Re: Increment a character "number"

Mark, I would take a page from BMC's book and mimic their number generator workflow. Create a dummy form where the prefix is ABC. Create dummy tickets in this form and return the ticket # generated. Look at HPD:CFG Ticket Num Generator and associated workflows. Alternatively, you can

Re: Report on Support Group Members

Todd, I have Remedy Analytics so the way I did it was to create a universe object by linking the following views: CTM:Support Group to ctm:supportgroupassocPeoplelook by the support group id ctm:supportgroupassocPeoplelook to ctm:people remedy by login_id Even if you don't have Analytics, you

Re: 7.6 Change - can't set as Emergency after create

Try cancelling the change, go back into draft mode, make the required changes and then push it back into whatever status you need it in. I would test this in dev, but I'm fairly sure this should work. From: "Brittain, Mark" To: arslist@ARSLIST.ORG, Date:

Re: Error message while building SLAs. "The statement has been terminated.String or binary data would be truncated. (SQL Server 8152)"

Chetan, The issue seems to be due to too much being pushed into too small a field. If you really need all those assignee groups, then edit the SYS:ViewSelectionCompanyRoleMapping and modify the database field so the input value of 255 is increased a bit more to support what's being pushed

Re: AREA failures

was searching on didn't match. I found that I could get it to match using samAccountName. Once I switched it to samAccountName=$\USER$ in my LDAP it started working for me. Hope you find this useful. Regards, Ben Cantatore From: "Fawver, Dustin" <faw...@mail.etsu.edu> To: ars

Re: Request for advice / suggestions regarding migration and training

customizations/data is ported over correctly. I just want you to be aware of the complexity of what you are attempting. Regards, Ben Cantatore From: "Fawver, Dustin" <faw...@mail.etsu.edu> To: arslist@ARSLIST.ORG, Date: 07/21/2016 02:02 PM Subject:Request for advi

Re: Proper Case

Satya, If this is a one off, then use something like Excel and use the PROPER function. If you are getting a feed, the spoon tool have handy functions that should allow what you're looking for. If you absolutely must do it within Remedy, its doable, but more work to get that done. You

Re: Remedy access from external internet sites?

Isabel, I highly recommend considering Kinetic Data. We use that as our internal self service portal. We require users to authenticate, but that is our requirement, the product allows the users to access without authentication or even to do a mix of public/restricted. From: "Irving,

Group Management \ Oncall Schedule

List, I'm fishing for some ideas and/or guidance if someone has built something like this already. I was toying with the idea of building Group Management \Oncall Schedule function within Remedy. I was thinking useful features would be to: Request user to be added to group - auto creates a

Re: Why are so many on 7.6.4?

I know some of the times I held back due to resource requirements of the new version. I'm currently on 8.1 and waiting on approval for new servers before I move on upgrading as it seems that version 9 will require additional servers to properly support it (for Smart It if nothing else).

Re: Stop Notifications By Support Group

Do you want to kill those notifications (owner assignment/resolution) for all groups or only that specific group? If it's for all groups, you can disable by going to the sys:notification form. Otherwise, you may have to edit some code. Ben Cantatore Remedy Product Manager Bed Bath Beyond

Re: Requirements Doc

. In this example, your junior develop would have to create a form, menu, active links and buttons. I think I recall you have a custom environment so add dialog box and maybe tack on the actual email function if you want to ramp up the difficulty level. Ben Cantatore Remedy Product Manager

Re: MyIT Services to Atrium CMDB Services

where the product is weak/strong. Potentially you'll notice something that I may overlook or have a different perspective on it. When I get around to installing and checking out Smart IT, I'll be happy to provide my evaluation for anyone who may be interested with my findings. Ben Cantatore

Re: Tying Approvals to CIs

as you would for any SLAs. Hope that helps. Ben Cantatore Remedy Product Manager Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG, Date: 01/14/2015 12:44 PM Subject

Re: Tying Approvals to CIs

Rick... disregard, I misread what you were asking for. Ben Cantatore Remedy Product Manager Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG, Date: 01/14/2015 12:44 PM

Re: ITSM 7 Defs Running on ARS 7.6

I implemented 7.0 back at Avon and that was a really buggy release. I sincerely hope it is at the latest patch version. Ben Cantatore Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: Scott Hallenger vadr...@yahoo.com

AUTO: Ben Cantatore is out of the office (returning 09/16/2014)

I am out of the office until 09/16/2014. I'm out of the office and will be returning 9/16/14. If you have an issue which can't wait 1day please contact me on my cell (914) 263-6802, otherwise, please either create a Remedy ticket or provide a detail email. Note: This is an automated response

AUTO: Ben Cantatore is out of the office (returning 06/30/2014)

I am out of the office until 06/30/2014. I'm out of the office and will be returning 6/30/14. Note: This is an automated response to your message Setting up sequential approvals within ITSM sent on 06/24/2014 4:30:30. This is the only notification you will receive while this person is away.

Re: Installing Additional Language Pack for ARS 7.6.04

not benefit much from the languages installed. Ben Cantatore Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: Rajiv Nakkana leeprincera...@gmail.com To: arslist@ARSLIST.ORG, Date: 06/04/2014 10:56 PM Subject:Installing

Re: Self-Terminating/disabling Escalation

Sapna, Have a flag field as part of the escalation set the flag to true. Make the run if qualification for the escalation run on flag equal false. That should ensure it only runs once. Otherwise, I'd just create an escalation, run it and then remove it manually. Ben Cantatore Remedy

Re: Remedy Support Team Hierarchy

functioning at its best. Regards, Ben Cantatore Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: Kathy Morris kathymorris...@aol.com To: arslist@ARSLIST.ORG, Date: 04/22/2014 02:20 PM Subject:Remedy Support Team Hierarchy

Re: Malloc failed on server

The error means Memory Allocation. I had this same exact issue with version 7.0 patch 4. The problem (for me at that time) was a memory leak. The issue was fixed when I opened a ticket with BMC and went to patch 5 that they provided me. That was me, for you the issue seems to be with a

Re: FW: Question about what it takes to configure and maintain ITSM(real world)

Michael, As the other 2 posters suggested, it varies depending on your environment and size. I'll share my experience in case you find it helpful. At my last job, our IT department was 450 in size and support Healthcare institutions (mainly hospitals). The company was constantly engaged in

Re: Implementing FEMA incident procedure in Remedy ITSM

designed. Ben Cantatore Remedy Architect Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: Mueller, Doug doug_muel...@bmc.com To: arslist@ARSLIST.ORG, Date: 02/18/2014 03:42 PM Subject:Re: Implementing FEMA incident

Re: Friday Special, The First Post to the ARSList

or you been to RUGs Hard to believe it's been over 15 years. Good times. Ben Cantatore Remedy Architect Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: Reiser, John J john.j.rei...@lmco.com To: arslist@ARSLIST.ORG, Date: 02/17

Re: Remedy service health check.

Checking the ARError.log, ARMonitor.log for recent errors could help you be proactive in catching issues before it develops into a full blown problem. Ben Cantatore Remedy Architect Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From

Re: Target Attack and BMC Software ITSM?

Yesterday, I had to hunt down all the system/admin accounts and assure my boss they're all changed. This is the list:: appadmin, Demo, KD_WEBUSER, aradmin, Orchestration, EscalationUser, admin Ben Cantatore Remedy Architect Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office

Re: Error in email logs...resulting in email loss

Sucharita, I haven't worked with Remedy for the last two years, so I'm going to tentatively offer this advise. Your log shows: SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM

Re: Find a field by ID

the field name that you've identified from step 6 Hope that helps. Ben Cantatore Remedy Administrator Avon (914) 935-2946 SUBSCRIBE arslist Melissa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/07/2008 10:04 AM Please respond to arslist

Re: Find a field by ID

Mary, good suggestion. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Mary Dollus [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/07/2008 10:32 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Find

Re: OT - Possible Friday Humor from BMC's Knowledgebase

will appear. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Robert Page [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/27/2008 10:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT - Possible Friday Humor

Re: OT - Possible Friday Humor from BMC's Knowledgebase

then :). Ben Cantatore Remedy Administrator Avon (914) 935-2946 Roger Walls [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/27/2008 01:15 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT - Possible Friday Humor

Parsing HTML Inbound Emails

/blockquotebr/DIV/DIV/FONT Anyone have any suggestions of how to best parse out just the text? TIA Ben Cantatore Remedy Administrator Avon (914) 935-2946 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: Parsing HTML Inbound Emails

Neel, I was trying to figure this out using Remedy, but I think that your suggestion is really the best way to go with this. Thanks for the advice. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Neel Guatam [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList

Re: Parsing HTML Inbound Emails

the contains of the worklog that would be broken by such a change. So good idea, but I don't think its going to work in this instance. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Julie Rockwood [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist

Re: On Call System

schedule for let's say a month, then all you need to do is a tablewalk check for days missing between the beginning and end of the month. Assuming this was a 24/7 shop. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion

Re: Hey People

administrative rights. Next check that existing fields weren't modified. Failing that enable logging for both active links and filters. Search the log for the error message to see what workflow is giving the error message. Check its runif qualification to see what's causing it to run. Ben Cantatore

Re: Parenthesis

' = ACTIVE) AND ('tmp_SurveyDate' = $NULL$) AND ( 'Q1' != $NULL$ ) AND ( 'Response 1' = $NULL$ )) OR (( 'Status' = ACTIVE) AND ('tmp_SurveyDate' = $NULL$) AND ( 'Q2' != $NULL$ ) AND ( 'Response 2' = $NULL$ )) Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kemes, Lisa [EMAIL PROTECTED

Re: Impact of changing the Urgency, Impact and Priority Fields

really wants this. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Rick Cook [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/25/2008 12:19 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Impact of changing

Re: Automated email with many permutations

and when the customer follows the link, asked the questions in the manner you need. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Hall Chad - chahal [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/14/2008 03:59 PM Please respond

Re: NEED ADVICE - Setting up Remedy for incoming mail

there. Ben Cantatore Remedy Administrator Avon (914) 935-2946 [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/09/2008 11:33 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: NEED ADVICE - Setting up Remedy for incoming

Re: OT: Rant - SLA - Change / Task

I've been spared the request to do any such SLAs but I'm curious to how well its working and how long you've had it in production. Ben Cantatore Remedy Administrator Avon (914) 935-2946 T. Dee [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01

Re: OT: User Tool - Server List Disappears

was on as a different user. Ben Cantatore Remedy Administrator Avon (914) 935-2946 T. Dee [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/18/2007 01:49 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject OT: User Tool - Server List

Re: Crystal Crosstab not running correctly in Remedy.

that Remedy usually ignores Crystal's selection criteria and only likes to use the qualification in the active link. If you set that, you'll find the report should return the correct results. Ben Cantatore Remedy Administrator Avon (914) 935-2946 David Yearsley [EMAIL PROTECTED] Sent

Re: Issues with using Incident Interface Create form to push record to HPD?

with no patch has lots of issues Ben Cantatore Remedy Administrator Avon (914) 935-2946 Mary Dollus [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/17/2007 02:43 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re

Re: Issues with using Incident Interface Create form to push record to HPD?

LOL, You're probably right about the table ID, I was thinking that number was static, but now that I think about it, makes more sense that its generated on the fly. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Mary Dollus [EMAIL PROTECTED] Sent by: Action Request System discussion

Re: How can I display User parameters on Crystal Report

} , ', ' ) and then display that formula in a text box (with the can grow option checked) If I misunderstood what you're trying to do or if you need clarification on the above let me know. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Wilson, Bruce B [EMAIL PROTECTED] Sent by: Action Request System

Re: How can I display User parameters on Crystal Report

to the report, however, I think you could store that information in another form in a character field. Then in a subreport display the information from that character field. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Dwayne Martin [EMAIL PROTECTED] Sent by: Action Request System

Re: Reporting in 7.x

freedom with how you develop the reports. Additionally, its on the users to run/schedule them. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Amy Jennings [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/07/2007 12:05 PM Please respond

Re: OT: Rant - SLA - Change / Task

or possibly to the parent change that will ultimately get pushed back to the slm forms. That's quite a bit of work. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Lammey, Peter A. [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/07/2007

Re: Reporting in 7.x

. If you did install the Oracle client, contact me off list and I'll help you troubleshoot that if you'd like. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Amy Jennings [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/07/2007 01:32 PM

Re: Attachment form

If I understand your question properly, I believe you can copy what BMC does for the inbound attachments on emails. Look at the follow forms and their associated workflow: AR System Email Message, AR System Email Association, AR System Email Attachments, AR System Email Attachment Join Ben

Re: Creating a Crystal Report to display Work Info in ARS and ITSM 7

on HPD:Worklog. Ben Cantatore Remedy Administrator Avon (914) 935-2946 David Levenseller [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/29/2007 04:16 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Creating a Crystal

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

using version 6.x IE. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Schryver, Curt [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/19/2007 01:19 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Caught Exception

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

I forgot to include my Remedy environment, Linux SUSE 9 OS running AR Server 7.0.1 patch 3 (midtier same patch). Ben Cantatore Remedy Administrator Avon (914) 935-2946 Schryver, Curt [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/19/2007 01

Re: Duplicate Emails Being sent

SW00272549 Email notifications are being sent out twice randomly. Fixed in patch 5 for version 7.0.1 Ben Cantatore Remedy Administrator Avon (914) 935-2946 Dwayne Martin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/14/2007 12:49 PM Please

Re: Duplicate Emails Being sent

I'm not on that version, but I would think that it should be fixed. I'd flip on a some logs and double check there's not some errant workflow that's somehow doing this. If your search turns up empty, I'd recommend talking with support. Ben Cantatore Remedy Administrator Avon (914) 935-2946

Re: Copy ARS Server with ITSM 7 thru database copy?

Its pretty straight forward, just need to make sure you fix your email configuration to point at your dev mailbox, and fix your people, user data. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Rabi Tripathi [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList

Re: Copy ARS Server with ITSM 7 thru database copy?

Maybe I misread the first post, if you're just copying the db, it should be fine, but if you copied the app, then Matt is correct and you will have all sorts of issues. Best way is to install the application and then move the DB. Ben Cantatore Remedy Administrator Avon (914) 935-2946

Re: Question..

ARServer, but midtier is required for it to function. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Suwanski, Ron [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/01/2007 10:50 AM Please respond to arslist@ARSLIST.ORG To arslist

Re: signal/exception(ARNOTE 20)

) RPC Queue: 390600 Client: User x from Unidentified Client (protocol 12) at IP address x Form: Logging On: API Escalation Filter SQL User That would be more meaningful and might help you get the answer that you need. Ben Cantatore Remedy Administrator Avon (914) 935-2946

API Submitting Tickets

create an entry into HPD:CFG Ticket Num Generator, then retrieve $LASTID$ and then submit? Ben Cantatore Remedy Administrator Avon (914) 935-2946 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where

Re: API Submitting Tickets - Resolved

Peter, Thank you for your solution. Sounds like it'll do the trick, I'll give it a try. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Lammey, Peter A. [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/17/2007 03:25 PM Please respond

Re: ARS Implementation team - how many?

you properly. They're setting you up for failure. I recommend that you persist in requesting training so you can adequately support the system. Ultimately, you need to figure out what's in your best interest and weigh the pros and cons of staying/moving on. Luck with whatever you decide. Ben

Re: Unique ID?

, update the existing record. So the result is you can update incident xyz 15 times in a day, and only one child record is recorded. If you update that same incident the next day, a new child recorded is created. Hope that helps, Ben Cantatore Remedy Administrator Avon (914) 935-2946

Re: Incident Problem...Separate Purchases?

it. Ben Cantatore Remedy Administrator Avon (914) 935-2946 James Van Sickle [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/27/2007 10:53 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Incident Problem

Re: How do you read the ARSList

that as there's lots of good information, but its unmanagable otherwise. Besides I usually can use either google / nabble to find what I need. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Susan Palmer [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist

Re: Product and Operational Catalog

I did, and off the top of my head it impacts: requests any auto ticket submits had to modify accelerator views and workflow So doable, but requires some work. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Don Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list

Re: Reporting using BI Cognos

Since you're not reporting within Remedy, I see absolutely no reason why you shouldn't use an Oracle driver to report on the data. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Terrence D Paskiewicz [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist

Re: Reporting using BI Cognos

and show them and see how they respond. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Terrence D Paskiewicz [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/19/2007 12:25 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG

Re: Malloc Erros after Applying 7.0.1 Patch 4 anyone?

on? Are you heavily customized? Also when you server crashes, does it recover on its own? Ben Cantatore Remedy Administrator Avon (914) 935-2946 Emad Zaky [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/14/2007 12:03 PM Please respond

Re: Crystal Report building tips

to be very limiting, I use an Oracle driver and report from that. Hope that helps, Ben Cantatore Remedy Administrator Avon (914) 935-2946 Durrant, Michael M. - ITSD [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/14/2007 12:34 PM Please respond

Re: Malloc Erros after Applying 7.0.1 Patch 4 anyone?

I don't mind the server patches so much, but the ITSM ones are painful if you have customizations. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Emad Zaky [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/14/2007 01:25 PM Please

Re: Hey gang!

If you have Crystal Report Designer, I'd bring up the report in crystal and run the report from there with the problematic user's credentials. See if the problem occurs there. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Payne, George [EMAIL PROTECTED] Sent by: Action Request

Re: Ticket Reporting - Outside Normal Business Hours (U)

criteria report on the date range you want and put a formula in section expert under supress for the section where you data is. That will hide/show the data you need selectively. If I need to clarify let me know. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Hennigan, Sandra H CTR

Re: Ticket Reporting - Outside Normal Business Hours (U)

) to time(6:00 pm) and weekend = false then results := Business else results := Off Hours; results; Ben Cantatore Remedy Administrator Avon (914) 935-2946 Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/13

Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.

I wouldn't say that we're a dying breed as much as we're being pushed to extinction by BMC. Ahh the tar pits aren't so bad once you get used to the heat. :) Ben Cantatore Remedy Administrator Avon (914) 935-2946 Pierson, Shawn [EMAIL PROTECTED] Sent by: Action Request System discussion

Re: Running mid-tier reports on Business Objects Enterprise server

installing and posting specific problems as you encounter them as the problems that afflicted my configuration may no longer exist. You're on your own with regards to licensing. My BOXI server was already in place and all I had to do was configure midtier to work with it. Ben Cantatore Remedy

Re: ITSM 7 - Asset Product CAT changes errors

trying to set. Hope that helps. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Dan Gennidakis [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/07/2007 03:01 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject

Re: HELP - EMAIL Hosed

anything odd there. Also make sure the problem isn't the mail server. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Jase Brandon [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/29/2007 06:13 PM Please respond to arslist@ARSLIST.ORG

Re: Requesting Advice

knowledgeable SA (Systems Admin) to assist you and between the SA, ARList you should be ok. Oracle you're already familiar with so no need to expand on that. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Don Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList

Re: DATE fields conversion formula for use in Crystal

to show. If you only have to worry about one timezone, then something like: DateAdd (s,{PBM_Investigation_WorkLog.WORK_LOG_SUBMIT_DATE},#12/31/1969 7:00 pm#) would work. Just adjust 7:00 pm for whatever works for you. I'm in NY so I'm minus -5 GMT. Ben Cantatore Remedy Administrator Avon

Re: DATE fields conversion formula for use in Crystal

1,186,113,600.008/3/07 It should work. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Wacholz, Jeanette (Jenni) [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/03/2007 02:48 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG

Re: DATE fields conversion formula for use in Crystal

Sure, np. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Wacholz, Jeanette (Jenni) [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/03/2007 04:43 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: DATE

Import Question

. Should these fields be updated after an update import? I don't recall from previous versions if this was the behavior or not. Currently on ARServer version 7.0.1 patch 2 Ben Cantatore Remedy Administrator Avon (914) 935-2946

Re: Import Question

Sorry newb question, but I guess I never really looked. Ok thanks for clearing that up. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Susan Palmer [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/02/2007 10:08 AM Please respond

Re: View Field HTML Email Templates

Shawn, Perhaps a third option, send the information to a Crystal report. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Shawn Stonequist [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/27/2007 09:20 AM Please respond to arslist

Re: Service hanging

to execute the sql commands and how long it took to return the results that we found the source of the problem. Turned out it was 2 bad ports on a new switch and I think a bad cable (also new). Ben Cantatore Remedy Administrator Avon (914) 935-2946 Zebel, Colby [EMAIL PROTECTED] Sent by: Action

Re: Server crashes whenever a people record is added/modified

forward this information to support. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Neel Guatam [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/20/2007 11:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject

Re: Server crashes whenever a people record is added/modified

8/2. I'll post anything of interest then. Meanwhile, I'd run the logs so support can follow up on why 3 is a problem. They'll probably tell you to try patch 4 /5. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Neel Guatam [EMAIL PROTECTED] Sent by: Action Request System discussion

Re: Resolved time of Tickets

the user creating the report is using said fields. After that I'd check to make sure she's correctly converting the time if you're not using Remedy's ODBC driver. Hope that helps. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Katherine Hoffner [EMAIL PROTECTED] Sent by: Action

Re: Client v701P3 and Crystal Reports 11

further check the report selection criteria in the subreport and see what its referencing. I suspect if you look at the links/criteria you'll find something a tad off. Worst case, delete the link and put them back in Ben Cantatore Remedy Administrator Avon (914) 935-2946 Susan Palmer [EMAIL

Re: Client v701P3 and Crystal Reports 11

Add the field to the main and subreport, check what values are coming through. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Susan Palmer [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/17/2007 08:55 AM Please respond to arslist

Re: Documentation for older application

I upgraded from that version; we're currently on version 7 so I'll try answer/help as best as I can as. What do you need? Ben Cantatore Remedy Administrator Avon (914) 935-2946 Kathy Morris [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/16

Re: OT- Value of BMC UserWorlds

I won't be making it this year :( due to my boss saying no. Last years was exciting and I got good value from it, although by the end of it I was going to kill anyone who mentioned CMDB and federated data :). For those going, have fun and post the high points here on the list. Ben Cantatore

Re: BMC Remedy Approval Engine success stories

those establish add some more, test and then add and repeat that process until you're done. If you run into a specific problem, post and I'll try to help. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Pierson, Shawn [EMAIL PROTECTED] Sent by: Action Request System discussion list

Re: Approval Engine Issues

to approval central and we did modify it a bit, but it seems to work fine. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Pierson, Shawn [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/10/2007 10:38 AM Please respond to arslist

Re: Auto Reply email loops

On the filter that checks the incoming email, modify the runif qual to check if the from address is your ARsystem email address. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist

Re: Approval Engine Issues (Two issues are resolved)

I'd flip on a log, examine the filter doing the set fields. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Pierson, Shawn [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/10/2007 02:43 PM Please respond to arslist@ARSLIST.ORG To arslist

Re: Email Loops

Just modify your qualification to see if the from address is ARsystem's email address. If you're getting an incomming email from ARsystem its a bounceback. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Carolyn Frances [EMAIL PROTECTED] Sent by: Action Request System discussion

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