tier arrangement. The key point in both these scenarios is that permissions are not given directly to groups that will have normal group members, but to groups/roles set up specifically to control access to functionality or data. That requires planning the roles needed in advance - but how the user groups are mapped to those roles can be adjusted afterwards as needed. One 'hole' in this architecture is if you have workflow that uses APPLICATION-CONFIRM-GROUP. This can only be used to check for Group membership and not for 'Role' membership. As the Groups mapped to a Role can change (between Production and Test states for example), this effectively means that this functionality cannot be used in a deployable application. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 21, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 ** A computed group gets you part of the way there, but you can not give explicit membership to a computed group. Say you have the following groups: User PowerUser SuperUser Now let's say you have objects that have privileges granted to User and you want members of both PowerUser and SuperUser to have access to those objects. How would you go about using computed groups to achieve that end? Axton Grams On Thu, Feb 21, 2008 at 6:11 AM, Atul Vohra [EMAIL PROTECTED] wrote: ** Computed Group? - Original Message - From: Axton To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 Date: Wed, 20 Feb 2008 22:43:07 -0500 ** Something that would be nice to have is the ability to make a group a member of another group. Axton Grams On Wed, Feb 20, 2008 at 9:00 PM, LJ Longwing [EMAIL PROTECTED] wrote: If the server is set to something other that Administrator, then Demo may not be an explicit member of that group. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Ok I'll take the bite. Why never? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Thad K Esser [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Frank Caruso [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 06:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions I always though questions pertaining to the three phases that filters were processed in was a good question to ask. Even if the interviewee did not know the answer - exactly - it would get them talking about push, set,notifications and messaging. On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL PROTECTED] wrote: Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ --- Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Doug Blair Remedy Skilled Professional doug at blairing dotcom +1 224-558-5462 Sent from my Treo, usual caveats apply ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing Company Name on 7.0.01
It is great to watch Fat Albert (C-130) take off with JATO. Below are some clips but it is not the same as seeing it in person. http://www.youtube.com/watch?v=TLFB7q8tyd8NR=1 http://www.youtube.com/watch?v=Nw2bAJGgCZIfeature=related Jason On Thu, Feb 21, 2008 at 9:11 AM, strauss [EMAIL PROTECTED] wrote: We used all of our spares up last December - moved the AR Server that will be production from a box with two dual-core AMDs and 10 gb RAM to a new one with two quad-core Xeons and 12 gb RAM, and installed the OS x64 versus x86. This monster needs a serious lift kit. It also helps to put it on 7.1.00.x instead of 7.0.01.x. I wasn't sure how many folks would know what a Jato bottle was; as a kid in Hawaii in the 50's I used to watch the seaplanes take off from Keehi Lagoon with them. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Thursday, February 21, 2008 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Company Name on 7.0.01 ** Chris, Do you have any spare Jato bottles, my ITSM 7 server could use a few too! John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
John, It's been my experience, as far as Remedy development is concerned, to never say never about anything. Scott Parrish _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Thursday, February 21, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Ok I'll take the bite. Why never? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Thad K Esser [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Because 'Field Name' = 'TR.Field Name'. It's not that 'TR.' is invalid, or that you have to go and change any code that's using it, it's just not the most uber-efficient way of representing the current field value. Thinking on this has changed somewhat over the years since TR/DB was created. Rick On Thu, Feb 21, 2008 at 11:18 AM, John Atherly [EMAIL PROTECTED] wrote: ** Ok I'll take the bite. Why never? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 *Thad K Esser [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) * Thad Esser* Remedy Developer *Argue for your limitations, and sure enough, they're yours.*-- Richard Bach *Frank Caruso [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 06:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions I always though questions pertaining to the three phases that filters were processed in was a good question to ask. Even if the interviewee did not know the answer - exactly - it would get them talking about push, set,notifications and messaging. On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL PROTECTED] wrote: Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ --- Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number
Re: On Call System
What we do here is give the user's start and end fields so we don't have to have a record per day. A group that may have 1 person on call for a week would only have 1 record instead of 7. When displaying the on call we show any record whose start = $TIMESTAMP$ and end = $TIMESTAMP$. To validate on Submit or Modify we check that the Start Date/Time = an ending Date/Time for the same group (or this start is in between another records start/end dates). Showing it in a calander is a bit trickier but can be done. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** The application is going to cover a year. Each group is going to have their own oncall schedule so that our help desk knows who to call after hours for an urgent ticket. We are a 24/7 shop. It's all in Microsoft Access right now (a different access database for each group that I tie in all together through a website). It's horrible to maintain, so we are going to develop something in the AR System (7.0.1 Patch 005, Windows 2003, Oracle 10i) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** Lisa, Can you provide a little more information about your app? For example how is the user prompted for his/her oncall schedule? What period of time does this cover, week, month, reoccurring, variable? Just off the top of my head, if you were getting the users to enter their oncall schedule for let's say a month, then all you need to do is a tablewalk check for days missing between the beginning and end of the month. Assuming this was a 24/7 shop. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject On Call System ** I'm creating an on call system for our company and I would like to make sure that the end user does not accidentally skip a date or a time. So when they are entering information as to who is on call I don't want (this would be in a table): Feb 20 Lisa Kemes Feb 22 Lisa Kemes Feb 23 Lisa Kemes I would like them to see: Feb 20 Lisa Kemes Feb 21 Feb 22 Lisa Kemes Feb 23 Lisa Kemes Is there any easy way to do this? (other than creating a separate table with every hour and date on it). Just wondering/brain storming Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: On Call System
Another question, do you have a recurring option? So someone could enter a start date and end date (let's say 5:00pm to 7:00am) and then recur that for 7 days or weeks or months? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 21, 2008 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** What we do here is give the user's start and end fields so we don't have to have a record per day. A group that may have 1 person on call for a week would only have 1 record instead of 7. When displaying the on call we show any record whose start = $TIMESTAMP$ and end = $TIMESTAMP$. To validate on Submit or Modify we check that the Start Date/Time = an ending Date/Time for the same group (or this start is in between another records start/end dates). Showing it in a calander is a bit trickier but can be done. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** The application is going to cover a year. Each group is going to have their own oncall schedule so that our help desk knows who to call after hours for an urgent ticket. We are a 24/7 shop. It's all in Microsoft Access right now (a different access database for each group that I tie in all together through a website). It's horrible to maintain, so we are going to develop something in the AR System (7.0.1 Patch 005, Windows 2003, Oracle 10i) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** Lisa, Can you provide a little more information about your app? For example how is the user prompted for his/her oncall schedule? What period of time does this cover, week, month, reoccurring, variable? Just off the top of my head, if you were getting the users to enter their oncall schedule for let's say a month, then all you need to do is a tablewalk check for days missing between the beginning and end of the month. Assuming this was a 24/7 shop. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject On Call System ** I'm creating an on call system for our company and I would like to make sure that the end user does not accidentally skip a date or a time. So when they are entering information as to who is on call I don't want (this would be in a table): Feb 20 Lisa Kemes Feb 22 Lisa Kemes Feb 23 Lisa Kemes I would like them to see: Feb 20 Lisa Kemes Feb 21 Feb 22 Lisa Kemes Feb 23 Lisa Kemes Is there any easy way to do this? (other than creating a separate table with every hour and date on it). Just wondering/brain storming Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: On Call System
This gives me some good info. We aren't going to do a calendar. Just a list. Do you span different Time Zones at all? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 21, 2008 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** What we do here is give the user's start and end fields so we don't have to have a record per day. A group that may have 1 person on call for a week would only have 1 record instead of 7. When displaying the on call we show any record whose start = $TIMESTAMP$ and end = $TIMESTAMP$. To validate on Submit or Modify we check that the Start Date/Time = an ending Date/Time for the same group (or this start is in between another records start/end dates). Showing it in a calander is a bit trickier but can be done. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** The application is going to cover a year. Each group is going to have their own oncall schedule so that our help desk knows who to call after hours for an urgent ticket. We are a 24/7 shop. It's all in Microsoft Access right now (a different access database for each group that I tie in all together through a website). It's horrible to maintain, so we are going to develop something in the AR System (7.0.1 Patch 005, Windows 2003, Oracle 10i) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** Lisa, Can you provide a little more information about your app? For example how is the user prompted for his/her oncall schedule? What period of time does this cover, week, month, reoccurring, variable? Just off the top of my head, if you were getting the users to enter their oncall schedule for let's say a month, then all you need to do is a tablewalk check for days missing between the beginning and end of the month. Assuming this was a 24/7 shop. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject On Call System ** I'm creating an on call system for our company and I would like to make sure that the end user does not accidentally skip a date or a time. So when they are entering information as to who is on call I don't want (this would be in a table): Feb 20 Lisa Kemes Feb 22 Lisa Kemes Feb 23 Lisa Kemes I would like them to see: Feb 20 Lisa Kemes Feb 21 Feb 22 Lisa Kemes Feb 23 Lisa Kemes Is there any easy way to do this? (other than creating a separate table with every hour and date on it). Just wondering/brain storming Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Some of us missed the crusades and don't know what the two opinions are. Just for the education of those who may have missed it, I'd be curious as to why Never is a good answer and why it is a bad answer. J.T. Shyman Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, February 21, 2008 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions I don't want to start another holy war on this subjectbut we can't agree on the proper answer to that question here in this forum...I'm not sure I would ask that question to a prospective employee, because there is no 'right' answernot one that we can agree upon at least _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, February 21, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Frank Caruso [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 06:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions I always though questions pertaining to the three phases that filters were processed in was a good question to ask. Even if the interviewee did not know the answer - exactly - it would get them talking about push, set,notifications and messaging. On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL PROTECTED] wrote: Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ --- Unless stated otherwise above: IBM United Kingdom Limited -
Re: Parsing HTML Inbound Emails
Ben, Search the arslist, I've provided in-dept details on how to convert HTML -- plain text and about 6-8 months ago. I've even posted links of the HTML - plain-text converter that we use. You would get a lot of details around this from my older posts as we have the exact thing in our system. Regards, Neel Gautam Accenture - Chicago Delivery Centre . Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity Neel, I was trying to figure this out using Remedy, but I think that your suggestion is really the best way to go with this. Thanks for the advice. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Neel Guatam [EMAIL PROTECTED] Subject Re: Parsing HTML Inbound Emails ** Ben, Always convert HTML -- Plain Text on Submit and then you won't have to worry about parsing HTML. There are many HTML -- Plain Text 3rd party tools out there that you can use. Using API calls, you can feed the HTML to these tools using Run Process action and save the result back to Plain Text field for the same record using EmailID/Unique ID. Hope this helps, Neel Gautam Accenture - Chicago Delivery Centre Core Values:Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 11:29 AM To: arslist@ARSLIST.ORG Subject: Parsing HTML Inbound Emails ** Hi all, I have ITSM 7.0.2 patch 3 running on ARServer 7.0.01 patch 3 on a Linux/Oracle environment. I've written custom code to take inbound emails and based on the subject line push them to the worklog of whatever ticket needs to be updated. This all works fine and has been in production since we went live. Up until now the majority of updates has come from our Lotus Notes clients. We added a new group of users that are using Inotes that causes the email to come in HTML format. I can easily amend my code to push over the HTML field rather than the plain text bases on whichever is not null, the problem is that the HTML pushes over like this: FONT face=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif size=2DIVBRDIVtest againBRDIVBR/DIVFONT color=#990099-Remedy lt;[EMAIL PROTECTED]gt; wrote: -BRBR/FONTblockquote style=PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #00 2px solid; MARGIN-RIGHT: 0pxTo: [EMAIL PROTECTED]BRFrom: Remedy lt;[EMAIL PROTECTED]gt;BRDate: 02/21/2008 03:03PMBRSubject: INC00152336BRBRFONT face=Default Monospace,Courier New,Courier,monospace size=2Test emailBRBREmail Attachment : BRBR/FONT/blockquotebr/DIV/DIV/FONT Anyone have any suggestions of how to best parse out just the text? TIA Ben Cantatore Remedy Administrator Avon __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: On Call System
I've written something for a customer (that I no longer have access to) and I'll warn you that doing it this way can be very effective. It also can be the devil when you get into overlapping time zones and people who work over mid-night and have a Start time End Time. This can get particularly ugly if you allow for 1/2 days sometimes, vacations, etc. The way I did it (working with the customer who deserves a fair amount of credit herself) was to have an on-call record for each week day for each user. That user also had exceptions for scheduled vacations, etc. The longest table, filter, and escalation qualifications I've ever written were for that project. You know it's bad when your qualification starts like this: ((( From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, February 21, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** This gives me some good info. We aren't going to do a calendar. Just a list. Do you span different Time Zones at all? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 21, 2008 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** What we do here is give the user's start and end fields so we don't have to have a record per day. A group that may have 1 person on call for a week would only have 1 record instead of 7. When displaying the on call we show any record whose start = $TIMESTAMP$ and end = $TIMESTAMP$. To validate on Submit or Modify we check that the Start Date/Time = an ending Date/Time for the same group (or this start is in between another records start/end dates). Showing it in a calander is a bit trickier but can be done. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** The application is going to cover a year. Each group is going to have their own oncall schedule so that our help desk knows who to call after hours for an urgent ticket. We are a 24/7 shop. It's all in Microsoft Access right now (a different access database for each group that I tie in all together through a website). It's horrible to maintain, so we are going to develop something in the AR System (7.0.1 Patch 005, Windows 2003, Oracle 10i) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** Lisa, Can you provide a little more information about your app? For example how is the user prompted for his/her oncall schedule? What period of time does this cover, week, month, reoccurring, variable? Just off the top of my head, if you were getting the users to enter their oncall schedule for let's say a month, then all you need to do is a tablewalk check for days missing between the beginning and end of the month. Assuming this was a 24/7 shop. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject On Call System ** I'm creating an on call system for our company and I would like to make sure that the end user does not accidentally skip a date or a time. So when they are entering information as to who is on call I don't want (this would be in a table): Feb 20 Lisa Kemes Feb 22 Lisa Kemes Feb 23 Lisa Kemes I would like them to see: Feb 20 Lisa Kemes Feb 21 Feb 22 Lisa Kemes Feb 23 Lisa Kemes Is there any easy way to do this? (other than creating a separate table with every hour and date on it). Just wondering/brain storming Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Look in the archives. Axton Grams On Thu, Feb 21, 2008 at 2:25 PM, J.T. Shyman [EMAIL PROTECTED] wrote: ** Some of us missed the crusades and don't know what the two opinions are. Just for the education of those who may have missed it, I'd be curious as to why Never is a good answer and why it is a bad answer. J.T. Shyman Column Technologies -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *LJ Longwing *Sent:* Thursday, February 21, 2008 2:20 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Interview questions I don't want to start another holy war on this subjectbut we can't agree on the proper answer to that question here in this forum...I'm not sure I would ask that question to a prospective employee, because there is no 'right' answernot one that we can agree upon at least -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Thad K Esser *Sent:* Thursday, February 21, 2008 11:30 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Interview questions ** How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) *Thad Esser* Remedy Developer *Argue for your limitations, and sure enough, they're yours.*-- Richard Bach *Frank Caruso [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 06:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions I always though questions pertaining to the three phases that filters were processed in was a good question to ask. Even if the interviewee did not know the answer - exactly - it would get them talking about push, set,notifications and messaging. On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL PROTECTED] wrote: Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor:
Re: On Call System
Yes we do, but most groups we have are local to a single time zone (i.e. group a may be Pacific and Group b may be Eastern) so it hasn't caused us a problem for the schedule. We also allow overlaps of schedules so a group may have 2 people on call the dame day (like this years DST time change did) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, February 21, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** This gives me some good info. We aren't going to do a calendar. Just a list. Do you span different Time Zones at all? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 21, 2008 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** What we do here is give the user's start and end fields so we don't have to have a record per day. A group that may have 1 person on call for a week would only have 1 record instead of 7. When displaying the on call we show any record whose start = $TIMESTAMP$ and end = $TIMESTAMP$. To validate on Submit or Modify we check that the Start Date/Time = an ending Date/Time for the same group (or this start is in between another records start/end dates). Showing it in a calander is a bit trickier but can be done. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** The application is going to cover a year. Each group is going to have their own oncall schedule so that our help desk knows who to call after hours for an urgent ticket. We are a 24/7 shop. It's all in Microsoft Access right now (a different access database for each group that I tie in all together through a website). It's horrible to maintain, so we are going to develop something in the AR System (7.0.1 Patch 005, Windows 2003, Oracle 10i) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** Lisa, Can you provide a little more information about your app? For example how is the user prompted for his/her oncall schedule? What period of time does this cover, week, month, reoccurring, variable? Just off the top of my head, if you were getting the users to enter their oncall schedule for let's say a month, then all you need to do is a tablewalk check for days missing between the beginning and end of the month. Assuming this was a 24/7 shop. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject On Call System ** I'm creating an on call system for our company and I would like to make sure that the end user does not accidentally skip a date or a time. So when they are entering information as to who is on call I don't want (this would be in a table): Feb 20 Lisa Kemes Feb 22 Lisa Kemes Feb 23 Lisa Kemes I would like them to see: Feb 20 Lisa Kemes Feb 21 Feb 22 Lisa Kemes Feb 23 Lisa Kemes Is there any easy way to do this? (other than creating a separate table with every hour and date on it). Just wondering/brain storming Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Interview Questions
I also like Nabble.com. Great way to look for old threads of the ARSList! Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Agreed. The answer to a couple of questions doesn't help: 1) Can be done in Remedy? Answer: Yes Doesn't matter what is, could be run a floor waxer, it can probably be done. Just how, and is Remedy really the correct tool. 2) How do you do in Remedy? Answer: 1..N where N is rarely less than 5, and usually contains one or more best practice solutions It is really the ability to recognize what the question is asking, depends on a good question of course, and the ability to discuss various methods and reach an reasonable solution. However, this does require that whoever is doing the interviewing really knows their stuff, and makes it difficult for Human Resources to do screening. ... Daniel p.s. and I still use TR. sometimes and perhaps I shouldn't I'll double check :-) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: February 21, 2008 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** The reason I think its a good interview question is that the answer (whatever is given) would help you assess their depth of knowledge. The interviewee might not know what you are talking about, or might start talking about using a TR or DB value in an active link. If they can discuss the issue in depth and explain the concepts, you know they've thought about it. Either way, the answer will help you match the skill level of the job with the skill level of the candidate. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach To cc Subject ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Well, I can only speak for myself, but I normally use the TR. prefix, just so you can look at the qualification at a glance and understand what it means. It reminds me of C and Java programmers who omit braces when they aren't necessary. Sure, it's legal, but is it more readable? Too often we forget that code may be written once, but read hundreds of times (e.g., by beleaguered maintenance programmers at 3:00 AM). I'd much rather argue over whether you should ever let the admin tool pick your field IDs and whether workflow names should be meaningful rather than over syntactic sugar. --Tim - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 21, 2008 2:30:02 PM Subject: Re: [ARSLIST] Interview questions ** Because 'Field Name' = 'TR.Field Name'. It's not that 'TR.' is invalid, or that you have to go and change any code that's using it, it's just not the most uber-efficient way of representing the current field value. Thinking on this has changed somewhat over the years since TR/DB was created. Rick On Thu, Feb 21, 2008 at 11:18 AM, John Atherly [EMAIL PROTECTED] wrote: ** Ok I'll take the bite. Why never? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Thad K Esser [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Frank Caruso [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 06:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORGcc Subject Re: Interview questions I always though questions pertaining to the three phases that filters were processed in was a good question to ask. Even if the interviewee did not know the answer - exactly - it would get them talking about push, set,notifications and messaging. On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL PROTECTED] wrote: Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were
Crash after changing server options to normal setting after installing
We have a new dev server. Specs are: Solaris/Oracle 10 ARS 7.1 patch 001 (server, email, AE, etc...) IM 7.03 SLM 7.03 During the install everything was fine. After the install I went in to configure the server - I changed the following in the Server Information (via the user tool): -Disable Escalations =F (set to true for installs) -Min API version 13 (7.1) -Submitter mode = locked -Allow guest users = F I hit save and the server immediately crashed. I've restored the ar.conf file and I'm doing these one at a time to see what the culprit is. So far no luck - everything appears to be working (which makes me think interval escalations might be involved). Has anyone else run into this? There's nothing remarkable in the error logs (although I've now got escalation logging on in order to coordinate with the arerror.log file). William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: On Call System
No. None of the users have asked for that option (s, Dont give them the idea). Our on call data is like... GroupUser StartEnd Remedy Fred 2/6/2008 8:00 AM 2/13/2008 8:00 AM Remedy Fred 2/13/2008 8:00 AM 2/20/2008 8:00 AM Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, February 21, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** Another question, do you have a recurring option? So someone could enter a start date and end date (let's say 5:00pm to 7:00am) and then recur that for 7 days or weeks or months? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 21, 2008 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** What we do here is give the user's start and end fields so we don't have to have a record per day. A group that may have 1 person on call for a week would only have 1 record instead of 7. When displaying the on call we show any record whose start = $TIMESTAMP$ and end = $TIMESTAMP$. To validate on Submit or Modify we check that the Start Date/Time = an ending Date/Time for the same group (or this start is in between another records start/end dates). Showing it in a calander is a bit trickier but can be done. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** The application is going to cover a year. Each group is going to have their own oncall schedule so that our help desk knows who to call after hours for an urgent ticket. We are a 24/7 shop. It's all in Microsoft Access right now (a different access database for each group that I tie in all together through a website). It's horrible to maintain, so we are going to develop something in the AR System (7.0.1 Patch 005, Windows 2003, Oracle 10i) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** Lisa, Can you provide a little more information about your app? For example how is the user prompted for his/her oncall schedule? What period of time does this cover, week, month, reoccurring, variable? Just off the top of my head, if you were getting the users to enter their oncall schedule for let's say a month, then all you need to do is a tablewalk check for days missing between the beginning and end of the month. Assuming this was a 24/7 shop. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject On Call System ** I'm creating an on call system for our company and I would like to make sure that the end user does not accidentally skip a date or a time. So when they are entering information as to who is on call I don't want (this would be in a table): Feb 20 Lisa Kemes Feb 22 Lisa Kemes Feb 23 Lisa Kemes I would like them to see: Feb 20 Lisa Kemes Feb 21 Feb 22 Lisa Kemes Feb 23 Lisa Kemes Is there any easy way to do this? (other than creating a separate table with every hour and date on it). Just wondering/brain storming Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: On Call System
Lisa, While displaying this, make sure you expand the keyword before you use it in table fields if you are using ARS V 7. I had to bite my head off where I was getting a wrong output despite a correct criteria, in a table field qualification, because the keyword $DATE$ was not expanding to the correct value. Its a known bug.. I believe its the same problem with using the keyword $TIMESTAMP$ in the qualification in table fields.. Incidiently I was working back then on the same requirement! A On Call scheduling system.. Joe - Original Message From: Kemes, Lisa [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 21, 2008 1:48:15 PM Subject: Re: On Call System ** Another question, do you have a recurring option? So someone could enter a start date and end date (let's say 5:00pm to 7:00am) and then recur that for 7 days or weeks or months? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 21, 2008 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** What we do here is give the user's start and end fields so we don't have to have a record per day. A group that may have 1 person on call for a week would only have 1 record instead of 7. When displaying the on call we show any record whose start = $TIMESTAMP$ and end = $TIMESTAMP$. To validate on Submit or Modify we check that the Start Date/Time = an ending Date/Time for the same group (or this start is in between another records start/end dates). Showing it in a calander is a bit trickier but can be done. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** The application is going to cover a year. Each group is going to have their own oncall schedule so that our help desk knows who to call after hours for an urgent ticket. We are a 24/7 shop. It's all in Microsoft Access right now (a different access database for each group that I tie in all together through a website). It's horrible to maintain, so we are going to develop something in the AR System (7.0.1 Patch 005, Windows 2003, Oracle 10i) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Thursday, February 21, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: On Call System ** Lisa, Can you provide a little more information about your app? For example how is the user prompted for his/her oncall schedule? What period of time does this cover, week, month, reoccurring, variable? Just off the top of my head, if you were getting the users to enter their oncall schedule for let's say a month, then all you need to do is a tablewalk check for days missing between the beginning and end of the month. Assuming this was a 24/7 shop. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:11 PM Please respond to arslist@ARSLIST.ORG [EMAIL PROTECTED] cc SubjectOn Call System ** I'm creating an on call system for our company and I would like to make sure that the end user does not accidentally skip a date or a time. So when they are entering information as to who is on call I don't want (this would be in a table): Feb 20 Lisa Kemes Feb 22 Lisa Kemes Feb 23 Lisa Kemes I would like them to see: Feb 20 Lisa Kemes Feb 21 Feb 22 Lisa Kemes Feb 23 Lisa Kemes Is there any easy way to do this? (other than creating a separate table with every hour and date on it). Just wondering/brain storming Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
The reason I think its a good interview question is that the answer (whatever is given) would help you assess their depth of knowledge. The interviewee might not know what you are talking about, or might start talking about using a TR or DB value in an active link. If they can discuss the issue in depth and explain the concepts, you know they've thought about it. Either way, the answer will help you match the skill level of the job with the skill level of the candidate. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach LJ Longwing [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 11:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** I don't want to start another holy war on this subjectbut we can't agree on the proper answer to that question here in this forum...I'm not sure I would ask that question to a prospective employee, because there is no 'right' answernot one that we can agree upon at least From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, February 21, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Frank Caruso [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 06:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions I always though questions pertaining to the three phases that filters were processed in was a good question to ask. Even if the interviewee did not know the answer - exactly - it would get them talking about push, set,notifications and messaging. On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL PROTECTED] wrote: Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum
Re: Column Technologies is Seeking Remedy BAs, PMs, Developers, Architects and Trainers throughout the US
Okay, seeing as this is the first time I have ever seen two people do this at almost the same time, I will remind folks to be carefull when replying to a posting. It usually will default to the list, not who posted to the list originally. If anyone cares, there also seems to be problems with the partner portal at BMC at the moment (they are aware, I am on the phone with them about something else and mentioned it). ... Daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lago, Raul [Beeline] [Beeline] Sent: February 21, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Column Technologies is Seeking Remedy BAs, PMs, Developers, Architects and Trainers throughout the US ** Hi, Melissa, I've been an ARS developer, working on both custom and out of box solutions since 1999. I am currently serving as both BA and Senior Technical Analsys on a Global of both ITIL processes and the ITSM 7 suite (Service Desk, Change, Asset, CMDB, FD/TD, etc.). I am ITIL certified and have received many of the current BMC training courses for the ITSM 7 products. Please review my resume and contact me if you find I am a good fit. Thanks, Raul Lago Mobile: 707-297-2625 On 2/21/08, Melissa Wish [EMAIL PROTECTED] wrote: ** Column Technologies is hiring Mid and Senior Level Remedy Developers, Business Analysts, Project Managers, Trainers and Architects throughout the US. If you are interested in applying, please email your resume as a Word or PDF document to mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] No recruiters please. These are permanent opportunities only- no contractors. Generous Salary, Bonus and Paid Vacation Plans Health, vision, dental, life, and disability insurance Unlimited 401K match! Cutting Edge Training Cell Phone and Home Internet Connection Stipend Corporate Credit Card and Use of Laptop Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.columnit.com/ www.columnit.com BMC Remedy Partner of the Year 2000 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Missing List Email
Is it just me or does it seem like the list is dropping emails? I have noticed on several recent threads where one or two emails seem to be missing the in the thread. This is rather troublesome because you never know when you might miss that Friday Humor post that makes your day. Thanks, Dave - Never miss a thing. Make Yahoo your homepage. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: A way to mimic a users account
One trick that I have always like if you are using Cross Reference Blank Passwords is to enter a password in the User record (as long as it is null). If there is a password in the User record, ARS stops the authentication there and doesn't look for AREA credentials. Then just remove the password and the AREA credentials are used again. You can also export the User record, change the password and then import the record again when you are finished. Jason On Thu, Feb 21, 2008 at 8:48 AM, Mary Dollus [EMAIL PROTECTED] wrote: Hi Everyone, I thought I heard that there is a way to mimic a user's account so you can log in as them, but not really using their login and password. Is that possible? I want to test a user's account as it is... I could add one and set it up like hers... but all of those work... so I want to see what she's seeing exactly. Thanks!!! Mary Dollus ARS 7.0.01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Well, FWIW, I still use them sometimes, too. Like Tim said - it's just often more clear to other developers who might read it later. I was just explaining the reasons that TR is considered the less elegant solution. To get deeper than that would be getting too deep into the nerdy woods for today. Rick On Thu, Feb 21, 2008 at 12:47 PM, Tim Widowfield [EMAIL PROTECTED] wrote: Well, I can only speak for myself, but I normally use the TR. prefix, just so you can look at the qualification at a glance and understand what it means. It reminds me of C and Java programmers who omit braces when they aren't necessary. Sure, it's legal, but is it more readable? Too often we forget that code may be written once, but read hundreds of times (e.g., by beleaguered maintenance programmers at 3:00 AM). I'd much rather argue over whether you should ever let the admin tool pick your field IDs and whether workflow names should be meaningful rather than over syntactic sugar. --Tim - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 21, 2008 2:30:02 PM Subject: Re: [ARSLIST] Interview questions ** Because 'Field Name' = 'TR.Field Name'. It's not that 'TR.' is invalid, or that you have to go and change any code that's using it, it's just not the most uber-efficient way of representing the current field value. Thinking on this has changed somewhat over the years since TR/DB was created. Rick On Thu, Feb 21, 2008 at 11:18 AM, John Atherly [EMAIL PROTECTED] wrote: ** Ok I'll take the bite. Why never? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Thad K Esser [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Frank Caruso [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 06:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORGcc Subject Re: Interview questions I always though questions pertaining to the three phases that filters were processed in was a good question to ask. Even if the interviewee did not know the answer - exactly - it would get them talking about push, set,notifications and messaging. On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL PROTECTED] wrote: Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the
Re: Interview questions
I have done a few interviews in my time as well and most of the questions I ask don't have a definitive right or wrong answer. I look for how quickly the answer is given and how it is presented. For instance, one question I as is You want to update data in one field for 500,000 entries, how would you accomplish this? There are a few ways to accomplish this but if they say Do a modify all without first stating that they would check to see what workflow could fire, I know that this person could be dangerous and has not experienced what could happen when you do this. The other thing that is usually missing in interviews are questions/scenarios that pertain to ones personality and real life experience. For example, one of the questions I ask is You are a consultant, working on-site and realized that a statement of work was incorrect. In order for the customer to continue with the implementation, it will cost them an additional $50,000 dollars. How do you present this to the customer? Someone with consulting experience usually responds with something like First contact the PM and or Sales rep to discuss and allow them to work it out with the customer. Again, there is no right or wrong answer, just bad and good responses that give me an idea of their real world experience. I have seen many times that an individual has the technical know how but is all thumbs when it comes to working with other people and customers. Seth Wrye From: Action Request System discussion list(ARSList) on behalf of arslist Sent: Thu 2/21/2008 3:44 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Agreed. The answer to a couple of questions doesn't help: 1) Can be done in Remedy? Answer: Yes Doesn't matter what is, could be run a floor waxer, it can probably be done. Just how, and is Remedy really the correct tool. 2) How do you do in Remedy? Answer: 1..N where N is rarely less than 5, and usually contains one or more best practice solutions It is really the ability to recognize what the question is asking, depends on a good question of course, and the ability to discuss various methods and reach an reasonable solution. However, this does require that whoever is doing the interviewing really knows their stuff, and makes it difficult for Human Resources to do screening. ... Daniel p.s. and I still use TR. sometimes and perhaps I shouldn't I'll double check :-) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: February 21, 2008 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** The reason I think its a good interview question is that the answer (whatever is given) would help you assess their depth of knowledge. The interviewee might not know what you are talking about, or might start talking about using a TR or DB value in an active link. If they can discuss the issue in depth and explain the concepts, you know they've thought about it. Either way, the answer will help you match the skill level of the job with the skill level of the candidate. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach To cc Subject __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
I think questions about: 1) Field Ids 2) Workflow naming 3) How do you document what you have done (and this is a biggy, the WHY stuff was done is usually left out) The responses to those 3 open ended questions tell you alot. I had one senior person tell me recently that he didn't think there was any reason to choose your own field ids for a custom module (on a system with the ITSM6 suite). Didn't get a chance to show him how much workflow I had been able to borrow from ITSM6 for the custom module by using the same field ids for the standard fields and then just copying the workflow with new naming (so changes for the ITSM module, or BMC patches would not affect the workflow that I borrowed). ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: February 21, 2008 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Well, I can only speak for myself, but I normally use the TR. prefix, just so you can look at the qualification at a glance and understand what it means. It reminds me of C and Java programmers who omit braces when they aren't necessary. Sure, it's legal, but is it more readable? Too often we forget that code may be written once, but read hundreds of times (e.g., by beleaguered maintenance programmers at 3:00 AM). I'd much rather argue over whether you should ever let the admin tool pick your field IDs and whether workflow names should be meaningful rather than over syntactic sugar. --Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Here is a piece of workflow that I have in my system today that uses TR and it should. ( 'RecordUploadStatus' = Uploaded) AND ( 'Emp_EntryID' != $NULL$ ) AND ( 'ClassNameID' != $NULL$ ) AND ( 'TR.lesson_status' = Completed ) AND ( 'DB.lesson_status' != Completed ) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions I think questions about: 1) Field Ids 2) Workflow naming 3) How do you document what you have done (and this is a biggy, the WHY stuff was done is usually left out) The responses to those 3 open ended questions tell you alot. I had one senior person tell me recently that he didn't think there was any reason to choose your own field ids for a custom module (on a system with the ITSM6 suite). Didn't get a chance to show him how much workflow I had been able to borrow from ITSM6 for the custom module by using the same field ids for the standard fields and then just copying the workflow with new naming (so changes for the ITSM module, or BMC patches would not affect the workflow that I borrowed). ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: February 21, 2008 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Well, I can only speak for myself, but I normally use the TR. prefix, just so you can look at the qualification at a glance and understand what it means. It reminds me of C and Java programmers who omit braces when they aren't necessary. Sure, it's legal, but is it more readable? Too often we forget that code may be written once, but read hundreds of times (e.g., by beleaguered maintenance programmers at 3:00 AM). I'd much rather argue over whether you should ever let the admin tool pick your field IDs and whether workflow names should be meaningful rather than over syntactic sugar. --Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Speaking of which, does anyone have a .PST file of the archives, or an MBOX that I could get a copy of? TIA. Look in the archives. Axton Grams -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RESOLVED: Crash after changing server options to normal setting after installing
It turns out that the SLM 7.1 doesn't want to believe it's an API version 13. It still thinks it's API version 12.. From: William Rentfrow Sent: Thursday, February 21, 2008 2:49 PM To: 'arslist@ARSLIST.ORG' Subject: Crash after changing server options to normal setting after installing We have a new dev server. Specs are: Solaris/Oracle 10 ARS 7.1 patch 001 (server, email, AE, etc...) IM 7.03 SLM 7.03 During the install everything was fine. After the install I went in to configure the server - I changed the following in the Server Information (via the user tool): -Disable Escalations =F (set to true for installs) -Min API version 13 (7.1) -Submitter mode = locked -Allow guest users = F I hit save and the server immediately crashed. I've restored the ar.conf file and I'm doing these one at a time to see what the culprit is. So far no luck - everything appears to be working (which makes me think interval escalations might be involved). Has anyone else run into this? There's nothing remarkable in the error logs (although I've now got escalation logging on in order to coordinate with the arerror.log file). William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
The problem is that some people wouldn't have the proper matching 'DB. statement after it...which makes this statement work wellbut if you remove that last statement you then have the situation where TR = Completed, but it was already completed...and you didn't want to do thatthat's the major gripe I have seen about TR...that it doesn't indicate a change in value, only indicates that it's changing to something -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, February 21, 2008 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Here is a piece of workflow that I have in my system today that uses TR and it should. ( 'RecordUploadStatus' = Uploaded) AND ( 'Emp_EntryID' != $NULL$ ) AND ( 'ClassNameID' != $NULL$ ) AND ( 'TR.lesson_status' = Completed ) AND ( 'DB.lesson_status' != Completed ) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions I think questions about: 1) Field Ids 2) Workflow naming 3) How do you document what you have done (and this is a biggy, the WHY stuff was done is usually left out) The responses to those 3 open ended questions tell you alot. I had one senior person tell me recently that he didn't think there was any reason to choose your own field ids for a custom module (on a system with the ITSM6 suite). Didn't get a chance to show him how much workflow I had been able to borrow from ITSM6 for the custom module by using the same field ids for the standard fields and then just copying the workflow with new naming (so changes for the ITSM module, or BMC patches would not affect the workflow that I borrowed). ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: February 21, 2008 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Well, I can only speak for myself, but I normally use the TR. prefix, just so you can look at the qualification at a glance and understand what it means. It reminds me of C and Java programmers who omit braces when they aren't necessary. Sure, it's legal, but is it more readable? Too often we forget that code may be written once, but read hundreds of times (e.g., by beleaguered maintenance programmers at 3:00 AM). I'd much rather argue over whether you should ever let the admin tool pick your field IDs and whether workflow names should be meaningful rather than over syntactic sugar. --Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
At best it overcomplicates your qualification: 'TR.Field' != 'DB.Field' AND 'TR.Field' != $NULL$ vs. 'Field' != 'DB.Field' At worst it will lead to incorrect results. The 'TR.Field' notation could have a value even if the field hasn't changed (via a push field). And while you can build a qualification to take care of this, it gets really hairy quickly, and isn't necessary. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach John Atherly [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 11:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** Ok I'll take the bite. Why never? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Thad K Esser [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Frank Caruso [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 06:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions I always though questions pertaining to the three phases that filters were processed in was a good question to ask. Even if the interviewee did not know the answer - exactly - it would get them talking about push, set,notifications and messaging. On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL PROTECTED] wrote: Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! __Platinum Sponsor:
Re: Interview questions
How is using 'TR.lesson_status' better than just 'lesson_status'? Thad Esser Remedy Developer Work: 503-220-6192 Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away. - Antoine de Saint-Exupéry Pargeter, Christie [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:23 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions Here is a piece of workflow that I have in my system today that uses TR and it should. ( 'RecordUploadStatus' = Uploaded) AND ( 'Emp_EntryID' != $NULL$ ) AND ( 'ClassNameID' != $NULL$ ) AND ( 'TR.lesson_status' = Completed ) AND ( 'DB.lesson_status' != Completed ) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions I think questions about: 1) Field Ids 2) Workflow naming 3) How do you document what you have done (and this is a biggy, the WHY stuff was done is usually left out) The responses to those 3 open ended questions tell you alot. I had one senior person tell me recently that he didn't think there was any reason to choose your own field ids for a custom module (on a system with the ITSM6 suite). Didn't get a chance to show him how much workflow I had been able to borrow from ITSM6 for the custom module by using the same field ids for the standard fields and then just copying the workflow with new naming (so changes for the ITSM module, or BMC patches would not affect the workflow that I borrowed). ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: February 21, 2008 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Well, I can only speak for myself, but I normally use the TR. prefix, just so you can look at the qualification at a glance and understand what it means. It reminds me of C and Java programmers who omit braces when they aren't necessary. Sure, it's legal, but is it more readable? Too often we forget that code may be written once, but read hundreds of times (e.g., by beleaguered maintenance programmers at 3:00 AM). I'd much rather argue over whether you should ever let the admin tool pick your field IDs and whether workflow names should be meaningful rather than over syntactic sugar. --Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
For what it's worth My favorite interview question What do you do in your free time?. I then look for them to be passionate about SOMETHING else in their life. I like people who are well rounded and have other interests. I don't even care if I find their particular pass time to be extremely dangerous/stupid/boring/etc - it's none of my business. What I do NOT want to hear is an answer that gives me the impression the person does not get out and live life. The only other immediate red flag for me (other than the obvious racist/sexist/etc) is someone who has a negative attitude. That stuff is like cancer and can not be allowed around a professional setting. We've all had days that go so poorly where we'd rather be back in bed by 9am - that's not unique. What is unique is how you deal with it. One of my employees told me I was mean when I interviewed her because I didn't ask her any of the questions she had prepared for :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, February 21, 2008 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** At best it overcomplicates your qualification: 'TR.Field' != 'DB.Field' AND 'TR.Field' != $NULL$ vs. 'Field' != 'DB.Field' At worst it will lead to incorrect results. The 'TR.Field' notation could have a value even if the field hasn't changed (via a push field). And while you can build a qualification to take care of this, it gets really hairy quickly, and isn't necessary. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach John Atherly [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 11:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** Ok I'll take the bite. Why never? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Thad K Esser [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** How about: What qualification would you use to detect if the value of a field has changed? Or: When is it appropriate to use a TR value in a qualification? (Hint: NEVER) :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Frank Caruso [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/19/2008 06:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions I always though questions pertaining to the three phases that filters were processed in was a good question to ask. Even if the interviewee did not know the answer - exactly - it would get them talking about push, set,notifications and messaging. On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL PROTECTED] wrote: Best interview question: What animal is on the cover of the O'Reilly X-Window System books? Only someone who has actually looked will know that this series has solid color covers and no animals. What you're really looking for is some indication that the interviewee is familiar with O'Reilly, and maybe (with luck) has one or two of them in a storage locker somewhere, and has been around computing long enough to understand X. If they've mastered that, they understand operating systems, and you can infer much from the conversation about which O'Reilly and Nutshell books are on their shelf. You can then have some fun talking about the animals and pets before resuming the interview :-) Doug .. Original Message ... On Tue, 19 Feb 2008 13:12:48 -0500 Kemes, Lisa [EMAIL PROTECTED] wrote: ** whew! I thought I was the only one! Lisa --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, February 19, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering Development Team Marc Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy
Re: A way to mimic a users account
Mary, I am running ARS 6.3 patch 21. ARS 7.0.01 may have different rules. I have created a user ID (in my case RON FARISS TEST). When I want to see what a given user sees, I go to their User ID and copy all of their Access Rights to my test ID. Then I can login as myself, albeit test, and see what they can see. This may not be what you are looking for, but Ron Fariss AIG Global Services Service Desk Automation 713-831-2365 (Office) 281-782-0979 (Mobile) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Thursday, February 21, 2008 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: A way to mimic a users account ** One trick that I have always like if you are using Cross Reference Blank Passwords is to enter a password in the User record (as long as it is null). If there is a password in the User record, ARS stops the authentication there and doesn't look for AREA credentials. Then just remove the password and the AREA credentials are used again. You can also export the User record, change the password and then import the record again when you are finished. Jason On Thu, Feb 21, 2008 at 8:48 AM, Mary Dollus [EMAIL PROTECTED] wrote: Hi Everyone, I thought I heard that there is a way to mimic a user's account so you can log in as them, but not really using their login and password. Is that possible? I want to test a user's account as it is... I could add one and set it up like hers... but all of those work... so I want to see what she's seeing exactly. Thanks!!! Mary Dollus ARS 7.0.01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
Because an API we have can write to this record multiple times...but we only want the workflow to go off the first time lesson_status is changed. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, February 21, 2008 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** How is using 'TR.lesson_status' better than just 'lesson_status'? Thad Esser Remedy Developer Work: 503-220-6192 Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away. - Antoine de Saint-Exupéry Pargeter, Christie [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:23 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions Here is a piece of workflow that I have in my system today that uses TR and it should. ( 'RecordUploadStatus' = Uploaded) AND ( 'Emp_EntryID' != $NULL$ ) AND ( 'ClassNameID' != $NULL$ ) AND ( 'TR.lesson_status' = Completed ) AND ( 'DB.lesson_status' != Completed ) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions I think questions about: 1) Field Ids 2) Workflow naming 3) How do you document what you have done (and this is a biggy, the WHY stuff was done is usually left out) The responses to those 3 open ended questions tell you alot. I had one senior person tell me recently that he didn't think there was any reason to choose your own field ids for a custom module (on a system with the ITSM6 suite). Didn't get a chance to show him how much workflow I had been able to borrow from ITSM6 for the custom module by using the same field ids for the standard fields and then just copying the workflow with new naming (so changes for the ITSM module, or BMC patches would not affect the workflow that I borrowed). ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: February 21, 2008 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Well, I can only speak for myself, but I normally use the TR. prefix, just so you can look at the qualification at a glance and understand what it means. It reminds me of C and Java programmers who omit braces when they aren't necessary. Sure, it's legal, but is it more readable? Too often we forget that code may be written once, but read hundreds of times (e.g., by beleaguered maintenance programmers at 3:00 AM). I'd much rather argue over whether you should ever let the admin tool pick your field IDs and whether workflow names should be meaningful rather than over syntactic sugar. --Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Patch 001 upgrade issue
Hi Russ, Thanks for the suggestion but in our case it isn't the issue. We do not have any duplicate user names. (ran the command just to be absolutely sure) Per BMC support this issue occurred because we had added fields to the user form. I'll post again when we have decided what path we will take to resolve the issue. Thanks Again, Starr Perkins VeriSign, Inc. [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Russ Grant Sent: Friday, February 15, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Patch 001 upgrade issue Starr, I believe the reason you are getting the unique index error is that you have duplicate user names in the user name form - which will prevent the new user form from being imported (since Remedy added a unique index to the user form on the Login Name field). You can run the query below in a query analyzer to identify the duplicates. In my case the upgraded errored out and rolled back to ARS 6.3, I was able to clean up the duplicates using the RUT, start the upgrade over and went forward with a clean install. HTH Russ select username, count(username) from user_cache group by username having count(username)1 Date: Thu, 14 Feb 2008 12:59:21 -0500 From: [EMAIL PROTECTED] Subject: 7.1 Patch 001 upgrade issue To: arslist@ARSLIST.ORG ** Hello list, I attempted to upgrade my server version 7.1.00 Build 001RTDB280865278520200710272157 to 7.1.00 Patch 001 200711161033. Everything looked great - no issues during install. But much to my surprise I now have no user or group form. The install did not error. If I try to import either form from a back up I get a unique index. A look at the DB shows that the tables still exist and have the expected data in them. I would really like to avoid rebuilding this server from scratch again. Any suggestions? Has anyone else run into any issue with this upgrade? I have opened a case with BMC but fear they will just recommend that I rebuild since this same thing happened between my 7.1 to Server Version 7.1.00 Build 001 RTDB280865278520200710272157 upgrade and in the end we started over. Server Details: Server Version: 7.1.00 Patch 001 200711161033 Hardware: i686 OS: Linux 2.6.9-55.ELsmp Database: Oracle - installed on a remote server DB Version: 10.2.0.2.0 - 64bi TIA, Starr Perkins VeriSign, Inc. [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SET-RO-COLOR like option in 7.1 for disabled, required, optional fields..
I know that SET-RO-COLOR was supposed for a few versions now... But there wasn't a similar option for changing the color for other type of fields like data fields like disabled fields, required fields or optional fields... Has that changed in 7.1 by any chance? I didn't find anything in the docs so far.. Joe Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interview questions
So whats wrong with AND ( 'lesson_status' = Completed ) AND ( 'DB.lesson_status' != Completed ) When do you expect that to fire when you dont want it to?? David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, February 21, 2008 10:09 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Because an API we have can write to this record multiple times...but we only want the workflow to go off the first time lesson_status is changed. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, February 21, 2008 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** How is using 'TR.lesson_status' better than just 'lesson_status'? Thad Esser Remedy Developer Work: 503-220-6192 Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away. - Antoine de Saint-Exupéry Pargeter, Christie [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 01:23 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions Here is a piece of workflow that I have in my system today that uses TR and it should. ( 'RecordUploadStatus' = Uploaded) AND ( 'Emp_EntryID' != $NULL$ ) AND ( 'ClassNameID' != $NULL$ ) AND ( 'TR.lesson_status' = Completed ) AND ( 'DB.lesson_status' != Completed ) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions I think questions about: 1) Field Ids 2) Workflow naming 3) How do you document what you have done (and this is a biggy, the WHY stuff was done is usually left out) The responses to those 3 open ended questions tell you alot. I had one senior person tell me recently that he didn't think there was any reason to choose your own field ids for a custom module (on a system with the ITSM6 suite). Didn't get a chance to show him how much workflow I had been able to borrow from ITSM6 for the custom module by using the same field ids for the standard fields and then just copying the workflow with new naming (so changes for the ITSM module, or BMC patches would not affect the workflow that I borrowed). ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: February 21, 2008 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Well, I can only speak for myself, but I normally use the TR. prefix, just so you can look at the qualification at a glance and understand what it means. It reminds me of C and Java programmers who omit braces when they aren't necessary. Sure, it's legal, but is it more readable? Too often we forget that code may be written once, but read hundreds of times (e.g., by beleaguered maintenance programmers at 3:00 AM). I'd much rather argue over whether you should ever let the admin tool pick your field IDs and whether workflow names should be meaningful rather than over syntactic sugar. --Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where
Re: Interview questions
A long time ago, while doing a Remedy class we had a discussion on using TR and DB values and I remember that the Instructor wrote out a matrix and proved that it was better to use the DB.fieldname value and the fieldname rather than the TR.fieldname so for example DB.Status != Closed and Status = Closed rather than DB.Status != Closed and TR.Status = Closed does anyone remember/know why this should be so?? Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. - Original Message From: LJ Longwing [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 21, 2008 1:30:52 PM Subject: Re: Interview questions The problem is that some people wouldn't have the proper matching 'DB. statement after it...which makes this statement work wellbut if you remove that last statement you then have the situation where TR = Completed, but it was already completed...and you didn't want to do thatthat's the major gripe I have seen about TR...that it doesn't indicate a change in value, only indicates that it's changing to something -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, February 21, 2008 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Here is a piece of workflow that I have in my system today that uses TR and it should. ( 'RecordUploadStatus' = Uploaded) AND ( 'Emp_EntryID' != $NULL$ ) AND ( 'ClassNameID' != $NULL$ ) AND ( 'TR.lesson_status' = Completed ) AND ( 'DB.lesson_status' != Completed ) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Thursday, February 21, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions I think questions about: 1) Field Ids 2) Workflow naming 3) How do you document what you have done (and this is a biggy, the WHY stuff was done is usually left out) The responses to those 3 open ended questions tell you alot. I had one senior person tell me recently that he didn't think there was any reason to choose your own field ids for a custom module (on a system with the ITSM6 suite). Didn't get a chance to show him how much workflow I had been able to borrow from ITSM6 for the custom module by using the same field ids for the standard fields and then just copying the workflow with new naming (so changes for the ITSM module, or BMC patches would not affect the workflow that I borrowed). ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: February 21, 2008 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions Well, I can only speak for myself, but I normally use the TR. prefix, just so you can look at the qualification at a glance and understand what it means. It reminds me of C and Java programmers who omit braces when they aren't necessary. Sure, it's legal, but is it more readable? Too often we forget that code may be written once, but read hundreds of times (e.g., by beleaguered maintenance programmers at 3:00 AM). I'd much rather argue over whether you should ever let the admin tool pick your field IDs and whether workflow names should be meaningful rather than over syntactic sugar. --Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: A way to mimic a users account
Mary, We use an external authentication method (with blank passwords in ARS) with our ARS and I use the following approach. The only down side is that you kick the user out while you are testing because your are literally hijacking their account. The up side is that it really _is_ their account. (So you get the same preference record, the same 'Login Name' ect... The only thing that are really still different are local client host [for User Tool specific issues] and network paths.) http://www.remedy.com/customers/dht/archive/11-04-2002.htm Ref the 'Authentication Login Name' field. Basically you would set 'Authentication Login Name' to the username that you know the password for in your external authentication source on the Users record that you want to test. Then you login to the ARS client with their 'Login Name' and your password. When done you clear the field and then they can login with their password again. The same thing can be done if your using external authentication method (with blank passwords) if you set an ARS level password then login with that value and later clear it. However, that may cause issues if your doing any kind of Password Management with rules like Must change every 60 days, or must track how long since the user changed their password etc... If your not using an external authentication method, then export the record to ARX format. Change the password. Do your testing. and import the ARX record so that it OVERWRITES the DB record. That should restore the record to the starting condition. (or you can even just force a user must change password type condition. (If your custom processes supports that.) ( Basically what Jason Miller said... just with a slight difference in approach. :) ) BTW (and a bit off topic): Using the above approach (assuming you are using an external authentication method and 'Authentication Login Name' ) you can lock an account by setting this fields value with some username/account that does not exist. Then later when the account should be unlocked you clear the field. ( A custom AREA plugin,a User.log monitoring process, or even a trusted ARS user could lock the account and stash a record that will clear the value after time=x and let an escalation unlock the account by removing the 'Authentication Login Name' value.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Feb 21, 2008 at 11:48 AM, Mary Dollus [EMAIL PROTECTED] wrote: Hi Everyone, I thought I heard that there is a way to mimic a user's account so you can log in as them, but not really using their login and password. Is that possible? I want to test a user's account as it is... I could add one and set it up like hers... but all of those work... so I want to see what she's seeing exactly. Thanks!!! Mary Dollus ARS 7.0.01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Check within workflow for users licence type / state
Stephen,
That only tells you what they should have. Which is 100% fine for
Read, Read Restricted, and Fixed. However, Float is a very different
problem. All Floating tokens may already be in use, and the user may
in fact only have a Read at the time.
To my knowledge there is no easy way to know this with ARS workflow.
It can be done at the API level, but it is not trivial to get at that
environment in ARS 7.0.1. But I do see three options:
A) You should be able to do this via a DVF (data visualization field)
but it will require a Mid-Tier and some Java API coding to get the job
done.
B) You can write a command line tool and run it from your ARS server.
The tool will need to have an ARS Administrator login, have it connect
to the ARS server and it should be able to use the same kind of API
calls that you would put in the DFV to get the same information about
any user. Assuming you pass in the 'Login Name' of interest as a
command line parameter then this solution should work too.
C) If you have your User log file running (and everyone should, all
the time, IMHO) then you can grep/awk/parse your way through that file
and figure out what license the user currently has. Just string
parsing, but it is not trivial to do either. And there is a risk that
the file growth my be fast enough that the line you need could be
overwritten before you go parse for it too.
HTH
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Thu, Feb 21, 2008 at 11:28 AM, Heider, Stephen [EMAIL PROTECTED] wrote:
Albert,
If I understand your question, couldn't you do a regular Set Fields from
the User form with a Set Field If set to:
'Login Name' = $USER$ AND ('License Type' = Fixed OR 'License Type' =
Floating)
Set the value of the Login Name field from the User form to a zTmp field
on your form. The next filter or active link would check to see if the
zTmp field was $NULL $ or not. If not, then the user has a license to
write.
Stephen
Remedy Skilled Professional
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Albert Bihler
Sent: Thursday, February 21, 2008 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Check within workflow for users licence type / state
Hi list,
is there a way to check using workflow whether the user that
is running the workflow has currently a read, read (floting) or
write (floating) license?
Whenever a user leaves our main form we write some field
values to a user preferences form (on window close). This
works fine as long as the user has got a proper license. However
if the user only has a read token it fails with ARERR [8932]
You do not have write license
Possible solutions that are coming to my mind are:
- Do a direct sql instead of a push-field action. This is not nice
because we are talking of about 50 fields and I think this could
violate the license agreement.
- Push values to a new form and create always a new record there
Then let an escalation push the values to the users properties
form. Not nice because a lot of workflow and there is a time delay
because of the escalation.
- check for the users license and only save the fields when he has
a write token. Not nice either.
Any suggestions?
ARS 7.0.1
Solaris 10
Oracle 10gR2
Kind regards,
Albert
___
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Re: Interview questions
Well, the best method I ever saw for finding out what people are really like went something like this: HOLDEN You're in a desert, walking along in the sand when all of a sudden you look down and see a... LEON What one? HOLDEN What? LEON What desert? HOLDEN Doesn't make any difference what desert -- it's completely hypothetical. LEON But how come I'd be there? HOLDEN Maybe you're fed up, maybe you want to be by yourself -- who knows. So you look down and see a tortoise. It's crawling towards you... LEON A tortoise. What's that? HOLDEN Know what a turtle is? LEON Of course. HOLDEN Same thing. LEON I never seen a turtle. LEON But I understand what you mean. HOLDEN You reach down and flip the tortoise over on its back, Leon. LEON You make these questions, Mr. Holden, or they write 'em down for you? HOLDEN The tortoise lays on its back, its belly baking in the hot sun, beating its legs trying to turn itself over. But it can't. Not without your help. But you're not helping. LEON Whatcha mean, I'm not helping? HOLDEN I mean you're not helping! Why is that, Leon? ... So, you make these questions Mr. Rentfrow, or they write 'em down for you? --Tim - Original Message From: William Rentfrow [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 21, 2008 4:45:12 PM Subject: Re: [ARSLIST] Interview questions ** For what it's worth My favorite interview question What do you do in your free time?. I then look for them to be passionate about SOMETHING else in their life. I like people who are well rounded and have other interests. I don't even care if I find their particular pass time to be extremely dangerous/stupid/boring/etc - it's none of my business. What I do NOT want to hear is an answer that gives me the impression the person does not get out and live life. The only other immediate red flag for me (other than the obvious racist/sexist/etc) is someone who has a negative attitude. That stuff is like cancer and can not be allowed around a professional setting. We've all had days that go so poorly where we'd rather be back in bed by 9am - that's not unique. What is unique is how you deal with it. One of my employees told me I was mean when I interviewed her because I didn't ask her any of the questions she had prepared for :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, February 21, 2008 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: Interview questions ** At best it overcomplicates your qualification: 'TR.Field' != 'DB.Field' AND 'TR.Field' != $NULL$ vs. 'Field' != 'DB.Field' At worst it will lead to incorrect results. The 'TR.Field' notation could have a value even if the field hasn't changed (via a push field). And while you can build a qualification to take care of this, it gets really hairy quickly, and isn't necessary. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach John Atherly [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/21/2008 11:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** Ok I'll take the bite. Why never? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Thad K Esser [EMAIL PROTECTED] Sent by: Action Request System
