SRM Enhancements

My customer has requested 2 customizations on the Request Entry Console. 1. When you hover a popular Knowledge Article, they want the Title of the KA to Display. It currently reads "Popular Knowledge Articles" Same thing with the Popular Requests. 2. The icons next to the popular

RE: Installer is performing a secondary server install/upgrade, No forms will be imported.

In addition to what Doug said, we had a similar issue and these are all the pre req steps we had to perform to make it work in our environment because the prechecker also enforced some things. We too spent days looking through numerous XML files for the BMC_IS_SECONDARY_SERVER variable but

RE: Tools Accelerate Remedy Upgrades and move data seamlessly

Alderstone CMT, https://www.alderstone.com/products [Partner Logo-EmailSig]<http://www.partneritsm.com/> Kevin Shaffer Partner IT, Inc. (C) 316-208-5341 (O) 888-380-8899 (F) 708-887-1704 From: ARSList On Behalf Of Dinesh Kumar Sent: Monday, March 4, 2019 11:13 AM To: ARSList Subject:

RE: FTS reindex

It still says re-index in progress, is there a way to reset that flag? [Partner Logo-EmailSig]<http://www.partneritsm.com/> Kevin Shaffer Partner IT, Inc. (C) 316-208-5341 (O) 888-380-8899 (F) 708-887-1704 From: ARSList On Behalf Of La Grua, Ed via ARSList Sent: Wednesday, January 16, 201

FTS reindex

8.1.02 Is there a way to force stop a FTS re-index? We had a mistake in in our configuration and we want to re-index but we have a re-index already in progress. [Partner Logo-EmailSig]<http://www.partneritsm.com/> Kevin Shaffer Partner IT, Inc. (C) 316-208-5341 (O) 888-380-8899 (F) 7

Re: How To Make an AR Server an Admin Server

We had a similar issue where our srvgrp forms in the DB still had references to other servers. Make sure tgose tables are correct. Get Outlook for Android From: ARSList on behalf of LJ LongWing Sent: Friday, December 7, 2018 10:07:18

BIRT Version

Is version 2.5.1 of BIRT still the only supported version for BMC Remedy 18.x or is the newest version of BIRT supported? If not, does anyone know if that is in the roadmap to work with newer versions of BIRT OR even if BIRT will continue to be supported? We have built custom forms in BIRT

Inconsistent FTS Search Results

8.1.02 Oracle Solaris Just finished a full reindex When I query for a full incident number in the Global Search field from the any console, i.e.Overview Console, sometimes it find a match and other times it does not. For example, INC002000102345 returns a match and INC002000102346 does not.

Re: CMDB 18_05 Installer fails

JDHood On Fri, Oct 5, 2018 at 4:57 PM Kevin Candelaria mailto:ke...@temple.edu>> wrote: perhaps its looking for /usr/java/latest/ or try creating a symlink. From: ARSList mailto:arslist-boun...@arslist.org>> on behalf of Kevin Shaffer mailto:kshaf...@partneritsm.com>> Sent: Frid

CMDB 18_05 Installer fails

We are trying to upgrade from 8.1.02 to 18_05. We are running in a Solaris environment. ARS has upgraded and we are now trying the CMDB installer. It keeps failing with the error, "incorrect jre path", however you are never prompted to enter a jre path. We have tried modifying the path in

RE: Configure Incoming Email

with Support and they attached a zip of the AREMAIL folder to the case last night. Hopefully you find it. I will chat with the TSA and make sure you get it. DougR From: ARSList mailto:arslist-boun...@arslist.org>> On Behalf Of Kevin Shaffer Sent: Thursday, August 9, 2018 8:28 AM To: A

RE: Configure Incoming Email

and the server guys were no longer complaining about all of the servers we had Outlook installed on. Jason On Thu, Aug 9, 2018 at 7:57 AM, Kevin Shaffer mailto:kshaf...@partneritsm.com>> wrote: We are an ARS 8.1.02 Unix install base. We have a requirement to enable incoming email, however

Configure Incoming Email

We are an ARS 8.1.02 Unix install base. We have a requirement to enable incoming email, however the only protocol we can use is MAPI. Is this possible and how? I thought we could install email engine and the 32 bit outlook client on a separate windows box to meet this requirement. I thought

SRM Triggers to AutoFill Field

SRM 8.1.02 I want to use a standard SRD not an AIF. One of my questions is Enter Start Date. I would like to have the End Date on my SRD automatically set to 4 hours after the Start Date. This doesn't appear possible with configuration using triggers or am I missing something? I know I

Re: Basic SRD Question

s workaround helps. Sent from my iPhone On Aug 14, 2017, at 6:10 PM, JD Hood <hood...@gmail.com<mailto:hood...@gmail.com>> wrote: ** Add the tasks in the change *template*. Then build your SRD with the template. Thanks, -JDHood On Aug 14, 2017 6:07 PM, "Kevin Shaffer"

Basic SRD Question

SRM 8.1.02 Multi-Tenancy Yes Requirement - Create a Service Request that the entire enterprise can submit. End result is to have a CRQ with Tasks attached and the question responses dumped into the Notes field. My question is can I do this without an AIF or customization? If I create an AOT

Auto-Assignment to an Individual

I have a need to have all tickets with a certain Prod Cat and Location go to a specific individual. I have many use cases that will require a number of config records to be created. I know I can configure ITSM to auto assign to an individual based on Capacity, Load by Number and Round Robin,

Re: DMT - Did not find Remedy Application Service password Question

Kevin, Just a quick guess, check if said job was imported from somewhere and it may have references to this bozo server. Mostly this reference should be there in UDM:Permission form.(not exact name but search for permission form). Thanks, Vinod Gaidhani Ph# 346-907-1599 On 10-Jul-2017, at 4:43 PM, K

DMT - Did not find Remedy Application Service password Question

We have been using DMT for years until this week. We now get an error when trying to import an XLS "Did not find Remedy Application Service password for server Bozo in UDM:RAppPassword Form on server Bozo" The weird thing is the servername Bozo that is referenced in the error log is not a

Re: Can we schedule AR Reports & send it to third party via web service?

I believe you can change the config.properties to allow more than 2000. Get Outlook for Android From: Action Request System discussion list(ARSList) on behalf of Abhishek Anand Sent: Tuesday,

Re: Hide Change Classes

hange class from a group of boxes. I don't think you can modify that. Sent from my iPhone On Feb 14, 2017, at 1:30 PM, Kevin Shaffer <kshaf...@partneritsm.com<mailto:kshaf...@partneritsm.com>> wrote: ** Sorry, yes I am talking SmartIT. Agree that the message would not work well

Re: Hide Change Classes

at 11:56 AM, Kevin Shaffer <kshaf...@partneritsm.com<mailto:kshaf...@partneritsm.com>> wrote: ** I have a requirement to hide Change Classes that are not used, i.e. Expedited, Latent, etc. We have to ensure that the solution we provide will work in My IT. Option 1 - Pop up a w

Hide Change Classes

I have a requirement to hide Change Classes that are not used, i.e. Expedited, Latent, etc. We have to ensure that the solution we provide will work in My IT. Option 1 - Pop up a warning message if Latent is selected - Customer has said they don't like this option as they don't even want to

Server Group Clarification

There are 5 admin servers. For my question I will refer to them as the following: Admin01 - Not in Server Group Admin02 - In Server Group Admin03 - In Server Group Admin04 - In Server Group Admin05 - In Server Group Admin04 is configured as the primary for Escalations in the Operation

Re: Request for advice / suggestions regarding migration and training

Yes the AMIGO program, http://www.bmc.com/support/amigo_program_overview.html, is what you are referring to. From: Levi Lippincott Sent: Friday, July 22, 2016 7:21 AM To: arslist@ARSLIST.ORG Subject: Re: Request for advice /

Re: Cannot open SRD

Make sure you have Request Catalog Manager permissions. From: Thomas Miskiewicz Sent: Thursday, July 21, 2016 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: Cannot open SRD ** Did you try to enable logging? What does it say? On 21 Jul 2016,

Re: Triplicate Records on AR System Group Form

ght help you. Kevin Shaffer Partner IT, Inc. (C) 316-208-5341 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Siegel Sent: Tuesday, May 10, 2016 12:20 PM To: arslist@ARSLIST.ORG Subject: Triplicate Records on AR Sys

Re: CAI Events

Yes we have the Domain Name parameter...I have the following entriesDo I need to comment out the Domain Name setting? Domain-Name: IP-Name: . IP-Name: IP-Name: IP-Name: . IP-Name: IP-Name: Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887

CAI Events

incorrectly. I would expect the source server to either be OR .. The fact that the fqdn is repeated concerns me. Thanks [Partner Logo-EmailSig]<http://www.partneritsm.com/> Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 [ZA104088553]

Re: ARS 7.6.4 - Active Link Qualification

If this is on the Change form I think you want the Product Name (2) field and not Product Name in your qualification Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 -Original Message- From: Action Request System discussion list

CAC Authentication to invoke Web Services

ARS 8.1.02 My client, a Government Agency, is wondering if it is possible to use CAC Authentication to invoke a web services call. My client would like to know if there is any way to use client certificate-based authentication to authenticate via the .NET library to the Remedy web service.

Objects are slow to migrate using Migrator 8.1.02

P.S. If I use Dev Studio to import the form, it completes in seconds. I know I can use Dev Studio but I am trying to implement Migration Processes using AR Migrator as our tool. [Partner Logo-EmailSig]<http://www.partneritsm.com/> Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-38

Contract Tab Question

the Contracts tab doesn't even exist on the form AST:ApplicationService and AST:BusinessService. Was the assumption that you wouldn't manage contracts against those types of CI's OR you would manage them from another CI Type? Thanks [Partner Logo-EmailSig]<http://www.partneritsm.com/> Kevin S

Re: SRM Interface Create Question - Probably a Beginner Question

Awesome, thanks for the prompt response. [Partner Logo-EmailSig]<http://www.partneritsm.com/> Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 [ZA104088553]<https://twitter.com/partnerITSM> [ZA104088555] <http://www.linkedin.com/

SRM Interface Create Question - Probably a Beginner Question

responses to my question cannot be seen. Is this expected behavior? Hope this makes sense. Bottom line is I need the web service to create a request based on the response to a question. Any direction would be appreciated. Thanks [Partner Logo-EmailSig]<http://www.partneritsm.com/> Kev

RESOLVED: DMT Issue

Resolved: I recreated the file again by downloading the XLS and repopulating and it resolved the issue. Our 2nd file must have been corrupted somehow. From: Kevin Shaffer Sent: Thursday, October 29, 2015 2:09 PM To: arslist@ARSLIST.ORG Subject: DMT Issue ARS 8.1 I am hoping this is a user

DMT Issue

ARS 8.1 I am hoping this is a user error. I loaded 300 companies in the Company XLS and loaded them using the DMT with no issues. I created a second file, Company2.XLS, with 1000 records, and tried to import it with the DMT. When I look at the LoadCompany form it keeps loading the 300

Migrator Defect

has 2 objects, HPD:Help Desk and HPD:Help Desk_O Thanks Kevin [Partner Logo-EmailSig]<http://www.partneritsm.com/> Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 [ZA104088553]<https://twitter.com/partnerITSM> [ZA10408

Re: 508 Compliance

This document describes the compliance issues for the BMC Remedy Web Client. https://docs.bmc.com/docs/display/public/itsm81/Section+508+compliance+issues;jsessionid=1E42709ACC497AC5F2C6B0DCFB3BE4B6 [Partner Logo-EmailSig]http://www.partneritsm.com/ Kevin Shaffer, Senior Partner Partner IT, Inc

Re: BMC.CORE:BMC_BaseElement field 112 changes

made in step 1 back into Field 112 We have replicated the issue in 8.1 and have been told it is a known limitation. HTH [Partner Logo-EmailSig]http://www.partneritsm.com/ Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 [ZA104088553]https

DMT Question

We have a multi-tenant environment with over 200 companies. We are looking at upgrading to 8.1. If I want to load Sites in the 8.1 system, it appears I will now have to load 200+ spreadsheets through the DMT (1 per company) instead of just one spreadsheet like we did pre 8.1. Has anyone

Finding the Local TZ for the User Logged In

. Has anyone had a similar requirement or have any suggestions? TIA Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 ___ UNSUBSCRIBE or access ARSlist Archives

Re: Finding the Local TZ for the User Logged In

Number 2 capture where people are logging in from Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms

Release Notes for ITSM 7.6.04 SP 1 and SP2

://www.partneritsm.com/ Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 [ZA104088553]https://twitter.com/partnerITSM [ZA104088555] http://www.linkedin.com/company/partner-it-inc- [ZA104088556] https://www.youtube.com/user/partnerITSM

Creating Asset People Relationships Using AI

ARS 8.1 We are populating the CMDB using Spoon jobs to integrate SCCM and Remedy. I am trying to create a people relationship to the CI using the Last Logged On value from SCCM. The previous developer actually passes the Login Name from SCCM to the Owner Name field on the Computer System

Re: ITSM 7.6.4 r2 using IE 10

I am not sure the impact but we have the same issue. We have been testing and found that on the Advanced tab under IE options we had to enable software rendering. It cut our response time from 25 seconds down to 2 to 5 seconds for the pop up windows to open. Sent via the Samsung GALAXY S®

ADV:Cherwell Webinar - Thursday, August 14, 2014 1 PM ET

licensing questions. 3. The event will be recorded if you are not available to make the time we have allotted. Thanks again for all the questions we have received so far. Kevin Shaffer, Senior Partner Partner IT, Inc. Office Phone: (888) 380-8899tel:%2%29%20380-8899 Cell Phone: (316

ADV: Cherwell Webinar

invitation. We will have very techy people presenting to address anything that comes up. Kevin Shaffer, Senior Partner Partner IT, Inc. Office Phone: (888) 380-8899 Cell Phone: (316) 208-5341 Fax: (708) 887-1704 Email: kshaf...@partneritsm.com Website: http://www.partneritsm.com Follow Us: http

Re: Application Tab Won't Fly back In

Try Support, BMC sent me a def and I believe the defect number was SW00441425. I don't still have it or I would forward it on. Kevin Date: Thu, 24 Apr 2014 09:12:37 -0400 From: lisa.kemes@dla.mil Subject: Application Tab Won't Fly back In To: arslist@ARSLIST.ORG ** I’m not sure how else

SRM - Global SRD using an Application Template

of the product? One final gotcha, I can not doing any customizations, so I can not modify workflow. The solution has to be configuration only. Thanks in advance Kevin Shaffer

RESOLVED: Flashboards and Email Service Wont Start

folder.OR 2) You can set env PATH variable to till jre7 bin folder.Also refer this link .https://communities.bmc.com/thread/90885 Hope this helps you. Parshuram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: 18 February

Flashboards and Email Service Wont Start

ARS 7.6.04 SP4 ITSM 7.6.04 SP4 I just upgraded the java on my server from Java 6u31 to Java 7u51. After the java upgrade, the Flashboards and Email services will no longer start. There are no error logs generated in the Flashboards or Email directory. ARS seems to be functioning as

SRM Mapping Question

ARS 7.6.04 SP4 SRM 7.6.04 SP4 I am looking for an eloquent way to format the responses of conditional questions and put them in the Notes field of the Incident. Ideally if the questions aren't answered I would like them to NOT be in the Notes I pass to the incident. Example: SR

Re: SRM Mapping Question

the visible question. 6. If someone picks no, nothing gets mapped. If someone picks yes, then the default text in the hidden question would be visible in the notes followed by the model. Does that make sense? On Wed, Oct 23, 2013 at 2:50 PM, Kevin Shaffer kevin_l_shaf...@hotmail.comwrote: ** ARS

Re: Remedy and Flash

Sent from my HTC One™ X, an ATT 4G LTE smartphone - Reply message - From: Mueller, Doug doug_muel...@bmc.com To: arslist@ARSLIST.ORG Subject: Remedy and Flash Date: Mon, Aug 26, 2013 2:35 PM Claire, Just to be clear what the setting does If you disable Flash using the mid-tier

Re: Remedy and Flash

Sent from my HTC One™ X, an ATT 4G LTE smartphone - Reply message - From: Mueller, Doug doug_muel...@bmc.com To: arslist@ARSLIST.ORG Subject: Remedy and Flash Date: Mon, Aug 26, 2013 2:35 PM Claire, Just to be clear what the setting does If you disable Flash using the mid-tier

ARDBC Configuration Form

ARS 7.6.04 SP4 ITSM 7.6.04 SP4 I am trying to configure LDAP to use SSL. I can not find a cert8.db file on my server. I am trying to create a new file based on the BMC documentation, which tells me to run certutil -N d certdir. This gives me an error of -N is an unknown argument. I run

Email Notification Questions

All ARS - 7.6.04 SP4 ISTM - 7.6.04 SP4 Multi-Tenancy - Yes We have 120+ unique companies. We currently have one mailbox configured. So every email comes from rem...@xyz.com. All of the 120 companies have their own helpdesk. I have been challenged to come up with a solution for the

Add a column to a table

ARS 7.6.04 SP1 I am embarrassed to even ask this question but I have stared at this for hours with no luck. I am hoping it is just me overlooking the obvious. All I am trying to do is move the ID (z2TF_TaskTGRequestID – 10003036) column in front of the Name (z2TF_TaskTGName – 10006141)

RESOLVED: Add a column to a table

Never mindI didn't think the table existed in multiple views. I created an overlay on all views and it worked. From: kevin_l_shaf...@hotmail.com To: arslist@arslist.org Subject: Add a column to a table Date: Tue, 18 Jun 2013 14:59:11 -0500 ARS 7.6.04 SP1 I am embarrassed to

SRM Notifications

ARS 7.6.04 SP1 ITSM 7.6.04 SP1 Configured to create a service request when an incident is created I hope I am missing something basic here. I have two SRM notification questions. 1. When an Incident is created, the service request notification is sent out

Re: Incident Target date

In application administration console you can configure goal types on the custom configuration tab. One of the options to select when configuring a goal type is incident estimated resolution tracking. Select that option and the target date will auto populate. It doesn't happen right away.

Tasks Assigned to Me are Read Only from Change Record

ARS 7.6.04 SP1ITSM 7.6.04 SP1 All Person A is assigned to Task A. Task A is related to a Change request. Person A is not a manger, implementer or coordinator of the change. When Person A views the Task from the Change record, the Task is read only. If Person A accesses the Task from

Delete transactional data

ARS 7.6.04 SP 4IM SRM We have Incident configured to create a service request for every incident. I had a requirement to purge a number of incidents, however the requests still show up when the user logs in to the Request Entry Console. How can I get the records deleted from SRM:Request.

Broadcasts visible by all

ARSList 7.6.04 SP4ITSM 7.6.04 SP4 When we create a broadcast and set the View Access to Internal, my understanding was that only people with Support Staff = Yes and where the Location Information on the Broadcast matches the Location Information on the Person record of person logged in

Server Crashses When Deselect New User Must Change Password in the Enforcement Policy section.

ARS 7.6.04 SP 4 Our server crashes if I try to deselect the New User Must Change Password in the Enforcement Policy section. Here are the steps taken. Login to Remedy.Click on AR System Administration AR System Administration Console from the Home Page.Click on System General Password

RKM Article Migration from Dev to Prod

RKM 7.6.04 SP 4 We have 1 KB article we have created in Dev. I am testing the process to move these to Prod by following the instructions in the whitepaper Copying Articles between Servers. I can see the KB in Prod migrated successfully with an Article ID of KBA0606. However when I

SLA - Populating Target Date on the Incident

ITSM 7.6.04 patch 4 It was my understanding that you could configure the Target Date on the Incident to be populated with the Next Target Date of your Service target. I enabled the Incident Estimated Resolution Tracking on the Incident Response Time Goal type and then went to HPD:Help desk

Another Overlay Question

ARS 7.6.04 SP 4 When I add field to a join form, the database ID for the field from the Parent ID is coming over as 536870XXX instead of the actual database ID on the field. behavior? Example In earlier versions, I have a field 15571 on the HPD:template form. I open the join form

SRM Mappings

SRM 7.6.04 Patch 2 I am hoping this is an easy question and I am overlooking something. When I click on a service request to submit (that creates an Incident); I have the fields phone number, email, quantity and required date available to me for edit. I get that I can configure which of

Re: SRM Mappings

configured in the PDT. You can format the data however you wish in the variable mappings section of the SRD. Does this answer your question? Yes.. I'm ARSlisting while at the RUG kick off. Shame on me!! Sent from my iPhone On Oct 16, 2012, at 9:08 AM, Kevin Shaffer kevin_l_shaf...@hotmail.com wrote

Notification Recommendations

ARS 7.6.04 SP 4ITSM 7.6.04 SP 2 My IT department is moving from another product to Remedy. In the current product, they currently are able to send notifications to interested parties that are not the customer, the contact, the assigned individual or the owner group. The notifications can

Atrium Integrator vs AIE

The BMC Atrium Integration Engine product enables you to transfer data between an external data store and BMC Remedy Action Request System forms or BMC Atrium Configuration Management Database (BMC Atrium CMDB) classes. According to the User manual, Atrium Integrator replaces BMC Atrium

Sample SRD's for Remedy 7.6.04

ARS 7.6.04 SP3SRM 7.6.04 SP2 I am doing a clean install of Remedy and wanted to load the sample 100+ service requests that BMC ships out for On Demand. The templates for 7.6.03 are available in Developer Community for download, however the Import Export Console behaves differently for 7.6.03

SP3 Installation Error

I just upgraded to ARS 7.6.04 SP3. When I login and open the Overview Console I get the erorr (ARERR 99020) An unknown or unexpected error occurred: Check plugin REMEDY.ARDBC.APPQUERY . There is a KB on the BMC website that has the following information. Unfortunately the KB is not

Auto-Import a Text File

ARS 7.6.04 SP2 I have a requirement that multiple text files will be placed on a network share drive every 30 minutes. The requirement is for me to import these files into a custom form in Remedy. The customer is set on using pipe delimited text files and is not interested in switching over

Ad-Hoc Approvals By-passing Approval Phase

ARS 7.6.04.01 Build 2 Change Management 7.5.01 (no patch level) We have an approval phase at SFR and SFA. If I create a change with no ad-hoc approvers, the change moves to SFR. I approve at SFR and the change moves to SFA. This is expected behaviour. If I create a change and add an

Re: Ad-Hoc Approvals By-passing Approval Phase

that begins with PIP and moves to SFA upon approval? - Original Message - From: Kevin Shaffer kevin_l_shaf...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, June 7, 2012 12:10:02 PM Subject: Ad-Hoc Approvals By-passing Approval Phase ** ARS 7.6.04.01 Build 2 Change Management

Re: Developer Studio - Where to define Email Templates for Notify filter action.

Click on the button Show Unsed Fields when defining the Notify action. Date: Tue, 25 Jan 2011 17:18:24 -0800 From: andrewfrem...@gmail.com Subject: Developer Studio - Where to define Email Templates for Notify filter action. To: arslist@ARSLIST.ORG ** Hi All, I'm not able to find a place

Re: TASKS TEMPLATES

I believe this is working as designed. I believe the filter, TMS:TAS:Assignment_SetAssignmentGroup, which has Run If qualification of (('Assignee Group' = $NULL$) AND ('Assignee Group ID' = $NULL$)) AND ('Use Foundation Group Assignment' = Yes) is what nulls the fields out. You might

Submitter of an Ad-Hoc Approval Record

CM 7.5 I have a need to identify who created an ad-hoc approval record when an ad-hoc approval record is added to a change record. The ad-hoc approval records are created using the Application-Command Approval Add-Sig command. The submitter of the approval record (AP:Signature) is

Re: Dailogs not sizing correctly in Mid Tier

In 7.5 Open the form and then select the menu, Layout Show Actual View Size. Drag the resize handler to the size you desire. Date: Fri, 12 Jun 2009 14:34:59 -0600 From: tayl...@ldschurch.org Subject: Re: Dailogs not sizing correctly in Mid Tier To: arslist@ARSLIST.ORG **

Re: DeveloperStudio 7.5: Fields in View equivalent?

Click on Form Add/Remove Fields on View from the menu bar. Date: Mon, 9 Mar 2009 13:40:07 -0700 From: guilla...@dcshq.com Subject: DeveloperStudio 7.5: Fields in View equivalent? To: arslist@ARSLIST.ORG ** In DeveloperStudio 7.5, I am trying to figure out how to display the list of fields

Add Status Values in CMDB

I have a request to add more values to the end of the status field in CMDB. I was wondering if anyone has done this and what might be impacted. Thanks Kevin ___ UNSUBSCRIBE or access ARSlist Archives at

Re: CI Classes Menu Modification

I think you might be talking about the flag in the SHR:SchemaNames. Query that form and set the field Has Asset UI to No on whatever classes you want to remove from the menu. Date: Fri, 15 Aug 2008 15:20:58 -0400From: [EMAIL PROTECTED]: CI Classes Menu ModificationTo: [EMAIL PROTECTED]

Re: Convert upper case to lower case at login

This was posted in the archives... Edit the login.jsp and add the onChange action to the username field.This way the moment they get off the field it will upper case for themon the screen. input type=text NAME=username id=username-id maxlength=30value=%=name% class=Login size=20

Re: Workflow to delete records from AR System Email Messages

Another option might be to add a record to the SYS:Application Clean Up form and a couple of filters. Date: Wed, 11 Jun 2008 13:35:22 -0600From: [EMAIL PROTECTED]: Re: Workflow to delete records from AR System Email MessagesTo: [EMAIL PROTECTED] Ravi, And BMC support told me to do that for

Re: Question: SYS:Notification Messages

Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$,

ITSM7 - Making Change Templates Visible

ITSM v7 Patch 6 Am I missing something here? Is it possible to make (change) templates available for the whole Company by default or do you have to link them to every support group individually (on the authored groups tab)? TIA

Re: Question: ITSM 7 - Change / Tasks - Sequencing

I think you can make them the same sequence number. Date: Thu, 6 Mar 2008 18:23:32 -0500 From: [EMAIL PROTECTED] Subject: Question: ITSM 7 - Chan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: IM 7.x Bug - Need someone to check patch 6 or 7

I have a patch 6 installation and it still uses the LIKE operator Date: Wed, 20 Feb 2008 15:04:34 -0600From: [EMAIL PROTECTED]: IM 7.x Bug - Need someone to check patch 6 or 7To: [EMAIL PROTECTED] In IM 7.02 patch 2 we have the following problem - I need someone to verify if it exists in

Re: Support Staff

Under Other Functions on the Navigation pane, select change to non support link Date: Tue, 19 Feb 2008 16:17:56 -0600From: [EMAIL PROTECTED]: Support StaffTo: [EMAIL PROTECTED] Hi All, Once the Support Staff field on CTM:People form is set to Yes, it becomes read only. Is there a way to

Re: Notification Preferences in 7

You either change the system default in the backend form (NTE:CFG-Notification Events) or you dont modify the system preference and each user creates their own preference. When sending out notifications Remedy will look for the user defined preferences first then the system defined ones.

Re: Approval Central

KM-10046201 outlines how to do this. Date: Fri, 15 Feb 2008 10:59:34 -0600From: [EMAIL PROTECTED]: Approval CentralTo: [EMAIL PROTECTED] Has anyone ever added the Change Record ID to the Approval Console in Approval Central? Has anyone had users make this request? Don Need to know

Portuguese Localization for the Web

Has anyone created a LocalizedMessage_pt.js or LocalizedMessages_pt.properties file they would be willing to share? Am trying to save myself time from translating this into Portuguese? Thanks ___ UNSUBSCRIBE or

BMC Foundation Data Loader

understand what the identifier is. Any help would be appreciated Thanks Kevin Shaffer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: CMDB 2.0.1 - Where would you put this data?

We arent tracking the card. We created a computer and and record in IP Endpoint with a CTI of Hardware, Components, IP. The relationship type we created is Hosted Access Point Date: Wed, 11 Apr 2007 11:30:35 -0400 From: [EMAIL PROTECTED] Subject: CMDB 2.0.1 - Where would you put this data?

Server groups

ARS 7.1 Oracle 10g Server Group Server A - Dev Cache enabled Server B - Admin Operations disabled Server C - Admin Operations disabled Server D - Admin Operations disabled When I modify a filter on Server A in the admin tool , the change does not show up in Server B, C, or D until I bounce

Re: Question: ITSM 7.0 - Incident - Reopen Date

I believe the reopen date only gets set when you reopen a closed incident and not when you reopen a resolved incident. Date: Tue, 6 Nov 2007 14:45:42 -0500 From: [EMAIL PROTECTED] Subject: Question: ITSM 7.0 - Incident - Reopen Date To: arslist@ARSLIST.ORG I'm wondering if anyone has

Re: ARS 7.1

We have .. just off the top of my head ... The approval engine install overwrote all our customizations. The licensing of the app is different Migrator 7.1 must be used against the 7.1 server and it gets a runtime Java error so we can no longer use migrator (whats new its broke after every

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